LAPTOP RECIPIENTS EARMYU LAPTOP TRAINING. MODULE 1: YOUR LAPTOP Take Inventory of Your System Set Up Your System Laptop Maintenance

Transcription

1 PP RP D 1: YR PP ake nventory of Your ystem et p Your ystem aptop aintenance D 2: R et p nternet ccess Find a ocal Phone umber ccess utside Phone ines onnect to the nternet D 3: G Designating a Preferred mail et p utlook xpress for Windows XP ending and Receiving mail end/receive mail through Your Gormyd Homepage RY PP RG D 4: H PPR eeking ssistance and echnical upport

2 D 1: YR PP V R Y Y K VRY F YR Y s an ermy echnology Package enrollee, your rmy-issued laptop will be ordered for you on the day that you are enrolled in the program by your ounselor. You will receive your laptop at the mailing address listed in your Gormyd account within 14 days of your program enrollment. ne of the first things you should do after receiving your technology package is refer to your user manuals to inventory the items shipped with the package. Back to op 2

3 D 1: YR PP V R Y Y FWR PG 1 F 2 Your laptop comes loaded with: icrosoft ffice 2000 tandard nternet ervice Provider (P) software provided by Fiberlink ultimedia tools (such as Quickime and Flash) icrosoft utlook xpress hese tools are included to help you effectively learn online. his software has been preloaded on your computer to enable you to connect to the nternet, access the Gormyd portal, launch , and access your courses. You do not receive a stand-alone copy of the software. Back to op 3

4 D 1: YR PP V R Y Y Back to op FWR PG 2 F 2 ome ermy courses may require software packages that are considered to be nonstandard on the ermy laptop. n these cases, oldier-students are required to purchase the necessary software at their own expense and are eligible to receive special student prices. Review the individual course descriptions in the term schedule to determine which courses require additional software to be purchased. XP: BP 110-omputer sage and pplications his course presents an introduction to business and personal computer operations and usage. t includes a study of software applications for analyzing and solving business problems including word processing, spreadsheet, database, and presentation graphics. icrosoft ffice Pro 2003 (including ccess) is required. tudents will be expected to provide upgraded software versions at their own expense. 4

5 D 1: YR PP P YR Y P Y Back to op t is important to become familiar with all components of your technology package. he primary resources for identifying these components are located in your user manuals. You should review these manuals to familiarize yourself with the different functions and features of your technology package. You may also refer to the pictorial guides that shipped with your technology package. When you are ready to set up your technology package, refer to the user manuals for instructions. etting up your laptop should include the following steps: nstall the laptop battery. onnect the / power adapter. onnect the telephone line. urn on the computer and set up the operating system. onfirm that the date and time are correctly set. 5

6 D 1: YR PP & P P R Back to op PP D PPR PG 1 F 2 aptop Do's: Do defragment your system once a week, at a minimum. View Windows Help for assistance with this process. Do keep your system free from dust and dirt particles. Do take care of your system. heft, damage, and abuse are not covered under the warranty. onsider obtaining insurance coverage for your laptop. Do keep your virus protection up to date. 6

7 D 1: YR PP & P P R Back to op PP D PPR PG 2 F 2 aptop Don'ts: Don't drop the system. f you drop the system and the D screen breaks, you will have to pay for repairs. either the rmy, nor the prime contractor, nor the vendor will provide repairs for abused or broken D screens. You will have to pay for these repairs yourself. hey are not covered by the warranty. Don't spill any liquid, such as coffee, soda, or water on the keyboard. his is not covered by the warranty. f spillage occurs, you will have to pay for the repairs. Don't overload your system with miscellaneous games, pictures, programs, and music. hey consume too much memory space on your hard drive and may degrade system performance. 7

8 P R Back to op D 2: R P R ermy uses Fiberlink to provide nternet access. Fiberlink is an nternet ervice Provider (P) that can provide you with nternet connectivity virtually anywhere you go without incurring long distance charges. However, ermy does not pay for local telephone service or any per-minute local service charges that may apply in some overseas locations. oldier-students are responsible for these costs. For the procedures in these tutorials, you need the username, password, and address you received when you were enrolled in the ermy program or registered as a prospective oldierstudent. Have them in front of you as you perform these tasks. f you need assistance with your username, password, or address, please contact the ermy Helpdesk. o properly set up Fiberlink, you must work through all the topics listed under How to et p Your nternet ccess" before connecting to the nternet. 8

9 D 2: R P P R tep 1: elect the "ermy sage" icon on your computer's desktop. P R Back to op tep 1 9

10 D 2: R P R P P R (D) tep 2: he ermy sage/welcome to Fiberlink Global Remote screen appears. ype the ermy username and password that you received upon enrollment in the program in the appropriate fields. Keep your username and password in front of you as you perform these steps. tep 3: elect the "ave sername and Password" checkbox, if desired. tep 2 Back to op tep 3 10

11 D 2: R F D FD PH BR You will need to choose a local phone number to call in order to connect to the nternet. You will also need to choose a new phone number any time you want to log in from a different location. he Fiberlink phone book has many numbers in it; however, if you can't find a local number for your city, please contact the ermy Helpdesk. B R Back to op 11

