Hardware Requirements

Transcription

1 Hardware Requirements This guide details the critical points of installing the IntraVet software from specific technology requirements to explicit hardware recommendations. communication organization practice marketing clinical services

2 *Minimum Requirements Recommended Requirements IntraVet 4.5 Hardware Requirements File Server Workstation Intel Core2Duo Processor 4 GB RAM 40 GB Hard Drive¹ Ethernet 10/100 Network Card Keyboard and mouse or KVM switch box 17 LCD Monitor (capable of 1024x768) Intel USB Chipset with at least 2 powered USB 2.0 Ports Supported Operating Systems: Windows Server 2000 SP4 **Note: Will no longer be supported with versions higher than IntraVet 4.00 Windows Server 2003 SP2 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Standard Windows XP Professional SP3 Windows Vista Business SP1 Windows Vista Ultimate SP1 Windows 7 Professional ***See notes below for operating system exclusions. Intel Core2Duo Processor 2 GB RAM 20 GB Hard Drive Ethernet 10/100 Network Card 17 LCD Monitor (capable of 1024x768) Keyboard and mouse or KVM switch box Intel USB Chipset with at least 2 powered USB 2.0 Ports Supported Operating Systems: Windows 2000 Professional SP4 (will no longer be supported with versions higher than 4.00) Windows XP Professional SP3 Windows Vista Business SP1 Windows Vista Ultimate SP1 Windows 7 Professional Windows 8 Professional ***See notes below for operating system exclusions. Intel Xeon Processor 8 GB RAM** 1 TB 7200RPM SATA2 or faster, mirrored 1 (RAID 1) DVD-ROM Drive Gigabit Ethernet Adapter Keyboard and mouse or KVM switch box LCD Monitor (capable of 1024x768) Intel USB Chipset with at least 4 powered USB 2.0 Ports Supported Operating Systems: Windows Server 2003 SP2 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Standard Windows XP Professional SP3 Windows Vista Business SP1 Windows Vista Ultimate SP1 Windows 7 Professional ***See notes below for operating system exclusions. **Note: To be able to utilize more than 4 GB of RAM in your server you will need to use a 64-bit OS Intel Core i5 Processor 4 GB RAM 250 GB or larger Hard Drive DVD-ROM Drive Gigabit Ethernet Adapter LCD Monitor (capable of 1024x768) Keyboard and mouse or KVM switch box Intel USB Chipset with at least 8 powered USB 2.0 Ports Supported Operating Systems: Windows 2000 Professional SP4 (will no longer be supported with versions higher than 4.00) Windows XP Professional SP3 Windows Vista Business SP1 Windows Vista Ultimate SP1 Windows 7 Professional Windows 8 Professional ***See notes below for operating system exclusions. ¹The use of Digital Integration, attaching images or documents to patient records and/or being paperless may require additional hard drive space. Although IntraVet will run on the minimum specifications listed, you may not experience the same level of performance as you would when running off of the recommended requirements. *Note: Your practice may not experience optimal performance when only meeting the minimum requirements and hardware upgrades may still be needed. Speed and performance are impacted by many variables such as the network, number of computers, third party software use and the general workflow of your practice. 2 **Note: While a 64-bit OS is able to work with IntraVet Build 300 and higher, this does not mean that all peripherals including lab machines have drivers available for them. Please refer to the manufacturer s specifications for driver compatibility. Server 2003 X64, XP 64-bit and Vista 64-bit are not supported 64-bit OSs. *** Note: Windows 7 and Server 2008 operating systems are only supported on IntraVet Build 300 and higher. Please refer to the Configuration Notes for any concerns reported for these operating systems.

