Oracle Hospitality Cloud Services* Food & Beverage Service Descriptions and Metrics

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1 s* Food & Beverage Service Descriptions and Metrics October 22, 2015 *The Service Descriptions and Metrics for Oracle Retail s and Hotel s are now found in separate documents which may be viewed at: s_v Page 1

2 Glossary and Metrics... 4 Database Storage... 4 Device... 4 File Storage... 4 Kitchen Display Client... 4 Physical Location... 4 POS Client... 4 Revenue Center... 4 Transaction Services Client... 4 VPN Connection... 4 Workstation... 4 ORACLE HOSPITALITY FOOD AND BEVERAGE CLOUD SERVICES... 5 SERVICE DESCRIPTIONS... 5 Simphony... 5 Simphony Premium Per POS Client... 5 Simphony Standard Per POS Client... 6 Simphony Engagement Per POS Client... 7 Simphony Credit Card Interface Per POS Client... 7 Simphony Kitchen Display Services Per Kitchen Display Client... 8 Simphony Transaction Services Per Transaction Services Client... 9 Simphony Transaction Services Per Revenue Center Simphony Guest Facing Transaction Services Per Revenue Center 11 Simphony Fiscal Interface Per POS Client Simphony First Edition Simphony First Edition Per POS Client Simphony First Edition Credit Card Interfaces Per POS Client Simphony First Edition Kitchen Display Services Per Kitchen Display Client Simphony First Edition Transaction Services Per Transaction Services Client Simphony First Edition Transaction Services Per Revenue Center.. 16 Simphony First Edition Guest Facing Transaction Services Per Revenue Center s_v Page 2

3 Simphony First Edition Fiscal Interface Per POS Client Enterprise Back Office Reporting and Analytics Standard Per Physical Location Reporting and Analytics Advanced Per POS Client Reporting and Analytics Monthly Aggregation Reports Per POS Client Forecasting and Budget Per POS Client Inventory Management Per POS Client Labor Management Per POS Client Additional Storage Per POS Client Customer Gift and Loyalty Gift and Loyalty Standard Per Physical Location Gift and Loyalty Advanced Per POS Client Sports and Entertainment Gift and Loyalty Advanced Per POS Client Segmentation and Exports Per POS Client Loss Prevention XBRi Loss Prevention Per POS Client Web Presence Reservations Management Per Physical Location ecommerce Integration Per Revenue Center Online Ordering Per Revenue Center Website Per Revenue Center Online Ordering and Website Per Revenue Center ORACLE HOSPITALITY GENERAL CLOUD SERVICES SERVICE DESCRIPTIONS VPN Services Cloud VPN Per VPN Connection s_v Page 3

4 Glossary and Metrics Database Storage is defined as the total space allocated at the operating system level for database operations, not including database executables. Device is defined as a network element that is modeled, discovered or managed by the Oracle. File Storage is defined as the total space allocated for reporting and SFTP access. Kitchen Display Client is defined as a device that is used to display and monitor the status of ordered items. If multiplexing hardware or software (e.g., a TP monitor or a web server product) is used, this number must be measured at the multiplexing front end. Physical Location is defined as a single business entity with a physical (postal) address. For purposes of Customer Gift and Loyalty, Enterprise Reporting and Online Reservations, each business entity at which the Oracle is being used should be counted as a separate physical location; in a property where multiple business entities can operate, such as a Casino, each Revenue Center operating as an individual entity may be counted as a separate physical location. POS Client is defined as a device that is used to record any part of a sales transaction. If multiplexing hardware or software (e.g., a TP monitor or a web server product) is used, this number must be measured at the multiplexing front end. Revenue Center is defined as a logical reporting and configuration entity within a Physical Location. For example, a restaurant that wants to keep its reports and configuration separate from its bar and its room service would require three Revenue Centers within the Oracle (one each for the restaurant, the bar, and the room service.) Transaction Services Client is defined as a device that is used to receive data from an external source to record a sales transaction (e.g., a device in a coffee shop that is used by customers to enter their sandwich orders). If multiplexing hardware or software (e.g., a TP monitor or a web server product) is used, this number must be measured at the multiplexing front end. For the purposes of the Simphony Transaction Services, devices that are used to send property or revenue center configuration to an external source must be counted as Transaction Services Clients. For example, if a digital signage provider wants to display menu item information (e.g., price, name, etc.) on a menu board behind the counter and the menu board system requests that a device provides a list of the menu items and prices that are available for purchase, then that device must be licensed as Transaction Services Client. VPN Connection is defined as each Oracle virtual private network connection installed between the Oracle data center and Your Physical Location. Workstation is defined as a client computer from which the Oracle is being accessed. s_v Page 4

