Business integrated Communication Solution (BiCS) Release 2.2 What s New? Solution Presentation

Transcription

1 Business integrated Communication Solution (BiCS) Release 2.2 What s New? Solution Presentation Application Softare Group Apr 2010 Edition 2 Ref. 8AL DRARA All rights reserved 2007, Alcatel-Lucent

2 Preamble History Edition 1 Apr creation of the document Edition 2 May 2010 Update & delivery Speaker notes included Disclaimer This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, this documentation is provided as is without any warranty whatsoever and to the maximum extent permitted. In the interest of continued product development, Alcatel-Lucent reserves the right to make improvements to this document and the products it describes at any time without notice or obligation. Copyright Copyright 2010 by Alcatel-Lucent. Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder. Distribution of the work or derivative of the work in any standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder. 2 Alcatel-Lucent BiCS 2.2 What s New April 2010

3 Content 1. BiCS 2.2 Release update 2. OmniTouch Instant Communication Suite 6.1 Build 100b 3. OmniPCX Enterprise Server Evolutions 5. Redundancy Evolution 6. Migration Evolution 7. Serviceability Improvements 3 Alcatel-Lucent BiCS 2.2 What s New April 2010

4 1 BiCS 2.2 Release update 4 Alcatel-Lucent BiCS 2.2 What s New April 2010

5 Business integrated Communication Solution (BiCS) Fully featured communication solution Pre-integrated, on a single industry standard server OmniPCX Enterprise telephony OmniVista 4760 Management OmniTouch Unified Communications Suite OmniTouch Standard Edition Contact Center Including Supervisor and Agent OmniTouch 8450 Fax server OmniTouch My Teamwork (IM& Presence) 5 Alcatel-Lucent BiCS 2.2 What s New April 2010

6 BiCS release 2.2 Application Release Update Applications updated to the latest feasible release version Operating systems updated New Applications and virtual machines added OmniPCX Enterprise Release 9.1 OmniVista 4760 Release CCagent Server Release 9.0 OmniTouch Instant Communications Suite 6.1 OmniTouch 8660 My Teamwork IM and Presence ACS8.0 Virtual Machine Virtual Machine Virtual Machine VMware Server Virtual Machine AS REMINDER BiCS Release Virtual machines Applications were: OmniPCX Enterprise R9.0 OmniVista 4760 R5.1 OmniTouch UC R6.0 RHES 5 Update 3 CCA R9.0 Operating Systems were : VMware Server Red Hat Alcatel-Lucent BiCS 2.2 What s New April 2010

7 2 OmniTouch Instant Communication Suite Release 6.1 Build 100b 7 Alcatel-Lucent BiCS 2.2 What s New April 2010

8 ICS Release 6.1-Build 100b New features available with BiCS For the Personal Computer Microsoft Windows 7 32Bits (Professional & Ultimate Editions) Microsoft IE8 (XP/Vista/Seven) Desktop Citrix XenApp 4.5 (formerly Presentation Server 4.5) and 5.0 For Microsoft Office Communicator 2007 R1 Telephony presence, click-to-call For Mobile Devices Apple iphone 3G/3GS Microsoft Windows Mobile 6.1 Google Androïd (under control) For Desktop Sets & Telephony server OmniPCX Enterprise 9.1 Free Desktop Application Ordering mechanism in Actis is same as with separate servers 8 Alcatel-Lucent BiCS 2.2 What s New April 2010

9 Considerations / Restrictions Citrix Support Stand Alone ICS requires b version to support Citrix, but is available on 100b on BiCS ICS 6.1 Restrictions No media server embedded (No VxML or TTS,) OmniTouch 8440 NOT embedded within ICS 6.1 Hi Def video requires external (ACS / My Teamwork) server 9 Alcatel-Lucent BiCS 2.2 What s New April 2010

10 Business Continuity 2a Citrix XenApp, Windows 7 64-bit 10 Alcatel-Lucent BiCS 2.2 What s New April 2010

11 Citrix XenApp support (1/4) Citrix XenApp is the on-demand application delivery solution that enables any Windows application to be virtualized, centralized and managed in a datacenter and instantly delivered as a service to users anywhere on any device. Client/Server Custom apps Application interfaces (UI s) Applications are centralized in the Data Center Web apps Data Center Desktop, Laptop Presentation Servers Application Servers 11 Alcatel-Lucent BiCS 2.2 What s New April 2010

