Alcatel-Lucent OpenTouch From Communication to Conversation

Transcription

3 OpenTouch Conversations 3

4 TRENDS in a world of digital natives MOBILE SAAS VIRTUALIZATION SOCIAL 4

5 What s Changing Internet wireless access will outstrip fixed by 2014 BB, Video, IM/Presence, Collaboration tools are mature Multiple channels of conversation are proliferating Social media surpassed in 2011 Today s dynamic conversations everywhere 5

6 Towards Conversations PC Internet VoIP Social Conversations Departmental Mobile Mainframe Analog Digital 2010 IBM Corporation 6

7 Conversations across the enterprise Social Imperative Device Proliferation Video Explosion Investment Protection Multi-Party Conversations Multi-Device Conversations Multi-Media Conversations Multi-Vendor Conversations ANY TO ANY COLLABORATION VISUAL STANDARDS 7

8 OpenTouch ENGINE of Conversations Communication applications Conversation Layer Business applications OXE Call Server SIP Server. Media Server Devices & Clients 8

9 OpenTouch Conversations Sales opportunities by needs Mobility Unified communications & collaboration Conferencing Visual Collaboration User Centricity Multi-devices Smart Deskphone Contact Center Business legacy & IP Telephony OpenTouch Management 9 COPYRIGHT 2012 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.

10 OpenTouch Business Telephony Benefiting from OmniPCX Enterprise Latest OmniPCX Enterprise evolutions Eg OpenTouch 1.1 / OxE 10.1: Desk Sharing on 8 Series shared offices IP DECT infra 8232 DECT handset Log -in Log -out DESK SHARING IP DECT OmniTouch 8232 DECT handset 10

11 OpenTouch Provides a brand new user experience MULTIPARTY Native conferencing capabilities during the conversation, at any time MULTIDEVICE Rapid session shift between devices while keeping the context, no disruption nor latency MULTIMEDIA Seamless Audio-video-document sharing escalations 11

12 User Centricity Multi-devices Desktop PC Mobile Tablet ipad Common information Similar Graphical User interface Consistent services Smart Deskphone IP phone Video Device ONE NUMBER CALL ROUTING ONE VOICE MAIL UNIFIED DIRECTORY MULTI MEDIA ESCALATION SESSION SHIFT MANAGER/ASSISTANT 12

13 Enriched Communications MULTI-MEDIA N-PARTY CONFERENCING OFFICE OTC ipad WEB SHARING / VIDEO ESCALATION MyIC Desktop ENTERPRISE MOBILITY SERVICES TRANSPARENT SESSION SHIFT MyIC Mobile MyIC Phone 13

14 Multi-device conversations: Routing profiles ROUTE INCOMING CALLS SELECT MAKE CALL FROM Always select appropriate devices to use 14

15 My IC Phone My IC Phone Touch Screen Beautiful Enterprise Services Dial by name Unified repertory Contacts Favorites Conversation log Visual voice mail Outstanding Audio Executives Services Ad-hoc Conference Manager / Assistant Outlook PC synchro (contacts) 15

16 My IC Phone Manager / Assistant Solution 1 ASSISTANT for 3 MANAGERS 3 MODES OF DELEGATION WHITE LISTS TELEPHONY PRESENCE MOBILE INTEGRATION 16

17 Manager / Assistant Manager Mobile Integration View/start/stop delegation Manager 1 Manager 2 Manager 3 ACTIVATE/DE-ACTIVATE DELEGATION Android, Blackberry COMMUNICATION LOG Logs Communications handled by assistant Assistant 17

18 My IC Phone Sync Contacts Outlook Contacts Synchronization Win XP SP2 and higher (32/64 bits) Win Vista (32 bits64 bits) Win 7 (32 bits/64 bits) Outlook

19 OpenTouch Conversation ipad Edition OPENTOUCH CONVERSATION The new user experience providing rich communications at your fingertips A single client, giving complete command Across multiple media, with multiple parties Among multiple devices ALL within the same conversation Designed for multiple platforms with Video, VoIP, data sharing ipad platform - Download from App Store Application Free, license in OpenTouch On-Site / Off-site usage 19