5 ORACLE HOSPITALITY FOOD AND BEVERAGE CLOUD SERVICES SERVICE DESCRIPTIONS Simphony Simphony Premium Per POS Client Part #: B81480 Users of the Simphony are authorized to access the following modules and features: Reporting and Analytics Advanced Labor Management Simphony Point of Sale Usage Limits: The Simphony is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. Oracle will provision a Services Environment for this Oracle. Data Retention: The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting s_v Page 5

6 Simphony Standard Per POS Client Part # B84711 Users of the Simphony Standard are authorized to access the following modules: Reporting and Analytics Advanced Labor Management Simphony Point of Sale Usage Limits: The Simphony Standard is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. Oracle will provision a Services Environment for this Oracle. The following limits apply: o Only one credit card interface is allowed per Property. o Oracle Payment Gateway is the only allowed credit card interface. o No generic Windows support is included. o ecommerce Integration is the only allowable interface to Transaction Services. Transaction Services cannot be directly ordered as an option. o OPERA is the only allowed PMS Interface. o No customer Client Application Loader (CAL) packages. o No application server or Enterprise extension applications. o Enterprise upgrades are scheduled by Oracle. Properties must be upgraded within one week of the Enterprise upgrade taking place. Data Retention: The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Objective and Objective pursuant to Disaster Recovery and System as described in the Oracle Cloud Policies referenced below, this has the following service level targets for the Production Environment: Simphony Standard The Service Level Targets do not apply to non-production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to the Oracle Cloud for Industry Hosting and Delivery Policies, which may be viewed at Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. s_v Page 6

7 Simphony Engagement Per POS Client Part #: B81481 Users of the Simphony Engagement are authorized to access the following modules and features: Simphony Engagement Feature Usage Limits: The Simphony Engagement is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. Oracle will provision a Services Environment for this Oracle. The following usage limits apply: Database Storage (MB) File Storage (GB) Bandwidth You may upload up to 2 GB of content that may be displayed on as many pages as You would like. The use of identical content on multiple pages does not decrease available storage. 2 GB N/A Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony Engagement The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony Credit Card Interface Per POS Client Part #: B81483 s_v Page 7

8 Users of the Simphony Credit Card Interface are authorized to access the following modules and features: Simphony Credit Card Interface Usage Limits: The Simphony Credit Card Interface is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. The standard data retention allowance for this Oracle is as follows: 13 months of credit card batch reporting Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony Credit Card Interfaces The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony Kitchen Display Services Per Kitchen Display Client Part #: B81484 Users of the Simphony Kitchen Display Services are authorized to access the following modules and features: Simphony Kitchen Display System Usage Limits: The Simphony Kitchen Display Services is subject to usage limits based on: s_v Page 8

9 a maximum number of Kitchen Display Clients as defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony Kitchen Display Services Cloud Service The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony Transaction Services Per Transaction Services Client Part #: B81485 Users of the Simphony Transaction Services are authorized to access the following modules and features: Simphony Transaction Services Client Usage Limits: The Simphony Transaction Services is subject to usage limits based on: a maximum number of Transaction Services Clients as defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records s_v Page 9

10 Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony Transaction Services The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony Transaction Services Per Revenue Center Part #: B83737 Users of the Simphony Transaction Services are authorized to access the following modules and features: Simphony Transaction Services Usage Limits: The Simphony Transaction Services is subject to usage limits based on: a maximum number of Revenue Centers as defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: s_v Page 10

11 Simphony Transaction Services The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony Guest Facing Transaction Services Per Revenue Center Part #: B83738 Users of the Simphony Guest Facing Transaction Services are authorized to access the following modules and features: Simphony Transaction Services Usage Limits: The Simphony Guest Facing Transaction Services is subject to usage limits based on: a maximum number of Revenue Centers as defined in Your order. Interface must be guest facing The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony Guest Facing Transaction Services s_v Page 11

12 The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony Fiscal Interface Per POS Client Part #: B83739 Users of the Simphony Fiscal Interface are authorized to access the following modules and features: Simphony Fiscal Interface Usage Limits: The Simphony Fiscal Interface is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony Fiscal Interfaces The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. s_v Page 12

