NAB Trade Finance Online Customer User Guide

Transcription

1 NAB Trade Finance Online Customer User Guide

2 Contents Introduction Scope... 2 How to Use This Guide... 2 Users of NAB Trade Finance Online... 3 Resources... 3 Your Profile... 4 Introduction... 4 Roles... 4 Authorization Level... 4 Entities... 5 Logging into NAB Trade Finance Online... 6 Introduction... 6 Login... 6 Common Features Home Page Introduction Home Page Home Page Panes Tasks Product Codes Module Menu Trade Calendar Trade Events Today Last Pending Transactions Last Notifications Outstanding Amount Searching and Viewing Transactions Introduction Searching Pending Transactions Modify a Pending Transaction View Submitted Transactions Event Details Review Unsigned Pending Record Conducting an Inquiry Viewing Transaction in Details Mode Viewing Transaction in History Mode Initiating a Form Introduction Opening a Form Create New From Template Copy From Existing NAB Trade Finance Online Customer User Guide i

3 Contents Retrieve Draft Retrieve Unsigned Populating a Form Introduction Mandatory Fields Moving Between Fields Displaying Fields Selecting Tabs Retrieving Details from a List Entering Amounts Entering Dates Adding Attachments Help Module Locate Field Description Information Closing a Form Closing a Form Saving a Form Submitting a Form Incomplete Mandatory Fields Error Message Insufficient Authorization to Submit a Form Create a Template Cancelling a Form Submitting Unsigned Records Retrieve Unsigned Submitting Unsigned Records Viewing Unsigned Records Creating Bank Messages Message to Bank Process Message to Bank Options Creating a Message to the Bank General Details of a Bank Message Populating Text of a Bank Message Attach Supporting Documents to a Bank Message Tasks Introduction Viewing a Task Viewing all Tasks Creating a Task Assigning a Task to a Specific User Assigning Yourself a Task Saving a Task Editing a Task Adding a Task Comment Completing a Task Trade Calendar Trade Calendar Introduction NAB Trade Finance Online Customer User Guide ii

4 Contents Standard View Milestone View View a Custom Calendar Event Add a Calendar Event Edit a Calendar Event Delete a Calendar Event Maintenance Introduction Deleting Records Trade Applications Import Letter of Credit (LC) Introduction Menu Options LC Establishment Process LC Establishment Options Required Details for an LC Request Requesting Finance for Import LC Closing the LC Establishment Form LC Amendment Process LC Amendment Options Requesting an LC Amendment Issued Standby LC (SI) Introduction Menu Options SI Establishment Process SI Establishment Options Required Details for an SI Request Closing the SI establishment Form Amend SI Process Amending SI Details Export Letter of Credit (LC) Introduction Menu Options Generate Export LC Documents Shipping Guarantee (SG) Introduction Menu Options SG Establishment Process SG Establishment Options Required Details for an SG Request Update SG Financing Request (TF) Introduction Menu Options TF Establishment Process NAB Trade Finance Online Customer User Guide iii

5 Contents TF Establishment Options Required Details for a TF Request Closing the Request Form Update TF Export Collection (EC) Introduction Menu Options EC Establishment Options Required Details for an EC Request Generating Documents for Regular EC Generating Documents for Direct EC Requesting Finance for EC Closing the EC Establishment Form Update EC Process Import Collection (IC) Introduction Menu Options IC Message to Bank Reports Introduction View List of Transaction Notifications Pending Transactions / Inquiry Process Conduct an Inquiry Across all Products Batch Submission Process Tasks Monitoring Introduction Report Execution Run a Report System Features Introduction Menu Options Jurisdiction Maintenance Introduction Authorization Matrix Introduction Modifying Authorization Level Limit Deleting an Authorization Adding an Authorization User Maintenance Introduction User Profiles Modify a User View User Details Modify User Authorization level Modify User Permissions View User Permissions Data Maintenance (Counterparties / Banks / Clauses/ Accounts) Introduction View Counterparty / Bank / Clause / Account List Adding an Item to the Counterparties / Banks / Clauses / Accounts List Modifying a List Item NAB Trade Finance Online Customer User Guide iv

6 Contents Deleting a List Item Viewing Details of the List Item Alerts Create a Submission Alert Create a Calendar Alert Delete an Alert Modify an Alert Report Designer Introduction Load a Report Report Products Introduction Design a New Report Report Columns Introduction Adding Columns to a Report Adding a Computed Field Report Parameter and Filters Introduction Adding a Parameter to a Report Adding a Report Filter Report Grouping and Aggregates Introduction Adding an Overall Aggregate to a Report Use Report Grouping Save a Report Design Create a Report From an Existing Report Report Maintenance Modify a Report Delete a Report Preview / Export a Report Add or change Report Logo Schedule a Report Modify a Report Schedule Delete a Report Schedule Add a Report Schedule Audit Introduction Viewing Login and Logout Attempts Viewing Product Related Actions Viewing System Feature Actions Viewing Non Product Related Actions Appendix Standard Roles... ii Default Reports...iv Daily Activity Reconciliation Report...iv Export LC Outstanding Report...iv Export LC Payment History By Payment Date...iv Import LC Issuance Activity...iv Import LC Outstanding Report...iv Import Standby LC Outstanding Report... v NAB Trade Finance Online Customer User Guide v

7 Contents Inward Collection Activity... v Inward Collection Outstanding Report... v Outward Documentary Collections Outstanding... v Statuses...vi Transactional statuses...vi NAB Trade Finance Online Customer User Guide vi

8 Introduction

9 Introduction Scope This guide provides instructions for completing common tasks in NAB Trade Finance. This document outlines the following NAB Trade Finance Online products: Import Letter of Credit Export Letter of Credit Shipping Guarantee Financing Request Export Collection Import Collection Issued Standby LC. This document also outlines the following non-product-related modules: Reports System Features. How to Use This Guide This guide uses hyperlinking to make navigation and locating related topics quicker. To follow a link, click the hyperlinked text. Any information that is hyperlinked will appear like this. If you want to return to the page in the guide from where you clicked the hyperlink, click Alt and the back arrow key. The guide is divided into four parts: Introduction: Describes how the system works; covers navigation, features of NAB Trade Finance Online and system functions that are common across all products Common Features: Details all features of the system Trade Applications: Briefly describes each NAB Trade Finance Online product and the tasks that can be completed in the Reports and System Features applications Appendix: Reference section that contains support details and appendix items. NAB Trade Finance Online Customer User Guide 2

10 Introduction Users of NAB Trade Finance Online Resources NAB.com.au NAB Trade Finance Online Reference Guides Contains FAQs Short video to demonstrate the system Step-by-step instructions for completing common tasks Help for NAB Trade Finance Online system Clickable button built into NAB Trade Finance Online NAB Trade Finance Online Customer User Guide 3

11 Your Profile Introduction Your profile defines which modules and module options you have access to. Some of the information in this guide may not be relevant to your company or role. Your profile is made up of the roles assigned to you, your authorization level and your entity/company. Roles The roles you are assigned defines which functions you are permitted to carry out and which products you have access to. Authorization Level Your authorization level defines the group you belong to. There is an authorization matrix that defines the monetary limits your group is allowed to process. When you try to submit a transaction to the bank that you do not have the required authorization for, your transaction will be saved but not submitted. When you have insufficient authorization to submit a form, you will receive an insufficient privileges message similar to the following: The error message will change depending on the form you try to submit. There are a few reasons why you may not be able to submit a transaction: Your role is NAB Connect General User only NAB Connect Authorised Users have the ability to authorise a transaction. Your authorization level may not be permitted to authorise the particular product or the amount you are trying to submit. The transaction may require more than one authoriser. Your authorization level and a set of standard roles are assigned to you when your profile is created. Your company's administrator can change the roles assigned to you and change your authorization level. NAB Trade Finance Online Customer User Guide 4

12 Your Profile Entities All users of NAB Trade Finance Online are assigned to an entity. Your company has at least one entity. An entity is the name of your organisation or that of your organisation's related companies or subsidiaries. Entities (previously known as divisions) are related companies that can be added to NAB Trade Finance Online allowing you to lodge trade transactions under your company organisation or related entity names. When your company has more than one entity you may have access to create or receive trade transactions under more than one entity name including that of the parent organisation. When you create a trade transaction the name of your entity and the entity's ABN appears on the trade documentation generated by the system. When your profile has more than one entity, you will be required to select which entity you are creating the transaction for. Entities: are used by customers to raise transactions for separate yet related groups of companies allow customers to be able to access group reporting across both the parent and subsidiary entities as well as allowing users targeted access to certain entities. Note: To support NAB Trade Finance Online's global structure, if your company belongs to a parent company, your company may need to be assigned to its parent organisation in NAB Connect. This may result in a small percentage of NAB Connect customers being issued with two or more tokens in order to access their NAB Connect services. NAB Trade Finance Online Customer User Guide 5

13 Logging into NAB Trade Finance Online Introduction NAB Trade Finance Online is an application available through NAB Connect. You will need a NAB Connect User ID and password or token to log into NAB Connect before you can access NAB Trade Finance Online. Login 1. Access NAB Connect through the NAB home page 2. Select NAB Connect from the services menu. 3. Click the Login button. The NAB Connect login screen displays. NAB Trade Finance Online Customer User Guide 6

14 Logging into NAB TFO 4. Enter your User ID and Password. Token Note: If you have been issued with a token, you will add the password generated into the password field. If not, use the password that you have been provided. 5. Click the Login button. The NAB Connect services menu displays. Note: If you have problems logging into NAB Connect please contact the NAB Connect support team. NAB Trade Finance Online Customer User Guide 7

15 Logging into NAB TFO 6. Select Trade finance from the Additional services drop-down menu. The Launch Trade finance system screen displays. 7. Click the Launch Trade finance application button. The NAB Trade Finance Online home page displays. NAB Trade Finance Online Customer User Guide 8

16 Logging into NAB TFO NAB Trade Finance Online Customer User Guide 9

17 Common Features

18 Home Page Introduction The home page is customised to your profile. Products that you do not have access to or functions that you cannot carry out will not display. The following is the home page of a customer who has access to all NAB Trade Finance Online modules. You can click on the Return to NAB Connect Home button at any time to return to the NAB Connect screen. This will end your NAB Trade Finance Online session and all unsaved data will be lost. Home Page Home Page Panes You can access/view the following NAB Trade Finance Online features from the home page. 1. Tasks 2. Product Codes 3. Trade Calendar 4. Trade Events 5. Outstanding Amount NAB Trade Finance Online Customer User Guide 11

19 Home Page Tasks The Tasks pane allows you to view tasks that are available for you to complete. Tasks can only be created from within a transaction and are therefore transaction specific. Clicking on the system ID will direct you to the transaction that has the task associated to it. For more information refer to the Tasks section. Product Codes You can differentiate between products by viewing the first two letters of the System ID. The following table defines which two letters represent each product. Note: The System ID should not be confused with the Bank Reference number which is generated when a transaction is approved. System ID LC EL SI SG TF EC Product Type Letter of Credit Export Letter of Credit Issued Standby Letter of Credit Shipping Guarantee Financing Request Export Collection NAB Trade Finance Online Customer User Guide 12

20 Home Page Module Menu The Trade Applications menu lists the products and applications that are available to you. The modules and applications available will depend on your company and your role. Clicking on a product from this menu opens a list of options available for the product. You will notice a product introduction screen that provides an overview of the functions available for the product. NAB Trade Finance Online Customer User Guide 13

