VODACOM INTERNET STARTER PACK

Transcription

1 VODACOM INTERNET STARTER PACK Insert your Prepaid SIM card into your Vodafone Mobile Connect USB modem; this will automatically activate your new Starter Pack. If your SIM is not automatically activated, simply place it in a cellphone and dial 100 to activate your SIM. You will not be able to activate your Starter Pack until you have registered your cellphone number as per the RICA Act. For more information, call Customer Care on 111 free from your Vodacom cellphone or call from any other phone at the applicable call rate. The insertion by you of a Vodacom SIM card into a cellphone or modem and/or the use by you of Vodacom cellular communication service, constitutes acceptance by you of Vodacom s standard terms and conditions as amended from time to time. A copy of such terms and conditions is available on Vodacom s website alternatively it may be requested from Customer Care by dialling V01NOV10 100MB 1 eve VODC Data Book 100MB.indd 1

2 100MB every month for 12 months! 3G USB Modem (3.6Mbps) FREE DATA for 12 months Prepaid SIM card Plug and Play for easy installation Windows & MAC compatible Internet VODC Data Book 100MB.indd 2

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4 Contents 1. What can I do on the Internet? 2 2. RICA 4 3. Internet Starter Pack Getting started How the monthly FREE Data Bundles work Buying Additional Data Bundles Data Bundle Prices Account and Data Bundle Balances Keeping your Software updated Getting Assistance Using your Data SIM to make calls and send SMSs and MMSs FreeChange Loyalty offers VODC Data Book 100MB.indd 4

5 1 WHAT CAN I DO ON THE INTERNET? What can I do on the Internet? The Internet opens up a whole new world to you, giving you everything from breaking news and valuable information to world-class entertainment. Not having access to the Internet in this day and age is simply not an option. Go ahead, step in. Communicate friends, family or business contacts with attachments like pictures and videos. You can also use Voice over Internet Protocol (VoIP) to talk to your loved ones anywhere in the world. FREE from Vodacom With Vodacom s Free you can get your own personal address, free of charge. The service gives you 3GB of storage space, five aliases, 20 SMS notifications of new s per day, spam and anti-virus protection. Simply visit from a PC and register for the service or dial *111# and follow the menu prompts for . Social networks Interacting with friends online has never been easier and more fun. Rendezvous in the real world after connecting in the virtual one. Facebook, Twitter and the grid allow you to create your profile, chat to friends and share cool applications. Think of it as your own personal webpage it is all about you and your world. Infotainment Go to YouTube, Zoopy or Flickr to view the latest, greatest videos and photos on anything from sport to your favourite celebrities. You can also upload your own videos or photos for the whole world to view. Online shopping Looking for a great deal or need to buy something online? Browse online, buy what you need and have it delivered to your doorstep. Isn t this a convenient way to shop? VODC Data Book 100MB.indd 5

6 Research and browsing for fun The web is a big place with so much information; use search engines like Google to search for information on a specific topic of interest. Wikipedia allows you to learn about almost anything you would want to know. Internet banking Why stand in long queues at your bank to pay your bills or get your latest statements? Log onto your bank s website and immediately make your payments or view your statements. Online gaming Vodacom Gaming is currently attracting hordes of gamers from far and wide. Buy the game and then go to www. vodacomgaming. co.za to play online, and challenge other gamers around the world. More, more, more Create your own blogs, listen to music, watch movies, post to bulletin boards, write book reviews all of this can be done online, and it s just plain easy! VODC Data Book 100MB.indd 6

7 2 RICA If you have not registered your new Prepaid SIM card for RICA, please do so to ensure that your SIM card can be automatically activated when inserted into your Vodafone Mobile Connect USB modem. How to RICA: To RICA at a Vodacom outlet, you must provide the following: Your SIM card number Full names and surname Green bar-coded ID document or temporary ID certificate, or passport Proof of residential address, e.g. bank statement, municipal rates, cellphone or retail account (not older than three (3) months), existing lease, rental or credit card agreement, insurance policy, current TV or motor vehicle license. If you live in an informal settlement you can provide a letter and/or affidavit from a school, church or retail store where you receive your post (this letter must be on an official letterhead or have the stamp of the school, church or retail store) VODC Data Book 100MB.indd 7

