Smart Business Communications System. Unified Communications 500. SBCS/UC500 First Look. Hands On Technical Training Lab Guide

Transcription

1 Smart Business Communications System Unified Communications 500 SBCS/UC500 First Look Hands On Technical Training Lab Guide Labs by Channels Unified Communications Field Training Team

2 Lab Objective: To gain experience configuring the Cisco UC500, configuring call processing, Key System, PBX, Voic , Auto Attendant, hunt groups, and additional features of the Cisco UC500. Please note: Due to the labs being hosted on remote equipment not all components configured within the lab environment can be tested. Browser Requirements: The recommended browser for this lab is Microsoft Internet Explorer 6. If you are accessing Gold Labs (LabOps) with IE7 please drop the security level of the browser, add the student URL into the list of trusted sites, ensure that pop ups are not being blocked, run the Active X control when requested, and run the Telnet Fix offered on the Topology page. Restart IE7 after making these changes. The labs cannot be accessed via Firefox/Mozilla. Table of Contents LAB TOPOLOGY... 3 LAB OVERVIEW:... 4 LAB1: PLUG & PLAY... 5 LAB2: KEY SYSTEM w/ VOIC LAB3: PBX, VOIC & AUTO ATTENDANT LAB4: ADVANCED FEATURE LAB LAB6: UC520 MULTI-SITE SETUP LAB7: SECURITY & WIRELESS APPENDIX A: Reset to factory default APPENDIX B: Verifying VoiceViewExpress & IMAP APPENDIX C: Configuring IPSEC VPNs between sites on the UC Page 2 of 74

3 LAB TOPOLOGY Pod1A Pod1B FXO 0/1/0 to FXS 0/0/0 FXS 0/0/0 to FXO 0/1/0 UC520 UC520 CCA Simulated Internet & SIP Trunk SP CCA The value xx should be set to the POD number that you have. PodA s xx would be 01 and PodB s would be 02. WAN IP addressing: WAN IP Address xx WAN Subnet Mask WAN Default Router Inbound SIP Trunk DID (PSTN Call in) Numbers (Use PSTN phone to test) Auto attendant 4085xx1200 Extension 1 (201) 4085xx1201 Extension 2 (202) 4085xx1202 Voic 4085xx1209 Outbound Numbers to Call (From IP Phones on UC520 to PSTN Phone) Emergency Number 9911 Local Call Long Distance International Page 3 of 74

4 LAB OVERVIEW: In the lab documents, xx refers to your Pod number. For example, if you are seated at POD01, you would replace all instances of xx in the lab documents with 01. Several of the labs will require you to partner with another pod to demonstrate certain features of the system. We have pre-wired the hardware to your buddy pod. This is to emulate a PSTN connection for the lab environment. Normally, you would plug trunks from the PSTN into the FXO ports and analog devices (such as fax machines) into the FXS ports. Please be sure and coordinate with the team seated at your buddy pod so that you are both working on roughly the same portion of a lab and can complete the verification steps successfully. All of the software needed to complete the lab has been installed on the virtual workstations. This software includes the Cisco Configuration Assistant (CCA), Cisco IP Communicator (CIPC), and the new auto attendant (AA) script. Unless otherwise noted, it is necessary to restore the UC500 to factory default condition after each lab section. Instructions for how to do this are included in Appendix A. Please read items in RED very closely.

5 LAB1: PLUG & PLAY - Note: This lab has been done for you and is provided for reference and future hands on installations. Introduction: The UC520 is a voice appliance that is designed with the ease of deployment as a primary focus. To facilitate this, the IOS detects the equipments plugged in the Power over Ethernet (PoE) ports and accordingly configures the system. For instance, if a 7960G phone is plugged in, the IOS detects the type of the phone and auto configures the ephone with type and button. Objective: The objective of the PLUG & PLAY lab is to show the ease of install for the UC520 system. At the completion of this lab, all IP phones (including the CIPC softphone) and analog phones on the UC520 should get dial tone and be able to call each other. You should be able to call out as well if a PSTN connection is available via a FXO or BRI lines. Topology: Use the following topology UC520 Setup steps: 1. Be sure your UC500 system is powered up and plug one of the broadband internet [long red] cables into the WAN port. 2. Plug in the 7970 and 7961 phones with short red cables to the UC520 Power Over Ethernet (POE) ports at each POD 3. Connect your laptop to the back of an IP phone or to a POE port on the UC500. Verify that you get an IP address assigned to the laptop. 4. Install and launch Cisco IP Communicator (CIPC) SoftPhone on your laptop. a. After launching CIPC, a Preferences Screen will appear (Right click on the CIPC to view preferences if it does not appear). Now configure specific TFTP server on the network tab as the UC520 IP address ( ). Page 5 of 74

6 Verify steps: 1. Ensure that all the phones register to the UC520 and receive an extension. Verify the extensions as 201, 202 and 203 (CIPC) 2. Place a call between 201 & 202 answer the call, place on HOLD and check if the Music on Hold (MOH) works. 3. Place a call between 201 and CIPC (x203). Answer the call and place on hold on the IP Communicator and note that the music plays to the IP phone. Take the call off hold and place it on hold on the IP phone. Note that the IP Communicator only hears a hold tone and not the MoH source. It is NOT necessary to restore the system to factory defaults at the end of this lab. NOTE: Before making any changes in CCA, ensure that the Apply and Refresh buttons at the bottom of the screen are active. These are grayed out while CCA reads the configuration from the UC500. LAB2: KEY SYSTEM w/ VOIC Introduction: The UC520 supports two voice system configuration types PBX type and Key system type. LAB2 focuses on the Key System configuration. Typical Key Systems consist of one or more lines coming from the PSTN (e.g. Analog FXO trunks) that ring a group of selected phones. To make outbound calls, IP Phone users select one of the buttons on their IP Phones that correspond to the lines from the PSTN. In addition to the PSTN lines, users have internal extensions with voic . Objective: The main objective of this lab is to configure the basic Key System with voic features. This is configured using the Cisco Configuration Assistant (CCA). At the completion of this lab, the system will be setup as a Key System with extensions of all users, voic boxes, intercom, paging and power failover configuration. Reference: Video Demo for CCA: Page 6 of 74