3 Configuration Notes Server/Terminal Server Recommendations for IntraVet 4.5 Terminal Server Multiple Sites Server Workstations IntraVet Software Upgrade Paths Microsoft SQL Server uses 1.5 GB of RAM on the server The IntraVet App Service uses.25 GB of RAM on the server Every instance of IntraVet running on the server (via Terminal Services or Remote Desktop Services) uses GB of RAM on the server We recommend that 300 MB of RAM be available for each Terminal Connection to the server 4 IntraVet instances can run (Terminal Services or Remote Desktop Services) on a Dedicated Server that meets RECOMMENDED specs 10 IntraVet instances can run on a dedicated Terminal Server meeting RECOMMENDED specs There are no limitations for P2P machines known at this time For Remote Desktop connections with thin clients or remote practices, a Terminal Server should be a separate physical system rather than the Data Server Terminal Services is required for remote access from a location other than where the database is housed Create an INTRAVET folder on the server and share it as INTRAVET (**IntraVet VO Build 350 and below as well as V4.5) Version 4.0: Create an INTRAVET SERVER folder on the server and share it as INTRAVET SERVER Grant All Users Full Control or Change permissions to the IntraVet folder The account used to install IntraVet and install IntraVet updates must be a member of the Administrator group Recommended to install higher resolution monitors and video cards with additional memory for future enhancements, 32-bit color and a resolution of 1024x768 Power Management should be disabled for the Operating System, USB Root Hubs and Network Interface Cards (NIC) Region Settings Have short date style set to M/D/YY For networks of 10 or more workstations, a dedicated server configuration is recommended The account used to install IntraVet and run IntraVet updates must be a member of the Administrator group Recommended to install higher resolution monitors and video cards with additional memory for future enhancements, 32-bit color and a resolution of 1024x768 Power Management should be disabled for the Operating System, USB Root Hubs and Network Interface Cards (NIC) Region Settings Have short date style set to M/D/YY Must be on Build 300 or higher to upgrade to IntraVet 4.5 Must be on Build 290 or higher to upgrade to Build 350 Must be on Build 260 or higher to upgrade to Build 300 Must be on Build 246 or higher to upgrade to Build 260** Below Build 260 boarding will be blanked; please print all reservations and note setup before upgrading to Build 260 Must be on Build 180 or higher to upgrade to Build 246 Below Build 144, appointment calendar will be blanked; please print all appointments and note setup before upgrading to Build 144 simply sophisticated practice management Versions of Windows Home No Version of Windows Home is supported for use with IntraVet 3

4 Configuration Notes (cont.) Windows 8 and Server 2012 with IntraVet Build 350 and below Windows 8 and Server 2012 with IntraVet 4.5 Server 2008 R2 Concerns IntraVet Build 350 and below have been tested with Windows 8 and, due to a few minor limitations, they will not be supported on Windows 8 or Server For further information please see: IntraVet 4.5 has been tested with Windows 8 and Server 2012 Standard and has passed. However, not all peripherals currently work with Windows 8 or Server For further information please see: For Build 350 and below: If you use the mouseover functionality within the Appointment Calendar, the appointment detail that displays will flicker until the mouse is moved from hovering over that appointment. IntraVet 4.5 Hardware Requirements Windows 7 and Windows 8 32-bit and 64-bit Concerns Domain or Workgroup IntraVet Permissions User must have Administrator rights to use IntraVet on a Workgroup Network Components For Build 350 and below: If you use the mouseover functionality within the Appointment Calendar, the appointment detail that displays will flicker until the mouse is moved from hovering over that appointment. After saving a Boarding Reservation the navigation buttons will not refresh until you move the mouse over the button locations. Once the SOAP has been saved, a line note or section note cannot be edited. This is resolved using Windows Classic Theme in personalization settings.**with Windows 8 this is resolved by going into Display Properties under the Change only the text size section, and editing the Title Bars to size 9 or below. IntraVet Build 350 and below is not recommended to be installed within a Domain. IntraVet Version 4.5 can be installed in a Domain; the Domain will need to be supported by a third-party hardware technician. User must have Administrator group membership on local workstation in a Domain Network Component G Wireless Technology 100base T Technology Gigabit Technology Laptop Solution NIC Network Interface Card 3Com PCI 3Com PCMCIA or Intel Integrated wireless 3Com Intel Pro Realtek 3Com Intel Pro Realtek 3Com Megahertz series PC cards Network Switch/ Router 3Com or Cisco 3Com or Cisco 3Com or Cisco 4

