TAI Club Management Systems by TAI Consulting, Inc.

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1 Company Overview - TAI Consulting, Inc. TAI Consulting, Inc., incorporated in 1997, was established to provide solution to the Private Club and Public Golf course market sectors. Our foundation is the TAI Club Management System software suite, the most continuously installed club software system in the United States. Milestones of importance begin in the late 1970 s when then MAI Basic Four developed the first fully integrated Club Management system. In 1994, the TAI Club Management System was the first compliant and compatible club software suite in the industry running under Microsoft Windows. After acquiring the rights and copyright in 1997, TAI has been continuously developing and improving this software. MAI Basic Four employed Mr. Michael R. Talbot, President of TAI, in 1980 and since that time he has been continuously involved in the design and development of the TAI Club Management System. With distribution covering North America, TAI Consulting, Inc. distributes its products via Direct Sales, believing that our customers are more than just a sale, but more a business partner. TAI Consulting, Inc. believes in sustained manageable growth in order to deliver the high level of products and support the industry has come to expect, and to maintain its focus solely on the Club industry. Understanding that one size does not fit all, TAI will continue to build and develop the most comprehensive and flexible software in the industry, offering specialized products that are technologically superior, customer oriented, and fully supported.

2 Company Philosophy With corporate headquarters in Bingham Farms Michigan, and representation in New England and California, TAI Consulting, Inc. does not focus on being the largest provider of fully integrated windows based club management software, instead the goal is to be the best. TAI Consulting, Inc. differentiates itself from the competition by acknowledging that a successful solution is much more than a sale of a software product. TAI understands that a complete solution is never supplied by a single vendor. By delivering exceptionally high quality products, services and support unmatched in the industry, and working with your hardware representative, network administrator, web services provider, TAI is uniquely able to provide the solution and results desired. Think of TAI as the Boutique Shop where consumers would go to purchase specialized goods, as opposed to the Department Store, where one purchases generic products. Delivery on this focus is accomplished by remaining customer centric and not losing focus on the fact that the club software industry needs to be as service oriented as the clubs themselves.

3 Product Development Software development is a process that is always in transition. New and changing technologies dictate that any software developer be flexible and focused. Adhering to industry standards is critical in developing applications that are operational today, and scalable for tomorrow. TAI Consulting, Inc. will always develop software using industry standard tools that are flexible, stable and scalable. Our product development will continue to be customer driven, for only the end user truly knows what features and functions are beneficial to their business. Installation A complete hardware profile will be completed by the client to ensure a smooth installation. Any recommendations can then be made to ensure hardware compliance. TAI prefers to do the majority of installation at the customer location, however drop shipment of hardware can be arranged to the TAI Corporate offices. Training Not enough can be said about the importance of training when it comes to systems implementation. TAI prefers to do the majority of all training at the customer location. This allows the TAI training team the opportunity to experience the operational needs first hand and make any recommendation based on that level of understanding. Other training can be done either via telephone or over the Internet using a host of tools such as PC Anywhere. Support At TAI, we understand that today's business environment is dynamic and fast paced. We also understand the printers jam, passwords are forgotten and that simply, stuff happens. We are proud of our customer support being consistently ranked as one of the top support providers in the industry. With three basic support plans, we will also work with you to create the support plan that best fits your needs.

4 Interface vs. Integrate According to Webster s New World Dictionary: Interface n. A point or means of interaction between two systems. Integrate v. to bring parts together into a whole. Sole-Source adj. Without another, single, one and only origin. (Really?) Best of Breed adj. Most suitable source or type. When selecting a Club Management system understanding what these words mean cannot be understated. Not just from the dictionary, but what they mean to your operation and your software vendor. Unfortunately marketing programs exist to get you to believe that their way of thinking is best, and without an equal in the industry. It is under this cloud of a self-justifying philosophy that some software providers define their own version is what is best in the industry and best for you. They want you to believe that a single source solution is the best and only way to select a software provider and those that integrate/interface are something undesirable. Some of our competitors even go as far as insinuating that they have authored 100% of their product and no third party products are used. The truth is that all these providers have to have integrated and interfaced their products. Consider the following: No club software provider manufactures their own hardware All providers interface/integrate with hardware. All providers interface/integrate with operating systems like Novell, Windows 2000, Windows XP, Linux, etc. Does this provider have their own version of Office Automation products like Microsoft Word or Lotus Notes? Or do they integrate? All developers of application software develop in a third-party language. Many providers have third-party utility programs for handing industry specific process like credit card authorization. Where does my Internet access come from? Since there is no such thing as a sole-source provider, what is it that motivate our competitors to market their products as such and disdain working with industry leaders? Is their philosophy driven by providing the best total solution or the most profitable one? TAI believes in educating our Clients to all of the possibilities and solutions that are available and allow you to determine what is best for your operation. It is an old, but true saying: one size does not fit all and this has never been as true as it is today. TAI encourages you to look at all options and not settle for a solution that pales in comparison to a solution that utilizes the expertise of industry leaders. You can never go wrong by selecting industry leaders with years of specific software design and implementation. Don t settle for a solution with a built in weakness, and don t ever settle for second best.