12 Citrix XenApp support (2/4) XenApp can either host applications on central servers and allow users to interact with them remotely (online application delivery) or stream and deliver them to user devices for local execution (offline application delivery). Type of application to publish (share) with Citrix XenApp are as follows: Server desktop Content Application Accessed from the server Streamed if possible, otherwise accessed from the server Streamed to client Server desktop is the only option supported for Instant Communications Suite R6.1 applications. Published desktop means that a complete desktop, including a start menu, is presented to the end-user. Normally the user will not have a client desktop anymore and all his work is done from this published desktop. 12 Alcatel-Lucent BiCS 2.2 What s New April 2010

13 Citrix XenApp support (3/4) OmniTouch 8400 Instant Communications Suite R6.1 supports the running of following applications/integrations within a Citrix XenApp 4.5/5.0 environment: My Instant Communicator Web applications for telephony, call routing, messaging and teamwork services Microsoft Outlook 2003 and 2007 integrations Microsoft Office Communicator 2007 R2 integration IBM Lotus Notes 8.x integration IBM Lotus Sametime 8.0.x integration Unsupported features: Voice over IP communications Video conferencing 13 Alcatel-Lucent BiCS 2.2 What s New April 2010

14 Citrix XenApp support (4/4) : Hardware & Software requirements Supported versions: XenApp 5.0 XenApp 4.5 (formerly Presentation Server 4.5) (Versions of Citrix XenApp prior to Version 4.5 are not supported) Software prerequisites: XenApp 4.5 (Presentation Server 4.5) for Windows Server 2003 XenApp 5.0 for Windows Server 2003 and 2008 Hardware prerequisites: The XenApp server must have enough CPU, RAM, disk space and network bandwidth for each concurrent user. Performance depends on the tasks that are being performed, and on the hardware, software and networking setup. Refer to the Citrix guidelines. 14 Alcatel-Lucent BiCS 2.2 What s New April 2010

15 Windows 7 Support of Microsoft Windows 7 64-bit (Professional and Ultimate editions) For My Instant Communicator, Web applications, Microsoft and IBM integrations (Outlook/Office Communicator, Lotus Notes/Lotus Sametime) Browsers supported: Microsoft Internet Explorer 7 and 8 Mozilla Firefox Softphone is not and will not be supported on Windows 7 15 Alcatel-Lucent BiCS 2.2 What s New April 2010

16 User Applications 2b Free Desktop 16 Alcatel-Lucent BiCS 2.2 What s New April 2010

17 Free Desktop application compatibility (1/2) Alcatel-Lucent Free Desktop application is built on top of an Alcatel-Lucent XML services framework middleware. This software application must be installed on a dedicated machine. User web access Free Desktop Application OmniPCX Enterprise management IP Touch interface control XML Services Framework Middleware OmniTouch 8400 Instant Communications Suite Virtual Machine Hardware Personal computer OmniPCX Enterprise Communication Server 8 Series desktop phones 17 Alcatel-Lucent BiCS 2.2 What s New April 2010

18 Free Desktop application compatibility (2/2) 1 Server for: OmniTouch 8400 ICS Or + Free Desktop application OmniTouch 8410 ICWS OmniPCX Enterprise Communication server Or OmniTouch 8440 MS 18 Alcatel-Lucent BiCS 2.2 What s New April 2010

19 Android (in addition to BlackBerry and Nokia Eseries devices) 2c My Instant Communicator for iphone, Windows Mobile and 19 Alcatel-Lucent BiCS 2.2 What s New April 2010

20 Overview My Instant Communicator mobile edition Extends IP Telephony systems to cellular coverage zones and leverages existing wireless LAN (WLAN) infrastructure to reduce on-site/off-site mobile communication costs. Empowers mobile users with advanced communications functions (e.g. media blending, rich presence, directory lookup, device handoff, Voice over WiFi, etc.) through business services from the Alcatel-Lucent OmniTouch 8400 Instant Communications Suite. Delivers unified communications services to a wide range of single-mode (cellular) and dualmode (Cellular/WiFi) devices: Research in Motion (RIM) BlackBerry Nokia Eseries Apple iphone Google Android Microsoft Windows Mobile 20 Alcatel-Lucent BiCS 2.2 What s New April 2010

