The Power of Agility. Introduction to Cognizant s Agile Practice. Assess Enable Transform Deliver. Cognizant Agile.

Transcription

1 Cgnizant Enable Assess Transfrm Deliver Cgnizant Assess Enable Transfrm Deliver The Pwer f Agility Intrductin t Cgnizant s Practice 2013 Cgnizant

2 Cgnizant Enable Assess Transfrm Deliver Cgnizant s Glbal Practice Experts in 300+ Prjects delivered Glbally. Ready Teams Transfr matin Jurneys Assess, Enable, Transfrm & Deliver Seasned Caches and Scrum Masters DAIKIBO Our Prven Apprach fr Glbal, Scalable Capability Scrum. Kanban, XP, Lean & SAFe Our Talent has DNA Helping Clients Create an Organisatin Training Curriculum

3 Cgnizant Enable Assess Transfrm Deliver Capabilities & Offerings Architecture, peple and rganizatinal readiness assessments framewrk and maturity assessments Prcesses, tls and methds Rad-mapping change Partnering with clients fr high quality end t end prject executin Experts in mdels Highly skilled, qualified and passinate staff High Perfrmance Teams Small r large scale prjects acrss all industry sectrs Deliver Assess Glbal Practice Enable Transfrm Cnsulting fr and rganizatinal change Best practice gvernance, engineering and prcess mdels Change management Supprting ur clients thrugh the whle jurney Training Caching and Mentring Helping ur clients find and develp the best talent Best Practices, Prcesses &Tls SCRUM, Kanban, SAFe, DAIKIBO, LEAN 2

4 Cgnizant Enable Assess Transfrm Deliver Our Talent & Strengths Pragmatists, living by the values f principles whilst being flexible t suit the business needs. Over Certified Caches & Scrum Masters with knwledge and experience in all key Industry segments. Lead ver 10 industry events a year and generated innvatins and white papers such as the Cgnizant Develpment mdel (DaikibTM ). We have experience f delivering prject using all flavurs f : Scrum, Extreme Prgramming (XP), Lean, Feature Driven, SAFe and Kanban. Our peple are passinate abut bringing the benefits f in t the wider enterprise and prgramme delivery dmain. Our talent have at the cre f their DNA. This makes them instinctively capable f helping ur clients intrduce and adapt cncepts t fit within their rganisatins.

5 Cgnizant Enable Assess Transfrm Deliver Benefits f Adpting Principles FOCUSING ON BUSINESS VALUE Week n week Priritisatin f Wrk RIGHT PRODUCT Emerging Design and Feature Sets TIME TO MARKET Regular, Visible Releases QUALITY Cntinuus Imprvement and Integrated Testing TRANSPARENCY Shwcases and Weekly Sprint Plans RISK MANAGEMENT Smaller Releases and Cntinuus Respnsiveness t Change BUSINESS ENGAGEMENT/CUSTOMER SATISFACTION Full Life Cycle Engagement and Part f Team MORE ENJOYABLE! Cllabrative, Hands-n and Empwered Teams 4

6 Cgnizant Enable Assess Transfrm Deliver Executin Mdel Phase Key Activities Key Deliverables 1. Requirements Elabratin Requirements Elicitatin Requirements analysis and validatin 2. Sprint Planning Stry pint estimatin Abstract develpment and release plan Interactin with third party vendrs related t interfaces 3. Sprint Executin Develpment Testing User stry acceptance 4. Prduct Review and Retrspectin Prduct dem Stakehlder feedback 5. Sprint Release Prepare release plan Deplyment f applicatin Validated and accepted requirements User stry list Wireframes/HTMLs/ther representatins Sprint plan Accepted user stries Test scripts Design Dcumentatin cnfirming t FDA aspects Retrspectin reprt Interim prduct release 5

