Eeeezy RPL Assessor s Kit. A Starter Kit for BSB40201 Certificate IV in Business Administration

Transcription

1 Eeeezy RPL Assessor s Kit A Starter Kit for BSB40201 Certificate IV in Business Administration

2 Eeeezy RPL Tool Kit BSB40201 State of Queensland (Department of Employment and Training) 2004 This work is copyright to the Department of Employment and Training (Queensland), but permission is given to trainers and teachers to make copies by photocopying or other duplicating processes for use within their own training organisation or in a workplace where the training is being conducted. This permission does not extend to the making of copies for use outside the immediate training environment for which they are intended, nor to the making of copies for hire or resale to third parties. Requests and enquiries should be directed in writing to: The Manager Recognition of Prior Learning LMB 527 GPO Brisbane QLD Australia [email protected] Phone: (07) This work has been produced with the assistance of funding provided by the Queensland Government through the Department of Employment and Training. The views expressed in this version of the work do not necessarily represent the views of the Department of Employment and Training (Queensland). The Department of Employment and Training (Queensland) does not give any warranty nor accept any liability in relation to the contents of this work. Acknowledgments Mavis Host Jenny Conder Cynthia Harris Pauline Crabtree Daina Blums Sandy Classen Gayle Robson Peter Cox Logan Institute of TAFE Acknowledgments The contributions made by staff from the above Institutes of TAFE and local employers are gratefully acknowledged.

3 Eeeezy RPL Kit Tool BSB40201 Table of Contents Table of Contents...1 Part A- Introduction...3 Part B- How to use these tools...4 Part C- RPL Tools...6 Unit Code Unit Title Pages BSBADM401A Produce complex texts from shorthand notes 13 BSBADM402A Produce complex business documents 24 BSBADM403A Develop and use complex databases 36 BSBADM404A Develop and use complex spreadsheets 53 BSBADM405A Organise meetings 70 BSBADM406A Organise business travel 81 BSBADM407A Administer projects 91 BSBADM408A Prepare financial reports 104 Part D Advice for clients 10 Part E Assessment record 10 Other Competencies relating to BSB40201 for which RPL Tools have been developed are listed below and can be found in the Eeeezy RPL Kit for BSB40101 Certificate IV in Business. Assessor s Kit for BSB40101 Certificate IV in Business Unit Code Unit Title BSBCMN403A Implement effective workplace relationships BSBCMN405A Analyse and present research information BSBCMN408A Prepare financial reports BSBCMN410A Coordinate implementation of customer service strategies BSBCMN411A Monitor a safe workplace BSBCMN412A Promote innovation and change BSBCMN413A Implement and monitor environmental policies BSBMKG402A Analyse customer behaviour for specific markets BSBMKG403A Analyse market data BSBSBM401A Establish business and legal requirements BSBFLM403B Manage effective working relationship See Competencies in Assessor s Kit 2 for BSB40101 over page. State of Queensland (Department of Employment and Training) of 123

4 Assessor s Tool Kit 2 BSB40101 Certificate IV in Business Eeeezy RPL Kit Tool BSB40201 Unit Code Unit Title BSBCMN402A Develop work priorities BSBCMN404A Develop teams and individuals BSBCMN406A Maintain business technology BSBCMN407A Coordinate business resources BSBCMN409A Promote products and services BSBCMN414A Undertake marketing activities BSBCMN415A Manager first aid policy BSBCMN416A Identify risk and apply risk management processes BSBCMN417A Coordinate customer service activities BSBCMN418A Address customer needs BSBCMN419A Manage projects BSBCMN420A Write complex documents BSBSBM402A Undertake financial planning State of Queensland (Department of Employment and Training) of 123

5 Eeeezy RPL Kit Tool BSB40201 Part A- Introduction The Department of Employment and Training has developed this kit in conjunction with trainers and assessors in Business across Queensland. It is based on the approach suggested in the paper Been There, Done That, commissioned by the Department of Employment and Training, around giving assessors guidance on ways to make RPL more accessible to Queenslanders. This document has been designed as a resource for assessors for the qualification and is designed to provide a starting point, covering a selected number of competencies in this qualification and allied fields. It is a live resource. It is anticipated that, by sharing ideas and resources with other field assessors, this resource can be improved upon to become a more complete reference over time. The tools in this document have been developed for assessors to assist them to streamline the RPL assessment process. The tools place emphasis on the use of on-site questioning and observation to assist the assessor to develop a picture of skills and knowledge of the candidate that can be compared with industry standards, and to enable a determination of whether the candidate has achieved the required outcomes. The tools are specifically designed for those who are competent on the job but who may not have collected large numbers of documents and written testimonials during their career. The candidate guide material reflects this client group and offers simple information and supportive advice to inform candidates and supplement the assessment process. Each candidate s experience and relevant skills and knowledge will to some extent be unique. It is therefore very unlikely that a set of standardised questions and answers will give the assessor enough information to determine and skill gaps. A more flexible approach to questioning is called for. This allows the assessor to use his or her professional judgement to pursue a professional conversation in ways that maximise the candidates opportunities to demonstrate. Assess with rigour The key technique to successfully using these tools is open questioning. Each tool gives guidance as to the type of question that could be asked and triggers for the response that will give information for determining. Open questions are those that do not have simple yes/no responses but rather encourage candidates to elaborate on their own experiences. This will provide examples of skill demonstrated and the knowledge the candidate brings to that application. State of Queensland (Department of Employment and Training) of 123

6 Eeeezy RPL Kit Tool BSB40201 By collecting this information through conversation with the candidate, assessors are afforded the opportunity to immediately probe further if additional information is needed. Assessors may also target the assessment to those aspects that present the greatest risk in the industry. Each assessment event will be unique, however each must contain evidence of the standard the candidate is operating at to be useful in awarding or identifying gaps for training. Assessing through observation and questioning, particularly on the job, will speed up and streamline the RPL assessment process. However, for this to be a truly effective tool for recognising formal competencies, the following MUST be fulfilled: Record assessment comprehensively Keep careful records of the aspects of conversations, skills demonstration or documentation you have viewed that support the claim of prior learning. Remember your record is the document that can make sense of the assessment and why you made a particular judgment. Keeping detailed notes about the candidate s response are vital, as is your rationale for how you interpreted the evidence to arrive at your judgement. Authenticate what you find It is critical that the information gleaned from the interview and observation be confirmed with those who can vouch for the candidate s skill over time. Supervisors would generally perform this role. Authentication may also be done through conversation but it cannot be stressed enough: careful note taking is essential to your record. The following tools are provided for your guidance. They do not replace the need for you to use your professional judgement all times at and to record your judgement fully and faithfully. Part B- How to use these tools Providers should ensure that learners contemplating RPL are given information and advice about the nature of the RPL process, the kinds of evidence that can be used and the ways in which it may be presented, and what is considered sufficient and valid evidence. Candidates and providers should also discuss: The candidate s career direction and how RPL will assist in furthering this goal The most appropriate collection of units for the candidate to attempt RPL. Assessors will need to have a good understanding of the competencies and qualifications that are appropriate to the candidate s goals. The candidate guide materials can be used to support this. State of Queensland (Department of Employment and Training) of 123

7 Eeeezy RPL Kit Tool BSB40201 Assessing a single unit of competency is rarely cost or time effective. Where units are from a related area, assessors should assess all of the units at the same time wherever possible, taking advantage of commonality in content where they occur. This will save the candidate and assessor valuable time. Each competency has been examined for key issues and/or key risks to help to focus the RPL assessment. A series of questions has been devised for each competency to ensure the professional conversation covers key areas. Key points have not been provided to give the assessor an idea as to the answers which the candidate could provide. It may be necessary for the assessor to prompt the candidate to ensure that each question is answered to the depth required. Remember, as each candidate will have unique experiences to discuss with the assessor.. Suggestions for supplementary or indirect evidence have been provided for most units. Assessors will need to determine the necessity of these from the assessment context. Where a document is essential to assessment and must be viewed, these will be marked essential. Suggestions of ways to authenticate are provided but may be expanded at the discretion of the assessor. Record keeping. Each unit comes with a recording sheet. Assessors may use other recording devices or adaptations provided these also keep a complete record of assessment and justification of judgement. Candidate responses, observations of skills demonstration and documents presented as evidence must be noted in enough detail so that anyone external to the process (eg a fellow assessor, auditor, lawyer etc) can read the record and retrace your judgement. The assessment record is a legal document and must be signed, dated and stored according to requirements of the State Training Authority and the AQTF Standards for Registered Training Organisations. Continuous improvement. Assessors are encouraged to share ideas about how to improve on the tools provided in this document. Contact the Department of Employment and Training on or [email protected]. (Assessors from TAFE Qld can contact the SPIG or the Centre for Innovation and Development on ) Remember, the best assessment comes from continual reflection, development and refinement of techniques from those best placed to assess in this field that means YOU! State of Queensland (Department of Employment and Training) of 123

8 Eeeezy RPL Kit Tool BSB40201 Part C- RPL Tools Competencies included in this kit Unit Code Unit Title Pages BSBADM401A Produce complex texts from shorthand notes 13 BSBADM402A Produce complex business documents 24 BSBADM403A Develop and use complex databases 36 BSBADM404A Develop and use complex spreadsheets 53 BSBADM405A Organise meetings 70 BSBADM406A Organise business travel 81 BSBADM407A Administer projects 91 BSBADM408A Prepare financial reports 104 When assessing candidates the following must be considered: Critical aspects of BSB01 Business Services Training Package Careful attention must be paid to the language, literacy and numeracy requirements of the unit of competency, the knowledge and skills requirements as well as the Key Competencies as expressed in the unit. Critical aspects of the Qualification BSB40201 Certificate IV in Business Administration At Certificate IV level assessment needs to be mindful of the key issues of the Australian Qualification Framework (AQF). At Level IV the candidate would normally be expected to be performing with increased independence and decision-making. Competence needs to encompass a demonstration of relevant theoretical knowledge and application of known solutions to predictable problems using discretion and judgement. Dimensions, and application of For each unit of, the assessor needs to gain information about: task skill performing the skill to the industry benchmark task management - balancing the different tasks of the job contingency responding to problems and changes in routine job role performing according to the job/enterprise expectations. State of Queensland (Department of Employment and Training) of 123

9 Eeeezy RPL Kit Tool BSB40201 Transferability of skill will also need to be taken into account by the assessor when considering the wide range of work contexts applicable for assessment. Conducting RPL - emphasis on observation, questioning and supplementary evidence On-site assessment will add richness and opportunities for confirmation. This gives the candidate the opportunity to walk through the job and provides visual triggers for explanations and demonstrations. It will also provide opportunities to view records, job sheets and work diaries and to authenticate and verify stated skills with supervisors. Suggested starting points and direction are offered below. Using open ended questioning allows the candidate to express a depth of knowledge to the assessor and demonstrate the application of their skills. Assessment will need to be contextualised around the individual s workplace. For skilled candidates who do not have a current workplace, the assessor should consider opportunities to access actual or simulated workplaces for demonstration. State of Queensland (Department of Employment and Training) of 123