8 3 INTERNET STARTER PACK 3.1 GETTING STARTED Ensure that your Prepaid SIM card has been registered for RICA. System Requirements: To use this Vodafone Mobile Connect Broadband USB modem and the Vodafone Mobile Connect application, you need: A computer running Microsoft Windows Vista (SP1 recommended), or Windows XP SP2,Windows 2000 SP4 or an Apple Mac running Mac OS X or later. At least 100 MB free disk space and 256 MB RAM A USB socket Administrator rights on your computer Step 1: Step 2: Step 3: Step 4: Step 5: Step 6: Step 7: Insert your Prepaid SIM card into your Vodafone Mobile Connect USB modem; this will automatically activate the SIM card. If your SIM is not automatically activated, simply place it in a cellphone and dial 100 to activate your SIM. Insert the Vodafone Mobile Connect USB modem into a free USB port. The LED on the USB modem will light up. Select your preferred language. Setup files will now be extracted for installation. The Installation Shield wizard will pop up - select the mobile network operator, e.g. Vodacom, from the drop down list and click on the Next button. The Vodafone End-User License Agreement will now appear. If you agree to the terms in the license agreement, click on I accept the terms in the License Agreement. Click on the Next button. Select the Reporting option you wish to use and then click on the Next button VODC Data Book 100MB.indd 8

9 Step 8: Step 9: Step 10: Step 11: Choose your Account type Prepay and then click on the Next button. The installation for the Vodafone Mobile Connect will now take place. Installation has now completed, click on the Finish button. The Vodafone Mobile Connect software is now installed. Click on Connect to establish a connection to the 3G network. The LED on the USB modem will turn to blue or green, depending on 3G network coverage. Step 12: Step 13: Step 14: The status will now change to Connected. Click on the Internet Explorer icon. You are now able to browse the Internet! Please note: For the latest version of the Vodafone Mobile Connect (VMC) software, visit VODC Data Book 100MB.indd 9

10 On activation you will receive a series of SMSs detailing: Your RICA confirmation The Data Bundle amount to be allocated to you each month, and Your Prepaid SIM s cellphone number (keep this safe as you will need it to load additional data bundles). Need Assistance? Inside your Internet Starter Pack s modem box, you ll find a Quick Start Guide to assist you to set up your Vodafone Mobile Connect USB modem as well as a Vodacom Technical Support Voucher (valid for 6 months from the date of purchase) that entitles you to one FREE visit or in-store support from one of our technicians. 3.2 HOW THE FREE DATA BUNDLES WORK Your Prepaid SIM card will be loaded with the Data Bundle size as indicated on the front of the Internet Starter Pack, every month for 12 months. Your Data Bundle will be loaded on the same date as the first activation of your SIM (e.g. if you activate on 15 November you will receive your Free Data Bundle every month on the 15th). You can add more once-off Data Bundles at any time. Please see page 8 for more information on how to buy Data Bundles VODC Data Book 100MB.indd 10

11 3.3 HOW TO BUY ADDITIONAL DATA BUNDLES In order to purchase additional Data Bundles, you first need to recharge the airtime on your SIM. You can then use the airtime to purchase the Data Bundle of your choice. Recharge and Purchase Data Bundles: There are 4 ways to recharge airtime: Airtime Transfer Physical Airtime Recharge Vouchers Till Slip Airtime Recharge Vouchers ATM and Online Banking Recharges 1) Airtime Transfer: All Contract, Top Up and Prepaid Vodacom customers can send airtime credit from their cellphone to the Prepaid SIM card received with the Internet Starter Pack - FREE OF CHARGE. How to Transfer Airtime (both free of charge): Option 1: Call )*@!@))), free from your Vodacom cellphone and follow the voice prompts; OR Option2: 1. Dial!!! from your Vodacom cellphone 2. A MyPhone menu will appear with Airtime Transfer. 3. Select Airtime Transfer and choose the amount that you would like to transfer. 4. Enter the Prepaid Data SIM cellphone number and select confirm VODC Data Book 100MB.indd 11