20 OpenTouch Conversation Features ipad Main Features Multimedia conferencing (audio, data, video) Conversation controls Communication history Favorite contacts Notifications, visual voic Directory lookup Instant Messaging Conference scheduling Presentation sharing Annotation Multi-device call routing User and phone presence Softphone (Voice/Video over IP - Wifi / 3G) (No 3PCC) 20

22 Mobility - Any Mobile Basic Services with zero touch No application on the phone No data infrastructure required OpenTouch Mobility Services available on any mobile Dual ring on fix phone and mobile phone Caller presentation Transparent Session shift to MyIC Phone or My IC Desktop Make call combined with MyIC Desktop Requires MyIC Desktop in order to manage call routing settings COPYRIGHT 2012 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.

23 Mobility Blackberry and Android Clients Adavnced Enterprise services on the move Intuitive interface Conversations while on the go Multi-device session shift Android 4.0 Android 2.3 Android 2.2 Corporate directory access Corporate phone presence Collaboration (conf with n participants) Corporate call history Corporate visual voice mail Manager Assistant (delegation) Multi device - Call routing profiles Multi device - Session shift (transfer or get call) DTMF fallback mode insuring basic services RIM OS 7.0 RIM OS 6.0 RIM OS

24 Mobility deployment Reverse Proxy secure access to OpenTouch UC&C DATA Web Services Internet Reverse Proxy GSM mode HTTPS DMZ HTTPS Wireless network (2G /3G/4G) TDM Voice PSTN WIFI mode HTTPS OpenTouch 24

25 OpenTouch Makes Multimedia Conferencing affordable SW solution for Multimedia Conferencing Audio/Data/Video Switching Ad-hoc & scheduled video* Conferencing Compatible with 3rd party Lifesize video end-points Up to 94 audio participants in a single conference Up to 47 A/D/V participants in a single conference High Quality Audio / Video Active talker OpenTouch (*) Scheduled video conferencing or video mixing requires external video MCU All-in-one Software Multimedia Web conferencing Desktop or Application Sharing Presentation/webinar mode ** (** ) Presentation / webinar mode requires Microsoft Windows Server/Office. Not provided. 25

26 OpenTouch Opens Conferencing to Guests Users Edge server for internet guests Enables guests to access OpenTouch conferences organized by OpenTouch users GUEST USER Customer Premises DMZ LAN/INTRANET Web client Internet Edge Server Access to OpenTouch conferences Doc sharing, Chat PSTN Audio (PSTN) Share with Customers Suppliers Partners OpenTouch 26

27 Visual Collaboration Interactive Whiteboard Solution (IWS) ANNOTATE OVER A PRESENTATION, A PICTURE OR A BLANK SCREEN Full editing capabilities: select/rotate objects, undo, zoom Save document on a drive ANNOTATE AT ANY TIME, AT OFFICE OR ON THE GO: In peer-to-peer sessions, ad-hoc and scheduled conferences Supported in MIC Desktop, ipad INTERACTIVE SESSIONS WITH INTERNET GUESTS Supported in web client for scheduled conferences AS if in the same meeting room Conference Room participant USB VGA MyIC Desktop MyIC Desktop OpenTouch 27

28 Solution for Remote Workers SIP Session Border Controller OpenTouch Session Border Controller SIP deep packet inspection to protect enterprises from attacks Secures OXE and OpenTouch BE SIP trunks Secures ipad, MIC Desktop (audio & video) remote workers. Dedicated HP appliance 1000 sessions Active standby redundancy Comprehensive solution End-to-End ALU tested (S)RTP Audio/Video media SBC SIP-TLS signaling Reverse Proxy VoIP-enabled remote client (MyIC Desktop OTC ipad) HTTPS Web Services Internet DMZ Enterprise Network OpenTouch 28

