Enhancing IT Systems with Cloud Mobility. Service Management Expo 2014

Transcription

1 Enhancing IT Systems with Cloud Mobility Service Management Expo 2014

2 Is Mobility Important to Business Executives? Accenture s 2014 mobility study explores how companies are applying digital technologies to help improve various aspects of their business. 77% of participants considered mobility among their top five priorities for % said that mobility was in their top two priorities. 39% will allocate budget to mobility to improve field service / customer service delivery.

3 Is Mobility Important to Business Executives? IBM conducted a survey of CEO s and CIO s in 2014, and asked them to identify the key technologies they intended to invest in over the next few years. Mobility solutions and cloud computing were identified as being of key importance: Source: The Customer-activated Enterprise - Insights from the Global C-suite Study, IBM Business Value Institute, 2014

4 Combining Mobility and Cloud for Success 62% of respondents in the Accenture study identified Cloud technology as being in their top five priorities for Cloud-based technologies provide businesses with a low-cost way to implement new systems, including mobile workforce management. Cloud-based management systems are: Low-cost op-ex instead of cap-ex more affordable for SMEs Faster to Deploy can be deployed in days, rather than months Mobile Can be accessed anywhere, anytime via a web browser Easy to Integrate Mobility API Services enable Mobility plug-ins for existing systems

5 Why Choose Mobility for Your Business? In 2010, a study asked over 2,200 decision-makers were asked what benefits their firms have experienced as a result of deploying mobile applications: Source: Forrester, Enterprise and SMB Networks and Telecommunications Survey, North America and Europe, 2010

6 What Factors Drive Mobility Adoption? Competitive Edge Need to move business information quickly between field staff and the office to be more productive and stay ahead of the competition. Cost Pressures Economically challenging times forcing companies to look at more efficient ways of doing business. Smartphone Revolution Low cost, feature-rich smartphones and tablets, bandwidth everywhere and getting faster. Compliance with Regulation & Legislation Need efficient way to monitor worker performance & safety, Vehicle Inspection Checks, Risk Assessments.

7 Problems Solved by Cloud Mobility Solutions Visibility Lack of visibility of staff when they leave the office, leading to inefficient scheduling, compliance and customer service issues. Efficiency High administration costs due to manual processing of paper forms & data re-entry, difficulty transferring data to office IT systems. Productivity Low productivity due to inefficient scheduling, or processing delays to collate paper forms, photos and send back to the office. Proof of Delivery / Attendance Lost, incomplete, or delayed paperwork = no proof of service delivery and inaccurate records on internal IT systems.

8 Mobility as a Connector Provide a better service, at lower cost, with cloud and mobility solutions, integrated with your existing IT systems for an end-to-end solution. Enhance the investment in your office systems by adding mobility to these systems, providing a communication channel between your office and field staff, to improve the quality of service provided and enhance reporting for your business. A flexible and open API suite enables you to integrate mobility with almost any existing IT system, including finance, invoicing, ERP, HR stock and inventory management, and more.

9 What is Cloud Mobility? Mobile Workforce Management solutions enable you to: Know where your employees are located when outside the office; Assign work to the employees, sending details to their mobile phone; Capture data in the field and receive status updates and accurate job reports. Transfer data from field to office IT systems faster and more accurately for reporting.

10 Improve Efficiency in the Office Mobility solutions create significant efficiencies in scheduling and dispatching jobs to teams and technicians out in the field. Mobility solutions enable faster reporting and analysis of work completed in the field. Progress updates and confirmation of job completion enable immediate invoicing and increase customer satisfaction. With no data re-entry or paperwork to process for timesheets and job reports office staff save time on administration to get more work completed per day.

11 Increase Productivity in the Field With mobility, staff can work smarter and faster with standardized job instructions and real-time job status reports sent back to the office, field staff get more work done per day and improve their first-time fix rate. Verified proof of delivery with photos, signatures and faster transfer of information back to office IT systems for accurate reporting and invoicing.

12 Benefits of Cloud Mobility Eliminate up to 100% of paperwork and data re-entry Reduce administration time and costs by up to 50% Improve employee productivity and compliance by up to 20% Reduce disputed invoices by up to 90% Increase customer satisfaction with service delivery Improve visibility of employees and assets in the field Create detailed, accurate reports in minutes rather than days Irrefutable proof of delivery with real-time verification of data

13 Success Story: Accident Exchange is one of the largest accident management companies in Europe. Formed in 2001, they now operate a fleet of 3,000 cars in the UK, including all of the major manufacturer brands and models. GeoPal helps us with accurate records of vehicle inspections and time-stamped proof of delivery. Because it is cloud-based, the ease of installation and pricing were light-years ahead of the competition - GeoPal is very intuitive, it works. Chris Pickering, Director IT Operations, Accident Exchange

14 Success Story: Accident Exchange Eliminate Paper to Reduce Costs With GeoPal each driver receives full, accurate job information on their smartphone, which will save Accident Exchange more than 50,000 per year in printing, materials, and administration costs. Improve Accountability: Secure APIs ensure safe and accurate transfer of data collected to internal IT systems, reducing costs previously absorbed due to lost paperwork. As all information collected on mobile forms is time, date and location stamped, it provides a verifiable audit trail for vehicle inspections and proof of service delivery. Driver performance has improved also, as GeoPal promotes honest time-keeping, leading to efficiency gains in fuel costs, man-hours and administration.

15 What is GeoPal? GeoPal is a cloud service and mobile app to manage mobile workforces, reducing administration costs and increasing productivity, giving your business a competitive edge. GeoPal is an off-the-shelf, yet highly configurable, web & mobile application for creating and dispatching mobile forms, capturing data in the field, and receiving accurate reports from the field in real time. GeoPal is used by companies in many industries to increase productivity, reduce costs, enhance visibility of field workers & assets, and improve business processes to gain a competitive edge.

16 Enhancing IT Systems with Cloud Mobility Service Management Expo 2014

17 What do Business Executives want from IT? According to the McKinsey Global IT Survey 2013, business executives are less concerned about reducing costs and more focused on using IT to enable productivity and business efficiency. % of Respondents