10 Eeeezy RPL Kit Tool BSB40201 Part D: Advice for candidates If candidates telephone prior to their RPL interview, information can be sent to them to streamline the RPL process. An example of candidate information relevant to BSB40201 is provided in Appendix A of this Kit. Part E- Assessment record These records need to be completed in addition to the RPL Tools. Candidate details: Name Student number Contact number Organisation (current) Organisation/s (previous last 5 years only) Name, position and contact number of key contact (e.g. supervisor) Other contacts Career goal Qualification selected RPL process Date started Date completed Results (units of competency recognised) Gaps (units required for qualification) State of Queensland (Department of Employment and Training) of 123

11 Eeeezy RPL Kit Tool BSB40201 Candidate tracking (Complete as assessment progresses.) Date Service (initial contact, interview, work visit, feedback, etc.) Comments Follow-up State of Queensland (Department of Employment and Training) of 123

12 Eeeezy RPL Kit Tool BSB40201 RPL TOOLS State of Queensland (Department of Employment and Training) of 123

13 Eeeezy RPL Kit Tool BSBADM401A BSB RPL TOOL BSBADM401A Produce complex texts from shorthand notes This unit covers taking accurate shorthand notes at 80 words per minute (or more) in accordance with the current Australian standard for shorthand speed, from a variety of sources, including dictation and multiple speakers; producing complex text from these notes; and could involve inserting information or objects into the text as directed by the dictated source. Key issues/expectations Understanding of relevant legislation from all levels of government that affects business operation (e.g. OH&S, anti-discrimination, industrial relations) Accurate transcription of dictation from shorthand notes taken at 80 words per minute Final text meets identified purpose and requirements of the author Candidate must be able to provide specific workplace examples of producing complex texts from shorthand notes Key risk areas A key risk area would be inability to transcribe notes at a minimum of 80 wpm to meet the designated timelines. Connections with other units Unit of competency BSBADM401A Produce complex texts from shorthand notes Direct credit granted BSATEC402A/B Take dictation to produce complex texts If any of the units in this column have been completed, a Cross Credit should be granted in lieu of RPL. Significantly addresses Not applicable Co-assess with the following units Comments State of Queensland (Department of Employment & Training) 2005

14 Eeeezy RPL Kit Tool BSBADM401A BSB Candidate Assessment Use the following to assess the candidate in this unit: work experience and training questioning observation supplementary evidence documents to be provided or sighted checking authenticity third party report Work experience and training BSBADM401A Produce complex text from shorthand notes Work experience (last 5 years) relevant to producing complex texts from shorthand notes Organisation Position held Duties Dates Training (other study, workshops, in house training) relevant to producing complex texts from shorthand notes Type of training Date completed Note: Evidence of training (e.g. Statement of Attendance/Attainment) should be provided by candidate and verified by assessor or Justice of the Peace. State of Queensland (Department of Employment & Training) 2005

15 Eeeezy RPL Kit Tool BSBADM401A BSB Questioning BSBADM401A Produce complex text from shorthand notes candidate is able to Question Key points to look for Details of candidate s response demonstrate Key area 1: Take dictation (Element 1: Take dictation using shorthand) Identify the legislation, which is relevant to your job and the impact on work environment. (PCs 1.1,1.2, KC 1 and underpinning knowledge) Legislation could include: OHS anti-discrimination equal opportunity industrial relations Impact could include: OHS ergonomics for computer use anti-discrimination workplace relations State of Queensland (Department of Employment & Training) of 123

16 Eeeezy RPL Kit Tool BSBADM401A BSB candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe the requirements relating to storage of documents and the purpose and requirements of text. (PCs 1.1, 1.2 and KCs 1, 4) Storage may include; electronic manual/other Purpose of text may include: formal/informal correspondence memos report agendas/minutes newsletters/flyers/brochures technical manuals/documents Requirements may include: verbatim record of dictation verbatim record of meeting verbatim motions plus meeting summary, i.e. minutes Describe how you record shorthand notes from a dictation source at a minimum of 80 words per minute. Note this speed should have been recorded in the past six months. (PC 1.2 and KC 2) Dictation source may include: telephone in person tape recorder teleconference/videoconference Speed and accuracy may include: use of shorthand symbols Standards Australia Shorthand Speed AS State of Queensland (Department of Employment & Training) of 123

17 Eeeezy RPL Kit Tool BSBADM401A BSB candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe how you clarify the meaning and spelling of names and technical terms and selfcheck for accuracy. (PC 1.4 and KCs 3, 4, 5) Clarification may include: names, addresses and specific spelling with information on files Self-checking may include: reading over shorthand notes for meaning checking correlation between source and notes inserting punctuation/paragraphs Key area 2: Produce, edit and revise complex texts (Elements 2 and 3 Produce complex texts and Edit and revise texts) How do you ensure your transcription of complex texts is produced to the required degree of accuracy? (PC 2.1 and KC 1) Accurate production may include: correct spelling and grammar intended meaning correct use of technical vocabulary State of Queensland (Department of Employment & Training) of 123

18 Eeeezy RPL Kit Tool BSBADM401A BSB candidate is able to demonstrate Question Key points to look for Details of candidate s response How do you ensure that text contains correct information, objects and formatting and is produced within designated timelines? (PCs 2.2, 2.3 and KCs 3, 6, 7) Correct information may include: technical language industry specific language inserted information from a variety of sources Designated timelines may include: Standards Australia Shorthand Speed AS timeline agreed with supervisor organisation timelines, e.g. minutes of meeting Describe how you edit and revise text for accuracy and organisational and task requirements. (PCs 3.1, 3.2 and KCs 6, 7) Editing and revision may include: spelling/grammar/meaning/correct insertions Organisational requirements may include: organisational format number of copies author s instructions State of Queensland (Department of Employment & Training) of 123

19 Eeeezy RPL Kit Tool BSBADM401A BSB Workplace observation BSBADM401A Produce complex texts from shorthand notes Note: At this level it may not be possible to observe all key areas. However, sufficient evidence should be obtained to successfully assess the candidate. Observation checklist BSBADM401A Produce complex texts from shorthand notes candidate is able to Task demonstrate Key area 1: Take dictation (Element 1: Take dictation using shorthand) Demonstration of dictation using shorthand according to Standards Australia Shorthand Speed AS (this should be recorded in the past six months) use of shorthand symbols use of dictation machine (PCs 1.1, 1.2, 1.3, 1.4,1.5 and KCs 1, 2, 3, 4) Comment Key area 2: Produce, edit and revise complex texts (Elements 2 and 3 Produce complex texts and Edit and revise texts) Demonstration of a range of complex text production used in: correspondence memos/reports agendas/minutes newsletters/flyers brochures technical manuals (PC s 2.1, 2.2, 2.3, 3.1, 3.2 and KC s 6, 7) State of Queensland (Department of Employment & Training) of 123

20 Eeeezy RPL Kit Tool BSBADM401A BSB Supplementary evidence BSBADM401A Produce complex texts from shorthand notes Note: Evidence list may need to be modified after questioning candidate and obtaining a clearer concept of their work environment. Supplementary evidence BSBADM401A Produce complex texts from shorthand notes candidate is able to Document demonstrate Key area 1: Take dictation (Element 1: Take dictation using shorthand) Shorthand notes at a minimum of 80 wpm according to: Standards Australia Shorthand Speed AS supervisor instructions organisational policies and procedures (PCs 1.1, 1.2, 1.3, 1.4, 1.5 and KCs 1, 2, 3, 4) Comment Other (specify) Key area 2: Produce, edit and revise complex texts (Elements 2 and 3 Produce complex texts and Edit and revise texts) Transcribing and self checking accurately (PCs 2.1, 2.2, 2.3, 3.1 and KC 6) Formatting, printing, naming and storing (PC 3.2 and KC 7) Use of relevant software Other (specify) State of Queensland (Department of Employment & Training) of 123

21 Eeeezy RPL Kit Tool BSBADM401A BSB Checking for authenticity BSBADM401A Produce complex texts from shorthand notes The following statement can be used as a third party check with the candidate s current or previous supervisor (last 2 years). Third party evidence BSBADM401A candidate s is confirmed Key area 1: Take dictation (Element 1: Take dictation using shorthand) Produce complex texts from shorthand notes Candidate: understands organisational and task requirements and clarifies the purpose and requirements of the text takes notes at 80 words per minute clarifies meanings, spelling and technical terms checks notes for accuracy. Key area 2: Produce, edit and revise complex texts (Elements 2 and 3 Produce complex texts and Edit and revise texts) Candidate: transcribes complex texts to required accuracy and within designated timelines self checks for accuracy revises, formats, prints, names and stores in accordance with organisational and task requirements Name of person confirming candidate s Relationship to candidate and name of organisation Date of interview Signature (if relevant) State of Queensland (Department of Employment & Training) of 123

22 Eeeezy RPL Kit Tool BSBADM401A BSB Evidence matrix BSBADM401A Assessor to complete: Produce complex texts from shorthand notes Elements and performance criteria Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report Element 1: Take dictation using shorthand Performance criteria Element 2: Produce complex texts Performance criteria Element 3: Edit and revise texts State of Queensland (Department of Employment & Training) of 123

23 Eeeezy RPL Kit Tool BSBADM401A BSB Assessor details BSBADM401A Produce complex texts from shorthand notes Name of assessor Contact number RPL process for this unit Date started Date completed Signature Date Comments State of Queensland (Department of Employment & Training) of 123

24 Eeeezy RPL Kit Tool BSBADM401A BSB RPL TOOL BSBADM402A Produce complex texts business documents Key issues/expectations Understanding of relevant legislation from all levels of government that affects business operation (e.g. OHS, environmental issues, equal opportunity, industrial relations and anti-discrimination) Knowledge and application of complex software functions Candidate must be able to provide specific workplace examples Job role must be sufficiently autonomous to provide opportunities to apply complex software functions Key risk areas Key risk areas could be the use of unsafe work practices; complex technical functions not meeting needs of organisation; insufficient back-up, e.g. testing, manuals, storage processes. Connections with other units Unit of competency BSBADM402A Produce complex business documents Direct credit granted BSATEC401B Produce complex documents If any of the units in this column have been completed, a Cross Credit should be granted in lieu of RPL. Significantly addresses QOS103 Word processing complex functions Co-assess with the following units BSBADM304A Design and develop text documents BSBADM506A Manage business document design and development Consider coassessment if relevant to candidate s knowledge and skills. Comments State of Queensland (Department of Employment & Training) of 123

25 Eeeezy RPL Kit Tool BSBADM401A BSB Questioning BSBADM402A Produce complex business documents candidate is able to demonstrate Key area 1: Use safe work practices (Element 1: Use safe work practices) Question Key points to look for Details of candidate s response Identify the legislation which is relevant to your job and the impact on work environment. (PC 1.1 and 1.2, KC 1 and underpinning knowledge) Demonstrate knowledge of conservation techniques (PC 1.3,) Legislation could include: OHS anti-discrimination equal opportunity industrial relations Impact could include: OHS ergonomics for computer use anti-discrimination workplace relations. Conservation techniques may include: recycling power saving minimising wastage. Key area 2: Analyse requirements and design complex documents (Element 2: Analyse documents requirements; Element 3 Design complex documents) Organisational and task requirements may include: Describe your task and organisational requirements in relation to the requirements and design of complex documents. (PC 2.1, KC 1 and KC 5) templates observing copyright legislation established guidelines and procedures of document production (policy and procedures) content restrictions. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