21 Home Page Trade Calendar The Trade Calendar provides you with a front-end view that tracks key dates for your company's international trade transactional events, custom events related to your company or private events that you have created. Hover over an event to see more details. For more information refer to the Trade Calendar section. Trade Events The Trade Events pane contains three sections: Today Last Pending Transactions Last Notifications NAB Trade Finance Online Customer User Guide 14

22 Home Page Today Displays a summary of all the events of the current day. This view includes NAB Trade Finance Online transactional events and any custom events manually added by a user in your company. Clicking on the Today link opens the daily calendar view. Clicking on the system ID opens the transaction in history mode. Refer to the Viewing Transaction in History Mode section for more information. NAB Trade Finance Online Customer User Guide 15

23 Home Page Last Pending Transactions The Last Pending Transactions pane lists the five most recent incomplete or draft transactions that your company has created. Clicking on the system ID will open the transaction so that you can continue work on it or submit it. Pending transactions are: transactions that have been initiated but have not been submitted to the bank transactions that have been submitted to the bank but not yet actioned by the bank. Clicking on the system ID will open the pending transaction in the appropriate mode for the selected record. The following table outlines the record types that are visible from the pending transaction list and the result of clicking on a pending transaction. Status Definition When clicked Incomplete Uncontrolled Submitted User has saved the transaction without any attempt to submit it User has attempted to submit the transaction but the submission was not successful because the user had insufficient authorization The transaction has been submitted to the bank but has not yet been actioned Opens the draft record Opens in a non-editable format Opens a pop-up window displaying submitted transaction details Note: Submitted transactions will not appear in the Last Pending Transactions pane, clicking on the Last Pending Transactions link will display a list of all pending transactions including those that have been submitted. Example Clicking on the system ID for the above transaction opens the pending transaction in the draft mode; this means that the pending transaction is incomplete. NAB Trade Finance Online Customer User Guide 16

24 Home Page Last Notifications Last Notifications is a list of the five most recent notifications sent from the bank. A green tick indicates that your request has been approved by the bank and a red cross indicates that the request has been declined. Clicking on the system ID will open the transaction record in history mode. Refer to the Viewing Transaction in History Mode section for more information. Outstanding Amount The Outstanding Amount pane provides a quick summary of your total outstanding values (in base currency) by product. NAB Trade Finance Online Customer User Guide 17

25 Searching and Viewing Transactions Introduction At times you will need to search for a specific transaction from the Trade Portal. This section outlines the different search types. Generally, if you are trying to locate a transaction related to a product that is established and approved by the bank you will conduct an inquiry. If you are searching for a transaction that has not yet been sent to the bank or has been submitted but not yet actioned by the bank, you will search pending records. Searching Pending Transactions A pending transaction search allows you to view transactions with the following statuses: Status Incomplete Uncontrolled Submitted Description The transaction was saved but no attempt was made to submit the draft. The input user clicked the Submit button but did not have sufficient privileges to send it to the bank. The transaction has been submitted to the bank; however, the bank has yet to respond to the transaction. When you want to search for a pending transaction that is older than the five displayed on the home screen you can conduct a pending transaction search. You can conduct this search from any of the product modules which will return all pending records for the product. Example When you click the Pending LCs option from the LC Establishment menu a list of all pending Letters of Credit transactions displays. NAB Trade Finance Online Customer User Guide 18

26 Searching and Viewing Transactions Alternatively, you can conduct a search of all pending records from the Reports Module. The benefit of this search is that all pending records will be returned in the search, irrespective of product type. 1. Click the Pending Transactions option from the Reports module. The List of Pending LC transactions screen displays. NAB Trade Finance Online Customer User Guide 19

27 Searching and Viewing Transactions Each pending transaction will have one or two functions available, depending on the status of the pending transaction. Function Modify Details Locked Use Open the record in edit mode so you can change or add details. This icon will display when the pending transaction is Incomplete. Open a pop-up window displaying the event details of the record. This icon is available for records that have already been submitted to the bank so you can review what has been sent. Open the transaction record in non-editable form. This icon will display when the pending transaction is uncontrolled. Modify a Pending Transaction 1. Click the icon. The Open Draft screen displays. Note: You can also open a draft record by selecting the retrieve draft option from the product establishment menu. NAB Trade Finance Online Customer User Guide 20

28 Searching and Viewing Transactions From this screen you can: Make changes to or add details to the draft. Assign a task to the user who saved the record or create a public task related to this record. Refer to the section on Tasks for more information. Submit the record if the form is complete and you have the required authorization. Refer to the Submitting a Form section for more information. View Submitted Transactions Event Details 1. Click the icon. The Event pop-up window displays. NAB Trade Finance Online Customer User Guide 21

29 Searching and Viewing Transactions Viewing Attachments You will have to open the details of a transaction to see if there are any attached files. You can open or save an attached file by clicking on the attachment link. Review Unsigned Pending Record 1. Click the icon. The Open Unsigned Import Letter of Credit Screen displays. Note: You can also open an unsigned record by selecting the retrieve unsigned option from the product establishment menu. NAB Trade Finance Online Customer User Guide 22

30 Searching and Viewing Transactions From this screen you can: Review the unsigned record. Submit the unsigned record if you have the required authorization. Refer to the Insufficient Authorization to Submit a Form section for more information. Assign a task to the user who submitted the record or create a public task related to this record. Refer to the section on Tasks for more information. Conducting an Inquiry Conducting an Inquiry allows you to view information on transactions that have been processed and approved by the bank. You can conduct this search from any of the product modules which will return all approved records for the product. An Inquiry allows you to view transactions with the following statuses: Status Issued Amended Updated Meaning 'Issued' is the state of a request after its successful initiation. 'Amended' is its state after an amendment has been applied. 'Updated' is the generic state generally given by the bank as a follow-up to a free format message transaction. An inquiry will not allow you to view rejected transactions. To view rejected transactions you can: Click the 'Copy from existing' menu option. Refer to the Copy from Existing section for more information. Click the Maintenance menu. Refer to the Maintenance section for more information. NAB Trade Finance Online Customer User Guide 23

31 Searching and Viewing Transactions Note: The list of transactions will not display until you have entered search criteria and clicked Search. Alternatively, you can conduct a search of all existing records from the Reports Module. NAB Trade Finance Online Customer User Guide 24

32 Searching and Viewing Transactions 1. Click the Inquiry option from the Reports module. The Inquiry List of Transactions screen displays. Entering Search Criteria When a list has the potential to be long, as with the Reports Inquiry function, the list is not displayed until you have entered search criteria and clicked Search. The search criteria fields represent the most important fields for the transaction type you are searching. If you want to view the entire list, enter an asterisk (*) in any of the search fields and click the search button. You can use the column sort icon to toggle between ascending and descending order. NAB Trade Finance Online Customer User Guide 25

33 Searching and Viewing Transactions When conducting an inquiry, you can view the details of a transaction and you can view the whole set of transaction(s) related to an individual product. The following table lists the functions available from the Inquiry List of Transactions screen. Function Use Open a pop-up window displaying the details of a transaction. Details History Display a list of all events that have occurred to the transaction. This provides a complete history of the transaction. Note: You can view a transactions history by clicking the system ID from the Last Notifications link on the home page. You can export the list of transactions to a range of different file formats. The CSV or Spreadsheet option allows the flexibility to manipulate the data or import it into another system such as accounting software. 1. Select the format that you want to use to export the file from the Output Format dropdown menu. Definition of Output Types Output option Screen Format 'Screen' (default) returns the list of matching records on screen. Select when you do not want to export list. NAB Trade Finance Online Customer User Guide 26

34 Searching and Viewing Transactions CSV Spreadsheet 'CSV' downloads the list to your computer as comma-separated values text file. 'Spreadsheet' downloads the list as a Microsoft Excel compatible file. 1. Click the Search button. The File download pop-up window displays. 2. Open or save the file as per your usual process. Viewing Transaction in Details Mode 1. Click the Details icon. The event pop-up window displays. NAB Trade Finance Online Customer User Guide 27

35 Searching and Viewing Transactions 2. Click the close pop-up button to return to the Inquiry List of Transactions screen. Note: This view displays the master file. This consolidated view of the transaction record is a quick reference and may not be complete. To view the various events that make up the file (the whole set of transaction(s) related to an individual product), you need to view the file history. The system distinguishes between: transactions (the individual messages that pass between client and bank) masters (the master file describing the product, in its latest state). Example A client initiates a Letter of Credit, creating a transaction. When the bank approves it, a master is created. If the bank subsequently sends a message changing the amount, a new transaction is created and the master is updated. The master always reflects the latest state of a file. Viewing Transaction in History Mode 1. Click on the History icon of the record you want to view. The Inquiry History screen NAB Trade Finance Online Customer User Guide 28

36 Searching and Viewing Transactions displays. Note: If you want to export the history select the output format and click the export icon ( ). 2. Click the release date to view details of each event. The event pop-up window displays with full details of the event. The information displayed will vary according to the event type you open. From this screen you can: Review the event details. Review the tasks related to the record. This record is locked so no new tasks can be created. Refer to the section on Tasks for more information. NAB Trade Finance Online Customer User Guide 29

37 Initiating a Form Introduction NAB Trade Finance Online operates using online forms. You will populate forms to submit product requests to the bank. The fields in a form change depending on the product. This section covers the various ways that you can initiate or open a form. Not all options are available for every product. The LC Establishment product is used throughout this section to illustrate functionality. The process is the same for other products when the initiation option is available. Opening a Form You can open a blank form to populate or you can select one of the options that allows you to open a form that contains some prepopulated information. The various ways to initiate / re-open a transaction are as follows: Create New From Template Copy From Retrieve Draft Retrieve Unsigned This option allows you to create and submit a new request from a blank form. This option allows you to create a request from a template. This option allows you to create a request from an existing product of the same type. This option allows you to continue working on a transaction that you or another user has started and saved. This option allows you to retrieve transactions completed by another user that require further checking and authorization before submission to the bank. Create New 1. Click the Create New option. A blank form opens for the product you selected. NAB Trade Finance Online Customer User Guide 30

38 Initiating a Form From Template 1. Click the Template option. The List of Templates screen displays. The exact name of the screen will depend on the product for which you are creating the template. 2. Select the template that you want to create an LC request from. The Create a New Import Letter of Credit from a Template screen displays. Note: You can enter the template's reference or description to narrow the list. NAB Trade Finance Online Customer User Guide 31

39 Initiating a Form The prepopulated fields will vary according to your template. Refer to the Create a Template section to find out how to create a template. Copy From Existing The Copy From function can save you time by allowing you to create a new request from an existing transaction. An example of use is when you want to re-work a rejected request. If your request was declined, the bank will have advised as to why this decision was made. It may be due to errors in the original request. By creating a new request based on the not-processed form, you can save time by rectifying the errors in your original form. 1. Click the Copy From option. The List of Existing (product type) screen displays. The exact name of the screen will depend on the product for which you are creating the template. 2. Enter any or all of the details into the search criteria. 3. Click the Search button. Existing transactions that match the search criteria will display. NAB Trade Finance Online Customer User Guide 32

40 Initiating a Form Note: The list will only contain your company's existing requests that have been acknowledged by the bank. The bank reference field will contain the bank reference of the existing transaction or it will display 'not processed' for rejected transactions. 4. Click on the System ID to select the required transaction from which to base a new request. When you choose a rejected transaction to create a new request from the Create New (product type) from Not-issued Record screen displays. The prepopulated fields will vary according to the existing transaction. When you choose an issued transaction to create a new request from the Create New (product type) from Existing Record screen displays. The prepopulated fields will vary according to the existing transaction. Retrieve Draft The Retrieve Draft option allows you to continue working on a transaction that you or another NAB Trade Finance Online Customer User Guide 33