7 Topology: FXS 0/0/0 FXO 0/1/0 FXS 0/0/3 Buddy Pod UC520 FXO 0/1/0 FXS 0/0/0 UC520 CCA CCA Setup steps: 1. Using Appendix A Reset each UC500 to the default factory configuration. 2. Start IP Communicator on both student workstations in you pod. 2. Launch Cisco Configuration Assistant (CCA), a Connect window will appear. Click on Create community and click on OK button. Page 7 of 74

8 4. Now you will see a dialog similar to the one below: o Create a community by entering UC520-xx in the Name. For the Company name, use POD-xx ( xx is your Pod #) o Choose the Discover option as a single device by IP address and use IP address o Click Start Page 8 of 74

9 o Click Always when the Security Certificate Alert appears Page 9 of 74

10 o Enter username/password as cisco/cisco. o Once the discovery is complete (this may take a few minutes), click OK to view the topology. The progress for discovery can be seen at the bottom of the screen. Page 10 of 74

11 This is the time to become familiar with the UC520 CCA. On the left click on the tab CONFIGURE. Page 11 of 74

12 You will see several drop down menus starting with SMARTPORTS, PORTS, SECURITY TELEPHONY etc. Take a few minutes to look at each of these configuration tabs. Verify steps: o Ensure that all the phones register to the UC520 and receive an extension. Verify the extensions as 201, 202 (CIPC) and 203 (CIPC) o Check the topology to ensure all the phones appear in the topology. You may or may not see the CIPC device, depending on where the virtual device is plugged in. If it is plugged into POE port of the UC520, the CIPC will show up. If the virtual device is plugged into the back of an IP phone, the CIPC will not show up. The switch device shown is the Lab Switch we are using to simulate the Internet. o Click on Configure -> Telephony -> Voice on the side bar or click the Phone icon on the top menu bar. In the next steps, we will configure the various tabs Device, System, AA & Voic , Voice Features, Dial Plan and Users. Page 12 of 74

13 NOTE: Do NOT continue until the Apply and Refresh buttons are available. If they are grayed out, the CCA is still updating information from the UC500. DO NOT CLICK OK or Apply until steps 4 12 are completed. 5. Click on the Device tab & choose KeySystem as the System Type. Notice the word Device is green, meaning you have selected a correct or complete option on this tab. The AA & Voic as well as the Users tab letters are red, notifying you that additional items need to be selected or entered before this section can be completed. Page 13 of 74

14 6. Click on the System tab and change the System Message to UC520-PODxx. We won t configure the System speed dial feature for this lab. 7. Click on the AA & Voic tab. For this lab, DO NOT configure Auto Attendant. Configure the Voic Access Extension as 400. This number is transparent to the end user and is used by the UC500 as a trigger for Voic application. Page 14 of 74

15 8. Click the Dialplan tab. We won t configure Incoming Call Handling feature for this lab. o Set Number of Digits Per Extension to 3 o Configure 911 for Emergency numbers 9. In CCA, the SIP Trunk feature is disabled for KeySystem mode. Choose the Voice Features tab. o Click the check box to enable Paging Groups o Click the check box to enable Intercom Page 15 of 74

16 Notice that the other features are grayed out as they are not supported in Keysystem mode. 10. Click on the Users tab: o For all the Analog Phones (none connected but configured by default on the UC520): i. Configure the LastName for all Analog phones as fxs ii. Configure the FirstName as a, b, c, d. iii. Configure the userid as afxs, bfxs, cfxs, dfxs. iv. Set the passwords to o For all the IP Phones: i. Configure the LastName for all IP phones as ip ii. Configure the FirstName as a, b, c. iii. Configure the userid as aip, bip, cip. iv. Set the passwords to Page 16 of 74

17 11. Select the More button for the IP Phones one at a time as below o For IP phone with x201, o Select 1 from the Paging Group pull down o Select Intercom to IP phone x202 (bip) from the pull-down. Do not check Intercom Mute o Check all C01 to C04 options these are the PSTN lines (CO lines) on the 4 FXO ports then click OK o For CIPC Phone with x202 o Select 1 from the Paging Group pull down o The Intercom should be enabled for x201 (aip). Do not check Intercom Mute. o Check C01 to C03 which implies this phone has 3 PSTN lines then click OK o For the CIPC phone with x203 o Select 1 from the Paging Group pull down o Check C01 to C04 to select all 4 PSTN lines then click OK Page 17 of 74

18 12. Click on the Apply button at the bottom of the screen and observe the progress bar. 13. Click OK when the message Configuration successfully sent to UC520 pops up. 14. Save the Configuration by clicking on the Save icon at the top of CCA. NOTE: The first time you configure the unit, the progress bar will take longer as the voic is being setup during this interval. Page 18 of 74