13 Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony First Edition Simphony First Edition Per POS Client Part #: B81482 Users of the Simphony First Edition are authorized to access the following modules and features: Reporting and Analytics Advanced Simphony First Edition Point of Sale Usage Limits: The Simphony First Edition is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. Oracle will provision a Services Environment for this Oracle. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony First Edition The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting s_v Page 13

14 Simphony First Edition Credit Card Interfaces Per POS Client Part #: B83731 Users of the Simphony First Edition Credit Card Interfaces are authorized to access the following modules and features: Simphony First Edition Credit Card Interface Usage Limits: The Simphony First Edition Credit Card Interfaces is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. The following usage limits apply: Database Storage (MB) File Storage (MB) Bandwidth N/A N/A N/A The standard data retention allowance for this Oracle is as follows: 13 months of credit card batch reporting. Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony First Edition Credit Card Interfaces The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting s_v Page 14

15 Simphony First Edition Kitchen Display Services Cloud Service Per Kitchen Display Client Part #: B83732 Users of the Simphony First Edition Kitchen Display Services are authorized to access the following modules and features: Simphony First Edition Kitchen Display System Usage Limits: The Simphony First Edition Kitchen Display Services is subject to usage limits based on: a maximum number of Kitchen Display Clients as defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony First Edition Kitchen Display Services The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony First Edition Transaction Services Per Transaction Services Client Part #: B83733 s_v Page 15

16 Users of the Simphony First Edition Transaction Services are authorized to access the following modules and features: Simphony Transaction Services Client Usage Limits: The Simphony First Edition Transaction Services is subject to usage limits based on: a maximum number of Transaction Services Clients as defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony First Edition Transaction Services The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony First Edition Transaction Services Per Revenue Center Part #: B83734 Users of the Simphony First Edition Transaction Services are authorized to access the following modules and features: Simphony First Edition Transaction Services s_v Page 16

17 Usage Limits: The Simphony First Edition Transaction Services is subject to usage limits based on: a maximum number of Revenue Centers as defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony First Edition Transaction Services The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony First Edition Guest Facing Transaction Services Per Revenue Center Part #: B83735 Users of the Simphony First Edition Guest Facing Transaction Services are authorized to access the following modules and features: Simphony Transaction Services Usage Limits: The Simphony First Edition Guest Facing Transaction Services is subject to usage limits based on: a maximum number of Revenue Centers as defined in Your order. Interface must be guest facing The standard data retention allowance for this Oracle is as follows: s_v Page 17

18 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Simphony First Edition Transaction Services The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Simphony First Edition Fiscal Interface Per POS Client Part #: B83736 Users of the Simphony First Edition Fiscal Interface are authorized to access the following modules and features: Simphony First Edition Fiscal Interface Usage Limits: The Simphony First Edition Fiscal Interface is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: s_v Page 18

19 Simphony First Edition Fiscal Interface Cloud Service The Service Level Targets do not apply non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations or third party software. Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Enterprise Back Office Reporting and Analytics Standard Per Physical Location Part #: B81488 Users of the Reporting and Analytics Standard are authorized to access the following modules and features: Limited Reports and Charts inmotion Mobile Reports Report Mail Audit and Analysis Check Query Enterprise Maintenance Services (EMS) Manager Log Weather Feed Mytasks OPERA interface for inmotion, compatible with: o OPERA Property Premium o OPERA Property Standard o OPERA Property Lite s_v Page 19

20 Usage Limits: The Reporting and Analytics Standard is subject to usage limits based on: a maximum number of Physical Locations defined in Your order, and a maximum of 9 POS Clients per Physical location. Oracle will provision a Services Environment for this Oracle. The standard data retention allowance for this Oracle is as follows: 36 months of data Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Reporting and Analytics Standard The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Reporting and Analytics Advanced Per POS Client Part #: B81489 Users of the Reporting and Analytics Advanced are authorized to access the following modules and features: Full Access to all Reports and Charts inmotion Mobile Reports Report Mail Audit and Analysis s_v Page 20

21 Check Query Enterprise Maintenance Services (EMS) Manager Log Weather Feed Mytasks OPERA interface for inmotion, compatible with: o OPERA Property Premium o OPERA Property Standard o OPERA Property Lite Users are also authorized to access the following modules and features: iquery Interactive Reports Full System Administration Usage Limits: The Reporting and Analytics Advanced is subject to usage limits based on: a maximum number of POS Clients defined in Your order. Oracle will provision a Services Environment for this Oracle. The standard data retention allowance for this Oracle is as follows: 36 months of data Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Reporting and Analytics Advanced The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting s_v Page 21

