The Patient Journey Determines the Destination

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Loreen Wilkins
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1 Grow your Invisalign Practice in 2015 The Patient Journey Early Bird discount available Wednesday 21 st January 2015

2 The Patient Journey Key messages: Grow your Invisalign Practice in 2015! Do more Invisalign cases to a higher standard of clinical and customer care Improve your profitability Take advantage of the increasing demand for straight, healthy teeth A stimulating day of Presentations & Workshops for the whole team: dentists, treatment coordinators, receptionists and practice managers You will be brimming with ideas from our inspirational speakers who ve been there and done it! Date: Wednesday 21st January Venue: Yew Lodge Hotel, Kegworth Price: Dentists 250 (inc VAT) Team Members 55 (inc VAT) Early Bird Discount! Register before 31st Dec and Dentists pay only 195 (inc VAT)! Visit to sign up now limited spaces!

day of Presentations & Workshops for the whole team: dentists, treatment coordinators, receptionists and practice managers You will be brimming with ideas from our inspirational

3 Learn from the experts we know how to grow your Invisalign Practice! Dr Andy Toy MMedSci BDS MFGDP(UK) Platinum Provider and Invisalign UK Clinical Speaker. CEO for Invisinet Ltd Michael Smith BSc MBA Former European Sales Director for Align Technology and Author of Go Naked Selling Gary Morgan of Milestone Experts ethical sales training expert Dr John Barry BDS Principal Dentist of the Rosedene Dental Clinic Adam Hampson BSc(Hons) Director H&P Design dental branding and web marketing specialists Shona Grant Business Manager and TCO of The Rosedene Clinic Jane Walker former Territory Manager for Align Technology. UK Coordinating Manager for Invisinet Ltd Meg Bhatt Business Development Manager and TCO of 2 award winning cosmetic practices

expert Dr John Barry BDS Principal Dentist of the Rosedene Dental Clinic Adam Hampson BSc(Hons) Director H&P Design dental branding and web marketing specialists Shona Grant Business

4 The Patient Journey Morning presentations Registration Introductions Dr Andy Toy CEO Invisinet Ltd Grow your Invisalign Practice! 0 30 cases in 3 months how I did it. Dr John Barry, Principal The Rosedene Clinic Go Naked Selling! Michael Smith, Group Director Developed Edge Trust based Selling and the TCO Shona Grant, Business Mgr The Rosedene Clinic Coffee & Trade Show Proven Ideas to Improve Your Website & Attract More New Patients Adam Hampson, Director H&P Design Creating 7H Customer Service Gary Morgan, CEO Milestone Experts Lunch & Trade Show

00 Trust based Selling and the TCO Shona Grant, Business Mgr The Rosedene Clinic 11.00 11.30 Coffee & Trade Show 11.30 12.

5 The Patient Journey Choice of afternoon s Session Session 2 Workshop A Workshop B Workshop C Applying the Platinum Rule Communication Andy Toy Make a Difference with your Marketing Internal Marketing Meg Bhatt & Jane Walker Your website: go under the bonnet with Adam Website Adam Hampson All delegates All delegates Dentists & Practice Managers Workshop D Workshop E Workshop F Becoming a Solutions Provider Telephone Training Gary Morgan & Jane Walker How to be a Top Class TCO Treatment Coordinator Shona Grant Take Control of Your Clinchecks Clinical Andy Toy All delegates TCOs, DCPs & Practice Managers Dentists Tea & Trade Show Ask the Experts Forum Closing Remarks & Prize Draw 16.30

website: go under the bonnet with Adam Website Adam Hampson All delegates All delegates Dentists & Practice Managers Workshop D Workshop E Workshop F 14.30 15.

6 More information about Invisinet Invisinet Visible Support for Your Invisalign Business Do more Invisalign cases to a higher standard of clinical and customer care Improve your profitability Take advantage of the increasing demand for straight, healthy teeth with the world s most advanced aligner system We provide the UK s widest range of support and development services for your Invisalign practice Clinical Support from case selection and consent to finishing and retention Customer Service from answering the phone to following up inquiries Marketing advice and support on internal and external marketing strategies online and offline Practice Management tools to build your management systems and measure your performance Affordable and easy to use with our online training academy Live and recorded webinars on clinical, customer service, marketing and practice management topics Online Forum for clinicians and team members Training programmes for all members of the team Audit Tools Documents, Procedures & Templates Go to for more information or contact Jane Walker, [email protected] James Trail House, Thurso Enterprise Park, Thurso, Caithness, KW14 7XW Tel: (option 4) Web:

practice Clinical Support from case selection and consent to finishing and retention Customer Service from answering the phone to following up inquiries Marketing advice and support on internal and

Email Retention. A Workshop on Email Retention Policies:- The risks, possible approaches and implementation issues

Email Retention. A Workshop on Email Retention Policies:- The risks, possible approaches and implementation issues Introduction Most inter- and intra-business communication takes place by email. The bases for critical decisions and contractual agreements are often only documented in email. Courts both in Europe and