41 Initiating a Form user has started and saved. Clicking the Retrieve Draft option displays a list of draft records. A draft is a record: that has been prepared and saved by yourself or another user that has not been submitted to the bank for which no submission attempts have been made (if a record has undergone a submission attempt it can be retrieved using the retrieve unsigned function) that has a transactional status of incomplete. This status is assigned when a user has saved a form with no attempt to submit it. Example When you click Retrieve Draft from the Import Letter of Credit menu, the List of Draft Import Letters of Credit screen displays. NAB Trade Finance Online Customer User Guide 34

42 Initiating a Form 1. Click the System ID of the draft you want to open in order to continue work on a transaction that was previously saved. The draft Import letter of credit opens. From this screen you can: Make changes to or add details to the draft. Assign a task to the user who saved the record or create a public task related to this record. Refer to the section on Tasks for more information. Submit the record if the form is complete and you have the required authorization. Refer to the Submitting a Form section for more information. NAB Trade Finance Online Customer User Guide 35

43 Initiating a Form Retrieve Unsigned This option allows you to retrieve transactions completed by another user that require further checking and authorization before submission to the bank. You can only submit a transaction if you have sufficient authorization to do so. Refer to the Submitting a Form section for more information. 1. Click the Retrieve Unsigned option. A list of unsigned records displays. From this screen you can: Submit an unsigned record if you have the required authorization. Bulk submit unsigned records if you have the required authorization. Select an unsigned record to view. NAB Trade Finance Online Customer User Guide 36

44 Populating a Form Introduction This section covers the common features when populating a form. It covers the following: Mandatory Fields Moving Between Fields Displaying Fields Selecting Tabs Retrieving Details from a List Entering Amounts Entering Dates Adding Attachments Help Module Locating Field Description Information Mandatory Fields Mandatory fields are marked with a red asterisk. A field may not be mandatory; however, if you select certain combinations, it will become mandatory. Example If a credit is available 'by acceptance' the requirement to complete payment terms becomes mandatory. Therefore fields that have become mandatory will not display a red asterisk. When you attempt to submit a form that is missing mandatory fields, you will receive an error message. Often you will need to complete non-mandatory fields to complete a transaction. For example, Incoterms are not marked as mandatory but this information is nearly always required for cross border trade transactions. It is recommended that you complete all fields in a form so that the bank has all the information required to process a transaction. Moving Between Fields 1. Click in a field to populate it. NAB Trade Finance Online Customer User Guide 37

45 Populating a Form 2. Use the tab key to move to the next field or you can use your mouse. Displaying Fields At times you cannot see the fields that you need to populate until you have identified that you want to add details. Example The document detail fields are not displayed until you click the Add document link. Selecting Tabs When tabs are visible it is the white tab that is active. You may need to populate fields that are not in the current active tab. For example, you may want to add Additional Instructions. Click the tab that you want to populate. NAB Trade Finance Online Customer User Guide 38

46 Populating a Form The selected tab is activated. You can type directly into the field or save time by clicking the Clauses button to add details that are stored in the system. Retrieving Details from a List When populating forms you can save time by adding details that are stored in the system. The system stores four lists: List Counterparties Banks Accounts Clauses Contents This lists contains details of the parties that you trade with, including beneficiaries of Letters of Credit, applicants of Export Letters of Credit (importers), transportation companies for Shipping Guarantees, or drawees for Export Documentary Collections. This is a list of banks that your counterparties use. They can be, for example, the optional Advising Bank for a Letter of Credit or the Presenting Bank for an Export Collection. This is the list of your company's bank accounts. These are typically specified in a transaction to advise the bank which accounts to debit or credit (for example, for debit of charges and commissions). Clauses are the predefined blocks of text that you can add to a narrative field. These fields appear on many forms. It is important to be clear with the abbreviated name and description of the clauses you create as the list of clauses can become long. NAB has prepopulated some clauses that your company can use. To view the predefined clauses you can click the clauses button from within a form. For information on how to create and maintain these lists refer to the Data Maintenance section of this document. When populating a form you can add details that are stored in one of these lists when you see the following buttons: The location of the Search button will determine if the bank, account or counterparty list is displayed. Note: The Search button is also used to search for a currency code or entity. Customers do not have the ability to modify these list types. NAB Trade Finance Online Customer User Guide 39

47 Populating a Form When you click the Clauses button the clause list is displayed. Example 1. Click the Clauses button to add a comment from the clauses list. A list of clauses stored in the system displays in a pop-up window. NAB Trade Finance Online Customer User Guide 40

48 Populating a Form You can alphabetically sort the items within each column by clicking the column sort icon. You can narrow the list by entering search criteria and clicking the Search button. Note: The list can be long and some clauses may not be relevant to the field you are populating. This is because the list serves as a repository for all clauses and does not vary according to the form you are populating. You may wish to refine the available options by entering search criteria. 1. Click the Abbreviated Name of the clause you want to add. The clause you selected displays in the comment field. Note: You can add more than one clause if required. Entering Amounts The first section of any amount field is for the currency code. If you know the currency code, you can enter it directly. If you need to you can search for the code. Click the Search button from the Amount field. The Select Currency pop-up window displays. Locate the currency from the list. NAB Trade Finance Online Customer User Guide 41

49 Populating a Form Note: You can enter the currency name; for example, New Zealand dollar, and click Search to locate a specific currency code. Click the ISO Code of the currency you want. The currency code displays in the amount field. The second section of any amount field is for the currency amount. Amounts can be entered with or without commas. The system will add commas and decimals automatically. Example Entering: automatically becomes: Entering Dates Dates must be entered in the DD/MM/YYYY format. Dates can be entered with or without separators as the system will add separators automatically. Example Entering: automatically becomes: Adding Attachments It may be necessary to attach a document to your form. The maximum file size is 1 MB and only the following file types are permitted: PDF image (JPG, BMP, PNG, TIFF) Microsoft Excel (XLS, XLSX) Microsoft Word (DOC, DOCX). 1. Click the Browse button. The Choose file pop-up window displays. NAB Trade Finance Online Customer User Guide 42

50 Populating a Form 2. Choose the location of the file you want to attach. 3. Click the Open button. The name of the file displays in the Browse field. Note: If you select a file to attach that does not conform to the file types or size permitted, you will receive the following error message when you try to save or submit the form: Help Module The inbuilt help module contains information on how to populate each field in a form. 1. Click the Help Module from the Trade Applications Module list. A list of Help Topics displays. NAB Trade Finance Online Customer User Guide 43

51 Populating a Form 2. Select the relevant product or topic. A help screen displays. Note: You can access the Help menu when working on a transaction by clicking the Help button. NAB Trade Finance Online Customer User Guide 44

52 Populating a Form Locate Field Description Information 1. Click the Help button from the top right corner of the screen. The help menu relevant to the current screen displays. Note: The help menu is dynamic and will display information that is relevant to the current screen. When you want to view field description information ensure that the field is on screen when you click the Help button. 2. Click the link that is relevant to the field information you want to view. The field description table displays. NAB Trade Finance Online Customer User Guide 45

53 Populating a Form 3. Click the close window button to return to the form. NAB Trade Finance Online Customer User Guide 46

54 Closing a Form Closing a Form There are a set of action buttons at the top of every form, which can include the following: Save Submit Template Cancel. Not all options are available for every product. Saving a Form Saving a form allows you to save the form without submitting it so that you or another user can retrieve the form and continue to populate it. 1. Click the Save button. The save confirmation pop-up window displays. 2. Click the OK button. The save confirmation screen displays. You can now log out or continue with another task. Note: If a form had an attachment when it was saved, the attachment is removed and will need to be added again before the submit action is performed. Submitting a Form When you have completed a form you can submit it. 1. Click the Submit button. The attempt submission pop-up window displays. NAB Trade Finance Online Customer User Guide 47

55 Closing a Form 2. Click the OK button. The Submit confirmation screen displays. You can now log out or continue with another task. Incomplete Mandatory Fields Error Message If you attempt to submit a form that is missing system mandatory or process mandatory fields, you will receive the following 'mandatory fields missing' error message. 1. Click the OK button; the first missing field in the form displays. 2. Populate the field. 3. Click the Submit button. The submit confirmation screen displays. Note: You will receive the same error message each time you attempt to submit the form until you have completed all the mandatory fields. Insufficient Authorization to Submit a Form When you have insufficient authorization to submit a form, you will receive an insufficient privileges message similar to the following. It will change depending on the form you try to submit. There are a few reasons why you may not be able to authorise a transaction: Your role is NAB Connect General User only NAB Connect Authorised Users have the ability to authorise a transaction. Your authorization level may not be permitted to authorise the particular product or the amount you are trying to submit. NAB Trade Finance Online Customer User Guide 48

56 Closing a Form The transaction may require more than one authoriser. For information on user authorization, refer to the Jurisdiction Maintenance section. Create a Template You can create a template from an existing form so that you do not have to re-enter common details. Not all fields in a saved template will store the information; for example, instructions to bank or currency amounts will not save in a template. Note: The Template ID field is mandatory when you are creating a template. Make this field as meaningful and logical as possible so that you can easily identify your template from the list of templates. 1. Click the Template button. The save as template confirmation pop-up displays. 2. Click the OK button. The Save Import Letter of Credit as a Template screen displays. You can now log out or continue with another task. The template is now available to be used when you choose to initiate a form from a template. Cancelling a Form Use this function when you do not want to save any details that you have entered in a form. 1. Click the Cancel button. The leaving current page confirmation pop-up displays. NAB Trade Finance Online Customer User Guide 49

57 Closing a Form 2. Click the OK button. The main menu displays. Note: If you cancel a form without saving, the form details will be deleted. If the form has been saved, cancelling the form will delete the changes that have been made since the last save. NAB Trade Finance Online Customer User Guide 50

58 Submitting Unsigned Records Retrieve Unsigned 1. Click the Retrieve Unsigned records option. A list of unsigned records displays. Submitting Unsigned Records 2. Select the checkbox of the Unsigned Record(s) that you want to submit. If you want to view the record prior to submitting it refer to the Viewing Unsigned Records section. 3. Click the Submit button. The Submit Multiple Records screen displays. Note: You can only submit multiple records if you have sufficient authorization in your profile to submit each individual record you have selected. NAB Trade Finance Online Customer User Guide 51

59 Submitting Unsigned Records The Submit Multiple records screen displays a list of the submitted records and a refreshed list of unsigned records. Viewing Unsigned Records 1. Click the Retrieve Unsigned records option. A list of unsigned records displays. 2. Click on the system ID from the system ID column of the unsigned record that you want to open. The Open Unsigned Record screen displays. NAB Trade Finance Online Customer User Guide 52

60 Submitting Unsigned Records The unsigned record opens in a non-editable mode. From this screen you can: Review the data and submit the form providing you have the required authorization. Assign a task to the user who saved the record or create a public task related to this record. NAB Trade Finance Online Customer User Guide 53

