UAE eservices User Manual

Transcription

1 UAE eservices User Manual October 2006 Version 1.0

2 Table of Contents Introduction.3 What is UAE eservices.4 What are the requirements?.4 Methods of Payments.4 How to install/ Installation and Configuration.5 How to register 10 How to fill the Registration Form 11 Login Page..12 Main Menu..13 How to fill the application form..17 Generating the application form..28 My eform..29 Troubleshooting & FAQ 34 Tips, Hint's and Assistant 35 Introduction UAE eservices User Manual 2

3 EMARATECH is the preferred strategic partner of the UAE Ministry of Interior. EMARATECH works closely with all General Directorate of Residency & Foreign Affairs in supporting them to enhance their profile of services and business processes internally and for its customers. UAE eservices is a website where customers can login, choose the type of service (e.g. visa or residency) they wish to apply for, fill in the form and complete the payment online. The paid application is later submitted to the appropriate Emirate NRD counter for further processing. UAE eservices is a very user friendly and advanced site in which you input the applicant's information and the output comes as an electronic form which can be used for the processing of visas. What is UAE eservices? EMARATECH has powered the UAE eservices a unique concept that considerably reduces waiting time, commuting stress, payment delays and above all gives the UAE eservices User Manual 3

4 residents of UAE an efficient process & document management solution for government services. Through UAE eservices we enable you to work online and process information and Govt. procedures at the click of a mouse. What are the requirements? - Windows 2000, ME, or XP - Internet connection - Internet Explorer version 6.0 or above - Color Laser printer Methods of Payment Payment is done online by using different methods. 1. CBD Direct Debit This service is provided by Commercial Bank of Dubai so their customers are able to make direct debit payment. ( ) Note: To use the CBD Direct Debit payment, you should open an account in Commercial Bank of Dubai with the Attijari Online Facility. The bank will provide you with a Username and Password which will be used in the site while making the payment through CBD Direct Debit. 2. Credit Card -- Credit cards from any bank can be used e.g. Visa Card or Master Card How to Install? / Installation and Configuration The installation procedures are important in order to use the UAE eservices and functions properly. In order to be able to use the UAE eservices application, customers are required to complete the following 3 steps: UAE eservices User Manual 4

5 Step 1: Setting up the printer You MUST have a laser printer in order to print the application form. Go to Control Panel Select Printers Right click on the printer you wish to configure Go to Properties and ensure the paper output size is set to A4 (the location of this option depends on your printer model) then click on OK Step 2: Internet Explorer You MUST have Internet Explorer Version 6 or above. However, should the customer not have it, he/she can downloaded via Step 3: Download eform Setup Enter the eform Website ( Click on the Downloads link. Download the eform setup. Make sure all internet explorer pages are closed before installing the setup. Install the setup as an Administrator user only as shown in the next page. After the installation the eform icon will appear on the desktop. Installation Process UAE eservices User Manual 5

6 Click on Setup, to get the eform setup link. Click Download setup to start the download. File Download will appear, Click on Run. Close all open Internet explorers before you proceed. UAE eservices User Manual 6

7 Click on Next to view the installation page. Read the License agreement, to continue select I accept the agreement and click next. UAE eservices User Manual 7

8 Click on Install to start the installation. The installation is complete, click on finish to use UAE eservices. UAE eservices User Manual 8

9 The eservices online icon will be present on the desktop of your PC. The eservices offline feature is used only to type the application without an internet connection and payment is done later in Online. Note: Click the eservices Online icon from the desktop. This will lead you to the login page. UAE eservices User Manual 9

10 How to Register? After installation, you need to register through the UAE eservices website You have to click on New User? Register Here, and fill in the form with your personal details and own usernames and password. This information can be changed at any time through My Profile menu found in the main page. Login Page Once registered you will be able to apply, check your transactions and reprint/edit your eform's free of charge. UAE eservices User Manual 10

