Mobile Portal Registration and Payment Guide

Transcription

1 Mobile Portal Registration and Payment Guide bahrain.bh/mobile

2 Mobile Portal - Payment Registration Process Access easy payment via your mobile sms batelco:4949 zain:88311 Register for mobile payment services Upgrade to Payment Services (simple 4-step process) Customise the mobile services you want 2

3 Introduction - (Mobile Portal) Currently the mobile portal has more than 55 services that are available through both web ( and SMS (Batelco 4949, ZAIN 88311). More than 6 of these services are payment services which require users to register first through the registration process which is available in the National Web Portal ( However, all other services are available without the need for registration. Reference 1: Mobile Portal (Home Page) 3

4 4 Reference 2: Mobile Portal (User Registration)

5 Mobile Portal - Payment Registration Process 1. Go to ( 2. Click on (Log-in) 3. Click on (New User? Click here to register) Reference 3: National Portal (Home Page) Reference 4: National Portal (Home Page) 5

6 Mobile Portal - Payment Registration Process On clicking Register Now the users would be taken to the registration form. The user completes the registration form by providing his basic details such as Username, First Name, Last Name, Password, Address, Security Question and answer. The username would be unique and the system will indicate if the username is available or not after the user enters a username and moves to the next field. Creating the password would need to be as per the suggested guidelines which can be viewed by mouse over of the i icon next to the password field. Once the form is completed the user can select to receive notification from egovernment Authority as well as read and accept the terms and conditions of portal usage prior to submitting his application. Once the application has been submitted and is successful the user would be shown a confirmation message and confirmation would be sent to the address he has provided. The user can now login to the portal by clicking on the Login link above. Reference 5: National Portal (Registration Page) 6

7 Login using newly Created Credentials If you have already registered your account on bahrain.bh you can login to the portal by giving your Username and Password in the login screen. Once your Username and Password has been validated you would be logged into the portal under your user account If you have forgotten or don t recall your password you can click on the Forgot your password link below and provide the required information to regenerate your new password. Reference 6: National Portal (User Login Page) 7

8 Forgot Password If you have already registered your account on bahrain.bh you can login to the portal by giving your Username and Password in the login screen. Once your Username and Password has been validated you would be logged into the portal under your user account If you have forgotten or don t recall your password you can click on the Forgot your password link below and provide the required information to regenerate your new password. Reference 7: National Portal (Forgot Password Page) 8

9 Customize My Services Once logged in to the web portal go to My Services. You would be able to see your credentials (username) on top right side of the page. You can use the My Services page to customize the services you want to access as a list of favourites over the mobile portal. The user can choose a maximum of 10 favourite services. The user can also provide additional information such as Date of Birth, Personal Number etc., which will be populated when he accesses the services over mobile portal thereby the user would not required to re-enter this information. Once the user completes the information he can Save this information to his profile. This page can be updated as required by the user. It is not a must that the user completes the page to access services over mobile. The main purpose of the My Service section is to make the accessibility of the services convenient to the user over Mobile Portal. Reference 8: National Portal (My Account Page) 9

10 Reference 9: Mobile Portal (My Services) Upgrade for Payment Services (4 Step Process) The user if chooses to do so can upgrade his profile to include payment services that can be accessed over the mobile. The upgrade to payment services is a 4 step process. The user can upgrade his profile by clicking on the Payment Services link and going to Registration Status The registration status page displays the 4 steps the user needs to complete and their status; 1. Personal details 2. Activate Profile 3. Manage Payment Types 4. Manage Payment Services The user can click on the Proceed / Manage button of each step to complete the information required for that step. The user can leave this section at anytime after completing any step and saving his information and can return to this section in order complete any pending steps. The status for each step will be displayed as pending / successful etc. 10

11 The user needs to complete all 4 steps to upgrade the account for mobile payments. The information entered on all 4 steps can be updated at anytime by the user by clicking on the Manage button next to each step. However please note that if the user changes his mobile number his account would be temporarily de-activated and new PIN number would be sent to the new mobile number that has been provided. The user needs to enter this new PIN number under the activate profile step to re-activate his profile for mobile transactions. Reference 10: National Portal (Registration Status Page) 11

12 STEP-1: Provide Personal Information The first step in the upgrade to payment services is to complete the additional Personal Information. This will require the user to provide his Personal Information (CPR details) along with the mobile number he wishes to register for accessing the mobile portal Users can choose the payment mode WAP, SMS or a combination of the two for the mobile portal, based on their individual preference. If the user chooses Wireless Application Protocol (WAP) Only then he cannot do any payments over SMS and vice versa. After selecting the payment mode the users can read and accept the terms and conditions and save his personal information. On clicking Save the users personal information (CPR details) will be validated with government database for authenticity. Once validated the information would be saved, the step would be complete and an SMS would be sent to the user mobile number he provided in the personal information page. The user must the use the 6 digit PIN number to activate his profile and complete the next step. The PIN number also has to be retained by the user for SMS based transactions. Reference 11: National Portal (Step 1 of the registration process Personal Details) 12