61 Creating Bank Messages Message to Bank Process When a product request is approved by the bank you can send messages to the bank that are specific to the existing transaction. Message to Bank Options Message to bank options From Existing Product This option allows you to create a message from an existing product. Example: Selecting the From Existing EL option allows you to send a message related to an existing Export Letter of Credit. Retrieve Draft Retrieve Unsigned Complete a message that you or another user has already started and saved. Complete a message that you or another user has already started but was unable to submit. Creating a Message to the Bank 1. Select the Trade Application product that you want to send a message to the bank about. In this example we will use the Import Letter of Credit product. 2. Click the relevant option. In this example we will use the From Existing LC option. The List of Existing Import Letter of Credits screen displays. The following table outlines the menu options that allow users to create bank messages for each product. NAB Trade Finance Online Customer User Guide 54

62 Creating Bank Messages Product Menu Options Import Letter of Credit Message to Bank From Existing LC Export Letter of Credit Generate Documents/Message to Bank From Existing EL Shipping Guarantee Update SG From Existing SG Financing Request Update TF From Existing TF Export Collection Update EC From Existing EC Import Collection Message to Bank From Existing IC Issued Standby LC Message to Bank From Existing SI 3. Enter any or all of the details into the search criteria. Search criteria fields Field System ID Entity Bank Ref Beneficiary Ccy Description Unique reference number generated by Misys Trade Portal Entity that made the application Reference assigned to this transaction by the Issuing Bank when the bank acknowledged its original initiation Name of the beneficiary Currency code (three alphabetic characters) Note: You can use the * wildcard character to return all existing transactions in your search. 4. Click the Search button. The List of Existing Import Letters of Credit screen displays. NAB Trade Finance Online Customer User Guide 55

63 Creating Bank Messages 5. Select the transaction that you want to send a message about. The Create a Free Import Letter of Credit Format Message screen displays. NAB Trade Finance Online Customer User Guide 56

64 Creating Bank Messages General Details of a Bank Message If you want to view the details of the transaction you are sending the message about, click the details icon from the General Details section. Populating Text of a Bank Message 1. Enter your message to the bank in the free format message field. Note: You can click the Clauses button to add Free Format Message details from the clauses list. Refer to the Retrieving Details from a List section for more information. Attach Supporting Documents to a Bank Message You can upload a file to give additional details pertaining to this message. Refer to the Adding Attachments section for more information. 2. Click the submit button to send your message to the bank. NAB Trade Finance Online Customer User Guide 57

65 Tasks Introduction There are three task types: Private task created, maintained and visible only to the user who created it. Public task visible to all users of the same entity as the task creator. Assigned task assigned to a specific user and only visible to the task creator and the user the task is assigned to. The Ongoing Tasks section contains: tasks you have created for yourself (private task) tasks that another user has assigned to you (assigned task) tasks available for any user to complete (public). After a task is marked as 'completed' it disappears from this list. The Ongoing Tasks list does not show comments. To view completed tasks and task comments you will need to access Task Monitoring from the Reports menu. Refer to the Task Monitoring section for more information. Viewing a Task 1. Click the system ID of the task you want to view. 2. Click the maximise button in the title bar to open the task window. The task window displays. NAB Trade Finance Online Customer User Guide 58

66 Tasks Note: You can view any task list by maximising the task window within a transaction. Viewing all Tasks 1. Click the Reports option from the Trade Application menu. The Reports Module menu displays. 2. Click the Task Monitoring option from the Reports module. The Task List screen displays. Note: The list defaults to the current date. To view older tasks you need to manipulate the date range. You can enter search criteria to narrow your results. 3. Click the Search button to refresh your search results. The Tasks matching your search criteria display. NAB Trade Finance Online Customer User Guide 59

67 Tasks This list shows all tasks, both open and completed, and all comments. It has search criteria fields, so you can select which items to show. The Date range fields default to the current date. When the list is first displayed, you will only see entries created today until you enter search criteria. Creating a Task When you initiate a transaction or open a draft transaction, the form that opens has attached to it a window entitled Tasks. The window can remain in the same place on screen or it can move relative to your scrolling. If you want the window to move you must unpin it by clicking the pin icon. Pinned unpinned When the form opens the task window is minimised. 1. Click the maximise icon in the title bar to open the task window. NAB Trade Finance Online Customer User Guide 60

68 Tasks A B 2. Click the Add a task link to populate the task details. The task details fields display. Note: If you are creating a task for a specific user other than yourself or you are creating a public task, click the Add a task link directly below the Tasks section (A). If you are creating a task for yourself, click the Add a task link directly below the My Tasks section (B). In this example we will create a public task. 3. Populate the required fields. Fields for public task details Field Description Notify me by of any event occurring on this item Description Details of the task Click to have the system advise you by of any event occurring on this task Mandatory when 'Notify me by of any event occurring on this item' is checked NAB Trade Finance Online Customer User Guide 61

69 Tasks Type Select 'public' when you want to assign the task to any user who has access to the task 4. Click the OK button. Assigning a Task to a Specific User A typical use for this feature can be to ask a question, requesting information from one of your colleagues. Fields for assigned task details Field Description Notify assignee by Type Assignee Type Assignee Description Details of the task Click to send an to advise the assignee of this task address where above notification is to be sent Mandatory when 'Notify me by of any event occurring on this item' is checked Select 'assigned' when you want to assign the task to a specific user Other user is automatically populated Click the Search button to select an assignee from the list of users within the entity(ies) you belong to NAB Trade Finance Online Customer User Guide 62

70 Tasks Mandatory when 'Notify assignee by ' is checked Assigning Yourself a Task 1. Click the Add a task link. The Description field displays. 2. Enter the task details in the Description field. 3. Click the Ok button. Saving a Task The task displays in the Tasks or My tasks section. A B NAB Trade Finance Online Customer User Guide 63

71 Tasks The above screenshot illustrates an assigned task (A) and a public task (B). Note: Tasks are transaction specific and will automatically be associated to the transaction that is open. You must save a new transaction so that a task can be attached to it. If you cancel or close a new transaction without saving it, the task will disappear as there will be no transactional record to attach to. Only when a new transaction is saved or submitted will the task be saved. However, when the record exists, any task you add, any edits you make to a task, or comments that you add to it, are saved as soon as you click OK. Editing a Task Only the task creator can edit the task. 1. Click the Edit link. The task details open in an editable format. 2. Update the details as required. For field details refer to the Creating a Task section. 3. Click OK. Adding a Task Comment To reply to a task, you add a comment to it. Any user with access to a task can add a comment to it. These comments are only visible to users that can view the task. Comments typically form a conversation between the creator of a task and the person who carries it out. 1. Click the Comments link. NAB Trade Finance Online Customer User Guide 64

72 Tasks 2. Click the Post comment link. The Comment field displays. 3. Enter your comment. 4. Click the OK button. The comment is attached to the task. Each comment entry displays the comment, who posted it, and when it was posted. Completing a Task 1. Click the maximise button in the title bar to open the task window. The task window displays. NAB Trade Finance Online Customer User Guide 65

73 Tasks 2. Select the checkbox next to the task that you have completed. A green tick displays in the checkbox. Note: You can remove the green tick to edit and the task will not be marked as completed until you save the associated transaction. The task is removed from your Ongoing Task list. When saved, the task creator can no longer edit the task; however, users can still add comments to the task. Refer to the Adding Comments section for more information. When the transaction is submitted to the bank the task list is locked. Users can view the transaction's tasks and comments but can no longer modify the task details or comments. NAB Trade Finance Online Customer User Guide 66

74 Trade Calendar Trade Calendar Introduction The NAB Trade Calendar provides you with a real-time front-end view that tracks international trade transactional events for your company and custom events related to your company or private events that you have created. Transactional events that are visible in the calendar are outlined in the following table. Only events related to the products that you have access to will display. Product Letters of Credit (LC, EL, SI) Shipping Guarantees (SG) Documentary Collections (EC, IC) Financing/ Loans (created via TF module) Dates displayed Issue date Expiry date Last shipment date Issue date Expiry date Creation date Tenor maturity date Tenor start date Issue date Maturity date Each event type has a colour associated to it so that you can recognise what events are coming up without having to hover over them or drill down into them. You can see what colours represent each event type by viewing the calendar in the Milestone mode. Standard View 1. Click on a specific date from the calendar to open a list of events for the date. NAB Trade Finance Online Customer User Guide 67

75 Trade Calendar When you click on the month in the calendar a list of events for the entire month displays. Clicking on the Trade Calendar from the home page will open the Trade Calendar in standard mode. The following details are visible from the daily/monthly calendar view. Field Date Type Title System ID User Name Action Description The day of the event Shows the product code or 'Custom Event' if it is an event manually added in the calendar Description displays if a transaction record (Issue Date, Expiry Date, Maturity Date, Last Shipment Date, Application Date) Custom event title displays for custom events System ID displays if a transaction record. Clicking on the system ID opens a pop-up window displaying the master details of the transaction. Refer to the Viewing Transaction in Details Mode for more information. Column remains blank for custom events Event owner's name for a custom event For all the custom events, you can edit, delete or view the full details of the events. The column is blank when the event is transaction based. NAB Trade Finance Online Customer User Guide 68

76 Trade Calendar Milestone View Click the Switch to Milestones View link from the daily/month calendar to view a list of events that span over a period of up to three months. The date range can be adjusted with the filters at the top of the screen. In the Milestone View, events are not grouped by date but by product and then by type. NAB Trade Finance Online Customer User Guide 69

77 Trade Calendar Clicking on the system ID opens the transaction in history mode. Refer to the Viewing Transaction in History Mode section for more information. The colour beside an event correlates to the event colours from the trade calendar that is visible on the home page. Click the Switch to Standard View link to return to daily/month view. NAB Trade Finance Online Customer User Guide 70

78 Trade Calendar View a Custom Calendar Event Click the details button from the daily/monthly calendar view an event. The Display an Event screen displays. Add a Calendar Event You can customise the Trade Calendar by adding events and alerts. You can create private events that are only visible to you or you can create public events that are visible for any user. A typical use for public events is to announce company-wide events. 1. Click the Add button from the standard calendar view to add an event. The Add an Event screen displays. NAB Trade Finance Online Customer User Guide 71

79 Trade Calendar 2. Enter the required details. Fields for Custom Event Field Date Title Type Description This is the date of the event. In the case of an update of existing event, changing the date will automatically move the event to the new date. Give a title to the event using a maximum of 35 characters. Select Public or Private Private events are only visible by you. Description Enter a maximum of 30 lines of 65 characters each to provide the details of the event. 3. Click the Save button. The save confirmation screen displays. 4. Click the OK button. The new calendar event confirmation screen displays. NAB Trade Finance Online Customer User Guide 72

80 Trade Calendar Edit a Calendar Event A public event can be edited by any user in the company. A private event can only be amended by its creator. The last editor will display in the User Name field. 1. Click the Edit button from the daily/monthly calendar view to edit an event. The Modify an Event screen displays. 2. Edit the required details. 3. Click the Save button. The save confirmation screen displays. 4. Click the OK button. The new calendar event confirmation screen displays. NAB Trade Finance Online Customer User Guide 73

81 Trade Calendar Delete a Calendar Event A public event can be deleted by any user of the company. A private event can only be deleted by its creator. 1. Click the Delete button from the daily/monthly calendar view to delete an event. The confirm deletion screen displays. 2. Click the OK button. The Delete an Event confirmation screen displays. NAB Trade Finance Online Customer User Guide 74