12 D 2: R F D P FD PH tep 1: o find a local phone number, select the View/hange button on the Fiberlink Global Remote Dialer screen. B R Back to op tep 1 12

13 D 2: R F D P FD PH (D) tep 2: he Phone Book screen appears. elect the By ountry, tate, ity radio button to search using these criteria. sing the drop-down menus, identify the ountry, tate, and ity of your current location. tep 3: ne or more phone numbers will appear below the "elect umbers to dd" section of the phone book. Highlight the phone number you wish to use. tep 4: elect the K button. tep 2 tep 4 B R Back to op tep 3 13

14 D 2: R F D P FD PH BR (D) tep 5: onfirm that the phone number you chose appears in the "Dial" field. B R Back to op tep 5 14

15 D 2: R D Back to op D PH Fiberlink can provide you with nternet connectivity virtually anywhere you go. However, if you live on a military installation, you may have to dial a special number to get an "outside" line. f this is the case, you can use the Fiberlink Dialing Rules to include the number in your dialing sequence. n addition, if you have call waiting on your phone, you will need to disable it. f you do not and a call comes in while you are online, you could lose your connection. You can use the Fiberlink Dialing Rules to disable call waiting. 15

16 D 2: R P D PH tep 1: n the Fiberlink Global Remote Dialer screen, select the elephone icon in the upper left of the screen to edit your phone number. tep 1 D Back to op 16

17 D 2: R D Back to op P D PH (D) tep 2: nder the General area, type the appropriate phone number in the o access an outside line dial field. tep 3: o disable call waiting, click the drop-down arrow next to the text o disable call waiting dial and then choose the correct disabling code for your phone number from the drop-down menu. f you do not know the correct code, contact your local phone company. tep 2 tep 3 17

18 D 2: R D P D PH (D) tep 4: nder the "Dialing From ocation" area, confirm that the "ocation same as selected number" box is checked to avoid long distance charges. tep 5: elect the K button. tep 4 Back to op tep 5 18

19 D 2: R P D PH (D) tep 6: he Fiberlink Global Remote Dialer screen reappears. onfirm that the phone number is configured correctly. D Back to op tep 6 19

20 D 2: R H R ermy uses Fiberlink to provide nternet access. nce you have configured Fiberlink to dial a local number, you are ready to connect to the nternet. fter Fiberlink has loaded, it will disappear from your main screen and appear on the righthand side of your taskbar at the bottom of your screen. You may now open your nternet browser, nternet xplorer. R Back to op ermy does not pay for telephone service or any per-minute local service charge that may apply in some overseas locations. oldier-students are responsible for these costs. 20

21 D 2: R P H R tep 1: elect the ermy sage icon on your desktop. R Back to op tep 1 21

22 D 2: R P H R (D) tep 2: he Fiberlink Global Remote Dialer screen appears. onfirm that the phone number is configured correctly, then select the onnect button to connect to the nternet. R Back to op tep 2 22

23 D 2: R P H R (D) tep 3: nce Fiberlink has loaded, it will disappear from your main screen and appear on the right-hand side of your taskbar at the bottom of your screen. tep 4: elect the nternet xplorer icon on your desktop. f the Gormyd website does not appear on the screen, type into the browser address field and press the R key. R Back to op tep 4 tep 3 23

24 D 3: G DGG PRFRRD G Back to op You are asked to designate a preferred address for communications regarding admissions, course enrollment, and book shipments. t is critical that you check your preferred frequently in order to review communications from your college or university and ermy. When logging into the portal for the first time, you will be prompted to select your preferred address. You can also update or modify your address at any time by selecting the y Profile link in the left hand menu of your Gormyd Homepage and then selecting the ccount nformation link. 24

25 D 3: G P K XPR FR WDW XP G Back to op utlook xpress is the program you will use to receive, read, and send from your computer, if you selected your ermy address as your preferred account. f you selected your K address as your preferred account, you do not need to set up utlook xpress. You are also able to check your through the ermy homepage. o learn how to do this, view the portion of this training called, "end/receive mail through your Gormyd Homepage. Before you set up utlook xpress for Windows XP, you should set up your nternet access through Fiberlink. For more detailed information on how to do this, review the tutorial called "et p Your nternet ccess. fter you have set up utlook xpress, see the tutorial "end/receive mail through utlook xpress" for details about using the program. 25

26 D 3: G G P FGR K XPR FR WDW XP tep 1: elect the hortcut to -mail" icon on your laptop s desktop. tep 1 Back to op 26

27 D 3: G P FGR K XPR FR WDW XP (D) G tep 2: t the utlook xpress screen, select the "ools" link located toward the top of your screen. tep 2 tep 3: t the ools pop-up window, select the "ccounts" link. tep 3 Back to op 27

28 D 3: G P FGR K XPR FR WDW XP (D) G tep 4: t the nternet ccounts screen, select the "dd" link. tep 5: elect the "ail" link in the pop-up window. tep 4 tep 5 Back to op 28