11 How to fill the Registration Form? Click on "New User? Signup" from the home page of the site to obtain the registration form. Login Password First Name Last Name Sex Address & City Country Home Tel Mobile Company Theme Color Payment Type Notification Preference The user can assign a login name for his eform account. The user can assign a password for his login name. Enter full name. Enter last name. (Optional) Select the gender of the user. Mention the address and city of the user. (Optional) Select the country from where the user is registering his account. Enter the residence phone number of the user. Enter the mobile number of the user. Enter the id of the user. Enter the company name of the user. (Optional) Select a theme color of the user's like. Select the payment type to set it as default. Choose the user's notification preference by SMS or by . Click Insert to submit the registration form and wait till you view the confirmation page for your successful registration. Successfully registered user's can login to UAE eservices using their login and password and start applying for visas straight away. UAE eservices User Manual 11

12 Login Page Once you are successfully registered to the site. Enter the Login name and the password on the login page. Click on Submit to enter the site. UAE eservices User Manual 12

13 Main Menu From the Main Menu you can select the particular application you wish to apply for. Choose Department: Select the appropriate Emirates for which you want to type the application. UAE eservices User Manual 13

14 Choose Group: Options Entry permit: Residence: Explanations: This Department is for categories of all entry permits. This Department is for categories for applying residence. UAE eservices User Manual 14

15 Choose Category: Each group (as mentioned above) has different categories. An example is shown in the screen shot. The appropriate category should be chosen for further proceedings. The examples for different service are as: Entry Permit New Entry Permit Extent Entry Permit Cancel UAE eservices User Manual 15

16 Choose Service: Each category (as mentioned above) has different Services. The required Service should be selected for obtaining the appropriate form. Some of the Services are like: Visit Work Residence Multiple Entry How to fill the application form? Application Information UAE eservices User Manual 16

17 Once you choose the required application form the appropriate form will appear on the screen. The form title will be exactly as you have chosen among the department and the services. Before you begin typing the form ensure you have the following documents 1. Applicants Passport Copy 2. Sponsor's Passport Copy 3. Sponsor's Salary Certificate 4. Company establishment Card (For Company Sponsorship) 5. The applicants scanned picture. 6. Necessary information about the payment mode (credit card or CBD Username & Password). Personal Information Field Person No: The Name (Arabic) The Name (English) Current Nationality Occupation Sex Date of Birth Place of Birth Country of Birth Passport No: Explanation Enter the visa number of the applicant. Applicable only for few transactions. Enter the full name of the applicant in Arabic. Enter the full name of the applicant in English Select the Nationality of the applicant from the list. Select the occupation of the applicant from the list. Choose the gender of the applicant ( male or female) Choose the date of birth of the applicant from the list. Enter the place of birth of the applicant. Select the country of birth from the list. Enter the passport number of the applicant in this field. UAE eservices User Manual 17

18 Passport Type Place of Issue Country of Issue Date of Issue Expiry Date Religion Faith Marital Status Previous Nationality Choose the passport type from the list. Enter the passports place of issue. Select the passport s country of issue from the list. Select the passport Issue date from the list. Select the passport expiry date from the list. Select the religion of the applicant from the list. Select the faith of the religion. Select the marital status of the applicant. Select the previous Nationality of the applicant from the list.(optional) Qualification Mother Name(Arabic) Mother Name(English) First Language Second Language Third Language Vehicle Number Vehicle Nationality Select the education qualification of the applicant from the list. Enter the mother s name of the applicant in this field. Enter the mother s name of the applicant in this field. Select the first Language spoken by the applicant from the list. Select the second Language spoken by the applicant from the list.(optional) Select the third Language spoken by the applicant from the list.(optional) Enter the id of the Applicant. Enter the vehicle number if the applicant is a driver entering UAE through road. Enter the vehicle Nationality if the applicant is a driver entering UAE through road. UAE eservices User Manual 18

19 Address in UAE Emirate City Area Street Building Residence Tel Office Tel P.O Box Select the Emirate of the sponsor s residency from the list. Select the city of the sponsor s residency from the list. Select the region of the sponsor s residency from the list. Enter the street address of the sponsor s residency. Enter the Building name of the sponsor s residency. Enter the Home number of the sponsor. Enter the office number of the sponsor if any. Enter the Post Box number of the sponsor. Mobile No: Address Abroad Enter the Mobile number of the sponsor if any. Enter the address of the applicant from where he/she is coming. Wife/Accompanied Children Name(Arabic) Name (English) Sex Relationship Enter the full name of the accompanied person from the same passport of the applicant. Enter the full name of the accompanied person from the same passport of the applicant. Select the gender of the accompanied person from the list. Select the relation of the accompanied person with the main UAE eservices User Manual 19