5 Hardware Guidelines Manufacturer: Recommended any Tier One manufacturer of Network Servers such as Dell, HP, Compaq, IBM and any IBM Compatible PC for workstations. Operating System Network Server: We are capable of operating within many NOS environments such as Novell, Unix, AIX, AS400, Citrix and others. Our preference however is Microsoft NT/2000/XP Server. Operating System Client PC: MS Windows 98 Second Edition, Windows ME/2000/XP Memory (RAM) Network Server: Minimum 512Mb RAM Memory (RAM) Client PC: Minimum 128Mb RAM MHz Network Server: Minimum Intel Pentium III 750Mhz and higher. MHz Client PC: Minimum Intel Pentium III 500Mhz and higher. Hard Disk Space Network Server: Minimum 40Gb Hard Disk Space Client PC: Minimum 9Gb Other Server: 10/100 NIC, 56K Modem, 24X CD ROM, Monitor, Keyboard, Mouse Other Client PC: 10/100 NIC, Modem not required, CD not required, Monitor, Keyboard, Mouse Printers Administration Network: For monthly reports and check processing any networked Hewlett Packard LaserJet printer with HP Jet Direct network card and or print server. Some models that are tried and true are the HP 2100TN, 4050TN, and 8000TN. For individual printers we recommend HP LaserJet models and certain DeskJet models. Printers Pro Shop Point of Sale: Report printers any HP LaserJet desk top printer such as the HP 1100 or Receipt printers we recommend the Epson TM88 Thermal receipt printers. Printers Food and Beverage Point of Sale: Report printers any HP LaserJet desk top printer such as the HP 1100 or Receipt printers we recommend the Epson TM88 Thermal receipt printers and Epson TM200 Thermal remote printers. PC Workstation Food and Beverage POS: There are several manufacturers of all in one PC s that are compatible with our software. Any PC with touch screen is capable of running our software if it falls within the above specification for PC Client Workstation. However there are advantages for using the all in one units. First, they take up much less space, which is often an issue. Next, they are specifically designed for food and beverage environments which regular PC s are not, allowing them to stand up to things like minor liquid spills, smoke, kitchen grease and the like. PC Workstations Pro Shop Point of Sale: Any PC with touch screen is capable of running our software if it falls within the above specification for PC Client Workstation. If space is an issue, our Pro Shop Software can run on the all in one units described above. Network and Cabling: A structured wiring plan should be used wherever possible. The EIA/TIA 568 A/B building wire standard should be followed, using a minimum Cat 5 plenum grade cable. A 10/100Mb auto negotiating network switch is recommended with adequate port capacity to include all workstation and remote network devices such as printers. Other Hardware: Adequately powered UPS devices recommended for all workstations and network server. An APC Smart UPS 1400VA is an example for the server, an APC Back UPS 500VA for a workstation.

6 Products and Services Club Membership Management Membership Accounts Receivable Pro Shop POS and Retail Inventory Management Tee Time Scheduling and Facility Management Food and Beverage Point of Sale General Ledger and Financial Statements Accounts Payable Payroll Processing Banquet and Event Management Lodging Reservations Accounting Services Industry leading Software Support Custom Programming Web integration and design services

7 Club Membership Management TAI Club Management System software is the most continuously installed software in the club industry. With over 24 years of development and experience our Membership Management and Accounts Receivable module remains the most feature rich and flexible in the industry. Total Integration with all other TAI software modules Integrated CMRM Contact Management, a TAI exclusive Combined Membership Maintenance and Inquiry functions Integrated member statements Member profiling including member photo and signature capture Family Member Profile and retail charging management Total Integration with GL, AP, Payroll, Retail POS, F&B Point of Sale Online Membership Statements Multiple membership addresses including addresses Cycle billing options Member Photo Here