26 Eeeezy RPL Kit Tool BSBADM401A BSB candidate is able to demonstrate Question Key points to look for Details of candidate s response Identify what complex technical functions of the software can be used in the efficient production of the document? (PC 2.2 and 2.3, KC 1) Describe how you would design a document ensuring that the structure and layout suits the purpose, audience and information requirements of the task. (PC 3.1, KC 4) Describe document design choices that you may use to enhance readability and appearance. (PC 3.2 and KC 2) Technical functions may include: table of contents importing form fields macros display features. Structure and layout may include: page layout headings columns letter and memo conventions graphics/photographs. Design choices may include: simplicity diversity balance topography text flow positioning of graphics and headings. How do you ensure documents are consistent and meet organisational and task requirements? (PC 3.2 and 3.3, KC 5) Consistency of design and layout may include: indentations spacing typeface styles and point size bullet/number page numbering. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

27 Eeeezy RPL Kit Tool BSBADM401A BSB candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe how to use manuals, user documentation and on-line help. (PC 3.4, KC 6) Answer may include: user manuals text books on-line help. Key area 3: Produce complex documents (Element 4: Produce complex documents) Describe the complex operations used to develop documents (PC 4.1, KC 2 and 7) Complex operations may include: multiple sections multiple headers and footers mail merge templates linked/embedded objects forms with fields document protection. Describe how you preview, adjust and print documents in accordance with organisational and task requirements (PC 4.2, KC 1 and KC 7) Printing may include: comments hidden text field codes to fit specific number of pages print merge. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

28 Eeeezy RPL Kit Tool BSBADM401A BSB candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe how a document could be produced within designated timelines and named and stored in accordance with organisation requirements (PC 4.3 and 4.4, KC 1 and KC 3) Naming and storage of documents file/folder names which are easily identifiable in relation to content file/folder names according to organisational procedure storage in folders/sub-folders, on hard/floppy disk drives, CD ROM, tape backup. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

29 Eeeezy RPL Kit Tool Exemplar BSB40201 Observation checklist BSBADM402A Produce complex business documents candidate is able to demonstrate Task Comment Key area 1: Use safe work practices ergonomic adjustment of workstation exercise and rest breaks use of conservation techniques. Key area 2: Analyse requirements and design complex documents Demonstration of how the following can be accessed: policies and procedures for specific task templates Style Guide other (Specify). Demonstration of technical functions that can be used: e.g. table of contents importing macros form fields mail merge. Design a document, ensuring that: the structure and layout suits the purpose audience and information requirements of the task it is consistent and meets organisational and task requirements. Produce a printout of an on-line help activity State of Queensland (Department of Employment & Training) of 123

30 Eeeezy RPL Kit Tool Exemplar BSB40201 Key area 3: Produce complex documents Using complex operations, design and produce a document, within designated timelines including: preview adjustment printing inclusion of file name storage files/folders in accordance with organisational requirements. State of Queensland (Department of Employment & Training) of 123

31 Eeeezy RPL Kit Tool Exemplar BSB40201 Ask the candidate to provide a range of supplementary evidence to further support their RPL assessment from the following: Note: Evidence list may need to be modified after questioning candidate and obtaining a clearer concept of their work environment. Supplementary evidence BSBADM402A candidate is able to demonstrate Produce complex business documents Document Comment Key area 1: Use safe work practices Policy and procedures regarding ergonomics for computer use conservation techniques Other (Specify) Key area 2: Analyse requirements and design complex documents List of document requirements Document design procedures Procedures/manuals used for consistency Other (Specify) Key area 3: Produce complex documents Printout of complex document with formula and field codes List of files names and storage procedures Other (Specify) State of Queensland (Department of Employment & Training) of 123

32 Eeeezy RPL Kit Tool Exemplar BSB40201 Checking for authenticity Third party checking will be crucial for assuring the assessors that the skills and knowledge demonstrated through the questioning and observation can be confirmed to the required level by those who observed the candidate over time. Testimonials/ references including phone interview with current or recent supervisors will need to be gathered/conducted to confirm. The following statement can be used as a third party check: Third party evidence BSBADM402A Produce complex business documents candidate s is confirmed Key area 1: Use safe work practices Candidate: understands ergonomic requirements understands organisational and statutory requirements for computer operations uses conservation techniques. Key area 2: Analyse requirements and design complex documents Candidate: can identify organisational and task requirements prior to document design able to identify complex technical functions of the software can match document requirements with software functions can design complex documents ensuring readability and consistency of design and layout is able to access on-line help, manuals etc. State of Queensland (Department of Employment & Training) of 123

33 Eeeezy RPL Kit Tool Exemplar BSB40201 Key area 3: Produce complex documents Candidate: produce and print a document, within a designated timelines, using style, structure and layout to suit the purpose, audience and information requirements of the task produce documents previewed, adjusted, printed and stored in accordance with organisational requirements. Name of person confirming candidate s Relationship to candidate and name of organisation Date of interview Signature (if relevant) State of Queensland (Department of Employment & Training) of 123

34 Eeeezy RPL Kit Tool Exemplar BSB40201 Evidence matrix BSBADM402A Produce complex business documents Assessor to complete: Elements and performance criteria Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report Element 1: Use safe work practices Performance criteria Element 2: Analyse documents requirements; Performance criteria Element 3: Design complex documents Performance criteria Element 4: Produce complex documents Performance criteria State of Queensland (Department of Employment & Training) of 123

35 Eeeezy RPL Kit Tool Exemplar BSB40201 Assessor details BSBADM402A Produce complex business documents Name of assessor Contact number RPL process for this unit Date started Signature Date completed Date Comments State of Queensland (Department of Employment & Training) of 123

36 RPL TOOL BSBADM403A Develop and use complex databases Eeeezy RPL Kit Tool Exemplar BSB40201 This unit covers the use of database software to complete business tasks and produce useable complex documents. This unit is related to BSBADM305A Create and use databases. Key issues/expectations Understanding of relevant legislation from all levels of government that affects business operation (e.g. OH&S, anti-discrimination, industrial relations) Successful operation of linked databases Knowledge and application of advanced database functions to achieve efficient design of databases Candidate must be able to provide specific workplace examples of developing and using complex databases Job role must be sufficiently autonomous to provide opportunities to develop and use complex databases. Key risk areas Key risk areas could be using unsafe work practices; complex formulae not meeting needs of organisation; insufficient back-up, e.g. testing, manuals, storage processes. Connections with other units Unit of competency BSBADM403A Develop and use complex databases Direct credit granted Significantly addresses NOS313 Database operations BSATEC401B Produce complex documents Co-assess with the following units Comments If development and use of complex databases covered is in BSATEC401B direct credit can be granted If any of the units in this column have been completed, a Cross Credit should be granted in lieu of RPL. Consider coassessment if relevant to candidate s knowledge and skills. State of Queensland (Department of Employment & Training) of 123

37 Eeeezy RPL Kit Tool Exemplar BSB40201 Candidate Assessment Use the following to assess the candidate in this unit: work experience and training questioning observation supplementary evidence documents to be provided or sighted checking authenticity third party report Work experience and training BSBADM403A Develop and use complex databases Work Experience (last 5 years) relevant to developing and using complex databases Organisation Position held Duties Dates Training (other study, workshops, in-house training) relevant to developing and using complex databases Type of training Date completed Note: Evidence of training (e.g. Statement of Attendance/Attainment) should be provided by candidate and verified by assessor or Justice of the Peace. State of Queensland (Department of Employment & Training) of 123

38 Eeeezy RPL Kit Tool Exemplar BSB40201 Questioning BSBADM403A Develop and use complex databases candidate is able to demonstrate (Underpinning knowledge) Question Key points to look for Details of candidate s response Identify the legislation which is relevant to your job and the impact on your work activities. Legislation could include: OH&S Anti-discrimination Equal Opportunity Industrial Relations Impact could include: OH&S ergonomics for computer use Anti-discrimination workplace relations Key area 1: Use safe work practices (Element 1: Use safe work practices) Describe the steps you take to ensure your computer work area is safe and comfortable. (PC 1.1 and KC 7) Discussion could include the following: equipment and furniture: chair, desk, monitor, document holder, keyboard, footrest, anti-glare filter, mouse, cables. workspace: clean, tidy and free from clutter, assessment of lighting, heating and noise conditions. posture State of Queensland (Department of Employment & Training) of 123

39 candidate is able to demonstrate Eeeezy RPL Kit Tool Exemplar BSB40201 Question Key points to look for Details of candidate s response Describe some of the organisational and legal requirements you need to consider when organising and producing your work when using a computer. (PCs 1.2, 1.3, KC 7 and underpinning knowledge) Factors could include: Occupational Health and Safety Legislation organisational policy and procedures in relation to computer usage mix of repetitive and other activities rest periods exercise breaks double sided paper use re-used paper for rough drafts (observing confidentiality requirements) recycling used and shredded paper utilising power-save options for equipment Key area 2: Design and development of databases (Elements 2, 3 and 4: Develop a linked database solution; Develop database record forms and reports and Automate and standardise database operation) Factors could include: task is analysed to ensure design and What are some of the factors your need to take into account when designing a relational database? construction meets organisational requirements with regard to data entry, storage, output, reporting and presentation (PCs 2.1, 2.2, 2.3, 2.4, KCs 1, 2, 3, 4, 6 and 7 and underpinning database is appropriate to organisational purpose knowledge) data type and field attributes are set and common fields are used to create links State of Queensland (Department of Employment & Training) of 123

40 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Many people for a variety of reasons use a database. What factors do you need to take into account when designing an automated database that will meet the needs of all users (PCs 2.5, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 4.1, 4.2, 4.3, KCs 1, 2, 3, 4, 5, 6 and 7 and underpinning knowledge) Factors could include: design of data entry forms and tables meet specified requirements to enable efficient data input and display reports are designed and created to suit specific criteria and formatted in accordance with organisational style and presentation requirements. queries (including conditional operators) and formulae are incorporated to perform specific task automation is used including the creation and use of macros and templates where applicable database is tested Key area 3: Use databases (Element 5: Use databases) Describe the complete process you follow when entering data into a database. (PC 5.1 and KCs 1, 7) Discussion could include the following: method data is entered; this may involve forms, importing, and entry through table. data entered is checked and modified data is amended organisational requirements are followed State of Queensland (Department of Employment & Training) of 123

41 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe the processes you need to follow when importing data into and exporting data from a database. (PC 5.2 and KCs 1, 7) Discussion could include the following: discussion of database compatibility issues host documents are adjusted data is imported/exported in accordance with software and system requirements You may encounter problems when using a database. Discuss how you would use the various resources available to you to solve your problems. (PC 5.3, and KCs 1, 3, 6, 7) Describe the processes you need to follow when printing reports and forms in accordance to organisational and task requirements. (PC 5.4 and KCs 2, 3, 7) Discussion could include the following: use of manuals, online help and user documentation to overcome problems with database design and production. Discussion could include the following: use of previews, the adjustment and printing of records, tables, forms, queries and reports. State of Queensland (Department of Employment & Training) of 123

42 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Databases store vital information for an organisation. Describe the complete process you follow when naming, storing an exiting a database in accordance with organisational requirements. (PC 5.5 and KCs 3, 7) Discussion could include the following: storage in folders/sub folders storage on hard/floppy disk drives, CD ROM, tape backup organisation policy for backing up files organisation policy for filing hard copies of databases filing locations security authorised access State of Queensland (Department of Employment & Training) of 123