82 Maintenance Introduction Most modules have a maintenance function. This allows you to delete outdated or unnecessary records from the system. Deleted records are physically removed from the system. This task should therefore be conducted with care. The various record types that can be deleted are as follows: Unsigned Purged Rejected Records that have been prepared by users in your company but that have not yet been sent to the bank Records that have been marked as Purged by the bank You cannot initiate further amendments or messages on these records and can only use them for inquiry purposes, or as a basis for a new request using the Copy from function. Records that have been Rejected (marked as Not Processed) by the bank You cannot initiate further amendments or messages on these transactions, and can only use them for inquiry purposes or to open a new request. Deleting Records The following example illustrates how to delete LC records. The same process can be followed for other products. 1. Select Unsigned LCs, Purged LCs or Rejected LCs from the LC Maintenance menu. The Maintenance of Import Letter of Credit (record type) screen displays. NAB Trade Finance Online Customer User Guide 75

83 Maintenance The screen name will change depending on what type of record(s) you selected. 1. Select the checkbox of the record(s) that you want to delete. 2. Click the delete button. The delete transaction confirmation screen displays. 3. Click the OK button. The Maintenance of Import Letter of Credit screen displays. The confirmation message details how many records you deleted. NAB Trade Finance Online Customer User Guide 76

84 Trade Applications

85 Import Letter of Credit (LC) Introduction The Import Letter of Credit (LC) module allows users to: Create and submit LC requests to NAB. Amend existing LCs. Send LC specific messages to NAB. View pending and existing LCs. Delete LC requests that are no longer required. Menu Options There are six main options available from the Import Letter of Credit module. Option LC Establishment LC Amendment Message to Bank Pending LCs LC Inquiry LC Maintenance Use Set of options used when creating an Import Letter of Credit (LC) request and submitting the request to the bank Set of options used when creating an LC amendment request and submitting to the bank Set of options for creating transaction specific messages and submitting to the bank. Refer to the Message to Bank section for more information View a list of LC transactions that have been prepared internally but not yet sent to the bank, or submitted but awaiting action from the bank. Refer to the Searching Pending Transactions section for more information View information on transactions that have been processed and approved by the bank. Refer to the Conducting an Inquiry section for more information Carry out maintenance tasks. Refer to the Maintenance section for more information. NAB Trade Finance Online Customer User Guide 78

86 Import Letter of Credit (LC) LC Establishment Process 1. A user submits a request for a new letter of credit. 2. The request is processed. 3. The request is either approved or rejected. Note: You can view notifications from the bank in the last notifications section of the home page. A green tick indicates that your request has been approved by the bank and a red cross indicates that the request was declined. When an LC request is not approved, the status of the LC will change from 'Pending' to 'Not Approved'. LC Establishment Options The following options are available for you to initiate an LC request: For information on each initiation type refer to the Initiate a Form section. Required Details for an LC Request The LC request form is divided into the following sections: General Details Applicant Details Beneficiary Details Amount Details Payment Details Shipment Details Bank Details Narrative Details Instructions for the Bank Only Uploading Supporting Documents. NAB Trade Finance Online Customer User Guide 79

87 Import Letter of Credit (LC) For information on how to populate the fields within each section you can use the help menu within NAB Trade Finance Online. Refer to the Locate Field Description Information section for more information. Requesting Finance for Import LC If you will require finance for this Import LC, you need to add the text 'Please contact us for refinance instructions when the LC drawings are presented' in the Instructions for the Bank Only section. Closing the LC Establishment Form When you have completed your work the LC request can be: saved as a draft saved as a template submitted to the bank (only for complete forms). Refer to the Closing a Form section for more information on each option. LC Amendment Process LC Amendment Options You must use the LC amendment option to request an amendment to an existing LC. The following options are available from the LC Amendment menu: From Existing LC This option allows you to create an amendment request for an existing LC. NAB Trade Finance Online Customer User Guide 80

88 Import Letter of Credit (LC) Retrieve Draft Retrieve Unsigned This option allows you to complete an amendment that you or another user have started and saved. This option allows you to submit an amendment that another user completed but had insufficient authorization to submit. Requesting an LC Amendment 1. Open an LC amendment form. Note: When you choose From Existing LC you must search for, then select from the existing LCs for the transaction that requires amendment. 2. Click the system ID of the transaction you want to amend. The Amend Existing Import Letter of Credit displays. The fields that can be amended are those that are populated with existing information. Note: If you want to view the existing LC, click on the details icon. NAB Trade Finance Online Customer User Guide 81

89 Import Letter of Credit (LC) 3. Enter new details in the specified fields. You may need to type over the existing information in the field(s) that require amendment. 4. Click the Save button to save your changes as a draft LC amendment or click the Submit button to send your amendment request to the bank. Note: The ability to submit the form is governed by your permission levels. Refer to the Closing a Form section for more information. The following table outlines the amendable fields for existing LCs and SIs. Not all fields will display/apply for SIs. Field name General Details Amount Details New Expiry Date Amendment Date Original LC Amount Increase Amount Decrease Amount Description Expiry date of the letter of credit. You can overwrite the existing date. It must be after the issue and amendment dates Date of this amendment. It must be greater than the original issue date. It is defaulted to the current business date Amount by which the amount drawn can exceed or fall short of the amount stated in the LC Amount of increase to the original amount. You cannot enter values in both this and the Decrease Amount fields Amount of decrease to the original amount. You cannot enter values in both this and the Increase Amount field. The amount decreased cannot be greater than the Original LC Amount. New Letter of Credit amount as re-computed from the content of the Increase or Decrease Amount fields NAB Trade Finance Online Customer User Guide 82

90 Import Letter of Credit (LC) Shipment Details Narrative Details Instructions for the Bank Only New Drawing Variation New Additional Amount New Shipment From New Place of Loading New Place of Discharge New Shipment To New Last Shipment Date New Shipment Period Description Principal Account Fee Account Other Information New values for the drawing variation, if required New value for the additional amount information, if required Up to 4 lines of 35 characters New shipment from information Up to 65 characters. New place of loading or departure airport Up to 65 characters New place of discharge or destination airport Up to 65 characters New place of destination in the shipment of goods Up to 65 characters This date must be a valid date earlier than the expiry date Exclusive with above new last shipment date Details of the amendment request Typically you enter details here when the amendment is not purely a simple increase or decrease of amount; for example, when it is a change of the currency, of the description of goods, etc.) Up to 100 lines of 65 characters each Number of the account that you want the issuing bank to use to debit any principal amount in the life of the transaction Number of the account that you want the issuing bank to use to debit any charges and commissions related to the transaction Any information/instruction for NAB only not part of LC conditions Maximum 100 lines of 65 characters. NAB Trade Finance Online Customer User Guide 83

91 Issued Standby LC (SI) Introduction The Issued Standby LC (SI) module allows users to: Create and submit SI requests to NAB. Amend existing SIs. Send SI specific messages to NAB. View pending and existing SIs. Delete SI requests that are no longer required. Menu Options There are six main options available from the Issued Standby LC Module. Option SI Establishment SI Amendment Message to Bank Pending SIs SI Inquiry SI Maintenance Use Set of options used when creating Standby LC (SI) requests and submitting the request to the bank Set of options used when creating a request to amend an LC, and submitting the request to the bank Set of options for creating transaction specific messages and submitting to the bank. Refer to the Message to Bank section for more information View a list of SI transactions that have been prepared internally but not yet sent to the bank, or submitted but awaiting action from the bank. Refer to the Searching Pending transactions section for more information View information on transactions that have been processed and approved by the bank. Refer to the Conducting an Inquiry section for more information Carry out maintenance tasks. Refer to the Maintenance section for more information. NAB Trade Finance Online Customer User Guide 84

92 Issued Standby LC (SI) SI Establishment Process User submits a request for a new Issued Standby Letter of Credit (SI). The request is processed. The request is either approved or rejected. Note: When an SI request has not been approved the status of the SI will change from 'Pending' to 'Not Approved'. SI Establishment Options The following options are available for you to initiate an IC request: For information on each initiation type refer to the Initiate a Form section. Required Details for an SI Request The SI request form is divided into the following sections: General Details Amount Details Narrative Details. For information on how to populate the fields within each section you can use the help menu within NAB Trade Finance Online. Refer to the Locate Field Description Information section for more information. Closing the SI establishment Form When you have completed your work the SI request can be: saved as a draft saved as a template submitted to the bank (only for complete forms). NAB Trade Finance Online Customer User Guide 85

93 Issued Standby LC (SI) Refer to the Closing a Form section for more information on each option. Amend SI Process You must use the SI amendment option to request an amendment to an existing SI. Amending SI Details The following options are available when amending a SI: The process of amending an SI and amending an LC are the same. Refer to the Amending LC Details for more information. NAB Trade Finance Online Customer User Guide 86

94 Export Letter of Credit (LC) Introduction The Export Letter of Credit (LC) module allows users to: Receive notification of Letters of Credit, and subsequent amendments or updates, from the advising bank. Send messages to the bank for events that require your approval in the ongoing transaction flow. Generate lodgement letters and bills of exchange for related EL negotiations. Menu Options There are four main options available from the Export Letter of Credit module. Option Generate Documents / Message to Bank Pending ELs EL Inquiry EL Maintenance Use Set of options for creating Export Letter of Credit (LC) transaction specific messages and submitting to the bank. Refer to the Message to Bank section for more information This option also allows you to generate EL related documents. This process is outlined below View a list of EL transactions that have been prepared internally but not yet sent to the bank, or submitted but awaiting action from the bank. Refer to the Searching Pending Transactions section for more information View information on transactions that have been processed and approved by the bank. Refer to the Conducting an Inquiry section for more information Carry out maintenance tasks. Refer to the Maintenance section for more information. NAB Trade Finance Online Customer User Guide 87

95 Export Letter of Credit (LC) Generate Export LC Documents When negotiating or drawing under an EL, the exporter is required to send documents to the importer through NAB. The exporter can generate a lodgement authority (instruction letter) and, if applicable, a bill of exchange, using the Generate Documents function. The lodgement letter and bill of exchange will be prepopulated with the relevant details held within NAB Trade Finance Online. Note that all other shipping documents required for the presentation need to be generated outside the TFO system, but can be detailed on the lodgement authority. To generate a detailed Export Letter of Credit Lodgement authority and bill of exchange: 1. Select the From Existing EL option. The List of Existing Export Letters of Credit displays. Note: You will need to enter search critera or a wildcard character to see the list. 2. Click the System ID of the transaction that you want to generate documents for. The NAB Trade Finance Online Customer User Guide 88

96 Export Letter of Credit (LC) Create a Free Format Message Screen displays. 3. Select the Generate Documents option from the Message Type drop-down list. The Documents field displays. Note: You can select the view details button at any stage to see the details of the ELC. 4. Enter the currency code and the presentation amount in the presentation amount fields. The presentation amount is typically the amount of the negotiation/drawing you are lodging. 5. Click the Add document link. A list of available documents displays. NAB Trade Finance Online Customer User Guide 89

97 Export Letter of Credit (LC) 6. Select the document you wish to list on your lodgement authority. This should correspond with the documents you wish to submit. Note that selecting Bill of Exchange/Draft (when applicable) will enable the system generation of this document for you. 7. Enter details of the number of each document required in First Mail or, if required, Second Mail. Note: The Export Letter of Credit terms will advise you if the Opening Bank requires documents to be forwarded in one or two mails. 8. Click the Ok button. The document details display. Note: Repeat this process for each document that you need to lodge to meet the Export Letter of Credit terms. NAB Trade Finance Online Customer User Guide 90

98 Export Letter of Credit (LC) 9. Select a radio button to indicate if the documents are compliant. Note: When you select "Forward a 'May We Pay' request due to discrepancies" or 'Forward documents to Issuing Bank with discrepancies' you will need to indicate the discrepancies in the discrepancies field provided. NAB Trade Finance Online Customer User Guide 91