29 OpenTouch Packages 29

30 OpenTouch Solution for Mid & Large 30

31 OpenTouch A single Software suite addressing Mid & Large MID OpenTouch Business Edition 500 / 1500 users All-in-one solution for mid-sized Enterprises Sell more than just a PBX Sell conversation! OpenTouch SW Suite Base Building blocks OmniVista 8770 Network Management System OmniPCX Enterprise Communication Server OmniTouch Contact Center Standard Edition CCD/CCS OmniTouch 8440 Voice Messaging Services OmniTouch 8600 My Instant Communicator OmniTouch 8660 My Teamwork OmniTouch 8450 Fax Server OmniTouch 8082 My IC Phone support SIP Session Manager & Media Server Video switching, Mixing & scheduled with optional MCU BUSINESS TELEPHONY UNIFIED MESSAGING MULTIMEDIA CONVERSATION MULTI-DEVICES MULTI-MEDIA SESSIONS MULTI-MEDIA CONFERENCING UNIFIED MANAGEMENT OpenTouch Multimedia Services OXE OXE LARGE OXE 1500 users users Large OmniPCX Enterprise Network 31

32 OpenTouch Business Edition Mid Market all-in-one My IC Clients / SIP devices, including My IC Phone, OTC ipad Pre-installed SW OpenTouch 8770 Instant Comm Application Server SIP server - media server CCd/CCS OXE 10.1 Business Telephony Centralized topology (up to 32 branches) ICS 8400 based Collaboration, IM/Presence & Application sharing N-party multimedia conferencing Contact Center :CCD/CCS - Genesys Compact Edition (external) 8440 ICS based Messaging: unified or local Messaging 8450 Fax services 8770 Unified User management Voice survivability (Com server redundancy and Passive Com Server or SIP 3rd party proxy) Optional video MCU Security : Encryption / PKI 32

33 OpenTouch Business Edition Packaging Pre-installed on servers MyIC Phone Collaboration IM/Présence N-party Multimedia conf Unified Messaging Fax Services MyIC Mobile SIP Trunking MyIC Desktop Control, Softphone, Video MyIC Conferencing Ad-hoc, scheduled, N-party MyIC Messaging (Visual-VM, IM, UM ) OpenTouch Business edition Chassis Boards Racks Network Management 2000 users Legacy Terminals & interfaces RAID1 Dual Ethernet Appliance Users RAID1 Dual Ethernet Redundant PS 33 Appliance Users OXE OXE OXE network 5 nodes max

34 OpenTouch Business Edition Features & Provisioning overview Services OTBE1500 OTBE 500 Max user Max devices OXE Call Server Telephony Redundancy Passive Call Server Branch Embedded 32 Embedded 32 SIP /media Server Embedded Embedded Multimedia Conferencing Server Embedded Embedded Unified user management Managed users 8770 Embedded Embedded 500 Managed systems 5 1 Contact Center 75 agents (CCD) 8 CCS 50 agents (CCD) 5 CCS Applicative Users - Declared Applicative Users - Connected IM & Présence Desktop, Mobile, tablet Audio, Web Conferencing Ad-hoc video switching conferening Scheduled Video conferencing (+ ext. MCU) (+ ext. MCU) 34

35 BiCS To OpenTouch Business Edition: End user benefits Alcatel-Lucent BiCS Same services, plus 8082 My IC Phone OTC ipad Unified Messaging Full embedded Multimedia Conferencing Embedded Video Conferencing (switching) COPYRIGHT 2012 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.

