3 STEPS TO CREATE A ROCK-SOLID PROTECTION PLAN FOR GOOGLE APPS DATA. Copyright 2015 EMC Corporation. All rights reserved.

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1 3 STEPS TO CREATE A ROCK-SOLID PROTECTION PLAN FOR GOOGLE APPS DATA 1

2 Your Host: Spanning Cloud Apps Spanning provides enterprise-class backup and recovery solutions that prevent business interruption due to data loss in Google Apps. Mat Hamlin Director of Products As director of products, Mat is responsible for understanding customer needs, driving innovation and defining the future for Spanning s products for protecting data in the cloud. 2

3 What You ll Learn What is SaaS Data Protection and what are your responsibilities? Understand the common ways to lose data Learn how to quickly restore data accurately for critical use cases Evaluate the differences between ediscovery and Backup and Recovery 3

4 What is SaaS Data Protection? 4

5 What is Data Protection? Here are a few definitions: Dictionary.com Technology to protect against data loss due to computer failure, user error, unlawful access and deliberate damage Businessdictionary.com Use of techniques such as file locking and record locking, database shadowing, disk mirroring, to ensure the availability and integrity of the data. Whatis.com Data protection is the process of safeguarding important information from corruption and/or loss 5

6 What is Data Protection? Here are a few ways to protect data: Identity Management Proper managing accounts and access to ensure only authorized individuals can view and control your data Data Loss Prevention / Information Rights Management Policy-based enforcement of activity performed on data to which individuals have proper rights; Controls activity like sharing, printing, and downloading. Backup and Recovery The process of copying or archiving data for the purpose of being able to restore them in case of data loss. 6

7 STEP #1 Understand the common ways to lose data 7

8 Top Reasons for Data Loss - Historically Human Error Programmatic Errors Malicious Insiders External Hackers Viruses/Malware Hardware Failure Software Failure Natural Disaster Power Outage Your Responsibility Google s Responsibility 8

9 What is considered a data loss event? Any action that leads to data being inaccessible and unrecoverable to it s original condition for use by the authorized individuals or systems Shared with: joe@ace.com sally@ace.com admins@ace.com Data is deleted Notes.gdoc Data is changed (versions) Metadata is changed Sharing, labels, star, description Notes.gdoc 9

10 Data Loss Examples Gmail trash emptied or ages out Folder structure of a shared folder changes causing files to be orphaned and sharing settings to be stripped Malware like cryptolocker affects Drive data Contacts are synced with a new phone Hacker gets access and starts deleting data 10

11 STEP #2 KNOW HOW TO QUICKLY RESTORE DATA TO ACCOUNTS 11

12 Demonstration Scenario: A user with nested folder structure deletes a toplevel folder. The folder was shared with the user s team, nested content was created by another user and the data is important Google Drive changes Google administrative restore Spanning Backup for Google Apps 12

13 Most Common Restore Scenarios Restore of s and attachments that were fully deleted from GMail Point-in-time Drive restore where the organization needs to recover a data set (like multiple drive folders) Restore Google for Work data from one account to another to support onboarding and offboarding of individuals. 13

14 STEP #3 UNDERSTAND THE DIFFERENCES BETWEEN EDISCOVERY AND BACKUP AND RECOVERY 14

15 ediscovery vs Backup and Restore Two solutions, two problems, two users Spanning Backup provides: Automated backup of all data and metadata Direct restore by admins and end users Cross-user restore of data Protects Mail, Drive, Sites, Contacts and Calendar Google Vault provides: Real-time hold on s and on-the-record chat Export only, no restore Domain-wide search of live content (not previous versions) Structure around matters 15

16 Demonstration Scenarios: A user deleted a key project folder in and emptied their recycle bin. The user needs it back What if legal needed all related to the project? 16

17 WHY SPANNING? Benefits of adding Spanning Backup for Google Apps for Work Protect against data loss scenarios not covered by Google or the built in options Empower end users to recover from their own data loss events Reduce the time and effort needed for administrators to find and restore data Move data from one account to another 17

18 ADDITIONAL RESOURCES AT SPANNING.COM ebook: Definitive Guide to Backup for Google Apps for Work www2.spanning.com/gconbootcamp Try Spanning Backup free for 14-days www2.spanning.com/googlebackuptrial 18

19 Thank you! 19