Payment Services. The Retail Solution. for large and multi-national retailers

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1 Payment Services The Retail Solution for large and multi-national retailers

2 A one-stopshop solution for retailers Contents SIX Payment Services 04 The customer experience 05 The Retail Solution 06 Our expertise 08 Security, service and support 10

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4 SIX Payment Services The preferred choice for retailers Whether you are a large multinational, an independent specialist, or an online retailer, we can offer you a payment solution to meet all your requirements. Our long list of clients from across Europe includes world famous retail brands in food, fashion and home accessories, as well as luxury independent stores. And the expert support we offer means we can meet all of our customers payment needs. We understand that retailers expect payments to be fast, secure, and to enhance their customers shopping experience. As your business grows across channels and markets, SIX can manage all aspects of the payment journey no matter how and where your customers want to shop. One of the major benefits of choosing SIX is that there is no need for you to source multiple payment suppliers. We are able to provide the terminals, the POS (Point of Sale) integration, the webshop payment platform and the settlement of your funds all from one provider across all of Europe. Forward thinking The world of payments is evolving at an ever quicker rate, and SIX is at the forefront of bringing new solutions into the market. We are constantly reviewing the needs of our customers and what methods of payment can help enhance the consumer experience. SIX is already leading the way in rolling out innovative solutions such as mobile phone payments, e-wallets and the latest mobile point of sale products. Our solutions are based on our core foundations of Swiss quality, reliability and maximum security. We also ensure they are offered at market competitive prices with dedicated service support. 4

5 The customer experience Where cashless payment is important in retail Pain Points Solution I want to find new ways to minimise check-out queues. I want to make it possible for foreign customers to pay in their own currency. SIX can equip all your checkouts with contactless terminals and offer the latest mobile POS queue-busting solutions. SIX offers Dynamic Currency Conversion so customers can pay in their own currency and you can earn extra revenues. I want to choose exactly where my terminals are located. SIX offers a complete range of static, portable and self-service terminals. I want a single payment solution to cover my webshop as well as my physical stores. I want to integrate my terminals into my POS system across all my outlets. SIX provides a complete omni-channel proposition with the ability to converge payments across channels and borders. SIX offers either full or partial integration with your POS system as well as standalone solutions. I want to easily reconcile my takings and interrogate my transaction data. I want complete clarity on all my payment costs. SIX provides smart reporting tools so you can manage every detail of your cashless payments. SIX offers transparent pricing packages at competitive rates. 5

6 The Retail Solution Simplifying your business Whether you require multiple static devices, or portable options, or want to sell over the internet, SIX has a wide range of solutions to meet your needs. We are able to accept all major international and local card types, and all our solutions come fully PCI DSS certified as standard. In addition, they can be easily integrated into your POS system or webshop to facilitate simple reconciliation. Integration Our offering of integrated solutions can ensure your customers have a fast and secure checkout experience. Solutions range from a standard plug-in connection to your POS system, to a fully integrated payment software terminal, allowing for easier management and reconciliation. In addition, we can integrate a central solution that can operate across channels and borders throughout Europe, creating complete visibility. Paying in-store Our static terminals ensure maximum reliability and efficiency for both multilane retailers and smaller stores with fixed cash desks. They are also for self-service checkouts. Mobile payment terminals with WLAN and 3G wireless technology are ideal for smaller stores and those selling luxury goods and bring the sale directly to the customer. All our terminals feature contactless functionality for a fast checkout experience. SIX is also able to provide the latest mobile POS (mpos) solutions, enabling you to engage more directly with your customers and enhance their shopping experience with a mobile checkout. Paying online Our e-commerce platform accepts global payments for your online and mobile webshops and supports a wide range of international and local payment types. SIX e-commerce solutions are suited to a variety of requirements and range from a simple payment page, fully hosted by SIX, to a fully integrated solution designed for multi-national internet retailers. In addition, we support payments via phone and to ensure you have every channel covered. Reliable and efficient static terminals are ideal for selfservice checkouts. Bring the sale directly to the customer with our mobile payment terminals. 6