36 BiCS To OpenTouch Business Edition: BP benefits Alcatel-Lucent BiCS Same Offer, plus Extended capacities up to 1500 users Unified Management Application Selling / PoC / Upsell opportunities Smooth transition to SIP telephony 36

37 OpenTouch MultiMedia Services Software packaging for deployment of OpenTouch users In addition of Standard OXE users In up to 100 sites OTC ipad MyIC Phone MIC Desktop MIC Mobile OXE Only One OpenTouch per solution Instant Communication App. Server SIP Server Media Server OpenTouch MS OXE R10 OXE OpenTouch scope ABC networking compatibility OXE R10.1, R10, R9.1 or R9.0 One Software packaging per ABC sub-network 1500 OpenTouch users users users 37

38 OpenTouch Multimedia services in existing OXE / ICS environment OpenTouch Users in addition to Voice and UC solution Deployment of OpenTouch Users as an add-on to an existing OXE/ ICS offer OpenTouch scope OpenTouch MS Instant Communication Services R6.1 or more Federation of Applicative Services Instant Comm. Application Server OXE R10.1 Com Server telephony presence and user availability Instant Messaging between users Scheduled Conferencing and Collaboration Voice Mail services w/o Voice Msg forwarding SIP Server Media Server SIP W S OpenTouch users ICS users 13.5K OXE devices 1.5K OpenTouch users users 38

39 Management Solution OmniVista 8770 REPORTING SETUP Administration Security Maintenance Scheduler Public Key Infra. Accounting Performance Reports DIRECTORY Directory NETWORK Unified User Mngt Device Mngt Configuration Alarms Topology Audit Maintenance 39

40 OmniVista 8770 Positioning in portfolio MyIC Phone OTC PKI OpenTouch Business Edition Unified User Management OpenTouch Multimedia Services Real Time Performance OpenTouch OmniVista 4760 PPP connectivity OXE < R OXO OXE R admin clients IP connectivity Application suite Configuration, Device Managt Alarms, Topology Accounting, PTP, Directory 40

41 OmniVista 8770 Packages Dedicated server OmniVista 8770 for OXE R10.1 OmniVista 8770 is part of OXE 10.1 Global Offer OmniVista manages OXE from R8.0 to R10.1 Full OXE management, including My IC Phone 8082 for Hotels OmniVista 8770 for OpenTouch OmniVista 8770 is part of OpenTouch Global Offer OmniVista 8770 manages OTMS and is embedded in OTBE IP OXE R8.0 OXE R9.x OXE R10.1 Dedicated server Embedded in OTBE In a blade center OXE R10.1 OTMS I OXE R8.0 OXE R9.x OXE R OXE R10 ICS ICM OTBE OXE R10.1 OXE R10.1 OXE R MCS 8770 OXE R10 ICS ICM 8770 OXE R10 ICS ICM 8770 OXE R10 ICS ICM 41

42 OpenTouch Commercial Offer 42

43 Commercial Offer Principle SERVER options High Availability - Management options USERS Messaging Desktop Mobile OTC Tablet Conferencing FAX DEVICES 80xx series 40x8 series 40x9 series DECT/WLAN LEGACY Items (chassis, boards) 43

44 OpenTouch Business Edition Licensing model 44

45 OpenTouch Business Edition configuration OmniPCX Hardware components Base server OpenTouch Licenses Hardware Phone sets 45

46 OpenTouch Business Ed. Commercial Model User Centric & Per User licenses OpenTouch (multimedia) User OpenTouch Standard (OxE) User 80xx series Video Ipad Mobile 40x8 series 40x9 series WLAN / DECT Devices 40x8 SIP Management Alarm Performance Metering Ticket Collector API Directory Management API Conversation n-party Audio /Scheduled Video / Data conferencing User Option Messaging Messaging User Option Mobile usage BlackBerry Androïd Any Mobile IPad BlackBerry WinMob Nokia Iphone Androïd Desktop PC OpenTouch Desktop Standard Desktop Standard User User type OpenTouch User Analog Digital IP SIP DECT WLAN Base Server Appliance Server (500 or 1500) 46