19 Verify Steps: 1. Check the FirstName and LastName on the IP Phones. Place a call from x202 to x203, do not answer the call and ensure that call rolls over to VM. 2. Verify that the Message Waiting (MWI) light turns on for x203. Press the Messages button on x203 and enroll the user in voic . Use 789 as a password. After enrollment is complete, check the message left by x Test Intercom by pressing the intercom button on CIPC x Dial the paging extension 101 from x202 to test the Paging feature. 5. For steps 5 & 6, you need to work with your partner POD. Connect an analog cable from FXO port 0/1/0 (on your POD), to the FXS port 0/0/3 (on the partner s POD). Configure the CFNA timer on the analog FXS ports to 20 seconds. Run the test below and then reverse the ports between the two PODs. a. Call from an IP Phone on your POD by selecting CO Line 1 button you should get dial tone go ahead and dial 202 and it should ring the appropriate phone on the buddy POD. b. From the partner s POD call x304 this should ring x201 on your POD. b NOTE: You may run into an issue with calls disconnecting as soon as they are answered. You will not run into this issue in field. This is only observed on back-to-back (FXS-FXO) UC500 setup. If so, contact your proctor and have him/her configure no battery-reversal on FXS ports. NOTE: When both you and your buddy pod have completed this lab, please reset UC500 and CUE to factory default setting using the procedure in Appendix A! Also, make sure you close CIPC. Page 19 of 74

20 LAB3: PBX, VOIC & AUTO ATTENDANT Introduction: The UC520 supports two voice system configuration types PBX type and Key-system type. LAB3 focuses on the PBX system configuration. A typical PBX system involves an Auto Attendant that handles incoming calls from a PSTN line (e.g. Analog FXO trunks) and transfers the caller to one of the internal extensions. Outbound local/ld/international calls are routed out through the PSTN line. In addition to this, local extensions have voic boxes where callers can leave messages. Objective: The main objective of this lab is to configure the basic PBX system, voic and Auto Attendant features. These features will be configured using Cisco Configuration Assistant (CCA). After completion of this lab, you will be able to setup the SBCS system as a PBX, place calls between extensions, and configure a SIP Trunk on the UC520 to a Service Provider (Lab Simulation), and place calls in & out to the PSTN via the SIP trunk. Due to the virtual nature of this lab, although you will configure the SIP trunk, you will not be able to test the SIP functionality. Topology: UC520 SIP Trunk Service Provider WAN PSTN CCA Setup steps: Launch CIPC on both workstations and use the CIPC that displays x203 for the remainder of the lab. Launch Cisco Configuration Assistant, connect to the created community and enter the username and password (cisco/cisco), let it discover the network and connected devices. 1. Click on Configure -> Telephony -> Voice on the left navigation bar or click on the Phone icon on the top menu bar. Wait until the Refresh and Apply buttons are enabled before making any changes. In this lab,, we will configure the various tabs - Device, System, Dial plan, AA & Voic , SIP Trunking Voice Features, and Users. 2. Click on the Device tab & select the System Type as a PBX. Page 20 of 74

21 Page 21 of 74

22 3. Click on the System tab: Change the System Message to UC520-PODxx (replace xx with your pod#) Click on the Add button to configure a system side speed dial and configure a name (eg. TAC Helpline ) and a corresponding number. Remember to include the PBX Access code and the long distance prefix for the speed-dial. These parameters are defaulted to 9 and 1 respectively for North American dialing and can be changed in the Dial Plan tab. Note: Don t click on OK or Apply until you have configured all the voice tabs Page 22 of 74

23 4. Click on the AA & Voic tab: Set the Auto Attendant Extension as 400 & the Auto Attendant PSTN number as 4085xx1200 (replace xx with your pod number). For the Auto Attendant script, select the Default AA Script Set the Voic Access Extension to 401 & the VM PSTN number to 4085xx1209 (replace xx with your pod number). Note: The pull-down menu assists by showing the existing extensions on the system. In addition, you can configure any number by overwriting None Note: The Menu Prompt will be configured towards the end of this lab. Page 23 of 74

24 5. Click on the SIP Trunk tab to configure the UC520 for SIP trunking to a Service Provider for PSTN access o Select Generic SIP Trunk Provider from the Service Provider pull down menu o Set the Registrar Server and Proxy server fields with: which is the SIP PSTN network setup in the lab o Under Digest Authentication, set username to 4085xx1200 & password to 1234 Page 24 of 74

25 6. Click on the Dial Plan tab: Ensure the following defaults are set for North American dialing: Number of digits per Extension 3 Number of digits in Area Code 3 Number of digits in Local Number 7 Digits for placing Long Distance calls 1 Digits for placing International calls 011 Access code 9 Configure the Emergency Number to be 911 For Incoming Call Handling, note that the FXO Trunks can be changed from Custom Configuration to Auto Attendant or Operator. When you select Operator, you get an option to configure the Operator s extension. For this lab, choose Auto Attendant from the pull-down menu. Page 25 of 74

26 7. Click on the Configure button for Direct Inward Dial. We will use this feature to add the PSTN DID numbers to two of the IP phone users. It may be helpful to maximize this window so additional headings are displayed. o Click on Add in the One-to-One DID Translation area o Click on the area under Description and enter a description such as SIPPSTN o Enter starting DID range as 4085xx1201 and ending as 4085xx1202 o Enter starting Internal Extension range as 201 and ending as 202 o Choose SIP Trunk from the trunk pull down o Do not Check Caller ID and then click OK Page 26 of 74

27 8. Click on the Voice Features tab Under the Paging Parameters, check the Enable Number of Paging Groups, select 1. Configure the first Paging Group Extension Number as 101. Under the Group Pickup Parameters, check the Enable Number of Pickup Groups, select 1. Under the Caller ID Block Code, check the Enable Caller ID Block Code. Use the default value. For Outgoing call block number list, enter 1510 and click on the Add button. This will block all calls to the 510 area code. Note that you need to specify the long-distance prefix in front of the area code. Check the Enable Intercom box. Under the Hunt Group Parameters, check the Enable Number of Hunt Groups, select 1. Configure the first Pilot # as 501 Under the Call Park Parameters, check the Enable Number of Park Slots, select 1. Configure the first Park Slot Extension as 701. For the Multi-Party (Ad-hoc) Conferencing, change from the default of Participants: 3 Sessions:8 (8 sessions of up to 3-party conference) to Participants:4 Sessions:4 (4 sessions of up to 4-party conference) Page 27 of 74

