Corporate Online Travel Solutions. by Thomas Cook (India) Ltd.

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1 Corporate Online Travel Solutions by Thomas Cook (India) Ltd.

2 Dear Corporate, Welcome! And on behalf of the Thomas Cook (India) Ltd., I warmly invite you aboard an exciting journey of travel! In 1841, young Thomas Cook arranged an 11 mile train journey for 500 people from Leicester to Loughborough costing just 1 shilling- a pioneering initiative in the history of travel. He went on to introduce a number of unique innovations and marketing initiatives that we take for granted today: The Pre-paid Hotel Coupon (1868), Holiday Brochures (1858) and Travellers Cheques (1874) to name a few. In 1881, Thomas Cook started its India operations, with its first office being set up in Mumbai. Today, Thomas Cook (India) Ltd. stands proud as the largest integrated travel and travel related financial services company in the country, with its footprint encompassing 206 locations (including 25 airport counters) across India, Mauritius & Sri Lanka and is supported by a strong partner network of 117 Gold Circle Partners and 166 Preferred Sales Agents-- covering over a 100 cities Pan India!

3 Our unique Online Tool offers you a diverse range of travel Products & Services including: Flights and Hotels at Special Fares Holidays Cars on Rent Rail Cruises Foreign Exchange Insurance Exclusive Visa Knowledge Centre & Services The ease and convenience of online transactions is coupled with quick turnaround time. Our Portal is backed with a dedicated team of Relationship Managers and a 24x7 Customer Support Team. It is truly an honour then, to share with you our pioneering legacy of over 131 years, as we together embark on a journey towards travel excellence with our offering of exceptional products and services via our exceptional people! Vijay Kesavan Vijay Kesavan Senior Vice President - E-Business

4 Partner With Us With the increase in awareness of internet and the convenience it offers, a large number of consumers are now adopting the online medium for research as well as purchase of Products and Services. In the year 2007 online travel industry was about INR 6250 crs. and it has now grown to approx. INR 37,890 crs. In the year 2010, E-Commerce opened newer avenues as to how we could do business. With the help of an internet portal we can now reach customers who earlier were beyond our reach. As it s a business across geography. Our portal can be accessed and logged into from anywhere as long as you have an Internet connection. Travel Products & Services are the fastest evolving market in the E-Commerce industry. We realize that not all corporates enjoy the same privileges that a large corporate house does with huge travel spends. Hence, we felt a need to cater to such businesses which were looking out for travel partners within their scope of spending. In the year 2007, we introduced an online tool to satisfy the travel needs of corporates. In India, with an experience of more than 133 clients in travel industry, we envision that we could facilitate our customers travel needs through Any corporate with a travel spend of 10 lakh p.a. to 2.5 crores p.a. can avail our benefits and by partnering with us. Thomas Cook e-business comprises of several teams viz. Products, Testing, Operations, Sales etc. Each team works in harmony to create new products and exciting value propositions on the portal. Our Portal, is extremely user friendly, easy to navigate and truly a ONE -STOP for corporates for all their travel needs.

5 Corporate Tie-ups: We facilitate Corporates in getting Corporates deals with different airlines Our USP Instant Booking: Our portal allows you hassle free online booking. You don t have to wait for quotes from your agents. We have just simplified it for you. Just select the Destinations, check Fares and Book as per your own liking instantly. Multiple Payment Models We offer different payment models as each Corporate has different working needs (a) Credit Model: Understanding a Corporate need for working capital we offer to work on a credit model where you book before and pay later. (b) Advance Payment Option: Corporate can makes advance payments for their bookings on our portal through either of the modes i.e.,net Banking, NEFT/RTGS, Debit Cards, Credit Cards or through Cheque.. Excellent Support: Now you don t need to worry about those last minute travel needs. (a) 24x7: Dedicated online Support to team to assist your co-ordinators. (b) Relationship Manager: A dedicated Relationship Manager who acts as one point of contact for the Corporate so as to cater to their queries and/or needs. (c) Single Window: At Thomas cook we offer a single window approach, you no longer need to call multiple vendors for your travel needs. Our Online Corporate Solution provides you access to all travel services like Flight Bookings, Hotel Reservations, Visa or Foreign Exchange through a single window.