21 Key features, key benefits Key features Borderless office Increase first-call resolution Control/reduce costs Key benefits Users have unified communication capabilities everywhere (on-site and off-site) so they are able to get business notification events (voice mail, callback request, missed call) and access to enterprise-grade voice services (e.g. corporate directory, telephony presence, instant messaging and collaboration/conferencing) regardless of location Single business number: Avoid wasting time by having one number that automatically follows a user across multiple phones (fixed and Smartphone) Media blending: Provides additional media options for answering a call such as or instant messaging Cellular: Significantly reduce Smartphone costs with savings on long distance calls Wireless LAN: Use WiFi when at the office or at home Native design integration Easy to learn (time saving), easy to use Secure and reliable Secure VPN or Reverse Proxy connection to get and use information residing in the corporate network 21 Alcatel-Lucent BiCS 2.2 What s New April 2010

22 Features set (1/3) My Instant Communicator BlackBerry Nokia Eseries iphone Windows Mobile Android Single business number (one phone number, single identity) Single business voic box Business caller identification (1) (2) Business and private lifestyle management Make a call Using the internal extension dialing plans From the local contact list or corporate directory From the business call history From the voic interface Towards the company switchboard operator (3) Incoming call services (when phone rings) Mid-call control (telephony services while engaged in a call) Device handoff (move active call from Smartphone to fixed phone) Call forwarding, dual-ring on/off (ring both fixed and mobile phones or fixed phone only) (1) Local contacts in cellular mode, no limitation for the enterprise WiFi mode (2) Local contacts only (3) No visual voic interface 22 Alcatel-Lucent BiCS 2.2 What s New April 2010

23 Features set (2/3) My Instant Communicator BlackBerry Nokia Eseries iphone Windows Mobile Android Voice over WLAN (two-way automatic roaming and handover) Presence User presence Phone presence Media blending (voice, instant messaging, ) (4) (4) (4) Directory lookup (local and corporate contacts) Visual voic (display and manage your voice messages similar to ) Notifications at a glance (voice messages, callback requests, missed calls) Business call history Buddy list (personal contacts list) Instant conference (set up and join conference calls instantly, anywhere) Instant messaging (4) Voice and (5) (5) Join with a single click. Available for all meetings scheduled and displayed in the built-in calendar application 23 Alcatel-Lucent BiCS 2.2 What s New April 2010

24 Features set (3/3) My Instant Communicator BlackBerry Nokia Eseries iphone Windows Mobile Android Automatic fallback (keep voice services when data channel is off) Secure access to the enterprise Virtual Private Network (VPN) Reverse Proxy (TLS encryption) (6) Minimize international calling expenses (by routing international calls over the enterprise network) Support of a large range of mobile devices for use of existing mobile deployments Application management (software download over-the-air, remote configuration and provisioning) Multi-language application (6) BlackBerry Enterprise Server 24 Alcatel-Lucent BiCS 2.2 What s New April 2010

25 BlackBerry Graphical User Interface Missed calls and callback requests Additional telephony services (call voic , call attendant) Visual voic Call history Call forwarding, dual-ring on/off Call by number and lookup area Results list Refer to the User Guide for full details Flash Demo verfügbar in deutsch für 5 Smartphones: 25 Alcatel-Lucent BiCS 2.2 What s New April 2010

26 Nokia Graphical User Interface Refer to the User Guide for full details 26 Alcatel-Lucent BiCS 2.2 What s New April 2010

27 iphone Graphical User Interface Settings Call forwarding, dual-ring on/off Visual voic Callback requests Missed calls Call history Alerts Directory lookup Dial a number Call voic , call attendant Refer to the User Guide for full details Local contacts 27 Alcatel-Lucent BiCS 2.2 What s New April 2010

28 Windows Mobile Graphical User Interface Call forwarding, dual-ring on/off, user presence Missed calls, callback requests, call history Visual voic User log Call by number and lookup area Results list Additional services (context dependant) Refer to the User Guide for full details 28 Alcatel-Lucent BiCS 2.2 What s New April 2010

29 Android Graphical User Interface Call by number and lookup area Call history Call forwarding, dual-ring on/off Missed calls, callback requests, visual voic Refer to the User Guide for full details 29 Alcatel-Lucent BiCS 2.2 What s New April 2010

