European Commission Agenda for Quality and Innovation in Public Administration

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1 European Commission Agenda for Quality and Innovation in Public Administration European Public Sector Award November 2015 Maastricht Florian Hauser DG EMPL

2 EPSA 2013

3 EC PRESENTATION 2013 European Semester Ex-ante Conditionality ESF/ERDF Programming (TO11) looking back What is Good Governance? Measuring Governance? How to build Trust? Innovation for All? How to manage Change?

4 Looking Ahead

5 A new way of working Thematic Knowledge & Guidance Better Country Knowledge Networks, stakeholder dialogue & support Funding

6 A new way of working

7 A new way of working I want the Commission as a whole to be more than the sum of its parts. I therefore want us to work together as a strong team, cooperating across portfolios to produce integrated, wellgrounded and well-explained initiatives that lead to clear results. I want us to overcome silo mentalities by working jointly on those areas where we can really make a difference. Jean Claude Juncker (2014) Mission Letters to all Commissioners

8 the word silo does not just refer to a physical structure or organization (such as a department). It can also be a state of mind. Silos exist in structures. But they exist in our minds and social groups too. Silos breed tribalism. But they can also go hand in hand with tunnel vision. silos are fundamentally a cultural phenomenon. They arise because social groups and organizations have particular conventions about how to classify the world. Gillian Tett, The Silo Effect: The Peril of Expertise and the Promise of Breaking Down Barriers

9 Inter-service Group Public Administration Quality & Innovation SRSS DIGIT EMPL REGIO SG RTD HOME NEAR ECFIN JUST HR GROW CNECT SANTE TAXUD

10 Inter-service Group Public Administration Quality & Innovation REGIO DIGIT HOME JUST SG NEAR EMPL HR RTD SRSS ECFIN TAXUD CNECT GROW SANTE

11 Inter-service Group Public Administration Quality & Innovation Toolbox = Silo Buster (hopefully)

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14 Funding

15 More than EUR 4 billion Results? Other funds: CEF, ISA, service programmes)

16 Typical OP Priorities (some examples) Planning & analytical capacity Better health management Efficiency & effectiveness

17 Some key messages (to MS) We need to achieve RESULTS with EU funding for public administration (Conference EU Budget for Results, ) Results does not mean outputs and disbursement Results means real improvements (innovation => outcomes) for citizens/business Achieving this might require a culture change the Toolbox might help you

18 Linking "Policy" to Funding? 20 countries with country specific recommendations from European Semester Ex-ante conditionalities TO11 OPs Demand for Guidance

19 Thematic Knowledge & Guidance

20 Short version = print & online Full version = online only

21 What is the Toolbox? Collaborative effort of 12 Com services Compendium Non-prescriptive (no new policy) Principles & examples (168) Technical guidance and more

22 Internal Foster collaboration (silos) Agree a line Learning & knowledge Foster Comm innovation External Make a mark Guidance to Member States Speak with one voice Basis for dialogue & exchange

23 A look inside Introduction Principles & values of good governance Seven thematic chapters: 1. Better policy-making 2. Embedding ethical & anti-corruption practices 3. Professional and well-performing institutions 4. Improving service delivery 5. Enhancing the business environment 6. Strengthening the judicial system 7. Managing public funds effectively (including PP and ESIF, TO11)

24 Toolbox evolution (Toolbox 2) Goal: Keeping Toolbox up-to-date & getting practitioners involved. Questions: How to make Toolbox (more) interactive? How to facilitate further learning & exchange - Seminars? Peer-2-Peer? Operational networking? 24

25 Foster innovation for better EU policy making: Long term and systems perspective Behavioural dimension Co-design, prototyping and testing Engagement of stakeholders and citizens

26 Some ongoing Projects: A shared EU vision of the future global food system Co-design and Knowledge sharing for EU Regional Policies Mapping behavioural policy interventions in Europe A vision for the EU Sharing Economy

27 Better Country Knowledge

28 studies (selected examples) > Single Market Scoreboard > EU Justice Scoreboard > EU Anti-corruption report > Once-only principle > Eurobarometer

29 Some mystery shopping Small claims procedures online CNECT & JUST

30 As for Digital Public Services, the highest score was registered by Denmark followed by Estonia and the Netherlands. Bulgaria, Slovak Republic and Hungary had the weakest performance in this indicator. Digital Public Services measures the digitisation of public services, and focuses in particular on egovernment and ehealth. The egovernment sub-dimension is made of four indicators: the percentage of Internet users that have sent completed forms to public administration through the Internet (egovernment Users indicator); the level of sophistication of a country s egovernment services (Pre-filled Forms indicator, which measures the extent to which data that is already known to the public administration is pre-filled in the forms that are presented to the user); the level of completeness of a country s egovernment offer (Online Service Completion indicator, which measures the extent to which the various steps in an interaction with the public administration can be performed completely online), and the government commitment to open data (Open Data indicator). The ehealth sub-dimension focuses on use of e- health technology by general practitioners, in particular whether they exchange medical data electronically with other health professionals (Medical Data Exchange indicator) and whether they electronically transfer prescriptions to pharmacists (eprescription indicator) Digital Economy and Society Index (DESI), Component 5 - Digital Public Services, by aggregate scores, a egovernment DK EE NL FI SE ES PT FR IE AT UK BE EU28 MT PL IT LT CY DE HR LV EL SI LU RO CZ HU SK BG Source: European Commission, Digital Agenda Scoreboard Digital Agenda Scoreboard 2015 egovernment 5a1 egovernment Users % individuals who used Internet in the last year (aged 16-74) 5a2 Pre-filled Forms Score (0 to 100) 5a3 Online Service Completion Score (0 to 100) 5a4 Open Data Score (0 to 700) 5b1 Medical Data Exchange % General Practitioners 5b2 eprescription % General Practitioners 5b ehealth 30 EU DESI 2015 Value 33% (2014) 45 (2014) 75 (2014) 380 (2014) 36% (2013) 27% (2013)

31 upcoming Support for developing better country knowledge on public administration and institutional capacity building (tender)

32 funded research ANTICORRP: LIPSE:

33 Companies lose/win surprisingly when government changes before govt change transitory period after gov't change surprise winner surprise looser

34 Networks, stakeholder dialogue & support

35 Networks inter-service collaboration DIGIT REGIO SG NEAR ECFIN SRSS GROW EMPL SANTE RTD TAXUD HOME CNECT JUST HR international organisations academic (examples) member states

36 Peer-to-Peer Support > Transnational Thematic Networks (ESF) > (DG NEAR, DG REGIO)

37 Disseminating the Toolbox Feb Nov? Etc.

38 Structural Reform Support Service - can support reform implementation Mandate The SRSS provides and coordinates technical assistance for the: implementation of growthenhancing administrative and structural reforms, in particular in the context of the economic governance process; efficient and effective use of the EU Structural and Investment Funds. Policy areas Governance and public administration Growth-supporting reforms Labour market, health & social services Revenue administration & public financial management Financial sector and access to finance Support is available to all EU Member States, upon request. 38

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