7 Features of our solutions IN-STORE ONLINE Stand alone Integrated Software Terminal Mobile Point Of Sale E- & M-Commerce Plug in our static or portable terminal and start taking payments. Simple and reliable. Integrate our payment terminal into your ECR system to ensure a seamless checkout experience. Easily integrated into any ECR system, this is the ideal product for pan-european retailers that require a standardised solution. Bring the sale directly to the customer with our innovative integrated web-based checkout solution. A complete PSP & Acquiring solution to integrate into your webshop, including optimisation for mobile commerce and in-app payments. Omni-Channel This solution covers the full payment journey regardless of the transaction type. We take care of both the in-store and online transactions. Static & portable options Quality assured devices Contactless capability PCI DSS certified Easy POS integration Wireless capable Secure shields for PIN entry Printing functionality Hosted & integrated options Combined PSP & acquiring services Mobile commerce fully supported Phone & payments Fraud screening services Back Office application Links into CRM & ERP systems Alternative payment types supported Acquiring All major international and wide range of local cards supported Transparent pricing Multiple options for settlement of funds Dynamic Currency Conversion (DCC) option Simplified reconciliation & reporting Services Pan-European 24/7 client support A wide range of service packages A dedicated point of contact for all key accounts Gift and loyalty card solutions 7

8 Our expertise We understand your needs You want to be able to accept as many payment cards as possible. With SIX, your business can accept the following credit and debit cards: You want a partner that understands your needs. Our team of international account managers and engineers, with proven expertise in the retail sector, will support you in implementing a payment solution which is tailored to your specific needs. Meanwhile, our account managers and support team can provide advice and assistance in more than ten languages across 24 countries. You want to avoid using multiple payment providers. SIX is in the unique position of being able to offer complete solutions across the entire payment journey. That means you have a one-stop-shop for your terminals, POS or online integration, and acquiring services, all through one provider and all across Europe. You want to reach your customers through as many channels as possible. Our solutions reflect the multi-channel requirements of our retail customers. As such, we are able to process your payments across physical stores, e-commerce and mobile. Also, we constantly work with our clients to further develop our payment options, with new innovations like mobile POS (mpos) and in-store e-commerce. You want to create an enhanced checkout experience for your customers. All our terminal devices have contactless functionality for a quicker checkout experience, whilst our portable devices provide complete flexibility as to where you choose to take payments. In addition, with our Dynamic Currency Conversion (DCC) service, your customers can choose to pay in their local currency (and it has the added benefit of generating an additional revenue stream). You want more than just card payments. SIX provides a wide range of valueadded services, including a gift card solution specifically designed for large retailers. In addition, we can offer a full loyalty card proposition that can be processed through your payment terminal. You want the highest level of security for your entire payment infrastructure. SIX offers payment infrastructure that is constantly tested to the highest security standards and is fully PCI DSS/PA DSS-certified. All card data is constantly protected through tokenization, which means it is fully anonymized and cannot be stolen. We also provide detailed and practical advice on fraud prevention, and our e-commerce solutions incorporate an enhanced fraud screening service. You want to benefit from transparent and automated reconciliation of payments. You receive a clear, web-based tool that enables you to reconcile your transactions quickly, automatically and transparently. In addition, we can settle funds in multiple currencies and offer clear, transparent transaction fees. You want any technical problems to be resolved quickly and effectively. SIX offers a wide range of support packages across all payment channels. This gives you complete peace of mind that no sales are lost due to technical failures. 8

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10 Security creates trust SIX operates to the most stringent data and process security requirements. After all, security builds trust and you should be able to serve your customers, both in-store and online, with complete peace of mind. With us as a partner, you can rely on excellent protection. Our solutions and processes are certified to the latest international security standards and we guarantee secure data transfer and storage. We understand the complexities and concerns faced by retailers in managing card security. With SIX processing your payments, you can concentrate on serving your customers, safe in the knowledge that their card details are secure. 10

11 Trust in a strong partner Service and support We will support you in the smooth introduction of our solutions and beyond. We want you to know that your business is in the best hands, meaning you can concentrate fully on serving your customers. SIX offers a whole range of support packages to match your requirements. We can provide pan-european support for both instore and online payments. Our support team speaks your language and can be contacted 24 hours a day, seven days a week. And, since SIX is the single source of all cashless payment solutions and services, you only need one contact for all your needs. With SIX, you benefit from fast settlement, as well as clear, flexible credit notices, and web-based reporting tools for simplified administration. In addition, if you operate across Europe, we can settle funds in a wide range of local currencies. To receive the right level of service and support, you can choose from a range of service packages from a basic package containing the most important services, to an all-in package bringing complete reassurance. 11

12 INT_EN/ We ll be happy to advise you about the cashless payment solution that s made to fit your needs. SIX Payment Services Ltd Hardturmstrasse Zurich Switzerland SIX Payment Services (Europe) S.A. 10, rue Gabriel Lippmann 5365 Munsbach Luxembourg