30 System requirements System requirements Cellular networks WLAN infrastructures Reverse Proxy VPN Gateway (when using Nokia devices) BlackBerry Enterprise Server (for BlackBerry devices only) Directories Provisioning (users with mobile services) 2G/2,5G/3G+ Aruba Networks (from OS 3.3 on) Cisco (based on Cisco Compatible Extensions, version 3 or 4) ProxySG appliances from Blue Coat Alcatel-Lucent Brick Any gateway supported by Nokia Eseries devices Version 3.6 or later LDAP version 2 or 3, Microsoft Active Directory Depends on already declared users (1 mobile user require 1 dedicated declared user). Refer to the ICS 6.1 Feature List & Product Limits document for more details 30 Alcatel-Lucent BiCS 2.2 What s New April 2010

31 Device requirements Devices BlackBerry Nokia Eseries iphone Windows Mobile Android Requires BlackBerry Device Software version or later Support of a large range of models: Storm, Bold, Tour, Curve, Pearl (refer to the feature list document) E51, E63, E66, E71 and E90 E52, E55, E72 and E75 coming soon 3G, 3GS 6.1 Professional Edition (version 6.5 end of Q1 2010) Tested on HTC Touch Diamond2 and HTC Touch Pro2 OS 1.5+ and 2.0 HTC Hero, HTC Magic, HTC Dream Refer to the ICS 6.1 Feature List & Product Limits document for more details 31 Alcatel-Lucent BiCS 2.2 What s New April 2010

32 Licensing model 1. User or Pack My Instant Communicator - 1 user license (Ref 3BA09105JA) A Remote Extension license is required on OmniPCX Enterprise side My Instant Communicator Mobility pack 1 user license (Ref 3BA00734AA) Includes a My Instant Communicator + Remote Extension license 2. Choose the platform BlackBerry (Ref 3BA09239JA) Nokia SW ID (Ref 3BA09240JA) iphone SW ID (Ref 3BA09242JA) Windows Mobile (Ref 3BA09238JA) 3. Options? Android SW ID (Ref 3BA09243JA) Mobility dual mode 1 user license (Ref 3BA00733AA) WLAN software client + SIP link for WLAN connectivity 32 Alcatel-Lucent BiCS 2.2 What s New April 2010

33 3 OmniPCX Enterprise Release Alcatel-Lucent BiCS 2.2 What s New April 2010

34 OXE Release 9.1 New features available with BiCS OXE 9.1 features inherited from Winter & Spring offer in a single step: New VoIP boards (including encryption) LLDP-MED, WLAN4.2 Arabic localization, SBC 5.2.x PCS download enhancement G722WB SLI-2 boards Loudspeaker announcement Cellular VM detector timer Free Desktop enhancement SIP trunk enhancement Call handling enhancements Ordering mechanism in Actis is same as with separate servers 34 Alcatel-Lucent BiCS 2.2 What s New April 2010

35 New VoIP Board set 3a 35 Alcatel-Lucent BiCS 2.2 What s New April 2010

36 Hardware: New VoIP boards (1/4) GD-3, GA-3, PowerMex & INTIP3 to replace GD, GA, MEX & INTIP2 boards Same level of service/ characteristics: 10/100 BT, Half/Full duplex management, QoS, VLAN H323 compatibility Daughter board to support VoIP codecs (G711, G723, G729), all framings, echo canceller, VAD, Modem/fax transparency, Fax T38 VoIP Call Detail Recorders Audio conferencing (3 parties and N parties) Management of country parameters (GD only) Voice Guide and DTMF receptors management Compatibility with Com Server redundancy and Passive Com Server Binary authentication Refer to Cross compatibility document for previous release compatibility 36 Alcatel-Lucent BiCS 2.2 What s New April 2010

37 Hardware: New VoIP boards (2/4) GD-3, GA-3, PowerMex & INTIP3 to replace GD, GA, MEX & INTIP2 boards New characteristics: 1G BT Ethernet interface Embedded voice and signaling encryption (refer to one of the next slides) Number of VoIP DSP resources (ARMADA daughter board common for both hardware) Per INTIP3 board 30, 60, 90 or 120 channels for INTIPA (with embedded encryption, limitation to 30 and 60 channels) 30 or 60 channels for INTIPB Per GA3 and GD3 board (with or w/o embedded encryption) Refer to next slide. Includes VoIP channels, 3-way/ N-way party conference and Voice Guides (configuration dependant) 37 Alcatel-Lucent BiCS 2.2 What s New April 2010