13 STEP-2: Activate Profile After providing the information required for the personal information page and completing the first step the user will be sent a PIN number to the mobile number he provided on the personal information page which he needs to use to activate his profile. The user enters the PIN number in the field for step 2 and clicks Activate Account to activate the profile. If the user cannot recall the PIN or has not received the PIN due to a delay in the telecom provider he can click the Get New PIN No. button and a new PIN would be generated and sent to him. All PIN number would have a limited activation time and if the user tries to activate his profile using a PIN that has expired then he would be informed that the PIN is invalid. The user then would have to generate a new PIN by clicking on the Get New PIN No. button. The PIN is not case sensitive and can be entered in upper or lower case. Reference 12: National Portal (Step 2 of the registration process Activate Mobile Payment Account) 13

14 STEP-3: Add Payment Card Details Once steps one and two are completed and the profile is activated the user can proceed to step 3 where he can add the credit card he plans to use for his mobile transactions. The user can add one many credit cards as required. When adding a credit card the user would need to provide a card name which is a name the user would include to identify the card. For example this can be (Card 1, Card 2, etc.) The Card Name does not have to be the actual name displayed on the credit card. In addition to the card name the user would have to enter ; the Card Type (VISA / Master / etc.) The first 12 digits of the credit card number The expiry date of the credit card Once the information is completed the user can save the card details. Card details can be updated by the user at anytime. Please note that however if a card has been used for any transaction(s) over the mobile portal, it would not be possible to delete this card from the user profile as a security/audit measure. However the user at anytime has the control to make active or inactive a card in his profile. Please note that all credit card information required to complete a transaction is not saved on the portal at this stage, the balance information required to complete the transaction (CVV number and last 4 digits of the credit card number) would be required to be provided at the point of completing the transaction over WAP or SMS. All transactions on the mobile portal would be done over a secured encryption channel. Reference 13: National Portal (Step 3 of the registration process Add New Card Details) 14

15 STEP-4: Add accounts for each Payment Service Once the user completes step 3 he can proceed to add payment services to his profile. The user can select a service from the service drop down. The user needs to click the add button to add a an account for the selected service. For example if the user selects Pay Electricity and Water Bills when he goes to Add account he will be asked to enter his Electricity and Water Account number along with his personal details (CPR details) related to that account. The user will also need to assign a credit card to this account from the list of credit cards he added in step 3. Once the information is completed the user can save this information. Where applicable the data entered by the user will be validated with the respective ministries to authenticate the information prior to the information been saved. The user can add multiple accounts as necessary under each payment service that he has selected. To add a new payment service the user can select the service from the dropdown list and proceed with the same steps as above. On selecting a payment service and adding this to his profile the user would complete all 4 steps required to upgrade his profile for payment services. The user can now visit to access the mobile portal over WAP or submit the relevant service short codes to conduct a transaction over the mobile portal. Reference 14: National Portal (Step 4 of the registration process Add account for each payment service) 15

16 16 Reference 15: National Portal (Step 4 of the registration process Add account for each payment service)

17 How to use the Mobile Payment Service: Today the mobile portal includes more than 6 payment services such as (Payment of Electricity and Water Bills, Payment of Traffic Contraventions etc.). These services are provided to the through 2 methods of mobile payments: 1. WAP: Wireless Application Protocol is available to any mobile with web browsing capabilities. The user can access the mobile portal directly through his mobile phone. Reference 16: Mobile Portal (Home Page) 17

18 2. SMS: Short Message Service is available in all mobile through Batelco 4949, Zain The list of services and short codes are available in the short code section in Reference 17: Mobile Portal (SMS Short Codes Page) E.g. How to enquire about the electricity & water bill: ELC Q <<CPR>> <<EWA Account>> ELC Q Reference 18: Example of an enquiry SMS (Enquire about your electricity and water bills)

19 Payment process through WAP: Login to /mobile using your username and password Confirm your payment, which then will take you to the receipt page the user will also recive a confirmation SMS on his mobile Go to the required payment service (e.g. payment of electricity and water bills) Enter your payment details (last 4 digits of your credit card, and the 3 digit security code which is found at the back of your card Fill in the required details 19

20 Login to using your username and password: 1. Go to wwww.bahrain.bh/mobile: Reference 19: Mobile Portal (Go To The Home Page) 2. Enter your Username and Password: Reference 20: Mobile Portal (Login Page) 20

