The Next generation Network Management solution

Transcription

1 The Next generation Network Management solution August 2012

2 AGENDA 1. The Problem: IT is struggling to cope 2. The Solution: Automating Unified Management Application Suite Overview 4. Ordering and migration 2

3 The Problem: IT is struggling to cope Two thirds of time is spent on tactical, non strategic tasks Time allocation in IT departments Maintenance 40% Upgrades & tuning 21% Almost 100% growth per year in devices to manage Complexity is multiplying the risk of human error Developing new services 22% Over 60% of time is spent on Maintenance and Tuning Other activities 3% Educating business about technology 14% Source: Yankee Group Anywhere Enterprise--Large: 2008 IT and Managed Services survey 3

4 AGENDA 1. The Problem: IT is struggling to cope 2. The Solution: Automating Unified Management Application Suite Overview 4. Ordering and migration 4

5 The Solution: Automating Unified Management OmniVista 8770 automates user provisioning Operation time is reduced, Telecom costs are lowered OmniVista 8770 continuously measures performance through Key Performance Indicators Availability is increased, customer satisfaction rises OmniVista 8770 provides a single management interface across systems and devices Telecom costs are lowered, experts time optimized OmniVista 8770 Metering tracks Telecom costs and consolidates them Telecom expenses are reduced 5

6 OmniVista 8770 automates users provisioning Network Operation Center Administrators Local administrator OXE network OpenTouch Business Edition OpenTouch Multimedia Services OXE OXE OXE Simplified maintenance 6

7 OmniVista 8770 continuously measures Performance Proactive performance monitoring VitalSuite powered VoIP quality (MOS, R-factor) System resource monitoring (CPU, Disk, Messaging ) Key Performance Indicators (KPIs) Threshold settings provide advance warning Let s keep you healthy 7

8 OmniVista 8770 provides a single management interface across systems & devices Unifying Management of new MLE offer devices users Unifying applications OXE >=8.0 OTBE Appliance OTBE Blade OTMS Devices

9 OmniVista 8770 provides a unified user provisioning Double administration on OXE and UC Example: to remove a UC user, administrator has to perform a delete on UC then on OXE sequentially. Business Partners feedback: Costs of training for various management platforms Unified User management Create Voice and Application users on one single screen with few parameters Unified interface whatever user s location: OXE / OTMS/ OTBE Save operation time

10 Unified Interface VitalSuite Performance WBM ICS OmniVista 4760 Voice Management 10

11 1. The Problem: IT is struggling to cope 2. The Solution: Automating Unified Management Application Suite Overview 4. Ordering and migration 11

12 OmniVista 8770 Network Reporting Directory Setup Unified User Mngt Accounting Directory Administration Device Mngt Performance Security Configuration Reports Maintenance Alarms Topology Scheduler Public Key Infra. Audit Maintenance Integrated Application Suite 12

13 Application group : Network Unified User Management Create a user in few clicks Unified configuration OXE and OpenTouch graphical configuration Unified Device Management Maintenance OXE/OT back-up, OXE software update Deploy configuration and binaries files for all SIP Devices Fault and Performance monitoring Real time Alarms and Topology Audit Audit of the OXE/8770 operations 13

14 Unified User Management Create users on all systems from a single screen Save operation time Increase visibility and control Directory Entry Voice User MyIC User Voice Mail Box 14

15 DeviceManagement List of Devices supported OmniPCX Enterprise: Thomson 2022/2030 IPTouch 4008/4018 MyIC Phone 8082 (hospitality) MyIC Desktop OpenTouch: MyIC Phone 8082 MyIC Desktop MyIC mobile Supply configuration and binaries

16 Configuration Configuration to manage all systems from a central point OTBE Hosted/Appliance Editions OTMS OmniPCX Enterprise

17 Application group : Reporting Unified Accounting and Traffic analysis Telecommunications costs for OXE and OpenTouch users Past Time Performance Proactive Performance Monitoring VitalSuite powered 17