28 9. Click on the Users tab: o For all the Analog Phones (none connected but configured by default on the UC520): i. Configure the LastName for all Analog phones as fxs ii. Configure the FirstName as a, b, c, d. iii. Configure the userid as afxs, bfxs, cfxs, dfxs. iv. Set the passwords to o For all the IP Phones: i. Configure the LastName for all IP phones as ip ii. Configure the FirstName as a, b, c. iii. Configure the userid as aip, bip, cip. iv. Set the passwords to Page 28 of 74

29 10. Select the More button for the IP Phones one at a time as below For IP phone with x201, i. Select Paging Group 1 from the pull down ii. Select Hunt Group 1(501) from the pull down iii. Set Permissions to International. Ensure Block restricted number is checked iv. Set the intercom to bip v. Make sure the DID (PSTN) number configured previously shows up then click OK For IP Phone with x202 i. Select Paging Group 1 from the pull down ii. Select Hunt Group 1(501) from the pull down iii. Set Permissions to Domestic. Make sure Block restricted number is checked iv. Make sure the DID number configured previously shows up then click OK For the CIPC phone with x203 i. Select Pickup Group 1 from the pull down ii. Select Hunt Group 1(501) from the pull down iii. Set Permissions to Domestic. Make sure Block restricted number is checked iv. Make sure no PSTN number shows then click OK Page 29 of 74

30 11. Click on ok button at the bottom of the screen and observe the progress bar. Click OK when the Configuration successfully sent to UC520 message pops up. It may be necessary to maximize the window to see the full progress bar. Due to the virtual lab, we will not be able to record sound and must use the prompt management system to configure the Auto Attendant. The Sound Recorder steps have been included for your reference. Please skip to USING PROMPT MANAGEMENT. 12. Follow the steps below to setup prompts for Auto Attendant. There are 2 ways to setup prompts, you can use Sound Recorder utility in windows or you can setup a prompt management system. Use the Sound Recorder tool to record the prompts. o Click the Red Record button to start recording o After the prompts are recorded, click on File > Properties and change the Audio format o In the Format Conversion section, click on Convert Now o In the Sound Selection window scroll up and select CCITT u-law, then click on OK o Make sure the Audio Format in the Properties page reflects CCITT u-law, 8Khz, 8 Bit, Mono Page 30 of 74

31 Using the Prompt Management script on CUE. This step requires the use of the CUE Web GUI. The configuration steps are divided into 3 main sections. Section A configures a Call-in number for the prompt-management script Section B assigns admin rights to a specific extension and Section C guides you through CLI configuration on the UC500 SECTION A Configure the Call-in number (trigger) for the prompt-management script Step1: Launch a web browser on your student desktop and go to Step2: Login using the administrator username/password (by default this is cisco/cisco) Page 31 of 74

32 Step3: Click on Administration > Call-in Numbers Step4: Click on Add Step5: Configure the Add a call-in Number window: o From the "Application" pull-down menu select "promptmgmt" o Configure the "Call-in Number" as 402 o Click on the Add icon. o Make sure that the new call-in number appears under Administrator > Call-in Numbers Page 32 of 74

33 SECTION B Assign administrator rights to extension 201 Step6: Click on Configure > Users Step7: Click on the username aip. A User Profile window that displays all the parameters for user A IP will pop up. On this window, set the PIN number to 789, and click on Apply icon. Step8: Click on Groups tab, notice that the list contains IMAPgrp. Click on "Subscribe as member". Step9: Enter "Administrator" for Group ID and click on Find. Page 33 of 74

34 Step 10: Check the Group ID "Administrators" and click on "Select row(s)". Ensure aip shows as a member of administrator group and close the User Profile window. SECTION C Step11: Telnet to UC500 using MS-DOS prompt. The default IP address for UC500 is and the passwords are cisco/cisco. Enter en and press return to access the enable mode. Step12: Use the following CLI to add a dial-peer for prompt-management: config t dial-peer voice 2010 voip description dial-peer for prompt management destination-pattern 402 b2bua session protocol sipv2 session target ipv4: dtmf-relay sip-notify codec g711ulaw no vad end Page 34 of 74

35 Step 13 is for reference only and cannot be completed in the lab due to the lack of recording capability in the remote pods. Please review this step and skip to step 14. Step13: Record a prompt o Go off-hook on any phone and dial 402 to trigger the prompt-management script o The script will prompt for an extension/pin (followed by #). Use extension 201 and pin 789. o Select option 2 to Administer Custom Prompt. o Press 1 to record a new prompt. o After recording the prompt, press 1 to save the prompt before terminating the call. o The prompts recorded are in the format below If you recorded the prompt using Sound Recorder tool, to upload the prompt, click on the Browse button next to the menu prompt. If you recorded the prompt using Prompt Management, then you need to first refresh the voice window. You can refresh the voice window either by hitting the refresh icon on top left corner. Or you can close and re-launch the voice window. Once the window is refreshed, you can select the prompt from the Menu Prompt pull-down menu. Page 35 of 74

36 14. Configure the WAN Connectivity. On the left pane go to Internet Connections Click on FastEthernet 0/0 and hit Modify Click on Static IP radio button Enter IP address as xx (xx is POD # - drop the leading 0, only enter 1 for POD 01) Enter Subnet mask as Enter Default Gateway as Click on OK to apply changes Click on Apply on the Internet Connection window Page 36 of 74