6 Products & Services Corporate Account with Personalized Login: A corporate account is created with a personalised login in our system, that helps to view your account details that comes with a pre-set Credit Limit. You can utilization this credit limit against your travel requirements. A welcome note with co-coordinator s name is featured on the main page post logging-in. Exclusive Online Features: Once you login to your corporate account you get access to: Flights: Search & Book for both Domestic and International Flights. Portal auto-generates an e-ticket in your account. Portal also gives you the option of sending the PNR no. & flight details via SMS to the traveller directly. Hotels: Corporate access gives you the option to,search & Book Domestic & International Hotels in INR. With a confirmed auto-generated voucher which also features in your account segment of the Portal. Railway: With a direct access to IRCTC you can Search & Book railway tickets across class categories. The unique Tatkal service is also available to facilitate urgent, short & unplanned trips. Cars on Rent: You can enjoy Corporate deals on Car rentals across major cities. Forex: The Portal gives you the convenience to order Foreign Exchange online. Insurance: Portal gives you the option to choose the Travel Insurance best suited as per your requirement. Options & Information on various insurances are available on the portal. Visas: Our online knowledge centre provides information related to visa formalities for all countries. You can search for a particular visa with the check-list of documents that needs to be submitted at the consulate. A dedicated visa resource is assigned to assist end to end during the entire visa process. Cruises & Holidays: The portal gives you the flexibility to raise a query for customised cruises and holidays. We have specialists on-board who custom designs packages best suited as per your requirement.

7 Some Value Adds: 1. Cancellations/Refunds: We offer a seamless cancellation process, just a click away. It helps you in tracking your credit notes & reconciles cancel tickets with ease. All settlements against your outstandings and your cancellations always reflect in your accounts with a status to give you a better clarity. We provide multiples payment options to settle your outstandings such as an online bank transfer, debit / credit cards, partner payment (agreed credit terms) or net banking. 2. Traveller s Preference: You can upload personal details such as: Names, Passport Details and Seat & Meal Preference along with Frequent Flier Number for frequent and important fliers. This information is mastered in the system. While booking, it auto fills details of that person. 3. Reports: The My Account tab in the Member Zone, gives the flexibility to pull out reports that are needed for audit purposes. 4. Corporate Deals: You can avail exclusive corporate fares with various partner airlines. Zero cancellation fees and free meals on flight being some of the many benefits. 5. Meet & Assist Introducing Thomas Cook Support for Corporate a) 24x7 Support: Dedicated round the clock support team to assist your co-ordinators. b) Relationship Manager: He/She understands your requirements/queries/complaints and extends the best possible solution. c) Blocking Seats: Our operations team can block seats for a limited period on international flights. d) Outstanding Statements/Payments: Every fortnight statements of outstanding is sent on the coordinator s ID. All concerns related to outstandings / payments can be addressed by our accounts team.

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10 HDFC Bank Commercial Payment Solutions Encompassing your Business needs HDFC Bank Commercial Payment Solution in association with Thomas Cook India Ltd. is proud to present you with a customized closed loop Commercial Credit Card for your Business Travel Bookingsv Benefits: Business Savings Get upto 25 days of interest free credit on your travel bookings on No/reduced transaction charges on Thomas Cook travel portal Secure Card is closed loop and is restricted for use at Thomas Cook Business Travel Portal only Minimizes risk associated with fraud or forgery through a secure, totally mechanized card program Convenience & Operational Efficiency Just one time registration on the Minimize administrative hassles of Cash/Cheque payments Convenient payment options through Net-Banking, NEFT and RTGS Documents Required to apply Pre-Sanction Documents Required: Latest Audited Financials + provisional Balance Sheet of half year result or full year if not audited MOA & AOA (only for Corporates that do not have account relationship with HDFC Bank) Post Sanction Documents: HDFC Bank Purchase card Agreement & Application forms Board Resolution for companies/partnership Consent Letter in case of partnership firm Merchant Category (MCC) restriction letter KYC of all authorized signatories Accepted copy of sanction letter

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