20 Nationality Place of Birth Date of Birth person/ applicant. Enter the Nationality of the accompanied person. Enter the place of birth of the accompanied person in the second field. Enter the date of birth of the accompanied person in the format dd/mm/yyyy. Repeat entering the details as many times as required according to the passport. Current Sponsor Information Sponsor File No: Sponsor Type Relationship Sponsor Name Activity Emirate Post Office Box Residence Tel Mobile No Monthly Income Enter the Sponsor file number of the national. Choose the sponsor type. Choose the relation of the sponsor with the applicant from the list. If the sponsor is not related to the applicant choose Not Related Enter the Sponsor s Full name as per the passport Enter the type of service the company offers. Select the appropriate Emirates in which the sponsor resides. Enter the Post Box number of the sponsor. Enter the Home number of the sponsor. Enter the Mobile number of the sponsor if any. Enter the Monthly income of the sponsor. UAE eservices User Manual 20

21 Click Next to view the confirmation page. Copy & Paste Information which has to be retyped can be done by the Copy & Paste option. Type the information first which should be retyped; click Copy so that the information typed is saved. Then in the new form click Paste when ever the information should be retyped. Confirmation Page UAE eservices User Manual 21

22 Read carefully all the details to ensure the information is typed correctly. If any correction is to be done click Back. Click Finish to proceed further. Pre-Payment Page UAE eservices User Manual 22

23 Once you click Finish in the confirmation page the Payment page will appear in the screen. You will have to choose the payment type. Payment is automatically calculated based on the application chosen. If you require the application to be processed urgently (i.e. 24 hrs), Tick the urgent field. The urgent service fee is AED 100. Choose the appropriate payment type to view the amount of transaction and click next for further process. Application Attachment In this page you will have to attach the applicant's picture. The applicant's picture should be scanned and saved in the computer in advance. UAE eservices User Manual 23

24 Select the attachment type for example Picture. Click on browse and select the path of the file to be uploaded. Click on Attach to attach the file. The Uploaded picture will appear in the middle of the page. UAE eservices User Manual 24

25 Now the file is attached, to move further click on Proceed to Payment. The page will be redirected to the payment site according to your payment type. UAE eservices User Manual 25

26 For CBD-Direct Debit CBD Cash Online: User ID: Enter the User ID of cash online given by the Commercial Bank of Dubai. Password: Enter the password given by Commercial Bank of Dubai for cash online. PIN: Once you login and agree on the amount, you will have to enter a 4 digit PIN provided by the bank. Once you enter the correct User Id and password click on Log in. This will allow you to log in to the cash online site and then you can complete your transaction. Once the transaction process is complete the Application form will be generated. UAE eservices User Manual 26

27 For Credit Card Field Card Number: Expiration Date: Security Code: Explanation Enter the credit card no: Enter the expiry date of the credit card. Enter the last 3 digit number on the signature panel of your card. Click on Pay to complete the transaction. Once the transaction process is complete the Application form will be generated. UAE eservices User Manual 27

28 Generating the Application Form Once the payment transaction is complete the system will generate the Order number for your application. Click on Continue printing to generate the receipt then followed by the application form. Always keep a copy of the receipt with you to track your application and for future purposes. After receiving the application it should be submitted to the appropriate Immigration counter. Note: Any application processed, rejected or has passed 14 days after payment WILL NOT be refunded. My eform UAE eservices User Manual 28

29 Click on "My eform" link from the taskbar of the main page. The "My eform" link contains 4 important services 1. My Transaction 2. My Pendings 3. My Profile 4. Logout My Transactions UAE eservices User Manual 29

30 In this module you can search for every transaction under your user name. The Search can be filtered by 1) Date 2) Transaction Number 3) Order Number 4) Receipt Number 5) Reference Number 6) Applicant Passport Number The Transaction, Order, Receipt and Reference number will be obtained from the receipt which was generated during the transaction. If you don t have any of these numbers you can search for your transactions by a date range. Once you find your application, you can do the following 1. Complete Transaction : To complete your payment. 2. See Application : To view the application. 3. Re-Print All : To reprint the application. 4. Re-Pay : To repay the transaction. My Pending UAE eservices User Manual 30

