Billing & Payment. Secure and comprehensive: from order to cash.

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1 Billing & Payment Secure and comprehensive: from order to cash.

2 Billing & Payment by Swiss Post Solutions «Generate more sales by offering your customers new ways of paying. Simplify and optimise your billing processes from the management of smaller payments via the Internet to extensive, complex billing processes, all with the help of innovative solutions from Swiss Post Solutions.» 2 Billing & Payment

3 Billing & Payment From order to cash Secure Billing Services The billing of services and securing customer payments are two of the most sensitive customer processes that a company undertakes. Flexibility, integrity and security are key to this critical business process. With its coordinated Billing & Payment solutions, Swiss Post Solutions places tailor-made instruments in your hands. Using these, you can efficiently handle all payment and back office processes between yourself and your customers and, at the same time, have a range of varied offers with integrated flexible pricing models. Billing & Payment Billing & Payment solutions can be easily integrated into your business processes and offer you secure handling for all payment transactions. Customer administration, billing, payment processes covering all your needs. As an option, we can also take over the payment guarantee for all authorised transactions, eliminating your accounts receivable risk. We can implement your ideas for solutions within the context of our tried and tested project process model: detailed requirements analyses, application development, testing and commissioning. We will assume overall responsibility for your outsourcing process management. Revenue Protection By means of the payment guarantee solution in selected countries, we will secure the payment of your outstanding debts and minimise accounts receivable defaults. Thanks to the internationally oriented Swiss Post Solutions Online Payment solution your customers can benefit from more than 100 country-specific payment options for settling their outstanding debts. Billing & Payment 3

4 «Reduce your capital expenditure and costs throughout the billing and payment process.» Billing The flexible billing system from Swiss Post Solutions forms the basis of a comprehensive accounts receivable solution. Bill and reminder processing is fully automated in our system; these can be distributed to your customers via multiple channels such as traditional print, fax, SMS and electronic delivery methods (Invoice Management). All standard payment methods are then available for settling the account. The accounts receivable management system checks all incoming payments and allocates them against the open items in the Sales Ledger. Late payers will receive automatic reminders and be transferred to the collection process. Automatic data synchronisation with your CRM system is carried out regularly or in real time to ensure that our system is always up to date with your latest data. You also have the option of having your customer data held directly on our platform, saving you having to make additional investment. The address and credit checks integrated into the solution actively minimise the risks of onboarding new clients, and thanks to the optional payment guarantee you can even exclude the risk of non payment. On request the payment terms can also be designed to give your customers greater flexibility. For example with our attractive models for Revolving Credit or Balanced Forward terms. One off, recurring or usage related transactions are charged to the customer account as well as to a supplier account. In doing this, the individual order items are individually allocated to an account. The prices for usage related transactions will be calculated in advance using the rating module on the basis of complex price models. And the tailor-made reporting gives you full transparency on the current sales and outstanding items at all times. Solution Consulting Billing Invoice Management Online Payment Strategic Programme Management Customer & Business Intelligence Customer Management Usage Data Collection Dunning/ Credit Notes! E-Invoice Presentment Acquiring Management Customer Hierarchy Price Models Payment Allocation E-Analysis PSP Management Address Check Rating Debt Collection Printing & Delivery Online Payment Solvency Check Accounting + - Splitting, Debt Transfer Process Mgmt for Funding Subscription Management x Billing Payment Warranty Process Mgmt for AR & AP IT-Platform & Operations Our modular range of services guarantees you a solution that will be tailor-made to your individual needs. 4 Billing & Payment

5 «Protect yourself against accounts receivable defaults with our payment guarantee.» Invoice Management Align your billing system more closely to the needs of your customers and minimise the number of bills you send by post. Swiss Post Solutions Invoice Management offers you exactly the service you need. Your settlement procedure will be carried out efficiently and securely according to defined requirements. Using state of the art technologies and high volume based production we will ensure that invoices are despatched on time and to a high standard either on paper or as a PDF file with electronic signature. Together with PostFinance we can offer you a comprehensive e-billing solution on request, so that your customers not only receive their invoices electronically but can also settle them via e-banking. We can also provide business customers with automated data exchange to and from their ERP system as well as archiving in compliance with the local legal and VAT requirements. Online Payment There is still a great deal of uncertainty amongst both seller and purchasers with regard to online payments. Importance is therefore attached to the most stringent security standards in each new version of our solution in order to provide both you and your customers with the optimum protection. The extensive network of Swiss Post Solutions, with longstanding relationships with certified partners, provides for secure, tailor made and country specific online payment solutions. Our online payment solution can be quickly integrated into your online business thanks to a simple interface and pre-defined processes. You can therefore offer your customers secure payment processes with different payment methods such as VISA, MasterCard, PostFinance Card, or other payment methods on request, 24/7. Using the unique combination of «Online-Payment / Swiss Post Solutions Billing Solution», your customers can make their payments from their invoice or via a prepaid account, this is in addition to the standardised, traditional online payment. You will benefit from having a single system for all payment methods, standardised billing system and favourable transaction costs for even the smallest transactions via e-wallet. Your benefits - Reduce your costs thanks to the integrated solution covering all payment methods using a standardised billing system as well as the e-wallet payment method for smaller transactions. - Generate additional turnover thanks to the wide spectrum of payment methods that you can make available to your customers. - Reduce your workload as a central contact partner we will take care of your billing service needs. - Reduce your administrative overheads through seamless integration into your existing process portfolio (service provision, customer administration, orders, cashflow). - Be up to date we use the latest technologies and multi-client systems for simple integration and interaction with third-party systems. - Demand more we provide end to end and modular solutions functional elements for simple programme extensions at a moderate cost. - Feel secure we guarantee high quality applications operation and certified data security (banking and post secrecy). Billing & Payment 5

6 «Seamlessly migrate your customer data from physical to electronic biling and payment processing» Billing & Payment: Comprehensive, flexible and secure processing of accounts receivable transactions Picture your company s accounts receivable management as the lungs in the human body. Because the financial circulation system can only be permanently maintained and provide sufficient liquidity with continuous accounts receivable billing and corresponding payments. So take advantage of the experience and know-how of over 100 different clients in the field of billing & payment. If you would like to know more or are interested in an initial consultation please contact us. 6 Billing & Payment

7 Swiss Post Solutions AG Efficient information hub. And more. Swiss Post Solutions is a division of the Swiss Post Group. It will support you in achieving success in your billing & payment and is synonymous with professional business processes, optimum customer targeting and secure electronic communication channels. Put your faith in the know-how of Swiss Post Solutions, the leading European service provider for business process management, and within the framework of a consultation find out more about our secure system solutions and one-stop, full-service offering. Regardless as to whether you operate from one location or have a worldwide network, the flexible and innovative business solutions for your document and information management will increase your efficiency and customer satisfaction levels. Billing & Payment 7

8 Swiss Post Solutions AG Pfingstweidstrasse 60b 8080 Zurich Telephone