29 D 3: G P FGR K XPR FR WDW XP (D) G tep 6: t the nternet onnection Wizard screen, titled "Your ame," enter your name as it will appear in the "From" field of outgoing messages. You must use your given name, as recognized by ermy and your home institution. tep 7: When you have finished typing your name, select the "ext" button. tep 6 tep 7 Back to op 29

30 D 3: G P FGR K XPR FR WDW XP (D) G tep 8: n the "mail ddress" field, enter your ermy address. tep 9: elect "ext" when you are finished. tep 8 tep 9 Back to op 30

31 D 3: G P FGR K XPR FR WDW XP (D) G tep 10: Your incoming mail comes through a PP3 server, so leave the first drop-down field at the default. n the "ncoming ail erver" field, enter "mail.earmyu.com." n the "utgoing ail erver" field, enter "mail.earmyu.com." tep 11: elect the "ext" button when you are finished. tep 10 tep 11 Back to op 31

32 D 3: G P FGR K XPR FR WDW XP (D) G tep 12: Your account name is the same as your Gormyd username. nter your username and then enter your ermy password. utlook xpress will remember your password by default unless you uncheck "Remember Password." elect the "ext" button when you have finished. : he username and password must be in all lower case letters with no spaces. tep 13: elect the "ext" button when you have finished. tep 12 tep 13 Back to op 32

33 D 3: G P FGR K XPR FR WDW XP (D) G tep 14: elect the "Finish" button. tep 14 tep 11: elect the "lose" button to return to utlook xpress. ee the tutorial "end/receive mail through utlook xpress" for details about using the program. Back to op tep 15 33

34 D 3: G D/RV HRGH K XPR G utlook xpress is the program you will use to receive, read, and send from your computer, if you selected your ermy address as your preferred account. oldier-students may access their ermy account either through utlook xpress or through the Gormyd Homepage. o learn how to do this, view the portion of this training called, "end/receive mail through Your Gormyd Homepage." Back to op 34

35 D 3: G P D/RV HRGH K XPR G tep 1: og on to the nternet through Fiberlink. tep 2: elect the hortcut to " icon on your desktop or select "tart," select "Programs," and select "utlook xpress" to start the program. ote: You must set up utlook xpress before you can send/receive . Refer to the "et up utlook xpress" tutorials. tep 2 tep 1 Back to op 35

36 D 3: G P D/RV HRGH K XPR (D) G tep 3: When utlook xpress opens, select your nbox to see if you have new mail. tep 3 Back to op 36

37 D 3: G P D/RV HRGH K XPR (D) G tep 4: o view a message in the Preview pane, select the message in the message list. o view the message in a separate window, double-click the message. tep 5: You can select the "end/receive" button to update and download new mail that may not yet be in your nbox. se this same method to send mail you have written before you sign off of utlook xpress. tep 4 tep 5 Back to op 37

38 D 3: G P D/RV HRGH K XPR (D) G tep 6:o send an message, select the reate ail" button. tep 7: nter the address to which your will be sent in the "o:" box. nter a subject and move the cursor down into the text area to type your . tep 8: elect "end" when you are finished. tep 8 tep 7 tep 6 Back to op 38

39 D 3: G D/RV HRGH YR GRYD HPG G f your preferred is your ermy address, it is critical that you check your frequently in order to review communications from your college or university and ermy. You can check your through your Gormyd Homepage from any location that has nternet access Back to op 39

40 D 3: G P D/RV HRGH K XPR G tep 1: og in to the Gormyd portal. From your Welcome Back screen, select the "heck mail" button at the top of the screen. tep 1 tep 2 : he Webmail Welcome screen opens. elect "ailboxes" to see if you have new mail. tep 2 Back to op 40

41 D 3: G P D/RV HRGH K XPR (D) G tep 3: he ailbox screen opens. f there is a message in your nbox, select the "nbox" link to access the new mail. tep 3 tep 4: o read the message, select the "unread" link or the sender's name under the "From" heading. tep 4 Back to op 41

42 D 3: G P D/RV HRGH K XPR (D) G tep 5: o close out of the open message, click "Back to nbox." tep 6: o send an message, select the "ompose" link, which is available on every screen, including the nbox screen. tep 5 tep 6 Back to op 42

43 D 3: G P D/RV HRGH K XPR (D) G tep 7: message window opens. ype the address to which your will be sent in the "o:" field. nter a subject and type your message in the text area, then select "end." When your message is successfully sent, you will be returned to the Webmail Welcome screen. tep 8: elect the "og ut" button to return to your ermy Welcome Back screen. tep 6 tep 7 Back to op 43

44 D 4: H PPR H P P R Back to op KG D H PPR he Gormyd Helpdesk serves as the primary point of entry into the Gormyd tudent upport ervices system for any Gormyd related question or issue that you may have. f your issue cannot be resolved immediately by a helpdesk agent, it will be escalated to a subject matter expert. For your convenience, the helpdesk is available 24/7 and can be reached by creating a case in the portal or by calling (from locations). oll-free numbers for locations are also available in the Gormyd portal. o find a toll-free international helpdesk number, select the "Helpdesk" link at the top of your Welcome Back screen and click on the "View Helpdesk umbers" link on the Helpdesk screen. 44