43 Eeeezy RPL Kit Tool Exemplars BSB40201 Workplace observation BSBADM403A Develop and use complex databases Observation checklist BSBADM403A Develop and use complex databases candidate is able to Task demonstrate Key area 1: Use safe work practices (Element 1: Use safe work practices) Comment Demonstration of steps taken to ensure safe working environment when using computer technology when creating databases. e.g. Adjustments and check of work area (ergonomics) Organising work load Conservation Other (specify) (PCs 1.1, 1.2, 1.3) State of Queensland (Department of Employment & Training) 2005

44 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to Task Comment demonstrate Key area 2: Design and develop a linked database solution (Elements 2, 3 and 4: Develop a linked database solution; Develop database record forms and reports and Automate and standardise database operation) Demonstration of steps involved in collecting the following information: Database task analysed and specifications of database determined according to organisational requirements. Database is constructed including use of o Field, data type and field attributes are set o Databases are linked using common fields o Data entry form, tables and reports o Queries (various including conditional and formulae) o Automation including macros and templates o Testing Other (specify) (PCs 2.1, 2.2, 2.3, 2.4, 2.5, 2.1, 2.2, 2.3, 2.4, 2.5, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6 and KCs 1, 2, 3, 4, 5) State of Queensland (Department of Employment & Training) 2005

45 Eeeezy RPL Kit Tool Exemplars BSB40201 Key area 3: Use Databases (Element 5: Use databases) Demonstration of the following: Entering, editing and checking of data Importing and exporting data Use of Manuals, on line help and user documentation for solving problems Previewing, adjusting and printing of data Naming, storing and backup of database Other (specify) (PCs 4.1, 4.2, 4.3, 5.1, 5.2, 5.3, and KCs 5, 6, 7) State of Queensland (Department of Employment & Training) 2005

46 Eeeezy RPL Kit Tool Exemplars BSB40201 Supplementary evidence BSBADM403A Develop and use complex databases Note: Evidence list may need to be modified after questioning candidate and obtaining a clearer concept of their work environment. Supplementary evidence BSBADM403A Develop and use complex databases candidate is able to Document demonstrate Key area 1: Use safe work practices (Element 1: Use safe work practices) Comment Organisational policy and procedures in relation to ergonomic and conservation requirements (PCs 1.1, 1.2, 1.3) Other (specify) Key area 2: Design and develop a linked database solution (Elements 2, 3 and 4: Develop a linked database solution; Develop database record forms and reports and Automate and standardise database operation) Print out of Relationships (PC 2.4 and KCs 5, 7) Copy of database specification, documentation which led to choice of design i.e.: forms which initiate data entry (PCs 2.1, 2.3, 3.1 and KCs 4, 5, 7) Print out of Table Design (PCs 2.3, 3.2 and KC 2) Print out of table, forms, queries including formulae, conditionals and reports (PC 2.5, 3.3, 3.4, 3.5, 3.6 and KC 3) Other (specify) State of Queensland (Department of Employment & Training) 2005

47 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate Document Comment Key area 3: Use a database (Element 5: Use databases) Print out of document storage location (including folders and or subfolders) (PC 5.5) Print out online help, user documentation or manuals (PC 5.3 and KC6) Print out of completed forms, reports (PCs 4.1, 4.2, 4.3, 5.1, 5.2, 5.4 and KCs 5, 6, 7) Other (specify) State of Queensland (Department of Employment & Training) 2005

48 Eeeezy RPL Kit Tool Exemplars BSB40201 Checking for authenticity BSBADM403A Develop and use complex databases The following statement can be used as a third party check with the candidate s current or previous supervisor (last 2 years). Third party evidence BSBADM403A candidate s is confirmed Key area 1: Use safe work practices (Element 1: Use safe work practices) Candidate: Develop and use complex databases Demonstrates the steps, which need to be taken to ensure a safe working environment when using computer technology. Demonstrates compliance with the organisational policy and procedures which may include logon procedures. Key area 2: Design and develop a linked database solution (Elements 2, 3 and 4: Develop a linked database solution; Develop database record forms and reports and Automate and standardise database operation) Candidate: Demonstrates the steps involved in analysing the database task and determining the database specifications according to organisational requirements Database is constructed and includes use of o Field, data type and field attributes are set o Databases are linked using common fields o Data entry form, tables and reports o Queries (various including conditional and formulae) o Automation including macros and templates o Testing State of Queensland (Department of Employment & Training) 2005

49 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate s is confirmed Key area 3: Use a database (Element 5: Use databases) Candidate: Demonstrates the following: o Entering, editing and checking of data o Importing and exporting data o Use of Manuals, on line help and user documentation for solving problems o Previewing, adjusting and printing of data o Naming, storing and backup of database Name of person confirming candidate s Relationship to candidate and name of organisation Date of interview Signature (if relevant) State of Queensland (Department of Employment & Training) 2005

50 Eeeezy RPL Kit Tool Exemplars BSB40201 Evidence matrix BSBADM403A Assessor to complete: Develop and use complex databases Elements and performance criteria Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report Element 1: Use safe work practices Performance criteria Element 2: Develop a linked database solution Performance criteria Element 3 Develop database record forms and reports Element 4: Automate and standardise database operation State of Queensland (Department of Employment & Training) 2005

51 Eeeezy RPL Kit Tool Exemplars BSB40201 Elements and performance criteria Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report Element 5 Use databases State of Queensland (Department of Employment & Training) 2005

52 Eeeezy RPL Kit Tool Exemplars BSB40201 Assessor details BSBADM403A Develop and use complex databases Name of assessor Contact number RPL process for this unit Date started Date completed Signature Date Comments State of Queensland (Department of Employment & Training) 2005

53 RPL TOOL BSBADM404A Develop and use complex spreadsheets Eeeezy RPL Kit Tool Exemplars BSB40201 This unit covers the use of spreadsheet software to complete business tasks and produce useable complex documents. This unit is related to CMN214A Create and use simple spreadsheets. Key issues/expectations Understanding of relevant legislation from all levels of government that affects business operation (e.g. OH&S, anti-discrimination, industrial relations) Successful operation of linked spreadsheets Knowledge and application of advanced spreadsheet functions Candidate must be able to provide specific workplace examples of developing and using complex spreadsheets Job role must be sufficiently autonomous to provide opportunities to develop and use complex spreadsheets. Key risk areas Key risk areas could be using unsafe work practices; complex formulae not meeting needs of organisation; insufficient back-up, e.g. testing, manuals, storage processes. Connections with other units Unit of competency BSBADM404A Develop and use complex spreadsheets Direct credit granted Significantly addresses NOS314 Spreadsheet operations BSATEC401B Produce complex documents Co-assess with the following units Comments If development and use of complex spreadsheets is covered in BSATEC401B, direct credit can be granted If any of the units in this column have been completed, a Cross Credit should be granted in lieu of RPL. Consider coassessment if relevant to candidate s knowledge and skills. State of Queensland (Department of Employment & Training) 2005

54 Eeeezy RPL Kit Tool Exemplars BSB40201 Candidate Assessment Use the following to assess the candidate in this unit: work experience and training questioning observation supplementary evidence documents to be provided or sighted checking authenticity third party report Work experience and training BSBADM404A Develop and use complex spreadsheets Work experience (last 5 years) relevant to developing and using complex spreadsheets Organisation Position held Duties Dates Training (other study, workshops, in house training) relevant to developing and using complex spreadsheets Type of training Date completed Note: Evidence of training (e.g. Statement of Attendance/Attainment) should be provided by candidate and verified by assessor or Justice of the Peace. State of Queensland (Department of Employment & Training) 2005

55 Eeeezy RPL Kit Tool Exemplars BSB40201 Questioning BSBADM404A Develop and use complex spreadsheets candidate is able to demonstrate (Underpinning knowledge) Question Key points to look for Details of candidate s response Identify the legislation which is relevant to your job and the impact on your work activities. Key area 1: Use safe work practices (Element 1: Use safe work practices) Describe the steps you take to ensure your computer work area is safe and comfortable. (PC 1.1, KC 7 and underpinning knowledge) Legislation could include: OHS Anti-discrimination Equal Opportunity Industrial Relations Impact could include: OHS ergonomics for computer use Anti-discrimination workplace relations Discussion could include the following: equipment and furniture: Chair, desk, monitor, document holder, keyboard, footrest, anti-glare filter, mouse, cables. workspace: clean, tidy and free from clutter, assessment of lighting, heating and noise conditions. posture State of Queensland (Department of Employment & Training) of 123

56 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe some of the organisational and legal requirements you need to consider when organising and producing your work when using a computer. (PCs 1.2, 1.3 and KC 7) Factors could include: Occupational Health and Safety Legislation organisational policy and procedures in relation to computer usage mix of repetitive and other activities rest periods exercise breaks double sided paper use re-used paper for rough drafts (observing confidentiality requirements) recycling used and shredded paper utilising power-save options for equipment State of Queensland (Department of Employment & Training) of 123

57 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to Question Key points to look for Details of candidate s response demonstrate Key area 2: Design and development of a linked spreadsheet solution (Elements 2 and 3: Develop a linked spreadsheet solution and Automate and standardise spreadsheet operation) What are some of the factors your need to take into account when designing a linked spreadsheet solution? (PCs 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, KCs 1, 2, 3, 4, 6, 7 and underpinning knowledge) Factors could include: task is analysed to ensure design and construction meets organisational requirements with regard to data entry, storage, output, reporting and presentation spreadsheet is appropriate to organisational purpose spreadsheets use functions and formulae to meet requirements and are linked in accordance with software procedures cells are formatted and data attributes are assigned. use of absolute and relative cell referencing formulae are tested State of Queensland (Department of Employment & Training) of 123

58 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Many people for a variety of reasons use a spreadsheet. What factors do you need to take into account when increasing efficiency, consistency and accuracy of a spreadsheet that will meet the needs of all users and will meet organisational standards. (PCs 2.5, 2.6, 3.1, 3.2, 3.3, KCs 1, 2, 3, 4, 5, 6, 7 and underpinning knowledge) Factors could include: design of spreadsheets meet specified requirements to enable efficient data input and display spreadsheets are designed and created to suit specific criteria and formatted in accordance with organisational style and presentation requirements. automation is used including the creation and use of macros and templates where applicable spreadsheet is tested Key area 3: Use spreadsheets (Elements 4 and 5: Use spreadsheets and Represent numerical data in graphic form) Describe the complete process you follow when entering data into a spreadsheet. (PCs 4.1, 4.2 and KC s 1, 7) Discussion could include the following: method data is entered; this may involve, importing and exporting data entered is checked and modified data is amended organisational requirements are followed State of Queensland (Department of Employment & Training) of 123

59 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe the processes you need to follow when importing data into and exporting data from a spreadsheet. (PC 4.2 and KCs 1, 7) Discussion could include the following: discussion of spreadsheet compatibility issues host documents are adjusted data is imported/exported in accordance with software and system requirements You may encounter problems when using a spreadsheet. Discuss how you would use the various resources available to you to solve your problems. (PC 4.3 and KCs 1, 3, 6, 7) Describe the processes you need to follow when printing spreadsheets in accordance to organisational and task requirements. (PC 4.4 and KCs 2, 3, 7) Discussion could include the following: use of manuals, online help and user documentation to overcome problems with spreadsheet design and production. Discussion could include the following: use of previews, the adjustment and printing of workbooks, worksheets and selections. State of Queensland (Department of Employment & Training) of 123

