A Quick Guide to Student Information Points (SIPs)

Transcription

1 A Quick Guide to Student Information Points (SIPs)

2 Service Standard We aim to: Provide clear and accurate information Deal with your enquiries quickly and efficiently Ensure you have access to effective specialist support Work to improve the standards of the service we provide Answer the telephone in a polite manner, identify ourselves by name and telling you where we are based Return phone calls / s as soon as possible Resolve complaints about SIP services within 10 working days Your feedback We are: Committed to improving our services and will make appropriate changes where we can Pleased to receive feedback whether compliments or criticisms You can help us by: Treating us with respect Explaining clearly what your enquiry is about and giving us all the necessary information and documentation Informing us of any changes to your personal circumstances which may have implications for your records

3 Student Information Points (SIPs) aim to provide a comprehensive advice and information service to all students on all student-related matters, including: Academic Appeals and Exceptional Factors Accommodation Complaints Council Tax exemption Coursework Disciplinary procedures Enrolment Examinations Fees, Finance and bursaries Graduation Health Care information ID card replacement Induction Moodle Password resets Personal Emergency Evacuation Plans Personal Learning Plans Letters to confirm student status Referral to specialist services Sport facilities Support for disabled students Support for international students Timetables Tutors availability The All Saints SIP also offers specialist advice for course enquiries, student financial support and international student support. Student Information Points and Student life Offices are open Monday to Friday from 8.45 am to 4.30 pm. The All Saints SIP opens at on Friday.

4 Keeping your details up to date It is really important that you let us know if your personal details change and especially if your term time or permanent addresses or your phone or s change. If we don t have the right contact details, we cannot take responsibility if information you need goes to the wrong address. This might have serious consequences, for example you might miss a deadline or not receive advice about something you should be doing. You can keep up to date using Contact Management ( Please also remember to access your University regularly. For additional information about your studies please visit the Student Portal MyMMU (my.mmu.ac.uk)

5 Aytoun SIP MMU Business School Ground Floor, Aytoun Building PG SIP Enquiries John Dalton SIP The Faculty of Science & Engineering Ground Floor, John Dalton Building AYTOUN CAMPUS M All Saints SIP Ground Floor, All Saints Building sip@mmu.ac.uk Geoffrey Manton SIP The Faculty of Art & Design and the Faculty of Humanities Law & Social Science Ground Floor, Geoffrey Manton sipsouth@mmu.ac.uk ALL SAINTS CAMPUS Elizabeth Gaskell Student Life Office The Faculty of Health, Psychology & Social Care Ground Floor, Elizabeth Gaskell Building studentlifegaskell@mmu.ac.uk 3 Staff 17 Crewe campus ELIZABETH GASKELL CAMPUS Visitor 11 Crewe Green Road HOLLINGS CAMPUS Hollings Student Life Office First Floor, Hollings campus Crewe Railway Station 1 Brock 2 College House: 3 Contemporary Arts Building 4 Couzens Building 5 Crewe Lecture Theatre 6 Delaney Building 7 Digital Media Zone 8 Exercise and Sport Science Building 9 Frances Wood Building 10 Laurence Building Student Information Point 11 Library 12 Reception A Security 14 Seeley Building 15 The Student Zone 16 Valentine Building 17 Wilson Building 18 Students Union Building Entrances Crewe SIP MMU Cheshire Faculty Ground Floor, Laurence Building / studentlife.cheshire@mmu.ac.uk DIDSBURY CAMPUS Didsbury Student Life Office The Institute of Education & Faculty of Health, Pschology and Social Care Ground Floor, Administration Building studentlifedids@mmu.ac.uk