18 Performance Performance to check system health and VoIP quality from a central point OTBE Hosted/Appliance Editions OTMS OmniPCX Enterprise Messaging CPU Memory Disk LAN VoIP

19 Performance : services Summary (Resource View) Domains (System View) Severity Operation (Resource discovered) Period selection Reporting 19

20 Application group : Directory Unified web directory Search and Click to call 20

21 OmniVista 8770 positioning ICS 6.1 MyTeamWork UC Console Management Not Managed by OmniVista 8770 MyIC Phone PKI OpenTouch MyIC Phone OpenTouch Business Edition Unified User Management OpenTouch OXE VitalSuite OmniVista 4760 Distributed Server 100K Users PPP connectivity OXE < R OXO OpenTouch Multimedia Services OXE R8 30 Admin Clients Full Pack 30K Users IP connectivity Real Time Performance OpenTouch OXE Application suite Directory Configuration, DMS Alarms, Topology Accounting, PTP Other systems 21

22 System Requirement Dedicated Server Requirement PC: Windows 7 64b Processor 2GHz 4 GB RAM, 80GB Server: Windows 2008 R2 64b Dual core or Bi-Proc 2,5 GHz 4 GB RAM, 80GB disk: RAID5 Client Requirement PC OS 2GHz, 2GB RAM, 40GB disk Window 7 64b / 32b Windows XP SP3 Web directory Internet Explorer 8 Firefox

23 1. The Problem: IT is struggling to cope 2. The Solution: Automating Unified Management Application Suite Overview 4. Ordering and migration 23

24 OmniVista 8770 Packages OmniVista 8770 for OXE R10 Dedicated server OmniVista 8770 is part of OXE 10Global Offer OmniVista 8770 manages OXE from R8.0 to R10 Full OXE management, including My IC Phone 8082 for Hotels OmniVista 8770 for OpenTouch OmniVista 8770 is part of OpenTouch Global Offer OmniVista 8770 manages OTMS and is embedded in OTBE IP OXE OXE R8.0 R8.0 OXE OXE R9.x R9.x OXE OXE R10 R10 Dedicated server Embedded in OTBE In a blade center OTMS ICS ICM OXE OXE R8.0 R8.0 OXE OXE R9.x R9.x OXE OXE R10 R10 OXE R10 ICS ICM 8770 OTBE OXE OXE R10 R10 OXE OXE R10 R10 OXE OXE R10 R MCS OXE R ICS ICM OXE R ICS ICM OXE R ICS ICM

25 Quotation and Ordering in ACTIS OmniVista is available from ACTIS 16.1 OpenTouch Business Edition solution Local OTBE management (Configuration, Users and devices Management ) embedded Added value options: Metering, Alarms, Performance, etc. 25

26 Quotation and Ordering in ACTIS Business and Corporate solutions Centralized management for OXE and OpenTouch Multimedia Services License based on OXE Handle (CPU ID) Redundancy option MCS Edition for Hosted offer Automatic migration 4760 => 8770 Via Direct Keying for license on MAC address UUM, Configuration, Device Mngt, Audit Past Time Performance + VoIP, System Performance 26

27 Evolution from OmniVista 4760 Data migration from OmniVista 4760 ( 5.x) to OmniVista 8770 Recovery of configuration, accounting tickets & directory data OmniVista

28 Mixed Management Deployment OmniVista 4760 OpenTouch and OmniPCX Enterprise can be managed and monitored by several management platform: OmniVista 4760, 8770, VitalSuite Restrictions The OXE SIP devices can be managed only by one platform (4760 or 8770) OXE VoIP ticket : streaming limited to one platform No synchronization between OmniVista 4760 and 8770 regarding Directory, reports, customization, 28