37 Verify Steps: 1. On the IP Phones, make sure the FirstName and the LastName is visible. 2. Call the voic access number (401) & Auto Attendant (400) internally and test if calls work. Make sure the AA transfers the call as configured. 3. Press the Messages key on each phone and enroll the users. Use 789 as a password. Note you will not be able to record a greeting, simply use the default blank greeting 4. Place calls between IP Phones and ensure that calls roll over to VM when not answered. 5. Check that the MWI light turns on when a message is left and check messages. 6. Test the Call Park and Pickup feature. Dial extension 202 from extension 203. Answer the call on extension 203. Click the More softkey and then click the Park softkey. The call will be placed in the Parked area and you will hear music on hold. You can then click the Pickup softkey from extension 202, dial 701 and the call will resume. Ideally you would pick the call up from another extension, however due to the limited number of phones in this lab, we will use extension 203 to test. 7. Test the Paging feature. From extension 202, dial 101. View extension 203 and notice the IP Communicator is off hook and initially IP Paging1 will display on the screen. 8. Test the hunt-group functionality. From any extension dial extension 501 (the hunt-group pilot number). If configured correctly, the call will attempt to call AIP, then if no answer, BIP, and finally, CIP. OPTIONAL VoiceView Express (VVE) and IMAP labs are outlined in Appendix B Note: It is NOT necessary to reset the system at the end of this lab! Page 37 of 74

38 LAB4: ADVANCED FEATURE LAB This lab will focus on configuring some advanced features using CCA, CME/CUE GUI, and CLI. Features configured in this lab include a) Phone features - Monitor buttons, Overlays, Shared dns, Speed-dial, CFW from non-primary line, etc. b) System features - Local Directory, DNs w/ multiple Hunt-groups, Forwarding from hunt-groups, etc. Phone features Monitor buttons 1. Launch the Voice configuration page on CCA 2. Go to the Users tab. Select the more option for bip. We will treat this phone as operator s phoneb. 3. On button 3, select the type as Monitor and from the extension pull-down select On button 4, select the type as Monitor and from the extension pull-down select Click on OK for More window and then click on OK at the bottom of the Voice configuration page. 6. Once the changes are applied, check bip s IP Phone and ensure that the monitor buttons are created and verify the monitor functionality A call on 201 or 203 should indicate its presence on the respective monitor button. An offhook on monitor button should speed dial the extension that it is monitoring. Page 38 of 74

39 Phone features Multi line appearance 1. Launch the Voice configuration page on CCA 2. Go to the Users tab. Select the more option for aip. 3. On button 3, select the type as Normal and specify the extension as On button 4, select the type as Normal and specify the extension as Click on OK for More window 6. Go to the Users tab. Select the more option for cip. 7. On button 3, select the type as Normal and specify the extension as On button 4, select the type as Normal and specify the extension as Click on OK for More window and then click on OK at the bottom of the Voice configuration page. 10. Once the changes are applied, verify the IP Phones to ensure the additional lines are functional. Page 39 of 74

40 Phone features Call-forward no-answer and Call-forward busy for non-primary extension CCA release 1.5 configures CFNA, CFB and features such as hunt-group, pickup-group, etc, only for the primary line. For configuring CFNA, CFB for non primary lines, you will need to use either CME/CUE GUI or the CLI. Follow the steps below to configure these using CME/CUE GUI. 1. Launch a web browser and session to CUE using Username/password is cisco/cisco 2. Click on Configure > Extensions and search for extension 251. Click on Ext A Change Extension window will pop up. Configure CFB and CFNA as 202 (operator). Set CFNA timer to 5 seconds. Then scroll to the bottom of this window and click on Change to save the changes. 4. Verify that the calls to ext 251, when busy or not answered within 5 seconds, are forwarded to 202. Page 40 of 74

41 Phone features Overlay DNs Overlay DNs are used in scenario where a single button should be used to answer calls to multiple numbers. This is typically true for lower end phones that have fewer buttons. Follow the steps below to configure the operator s phone with overlay for extensions 252, 261 and Launch the Voice configuration page on CCA 2. Go to the Users tab. Select the more option for bip. This is the operator phone for this lab. 3. On button 5, select the type as Overlay and click on Overlay text under Extension (s) column 4. On the new window Overlay - bip, add extensions 252, 261 and 262. Then click on OK for the Menu page and then click on OK at the bottom of the Voice configuration page. 5. Once the changes are applied, check bip s IP Phone and ensure that an overlay button is created. The overlay line label will display the first extension from the overlay group. 6. Verify the overlay functionality. Make calls to 252, 261, and 262 and ensure that this overlay line rings. Page 41 of 74

42 Phone features Shared DNs In this section, we will configure a shared DN 275 between aip and cip. 1. Launch the Voice configuration page on CCA and go to the Users tab. 2. Select the more option for aip and set button 5 type as share and extension as 275 and click on ok 3. Select the more option for cip and set button 5 type as share and extension as 275 and click on ok 4. Then click on OK at the bottom of the Voice configuration page. 5. Once the changes are applied, check both IP Phones for ext Verify the functionality Make a call to 275 and ensure that both IP Phones ring. Page 42 of 74

43 Phone features Speed dials CCA 1.5 supports global speed dial configuration. Users can configure personal speed dial by going to the CME user web GUI. Launch a web-browser and go to Use the credentials configured in the Users tab. For example, for phone 201, use username/password as aip/1234. Click on Configure > Phone and then scroll down to the Speed dial section and configure for speedial1. Scroll down to the bottom of the screen and click on Save changes Page 43 of 74

44 System feature Local directory To create directory entries, you will need to use CLI. For CLI access you can open a telnet session to UC500.at Use cisco/cisco for username/password. Make sure you get into the enable mode by typing in enable, the enable password is cisco. To configure directory feature, go to the config mode using config t and then go under telephonyservice mode. You can then configure the below CLI to add local directory entries for TME s phones. Once done, type in end to exit out of the configuration mode. directory entry name Saurabh's Phone directory entry name Maulik's Phone directory entry name Andy's Phone You can use an IP Phone and check the directory entries. For this on your phone hit the Directories button and then select option 4 for Local Directory. In the Directory Search, enter Phone for LastName. You will see all three entries that were created above. Page 44 of 74