47 OpenTouch Business Edition Servers Base server embedded features & licenses Pre-installed Servers solutions OpenTouch Business Edition 500 Pre installed base software with all applications including base licenses, Operating systems (Red Hat, MS Windows, KVM) HP DL120 G7 1xXeon e QuadCore 3,2GHz 16GB RAM 2x500GB SATA RAID 1 mirroring with hotplug disk USB dongle (licensing management) Up to 500 full applicative users / 1000 devices Minimum 50 users to buy OpenTouch Business Edition 1500 Pre installed base software with all applications including base licenses, Operating systems (Red Hat, MS Windows, KVM) HP DL380 G7 2x Quad-core Xeon E GHz 20 GB RAM 2x500 SATA GB RAID 1 mirroring with hotplug disk. Redundant power supply USB dongle (licensing management) Up to 1500 full applicative users / 3000 devices Minimum 150 users to buy 47

48 OpenTouch Multimedia Services Licensing model 48

49 OpenTouch Multimedia Services OpenTouch MS server or OpenTouch Items OmniPCX Enterprise «attachment node» OXE & apps licenses OpenTouch licenses: - User - User options OpenTouch MS software - User management options - Infrastructure options + Hardware Phone sets Nota: OXE R10.1 minimum OmniVista 8770 NMS servers, packs & options 49

50 OpenTouch Multi Media Server Commercial Model User Centric & Per User licenses OpenTouch (multimedia) User OpenTouch Standard (OXE) User Devices 80xx series Video Ipad Mobile 40x8 series 40x9 series WLAN / DECT 40x8 SIP Conversation Messaging n-party Audio /Scheduled Video / Data conferencing User Option Messaging Users Mobile usage BlackBerry Androïd Any Mobile IPad BlackBerry WinMob Nokia Iphone Androïd Desktop Phone OpenTouch Desktop Standard Desktop User Flavor OpenTouch User Standard User OXE (attachement node )Legacy Hw & Sw components Base Options OpenTouch MS Server or OpenTouch MS Software 50

51 OpenTouch MS Server Base server embedded features & licenses Pre-installed Server solution OpenTouch Multimedia Services Server Pre installed base software with all applications including base licenses, Operating systems (Red Hat, MS Windows, KVM HP DL 380 G7 server 2x Quad-core Xeon E GHz 20 GB RAM SATA 2x500 GB RAID 1 mirroring with hotplug disk. Redundant power supply USB dongle (licensing management) Minimum 150 users to buy Up to 1500 full applicative users / 3000 devices Minimum 150 users to buy 51

52 OpenTouch MS Software Base software embedded features & licenses Software only solution OpenTouch Multimedia Services Server Base server software with all applications including base licenses, SIP engine UC&C services Operating systems (Red Hat, MS Windows, KVM) Up to 1500 users No minimum users to buy 52

53 OpenTouch Licenses 53

54 User Licenses OpenTouch User license Common services Directory access with Dial by name Universal Directory lookup (External Directory), Business call facilities such as transfer, trunk access, Telephony presence publication to other users One number (multi device capability) Communication log 3-way conferencing Unified user management Additional services with MyIC Phone: Manager/assistant delegation application Virtual assistant application Contact synchronization 54

55 User Licenses (2) Standard User license - OXE device based users Directory access with Dial by name, Universal Directory lookup (External Directory), Business call facilities such as transfer, groups, trunk access, 3-way conference Instant Messaging including user & phone presence from buddy list / contact list (on IP Touch 4068 EE) One number / user centricity Communication log Unified user management Rules Per user license Should be complemented with a «device license» Std user IP Std user Analog /std user digital Std user DECT /Std user WLAN. 55

56 User Options Desktop User Option PC-based client Common services for all My IC Clients Remote Call Control Services (hardphone call control) My Current Phone services VoIP SIP Integration with Microsoft Outlook and IBM Lotus Notes Telephony presence publication IM/Presence contact list Peer-to-peer Instant Messaging Peer-to-peer video OpenTouch Desktop Users supplementary services, VoIP softphone (SIP mode) 3 Way video conferencing with video switching 56

57 User Option (3) Mobility option for OpenTouch users Conversation services on Mobile devices OpenTouch User Mobile Option for Blackberry OpenTouch User Mobile Option for Android OpenTouch User Mobile Option for Any Mobile OpenTouch User Tablet Ipad Option 57