38 Hardware: New VoIP boards (3/4) GD-3, GA-3, PowerMex New characteristics: Add daughter board VoIP channels N-way conferences No 15 1x7, 2x7, 3x7, 4x7 or 1x15, 2x15 or 1x30 Voice Guide accesses 3-way conf DTMF/ Q23 receivers GD-3 mix No Yes 45 1x7, 2x7, 3x7, 4x7 or 1x15, 2x15 or 1x Yes GA-3 N-conf No 0 4x7 or 2x15 or 1x No 15 1x7, 2x7, 3x7 or 1x GA-3 mix No Yes 30 3x7, 4x7, 2x15 or 1x Yes 45 1x7, 2x7 or 2x GA-3 VoIP Yes GA-3 3-conf No PowerMex N/A N/A N/A Alcatel-Lucent BiCS 2.2 What s New April 2010

39 Hardware: New VoIP boards (4/4) General Notes INTIP2 has to be used for IOIP functions No RTP direct mode and transit (INTIP) is no longer supported New boards are not compatible with previous VoIP daughter boards (MADA3 or GIP6) Mixture of previous and new boards (GA3, GD3 and PowerMEX) is not authorized in the same common hardware Media Gateway With Crystal hardware, main and standby INTIP boards have to be the same 39 Alcatel-Lucent BiCS 2.2 What s New April 2010

40 Embedded Security 3b 40 Alcatel-Lucent BiCS 2.2 What s New April 2010

41 Embedded firmware for Voice and signaling encryption In order to secure the communications (voice and signaling) of Media Gateway (Crystal or Common Hardware), it was necessary to insert a MSM box between the GD/GA/INTIP and the LAN network On new VoIP boards, a software solution can be deployed to avoid adding the MSM hardware cost and associated serviceability costs The «software MSM» is used to protect the IP signaling link (IP Link) between the Com Server (through the SSM-RM, mandatory) and the Media Gateway, with authentication and integrity, in order to protect the availability of MG against MIM attacks. Additionally the IP link is also encrypted to protect against sniffing To encrypt voice though SRTP It uses SHA-1 as an integrity method with SSM-RM box (in front of Com Server) Encrypted Signaling Com Server SSM-RM IP Encrypted Voice 41 Alcatel-Lucent BiCS 2.2 What s New April 2010

42 Alcatel-Lucent overlay security solution architecture IP Touch Security Solution (with Thales partnership) IPMG with INTIP3 boards Signed configuration database Signed binaries Geographic redundancy High Availability Main Standby Alcatel- Lucent BiCS IPMG with legacy boards SSM-RM SSM-RM MSM-RM softmsm MSM-RM IP corporate network IPMG with legacy boards IPMG with GD3 boards softmsm Embedded encryption Medium Remote Site IPMG with PCS MSM-RM WAN Small Remote Site IPMG with legacy boards MGSec Secure IP Touch Encrypted media option IPSec VPN 42 Alcatel-Lucent BiCS 2.2 What s New April 2010

43 OmniPCX Enterprise R9 certified common criteria May 2010 OmniPCX Enterprise CS is certified EAL 2+ #1 IP telephony server to reach this security level Tests done by a government agency Source: (FR) 43 Alcatel-Lucent BiCS 2.2 What s New April 2010

44 Encryption limits & consideration Embedded Voice & signaling encryption is not compatible with Passive Com Server In case of adjunction, encryption has to be activated for all boards belonging to the same Crystal or grape of Crystal: INTIP3 with softmsm and INTIP2 with MSM box. Idem with Common Hardware: SoftMSM encryption has to be activated on all GD3 and GA3 of the Media Gateway. Pricing policy depends on number of Media Gateways, mixed boards and number of boards per Media Gateway: refer to Actis rules and/or Pricing Catalogue. Specific Encrypion offer available for BiCS. Discounted SoftMSM licenses for BiCS Specific SoftMSM license for BICS at discounted price compared to OXE standard offer -> Check the IP Touch security option in all peripheral areas you want to protect 44 Alcatel-Lucent BiCS 2.2 What s New April 2010

45 4 Server Evolutions 45 Alcatel-Lucent BiCS 2.2 What s New April 2010

46 Server Evolution : Appliance & Blade BiCS 2.2 is provided with the new IBM x3250 : Maokong IBM appliance x3250 M2 (Maolin) is replaced by x3250 M3 (Maokong) HP G6 Blade HP Blade type BL460c 46 Alcatel-Lucent BiCS 2.2 What s New April 2010

