ONLINE GROUP BOOKING SERVICE

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1 WELCOME TO LIME S ONLINE GROUP BOOKING SERVICE

2 MANAGING YOUR GROUPS JUST GOT EASIER WITH OUR ONLINE GROUP BOOKING SERVICE LIME are a full service management company, operating within the travel industry. We are an exclusive sales agent for British Airways. Our aim is simple: to provide effective management solutions and to deliver outstanding service. Making a British Airways group booking is easier than ever with LIME s new online Groups Booking System. Developed specifically to provide travel partners with full control over bookings from start to finish, the entire sales process can now be completed at the click of a button. From making a reservation to ticketing and making payments, adding flights and inserting API details; managing your booking online is quick and easy. reminders will be sent automatically to prompt you at every stage of the booking, taking the time and stress away from managing your groups. Key Benefits Make Payments and Ticket Online Request Upgrades and Deviations Enter API, ECD and Secure Flight Data Add Group Passenger Names Allocate Seating Reminders on Payment, Naming, Ticketing Dates etc Online Access 24/7 With a dedicated Groups Sales Team, product training and specialist Sales and Marketing Support, you are always in good hands with LIME. Our Online System gives access to live availability, and a quote will usually be issued within 20 minutes. Our cutting edge management services are already being used by hundreds of travel companies, so why not contact us today to discuss your group booking requirements? 2

3 GROUP BOOKING SERVICE FREQUENTLY ASKED QUESTIONS It is our aim at LIME to make our group booking process as quick and easy as possible. Here are some of our most frequently asked questions. If you have any other queries, please don t hesitate to contact us. Q. How do I register for Groups? A: There is no application process for our Groups Booking Service, so you can register instantly at lime-management.com. However you must hold an ATOL licence to book groups through LIME. Q. How can I arrange payments? A: We prefer payment by direct debit (DD authorities are available upon request), but can accept cheques or bank transfers by prior arrangement. N.B. credit/debit card transaction fees apply. ONLINE GROUP BOOKING SERVICE 3

4 Q: What deposits do I need to pay, and when? A: Deposits are 20% of the nett fare (or 25, whichever is greater). You will be ed a Group Booking Confirmation (GBC) which will advise deposit amounts and due dates. Booking time prior to departure Over 20 weeks From 20 weeks to over 13 weeks From 13 weeks to over 8 weeks 8 weeks or less Deposit Due Date 2 months after confirming the group 12 weeks prior to departure 1 week after confirming group Full payment within 24 hours Q: When do I have to pay the balance? A: Balance payments are due 6 weeks prior to departure, unless otherwise stated. Q: How many passengers constitutes a group? A: British Airways define a group as: 10 or more in World Traveller or Euro Traveller 7 or more in World Traveller Plus, Club World or Club Europe 4 or more in First (or equivalent cabins on other airlines) ONLINE GROUP BOOKING SERVICE 4

5 ONLINE GROUP BOOKING SERVICE Q. If my group size is reduced, will I lose the deposits paid? A: If the decrease is no more than 20% of the size of the group, then deposits are not lost, and will be offset against the remaining balance. If the decrease is more than 20%, then the deposits for all returned seats will be forfeited. Q. Can I make changes to the group? A: We can help with most changes, i.e. adding domestic flights, upgrades, group members travelling on different dates, etc. After tickets are issued however, no changes to the itinerary are possible. Name changes can be made free of charge before ticketing, but once the booking has been ticketed, operators are subject to a fee of 55 to make name changes and reissue tickets. Splits (occasions when passengers are divided from the main group booking) are permitted as long as the minimum group size are travelling altogether on one flight. Q. When and how will I get the tickets? A: We will need to know all passenger names, API and ECD one week prior to departure at the latest. When full payment and all required information are received then agents can ticket bookings via the website. Q. What if my group needs visas? A: It is the responsibility of the Group Organiser to arrange the necessary documentation needed to gain entry to the destination country. Visa and passport requirements can be checked via batraveltrade.com Q. What is the seating policy for a British Airways Group Booking? A: Group seating can be requested up to eight days prior to departure, a block will be assigned to the group for you to allocate the seats. Q. Can a group passenger use a Self-Service Check-in Kiosk at the airport? A: Group passengers are permitted to utilise the Self-Service Check in Kiosks at their departure airport.. All of LIME s Group Bookings information, including full Terms & Conditions, can be found online in the downloads section of lime-management.com 5

6 Tel: Fax: Web: lime-management.com Lime Management Limited, Park House, Manor Park Court, Manor Park Avenue, Runcorn, Cheshire, WA7 1TN.