58 User Option (4) Mobility option for Standard users UC &C services on mobile devices Standard User Mobile Option for Blackberry Standard User Mobile Option for Windows Mobile Standard User Mobile Option for Android Standard User Mobile Option for Iphone Standard User Mobile Option for Nokia 58

59 User Options (5) Messaging User option Voice mail services Notification Visual Voice Mail Text to speech Local storage or Unified Messaging Option applicable to both OpenTouch and Standard users Rules Per user option Requires audio ports IAW customer traffic needs 59

60 User Option (6) Conferencing user option > 3-way ad-hoc conferencing audio, voice-activated video switching, IM, desktop and application sharing Scheduled conferencing audio, continuous presence video, IM, desktop and application sharing Option applicable to both OpenTouch and Standard users Rules Per user option Requires additional conferencing ports IAW customer traffic needs Continuous presence video conferencing requires an external MCU 60

61 User option (7) Fax Services User option Fax to mail Mail to fax Mail connector Option applicable to both OpenTouch and Standard users Rules 50 users shipped Requires Fax Media Port license IAW customer fax traffic needs 61

62 OpenTouch Server infra Option SIP trunking Per SIP Access licensing SIP OpenTouch Session Border Controler Per SIP session (call) Per remote user licensing SBC duplication service licensing 62

63 OpenTouch server infrastructure options (2) Multilanguage option 1 additionnal user option license Voice system prompt Voice mail services Automated attendant speech messages Text to speech services Rules Per language per user option OpenTouch system is shipped with one language right to use Automated attendant Automated attendant service Based on TTS technology Per server option 63

64 OpenTouch Server infra (3) Messaging audio port license Audio port for TTS-generated system services TTS technology System voice guidance for OpenTouch User 1 audio port per item Conferencing Media Port License N-party conferencing ports Audio, application and desktop sharing,, scheduled conferencing 2 media ports per item Rules Required when the following option are ordered Messaging, Language, Automated Attendant 2 ports are shipped on any configuration «suggested value» provided by quotation tool Rules Server option «Suggested value» provided by quotation tool To be ordered in accordance with customer traffic requirement 64

65 OpenTouch Server infra (4) Fax services Fax Service base Includes 50 fax user options & 2 media port fax Fax media port Supplementary ports for fax service Includes 2 simultaneous access 65

66 OmniVista 8770 OmniVista 8770 per user licenses: Alarm User Option Performance user option Includes VoIP performance module Metering User Option Ticket Collector user option Management API user SNMP trap & SNMP components MIBs Web Directory user option Per web directory user (accessing) Rules Per user option Should be ordered for all user (Standard and OpenTouch users all OXE extensions managed from

67 OmniVista 8770 OmniVista 8770 per user licenses: Alarm User Option Performance user option Includes VoIP performance module Metering User Option Ticket Collector user option Management API user SNMP trap & SNMP components MIBs Web Directory user option Per web directory user (accessing) Rules Per user option Should be ordered for all user (Standard and OpenTouch users all OXE extensions managed from

68 OmniVista 8770 OpenTouch Multimedia Server option OpenTouch MS option Service Configuration Alarm Performance Rules Per user option on OpenTouch MS Should be ordered for all standard and OpenTouch users 68

69 OmniVista 8770 server Per OpenTouch Server option Topology Administrator Session System Security Rules 1 administrator session is shipped with any

70 OpenTouch Business Edition Contact Center Contact Center Standard edition Genesys Compact Edition 1.x 70

71 OpenTouch Deploying users 4018 VM C&C Directory Multi-Line Group Hunting Supervision Attendant Call Pick-up 4038 VM BB 4038 VM C&C 4018 VM DECT OXE CS Analog OPEN-TOUCH VM, C&C Dial-Plan Call Features Trunks,CAC Unified Management ICS-ICM Mac iphone 8082 PC SIP BB ipad iphone Multimedia Conf IM/Presence Groupware Session-shift Native video SIP 71