60 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Spreadsheets store vital information for an organisation. Describe the complete process you follow when naming, storing an exiting a database in accordance with organisational requirements. (PC 4.5 and KCs 3, 7) Discussion could include the following: storage in folders/sub folders Storage on hard/floppy disk drives, CD ROM, tape backup organisation policy for backing up files organisation policy for filing hard copies of spreadsheets filing locations security authorised access State of Queensland (Department of Employment & Training) of 123

61 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe the complete process you follow when creating graphs. (PCs 5.1, 5.2, 5.3 and KCs 1, 7) Discussion could include the following: style of graph is determined graphs are created with labels and titles graph is saved, viewed and printed within designated timelines State of Queensland (Department of Employment & Training) of 123

62 Workplace Observation BSBADM404A Develop and use complex spreadsheets Eeeezy RPL Kit Tool Exemplars BSB40201 Note: At this level it may not be possible to observe all key areas. However, sufficient evidence should be obtained to successfully assess the candidate. Observation checklist BSBADM404A Develop and use complex spreadsheets candidate is able to Task demonstrate Key area 1: Use safe work practices (Element 1: Use safe work practices) Comment Demonstration of steps taken to ensure safe working environment when using computer technology when creating spreadsheets. e.g. adjustments and check of work area (ergonomics) organising work load conservation other (specify) PCs 1.1, 1.2, 1.3) Key area 2: Design and development of a linked spreadsheet solution (Elements 2 and 3: Develop a linked spreadsheet solution and Automate and standardise spreadsheet operation) Demonstration of steps involved in collecting the following information: task is analysed to ensure design and construction meets organisational requirements with regard to data entry, storage, output, reporting and presentation spreadsheet is appropriate to organisational purpose spreadsheets use functions and formulae to meet requirements and are linked in accordance with software procedures cells are formatted and data attributes are assigned. use of absolute and relative cell referencing formulae are tested State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

63 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate (PCs 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3 and KCs 1, 2, 3, 4, 5, 7) Task Comment Key area 3: Use spreadsheets (Elements 4 and 5: Use spreadsheets and Represent numerical data in graphic form) Demonstration of the following: entering, editing and checking of data creation, and printing of graphs importing and exporting data use of manuals, on line help and user documentation for solving problems previewing, adjusting and printing of data naming, storing and backup of database other (specify) (PCs 4.1, 4.2, 4.3, 4.4, 4.5, 5.1, 5.2, 5.3 and KCs 3, 4, 5, 6) State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

64 Eeeezy RPL Kit Tool Exemplars BSB40201 Supplementary evidence BSBADM404A Develop and use complex spreadsheets Note: Evidence list may need to be modified after questioning candidate and obtaining a clearer concept of their work environment. Supplementary evidence BSBADM404A Develop and use complex spreadsheets candidate is able to Document demonstrate Key area 1: Use safe work practices (Element 1: Use safe work practices) Comment Organisational policy and procedures in relation to ergonomic and conservation requirements (PCs 1.1, 1.2, 1.3) Other (specify) Key area 2: Design and development of a linked spreadsheet solution (Elements 2 and 3: Develop a linked spreadsheet solution and Automate and standardise spreadsheet operation) Spreadsheet and chart print outs (PCs 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3 and KCs 1, 2, 3, 4, 5, 7) Other (specify) Key area 3: Use spreadsheets (Elements 4 and 5: Use spreadsheets and Represent numerical data in graphic form) Spreadsheet and chart print outs (PCs 4.1, 4.2, 4.3, 4.4, 4.5, 5.1, 5.2 and 5.3 and KCs 3, 4, 5, 6) Other (specify) State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

65 Eeeezy RPL Kit Tool Exemplars BSB40201 Checking for authenticity BSBADM404A Develop and use complex spreadsheets The following statement can be used as a third party check with the candidate s current or previous supervisor (last 2 years). Third party evidence BSBADM404A candidate s is confirmed Key area 1: Use safe work practices (Element 1: Use safe work practices) Develop and use complex spreadsheets Candidate: understands their work goals and objectives prioritises workload to ensure timeframes are met identifies factors which may impact on workload completion and adjusts accordingly uses business technology (e.g. Microsoft Outlook or Microsoft Project) to manage work schedules. Key area 2: Develop a linked spreadsheet solution (Elements 2 and 3: Develop a linked spreadsheet solution and Automate and standardise spreadsheet operation) Candidate: assesses their own skills against the requirements of their work role uses feedback to identify ways to improve their work performance identifies and plans opportunities to develop new skills. Key area 3: Automate and standardise spreadsheet operation (Elements 4 and 5: Use spreadsheets and Represent numerical data in graphic form) Candidate: assesses their own skills against the requirements of their work role uses feedback to identify ways to improve their work performance identifies and plans opportunities to develop new skills. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

66 Eeeezy RPL Kit Tool Exemplars BSB40201 Name of person confirming candidate s Relationship to candidate and name of organisation Date of interview Signature (if relevant) State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

67 Eeeezy RPL Kit Tool Exemplars BSB40201 Evidence matrix BSBADM404A Assessor to complete: Develop and use complex spreadsheets Elements and performance criteria Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report Element 1: Use safe work practices Performance criteria Element 2: Develop a linked spreadsheet solution Performance criteria Element 3 Automate and standardise spreadsheet operation Element 4: Use spreadsheets State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

68 Eeeezy RPL Kit Tool Exemplars BSB40201 Elements and performance criteria Element 5 Represent numerical data in graphic form Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

69 Eeeezy RPL Kit Tool Exemplars BSB40201 Assessor details BSBADM404A Develop and use complex spreadsheets Name of assessor Contact number RPL process for this unit Date started Date completed Signature Date Comments State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

70 Eeeezy RPL Kit Tool Exemplars BSB40201 BSBADM405A Organise meetings RPL TOOL This unit covers managing the preparing of meetings, organising the minutes and reporting outcomes Key issues/expectations Understanding of relevant legislation from all levels of government that affects business operation (e.g. OHS, environmental issues, equal opportunity, industrial relations and anti-discrimination) Knowledge of procedures/protocols for different types and modes of meetings Ability to identify issues for minutes from general discussion Candidate needs to be able to provide samples of meeting arrangements, documentation and minutes of meeting Job role must be sufficiently autonomous to provide opportunities to organise meetings. Key risk areas Key risk areas could be, inability to identify issues for meeting procedures/protocols, preparation of documentation including minutes and incorrect storage of documentation. Connections with other units Unit of competency BSBADM405A Organise meetings Direct credit granted BSAORG402B Plan meetings to enable the stated objectives of the meetings to be met Significantly addresses NCS012 Meetings Co-assess with the following units Consider coassessment with BSBADM406A Organise business travel Comments This unit is related to BSBADM307A organise schedules and BSBADM502A Manage meetings If any of the units in this column have been completed, a Cross Credit should be granted in lieu of RPL. Consider coassessment if relevant to candidate s knowledge and skills. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

71 Eeeezy RPL Kit Tool Exemplars BSB40201 Questioning candidate is able to demonstrate BSBADM405A Organise meetings Question Key points to look for Details of candidate s response Key area 1: Make arrangements and prepare documentation (Elements 1 & 2: Make meeting arrangements and Prepare documentation for meetings) Describe the types and legal and ethical requirements of the meetings you are involved in. (PC 1.1, 1.3, and KC 3) Types of meetings could include: face-to-face teleconference/videoconference annual general meeting board/staff meetings requirements may include: code of practice legislation relating to companies/ associations requirements for public meetings purpose, structure, number of participants and needs voting procedures equipment requirements including telephone or video teleconferencing or videoconferencing protocols. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

72 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe the arrangements you make for meetings and how you advise participants of changes? (PC 1.4, 1.5, and KC 3) Arrangements may include: date, time, venue, catering, accommodation and transport budget style formal/formal/structured/selfmanaged. Participants are advised of changes by: , telephone, memo/other Technology used may include: electronic diary computer/word processing. Describe what documents you prepare for the meeting and how do you check for accuracy and then edit. (PC 2.1, 2.2, 2.3 and 2.4, KC 1, KC 5 and KC 6) Documents may be use of templates notice of meeting agenda with relevant points financial, chairperson s, research and committee reports minutes of previous meeting spare sets of documents. Checking and editing may include proofreading chairperson previewing documents editing. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

73 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Identify the legislation which is relevant to your job and the impact on your work activities. (PC 1.2 and Underpinning knowledge) Legislation could include: OHS anti-discrimination equal opportunity industrial relations Impact could include: OHS ergonomics for computer use anti-discrimination workplace relations. Key area 2: Record and produce minutes (Element 3: Record and produce minutes of meeting) Describe what items you record for the minutes of meetings you attend? (PC 3.1, KC 2 and KC 6) Notes for minutes may include: participants present/absent/apologies points discussed, suggestions made, issues raised and decisions taken action items and formal motions future action and arrangement for next meeting. Technology may include: tape recorder computer. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

74 Eeeezy RPL Kit Tool Exemplars BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe how you produce, check and despatch the minutes of meetings within timelines? (PC 3.2, 3.3 and 3.4, KC 2, KC 4, KC 5, KC 6 and KC 7) Producing the minutes may include: true and accurate record of meeting using template or previous minutes for format meeting details (title, date, time, location) participants present/absent/apologies approval of previous minutes correspondence, agenda items, reports, other business next meeting checked for accuracy despatch. Technology may include use of: computer/word processing . State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

75 Eeeezy RPL Tool Kit BSB40201 Observation checklist BSBADM405A Organise meetings candidate is able to demonstrate Task Comment Key area 1: Make arrangements and prepare documentation Demonstration of meeting arrangements and preparation of documentation: diary/electronic calendar for meeting dates/times policies and procedures templates meeting folder which includes documentation electronic folders/files with contain documentation spare sets of documentation. Key area 2: Record and produce minutes Demonstration of recording and producing minutes notes templates style guide other (specify). Demonstration of despatch of minutes policies and procedures diary/electronic calendar. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

76 Eeeezy RPL Tool Kit BSB40201 Ask the candidate to provide a range of supplementary evidence to further support their RPL assessment from the following: Note: Evidence list may need to be modified after questioning candidate and obtaining a clearer concept of their work environment. Supplementary evidence BSBADM405A candidate is able to demonstrate Organise meetings Document Comment Key area 1: Make arrangements and prepare documentation To do lists/diary entries/electronic diary printouts of arrangements, policies and procedures, templates, meeting documentation. List of meeting participants (candidate nominated as secretary/organiser). Other (specify). Key area 2: Record and produce minutes Samples of meeting notes Sample of minutes of meetings/template Other (specify) State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