12 Please note the following: Prepaid and Top Up customers can transfer up to 80% of their recharged amount, excluding the Top Up monthly subscription amount or the airtime value within a starter pack Contract customers will be billed for the airtime value transferred on their cellphone bill Customers can transfer any amount from R29 (twenty nine rand) Calls to )*@!@))) are FREE from your Vodacom cellphone For more information dial )*@!!*& (free from your Vodacom cellphone) Terms and conditions apply 2) Physical Airtime Recharge Vouchers: Can be bought at any Vodacom approved outlet. An airtime recharge voucher has the airtime value and PIN number printed on the voucher. 3) Till Slip Airtime Recharge Vouchers: Available at retailers displaying the Vodacom sign. The recharge value you choose as well as the PIN is printed on your till slip. Recharge with an Airtime Recharge voucher as follows: SMS your 12-digit recharge voucher PIN number to 100 (FREE), from the Vodafone Mobile Connect Connection Manager; OR Go to the Top Up by Voucher option on the My Account drop down list from the Vodafone Mobile Connect Connection Manager. Type your 12-digit recharge voucher PIN number in the space provided; OR Dial!)) )! 12-digit recharge voucher PIN number #, press the dial button (FREE) (e.g.!)) )!!@#$%^!@#$%^ ) on your cellphone; OR Call 100 (FREE) and follow the prompts 4) ATM and Online Banking Recharges: Recharge your Prepaid account via an ATM, or via Internet banking. The airtime value you choose will be credited directly to the cellphone number of the Prepaid SIM you received with your Internet Starter Pack (enter the Prepaid SIM s cellphone number when choosing which number to recharge) VODC Data Book 100MB.indd 12

13 Converting your Airtime to Data Bundles Once you have recharged the airtime value needed to buy a Data Bundle, you can purchase Data Bundles through any of the following four channels: SMS My Vodacom On the VMC Connection Manager Purchase Data Bundles at Banks 1) SMS: Send an SMS to 100 (FREE), from your Vodafone Mobile Connect (VMC) Connection Manager with the Data Bundle size you want to buy. e.g. If you want to buy a MyMeg 250 Data Bundle, SMS MyMeg 250 or for a MyGig 1 SMS MyGig 1 to ) My Vodacom: Go to click on My Vodacom to register/login (using the Prepaid cellphone number). Go to Buy Bundles to select a Data Bundle VODC Data Book 100MB.indd 13

14 3) On the VMC Connection Manager: a) Log-in to your My Vodacom Account via Account Login on your VMC Connection Manager, then click on My Vodacom to register/login (using the Prepaid cellphone number). Go to Buy Bundles to select a Data Bundle. b) Go to the Buy Data Add on option on the My Account drop down list from your VMC Connection Manager, to select a Data Bundle of your choice. 4) Purchase Data Bundles at Banks: Selected Banks offer Data Bundles via their ATMs or on Internet banking.the value of the Data Bundle you choose will be credited directly to the cellphone number of the Prepaid SIM you received with your Internet Starter Pack (enter the Prepaid SIM s cellphone number) VODC Data Book 100MB.indd 14

15 3.4. DATA BUNDLE PRICES For the latest Data Bundle prices, visit ACCOUNT AND DATA BUNDLE BALANCES You can check your balance in two ways: On your computer: Go to the Check Balance option on the My Account drop down list from your VMC Connection Manager, to check your balance. On My Vodacom: Log-in to your My Vodacom Prepaid Data account via the VMC Connection Manager or go to then click on My Vodacom to register/login using your Prepaid SIM cellphone number. Then go to account info and check your balance VODC Data Book 100MB.indd 15

16 3.6. KEEPING YOUR SOFTWARE UPDATED All software and firmware downloads available on are FREE when you connect to the website from a Vodacom SIM card, so it is easy to keep the software and firmware updated in order for your Vodafone Broadband Access Devices to function optimally. (Browsing is charged at applicable data rates) GETTING ASSISTANCE If you need help with setting up and using your Vodafone modem, please contact us: )*@!%% Data Support line (free from a Vodacom SIM) The Vodacom website help section ( ) Enclosed in the modem box is a technical support voucher (valid for 6 months from the date of purchase) that entitles you to one FREE visit or in-store support from one of our technicians to assist you with the installation of your software and set-up of your Free Vodacom address; OR to assist you with troubleshooting of your existing installation and the set-up of your Free Vodacom address. 4 USING YOUR PREPAID SIM TO MAKE CALLS, SENDING SMSs AND MMSs You can also use this Internet Starter Pack SIM to make voice calls, send SMSs and MMSs. Simply insert your SIM card into a cellphone. The Yebo4Less tariff package will apply when making voice calls VODC Data Book 100MB.indd 16

17 4.1 FREECHANGE FreeChange allows you to switch between any of Vodacom s Prepaid tariff offerings, every 30 days absolutely free, just dial the FreeChange number!!*! free from your Vodacom cellphone. Yebo4Less (This tariff package will be the default tariff when making voice calls, sending MMSs or SMSs, when inserting your Prepaid SIM card into your cellphone) Up to 100% discount on all calls dependent on where you are and the time of day. If you are in doubt or change your mind try FreeChange! Best of all, when changing tariff plans, you will not lose your airtime it will automatically be transferred. 4.2 LOYALTY OFFERS GETTING SOMETHING BACK Vodacom appreciates your support and that is why we give you something back just for being a loyal Prepaid customer. Every time you recharge with R10 or more Vodacom Prepaid airtime, you get Vodacom Talking Points that you can exchange for discounted Vodacom-to-Vodacom calls, SMS, MMS and Data Bundles or cellphones the more you recharge, the more Talking Points you earn! VODC Data Book 100MB.indd 17