7 Cgnizant Enable Assess Transfrm Deliver Transfrmatin Mdel - Blueprint Planning Plan Annuncement Event Preparatin & Pineer Wave Prepare Plateau # 1 (1 mnth) Plateau # 2 (1 mnth) Perfrm Plateau # 3 (1 mnth) First Majr Wave Secnd Majr Wave Third Majr Wave Steady State Assessment & Develp Radmap Develp Strategy & Charter Establish Prcess Office Kickff training plan Kickff OCM plan Embrace early adpters Cmmunicate and Execute Radmap Match the new prjects with the agile teams Inspect and adapt in the plateau Accelerate the ramp Optimize the prcess framewrk Mve t Teams Bring alng the skeptics Cntinuus imprvement Expand Teams 2-4 mnths 4-6 mnths 6-9 mnths 6-9 mnths 6-9 mnths Cgnizant prvides a multi-phase apprach fr Transfrmatin >40% >90% 6 Cgnizant hlds t the view that all business are able t transitin int an way f wrking that can result in imprvement in verall business value/utput, increased wrkfrce mtivatin and imprved efficiency (less waste).

8 Cgnizant Enable Assess Transfrm Deliver Challenges Our Experience Matters Transfrmatin is nt a silver bullet! Organisatinal Change challenging, incremental and requires strng leadership. Senir Stakehlder supprt is a must. Cntinuus imprvement takes time and energy and effrt. N ne size fits all dedicated client teams are crucial t adptin. Identifying teams and stakehlders with DNA is very imprtant. Radmap fr Change and measures f successful achievement are key. Training and caching supprt alng the way is critical as teams evlve and change. Business engagement and Spnsrship is als critical nt just IT led. 7

9 Cgnizant Enable Assess Transfrm Deliver Our Experience Case studies 01 Cmpany Overview: The client is UK's leading mbile and bradband service prvider. At the end f 2012, ttal access base reached 23.8 millin (+4% year-n-year), mainly driven by the higher cntract mbile base. Highlights Mature delivery teams delivered higher quality slutins with shrt change cycles and lwer cst f change with the help f XP practices like TDD and pair prgramming. Imprved turnarund time fr release and cntent management Efficient, scalable and flexible slutins 02 Client Overview: Leading glbal financial institutin that prvides slutins fr asset management, cmmercial banking, investment banking, private banking, securities services and treasury services. Highlights Enabled Faster time t market via Mdified AGILE Trained Client IT rganizatin n AGILE Cmpressed develpment 03 Client Overview: Leading glbal Air Travel prvider. This cmpany is ne f the wrld s five largest airlines in passenger miles transprted and perating revenues. It is an 80+ year ld cmpany with a lyalty system that is cnsidered ne f the best year-in & year-ut. This cmpany cmbines greater than 22 Billin annual revenue, 70 Millin Lyalty system members with mre than 1 $billin rewards available at any given time. Highlights Large scale develpment Increased Scalability and Velcity thrugh Daikib Trained, Cached and tled Client IT rganizatin n Daikib Enabled Faster time t market with increased flexibility 8

10 Cgnizant Enable Assess Transfrm Deliver Discussin Pints Learning Mre Hw much experience r understanding d yur teams have f methds? Hw d yu want agile t imprve yur business Can?? Hw wuld yu describe yu current mde f business executin? And what are it s primary weaknesses?? Which part f yur rganizatin is investigating in the use f methds? yu describe the cmpany and team culture? Willingness t change? Cmpetitive threats? Business and IT relatinship and lcatins? 9

