Copyright 2015 EMC Corporation. All rights reserved. 1

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2 ROADMAP INFORMATION DISCLAIMER EMC makes no representation and undertakes no obligations with regard to product planning information, anticipated product characteristics, performance specifications, or anticipated release dates (collectively, Roadmap Information ). Roadmap Information is provided by EMC as an accommodation to the recipient solely for purposes of discussion and without intending to be bound thereby. Roadmap information is EMC Restricted Confidential and is provided under the terms, conditions and restrictions defined in the EMC Non- Disclosure Agreement in place with your organization. Copyright 2015 EMC Corporation. All rights reserved. 2

5 Who recently said? In 2015, the thing I m most interested in is SaaS backup. Jason Buffington Senior Analyst, Data Protection Enterprise Strategy Group, Inc. (ESG) Copyright 2015 EMC Corporation. All rights reserved. 5

6 And then As you move to cloud applications, unless you re using one of the few SaaS data protection solutions, your data has just gone from well protected to unprotected. Jason Buffington Senior Analyst, Data Protection Enterprise Strategy Group, Inc. (ESG) Copyright 2015 EMC Corporation. All rights reserved. 6

7 And finally If you move half of your servers in to SaaS services, your SaaS backup solution is your data protection plan for Jason Buffington Senior Analyst, Data Protection Enterprise Strategy Group, Inc. (ESG) Copyright 2015 EMC Corporation. All rights reserved. 7

9 TODAY S AGENDA Why is backup and restore is needed for SaaS apps? What data protection is provided and what s missing? How you can minimize data loss and empower users? Case Study: AMAG Pharmaceuticals Mat Hamlin Director of Products Spanning by EMC Steve Simmons Senior Director IT & Cloud Architecture AMAG Pharmaceuticals Copyright 2015 EMC Corporation. All rights reserved. 9

12 SAAS VENDORS EVEN SAY SO With Office 365, it s your data. You own it. You control it. To put it simply, Google does not own your data Nothing is more important to our company than the privacy of our customer s data Copyright 2015 EMC Corporation. All rights reserved. 12

13 AUDITORS SAY YOU RE RESPONSIBLE Cobit5 - Manage Continuity, DSS04 Establish and maintain a plan to enable the business and IT to respond to incidents and disruptions in order to continue operation of critical business processes Measured by: Percent of successful and timely restoration from backup, and acceptance by the enterprise Your responsibilities for protecting your data in the cloud are no different than your responsibilities for protecting on-premises data Copyright 2015 EMC Corporation. All rights reserved. 13

15 HOW DID THIS HAPPEN? Cloud Deployment Models Users Users Users Data Data Data Application Application Application Users Data Application Middleware Middleware Middleware Middleware OS OS OS OS Virtualization Virtualization Virtualization Virtualization Hardware Hardware Hardware Hardware Network Network Network Network On-Premises IaaS PaaS SaaS Copyright 2015 EMC Corporation. All rights reserved. 15

18 TOP 5 REASONS FOR SAAS DATA LOSS Human Mistakes Programmatic Errors Malicious Insiders External Threats Viruses/Malware Hardware Failure Software Failure Natural Disaster Power Outage Copyright 2015 EMC Corporation. All rights reserved. 18

19 Gartner agrees Some organizations may not realize that SaaS providers' high availability and disaster recovery capabilities could fall short in preventing data loss triggered by user errors, data corruption or malicious attacks. Do You Need to Cover Your SaaS to Prevent Data Loss? by Pushan Rinnan, Dave Russell Copyright 2015 EMC Corporation. All rights reserved. 19

21 WHAT IS PROVIDED? AMAZING, SLA-BACKED APPLICATION PROTECTION Availability Security Reliability real-time replication clustered active servers RTO and RPO of ZERO! SSAE 16 SOC2 Type II continuous intrusion detection multi-factor authentication OWASP development secure coding patterns BitLocker encryption Copyright 2015 EMC Corporation. All rights reserved. 21

22 WHAT IS PROVIDED? LIMITED PROTECTION FOR USER GENERATED DATA LOSS (NO SLA) Trash/Recycle Legal Hold Restore Service Data often ages out (14/30/90 days) Can be emptied by end users Doesn t include edited versions of data Typically only Mail Extremely limited access No restore options Limited availability Costly services engagement Slow and typically best effort Copyright 2015 EMC Corporation. All rights reserved. 22

23 WHAT S NOT PROVIDED? COMPLETE DATA PROTECTION AND POINT-IN-TIME RESTORES SaaS providers can t completely protect your data They promise to delete data when you ask them to; it s your data! They just can t tell if the delete/edit request is legitimate or not SaaS providers can t quickly restore data, if at all When data is deleted from Google, it s not recoverable Salesforce data recovery is a paid service, $10k+ Microsoft Office 365 SLA doesn t include data recovery Copyright 2015 EMC Corporation. All rights reserved. 23