22 Reporting and Analytics Monthly Aggregation Reports Per POS Client Part #: B83740 Users of the Reporting and Analytics Monthly Aggregation Reports are authorized to access the following modules and features: Reporting and Analytics Monthly Aggregation Reporting Usage Limits: The Reporting and Analytics Monthly Aggregation Reports Cloud Service is subject to usage limits based on: a maximum number of POS Clients defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Additional Storage 24 hours 2 hours 99.5% The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Forecasting and Budget Per POS Client Part #: B81490 Users of the Forecasting and Budget are authorized to access the following modules and features: Forecasting Module s_v Page 22

23 Budget Module Usage Limits: The Forecasting and Budget is subject to usage limits based on: a maximum number of POS Clients defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of data Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Forecasting and Budget The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Inventory Management Per POS Client Part #: B81492 Users of the Inventory Management are authorized to access the following modules and features: Ordering, Receiving and Invoicing B2B Task Manager Transfer, Waste and Inventory Recipes, Recipe versions, Production, Yield Management, Nutrients Mobile Solutions (Devices must be ordered separately) Accounts Payable Export module Master Data API s_v Page 23

24 Usage Limits: The Inventory Management is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Inventory Management The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Labor Management Per POS Client Part #: B81493 Users of the Labor Management are authorized to access the following modules and features: Human resources management Scheduling Employee self-service Staff requirements Integrated payroll preprocessing functionality A time clock application, which resides at the store and communicates valuable time keeping data HR Employee and Scheduler API Usage Limits: The Labor Management is subject to usage limits based on: a maximum number of POS Clients as defined in Your order. s_v Page 24

25 The standard data retention allowance for this Oracle is as follows: 36 months of Transaction Detail and Summary records Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Labor Management Cloud Service The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Additional Storage Per POS Client Part #: B81494 The Additional Storage extends the standard data retention period by an additional 12 months for the following Oracle : Reporting and Analytics Advanced The Additional Storage also extends the standard data retention period by an additional 12 months for the following Oracle, if purchased: Inventory Management Labor Management Gift and Loyalty Advanced The data retention period must be the same for all of Your properties, therefore, if Additional Storage is purchased, it must be purchased for all of Your properties for which the Reporting and Analytics Advanced has been purchased. This may only be purchased for one 12 month period of extended data retention. Usage Limits: The Additional Storage is subject to usage limits based on: s_v Page 25

26 a maximum number of POS Clients defined in Your order. Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Additional Storage 24 hours 2 hours 99.5% The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Customer Gift and Loyalty Gift and Loyalty Standard Per Physical Location Part #: B81486 Users of the Gift and Loyalty Standard are authorized to access the following modules and features: Gift and Payment Service: includes configuration of one basic gift card program Loyalty Service: includes configuration of one basic loyalty program Online Administration of Accounts Account Management w/ myicard.net Usage Limits: The Gift and Loyalty Standard is subject to usage limits based on: a maximum number of Physical Locations as defined in Your order, and a maximum of 9 POS Clients per Physical location. Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: s_v Page 26

27 Gift and Loyalty Standard The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Gift and Loyalty Advanced Per POS Client Part #: B81487 Users of the Gift and Loyalty Advanced are authorized to access the following modules and features: Gift and Payment Loyalty and Coupons Online Administration of Accounts & Coupons Account Management w/ myicard.net Usage Limits: The Gift and Loyalty Advanced is subject to usage limits based on: a maximum number of POS Clients defined in Your order. Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Gift and Loyalty Advanced s_v Page 27

28 The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting s_v Page 28

29 Sports and Entertainment Gift and Loyalty Advanced Cloud Service Per POS Client Part #: B83741 Users of the Gift and Loyalty Advanced are authorized to access the following modules and features: Gift and Payment Loyalty and Coupons Online Administration of Accounts & Coupons Account Management w/ myicard.net Usage Limits: The Gift and Loyalty Advanced is subject to usage limits based on: a maximum number of POS Clients defined in Your order. Sports and Entertainment Market Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Sports and Entertainment Gift and Loyalty Advanced Cloud Service The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. s_v Page 29