11 Cgnizant Enable Assess Transfrm Deliver Further Backgrund 10

12 Cgnizant Enable Assess Transfrm Deliver Telecmmunicatins Industry Client Overview: The client is UK's leading mbile and bradband service prvider. At the end f 2012, ttal access base reached 23.8 millin (+4% year-n-year), mainly driven by the higher cntract mbile base. Highlights Mature delivery teams delivered higher quality slutins with shrt change cycles and lwer cst f change with the help f XP practices like TDD and pair prgramming. Imprved turnarund time fr release and cntent management Efficient, scalable and flexible slutins Situatin Situatin Benefits Due t high cst f change and lnger change cycle time, mve frm waterfall t methdlgy Migrating the existing nline shp t a new technical slutin in rder t reduce ttal cst f wnership and imprve perfrmance and custmer experience Existing prtal lacked the integratin t the back ffice systems resulting in increased cst t serve Existing technical cmplexity in the prtal meant high cst f change and lng turnarund times Lack f flexibility, tired cntent and vercmplexity meant pr new custmer acquisitin capability Expending un-budgeted cash in paid-fr links, clud services and banners t drive traffic t the site With the help f experienced caches and senir scrum masters with relevant nline delivery experience transfrmed the delivery methdlgy frm waterfall t. Rigrus XP practices like TDD and pair prgramming were adpted. Cgnizant mitigated develpment risk by using a cmbinatin f rigrus testdriven appraches and cntinuus integratin and deplyment. The new architecture went live early in Q with a cmpletely clean testexit reprt and has had numerus small business changes since, requiring n dwntime t custmers. Requirements management, Scpe definitin and Functinality assurance Higher quality slutins with shrt change cycles and lwer cst f change XP practices like TDD and pair prgramming drve dwn the number f prductin issues and supprt csts, directly reducing system dwntime and imprving custmer satisfactin Overall cst reductin due t reduced develpment & supprt csts. It is ntewrthy that the ttal cst f peratins were lesser than the waterfall methdlgy Better custmer experience n an advanced technlgy platfrm Self Service Accunt management Increased relevant traffic t site & imprved Sales cnversins Ease f enhancing the system t new functinality 11

13 Cgnizant Enable Assess Transfrm Deliver Large Financial Services Prvider Client Overview: Leading glbal financial institutin that prvides slutins fr asset management, cmmercial banking, investment banking, private banking, securities services and treasury services. Highlights Enabled Faster time t market via Mdified AGILE Trained Client IT rganizatin n AGILE Cmpressed develpment Situatin Situatin Benefits Custmer wanted t accelerate the develpment f a tl t supprt their client service rganizatin. Custmer stakehlders were in distributed gegraphic lcatins and had limited knwledge n agile. Agreement n business bjectives was a challenge Custmer needed t re-engineer the business prcess flws. Cmplexity f prject was high multi-vendr, multi-site, quick ramp-up, cmpressed timeline, new business prcess flws Implemented Mdified Scrum Onsite stry authring teams Offshre Scrum teams Offshre QA teams Daily reprt Metrics-fcused adjustments Center f Excellence prvided prject prcesses, tls and templates t suit prject needs Training by experienced agile practitiners(internal and external) fr quick ramp-up f prject teams. Technical slutin based n the Pega CPM tl suite. Use f Pega CPM prvided immediate clear business value, prviding faster time t ROI. training f client business teams will be leveraged fr future phases f the prject High cllabratin f all stakehlders f the prject 12

14 Cgnizant Enable Assess Transfrm Deliver Large Legal Infrmatin Prvider Client Overview: Leading glbal prvider f infrmatin and services slutins t prfessinals in legal, crprate, gvernment, law enfrcement, tax, accunting, academic, and risk and cmpliance assessment. Highlights Large develpment Increased thrughput and velcity thrugh Cgnizant Factry Mdel - High Velcity Develpment Framewrk (HVDF) 180 Member team- 150 Offshre/ 30 Onsite acrss 16 Scrum Teams Situatin Situatin Benefits Strategic Prduct with revenue > $ 1 bn; multi-year radmap Aggressive release timeline t gain marketshare Cntinuus Requirement changes Cmpetitive prduct landscape Latest technlgy platfrm Multi-vendr, multi-site AD; ~180 member team fr 4 years. Drivers Faster time t market Adaptability t market changes Stakehlder agreement and feedback n business bjectives Implemented HVDF High Velcity Develpment Framewrk Scrum Teams State Driven Backlgs Effective Requirements Management Integrated Tlset Center f Excellence prvided prject prcesses, tls and templates t suit prject needs Training by experienced agile practitiners(internal and external) fr quick ramp-up f prject teams. Use f Advanced cmmunicatin tls and techniques fr tighter cllabratin Higher business value delivered - priritizatin f features and flexibility f requirements change Increased thrughput due t quick additin f teams at ffshre faster time t market and faster ROI. State driven develpment fr ptimal utilizatin f resurces acrss distributed lcatins in true Factry Mdel Increased respnsiveness between all stakehlders f the prject 13