24 SHARED RESPONSIBILITY FOR DATA Human Error Programmatic Errors Malicious Insiders External Hackers Viruses/Malware Hardware Failure Software Failure Natural Disaster Power Outage You Provider Copyright 2015 EMC Corporation. All rights reserved. 24

27 SPANNING IS BORN-IN-THE-CLOUD BACKUP Spanning Backup for Spanning Backup for Customers Top Rated Spanning Backup for Automated backup and recovery for Office 365 Mail, People and Calendars Granular, point-in-time backup & direct restore Clear and complete status monitoring Web, mobile and tablet interfaces empowering end users Copyright 2015 EMC Corporation. All rights reserved. 27

29 THE SPANNING DIFFERENCE: Quick, Accurate Restores Empowers end users and administrators to quickly restore any or all data from previous point-in-time Easy to Manage and Monitor Installs in minutes, and keeps admins informed with clear and actionable status reporting Secure and Trusted SSAE 16 certified, trusted by thousands of organizations around the world Copyright 2015 EMC Corporation. All rights reserved. 29

31 AMAG Pharmaceuticals, Inc. is committed to improving the health outcomes of patients through the development and commercialization of specialty pharmaceutical products. We help patients better understand the causes and impact of conditions through communities like ironmatters.com, which spreads the word about the overall importance of iron s role in maintaining good health. Copyright 2015 EMC Corporation. All rights reserved. 31

32 OUR CLOUD FIRST STRATEGY Why we moved to cloud applications? Rapid deployment and scaling Do more with less IT Speed and collaborative features of the cloud What have we moved to cloud services? Almost everything. SaaS, PaaS, IaaS Productivity, messaging, collaboration, e-fax, SSO What results have we gained from the move? A mobile workforce, making it easier to conduct business IT increased focus on education, training, and adoption Copyright 2015 EMC Corporation. All rights reserved. 32

33 OUR NEEDS FOR DATA PROTECTION Why we felt the need for SaaS Data Protection? To maintain compliance with our existing IT controls What was our criteria for evaluation? Someone we could trust and build a relationship with Accurate restores from data loss events Termination workflow \ Suspend account and keep data Low cost and just easy!.. Adding 150 new users takes minutes. What benefits / results have we received? IT organization feels covered and confident The ability to quickly restore data to any account Copyright 2015 EMC Corporation. All rights reserved. 33

35 MY RECOMMENDATIONS Your data protection requirements and responsibilities don t change when you move to the cloud Work with your IT and the Business organizations to ensure all your data is covered Select a SaaS data protection vendor who you trust Copyright 2015 EMC Corporation. All rights reserved. 35

36 MORE ABOUT CLOUD DATA PROTECTION! Breakout Sessions Date Time Cloud-Ready Data Protection Built for the Software Defined Datacenter Data Protection for Enterprise Hybrid Cloud Tuesday, 5/5 Thursday, 5/7 Monday, 5/4 Thursday, 5/7 4:30-5:30 PM AM 1:30-2:30 PM AM What You Need to Know about SaaS Application Data Protection Buckle Up! A 15-Demo, Technical Tour of What s New and What s NEXT in EMC Data Protection and Availability Monday, 5/4 Thursday, 5/7 Monday, 5/4 Wednesday, 5/6 4:30-5:30 PM 11:30 AM-12:30 PM 3-4 PM 3-4 PM Birds of a Feather Sessions Date Time Application and Database Data Protection Wednesday, 5/6 1:30-2:30 PM Copyright 2015 EMC Corporation. All rights reserved. 36

37 MORE ABOUT CLOUD DATA PROTECTION! Hands on Labs Date Time Long Term Retention to the Cloud: EMC NetWorker & CloudBoost EMC Data Protection for the Software Defined Datacenter Monday, 5/4 Tuesday, 5/5 Wednesday, 5/6 Thursday, 5/7 Monday, 5/4 Tuesday, 5/5 Wednesday, 5/6 Thursday, 5/7 11 AM 9 PM 7 AM 7 PM 7 AM 5 PM 7 AM- 3 PM 11 AM 9 PM 7 AM 7 PM 7 AM 5 PM 7 AM- 3 PM Copyright 2015 EMC Corporation. All rights reserved. 37

38 VISIT EMC Products & Solutions Booth #813 RACE A CAR TO WIN RECHARGE YOUR DEVICES AND YOURSELF TAKE A DATA CENTER TOUR MEET WITH THE EXPERTS TAKE THE HANDS ON LABS COLLECT YOUR EMC FLAIR TO WIN JOIN @EMCXtremIO Copyright 2015 EMC Corporation. All rights reserved. 38

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