MAXIMIZE AUDIENCE CASH FLOWS. Call Center CRM Solution THE TO ENHANCE YOUR

Transcription

1 MAXIMIZE THE AUDIENCE TO ENHANCE YOUR CASH FLOWS Call Center CRM Solution

2 Dialer Call centre Software, Predictive Dialers, Auto Dialer, VOIP, IVR We provide Call centre services including outbound telemarketing, inbound customer care to software and networking technical support. We also give based customer support and also online training solutions. We also d elivered customized solutions for our clients. Following are the different services and features which enhanced the growth of our service. Why Employ a Predictive Call Center Dialer? Call Efficiency The more prospects an agent speaks to, the more r esu lts he will see. Predictive dialing produces, on average three times the results of manual dialing. In addition enhances call quality (particularly important w hen considering customer service issues) Agent Retention Rate and Morale: Reducing the tediousness of telemarketing will greatly increase your agent retention rate as well as agent productivity. Also, by seeing his own results, an agent s morale will increase dramatically, which will only add to his efficiency. Profitability: Efficiency and agent morale and retention lead i n c r e a s e in productivity and in turn profit. The fact is simple, if you talk to more people, you will get more leads. Key Offering Of Call Center Dialer Variance - Network Deployment Support Multiple Dialing Mode: The flexible architecture allows the user to concurrently operate campaigns in Automated outbound mode like Auto / Predictive / Manual / Preview Dialing PRI/Analog Variance Server GSM Gateway VOIP Gateway Cable Type Key Ethernet Cable CALL CENTER PREMISES Live "Real-time" Monitoring of agent statistics and performance metrics for Quality Analysis. ATA: 8/16/24 s Scheduled Callbacks for Agent-Only and Anyone IVR (Interactive Voice Response) & Automatic Call Distribution - automate interaction with client and distribution of calls. VOIP IP Phone Time Zone Dialing as per each country criteria Agent PC with IP Phones Agent PCs installed with soft Phone with Headset Agent PCs with Multi-purpose Report for m e a s u r i n g Agent Performance & C a l l centre metrics at y o u r SENARIO-1 SENARIO-2 SENARIO-3 Fingertips and wallboards with real time metrics in a visual format Scalable to N no. of Agents seats CTI (Computer Telephony Integration) Ability to use Telco PSTN/PRI lines, GSM Gateway & VOIP trunks DNC Scribing Management Robust Digital Recording & Logging in the.wav,.gsm &.mp3 format along wi t h Multiple Search Options Agents having IP Phones logs in to the Variance Web Interface to view customer details & receives/call the leads. Each Agent PC uses Soft Phone and Variance Web Interface to view customer details and received/call the leads. Agent PC with Headset is connected to a Analog Phone via VOIP Gateways like ATA/Audio Code and uses Variance Web Interface to view customer details and received/call the leads. *Note: Scenario 1 - Agents with IP Phones login on Variance Server. Scenario 2 - Agents with Soft Phones login on Variance Server. Scenario 3 - Agents with connected to VOIP Gateway (ATA) login on Variance Server. SMS/ Management for sending SMS to customer once c all i s completed EM AIL Management is for sending s to customer with all required details of company. CRM Integration - Capable to integrate with 3rd Party CRM. Supports AMD & SIT Frequency Detection: Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones.

3 Oubound Callcentre Suite Outbound Call centre Suite is a flexible tool that allows contact centers to manage optimal outbound campaigns. Algorithms allow for maximum customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound call centre Suite is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents. Features of Outbound Call centre Suite Outbound Call centre Suite Business Areas Automated outbound call hand line Mode with Auto / Predictive / Manual / Preview Dialing Modular Architecture for Agent Dialing & Admin Management Call Recording along with Advanced and analytical logging Agent / User Management Multiple Campaign Management Real-time and Historical Call Monitoring and Statistics Handling of more than one dialer servers individually or in a cluster Callback scheduling Call Transfer / Forward with 3-Way Call Conferencing DNS leads Management Uploading leads with.csv & with custom options with duplication verification Direct Marketing Software Customer Survey Software Telecommuting Software Telemarketing From Home Telephony Phone Software Contact centre Software Phone Customer Survey Customer Satisfaction Survey Inbound Callcentre Suite Inbound Callcentre Suite- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue. Features of inbound Call centre Suite: Inbound Call centre Suite Business Areas: IVR (Interactive Voice Response) Virtual Call centres Skill based Routing Help Desk for Companies Inbound Call Pop-UP Direct Response Marketing Agent ideal based call routing BPO Contact centres Call Recording along with Advanced and analytical logging Agent / User Management Multiple Campaign Management Call Conferencing ACD (Automatic Call Distribution) Real-time and Historical Call Monitoring and Statistics Callback scheduling Call Transfer / Forward with 3-Way Call Conferencing

4 CRM Solution Variance InfoTech provides CRM integrated with Dialer solution. So agent can send Instant quotation, , callback or other CRM related activity. CRM Feature: Business Areas: Click to Call Direct Marketing Software CRM Auto Login Customer Survey Software User Synchronization with Dialer Telecommuting Software Campaign, List & Leads Synchronization with CRM Telemarketing From Home E-marketing campaign, Calendar activities Telephony Phone Software Quotation, Invoice, PO management Contact centre Software PBX Manager management Phone Customer Survey Customer Satisfaction Survey Screenshots:

5 Our Valuable Customer Ds Department of Electronics and Information Technology, Govt. of India Department of Administrative Reforms and Public Grievances, Govt. of India Department of Science and Technology, Govt. of Gujarat India Office : USA Office : A-307, Shivalik Yash, 132 Feet Ring Road, Naranpura, Ahmedabad , Gujarat, India Tel.: [email protected] Grindan Drive Yardley PA 19067, USA, Tel.: