Got a ringing phone and no one to answer it?

Transcription

1 Got a ringing phone and no one to answer it? Give that phone to me. I ll take care of it! Call Center Plus Services and Prices

2 Hello! My name is Ilene and I own Call Center Plus. I don t know about you, but when I hear a phone that rings and rings and rings it makes me crazy! Somebody pa-leeeeze answer that phone!!! As a business owner, I understand how vitally important all customers are to business. Your customers are your most important business asset, including those on the other end of that ringing phone. They don t really care if you are servicing another customer when they call. They may or may not care that you have been up for the last 20 hours and they are interrupting some much needed sleep. They just want to feel that they are important and valued. And that is where I come in. I can make sure every customer who calls you gets the best service you have to offer, no matter how busy you are, no matter what time of day or night, no matter what! Why Use Call Center Plus? Whether you are an established business with a huge clientele or a new start-up, we can handle all your outsourcing needs at Call Center Plus. Convenience think of us as an extension of your office that is open 24 hours a day, 7 days a week. Your customers never get a recording, but talk to a real, living, breathing person, no matter what time of day or night it is. Cost consider the price of paying office staff (salary, benefits, overtime, etc.) to do what we can do at a much, much lower rate. Availability our doors are never closed, which means your customers have access to your business every hour of the day and every single day of the year. We have a backup system for our backup system so we can guarantee your customers will get through to us, meaning they are getting through to you. Security We take great measures to safeguard your sensitive information. Versatility from architect to zoo keeper, no matter what your business needs or demands, we can program your account specifically to meet your particular needs. Technology we use the latest call center software technology and work hard to ensure we are always on top in the IT world. Viewmyaccount.net this feature allows you to see what we see when we take your calls. You can look at your account any time you want and make all the changes you need to have the perfect account! Our Staff our agents are handpicked to deliver professional, courteous, prompt, and accurate services for your business. We treat your customers like they were our own.

3 What Services Do We Offer? Message Taking Emergency/On-call Dispatching Appointment Scheduling Order Taking Secure Messaging Healthcare Provider Services Details About Our Services Message Taking Our message taking service is like having a personal staff assistant on call all the time. Whether you are in the office or not, near a phone or not, we make sure your business never misses a message from an important client again. Once we receive the message we can send it straight to you via text message, fax, , or a combination of any of these options. Expecting an important call? Just let us know and when the call comes in, we will transfer the caller straight to you! If your business is related or similar to any of the following, our message taking service is perfect for you! Real Estate Office Computer Services Distribution Center Manufacturers Financial Investment Office Web Hosting Services Insurance Company Publishers Office Short Sale Home Buyers Anyone who has ever missed a call! Land Developers Emergency/On-Call Dispatching Do you own a business that promises 24/7 availability? When you promise your clients someone from your organization will be there for them during your off hours it is critical that your on-call or emergency specialists get and respond to the message, especially when it is considered an emergency! When you need to get the right information to the right person at the right time, we can help. You can sleep soundly at night knowing that your clients will be taken care of. You won't have to worry about making sure someone from your organization always has access to the "oncall cell phone" and then hoping that person won't miss the call. When we take care of your dispatch services, we will call and text your designated first specialist/technician using every number we have for that technician. If he/she fails to respond to the message, we will call the

4 next specialist/technician on the list. And then the next and the next and the next until we reach someone who can/will respond to the call. We won't give up until we reach someone! Happy clients we provide this service for include: Property Management Offices Mortuaries Auto Towing Computer Hardware Technicians Software Manufacturers Equipment Rentals Appointment Scheduling Data Protection Services City Offices Equipment Maintenance Offices Medical Equipment Rental Companies Flood and Fire Damage Cleaning Services Let's face it - you need clients to call and schedule an appointment for your services to stay in business, yet the scheduling process takes up valuable time. What is the solution, you ask? Let us do the scheduling for you! We can schedule your appointments using a web-based calendaring program, such as Google Calendar, or any other web-based calendaring program of your choice. Since we are using the same calendar you see, there is no chance of overbooking you or your staff. If you wish, every morning we will , fax, or text you a list of your appointments so you are prepared for your day. Then during the day we can also handle all cancellations, rescheduling, and last minute appointments. As appointments and/or cancellations happen throughout the day, we will keep you informed so you are always aware of last minute changes. When clients call to schedule an appointment, we can provide them with information on the services you provide, including basic price quotes. In addition, we can also take care of your appointment reminder calls. You know you hate making those reminder calls so let us do it for you! A few examples of current clients that use our appointment scheduling features include: Carpet Cleaners Beauty Salons, Day Spas Doctor and Dental Offices Massage Therapists Computer Repair Services Chiropractors Seminar Reservations Optometrists/Ophthalmologists Law Offices Mental Health Providers