77 Eeeezy RPL Tool Kit BSB40201 Checking for authenticity Third party checking will be crucial for assuring the assessors that the skills and knowledge demonstrated through the questioning and observation can be confirmed to the required level by those who observed the candidate over time. Testimonials/ references including phone interview with current or recent supervisors will need to be gathered/conducted to confirm. The following statement can be used as a third party check: Third party evidence BSBADM405A Organise meetings candidate s is confirmed Key area 1: Make arrangements and prepare documentation Candidate: understands the types of organisational meetings understands legal and ethical requirements of meetings understands the requirements of meetings and the meetings arrangements advises participants of any changes in details prepares notice of meeting, agenda and meeting papers checks all documentation despatches documentation to participants arranges for spare sets of documents. Key area 2: Record and produce minutes Candidate: takes notes with speed and accuracy to ensure an accurate record of meeting produces minutes that reflect a true and accurate account of meeting has minutes checked by nominated person despatches minutes (and other documentation) within designated timelines. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

78 Eeeezy RPL Tool Kit BSB40201 Name of person confirming candidate s Relationship to candidate and name of organisation Date of interview Signature (if relevant) State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

79 Eeeezy RPL Tool Kit BSB40201 Evidence matrix BSBADM405A Organise meetings Assessor to complete: Elements and performance criteria Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report Element 1: Make meeting arrangements Performance criteria Element 2: Prepare documentation for meetings Performance criteria Element 3: Record and produce minutes of meetings Performance criteria State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

80 Assessor details Eeeezy RPL Tool Kit BSB40201 BSBADM405A Organise meetings Name of assessor Contact number RPL process for this unit Date started Signature Date completed Date Comments State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

81 Eeeezy RPL Tool Kit BSB40201 RPL TOOL BSBADM406A Organise business travel This unit covers organising domestic and overseas business trips and associated itineraries and making travel arrangements. Key issues/expectations Understanding of relevant legislation from all levels of government that affects business operation (e.g. OHS, environmental issues, equal opportunity, industrial relations and anti-discrimination) Ability to organise and meet the requirements and preferences of the traveller and the organisation Ability to make bookings, prepare travel documents and arrange credit facilities Candidate must be able to provide specific workplace examples Job role must be sufficiently autonomous to provide opportunities to organise domestic and overseas business travel. Key risk areas Key risk areas could be incorrect bookings resulting in delays and itinerary not taking all requirements into consideration. Connections with other units Unit of competency BSBADM406A Organise business travel Direct credit granted BSAORG401B Plan business trip and associated itinerary to ensure efficient travel If any of the units in this column have been completed, a Cross Credit should be granted in lieu of RPL. Significantly addresses Not applicable Co-assess with the following units Consider coassessment with BSBADM405A Organise meetings Consider coassessment if relevant to candidate s knowledge and skills. Comments State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

82 Questioning BSBADM406A Organise business travel Eeeezy RPL Tool Kit BSB40201 candidate is able to Question Key points to look for Details of candidate s response demonstrate Key area 1: Organise business itinerary for domestic and overseas travel (Element 1: Organise business itinerary for domestic and overseas travel) Describe how you meet the traveller s preferences and requirements for travel. (PC 1.1, 1.2, KC 1) Travel preferences/requirements may include travel demands mode and class of travel timetables, connections and transfers time differences/ time management budget, accommodation. Describe how you take Occupational Health and Safety into consideration. (PC1.5, KC 1) Occupational Health and Safety may relate to: time between appointments limit on appointments per day travelling time to reach venues lunch and rest periods leisure activities. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

83 Eeeezy RPL Tool Kit BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response What information does the itinerary contain? (PC 1.3, 1.4, KC 3, 4 and 6) Itinerary may contain: appointments, arrival and departure times contact names and numbers accommodation/meals details documentation for meetings/appointments notes re product samples, brochures, work completed, business proposals, tenders, meeting papers, office supplies, mobile phone/ laptop etc leisure activities. Describe how you organise and despatch travel documentation to the traveller. (PC 1.6, KC 2 and 4) Identify the legislation which is relevant to your job and their impact on travel organisation. (Underpinning knowledge) (PC 1.5) May include use of: checklist folders timelines. Legislation could include: OHS environmental issues equal opportunity industrial relations anti-discrimination. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

84 Eeeezy RPL Tool Kit BSB40201 candidate is able to Question Key points to look for Details of candidate s response demonstrate Key area 2: Make arrangements for travel and credit (Element 2 and 3: Make travel arrangements and arrange credit facilities) Describe how bookings are made. (PC 2.1, KC 7) What travel documents are required for domestic and overseas travel? (PC 2.2, KC 1) How do you confirm arrangements, negotiate changes and record details? (PC 2.3, 2.4, 2.5, 2.6 and KC 2, 5 and 7) Bookings may be completed: on line telephone travel agent Documentation may include: passport/visa insurance/health requirements itinerary/timetables maps/guides vouchers meeting documentation list of contacts Confirmation/negotiation/recording may include: e-ticket/paper ticket/s/voucher electronic /fax travel agent travel folders individual files checklist/diary State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

85 Eeeezy RPL Tool Kit BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe how you make payments for travel and arrange credit facilities. (PC 3.1, 3.2 and KC 5 and 7) Payments and credit facilities may include: established accounts purchase order/credit card/cash advance/traveller s cheques/electronic transfer traveller pays and is reimbursed special arrangements. State of Queensland (Department of Employment & Training) 2005 Version 1 January of 123

86 Eeeezy RPL Kit Tool Exemplar BSB40201 Observation checklist BSBADM406A Organise business travel candidate is able to demonstrate Task Comment Key area 1: Organise business itinerary for domestic and overseas travel Demonstration of communication skills to discuss and arrange traveller s requirements itinerary documentation credit facilities Key area 2: Make arrangements for travel and credit Demonstration of how arrangements are completed policies and procedures for travel templates style guide checklist use of technology ( , Internet etc) Demonstration of how payments are made and recorded and how credit facilities arranged records finance department policy and procedures State of Queensland (Department of Employment & Training) of 123

87 Eeeezy RPL Kit Tool Exemplar BSB40201 Ask the candidate to provide a range of supplementary evidence to further support their RPL assessment from the following: Note: Evidence list may need to be modified after questioning candidate and obtaining a clearer concept of their work environment. Supplementary evidence BSBADM406A Organise business travel candidate is able to demonstrate Document Comment Key area 1: Organise business itinerary for domestic and overseas travel Feedback on travel Itinerary Correspondence Other (specify) Key area 2: Make arrangements for travel and credit Addresses of Internet sites, travel agents and monetary details Travel folders Other (specify) State of Queensland (Department of Employment & Training) of 123

88 Eeeezy RPL Kit Tool Exemplar BSB40201 Checking for authenticity Third party checking will be crucial for assuring the assessors that the skills and knowledge demonstrated through the questioning and observation can be confirmed to the required level by those who observed the candidate over time. Testimonials/ references including phone interview with current or recent supervisors will need to be gathered/conducted to confirm. The following statement can be used as a third party check: Third party evidence BSBADM406A candidate s is confirmed Organise business travel Key area 1: Organise business itinerary for domestic and overseas travel Candidate: understands purpose of travel, budget requirements and personal requirements of traveller for domestic and overseas travel arranges itineraries including travel, accommodation and other details to meet travel demands and occupational health and safety requirements of traveller arranges all documentation. Key area 2: Make arrangements for travel and arrange credit Candidate: arranges bookings, travel documents, alternative requirements and communicates and records all travel details arranges credit facilities in accordance with Policy and Procedures ensures all payments are checked and made. Name of person confirming candidate s Relationship to candidate and name of organisation Date of interview Signature (if relevant) State of Queensland (Department of Employment & Training) of 123

89 Eeeezy RPL Kit Tool Exemplar BSB40201 Evidence matrix BSBADM406A Organise business travel Assessor to complete: Elements and performance criteria Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report Element 1: Organise business itinerary for domestic and overseas travel Performance criteria Element 2: Make travel arrangements Performance criteria Element 3: Arrange credit facilities Performance criteria State of Queensland (Department of Employment & Training) of 123

90 Eeeezy RPL Kit Tool Exemplar BSB40201 Assessor details BSBADM406A Organise business travel Name of assessor Contact number RPL process for this unit Date started Signature Date completed Date Comments State of Queensland (Department of Employment & Training) of 123

91 BSBADM407A Administer projects RPL TOOL Eeeezy RPL Kit Tool Exemplar BSB40201 This unit cover coordination of the administrative aspects of a project, such as meetings, identifying key results, keeping within timelines and winding up the project on completion. Key issues/expectations Understanding of relevant legislation from all levels of government that affects business operation (e.g. OH&S, anti-discrimination, industrial relations) Organised and considered approach project administration including coordination and finalisation Organised and considered approach to review of project Candidate must be able to provide specific workplace examples. Job role must be sufficiently autonomous to provide opportunities to administer projects. Key risk areas Key risk areas could be lack of monitoring using appropriate project planning tools. Connections with other units Unit of competency BSBADM407A Administer projects Direct credit granted Significantly addresses BSAORG403A Coordinate administration of team projects to achieve project goals Co-assess with the following units Comments Candidate assessment Use the following to assess the candidate in this unit: work experience and training questioning observation supplementary evidence documents to be provided or sighted checking authenticity third party report. State of Queensland (Department of Employment & Training) of 123

92 Eeeezy RPL Kit Tool Exemplar BSB40201 Work experience and training BSBADM407A Administer projects Work experience (last 5 years) relevant to administering projects Organisation Position held Duties Dates Training (other study, workshops, in-house training) relevant to administering projects Type of training Date completed Note: Evidence of training (e.g. Statement of Attendance/Attainment) should be provided by candidate and verified by assessor or Justice of the Peace. State of Queensland (Department of Employment & Training) of 123

93 Eeeezy RPL Kit Tool Exemplar BSB40201 Questioning BSBADM407A Administer projects candidate is able to Question Key points to look for Details of candidate s response demonstrate Key area 1: Plan project (Element 1: Plan project administration) Identify the legislation and policy and procedures which are relevant to your job and the impact on work environment. (PC 1.1, KC 1 and underpinning knowledge) Legislation may include: OH&S anti-discrimination equal opportunity industrial relations Policy and procedures may include organisational requirements project requirements Impact could include: OH&S ergonomics for computer use anti-discrimination workplace relations State of Queensland (Department of Employment & Training) of 123

94 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe the purpose, scope, objectives and requirements of the project/s you have been involved in. (PC 1.1 and KC 1) The project/s may include: internal or external; small or large or complex The requirements may include: project description names of parties bound by contract scope and performance standards goals, objectives, timelines and completion requirements staffing ownership of materials indemnity and insurance Describe the project plan development, including activities, finance, milestones and timelines in accordance with the project brief. (PCs 1.2, 1.3 and KCs 3, 4, 6, 7) Factors may include: identifying tasks and communicating advice/information; meetings preparing project plan and documentation identifying financial arrangements; preparing contract requirements developing a work plan use of planning software to monitor timelines and progress reports adherence to organisational, statutory and auditing requirements State of Queensland (Department of Employment & Training) of 123

95 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe how you plan the coordination and monitoring of the project and the tools you use. (PC 1.5, KCs 2, 5, 7 and underpinning knowledge) Coordinating project may include: staff and tasks communicating advice/information; meetings financial arrangements; invoicing; timelines and progress use of planning software Monitoring may include: team report project control chart, control point chart, milestone chart, budget control chart project progress and performance solving problems/issues facilitating change Planning tools may include Microsoft Project charts diaries checklists State of Queensland (Department of Employment & Training) of 123

