Patient coordination and medical collaboration

Transcription

1 Patient coordination and medical collaboration Practices / Medical centers Clinics / Hospitals Care / Sociotherapy Service providers Managed care / Insurance

2 The samedi principle Patient coordination and medical collaboration for improved predictability, less administration and increased patient service! In many areas, the use of the Internet is nowadays an integral part of daily life. Whether executing banking transactions online, shopping online or booking a flight via the Internet - the World Wide Web has established itself as state-of-the-art information and communication Platform. Also in healthcare, online processes are becoming increasingly important. More than 60 percent of the population in industrialized countries use the Internet for health issues today. Two out of three doctors have their own website and use online marketing strategies. The complex, cross-sector coordination of treatments within healthcare provision is currently still largely done through analogous communication by fax, phone or mail both a time-and cost-intensive and error-prone medium. Digital treatment planning allows transparent processes, improved data quality and greater cost efficiency. The software solution samedi provides seamless networking to all healthcare providers based on a collaborative process of planning and patient management across sectors. The coordination of the treatment process as well as the digital representation of all relevant communication channels between patients, doctors, hospitals, health insurance companies (,) and other medical service providers can be managed and configured via samedi comprehensively and more efficiently at the same time. Moreover, samedi fulfills the highest safety requirements (based on European patents) while being built on a fully web-based architecture. Thus, samedi does not require any additional hardware or software installation and can be integrated also in heterogeneous software environments thanks to manifold technical interface options (API). samedi offers the following custom-tailored modules on a fully online basis: Calendar scheduling based on workflow management & resource planning Rule-based patient booking portal and automatic patient reminder system (CRM) Appointment coordination and collaboration in the physicians network Patient account, electronic medical records (EMR), and auto patient notification system Digital form management for collaborative treatment documentation and invoicing Expandability through the integration of third-party web-software e.g., laboratory systems (Starnet of Sonic Healthcare) And much more

3 samedi for health insurance and managed care Online services, marketing, and treatment coordination for customers achieving a high quality medical care at lower administrative overhead samedi offers a comprehensive communication and coordination tool as a platform for secure collaboration in the medical sector. As payer for or manager of health benefits, you can oversee and directly coordinate all steps of insurance supply in collaboration with medical service providers. All information and coordination takes place online on samedi so that communication errors and interruptions of supply belong to the past. Benefits at a glance: Seamless, interface-free treatment coordination: The online collaboration platform samedi enables insurers or managed care organizations an efficient, cross-sectoral supply control with direct online connection to the needed service providers. The comprehensive rule and rights based workflow and form engine of samedi provides the basis for a targeted, structured cooperation within the collaboration. Structured and purposeful communication: Send secure messages and files just-in-time across the network and prompt approvals and invoices online to contracted service providers without using letters, faxes, or phone. By using the self-customizable form management of samedi you process supply contracts and insurance statements with doctors and other healthcare providers quickly and comprehensively based on highest security standards. Online service for policy holders: Set new standards in your service portfolio for policy holders and improve the quality of care. For instance, offer convenient online appointment booking directly or as a service with your own call centers based on samedi s call center module. Integrate the policy holder automatically in your work flow and internal processes to reduce workload by using the automated dispatch of medical records and individualised information for the next treatment or prevention measures.

4 Treatment coordination Rule- and process-based collaboration Based on a multi-functional resource control and process planning tool for service providers, samedi enables a comprehensive case management operation through active, cross-sectoral coordination of treatment processes for your policy holders. The complex set of predefined rules and rights (regarding services, benefits, work schedules, availabilities, lead times, booking rights) is individually adapted according to the samedi principle to meet the requirements of quality management as well as the preferences of the integrated service providers. Thus, clear structures for a cross-sectoral collaboration are established. Online network of health care providers doctor specialist hospital patients patients doctor doctor specialist patients health insurance Cross-sectoral treatment paths The samedi appointment booking system allows a structured organisation, coordination, and documentation of the crosssectoral treatment processes. Patients, doctors, and other healthcare providers can book online binding appointments 24/7. No more restricted availability by phone and administrative overhead due to a multi-functional, comprehensive online collaboration tool. Patient data is automatically taken from the practice or hospital information system during the booking process while additional specific compulsory fields ensure that all relevant information is available at any time for all stakeholders who are entitled and need it. Imagine a network where you can connect to any number of health care providers (practices, therapists, clinics, care facilities, etc.) and establish your own medical business workflow just with a few clicks. Based on the free samedi Light account, you can even integrate and invite as much partners and providers as you want, and thus enlarge your individual supply and care collaboration without any limit. samedi can be implemented independently of the software used in the collaboration network due to a complete web-based architecture and manifold interface options (i.e., file based, HL7, JSON, XML). samedi works without any installation and just with a state-of-the-art webbrowser such as Internet Explorer, Google Chrome, Safari. Coordinate the treatment paths of your customers or policy holders, communicate just in time with your partners and service providers, send and receive forms online (such as report cards, quality surveys, selective contracts) and other data in accordance with highest safety requirements.