8 Membership Accounts Receivable You will have quick and easy access to business critical information with TAI Club Management Systems, such as charge and payment history. In addition, real time aging information on membership accounts is just a click away. Other features include: Real Time account aging information Drill down charge detail Reprint tickets Dozens of standard reports including Aged Trial Balance Export and Import to 3rd party products (ODBC) Membership Usage Reports by hour, day, week, month and year Month End Processing and Controller's Report Credit Limit Warnings and Controls

9 Pro Shop Retail Point of Sale Designed to Golf Pros graphical and functional specifications, TAI Pro Shop 6.0 is designed for ease of use, rich inventory management, detailed reporting and data integrity. Graphical and Easy to Set-up and Maintain Inventory Listing and Analysis Availability Reports End of Day Processing Credit Book and Gift Certificate Issuing and Tracking Guest Tracking and History Reporting Sales Analysis tools Sell Through Reports Inventory Movement Reports Unused Item Reports Purchase History Multiple Settlements Credit Card Approval

10 Tee Time and Facility Reservations TAI's Tee Times and Facility Management is a terrific tool that allows you to maximize your facility usage and minimize the slow periods. Fully integrated with Pro Shop Point of Sale ensures rapid check-in and settlement. Unlimited number of facilities/courses Flexible setup and configuration Flexible starting times Singles up to Six players per time Automatic pricing at Point of Sale User defined Cart requirements Full integration with TAI Membership and Pro Shop POS Hard and Soft Blocks Round Analysis Reports by multiple variables Squeeze Times Web Enabled

11 General Ledger and Financial Statements TAI's General Ledger and Financial Statement module reports in real time meaning you have instant access to business critical information. A feature rich financial reporting package. Flexible General Ledger design and statement formatting Multiple Company and multiple location capable Multiple accounts with sub accounts Complete Trial Balance with transaction detail Export to Spreadsheet and third party products (ODBC) Complete budgeting and forecasting tools User ID security access Detailed, flexible, real-time reporting Non-recurring, recurring and manual entries Complete detailed Audit Trail Safe guard controls

12 Accounts Payable and Payroll TAI Club Management Systems Accounts Payable module is a full featured system that is tightly integrated into the core Accounting and General Ledger products. Some of the features and benefits are : Cash Requirements Report Aged Open Invoice Reports Vendor Detailed purchase History 1099 Reporting Monthly Disbursement Register Recurring entries A/P batch register Cross Reference Report Check Printing Dot Matrix and Laser Manual Check Printing Flexible GL Distribution Purchase Order Creation and Tracking TAI Club Management Systems Payroll module is a full featured system and is tightly integrated into the core Accounting and General Ledger products. Some of the features and benefits are : Handles all federal, state and local taxes Employee / Employer 401K Direct Deposit Specialized State Reporting Multiple Pays by Multiple Departments Minimum Wage Standards Employee History and Family Data Tracking Vacation/Holiday Accruals Health Plan/Section 125 Contributions Flexible Check Printing Tax Table Updates

13 Banquets and Events 80% user defined, the TAI Banquet and Events Scheduling module is a terrific addition to your facility. Reasonably priced, it brings you all of the features you need and none that you don't. Scheduling & Reservations Function Sheet Creation and Maintenance Daily Function Listing Custom Confirmation Letters Function Revenue and Cost Report Function Billing and Reporting Billing Register & Update IRS Requirements Reporting Menu Item Pricing and Maintenance Menu Item Listing Demand Statements Function Code Set-up and Maintenance Room Maintenance and Set-up Fully Integrated to Membership and General Ledger

14 Club Lodging TAI's Lodging and Reservation System is a designed to accommodate country clubs and city clubs with the ability to book overnight reservations. This package is intended for clubs with a few rooms to several hundred and is fully integrated to the other TAI software modules. Member sponsored accounts User defined room types, reservation and rate types Group Bookings integrated with Outings and Events Multiple Settlements Front desk, Housekeeping and Management Reports PBX and Call Accounting and Voice Mail Interface Night Audit Reports and Functions Point of Sale Interface