96 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Key area 2: Coordinate project (Element 2: Coordinate project administration) Question Key points to look for Details of candidate s response Describe how you allocate tasks and resources. (PC 2.1 and KCs 3, 4, 6) The allocation of tasks may include: identifying tasks and order of completion identifying resources prioritising and scheduling arranging sub-tasks or groups of tasks facilitating team involvement identifying team skills and skills gaps matching skills to tasks and delegating tasks allocating responsibility and assessing workloads budget constraints/documentation State of Queensland (Department of Employment & Training) of 123

97 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Describe how you coordinate and monitor financial details, timeframes and records. (PCs 2.2, 2.3, 2.4, KCs 2, 4, 6, 7) Describe the procedures for winding up the project. (PC 3.1 and KCs 2, 7) Expenditure may include: budget considerations allocated costs capital/labour/material and supplies overheads sub-contractors Timeframe may include: progress and performance communicating and coordinating with team providing/seeking feedback solving problems/issue facilitating change Records may include: charts electronic (Microsoft Project) reports financial details (Accounting Package) Winding up procedures may include: signing off on project evaluation and review of actual/budgeted costs auditing formal reporting State of Queensland (Department of Employment & Training) of 123

98 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Key area 3: Finalise and review project (Element 3: Finalise and review project administration) Question Key points to look for Details of candidate s response Describe how you review the project in relation to outcomes and how these outcomes are reported. (PC 3.2 and KCs 2, 5, 7) Review may relate to and include: outcomes benchmarks standards key performance indicators project monitoring process achievement of timelines costs Use of technology (charts, Microsoft Project, Accounting package) State of Queensland (Department of Employment & Training) of 123

99 Eeeezy RPL Kit Tool Exemplar BSB40201 Workplace observation BSBADM407A Administer projects Note: At this level it may not be possible to observe all key areas. However, sufficient evidence should be obtained to successfully assess the candidate. Observation checklist BSBADM407A Administer projects candidate is able to Task demonstrate Key area 1: Plan project (Element 1: Plan project administration) Demonstration of use of business technology to manage and monitor scheduling and completion of projects e.g. Microsoft project charts other planning tools (PCs 1.1, 1.2, 1.3, 1.4, 1.5 and KCs 1, 2, 3, 6, 7) Comment Key area 2: Coordinate project (Element 2: Coordinate project administration) Demonstration of how the following are coordinated: timelines expenditure records (PCs 2.1, 2.2, 2.3, 2.4 and KCs 5, 6, 7) Key area 3: Finalise and review project (Element 3: Finalise and review project administration) Access to procedures of how projects are: finalised outcomes measured (PCs 3.1, 3.2 and KC 5) State of Queensland (Department of Employment & Training) of 123

100 Eeeezy RPL Kit Tool Exemplar BSB40201 Supplementary evidence BSBADM407A Administer projects Note: Evidence list may need to be modified after questioning candidate and obtaining a clearer concept of their work environment. Supplementary evidence BSBADM407A Administer projects candidate is able to Document demonstrate Key area 1: Plan project (Element 1: Plan project administration) Project briefs/contracts (PCs 1.1, 1.2, 1.3, 1.4, 1.5 and KCs 1, 2, 3, 6, 7) Comment Other (specify) Key area 2: Coordinate project (Element 2: Coordinate project administration) Diary entries/timelines/task lists (PCs 2.1, 2.2 and KCs 5, 6, 7) Progress reports/electronic records (project and financial) (PCs 2.3, 2.4 and KCs 5, 6, 7) Other (specify) Key area 3: Finalise and review project (Element 3: Finalise and review project administration) Measurement indicators (PC 3.1 and KC 7) Final report (PC 3.2 and KC 7) State of Queensland (Department of Employment & Training) of 123

101 Eeeezy RPL Kit Tool Exemplar BSB40201 Checking for authenticity BSBADM407A Administer projects The following statement can be used as a third party check with the candidate s current or previous supervisor (last 2 years) Third party evidence BSBADM407A Administer projects candidate s is confirmed Key area 1: Plan project (Element 1: Plan project administration) Candidate: understands the purpose, scope and objectives of project identifies activities, milestones and timelines identifies budget implications identifies monitoring and reporting arrangements Key area 2: Coordinate project (Element 2: Coordinate project administration) Candidate: allocates and monitors tasks and resources details project expenditure monitors timelines and maintains records Key area 3: Finalise and review project (Element 3: Finalise and review project administration) Candidate: identifies procedures for finalising project reports and reviews outcomes State of Queensland (Department of Employment & Training) of 123

102 Eeeezy RPL Kit Tool Exemplar BSB40201 Name of person confirming candidate s Relationship to candidate and name of organisation Date of interview Signature (if relevant) State of Queensland (Department of Employment & Training) of 123

103 Eeeezy RPL Kit Tool Exemplar BSB40201 Evidence matrix BSBADM407A Assessor to complete: Administer projects Elements and performance criteria Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report Element 1: Plan project administration Performance criteria Element 2 Coordinate project administration Performance criteria Element 3: Finalise and review project administration State of Queensland (Department of Employment & Training) of 123

104 Eeeezy RPL Kit Tool Exemplar BSB40201 Assessor details BSBADM407A Administer projects Name of assessor Contact number RPL process for this unit Date started Date completed Signature Date Comments State of Queensland (Department of Employment & Training) of 123

105 Eeeezy RPL Kit Tool Exemplar BSB40201 RPL TOOL BSBADM408A Prepare financial reports The unit covers recording general journal adjustment entries and preparing end-ofperiod financial reports such as revenue statements and balance sheets for nonreporting entity. Key issues/expectations Understanding of relevant legislation from all levels of government that affects business operation (e.g. OHS, anti-discrimination, industrial relations) Adherence to Australian Accounting and Auditing Standards Adherence to double-entry principles Systematic tracing of errors Candidate needs to be able to provide samples of financial reports Job role must be sufficiently autonomous to provide opportunities to organise meetings. Key risk areas Key risk areas could be not using double entry bookkeeping principles, not tracing errors, and not adhering to the Australian Accounting and Auditing Standards. Connections with other units Unit of competency Direct credit granted Significantly addresses Co-assess with the following units Comments BSBADM408A Prepare financial reports BSAFIN502B Monitor and control disbursements within a given budget NOS219 Accounting basic reports NAP711 Financial accounting applications 2 This unit is related to BSBADM310A If any of the units in this column have been completed, a Cross Credit should be granted in lieu of RPL. NAP712 Company accounting and financial statements Consider coassessment if relevant to candidate s knowledge and skills. State of Queensland (Department of Employment & Training) of 123

106 Eeeezy RPL Kit Tool Exemplar BSB40201 Questioning BSBADM408A Prepare financial reports candidate is able to Question Key points to look for Details of candidate s response demonstrate Key area 1: Maintain asset register (Element 1: Maintain asset register) Describe how a register of property, plant and equipment is prepared and maintained and the reasons for its existence. (PC 1.1, 1.3, 1.4 KC 1, KC 5) Responses should include: prepared from fixed asset transactions prepared in accordance with organisational policy and procedure, e.g. warranty methods of calculating depreciation maintenance of the associated depreciation schedule Reasons to have a register could include: proof of accountability for capital expenditure on fixed assets Discuss how depreciation is calculated and how it affects the depreciation schedule. (PC 1.2, KC 1, KC 5) Discussion should include: reference to the organisation s policy and procedure a variety of methods of depreciation, eg, straight line and reducing value methods of calculation recognition of disposal of fixed asset according to AASB 1021, section10.1 State of Queensland (Department of Employment & Training) of 123

107 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Identify the legislation which is relevant to this job and the impact on the work activities. (Underpinning knowledge) Legislation could include: Industrial Relations Taxation Law Corporation Law. Impact could include: failure to meet legal requirements. Key area 2: Record general journal entries for balance day adjustments (Element 2: Record general journal entries for balance day adjustments) Explain the necessary journal entries required to record: Depreciation of non-current assets Disposal of fixed assets Adjustments to expense accounts for prepayments and accrued expenses Adjustments for revenue accounts for accruals and revenues received in advance Bad and doubtful debts Adjustment for under and over provisions Adjustment for inventories if required (PC2.1,2.2,2.3,2.4 KC 1, KC 5 and KC 6 ) Responses should include: journals are described correctly task is completed according to organisational policy and procedure work is checked for accuracy. State of Queensland (Department of Employment & Training) of 123

108 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to Question Key points to look for Details of candidate s response demonstrate Key area 3: Prepare final general ledger accounts and end of period financial reports (Element 3: Prepare final general ledger accounts; Element 4 prepare end-of-period financial reports) How do you enter the journal entries for balance day adjustments into the general ledger? (PC 3.1 KC 1, KC 4 and KC6) Responses should include: task is completed according to organisational policy and procedure ensure double entry is completed and checked for accuracy. Explain what has to be done with the revenue and expense account balances (PC 3.2, KC 1, KC 6) Describe how general ledger accounts are prepared to determine gross and net profits for the reporting period (PC 3.3 KC 1 and KC 6) Response may include: posting to general ledger accounts in accordance with organisational policy and procedures and accounting requirements to obtain adjusted trial balance. Responses may include: determining gross profit from trading account closing of gross profit or gross loss to the profit and loss account closure of remaining operating revenue and expense accounts to profit and loss to determine net profit transfer net profit or net loss to capital account transfer drawings account to capital reverse entries for new financial year. State of Queensland (Department of Employment & Training) of 123

109 Eeeezy RPL Kit Tool Exemplar BSB40201 candidate is able to demonstrate Question Key points to look for Details of candidate s response Outline how the revenue statement is accurately prepared to reflect operating profit for the reporting period (PC 4.1 and 4.3, KC 1, KC 2, KC 3, KC 4, KC 5, KC 6 and KC 7) Discuss preparation of balance sheet and its requirement to accurately reflect the financial position at the end of the reporting period (PC 4.2 and 4.3, KC 2, KC 3, KC 4, KC 6 and KC 7) Responses should include: procedures may be based on service or trading industry statement is formatted according to policies and procedures account grouping for classification of revenue and expenses has been identified interested parties are identified. Responses should include: procedures may be based on service or trading industry balance sheet is formatted according to policies and procedures proprietorship = Assets Liabilities working capital has been calculated interested parties are identified. State of Queensland (Department of Employment & Training) of 123

110 Eeeezy RPL Kit Tool Exemplar BSB40201 Observation checklist BSBADM408A Prepare financial reports candidate is able to demonstrate Task Key area 1: Maintain asset register Comment Observation of processes involved in presentation of fixed asset register to date (manually or computerized), accurately maintained by candidate showing: fixed asset transactions adherence to policy and procedures methods of calculating depreciation maintenance of depreciation schedule recognition of disposal of fixed assets Demonstration of the processing of current relevant information relating to the above (including calculations). Key area 2: Record general journal entries for balance day adjustments Observation of the preparation of general journal entries compiled by candidate (manually or computerized) showing: depreciation of non-current assets disposal of fixed assets adjustments to expense accounts for prepayments and accrued expenses adjustments for revenue accounts for accruals and revenues received in advance bad and doubtful debts adjustment for under and over provisions adjustment for inventories if required. State of Queensland (Department of Employment & Training) of 123