47 Server Evolution : IBM x3250m3 Maokong X3250 M2 Maolin replaced by x3250 M3 Maokong Characteristics Note Memory size 8GB 4 Modules Hard Disks 2 x 250GB SATA-2 RAID1 Hot swap Processor Xeon X3430 2,4GHz Ethernet links 2 Gigabit 47 Alcatel-Lucent BiCS 2.2 What s New April 2010

48 New Server Support: HP Blade G6 HP Blade type BL460c G6 Characteristics Note Memory size 8GB 2 Modules Hard Disks 2 x 500GB SATA-2 RAID1 Hot swap Processor Xeon E5540 2,53GHz Ethernet links 2 10Gbit 48 Alcatel-Lucent BiCS 2.2 What s New April 2010

49 HP Blade option considerations HP Blade option is available only through the On Demand Communication Enterprise Edition. It cannot be ordered through ACTIS HP Blade may not be available in all countries. Refer to local Alcatel-Lucent representative for more information. HP Blade option may impact some features / provisioning level. Refer to the reference document BiCS 2.2 Feature List & System Limits for more information. Price of HP Blade option differs from the standard IBM Appliance option The BiCS Pack that includes HP Blade option does not include the Blade center. Additional cost has to be provisioned for blade center (chassis), and any other HP options required (dual Power supply, centralized hardware management, ). As the Blade option does not include a DVD reader, the application upgrade must be done over the network (new feature available on BiCS R2.2) UPS monitoring and automatic switch off is not available (even if blade chassis does have it). 49 Alcatel-Lucent BiCS 2.2 What s New April 2010

50 BiCS R2.2 Server Upgrade Policy Alcatel-Lucent BiCS Server R1.0 R1.1 R2.0 / R2.1 R2.2 Official introduction IBM x3250 (Mabolas) R1.0 IBM x3250 M2 6GB (Maolin) ADD 2x2GB RAM ADD 2x2GB RAM R1.1 IBM x3250 M2 8GB (Maolin) R2.0 IBM x3250 M3 8GB R2.2 (Maokong) HP BL 460c G6 R Alcatel-Lucent BiCS 2.2 What s New April 2010

51 5 Redundancy Evolutions 51 Alcatel-Lucent BiCS 2.2 What s New April 2010

52 Redundancy option evolution Call Server redundancy with CS-2 can now share the same rack as other boards (no more the need to have a dedicated rack) IP Media Gateways Main BiCS Server LAN LAN Standby CS-2 IP Media Gateway 52 Alcatel-Lucent BiCS 2.2 What s New April 2010

53 6 Migration Evolutions 53 Alcatel-Lucent BiCS 2.2 What s New April 2010

54 Migration Evolution : Now from 4400 or OXE to BiCS Any 4400 can now be migrated to BiCS Same rules as defined in the OXE to BiCS Migration Migration from 4400 gives access to same BiCS licenses as migration from OXE. Automatic hardware obsolescence checking & re use. OXE+MG Alcatel-Lucent BiCS MG Migration path or Alcatel-Lucent BiCS 54 Alcatel-Lucent BiCS 2.2 What s New April 2010

55 Migration Global Rules Who can migrate? Any existing OmniPCX Enterprise or 4400 with : Less than 1000 users No 4760 MCS Edition Less than 32 IPMG What we get after migration? A full BiCS IP if number of IP users to migrate are more than TDM users to migrate A full BiCS 80 if number of TDM users to migrate are more than IP users to migrate A full system with BiCS configuration rules applied (as if it was a new system) At which price? Price of the migration is based on 1 migration base pack (IP or TDM), then additional users pack (packs of 10 IP users and packs of 10 TDM users) Additional features can be added / purchased at normal BiCS Price. 55 Alcatel-Lucent BiCS 2.2 What s New April 2010

56 7 Serviceability improvements 56 Alcatel-Lucent BiCS 2.2 What s New April 2010

57 Serviceability improvements Installation / upgrade over the network Installation from scratch (fully erased disks) can now be done through the network Upgrade of some applications can be done over the network (with some specific constraints) Fully automated delayed backup The Automated scheduled backup is now fully automated (no more the need to validate entries) 57 Alcatel-Lucent BiCS 2.2 What s New April 2010

58 Questions and Answers 58 Alcatel-Lucent BiCS 2.2 What s New April 2010