45 System feature Advanced Hunt-group configuration CCA release 1.5 allows you to configure hunt-groups. It also provider configurable timer options and allows forwarding the hunt-group calls to Voic . However, if you need to make the DNs part of multiple hunt-group, then you need to use CLI. This will also be required to forward calls from huntgroup to any number other than the Voic . Step1: Configure 2 more hunt-groups using CCA. For this, click on the Voice Feature tab. Step2: Under hunt-group configuration, enable 3 hunt-groups. This will add hunt-group 2 (502) and huntgroup 3 (503) to the existing configuration. Step3: Check the Forward to Voic box for hunt-group 2 and set the hunt-type to longest-idle Step4: Change the hunt-type to peer for the 3 rd hunt-group (503) and then click on OK. Step5: Once the CCA is done pushing this configuration to the UC500, telnet to the UC500. Make sure you are in the enable mode by tying enable. Execute the command show run section ephone-hunt. This command will display the current hunt-group configuration on UC500 Page 45 of 74

46 Step6: Using the CLI, add 201, 202 and 203 to hunt-group 2 and hunt-group 3. Use the list 201, 202 command and configure a timeout value of 4 seconds using command timeout 4, 4. Once done, type in end to exit out. UC520#config t UC520(config)#ephone-hunt 2 longest-idle UC520(config-ephone-hunt)#list 201, 202 UC520(config-ephone-hunt)#timeout 4, 4 UC520(config-ephone-hunt)#exit UC520(config)#ephone-hunt 3 peer UC520(config-ephone-hunt)#list 201, 202 UC520(config-ephone-hunt)#timeout 4, 4 UC520(config-ephone-hunt)#end Step7: Using the CLI, ensure that hunt-group 3 forwards all unanswered calls to the operator at extension 203. For this, use the command final 203 under ephone-hunt 3 peer UC520#conf t UC520(config)#ephone-hunt 3 peer UC520(config-ephone-hunt)#final 203 UC520(config-ephone-hunt)#end Step8: Once you are done with the above steps, use the show run section hunt CLI to check the modified configuration. It should look like below: Step9: Verify that calls to each hunt-group rings all members. Ensure that the unanswered calls to huntgroup 3 are forwarded to the operator at extension 203. Unanswered calls from hunt-group 2 should be forwarded to the Voic Note: After verifying above functionality RESTORE the system to factory default as shown in Appendix A. Page 46 of 74

47 LAB6: UC520 MULTI-SITE SETUP Introduction: SBCS & UC520 can support a deployment where you network multiple sites together. The maximum number of sites that can be networked is 5 at this time. In a typical multi site deployment, the requirement is to have IPSec VPNs between each site and also setup site to site dialing via 4 or 5 digits. This also supports transfer and conference of calls between sites since this is a distributed call processing setup, you cannot have a centralized directory and AA for all sites. Objective: The main objective of this lab is to configure the basic PBX system, voic and Auto Attendant features and then network the UC520s together to support inter site dialing. These features will be configured using Cisco Configuration Assistant (CCA) and command line interface (CLI). After completion of this lab you will be able to setup the SBCS system in a multi site deployment and call between sites and the PSTN. This lab will not go over the IPSec VPN setup covered in Appendix C. Topology: Odd POD Even POD UC520 UC520 CCA Internet CCA PSTN Setup steps: 1. This lab requires you to work with your buddy POD. It also assumes that both PODs have been reset to factory defaults. Follow steps 2 10 for both PODs this is the same as you had done for LAB3 so should be a repeat and simple to complete. 2. Launch CCA, connect to the created community and enter the username and password (cisco/cisco) and let it discover the network and connected devices. 3. Check the topology to ensure all the connected phones are showing up. 4. Click on Configuration -> Telephony -> Voice on the left navigation bar or click on the Phone icon on the top menu bar. Wait until the Refresh and Apply buttons are enabled before Page 47 of 74

48 making any changes. In this lab,, we will configure the various tabs - Device, System, Dialplan, AA & Voic , SIP Trunking Voice Features, and Users. 5. Click on the Device tab & select the System Type as a PBX. Page 48 of 74

49 6. Click on System tab: Change the System Message to UC520-PODxx Formatted: Bullets and Numbering Note: Don t click on OK or Apply until you have configured all the voice tabs Page 49 of 74

50 7. Click on the AA & Voic tab: Set the AA Access Extension as 400 & the AA PSTN number as 4085xx1200 For the Auto Attendant script, select the default script Choose Menu Prompt as AAWelcome.wav Set the Voic Access Extension to 401 & the VM PSTN number to 4085xx1209 Formatted: Bullets and Numbering Page 50 of 74

51 8. Click on the SIP Trunk tab and setup the UC520 for SIP trunking to a Service Provider for PSTN access o Select Generic SIP Trunk Provider from the Service Provider pull down menu o Set the Registrar Server and Proxy server fields with: which is the SIP PSTN network setup in the lab o Under Digest Authentication, set username to 4085xx1200 & password to 1234 Page 51 of 74

52 9. Click on the Dial Plan tab: Ensure the following defaults are set for North American dialing: Number of digits per Extension 3 Number of digits in Area Code 3 Number of digits in Local Number 7 Digits for placing Long Distance calls 1 Digits for placing International calls 011 Access code 9 Configure the Emergency Number to be 911 Formatted: Bullets and Numbering Formatted: Bullets and Numbering Page 52 of 74

53 Click on the Configure button for Direct Inward Dial. We will use this feature to add PSTN DID numbers to 2 of the IP phone users. - Click on Add range for One-to-one DID Translation - Enter a description such as SIPDID - Enter starting DID range as 4085xx1201 and ending as 4085xx Enter starting Internal Extension range as 201 and ending as Choose SIP Trunk from the trunk pulldown - Do not Check Caller ID Formatted: Bullets and Numbering Page 53 of 74

