Mobile Workforce Management Your Competitive Advantage

Transcription

1 Mobile Workforce Management Your Competitive Advantage Presented by: Michael Kuhlman National Sales Director, Xora

2 Agenda What is Mobile Workforce Management? Why Mobile Workforce Management? Analyzing business operations and processes Identify areas for automation Mobile Technologies Overview Developing a measurable ROI

3 What is Mobile Workforce Management? Mobile Workforce Management > Locations: Gain visibility of mobile workers > Time Sheets: Record employee and job time > Forms: Automate data collection and create workflows > Jobs: Mobilize job dispatch and management > Document: Provide proof of service > Fleet: Vehicle Tracking > Reports: Analyze results, integrate data

4 Why Mobile Workforce Management? Reduce Expenses Reduce overtime by 13.4% Reduce fuel costs by 13.2% Reduce miles traveled by 19.2% Increase Revenues Increase fleet productivity by 27.4% Improve workforce utilization by 26.1% Improve service response times by 23.8% 4

5 Why Mobile Workforce Management? Reduce Expenses Reduce overtime by 13.4% Reduce fuel costs by 13.2% Reduce miles traveled by 19.2% Increase Revenues Increase fleet productivity by 27.4% Improve workforce utilization by 26.1% Improve service response times by 23.8% A 5% reduction in operating costs has the same P&L impact as a 30% increase in sales." 5 -Gartner

6 Who Are your mobile workers? Sales People Installers Delivery Break / fix Inspectors

7 Analyze your business processes. Reimbursable mileage. Customer visits it. Prospecting. Spec ing systems. Inspection. Quoting & proposals. Order taking. Time cards. Job costing. Inventory management. Proof of Service. Travel time Define / Document - A Day in the life of - Follow the Paper Sales Installers Break / Fix Delivery (Maintenance & Repair). Dispatch. Inspection. Job costing. Proof of Service Opportunity for Automation & Improved Efficiency. Route management. Dispatch. Proof of delivery. Forms (ie. Damaged goods). Accuracy of mileage. Automate time cards,. Validate visits / job costing, inventory prospecting. Accuracy of time and. Forms automation work performed. Speed to order. Pictures & sig capture. Forms automation. Improved receivables. Reduced mileage. Forms automation. Proof of service. Improved receivables. Reduced mileage. Forms automation. Proof of delivery. Picture & sig capture. Improved receivables

8 Core Components for Workforce Management Solutions are delivered over the CLOUD enabling a low cost, quick to market deployment GPS Mapping Mobile Timesheets Mobile Jobs Mobile Workers: Mobile App for phones/tablets Mobile Forms Operations & Dispatch: 100% Web Management Application 8 All data can be easily accessed for detailed reporting and integration into back office systems like: Payroll, Accounting, CRM, etc.

9 Mapping, Locations & GPS 9

10 Mobile Time Sheets 10

11 Mobile Forms 11

12 Jobs & Dispatch 12

13 Reports, Alerts & Integration 13

14 ROI: Reduce Employee Overtime Save: $22,500 Reduce overtime by just ONE hour per employee per week Save $22,500 per year Based on a company with 20 employees making an average of $15 regular/$

15 ROI: Reduce Fuel Expenses 20 Drivers Save $24,750 Reduce mileage by 15% per driver per week Save $24,750 per year Based on a company with 20 employees averaged 300 miles a week each 15

16 ROI: Reduce Paperwork Processing Time Save $11, Reduce time spent on payroll and forms paperwork by 50% Save $11,250 per year Based on one back-office employee spending 30 hrs/week processing forms and timesheet paperwork at a base salary of $15/hour

17 How much does it cost? Less than $1 a day 17

18 What is Mobile Workforce Management? Mobile Workforce Management > Locations: Gain visibility of mobile workers > Time Sheets: Record employee and job time > Forms: Automate data collection and create workflows > Jobs: Mobilize job dispatch and management > Document: Provide proof of service > Fleet: Vehicle Tracking > Reports: Analyze results, integrate data

19 Ready, Set, Go! Start small Grow fast Good enough is good enough

20 About Xora Launched first Xora mobile applications in 2003 Recognized #1 market leader in Mobile Workforce Management Frost & Sullivan 2012 Market Share Leadership Award winner Consistently delivers quantified value, rapid ROI Largest installed base with over 16,000 organizations Support an industry leading 175+ certified mobile devices Leading partner of global carriers and solution providers 20

21 Thank You! Mobile Workforce Management Your Competitive Advantage Presented by: Michael Kuhlman National Sales Director, Xora

22 ROI: 20 $15/hr & $22.50 /hr OT Save: $22,500 Improved Receivables Improved Customer Satisfaction Improved Employee Satisfaction Number of Hourly Work Employees Salary Weeks/Year Mobile Employees 10 $ *Office Employees 1 $ * Primary role is back office payroll and data processing Annual Savings Your Savings Mobile Employee Overtime Reduction Average number of overtime hours per week per employee 2 2 (1) Dollars saved annually per employee $ 750 Dollars saved annually $ 7,500 Paperwork Processing Time Reduction for Office Workers (2) Number of hours/week spent on payroll processing Dollars saved annually $ 15,000 (3) Number of hour/week spent processing field paperwork Dollars saved annually $ 7,500 Fuel Savings - Mileage Reduction- Dispatch Efficiency Average cost per mile (per IRS standards - standard vehicle) $0.55 (4) Average miles driven per week per employee Dollars saved annually $ 4, Additional jobs completed due to productivity increases (5) Average increase in jobs per emp/w eek 2 (5) Average revenue per job or delivery $100 $ Estimated Revenue Increase $ 100,000 Estimated Annual Impact $ 134,125