21 Go to the required payment service (e.g. pay electricity and water bills) Reference 21: Mobile Portal (All Services Page) Fill in the required details: Reference 22: Mobile Portal (Payment Service Example: Payment of Electricity & Water) 21

22 Entre your payment details (last 4 digits of your credit card, and the security code which is found at the back of your card Reference 23: Mobile Portal (Payment Service Example: Payment of Electricity & Water) 22

23 Confirm your payment which will take you to the receipt page. You will also receive a confirmation message in your mobile (SMS) Reference 24: Mobile Portal (Successful Payment Transaction Page) Your transaction was successfully processed! Reference No: Receipt No: Account No: Amount Paid:BHD Current Outstanding:BHD6.000 Please retain Reference and Receipt Numbers for future reference. Reference 25: Example of confirmation SMS for a successful payment transaction (Pay Electricity & Water Bills Service) 23

24 Payment process through SMS You'll receive a confirmation SMS message for your transaction (Receipt) Enter the required service short code as an SMS message in your mobile e.g. to ENQUIRE about your Electricity and Water Bill you have to enter the following code: ELC Q <<CPR>><<EWA Account>> Send this message to your mobile network provider. For Batelco users 4949, and for Zain users To start your payment process you have to send the required service short code e.g. to PAY your Electricity and Water Bill you have to enter the following code: ELC PAY <<PIN>> <<Amount>> Confirm your transaction by sending the confirmation message e.g. to CONFIRM your transaction for the payment of Electricity and Water Bill you have to enter the following code: ELC PAY <<Last 4 digits of your credit card >> <<3 digits CVV >> <<Security Code>> You will receive a payment information message which includes the security code for your transaction 24

25 Step1 : Enquire Enter the required service short code as an SMS message in your mobile e.g. to ENQUIRE about your Electricity and Water Bill you have to enter the following code: ELC Q <<CPR>> <<EWA Account>> Send this message to your mobile network provider. For Batelco users 4949, and for Zain users ELC Q <<CPR>> <<EWA Account>> ELC Q Reference 26: Example of an enquiry SMS (Enquire about your electricity and water bills) 25

26 Step 2 : Initiate payment To start your payment process you have to send the required service short code e.g. to PAY your Electricity and Water Bill you have to entre the following code: ELC PAY <<PIN>> <<Amount>> ELC PAY <<PIN>> <<Amount>> ELC PAY A OR ELC PAY <<PIN>> <<EWA Account>><<Amount>> ELC PAY A Reference 27: Example of initiating a payment through the SMS service (Pay Electricity & Water Bills Service) The PIN number will be the PIN which you ve received during the registration process. If you forgot your PIN you can get a new one by logging into your account in following forgot PIN process: 26

27 Forgot PIN number 1. Login to using your user name and password. Reference 28: National Portal (User login Page) 2. Click on Registration Status under Payment Services. Then click on Forgot PIN Reference 29: National Portal (Registration Page) 27

28 3. Click on Get New PIN No. Then you should receive your new PIN on your mobile. Please note: once you click on Get New PIN No. your account will be deactivated, until you reactivate as explained in the next step Reference 30: National Portal (Forgot PIN Page) 4. To re-activate your account you need to click on Activate Reference 31: National Portal (Activate Mobile Payment Account) 5. Enter your new PIN to complete the re-activation process Reference 32: National Portal (Activate Mobile Payment Account) 28

29 Step 3: Security Code You will receive a payment information message which includes the security code for your transaction Your Electricity & Water payment of BD for account through your VISA Credit Card has been initiated. The security Code for this transaction is To complete the transaction please send ELC<SPACE> PAY<SPACE>La st4digits<space>cvvno<space> Security code within the next 10min Reference 33: Example of a security code SMS (Pay Electricity & Water Bills) 29

30 Step 4: Complete your Transaction Complete & authorize your transaction by sending the confirmation message e.g. to CONFIRM your transaction for the payment of Electricity and Water Bill you have to enter the following code: ELC PAY <<Last 4 digits of your credit card >> <<3 digits CVV >> <<Security Code>> ELC PAY <<last 4 Digits of your credit card>> <<3 digits CVV number at the back of your credit card>> <<Security Code>> ELC PAY Reference 34: Example of payment authorization SMS (Pay Electricity & Water Bills) 30

31 Step5 : Receive payment confirmation (Receipt) You ll receive a confirmation SMS message for your transaction (Receipt): Your transaction was successfully processed! Reference No: Receipt No: Account No: Amount Paid: BHD Current Outstanding: BHD6.000 Please retain Reference and Receipt Numbers for future reference. Reference 35: Example of payment confirmation SMS Receipt (Pay Electricity & Water Bills) 31