54 10. Click on the Users tab: o For all the Analog Phones (none connected but configured by default on the UC520): i. Configure the LastName for all Analog phones as fxs ii. Configure the FirstName as a, b, c, d. iii. Configure the userid as afxs, bfxs, cfxs, dfxs. iv. Set the passwords to o For all the IP Phones: i. Configure the LastName for all IP phones as ip ii. Configure the FirstName as a, b, c. iii. Configure the userid as aip, bip, cip. iv. Set the passwords to Click on ok button at the bottom of the screen and observe the progress bar. Click OK when the Configuration successfully sent to UC520 message pops up. Page 54 of 74

55 12. Configure the WAN Connectivity. On the left pane go to Internet Connections Click on FastEthernet 0/0 and hit Modify Click on Static IP radio button Enter IP address as xx (xx is POD # - drop the leading 0, only enter 1 for POD 01) Enter Subnet mask as Enter Default Gateway as Click on OK to apply changes Formatted: Bullets and Numbering 13. Once both PODs are setup we now need to define the dialplan for each site. In this lab we will use the below dialplan: Odd POD Prefix 81xxx where xxx are the local extensions Even POD Prefix 82xxx where xxx are the local extensions 14. To create the intersite dialplan, you will need to use CLI. For CLI access you open a telnet session to UC500.at Use cisco/cisco for username/password. Make sure you get into the enable mode by typing in enable, the enable password is cisco. Note this is done by each POD individually. Page 55 of 74

56 15. To configure the dialplan, add the below CLI on the EVEN POD ONLY voice translation-rule 82 rule 1 /^82\( \)$/ /\1/! voice translation-profile evenpod translate called 82! dial-peer voice voip destination-pattern 81 session protocol sipv2 dtmf-relay rtp-nte codec g711ulaw no vad session target ipv4: xx!where xx is the WAN IP address of the ODD POD! dial-peer voice voip incoming called-number 82 session protocol sipv2 dtmf-relay rtp-nte codec g711ulaw no vad translation-profile incoming evenpod Formatted: English (U.S.) Page 56 of 74

57 16. To configure the dialplan, add the below CLI on the ODD POD ONLY voice translation-rule 81 rule 1 /^81\( \)$/ /\1/! voice translation-profile oddpod translate called 81! dial-peer voice voip destination-pattern 82 session protocol sipv2 dtmf-relay rtp-nte codec g711ulaw no vad session target ipv4: xx!where xx is the WAN IP address of the EVEN POD! dial-peer voice voip incoming called-number 81 session protocol sipv2 dtmf-relay rtp-nte codec g711ulaw no vad translation-profile incoming oddpod Formatted: English (U.S.) Page 57 of 74

58 Verify Steps: 1. On the IP Phones, make sure the FirstName and the LastName is visible. 2. Call the voic access number (401) & Auto Attendant (400) internally and test if calls work. Make sure the AA transfers the call as configured. 3. Press the Messages key on each phone and enroll the users. Use 789 as a password. 4. Place calls between IP Phones and ensure that calls roll over to VM when not answered. 5. Check that the MWI light turns on when a message is left and check messages. 6. On the EVEN POD, on x201 dial this should ring x201 on the ODD POD. Make sure you can answer the call and talk both ways. 7. Try the call the other way on the ODD POD from x201, call this should ring x201 on the EVEN POD. Page 58 of 74

59 LAB7: SECURITY & WIRELESS Introduction: UC520 is part of the SBCS (Smart Business Communications System) family of products. In addition to its role as an IP phone system for a customer, it also provides Wireless, VPN & Security services. Objective: The main objective of this lab is to configure the basic Wireless & Security features. These features will be configured using Cisco Configuration Assistant (CCA). At the end of this lab, a user should be able to configure a WiFi IP phone and also configure VPN access for remote teleworkers to access the internet. Topology: INTERNET WAN Remote user VPN UC520 CCA Page 59 of 74

60 Setup Steps: 1. Open CCA and login. 2. Click on Security -> Firewall and DMZ change the firewall setting from Low to Medium. Notice the description changes as you move the bar. Click on OK to apply the change. Page 60 of 74

61 3. Go to NAT and add static NAT entry for WEB (HTTP) port 80. Set the Private IP address to be which is a (simulated) web server. Click on OK to apply the change. Page 61 of 74

62 4. Click on VPN Server & create EZVPN account username cisco123 password cisco123 Pre shared key cisco123 Starting IP address Ending IP address Click on OK to save changes. Page 62 of 74

63 Verification - Connect your laptop to the available broadband internet connection at your pod. Verify that you get an IP address in the xx range. Using your installed VPN client, create a profile for the UC500 and see if you can open a VPN connection to it. Create new connection and add the below: Host xx (xx is your POD# - drop the leading 0 if any) Name EZVPN_GROUP_1 Password cisco123 If the connection is successfully established, you should get an IP address in the x network. Launch CCA at this time. This emulates the method that would be used to provide remote support to a customer system. 5) Run the security audit feature on CCA as shown below. Note that it may take several minutes to get a response from the audit. Page 63 of 74

64 When the audit completes, it will give you a list of potential Security pinholes that may need attention: Check Disable IP Source route & Enabled password encryption and click on OK. Page 64 of 74