18 What you can get with your Talking Points 100 Points 100 Free SMSs OR 5% Call Discount OR 100 Free MMSs 150 Points 150 Free SMSs OR 10% Call Discount OR 150 Free MMSs OR MyMeg 110 Data Bundle 250 Points 300 Free SMSs OR 15% Call Discount OR 300 Free MMSs OR MyMeg 175 Data Bundle 500 Points 750 Free SMSs OR 20% Call Discount OR 750 Free MMSs OR MyMeg 300 Data Bundle 1000 Points Selected phones from each category 1500 Points Selected phones from each category 2000 Points Selected phones from each category Please note: Call discounts do not apply if you are on the Yebo4Less tariff plan. Points can be exchanged when your Talking Points balance reaches the ABOVE thresholds. To find out how many points you have accumulated in total, use any of the following methods: Simply call (free from your Vodacom cellphone); or Dial!!! and select the Talking Points option on the MyPhone menu; or Visit participating Vodacom outlets; or Go to Yebo Millionaires Vodacom Yebo Millionaires is a game show exclusive to all Vodacom customers (Contract, Top Up and Prepaid customers). All Vodacom customers receive 2 FREE SMSs every week to enter Yebo Millionaires. Once you have used your 2 FREE SMSs, additional SMSs will be charged at just R1 (VAT included). You will also receive an additional FREE game show SMS for every recharge during the week VODC Data Book 100MB.indd 18

19 You can enter the competition in one of three ways: 1. Weekly SMS (choose your own nine lucky letters). SMS any nine alphabet letters (from A-Z) to in any order. 2. UPICK (Vodacom randomly picks nine letters for you, for the next 4 consecutive draws) In case you struggle to come up with nine letters every week then: SMS the word UPICK to and Vodacom will randomly generate nine letters on your behalf. Your UPICK entry will automatically be entered for the next four consecutive draws. 3. SAME (send the same nine lucky letters for the next four consecutive draws) In case you are attached to a specific nine letter word then: SMS SAME followed by a space and nine lucky letters to to enter your same lucky nine letter word for the next four consecutive draws. All SMS entries receive an SMS confirmation with a reference number and draw date. Retain this SMS as proof of entry. Once-off qualifying question for first time players: Customers sending their nine letters to #@)*@ for the first time will receive a simple multi-choice question that must be answered correctly to qualify to play the game. The customer only needs to answer the question correctly once, in order to play as many times as they like thereafter. There are amazing prizes to be won including: 9-letter match win R1 million 8-letter match win R letter match R29 Airtime 6-letter match R12 Airtime Even if you don t get the winning letters correct you could still win a prize with the Yebo Millionaires weekly and monthly lucky draws: Ten LG cellphones are given away during the weekly lucky draw and a Toyota Yaris is given away in a monthly lucky draw on the last Tuesday of every month. Watch the Yebo Millionaires game show every Tuesday on SABC 1 just before 18h30 to see if you are the next millionaire VODC Data Book 100MB.indd 19

20 PLEASE READ CAREFULLY Your new Vodacom SIM card has been preset with the PIN request disabled. This means that when you insert your SIM into your cellphone or modem, you will not be prompted to type in a PIN number. You will be connected to the Vodacom network. A PIN (Personal Identification Number) is a security code that stops your cellphone or device from being used without your permission. You can set your cellphone to prompt you for a PIN when you switch your cellphone on by referring to your cellphone manual, under your cellphone s settings and security features. Your cellphone will request a PIN number, use 0000 (these will appear as stars on your screen). You will then be prompted to set your own PIN number. Ensure that you choose a PIN number that is easy to remember. Your cellphone should confirm that your PIN has been changed. If you setup a PIN number on your cellphone and you enter a PIN incorrectly three times, the SIM card will be blocked and you will be required to enter your PUK number. The PUK number can be found on your Vodacom Certificate or obtained by calling Remember to keep your PUK number in a safe place. For more information, call Customer Care on 111 free from your Vodacom cellphone or call from any other phone at the applicable call rate VODC Data Book 100MB.indd 20