29 Commercial upgrade Preferred pricing for OmniVista 8770 customers to Full VitalSuite 29

30 Conclusion - Take away OpenTouch is fully integrated in OmniVista 8770 Management Application. OmniVista 8770 provides mass provisioning and Unified User Management. Real Time Performance provided by OmniVista 8770 is a key feature for Customer who needs to check their quality of service Customer TCO of Management solution is reduced Unified interface reduces training cost Single platform providing all management services and addressing our Next Generation Voice and Application product 30

31 twitter.com/aluenterprise facebook.com/aluenterprise youtube.com/user/alcatellucentcorp 31

32 Back up

33 Architecture Mail Mass provisioning (PCX, OT..config file) SMTP OpenTouch OT Device import OmniVista 8770 Client Server Services Web Service SNMP HTTPS LDAP Client MySQL LDAP CMISE, FTP OXE SIP HTTP SNMP Web Directory SIP files HTTP OXE SIP Phones 33

34 Unified User Management OXE User with Voice mail User Data Name Cost Center Phone Type Phone Number OXE: User Profile Rights OT Application* MyIC login Voice Mail * option

35 Unified User Management : OXE OmniPCX Enterprise User Profiles management OXE User creation off line Mass provisioning by csv import Association with a SIP device Link with OXE configuration 35

36 Unified User Management OXE user with OTMS applications User Data Name Cost Center Phone Number OXE: User Profile Rights OTMS: User Profile Right MyIC login Voice Mail SIP & App user SIP user* * fallback + phone right + accounting

37 Unified User Management : OTBE, OTMS OTMS User Profiles management OTMS User creation off line Mass provisioning by csv import Association with a SIP device Link with OTMS configuration 37

38 Device Management Device Management to deploy and manage all SIP devices from a central point OTBE Hosted/Appliance Editions OTMS OmniPCX Enterprise

39 Device Management : operation Devices Binaries Parameters, 39

40 OTBE / OTMS Management Configuration Menu Graphical configuration Telnet (connect) 40

41 Security PKI : Certificate Management Enable secured SIP (SIP-TLS) deployment for Application server by providing trusted certificates Common certificate authority provides Native trust between certificates Device (not in OT 1.0), Nodes, Servers Packaged PKI management tool Limit technical support expertise on external PKI Reduce costs of multiple PKI vendors certification Single certificate distribution tool srtp CA root CA root CA root SIP TLS OT CA root 8770 Server 41

42 Security PKI : ejbca Operation Admin CERT (manual install) Provide CA root Sign OT CSR Deployment of CTL to 8082 Devices Via Device Management (not in 1.0) 42

43 Alarms, Topology Alarms OXE OpenTouch OmniVista 8770 Performance (KPI threshold crossing) Mail notification (triggered by filter) Topology 43

44 Accounting, past time performance, Reporting Accounting, PTP retrieval Organization Carrier Tariff FTP Acc, PTP files SIP Accounting, PTP Data management Process Cost (using carrier configuration) Process Total : hourly, daily, monthly, yearly Reporting Reports 44

45 Performance : counters collected on OXE 45

46 Backup / software download Maintenance service OT Backup OXE Backup OXE Software Update OXE Patch Software Download Process In configuration, For each PCX, define Master PCX + mtcl account to access PCX In maintenance Select a PCX (Client), Request software update, Select PCX Version Specify Date for FTP transfer, for switch to inactive partition 8770 transfers OXE Version to Master PCX, and sends PCXdownload command 46

47 Audit of the operations OXE configuration OXE command line OmniVista 8770 access 47

48 Directory Web Directory OmniVista 8770 Directory Manage tree Administrative directory data OmniVista 8770 Web directory Search Access from PC or from 4059 Click to call 48

49 Maintenance Scheduler OmniVista 8770 Maintenance Backup Restore Defragmentation OmniVista 8770 Scheduled Task Predefined Job (weekly, daily) Job Generated from other module 49

50 twitter.com/aluenterprise facebook.com/aluenterprise youtube.com/user/alcatellucentcorp