DOXEE REGIONAL CASE EXAMPLE MODENA / EMILIA ROMAGNA

Transcription

1 DOXEE REGIONAL CASE EXAMPLE MODENA / EMILIA ROMAGNA European Service Innovation Centre Conference SERVICE INNOVATION AS A DRIVER OF CHANGE FOR EUROPEAN INDUSTRIES AND REGIONS Helsinki, Finland September 9/

2 DOXEE NOW PRESENT STAGE OF COMPANY EVOLUTION AND STRATEGY 2014 Doxee Proprietary and Confidential 2

3 We Doxee headquarters are located in the town of Modena, Emilia Romagna (Italy). We are, first and foremost, engineers and innovators in the traditions of a region that is famed for its technological excellence and engineering prowess having produced such global icons as Ferrari, Lamborghini, Maserati, Pagani and Ducati. And we deliver IT based services Doxee Proprietary and Confidential 3

4 Who we are and What we do Doxee is a leading multinational company in Information and Communication Technologies (ICT) with offices in Europe and North America, with 130 employees aged 32 on average Doxee delivers cloud-based solutions and services for Customer Communication Management (CCM) Legal Archiving & Electronic Invoicing for business enterprises and service providers worldwide. Doxee s mission is to enable enterprises to build long-term and mutually beneficial relationships with their customers through consistent, compliant and proactive communication Doxee Proprietary and Confidential 4

5 We manage communications Statements Bills & invoices Checking, Saving accounts Mortgage accounts Brokerage accounts Family Trusts 401(K) IRAs, Roth IRAs Utilities Credit Cards Telecom services Internet services SBA loans Correspondence New subscriber welcome kits Explanation of Benefits (EOBs) alerts, reminders Regulatory notices 1099s, tax reporting Investment fund prospectuses Corporate policy changes Credit Card rate changes Promotion Variable-data marketing campaigns Multi-play cross-marketing Coupons (Print & Electronic) Brochures, flyers & inserts Fund raising Direct mail campaigns 2014 Doxee Proprietary and Confidential 5

6 in a multimedia innovative approach Statements Bills & invoices Checking, Saving accounts Mortgage accounts Brokerage accounts Family Trusts 401(K) IRAs, Roth IRAs Utilities Credit Cards Telecom services Internet services SBA loans Correspondence New subscriber welcome kits Explanation of Benefits (EOBs) alerts, reminders Regulatory notices 1099s, tax reporting Investment fund prospectuses Corporate policy changes Credit Card rate changes Promotion Variable-data marketing campaigns Multi-play cross-marketing Coupons (Print & Electronic) Brochures, flyers & inserts Fund raising Direct mail campaigns up to 1 to 1 video from Transpromo to Interactive Marketin g Navigation/ drill down Call to action / gateway s Interactive graphics 2014 Doxee Proprietary and Confidential 6

7 For Enterprises Telecom Utilities Industry Financial Services 2014 Doxee Proprietary and Confidential 7

8 Worldwide 2014 Doxee Proprietary and Confidential 8

9 Doxee in numbers Documents, s, sms, reports processed and delivered every year End users and subscribers reached every year Revenues (M ) ,4 Enterprise customers worldwide Doxee Proprietary and Confidential 9

10 Doxee Enterprise Communication Platform Doxee Enterprise Communication Platform gives enterprises and managed service providers an end-to-end, 360-degree solution for managing all customer interactions across all channels. Designed from the ground up as a Software-as-a-Service (SaaS) solution, Doxee offers a choice between a private cloud (in-house) vs. a public cloud deployment. Employing Rich Internet Application (RIA) interfaces coupled with an enterprise-grade security model on top of a highly scalable service architecture, Doxee platform comes ready out of the box for mission-critical applications Doxee Proprietary and Confidential 10

11 Value chain evolution The Customer Communication Value Chain - before ENTERPRISE PRINTING PROVIDER NATIONAL POSTAL OPERATOR CONSUMER Just mandatory information No customer orientation Just paper based communication One printing provider (potential lock-in) One postal operator (usually NPO) High costs / Low QoS 2014 Doxee Proprietary and Confidential 11

12 Value chain evolution The Customer Communication Value Chain - Evolution Phisycal Channel ENTERPRISE PRINTING PROVIDERS NATIONAL OR PRIVATE POSTAL OPERATORS CONSUMER Digital Channels WEB MOBILE VIDEO INTERACTIVE 2014 Doxee Proprietary and Confidential 12

13 Value chain evolution The Customer Communication Value Chain - Evolution Phisycal Channel ENTERPRISE PRINTING PROVIDERS NATIONAL OR PRIVATE POSTAL OPERATORS CONSUMER A NEW RING IN THE CHAIN Digital Channels WEB MOBILE VIDEO Communication Enrichment Communication Hub Communication Routing Digital channels Enabler Value Chain Governance INTERACTIVE 2014 Doxee Proprietary and Confidential 13