111 Eeeezy RPL Kit Tool Exemplar BSB40201 Key area 3: Prepare final general ledger account and financial reports and end of period financial reports observation of preparation by candidate of general ledger accounts connected with balance day adjustments presentation of adjusted trial balance if available observation of where general ledger accounts are used to determine gross and net profits for the reporting period (show closing off of accounts) demonstration of the processing of current relevant information relating to the above. observation of the of the candidate s prior work showing revenue/profit and loss statement and narrative balance sheet observe how the candidate indicates formatting and disseminated of the above to interested parties. State of Queensland (Department of Employment & Training) of 123

112 Eeeezy RPL Kit Tool Exemplar BSB40201 Ask the candidate to provide a range of supplementary evidence to further support their RPL assessment from the following: Note: Evidence list may need to be modified after questioning candidate and obtaining a clearer concept of their work environment. Supplementary evidence BSBADM408A Prepare financial reports candidate is able to demonstrate Document Key area 1: Maintain asset register Comment Asset register Depreciation schedule Other (Specify) Key area 2: Record general journal entries General Journal Ledger Accounts Other (Specify) Key area 3: Prepare final general ledger accounts and financial reports General Journal Other State of Queensland (Department of Employment & Training) of 123

113 Eeeezy RPL Kit Tool Exemplar BSB40201 Key area 4: Prepare end-of-period financial reports Revenue statement Balance sheet Other State of Queensland (Department of Employment & Training) of 123

114 Eeeezy RPL Kit Tool Exemplar BSB40201 Checking for authenticity Third party checking will be crucial for assuring the assessors that the skills and knowledge demonstrated through the questioning and observation can be confirmed to the required level by those who observed the candidate over time. Testimonials/ references including phone interview with current or recent supervisors will need to be gathered/conducted to confirm. The following statement can be used as a third party check: Third party evidence BSBADM408A candidate s is confirmed Prepare financial reports Key area 1: Maintain asset register Candidate: processes all aspects of asset register maintenance adheres to policy and procedures calculates depreciation maintains a depreciation schedule records a disposal of fixed asset. Key area 2: Record general journal entries for balance day adjustments Candidate records all balance day adjustment entries connected with the general journal including: depreciation of non-current assets disposal of fixed assets adjustments to expense accounts for prepayments and accrued expenses adjustments to revenue accounts for accruals and revenues received in advance bad and doubtful debts adjustments for under and over provisions adjustments for inventories if required. State of Queensland (Department of Employment & Training) of 123

115 Eeeezy RPL Kit Tool Exemplar BSB40201 Key area 3: Prepare final general ledger accounts Candidate: posts the general journal adjustment entries to the general ledger closes off the revenue and expense account balances to trading and profit & loss accounts determines gross profit from trading account transfers gross profit or gross loss to the profit and loss account closes off remaining operating revenue and expense accounts to profit and loss account to determine net profit transfers net profit or net loss to capital account transfers drawings account to capital ensures double entry is completed and checked for accuracy, completing the above requirements in a given timeframe and in accordance with policy and procedures completes reverse entries for new financial year. Key area 4: Prepare end-of-period financial reports Candidate: posts all general journal entries to the general ledger using trading and profit and loss accounts to generate profit and loss statement/revenue statement. uses general ledger final account balances to generate narrative balance sheet completes the above requirements accurately and in a given timeframe, in accordance with policy and procedures. Name of person confirming candidate s Relationship to candidate and name of organisation Date of interview Signature (if relevant) State of Queensland (Department of Employment & Training) of 123

116 Eeeezy RPL Kit Tool Exemplar BSB40201 Evidence matrix BSBADM408A Prepare financial reports Assessor to complete: Elements and performance criteria Oral questioning Workplace observation Supplementary evidence (documentation) Third-party report Element 1: Maintain asset register Performance criteria Element 2: Record general journal entries for balance day adjustments Performance criteria Element 3: Prepare final general ledger accounts Performance criteria Element 4: Prepare end-of-period financial reports Performance criteria State of Queensland (Department of Employment & Training) of 123

117 Eeeezy RPL Kit Tool Exemplar BSB40201 Assessor details BSBADM408A Prepare financial reports Name of assessor Contact number RPL process for this unit Date started Signature Date completed Date Comments State of Queensland (Department of Employment & Training) of 123

118 Eeeezy RPL Kit Tool Exemplar BSB40201 Appendix A- Advice for Candidates Relevant parts of this section can be transferred to a document for candidates. Gaining recognition in the Recognition of skills needn t be difficult, but assessors will have to get to the right information to confirm your skills and experience. By working together, you and the assessor can determine what your skills are, how they can be confirmed and, if needed, what other training can help you achieve your goals. Working in business administration at this level requires a positive attitude to the job, ethical behaviour and a respect for client confidentiality. For most units of competency in the Certificate IV level candidates are required to have knowledge of their own work role and the policies and procedures of the organisation. Accuracy, attention to detail, written and spoken communication skills are essential to the position. You may have other business skills that can also be used to gain recognition in additional units towards a. If you are performing administration roles in your job, then don t write off your skills consider getting them recognised. The requires in 10 units made up from: A minimum of 4 units from the Specialist Administration domain A minimum of 3 Common Business units at Certificate IV level, and Any additional units required can be any of the following: - Units from other domains in Business Training Package at Certificate IV level - Units from other related Training Packages which do not duplicate units selected from Business Services Training Package - (1 unit of additional units selected can be from either Cert III or Diploma level) State of Queensland (Department of Employment & Training) of 123

119 Eeeezy RPL Kit Tool Exemplar BSB40201 Tips and hints to help you show your skills for recognition In order to have skills formally recognised under the Australian Qualifications Framework, assessors must make sure your skills meet industry standards. This means you must be involved in a careful and comprehensive process that really covers the content of all of the units or qualifications to recognise your. Your skills and experience from the past 2 years are the most important in the assessment because these show they are current. Assessment can happen in a variety of ways. Being prepared can save you lots of time and hassle. Here are some tips and hints to prepare for a recognition process. 1. Be prepared to talk about your job role, responsibilities and work history. Bring along your résumé or jot down a few points about where you have worked, either paid or unpaid, and what you did there. 2. Bring your position description and any performance appraisals from the last two years. from the businesses you have worked in 3. Consider the possibilities for workplace contact. Are you in a workplace that is supporting your goals to get qualified? Would you feel comfortable having the assessor contact your workplace so your skills can be validated? 4. Think about who can confirm your skill level. Current or recent supervisors who have seen you work in the past two years will be able to confirm your skills. You may also have other contacts who can vouch for your skill level. The assessor will need to contact them. 4. Collect any certificates from in-house training or formal training you have done in the past. 5. You can speak with your training provider about other ways you can show your skills in business. These could be letters from employers, records of your professional development sessions, employers or clients in business, acknowledgements, workplace forms (as long as they don t show client details) or other relevant documents. 6. On the following pages you will find snapshots of units of competency for. These will help you decide where your skills could fit. You can get full details of any unit from your training provider or from the National Training Information Service (NTIS) website State of Queensland (Department of Employment & Training) of 123

120 Eeeezy RPL Kit Tool Exemplar BSB40201 Snapshots of Administration Stream units of competency at Certificate IV level BSBAADM401A Produce complex texts from shorthand notes Snapshot Snapshot This unit covers taking accurate shorthand notes at 80 words per minute (or more) in accordance with the current Australian standard for shorthand speed, from a variety of sources, including dictation and multiple speakers; producing complex text from these notes; and could involve inserting information or objects into the text as directed by the dictated source. It includes: Take dictation using shorthand) Produce complex texts Edit and revise texts) You can get more information about the skills and knowledge, the industry standard and evidence required to be competent in this unit from your training provider or from BSBAADM402A Produce complex texts business documents This unit covers design and development of business documents using complex technical feature of word processing and/or desktop publishing software. It includes: Knowledge and application of relevant legislation from all levels of government that affects business operation (e.g. OHS, environmental issues, equal opportunity, industrial relations and anti-discrimination) Knowledge and application of complex software functions Candidate must be able to provide specific workplace examples Job role must be sufficiently autonomous to provide opportunities to apply complex software functions. You can get more information about the skills and knowledge, the industry standard and evidence required to be competent in this unit from your training provider or from State of Queensland (Department of Employment & Training) of 123

121 Eeeezy RPL Kit Tool Exemplar BSB40201 BSBADM403A Develop and use complex databases Snapshot Snapshot This unit covers the use of database software to complete business tasks and produce useable complex documents. This unit is related to BBADM305A Create and use databases. Knowledge and application of relevant legislation from all levels of government that affects business operation (e.g. OH&S, anti-discrimination, industrial relations) Successful operation of linked databases Knowledge and application of advanced database functions to achieve efficient design of databases Candidate must be able to provide specific workplace examples of developing and using complex databases Job role must be sufficiently autonomous to provide opportunities to develop and use complex databases. You can get more information about the other skills and knowledge, the industry standard and evidence required to be competent in this unit from your training provider or from BSBADM404A Develop and use complex spreadsheets This unit covers the use of spreadsheet software to complete business tasks and produce useable complex documents. This unit is related to CMN214A Create and use simple spreadsheets. Knowledge and application of relevant legislation from all levels of government that affects business operation (e.g. OH&S, anti-discrimination, industrial relations) Successful operation of linked spreadsheets Knowledge and application of advanced spreadsheet functions Candidate must be able to provide specific workplace examples of developing and using complex spreadsheets Job role must be sufficiently autonomous to provide opportunities to develop and use complex spreadsheets. You can get more information about the other skills and knowledge, the industry standard and evidence required to be competent in this unit from your training provider or from State of Queensland (Department of Employment & Training) of 123

122 Eeeezy RPL Kit Tool Exemplar BSB40201 BSBADM405A Organise Meetings Snapshot Snapshot This unit covers managing the preparing of meetings, organising the minutes and reporting outcomes and includes: Make arrangements for meetings Prepare documentation for meetings Record and produce minutes of meetings. You can get more information about the other skills and knowledge, the industry standard and evidence required to be competent in this unit from your training provider or from BSBADM406A Organise business travel This unit cover organising domestic and overseas business trips and associated itineraries and making travel arrangements and includes: Organise business itinerary for domestic and overseas travel Make travel arrangements Arrange credit facilities You can get more information about the other skills and knowledge, the industry standard and evidence required to be competent in this unit from your training provider or from BSBADM407A Administer projects Snapshot The unit covers coordinations of the administrative aspects of a project, such as meetings, identifying key results, keeping within timelines and winding up the project on completion, and includes: Plan project administration Coordinate project administration Finalise and review project administration You can get more information about the other skills and knowledge, the industry standard and evidence required to be competent in this unit from your training provider or from State of Queensland (Department of Employment & Training) of 123

123 Eeeezy RPL Kit Tool Exemplar BSB40201 BSBADM408A Prepare financial reports Snapshot The unit covers recording general journal adjustment entries and preparing end-ofperiod financial reports such as revenue statements and balance sheets for nonreporting entity, and includes: Maintain asset register Record general journal entries and balance day adjustments Prepare final ledger accounts Prepare end-of-period financial reports You can get more information about the other skills and knowledge, the industry standard and evidence required to be competent in this unit from your training provider or from State of Queensland (Department of Employment & Training) of 123