99 Export Letter of Credit (LC) 10. Indicate any relevant Instructions to NAB using the associated radio buttons. 11. Enter the contact details. Note: Draft Number and Domicile are only required if a Bill of Exchange/Draft document had been selected at point 6. You can upload a file to give additional details pertaining to this message. Refer to the Adding Attachments section for more information. 12. Click the Submit button to generate the documents. Note: If you only click Save, documents will not be generated. 13. Click the OK button. The Submit Free Format Message screen displays. 14. Click the Review and print transaction details link. The transactions details display in a pop-up window. NAB Trade Finance Online Customer User Guide 92

100 Export Letter of Credit (LC) 15. Click the document link of a document that you want to view or print. The document displays as a PDF. Print as usual. NAB Trade Finance Online Customer User Guide 93

101 Shipping Guarantee (SG) Introduction The Shipping Guarantee (SG) module allows users to: Initiate new SG requests. Update existing SGs. Send and receive SG specific messages. Important: This module will primarily be used for Airway Bill releases. Menu Options There are five main options available from the Shipping Guarantee module. Option SG Establishment Update SG Pending SGs SG Inquiry SG Maintenance Use Enter the details of a new Shipping Guarantee, optionally linking it to an existing Letter of Credit, and submit them to the Issuing Bank Set of options for creating transaction specific messages and submitting to the bank. Refer to the Message to Bank section for more information View a list of SG transactions that have been prepared internally but not yet sent to the bank, or submitted but awaiting action from the bank. Refer to the Searching Pending Transactions section for more information View information on transactions that have been processed and approved by the bank. Refer to the Conducting an Inquiry section for more information Carry out maintenance tasks. Refer to the Maintenance section for more information. SG Establishment Process 1. User submits a request for a new Shipping Guarantee. NAB Trade Finance Online Customer User Guide 94

102 Shipping Guarantee (SG) 2. The request is processed. 3. The request is either approved or rejected. Note: When the request has not been approved the status of the SG will change from 'Pending' to 'Not Approved'. SG Establishment Options The following options are available for you to initiate an SG request: For information on each initiation type refer to the Initiate a Form section. Required Details for an SG Request The SG request form is divided into the following sections: General Details Applicant Details Beneficiary Details Amount Details Guarantee Details Description of Goods Instructions for the Bank Only Uploading Supporting Documents. For information on how to populate the fields within each section you can use the help menu within NAB Trade Finance Online. Refer to the Locate Field Description Information section for more information. Update SG When a SG request is approved by the bank you can send messages to the bank that are specific to the existing SG transaction. NAB Trade Finance Online Customer User Guide 95

103 Shipping Guarantee (SG) A typical use of this function could be to ask the issuing bank to change the original amount of the shipping guarantee or to indicate that it can be cancelled while uploading the appropriate redemption letter. Refer to the Creating Bank Messages section for more information. NAB Trade Finance Online Customer User Guide 96

104 Financing Request (TF) Introduction The Financing Request (TF) module allows users to: Initiate new TF requests for stand-alone trade loans (loans unrelated to other NAB Trade Finance Online transactions). Follow up on existing TFs. Menu Options There are five main options available from the Financing Request module. Option TF Establishment Update TF Pending TFs TF Inquiry TF Maintenance Use Enter the details of a new Financing Request and submit them to the Issuing Bank Set of options for creating transaction specific messages and submitting to the bank. Refer to the Message to Bank section for more information To view a list of TF transactions that have been prepared internally but not yet sent to the bank, or submitted but awaiting action from the bank. Refer to the Searching Pending transactions section for more information Allows you to view information on transactions that have been processed and approved by the bank. Refer to the Conducting an Inquiry section for more information Carry out maintenance tasks. Refer to the Maintenance section for more information.. TF Establishment Process 1. User submits a request for a new stand-alone trade loan. 2. The request is processed. 3. The request is either approved or rejected. Note: When the request has not been approved the status of the TF will change from 'Pending' to 'Not Approved'. NAB Trade Finance Online Customer User Guide 97

105 Financing Request (TF) TF Establishment Options The following options are available for you to initiate a TF request: For information on each initiation type refer to the Initiate a Form section. Required Details for a TF Request The TF request form is divided into the following sections: General Details Applicant Details Amount Details Additional Details Instructions for the Bank Only Uploading Supporting Documents. For information on how to populate the fields within each section you can use the help menu within NAB Trade Finance Online. Refer to the Locate Field Description Information section for more information. Closing the Request Form When you have completed your work the TF request can be: saved as a draft submitted to the bank (only for complete forms). Refer to the Closing a Form section for more information on each option. Update TF When a TF request is approved by the bank you can send messages to the bank that are specific to the existing TF transaction. A typical use of this function could be to ask the issuing bank to extend the maturity date of the financing. Refer to the Creating Bank Messages section for more information. NAB Trade Finance Online Customer User Guide 98

106 Export Collection (EC) Introduction The Export Collection(EC) module allows users to: Create and submit regular and direct EC requests to NAB. Send EC specific messages to NAB. View pending and existing ECs. Delete EC requests that are no longer required. Menu Options There are six main options available from the Export Collection module. Option EC Establishment Update EC Pending ECs EC Inquiry EC Maintenance Use Set of options used when creating an Export Collection (EC) request and submitting the request to the bank Set of options for creating transaction specific messages and submitting to the bank. Refer to the Message to Bank section for more information View a list of EC transactions that have been prepared internally but not yet sent to the bank, or submitted but awaiting action from the bank. Refer to the Searching Pending Transactions section for more information View information on transactions that have been processed and approved by the bank. Refer to the Conducting an Inquiry section for more information Carry out maintenance tasks. Refer to the Maintenance section for more information. EC Establishment Options The request to process an export collection is communicated to the bank in one of two ways: Regular Collection Instruction: The exporter creates the collection by providing the bank details relating to the shipment via NAB Trade Finance Online. NAB Trade Finance Online is able to then generate the lodgement authority addressed to NAB and, if required, a bill of exchange which the exporter can print and send to the bank with the relating shipping documentation. NAB processes the documents as the remitting bank and forwards them to the presenting/collecting bank with appropriate instructions. Direct Collection Instruction: The exporter creates the collection by providing the related NAB Trade Finance Online Customer User Guide 98

107 Export Collection (EC) information via NAB Trade Finance Online. When the bank approves the collection, the exporter is able to generate a collection cover letter addressed directly to the presenting bank, usually located in the country of the importer. The exporter prints the cover letter and, if required, a bill of exchange, then attaches the related shipping documents and sends them directly to the presenting bank on behalf of the remitting bank. This cover letter can only be produced after the transaction is approved by the bank. This method is only available to customers who meet NAB's criteria such as exporters who settle large volumes of transactions through collections. The following options are available for you to initiate an EC request: Regular Collection Direct Collection Create a new EC request where a lodgement authority will be produced and documents are sent to NAB for final processing and dispatch to the presenting bank. Create a new EC request. The collection cover letter can only be produced after the transaction has been approved by NAB. Customer will send instructions to the remitting bank and documents to the importer's presenting bank. For information on each initiation type refer to the Initiate a Form section. Required Details for an EC Request The EC request form is divided into the following sections: General Details Drawer Details Drawee Details Amount Details Bank Details Shipment Details Collection Instructions Documents (see below) Instructions for the Bank Only Uploading Supporting Documents. For information on how to populate the fields within each section you can use the help menu within NAB Trade Finance Online. Refer to the Locate Field Description Information section for NAB Trade Finance Online Customer User Guide 99

108 Export Collection (EC) more information. Generating Documents for Regular EC The documents section also allows you to specify the documents that you have attached to the transaction. In addition it will allow you to generate a lodgement letter for the collection your instructions to NAB on how to handle the documents and if required a bill of exchange. 1. Click the Add document link to select the documents that you want to display on the lodgement letter. The document types display. 2. Select the document you want to display from the document type drop-down list. 3. Enter the First Mail and Second Mail details, as determined by you. If documents are to be sent in one mail do not complete second mail details. 4. Click the Ok button. The document details display. Note: Repeat this process for each document that you are attaching. 5. Click the Save button. Note: For a collection you can actually review and print the bill of exchange and lodgement letter at the save stage (unlike with the Export Letter of Credit where you must submit to review and print). NAB Trade Finance Online Customer User Guide 100

109 Export Collection (EC) 6. Click the OK button. The Submit Export Collection Initiation screen displays. 7. Click the Review and print transaction details link. The transactions details display in a pop-up window. 8. Click the Lodgement authority link to view or print the Lodgement Authority. The Lodgement Authority PDF displays. The list of documents that you specified displays on the Lodgement Authority. Note: You can scroll down the pop-up window to view the attached documents with all the terms you input into the collection on screen. NAB Trade Finance Online Customer User Guide 101

110 Export Collection (EC) Generating Documents for Direct EC All Direct Collections will need to be reviewed by NAB before you can generate the documents to send to an external bank. After you submit the message, the bank will check the details. The bank will send a notification that will appear on your home page when the details have been checked and the collection has been approved. You can then open the transaction and print the generated documents. Requesting Finance for EC If you will require finance for this EC, you need to add the text Please contact us for refinance instructions when the EC drawings are presented in the Instructions for the Bank Only section. Closing the EC Establishment Form When you have completed your work the EC request can be: saved as a draft saved as a template NAB Trade Finance Online Customer User Guide 102

111 Export Collection (EC) submitted to the bank (only for complete forms). Refer to the Closing a Form section for more information on each option. Update EC Process When an EC request is approved by the bank you can send messages to the bank that are specific to the existing EC transaction. A typical use of this function is to provide your protest instructions to the remitting bank after an advice of refusal has been received from the collecting bank. Refer to the Creating Bank Messages section for more information. NAB Trade Finance Online Customer User Guide 103

112 Import Collection (IC) Introduction The Import Collection(IC) module allows users to: Receive notification of documentary collections, and subsequent updates, from the presenting/collecting bank. Send messages to the bank for events that require approval or acceptance. Menu Options There are four main options available from the Import Collection module. Option Message to Bank Pending ICs IC Inquiry IC Maintenance Use Set of options for creating Import Collection(IC) transaction specific messages and submitting to the bank. Refer to the Message to Bank section for more information View a list of IC transactions that have been prepared internally but not yet sent to the bank, or submitted but awaiting action from the bank. Refer to the Searching Pending Transactions section for more information View information on transactions that have been processed and approved by the bank. Refer to the Conducting an Inquiry section for more information Carry out maintenance tasks. Refer to the Maintenance section for more information. IC Message to Bank When an IC request is approved by the bank you can send messages that are specific to the existing IC transaction. A typical use of this function could be to state your acceptance or refusal of a set of documents presented by the exporter. Refer to the Message to Bank section for more information NAB Trade Finance Online Customer User Guide 104

113 Reports Introduction The Reports module is a cross-product module of NAB Trade Finance Online allowing you to browse all the acknowledgements or notifications sent by the bank, or through consolidated lists of pending transactions or existing records for all products. Option Review Reporting Pending Transactions Batch Submission Inquiry Tasks Monitoring Report Execution Use Review all transactional messages sent by the bank. The details of each event can be retrieved from the list. View a list of all transactions that have been prepared internally but not yet sent to the bank, or submitted but awaiting action from the bank. Refer to the Searching Pending Transactions section for more information Submit multiple records in a single operation View information on transactions that have been processed and approved by the bank. Refer to the Conducting an Inquiry section for more information View both completed and open tasks and all task comments Execute a report View List of Transaction Notifications Review reporting allows you to view any messages sent by the bank. Reporting messages can be: bank acknowledgements to transaction events initiated by your company new events reported by the bank on an existing record new notifications. 1. Click the Review Reporting option from the Reports module. The List of Transactions Notifications screen displays. NAB Trade Finance Online Customer User Guide 105