14 Value chain evolution The Customer Communication Value Chain - Evolution Phisycal Channel ENTERPRISE PRINTING PROVIDERS NATIONAL OR PRIVATE POSTAL OPERATORS CONSUMER MULTISOURCING AND COMPETITION Digital Channels WEB MOBILE VIDEO QoS enhancement Cost reduction Provider lock in avoidance INTERACTIVE 2014 Doxee Proprietary and Confidential 14

15 Value chain evolution The Customer Communication Value Chain - Evolution Phisycal Channel ENTERPRISE PRINTING PROVIDERS NATIONAL OR PRIVATE POSTAL OPERATORS CONSUMER MULTICHANNEL AND MULTIMEDIA Leverage CC penetration New tech adoption in CC Cost reduction Value chain efficiency increase Digital Channels WEB MOBILE INTERACTIVE VIDEO 2014 Doxee Proprietary and Confidential 15

16 GARTNER assessment on Doxee and the CCM sector Gartner has identified Doxee as a Visionary in its firstever Magic Quadrant for Customer Communications Management Software (CCM). Doxee is the only provider in the CCM arena that offers and delivers E2E CCM capabilities as a service; in fact over 90% of Doxee s annual revenue comes from Cloud CCM Magic Quadrant for Customer Communications Management Software - Karen M. Shegda, Kenneth Chin, Pete Basiliere - 26 November G Doxee Proprietary and Confidential 16

17 Gartner View Gartner describes Visionaries vendors that are forwardthinking and technically focused. For example, their CCM products may have unique capabilities, or they may set the market's direction through their innovation and product development. Gartner points out three keys areas that are Doxee s strength: a native, pure SaaS platform; a strong customer focus a unique licensing and pricing model 2014 Doxee Proprietary and Confidential 17

18 Doxee and competition Xerox USA $21.4 Mld. Emp FIS USA $ 6,1 Mld Emp Oracle USA $37.2 Mld. Emp Open Text USA $1.4 Mld. Emp Isis Papyrus Austria Fatt. n/d Emp. 300 Cincom Systems - USA Fatt. n/d Emp. 700 Sefas Innovation Francia 11 Mil. - Emp. 90 (Docapost) Doxee - Italia 18.4 Mil Emp. 130 HP USA $112.3 Mld Emp GMC Svizzera 1,095.5 Mld Emp dati Neopost - Francia EMC - USA $23.2 Mld Emp Pitney Bowes $3.9 Mld Emp Adobe - USA $4.055 Mld. Emp USA Aia Software Paesi Bassi Fatt. n/d Emp. n/d Newgen Software India $ 40 Mil. Emp. n/d 2014 Doxee Proprietary and Confidential 18

19 COMPANY EVOLUTION PATH THE IMPORTANCE OF A SUPPLY CHAIN TRANSFORMATION AND ITS CONSEQUENCES FROM PAST TO FUTURE 2014 Doxee Proprietary and Confidential 19

20 Startup sidewalk Start Up / Value chain innovation Industrialization Internationalization 2014 Doxee Proprietary and Confidential 20 20

21 industrialization Start Up / Value chain innovation Industrialization Internationalization 2014 Doxee Proprietary and Confidential 21 21

22 Going International Start Up / Value chain innovation Industrialization Internationalization 2014 Doxee Proprietary and Confidential 22 22

23 KEY FACTOR COMPANY FUNDAMENTAL 2014 Doxee Proprietary and Confidential 23

24 Ingredients? Massimo Bottura (born 30 September 1962 in Modena) is the chef patron of Osteria Francescana, a three Michelin star restaurant based in Modena, Italy which has been listed in the top 5 at The World s 50 Best Restaurant Awards since [2] Osteria Francescana was ranked 3rd World's Best Restaurant at the World's 50 Best Restaurants Awards Osteria Francescana placed 3rd position at The World s 50 Best Restaurants ranking Italy s highest ranked restaurant for 6th consecutive year 2014 Doxee Proprietary and Confidential 24

25 Innovation One of the most renowned Bottura specialties : the crunchy foie gras traditional balsamic vinegar of Modena 2014 Doxee Proprietary and Confidential 25

26 and not only Thomas Edison: Innovation is 1% inspiration and 99% perspiration 2014 Doxee Proprietary and Confidential 26

27 Continous improvement 2014 Doxee Proprietary and Confidential 27

28 The Beginning! 2014 Doxee Proprietary and Confidential 28

29 Thank You! DOXEE.COM 2014 Doxee Proprietary and Confidential 29