5 Treatment coordination and communication Patient coordination and communication Based on the resource and workflow planing system and rules, the call center module of samedi enables a easyto-use and quick-to-operate patient coordination of cross-sectoral treatment chains. Thus, insurance or care managers actively shape the course of treatment for the customers or policy holders inreal-time online. In just a few clicks, the case managers are able to schedule mutually agreed appointments at various institutions, departments, or surgeries regardless of their location, while telephone calls, faxes and letters are almost entirely replaced. Moreover, resource utilization of the medical service providers are optimised due to the rules for each individual service (e.g., exclusively allocated quotas and rules for unused quotas) and the samedi intelligence in arranging the appointments within daily scheduling. Secure online communication Communicate via the samedi messaging system just-in-time with your policy holders and doctors, hospitals, and other medical service providers within the network. Send documents or medical forms fullling the highest safety standards with the patent-filed encryption system of samedi. Doctor s letters & forms module Medical resports and forms can be easily self-customized and created online according to individual needs. Rights and rules for using them can be set in the cooperation network and eventually, management and sharing of the data is instantly done across the supply network. Responsibilities and communication channels are clearly defined in the system and allow direct, seamless communication among all diagnostic and treatment partners. A highly secure digital release of medical reports and invoices is possible as a result of the samedi form management. With samedi, you reduce phone calls, faxes, mails, and s due to a fully digital communication -lower costs, higher data quality, less errors, and direct availability of all needed information.

6 Service & marketing for insurance and managed care organizations 24/7 appointment booking & online patient accounts Expand your existing customer portal by samedi s patient service modules and offer your customers and policy holders an optimal access to health care: The samedi doctor search quickly locates suitable doctors and with the binding online appointment booking also using the free iphone app for patients while on the go there is no limited availability anymore of medical supply. Morever, you can save time-consuming or unnecessary phone calls for your customers or policy holders. Based on the samedi patient account, practicing doctors can even provide online medical reports and electronic doctors letters to your customers and policy holders, fullling highest security standards. Targeted control and flow of information Through sending automatically dignosis- or treatment-specic appointment confirmations (including individualised information material as pdf-attachment), reminders and delay-messages you can help your policy holders with optimal preparation for their treatment. Moreover, cancellations, current delay and general postponement information as well as automatic follow-ups for quality assurance help your customers in the health improvement or illness prevention process. samedi also allows you, via a freely definable filter, to select individual patient groups or cohorts, directly address them and thus implement a targeted information flow (e.g., for pre-care, aftercare, vaccinations). As part of quality assurance, you can automatize follow-up alerts and automated quality and satisfaction surveys of your policy holders and thereby create the basis for high quality care and long-term treatment success.

7 Special features of samedi : Easy setup with no additional software or hardware but with highest data security samedi can be used from any computer with Internet access without installing additional hardware or software and includes highest data protection through its three-level security architecture. Moreover, as a web based software, samedi offers continuous free updates, automatic backups, continuous availability, and a centralized maintenance. samedi features a variety of interfaces that allow connections to hospital and doctor information systems (e.g., via HL7, file exchange). Additionally, the web based software contains XML and JSON interfaces, web connectivity and various CSV export options for data analysis in Excel, Access, etc. samedi has received numerous international awards: in 2008 as one of the "hottest" innovations at Europe's largest Internet conference LeWeb, 2009 by Financial Times Germany, 2010 at the International Society for Quality Healthcare and 2012 of Deutsche Bank s Land der Ideen as well as the official IT certification of the Federal Association of SHI Physicians (Kassenärztliche Bundesvereinigung) as the first medical booking system in Germany. samedi aalready connects over medical users managing over 4 million patients throughout Germany as well as almost all insurance companies in Germany. Since 2013, samedi is also available in English, French, Russian, and Turkish. Further languages and countries can be delivered in case of demand. Now, we want to work with you to implement individual solutions for cross-sectoral or even cross-country patient and treatment coordination according to your specific needs. Experience samedi in a free online presentation (Mon-Sat between 8 am and 10 pm). info@samedi.de website: telephone: +49 (30) fax: +49 (30)