114 Reports Note: The list defaults to the current date. To view older transactions you need to manipulate the date range. You can enter search criteria to narrow your results. 2. Click the Search button to refresh your search results. The Transaction Notifications matching your search criteria display. 3. Click the more details icon of any records you want to view in more detail. The event popup window displays. NAB Trade Finance Online Customer User Guide 106

115 Reports From this screen you can: Review the record. View the task history of the record. Refer to the Task section for more information. Pending Transactions / Inquiry Process Conducting a pending transaction search from the reports menu is the same as conducting an individual product search from each of the product establishment menus; however, all product types are returned in the search. Refer to the Searching Pending Transactions section for more information. Conduct an Inquiry Across all Products Conducting an inquiry from the reports menu is the same as conducting an individual product inquiry; however, all product types are returned in the search. Refer to the Conducting an Inquiry section for more information. Batch Submission Process Conducting a batch submission from the reports menu is the same as retrieving unsigned records from any product establishment menus; however, all product types are returned in the search. Note: You can only submit multiple records if you have sufficient authorization in your profile. 1. Click the Batch submission option from the Reports module. The Batch Submission From Message Center screen displays. NAB Trade Finance Online Customer User Guide 107

116 Reports 2. Select the checkbox of the Unsigned Record(s) that you want to submit. Note: If you want to view the record prior to submitting, click the details icon to open the non-editable record in a pop-up window. You will need to close this window to complete your batch submission. 3. Click the Submit button. The submit confirmation screen displays. NAB Trade Finance Online Customer User Guide 108

117 Reports 4. Click the OK button. The Batch Submission From Message Center screen displays a list of the submitted records and a refreshed list of unsigned records. Tasks Monitoring Introduction The Task Monitoring option allows you to view both completed and open tasks and all task comments. 1. Click the Task Monitoring option from the Reports module. The Task List screen displays. Note: The list defaults to the current date. To view older tasks you need to manipulate the date range. You can enter search criteria to narrow your results. 2. Click the Search button to refresh your search results. The tasks matching your search criteria display. NAB Trade Finance Online Customer User Guide 109

118 Reports Tasks that have been completed have a grey tick beside the task type column. Note: From this screen you can click on the system ID to view the transaction related to the task. Report Execution The Report Execution function allows you to run a report that has been designed by a user within your company or one of the default reports supplied by NAB. Refer to the Appendix item Default Reports for a list of the reports supplied by NAB. If you want to find out more about designing reports refer to the Report Designer section. Prior to running a report generated by NAB you will need to load the report. Refer to the Load a Report section for more information. Run a Report 1. Click the Report Execution option from the Reports module. The List of Executable Reports screen displays. Note: When the list or reports is large you can refine the results be entering the report name and clicking Search. 2. Click the Report Name to run the report. The Execute Report screen displays. Note: Your report will display on screen by default. Some reports require additional parameters, so you may need to enter additional values prior to your report displaying on screen. NAB Trade Finance Online Customer User Guide 110

119 Reports 3. If you want to export you report, select the Output Format from the drop-down list. The following table defines the output types. Output option Screen CSV Spreadsheet PDF Format (default) Returns the list of matching records on the same screen Downloads the list as a comma-separated values text file Downloads the list as a Microsoft Excel compatible file Creates a non-editable print-friendly document. This export option contains your company logo (if defined by an administrator, refer to the Report Parameter section for more information) Note: You will be required to open or save the report if you select the CSV, Spreadsheet or PDF file formats. 4. Click the Search button. The File Download screen displays. NAB Trade Finance Online Customer User Guide 111

120 Reports 5. Click the Open button to view the report. The report displays in your selected output type. NAB Trade Finance Online Customer User Guide 112

121 System Features Introduction The System Features options available to you are determined by your role. When a company is created, an administrator user (Security Officer) is automatically created and granted default permissions required to administer users. Like the Reports Application, the System Features module is not related to any one product but is a system-wide module that allows you to manage the parameters of the system and conduct administrative type tasks. Menu Options Option Jurisdiction Maintenance User Maintenance Data Maintenance Alerts Report Designer Audit Queries Use Customise the default jurisdiction matrix created by the bank Modify company user accounts and define the permissions granted to users Maintain the lists (counterparties, banks and clauses) of data that are used to populate some form fields Specify, for a given product and transaction type or milestone date, the users who are to receive alerts Design reports which can be run by all users Monitor actions carried out by users of NAB Trade Finance Online in your company. This is particularly useful to trace actions that failed authorization, for technical issues, and for security monitoring of login attempts or jurisdiction manipulation. Jurisdiction Maintenance Introduction Jurisdiction defines the maximum dollar amount (based on the default currency) that each user is authorised to submit a transaction for and the products that a user has access to. NAB Trade Finance Online Customer User Guide 113

122 System Features Each user is assigned a role or roles (a role is a group of permissions) that give a user access to products or system functionality. Refer to the Standard Roles Appendix item for the list of standard roles. Each user is assigned an authorization level. Both a user's roles and their authorization level can be modified by clicking Roles from the Jurisdiction Maintenance menu. The Authorization option from the Jurisdiction Maintenance menu is used to create, modify or delete an authorization matrix, which is the limit that an authorization level is permitted to process. Option Role Authorization Defines The products and product options that the user has access to The authorization level (monetary limits that user is allowed to process) Limits that authorization levels are allowed to process. If no limit is defined for a user's authorization level, the user will not be able to submit any transactions If two roles are required to validate a transaction Each authorization level has a maximum transaction amount associated with it for each product. If a transaction amount is above the amount allowed by the user's authorization level and a user attempts to submit the transaction, the transaction will be saved but not sent. Note: The maximum amount can also be defined for a combination of two roles. This will result in a transaction first being checked by role 1, and then signed by role 2. This authorization jurisdiction matrix ensures validation by two users as well as the input user. An administrator in your company has the ability to assign new roles to you; however, there is a limit to the roles that they have the ability to assign. The roles are limited by the needs of your company and the products that your company has access to on NAB Trade Finance Online. Authorization Matrix Introduction 1. Click the Authorization option from the Jurisdiction Maintenance menu. The Existing Authorization Setup screen displays. NAB Trade Finance Online Customer User Guide 114

123 System Features In the above example a user who is assigned authorization level 'B' can submit transactions of any product type that are for 1,000,000 AUD or less. Users of an authorization level that has no authorization set up will not be able to submit any transactions. The following table outlines the information available from the Existing Authorization Setup screen. Column Entity Type Product Role Ccy. Amount Meaning An authorization can apply to a single entity or all entities (* denotes all entities) An authorization can apply to a single transaction type (new, amend, message, reporting) or to all transaction types (* denotes all transaction types) An authorization can apply to a single product or all products (* denotes all products) You can choose which role the authorization applies to. If you select two roles, then two roles are required to validate a transaction Currency type Maximum amount that the individual role or a combination of two roles is permitted to submit a transaction for when the transaction matches the type and product specified List of functions available from the Existing Authorization Setup screen. Icon Function Open the authorization in an editable format Remove the authorization level limit Add a new authorization level limit Modifying Authorization Level Limit 1. Click the Modify icon from the Existing Authorization setup screen. The Modify User Authorization screen displays. NAB Trade Finance Online Customer User Guide 115

124 System Features 2. Change the selections to amend the user authorization. Fields for Modify User Authorization screen Field name Type Description Transaction type that this authorization is to apply to Select * if it applies to all types Select from drop-down list: Product Product that this authorization is to apply to Select * if it applies to all products Select from drop-down list: NAB Trade Finance Online Customer User Guide 116

125 System Features Entity Level 1 Click the Search button to select the Entity from a pop-up window Select * if it applies to all entities Authorization level which limits what you are defining Select from drop-down list: Level 2 (Optional) second authorization level if you are defining a transaction that required two roles to authorise If selected it results in two users being required to approve for the nominated function, product and limit amount. Please note that the authorization sequence will need to be Level 1 first, Level 2 second Select from drop-down list: Currency Limit Amount Currency code (three alphabetic characters) Will generally be the default currency for the domicile country Maximum amount that the individual role or a combination of two roles is permitted to submit a transaction for 3. Click the Save button. The save the current transaction screen displays. 4. Click the OK button. The Save User's Authorization screen displays. NAB Trade Finance Online Customer User Guide 117

126 System Features Deleting an Authorization 1. Click the Delete icon from the Existing Authorization Setup screen. The confirm delete action pop-up window displays. 2. Click the OK button. The authorization is removed from the list. The Delete User's Authorization screen displays. Adding an Authorization 1. Click the Add button from the Existing Authorization Setup screen. The Add User's Authorization screen displays. Refer to the Modifying User Authorization section for information about each field. 2. Click the Save button. The save the current transaction screen displays. NAB Trade Finance Online Customer User Guide 118

127 System Features 3. Click the OK button. The Save New User's Authorization screen displays. User Maintenance Introduction This menu option is available to administrators. It allows administrators to modify users. Some common tasks available from this menu include: Set user permissions, that is assign roles to a user Set user's authorization level User Profiles Select the Profiles option from the User Maintenance menu. The Change User Account screen displays. NAB Trade Finance Online Customer User Guide 119

128 System Features List of functions available from the Change User Account screen Icon Function Open the user in an editable format Display the details of the user Modify a User 1. Click the Modify icon from the Change User Account screen. The Modify User Account screen displays. 2. Enter information in the field you want to amend. Note: You can overwrite existing details when the details have a visible field box. 3. Click the Save button to save your amendments. The save the current transaction screen displays. 4. Click the OK button. The Save User Account screen displays. View User Details 1. Click the View details icon from the Change User Account screen. The Display User Account screen displays. NAB Trade Finance Online Customer User Guide 120

129 System Features 2. Select the Permissions option from the User Maintenance menu. The List of Permissions screen displays. List of functions available from the List of Permissions screen Icon Function Modify Open the users authorization levels and attached roles in an editable format Details Display the details of the user, their authorization levels and attached roles Modify User Authorization level 1. Click the Modify icon from the List of Permissions screen. The Modify Roles screen displays. NAB Trade Finance Online Customer User Guide 121

130 System Features 2. Choose the required level from the Level for National Australia Bank drop-down list. 3. Click the Save button. The save confirmation pop-up window displays. 4. Click the OK button. The Save Roles screen displays. Modify User Permissions 1. Click the Modify icon from the List of Permissions screen. The Modify Roles screen displays. NAB Trade Finance Online Customer User Guide 122

131 System Features 2. Change the information as required. 3. Click the icon to add the role to the user's profile; or Click the icon to remove the role from the user's profile. Continue moving roles until the user has the correct roles. 4. Click the Save button. The save confirmation pop-up window displays. 5. Click the OK button. The Save Roles screen displays. View User Permissions 1. Click the view details icon from the List of Permissions screen. The Display Roles screen displays. NAB Trade Finance Online Customer User Guide 123