65 6) For the Wireless section will show how to configure a 7921G IP Phone with SSID podxx (where xx is your pod #). a) In CCA, click on Wireless -> Wireless Networks 1. Click on the UC520-Voice entry and delete it. Click on Create to add a new entry. Make the SSID podxx (xx is your POD #). This will be the same SSID used to configure the Go ahead and enable WEP on the UC520 for the voice SSID click on podxx and hit modify. Select the below: Security -> WEP Passphrase -> cisco123 - select 40 Bit from the dropdown menu. 3. Click on Generate. Make note of the generated SSID, as this will be required to configure the 7921 phone. 4. Click on the UC520-Data SSID and delete it. 5. Click on Create and add an SSID of podxx-data on Vlan 1. Ignore the security error warning messages for the lab. 6. Click on OK to download the updated configuration to UC520. Page 65 of 74

66 c) Go to the 7921 phone & click on the down arrow to enter settings d) Select Network Profiles and hit **# to Unlock the config e) Add a new profile & hit Change f) Add a profile name - call it UC520-xx (xx is your POD #) g) Go to WLAN configuration: add SSID -> podxx Security Mode -> Open+WEP Key Style -> HEX Static WEP Key 1 (40 Bits) enter the WEP that was generated above using the key pad h) Hit Options & Save and go back to the Main Screen i) You should see the 7921 register to the UC520 with an auto assigned extension. You can test calls to/from the wireless phone to verify correct operation. NOTE: When both you have completed this lab, please reset UC500 and CUE to factory default setting using the procedure in Appendix A! Page 66 of 74

67 LAB8: PPPoE on the WAN Introduction: PPPoE on the WAN interface of UC500 is also a connection option. One example of this WAN deployment would be to connect the WAN interface though ethernet to a DSL modem to a Service Provider. In this case the PPPoE would be running on the UC500 instead of the DSL modem Objective: Configure PPPoE on the WAN interface using CCA. Understand the pre-requisite steps needed to enable PPPoE on the WAN interface Lab Set-up: Refer to the main diagram Setup Steps: 1. Launch CCA, enter the username and password (cisco/cisco) and let it discover the network and connected devices. 1. Check the topology to ensure all the connected phones are showing up. 2. Click on Configure -> Security -> Firewall and DMZ 3. Click on Delete Firewall Settings. Click yes when prompted. Click OK 4. Click on Configure -> Security -> NAT Page 67 of 74

68 5. On the Outdside Interface pull down menu select Delete Interface. Click Apply and then OK 6. Click on Configure -> Internet Connection 7. Select WAN Interface FastEthernet 0/0 Page 68 of 74

69 8. Click on the Modify 9. Check PPPoE button, enter username, password and select IP Negotiated/DHCP. Click OK 10. Click Apply and then OK on the Internet Connection screen 11. Click on Configure -> Security -> NAT 12. Click Yes when prompted to Delete Partial configuration. 13. Select Dialer0/FastEthernet0/0 as the outside Interface and click Apply and then OK 14. Click on Configure -> Security -> Firewall and DMZ 15. Configure FW as per Lab 4. The outside interface would be Dialer0/FastEthernet0/0 Verify Steps: 1. Telnet into the UC500 from the connected computer 2. Check if the Dialer0 interface is UP/UP using show ip interface brief Page 69 of 74

70 APPENDIX A: Reset to factory default Click on Maintenance > Restart/Reset. Check the box for Reset to Factory Default and click on Apply. Please wait for 10 minutes once this is done. You can also use CLI to reset your system to factory default. Plug your laptop in the UC520 POE port & telnet to Username/Password is cisco/cisco For CUE - Session into CUE using "service-module Integrated-Service-Engine 0/0 session" (Hit enter twice to get a prompt). a) Type "offline" to go into the offline mode b) Type in "y" when you are prompted with "Are you sure you want to go offline[n]?" c) Type in "restore factory default" d) Type in "y" when you are prompted with "Do you wish to continue[n]?" e) Press any key when prompted "Press any key to reload:" This reset can take 5-10 mins. Wait until the CUE the message SYSTEM ONLINE is displayed before proceeding. Exit the CUE by typing exit. For UC520 - You need to locate the default config file UC520-8U-4FXO-K9-factory.cfg in flash. Copy the default config to the start-up config using the following command: copy flash:uc520-8u-4fxo-k9-factory cfg startup-config a) You will be prompted "Destination filename [startup-config]?", hit ENTER to confirm. Once the file is copied (and the CUE comes back ONLINE), type reload to restart the UC520. When it boots up, it will be in the factory default mode. This can take up to 10 minutes. Page 70 of 74

71 APPENDIX B: Verifying VoiceViewExpress & IMAP 1. Test the Voiceview Express (VVE) through IP Phones. Select services, and then select the CME Service URL. Use the password 789, created during enrollment to login. Make sure you can listen to the messages and delete messages from the VVE session. 2. Test the IMAP integration using your mail client. Launch the mail client and configure a new account (look at the attached screen capture as an example). For Outlook Express: i. Click on Tools, Accounts ii. Click on the Add button, and select Mail iii. Configure a display name iv. For the address, configure the <username>@ The username is the one you created in the User Parameter tab. v. On the Server setting, select the incoming mail server as an IMAP server. For incoming and outgoing server, configure vi. Enter the Account name and Password. Below is an example of setting up Outlook Express. Page 71 of 74

72 Page 72 of 74

73 Page 73 of 74

74 APPENDIX C: Configuring IPSEC VPNs between sites on the UC520 Lab 7 covered inter site dialing to configure the underlying IPSEC VPNs between sites please refer to the below link: IPSEC with QoS: A sample config for an EVEN POD (POD 12) to an ODD POD (POD 11) is shown below NOTE: WAN IP for EVEN POD is and for ODD POD is ! crypto isakmp policy 1 authentication pre-share group 2 crypto isakmp key sbcs address !! crypto ipsec transform-set vpn-test esp-3des esp-sha-hmac!! crypto map vpn 6 ipsec-isakmp set peer set transform-set vpn-test match address 199!!! interface FastEthernet0/0 ip address crypto map vpn!!! access-list 199 permit ip any access-list 199 permit ip any Page 74 of 74