30 Segmentation and Exports Per POS Client Part #: B81491 Users of the Market Segmentation are authorized to access the following modules and features: Gift and Loyalty Market Segmentation Module ExactTarget Interface Usage Limits: The Market Segmentation is subject to usage limits based on: a maximum number of POS Clients defined in Your order. The standard data retention allowance for this Oracle is as follows: 36 months of data Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Market Segmentation The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting s_v Page 30

31 Loss Prevention XBRi Loss Prevention Per POS Client Part #: B81495 Users of the XBRi Loss Prevention are authorized to access the following modules and features: Loss Prevention Usage Limits: The XBRi Loss Prevention is subject to usage limits based on: a maximum number of POS Clients defined in Your order. Oracle will provision a Services Environment for this Oracle. The following usage limits apply: Database Storage (MB) File Storage (MB) Bandwidth N/A N/A 1 MBPS The standard data retention allowance for this Oracle is as follows: 1 year of Transactional level data and 2 years of Summary statistical data Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Web Presence Reservations Management Per Physical Location Part #: B81500 Users of the Reservations Management are authorized to access the following modules and features: s_v Page 31

32 All modules and features of this Oracle as outlined in the Program Documentation, including: o Online Table Reservations o Web-based administration, configuration, provisioning, and reporting o Loyalty Program Award Lookup Usage Limits: The Reservations Management is subject to usage limits based on: a maximum number of Physical Locations as defined in Your order. Oracle will provision a Services Environment for this Oracle. Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Reservations Management Cloud Service The Service Level Targets do not apply to the non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting ecommerce Integration Per Revenue Center Part #: B81496 Users of the ecommerce Integration are authorized to access the following modules and features: Full order integration with POS platforms Transaction Services for use only with the ecommerce Integration Usage Limits: The ecommerce Integration is subject to usage limits based on: a maximum number of Revenue Centers defined in Your order. s_v Page 32

33 Oracle will provision a Services Environment for this Oracle. Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: ecommerce Integration 24 hours 2 hours 99.5% The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Online Ordering Per Revenue Center Part #: B81497 Users of the Online Ordering are authorized to access the following modules and features: An online ordering framework that includes a web ordering template. Usage Limits: The Online Ordering is subject to usage limits based on: a maximum number of Revenue Centers defined in Your order. Oracle will provision a Services Environment for this Oracle. One brand is configured per ordered. Custom template skins are not included (requires a separate purchase of professional services), Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: s_v Page 33

34 Online Ordering Cloud Service 24 hours 2 hours 99.5% The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Website Per Revenue Center Part #: B81498 Users of the Website are authorized to access the following modules and features: Tableside engagement feature for ipad-based restaurant menus with ordering and payment capabilities including: o A canvas image with two levels of category navigation o Up to six primary categories may be programmed with up to 5 secondary categories for each primary o Product icons available in the asset library Usage Limits: The Website is subject to usage limits based on: a maximum number of Revenue Centers defined in Your order. Oracle will provision a Services Environment for this Oracle. Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Website 24 hours 2 hours 99.5% The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations s_v Page 34

35 Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Online Ordering and Website Per Revenue Center Part #: B81499 Users of the Online Ordering and Website are authorized to access the following modules and features: Online Ordering Website Usage Limits: The Online Ordering and Website is subject to usage limits based on: a maximum number of Revenue Centers defined in Your order. Oracle will provision a Services Environment for this Oracle. Service Level Targets: For purposes of Disaster Recovery and System Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets: Online Ordering and Website 24 hours 2 hours 99.5% The Service Level Targets do not apply to non production usage. The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations Your order for this Oracle is subject to Auto Renewal under the terms of the Agreement. Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting s_v Page 35

36 ORACLE HOSPITALITY GENERAL CLOUD SERVICES SERVICE DESCRIPTIONS VPN Services Cloud VPN Per VPN Connection Part #: B81501 Under this, Oracle provides one LAN-to-LAN IPSEC based software VPN connection designed for the encrypted transmission of data between the Oracle firewalls and the firewall at Your facilities. You must separately purchase Oracle Cloud Professional Services to set up and configure this Oracle prior to use. Usage Limits: The Cloud VPN is subject to usage limits based upon: a maximum number of VPN Connections as defined in Your order. Service Level Targets: The has the following Service Level Targets: Cloud VPN Cloud Service 99.5% Your order for this Oracle is subject to the Cloud and Oracle Retail Cloud Hosting Note: The Service Descriptions for Oracle Retail s and Cloud Services have been moved to separate documents found at s_v Page 36