31 All your applications under your username for which the payment transaction has not been done or for which the transaction was unsuccessful (payment was not complete) are considered to be pending applications. In this module you can search for every pending transaction under your username. Click on Complete to complete the transaction directly. Click on edit to update the transaction. My Offline UAE eservices User Manual 31

32 Choose the transaction which was saved in offline feature and click on Synchronize to complete the payment. Before synchronizing the user can Edit or Delete the application if required. My Profile UAE eservices User Manual 32

33 In this module the user can update his profile. For example Company Name or the phone number. The password can also be changed from this module. Logout Click Logout when you finish your session. Troubleshooting & FAQ 1. During installation process a message appears on the screen you don t have privilege to install this software. What do I do? You need to login as an Administrator to complete the installation process. UAE eservices User Manual 33

34 2. I cannot type the Arabic characters on the eform application. Why? Make sure that the Arabic font is installed. The Arabic font can be installed from the control panel. 3. What are the 4 status in eform? Active : For completed applications which are not submitted. Payment Pending : For applications whose transaction was unsuccessful (payment was not complete). Processed : For applications submitted in Immigration. Refunded : For applications which has been refunded. 4. After filling up the application I am not getting the payment option page. Why? Delete the cookies and then delete all offline files. To delete cookies right click the internet explorer icon, choose properties to view the operation button. 5. After selecting the payment type I am getting page cannot be displayed. What do I do? Contact the respective bank. 6. I completed the payment but I didn t receive the eform application. How can I obtain the application? Go to My Transaction and reprint or take the order no and reference number to the eservice Help Desk at your nearest Immigration. 7. My eform Application doesn t have any Arabic characters printed. Why? Make sure that the Arabic is installed and is set as Default. (Ref Q2) 8. I received the eform application but the bar code is not proper / improper format. What to do? Make sure that the page setup on the printer option is set as A4 only and increase the printer memory also. The printing page setup can be adjusted from the print properties. 9. Instead of the bar code I have Error while loading barcode. What to do? Reinstall the eform setup. 10. Can we apply for a refund to a credit card if the payment is done through another method other than credit card? No, you will receive the refund in the same method that you paid through or to your bank account. 11. What should you do if you don t get the username/password box? Try to reinstall the eform application by using the Administrator profile and make sure that the Internet Explorer is version 6 or above. Tips, Hint's and Assistant Tip 1: How to log on as Administrator in Windows XP? UAE eservices User Manual 34

35 Windows XP automatically creates an account named Administrator, but by default you can't see this account. If you wish to modify this account and/or log on with this account, follow these steps. Note: I have only tried this on XP Professional, I don't know if it works with XP Home. 1. In Control Panel, double click User Accounts. 2. Click "Change the way users log on or off" 3. Uncheck "Use the Welcome screen" and click Apply Options. 4. Close User Accounts and Control Panel, and log off (click Start, then Log Off) 5. Type Administrator as the user name, and enter the administrator password (it will be the first password of the first administrator user account that you created in XP). If the administrator password doesn't work, try a blank password. 6. You're now logged on as Administrator. If you wish to edit the account, you can now do so in the User Accounts area of Control Panel. Tip 2: What is Internet Explorer? Internet Explorer is a widely used software program (browser), with a graphical user interface (GUI) that allows navigation of the WWW with relative ease. A Web page displayed on Internet Explorer will contain text, some of it underlined and in a different color, and images. To move to another page, click on the underlined text (or some times on images), and the page associated with that text (or image) will be displayed. Tip 3: what is Credit Card? A credit card is defined as a card authorizing a person to buy on credit. Tip 4: How to turn off or Disable the Pop-Up Blocker? Many pop-up programs will let you temporarily disable them by clicking on the System Tray Icon. You can right click on them to disable and re-enable them later. Some programs require that you remove them. Some of these programs, like Yahoo/Google, are often installed by file sharing programs like Kaaza or Bear Share. You may want to remove them anyway, since they are using your system resources. How? Click on the Start Button > Settings > Control Panels > Add/Remove Programs Look for the name of the program installed (i.e. Ad Filter). Select the program name and click Remove. Follow any instructions you are given, and then close the Control Panels. Customer Support UAE eservices User Manual 35

36 Phone: UAE eservices User Manual 36