15 Cgnizant Enable Assess Transfrm Deliver Leading Hme Imprvement Retailer Client Overview: With $50 billin in annual sales, this leading hme imprvement retailer is a Frtune 50 cmpany that serves apprximately 15 millin custmers a week at mre than 1,725 hme imprvement stres in the United States, Canada and Mexic. Highlights Mving frm traditinal waterfall t develpment n variety f develpment prjects Targeting imprved quality and time-t-market using Daikib Scrum Integrating with client and third-party testing center prcesses Situatin Situatin Benefits Glbal Develpment Center needs t mve frm traditinal waterfall apprach t. Need t change 25+ prject teams Integrating with multiple IT partners sme f which are nt using. Variety f prjects frm simple enhancements t very cmplex system integratin effrts Utilizing fr innvatin prf f cncept prjects Implementing Large Scale - Daikib On-barded Cach Cmpleted ScrumMaster Training Initiating Prduct Owner and Stry Authr Training Independent Quality Assurance teams 2-4 week iteratins Higher level f quality as measured by a reductin f pst-prductin defects Increased adherence t develpment standards Deliver incremental value t business t achieve faster time-tmarket Early discvery f issues t reduce risk Increase custmer / stakehlder satisfactin Imprve cllabratin and cperatin in the team 14

16 Cgnizant Enable Assess Transfrm Deliver Airlines Industry Client Overview: Leading glbal Air Travel prvider. This cmpany is ne f the wrld s five largest airlines in passenger miles transprted and perating revenues. It is an 80+ year ld cmpany with a lyalty system that is cnsidered ne f the best year-in & year-ut. This cmpany cmbines greater than 22 Billin annual revenue, 70 Millin Lyalty system members with mre than 1 $billin rewards available at any given time. Highlights Large scale develpment Increased Scalability and Velcity thrugh Daikib Trained, Cached and tled Client IT rganizatin n Daikib Enabled Faster time t market with increased flexibility Situatin Situatin Benefits The Lyalty System is ne f the ldest mst successful prgrammes in the Retail and Travel & Hspitality industries. While this system is arguably ne f the mst admired systems in the wrld; it is ld, archaic and highly fragmented. T respnd t market changes, it takes increasingly lng perids t mdify the system, resulting in heric endeavrs t quickly respnd t changes in ur business. 2.5 millin custmer transactins daily Thusands f interfaces, prgrammes and reprts need t be replaced Implemented Large Scale - Daikib Siebel Lyalty (Largest ever implementatin) Mbility Slutins Single Data Warehuse 2 year multi-team prject Independent Quality Assurance Perfect quality required teams Multi-vendr lead by Cgnizant Implemented a Learning Pilt Prject Each Release will be re-estimated based n Learning's Releases are time bxed 3 week iteratins Capacity and target based cntract 15 Iteratin-wide dems ensured nging feedback frm business Client s business team in turn has been able t shwcase prgress t their custmers and generate feedback t imprve the user experience, which is the primary bjective f Release 1 f the prgramme C-lcatin and cllabratin acrss business and IT team Prxies increased quality and agility All develpment teams are cllcated as a whle but distributed causing increased velcity Independent QA t ensure high quality n edge testing.