Lukas Keller Unified Communications Business Lead Microsoft Western Europe. Unified. Simplified.

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Matilda Sutton
8 years ago
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1 Lukas Keller Unified Communications Business Lead Microsoft Western Europe

2 Early Customer Adoption

3 Partners Ready A growing ecosystem

4 Performance of Hardware Broadband, Mobility, Form Factors Digitization of the Economy Software Breakthroughs

5 The Communications Tranformation

Communication Challenges Employees get 50%-75% of their relevant information directly from other people For 50% of the calls workers make, they have to look up the phone number 60% of

6 Communication Challenges Employees get 50%-75% of their relevant information directly from other people For 50% of the calls workers make, they have to look up the phone number 60% of Business phone calls go to Voic The average information worker gets 51 messages a day in up to 7 different places (1),(3) Gartner Group Report, March 2006 (2),(4) Harris Interactive 2006

Global/Distributed Customers, Partners and Teams How can I get a global organization to act in concert across boundaries?

7 Customer Challenges with communication Environment: chaotic, cost-conscious, fragmented, and demanding Communication Overload How can I prioritize and react to the sheer volume of communications and be more productive? Global/Distributed Customers, Partners and Teams How can I get a global organization to act in concert across boundaries? High Cost of Communications How can I leverage existing enterprise infrastructure and the Internet to lower communications costs? Disparate, Complex Networks How can I integrate my communications and PC networking infrastructures?

8 Enterprise Communications Current end-user experience Desk Phone Voice Mail Fax Cell Phone Video Conferencing Multiple communication modalities Different interfaces and technologies Lack of integration

9 Vendor Specific Multiple Vendors Transforming Business Models Horizontal Vertically-integrated software-driven communications

10 Microsoft Unified Communications

11 Microsoft Unified Communications CLIENT + + SERVER SERVICES Rich Familiar Personal Integration Manageable Secure Compliant Accessible Rapid Value Communications

12 Identity And Presence At The Core

Communicate from within Applications Throughout Microsoft Office Integral presence Communicate and share content Click to communicate within Office Outlook Reply to e-mail with real-time

13 Communicate from within Applications Throughout Microsoft Office Integral presence Communicate and share content Click to communicate within Office Outlook Reply to with real-time communication Keep conversation history Schedule conferences Extend LOB applications Information Workers waste 30 minutes per week in phone tag; for 50% of calls Information Workers make, they have to look up the phone number. Harris, June 2006

14 Integrated Communication Tools Enterprise presence Instant messaging Software-powered VoIP Integrated device experience Audio and video conferencing Web conferencing

Integrated Communication Tools More Innovation Voice integrated into applications Rich user experience Greater Cost Reduction Significant

15 Integrated Communication Tools More Innovation Voice integrated into applications Rich user experience Greater Cost Reduction Significant device cost savings Software business model Qualified Devices Ecosystem Wideband audio Plug-and-play Office Communicator 2007 integration

Communicator 2007 Laptop Web browser Innovative IP phones Windows Mobile

16 Anywhere Access Take your office on the road Encrypted signaling and media No VPN required Codecs optimized for variable conditions Extending Office Communicator 2007 Laptop Web browser Innovative IP phones Windows Mobile devices By 2007, telework will be practiced by more than 60 million people. Gartner

Principals of a Mobile UC Experience Mobility Vision and Aspirations UX based on UC model of integrated communications Rich presence as a cornerstone Multimodal communications An enterprise

17 Principals of a Mobile UC Experience Mobility Vision and Aspirations UX based on UC model of integrated communications Rich presence as a cornerstone Multimodal communications An enterprise application: One number. One contact list. One call history. One Voic system Seamless integration with the desktop for docking and click to call Ability to bridge work and life-style on a single device

18 Miguel Teixeira Product Solution Manager UC Microsoft Portugal

19 Unified Communications Building a Foundation Voice (Unified Messaging, Enhanced VoIP) Conferencing

The real trend of the Future Workspace. John Phillips Enterprise Technology Strategist Microsoft Corporation john.phillips@microsoft.

The real trend of the Future Workspace John Phillips Enterprise Technology Strategist Microsoft Corporation john.phillips@microsoft.com Communications.... Our Vision Create experiences that combine the