5 Order Taking Are you missing sales because you are not catering to the people who prefer to place an order over the phone instead of directly from your website? Are you so busy with your faceto-face customers that you can t stop and answer the phone? We can easily fill this niche for you! We are able to take orders for your product or services by either interfacing with your website or by creating an order form for you. Either way, you are free to run your business while we handle the phone orders for you. And remember...we are here 24/7 so even if your business is closed for the night or the weekend, we are available to capture those sales! Here is a sample of businesses that have used (and loved) our order taking services. Restaurant Take-Out Orders Environmental Products Pet Product Suppliers Candles Dietary Supplements Gymnastic Equipment Toy Manufacturers Ministry Fund Raising Orders Hair Products and many, many more Outside/Yard Products Secure Messaging/Healthcare Provider Services Do you need to receive secure messaging but hate the idea of carrying a pager? Now you can get secure messages delivered to your smartphone or ipad - instantly! Call Center Plus offers a cutting-edge solution for a mobile world that replaces the pager with your smart phone and enables two-way instant but secure communications. How does it work? When a call for you comes in, one of our operators answers the phone as a seamless extension of your front office, takes a message, and if protocol dictates, dispatches a secure message to you or your on-call personnel via your smartphone and/or tablet. How is this different? Conventionally, telephone answering services dispatch secure messages to pagers that the users must carry with them. Our secure messaging app is a powerful, secure smart phone paging and messaging application built for Android, Apple (ipad, iphone, IPod), and Blackberry devices that replaces or supplements paging technology and enables two-way instant secure communication. It uses end-to-end encryption with all of its messages to provide this security. You can be confident that all messages are completely secure and meet HIPAA, PHI, and HITECH regulations, keeping your patient or client sensitive information secure.

6 Who can benefit from our Secure Messaging Service? Health care providers such as doctors, dentists, counselors, therapists, etc. Professionals who must transfer sensitive information such as attorneys, bankers, realtors, etc. Researchers with sensitive data collection Anyone who deals with sensitive or delicate material or evidence Call Center Plus is on call 24/7 so you don't have to be. We pride ourselves on our customer service and we take care of your customers the way you would take care of them. We are friendly, courteous, reliable, detailed, and accurate. We use the latest answering service equipment to ensure we are capable of keeping up with the demands of your business. We NEVER outsource our services and English is the first and primary language of all our operators. What does that mean to you? It means your customers will be able to understand the person on the other end of the phone! What our customers are saying about us From an emergency dispatch client: I can sleep at night knowing that you have the phones. There has only been one incident and the operator owned her mistake. In all the call centers we used in the past and all the mistakes made, no one ever owned the mistake before, we were just ignored. Going with Call Center Plus is the best decision we have made in a very long time.

7 Billing Packages Call Center Plus: Where the PLUS means more! We offer a variety of plans to meet the needs of your business. 4-Week (28 day) Billing Cycle Minutes Per Month Price Each Additional Minute 150 $150 $ $200 $ $400 $ $600 $0.93 1,000 $800 $0.91 1,500 $1,150 $0.90 2,500 $1,875 $0.89 5,000 $3,500 $ ,000 $6,800 $ ,000 $13,000 $0.68 Type of Delivery Price per Billing Cycle Free Text Message Free Secure Messaging $35.00 Fax $10.00* Operator Patching $35.00* *Plus an additional $0.10/minute for long distance fees To set up your account we charge a one-time fee of $35.00 per hour, with a one-hour minimum charge. FYI except for special requests, most accounts take approximately one hour to set up. See our website for current specials on set-up fees! Are you a new start-up business or a charitable organization? You may be eligible for a free set-up! See our website () under the giving tab for details. Go to our website () to get the order form (under the services tab) for the service you need. It s as easy as that!