5 Network Component Notes Wireless It is recommended that computers capable of Gigabit speeds use a wired connection. (A wired connection provides a more stable, faster, and reliable experience) With IntraVet Build 350 and below, the use of wireless is only supported using Terminal Services (Use of wireless without Terminal Services may result in network drops, slowness, and loss of data) With IntraVet 4.5 the use of wireless is only suggested for use on laptops and tablets that will be mobile in your practice Not recommended for the server or the workstation that makes the backup Printers and Scanners Printer Utilization Notes HP LaserJet M401N HP Photosmart 6510 All-inone (Also referred to as the Photosmart B211a) Office printer Clinical image printer Wireless is not supported. Scanner is Document only. HP Photosmart 6520 All-in-one Clinical image printer Wireless is not supported. Scanner is Document only. Please Note: The 6520 is nearly identical to the 6510; it is the successor to the DYMO LabelWriter 330 Label printer Serial or USB interface DYMO LabelWriter 400 Turbo DYMO LabelWriter 450 DYMO LabelWriter 450 Twin Turbo Printer Notes Printer Label printer Label printer Label printer IntraVet recommends using Hewlett-Packard LaserJet printers. The printers listed in the Printers section above have been tested and are known to work with IntraVet. IntraVet makes no guarantee that all other HP models will produce optimal results. IntraVet does not recommend using Brother, Canon, or Minolta printers due to driver incompatibility issues with HP standards. Dot matrix printers are not supported with IntraVet. simply sophisticated practice management Paper Configuration and Size Prescription Labels Diskette Landscape Orientation Client and Patient Labels Address Landscape Orientation X-ray Labels Return Landscape Orientation Reminder Cards Three-card-per-page format Receipt Paper Continuous Wide Portrait Orientation 5

6 FieldVet Notes FieldVet FieldVet is not supported with IntraVet 4.5; you must be on Build 350 or below. LifeLearn Notes LifeLearn LifeLearn Small Animal 8 and Equine will be the only supported LifeLearn integrations with IntraVet 4.5. Previous versions of LifeLearn will update to IntraVet 4.5; however, if the need to reinstall arises, only Small Animal 8 and Equine will be able to be installed. Contact our sales department at for details to upgrade your previous version of LifeLearn. IntraVet 4.5 Hardware Requirements Backup Backup! We recommend a rotation of 3 external hard drives, set up with folders for each day of the week, along with monthly and year-end backup options. It is highly recommended to view the backup log daily and ensure you are taking the external drives offsite. Backup4all is the recommended software for local backup on the Server. For backing up across the network we recommend Genie Backup Manager Pro backup software. We do not have a recommended automated backup solution at this time. Starting with IntraVet 4.5 there is a Step 1 backup that is part of IntraVet. This is a SQL export of the IntraVet database; this export, along with the IntraVet folder, can then be backed up to an external hard drive (Step 2). It is very important that both of these steps are run nightly. Deviation from this list may result in technical problems, errors and malfunctions. Please consult the IntraVet Installation Guide prior to configuring your hardware, network and software. Additional Items Anti-Virus Software Symantec Endpoint 12.1 Internet Battery Backups It is recommend that at least one computer in the office have high speed Internet access Industry Standard 6

7 simply sophisticated practice management Please consult your Patterson Veterinary Technology Representative or the Patterson Technology Center if you have any questions or concerns prior to purchasing or installing hardware or software. Patterson Technology Center 1201 Althoff Drive P.O. Box 1267 Effingham, IL intravet.com Support: Support fax: Copyright 2013 Patterson Companies, Inc. All rights reserved. I (10/13) 7

8 IntraVet Hardware Requirements communication organization practice marketing clinical services simply sophisticated practice management.