132 System Features For a list of the permissions associated to each role refer to the Appendix item Roles and Permissions. Data Maintenance (Counterparties / Banks / Clauses/ Accounts) Introduction The Data Maintenance function allows you to add/delete/modify list items. For details on how to populate fields with a list item refer to the Retrieving Details from a List section. The system stores four lists: List Counterparties Banks Use Details of the parties that you trade with. They can be beneficiaries of Letters of Credit, applicants of Export Letters of Credit (importers), transportation companies for Shipping Guarantees, or drawees for Export Documentary Collections Maintain the list of bank's your counterparties use. They can be, for example, the optional Advising Bank for a Letter of Credit or the Presenting Bank for an Export Collection NAB Trade Finance Online Customer User Guide 124

133 System Features Accounts Clauses Maintain the list of your company's bank accounts. These are typically specified in a transaction to advise the bank which accounts to debit or credit (for example, for debit of charges and commissions) Clauses are the predefined blocks of text that you can add to a narrative field. These fields appear on many forms. It is important to be clear with the abbreviated Name and description of the clauses you create as the list of clauses can become long. NAB has prepopulated some clauses that your company can use, to take a look at the predefined clauses you can click the clauses button from within a form. View Counterparty / Bank / Clause / Account List 1. Click the data type that you want to view from the Data Maintenance menu. The Maintain screen displays. Note: The screen name and columns will change according to which data you selected. List of functions available from the Maintain Accounts screen Icon Function Add a list item Open the counterparty / bank / clause in an editable format Remove the counterparty / bank / clause from the list Display the details of the counterparty / bank / clause Adding an Item to the Counterparties / Banks / Clauses / Accounts List 1. Click the option from the Data Maintenance menu. The Maintain screen displays. 2. Click the Add button. The Add Counterparty screen displays. NAB Trade Finance Online Customer User Guide 125

134 System Features 3. Add required information. For information on how to populate the fields within each section you can use the help menu within NAB Trade Finance Online. Refer to the Locate Field Description Information section for more information. 4. Click the Save button. The save confirmation window displays. 5. Click the OK button. The Save Counterparty screen displays. NAB Trade Finance Online Customer User Guide 126

135 System Features Modifying a List Item 1. Click the Modify icon from the Maintain screen. The Modify screen displays. Note: The screen name will change according to the data type you selected. 2. Enter information in the field you want to amend. Note: You can overwrite existing details when the details have a visible field box. 3. Click the Save button to save your amendments. The save confirmation pop-up window displays. 4. Click the OK button. Deleting a List Item 1. Click the Delete icon from the Maintain screen. The confirm delete action pop-up window displays. 2. Click the OK button. The record is removed from the list. Viewing Details of the List Item 1. Click the View Details icon from the Maintain screen. The Display screen displays. NAB Trade Finance Online Customer User Guide 127

136 System Features Alerts NAB Trade Finance Online can send s to specified users to alert them when your company receives notifications from the bank. Example When the bank has accepted your company's Import Letter of Credit request, or has advised your company as an exporter about a new Export Letter of Credit. Alerts can be: sent at chosen milestones, for instance, Expiry date or Last Shipment date product, transaction type, milestone date, or user-specific. There are two types of alerts. Type Submission Calendar Use To define alerts for when notifications are received from the bank To define alerts for when specific milestone dates are reached, passed, or approaching NAB Trade Finance Online Customer User Guide 128

137 System Features Create a Submission Alert 1. Click the Submissions option from the Alert menu. The Submissions Alert screen displays. 2. Click the Add address link to create a new submission alert. The Alert fields display. 3. Populate the required fields. Fields for Change Submission Alert screen NAB Trade Finance Online Customer User Guide 129

138 System Features Field name Product Description Products for which the alert is associated to Select from the drop-down list. Select wildcard for all products. Type Transaction types for which the alert is associated to Entity Recipient Select wildcard for all types. Entity for which the alert is associated to Type of user to whom the alert is associated to If you select a user in this field, the addresses that are in the system will be used. If you want to specify an address, leave this field blank Language / Locale Address Language to use in the alert address to send the alert to 4. Click the Ok button. 5. Click the Save button. Note: You must click the Save button. If you only click the Ok button and navigate away from the page, your changes will be lost. NAB Trade Finance Online Customer User Guide 130

139 System Features Create a Calendar Alert 1. Click the Calendar option from the Alert menu. The Change Calendar Alert screen displays. 2. Click the Add address link to create a new calendar alert. The Alert fields display. NAB Trade Finance Online Customer User Guide 131

140 System Features 3. Populate the required fields. Fields for Modify Change Calendar Alert screen Field name Product Description Products for which the alert is to be sent Select from the drop-down list Date Milestone date, relative to which the alert is to be sent. Select from the dropdown list. The dates available depend on the Product selected NAB Trade Finance Online Customer User Guide 132

141 System Features Offset Before/After Entity Recipient Number of days before or after date that the alert is to be sent. Leave this field blank if you want the alert to be sent on the date itself. Note do not choose Before for establishment / creation events. Choose whether the value in offset is days before or after the date Entity for which the alert is to be sent Type of user to whom the alert is to be sent If you select a user in this field, the addresses that are in the system will be used. If you want to specify an address, leave this field blank Language / Locale Address Language to use in the alert address to send the alert to 4. Click the Ok button. 5. Click the Save button. Note: You must click the save button. If you only click the OK button and navigate away from the page, your changes will be lost. Delete an Alert 1. Click the delete icon. The confirmation window displays. 2. Click the OK button. The alert is removed from the system. Modify an Alert 1. Click the Modify icon. The Change Alert Screen displays. The process for modifying an alert is the same as creating a new alert from this point. Refer to the Create a New Submisson Alert for details on how to amend a submission alert. Refer to the Create a New Calendar Alert for details on how to amend a calendar alert. Report Designer Introduction The Report Designer module allows you to design reports which can then be run by all users in your company. These reports cover the products available in NAB Trade Finance Online such as letters of credit, guarantees, and so on. The form for designing a report has a checkbox labelled Publish Report. If you do not select this, the report is not made available to your users even if you save it. The report is considered to be not executable. When you have finished designing the report and want to release it so that users can execute it, you must select this checkbox. NAB Trade Finance Online Customer User Guide 133

142 System Features Option Create From Existing From Template Maintenance Parameters Schedule Use Design a new report. Design a new report based on an existing report. Load templates/standard reports that the bank had pushed out. Delete, modify or preview existing reports. Set up logo, header and footer for PDF reports. Schedule reports to be executed automatically, with the results sent via . Load a Report NAB has a set of default reports that you can use within your organisation. Refer to the Default Reports Appendix item for a list of default reports. Before you can use these reports they must be loaded. 1. Click the From Template option from the Report Designer menu. The List of Bank Template Reports screen displays. 2. Select the checkbox of the template that you want to load. The confirmation screen displays. 3. Click the OK button. The Create Reports from Template screen displays. NAB Trade Finance Online Customer User Guide 134

143 System Features The report you loaded displays on the List of Executable Reports screen available from the Report Execution menu option. Report Products Introduction The system distinguishes between: transactions (the individual messages that pass between client and bank) masters (the master file describing the product, in its latest state). For example, client initiates a Letter of Credit that creates a transaction. When the bank approves it, a master is created. If the bank subsequently sends a message changing the amount, a new transaction is created and the master is updated. The master always reflects the latest state of a file templates (the templates from which you can create some types of product). A report can only cover one of these three types. Whichever type you select for your first product, the drop-down list for subsequent products you add only contains the type you selected. Example If you select Letter of Credit Transaction as the first product, then for subsequent products you can only select from transaction type products such as Export Letter of Credit Transaction, Export Collection Transaction. Design a New Report 1. Click the Create option from the Report Designer menu. The Create a Report from Scratch screen displays. NAB Trade Finance Online Customer User Guide 135

144 System Features 2. Enter the name and description of the report in the relevant fields. 3. Select the Publish Report checkbox if you want the report to be visible to users from the report execution option. 4. Select the Multi-product report checkbox if you want the report to be for more than one product. Note: If you do not select this box and continue designing the report, you cannot select this box at a later stage without losing the report that you are currently designing. If you define a single-product report, you can include in it all the fields of the selected product. If you define a multi-product report, you can include only fields common to all products. 5. Click the add product link. The product details fields display. 6. Select the product that you want to report on from the Product drop-down list. The list includes all products available to the bank. Whichever type (transactions, masters or templates) you select for your first product, the drop-down list for subsequent products only contains the type you selected. NAB Trade Finance Online Customer User Guide 136

145 System Features 7. Click the OK link. The product appears in the list of products associated to the report. If you selected a multi-product report, click the Add Product link to continue to add products to the report. Report Columns Introduction The system allows you to define the columns displayed in a report. The available columns of a report will depend on the products that are being reported on. If no products are selected the column fields are hidden. Only fields that are common to all products can be defined as columns in a report. You can define a column in a report that is a calculation of two fields. In this case you can choose the column name and you will need to define the calculation type and the two fields that are to be calculated. Note: If you change the report product the column details are removed and you will have to re-key what columns you want to appear in the report. Adding Columns to a Report 1. The Use absolute column width checkbox is selected by default. The widths of the columns are expressed with absolute values. Note: When this checkbox is not selected, the widths of the columns are relative. 2. Click the Add Column link to add a column to the report. The Column details fields display. NAB Trade Finance Online Customer User Guide 137

146 System Features 3. Populate the required fields. Fields for the Add column details Field Column Alternative column label Alignment Width Equiv. Currency Description Select from the drop-down list. The list of available columns depends on the selected product. The icons allow you to toggle labels for columns. When the plus sign is visible, the text in the Alternative column label field will appear on the report. When the minus sign is visible the text in the Column field will appear on the report. This feature is useful if the person viewing the report uses a language other than English or if you want to rename a column to something more meaningful to your company. Alignment of the column Select from the drop-down list: middle, left, right. If you don't select an alignment, the column is centred. Width of the column If no width is given, the column is sized automatically. (Only present when the column is an amount.) Currency used to express the amount 4. Select the Computed field checkbox if you want to display a column that is the sum / combination of two fields. Refer to the Adding a Computed Field section for more information. 5. Click the OK link to add the column to the report. NAB Trade Finance Online Customer User Guide 138

147 System Features 6. Select the Order Report by Default checkbox if you want the report to be ordered by a default column when executed. 7. Select the column that you want to order the report by from the Order Column drop-down list. 8. Select either ascending or descending order. Adding a Computed Field 1. Populate the required fields. Fields for the Computed field details Field Identifier Operation Operand Field Description Name for the computed field. Other sections of the report refer to the computed field using this name. This identifier is only for design purposes, the column name visible in the report will be the name identified in the Column or Alternate Column Label field. If you update an identifier that is used in other sections of the report, these sections are removed. The operation involved in the computation. Only present when the Computed field checkbox is selected The list of available operations depends on the information in the column selected: Addition is allowed for string columns. Subtraction is allowed for date columns. Addition, subtraction and division are allowed for amount columns. Addition, subtraction, multiplication and division are allowed for number columns. (Only present when the Computed field checkbox is selected) Second column involved in the calculation NAB Trade Finance Online Customer User Guide 139

148 System Features Report Parameter and Filters Introduction Filter Parameter Select from the drop-down list. A filter is a way of selecting a subset of products. A filter is made of one or more criteria. Each criterion describes a constraint. When the report is executed, the items included in the report are the ones that meet the constraints described by at least one of the filters. An item meets the constraints of a filter when it meets the constraints of each criterion within this filter. A parameter prompts the user to enter a value to be used in executing the report. It is similar to a filter but allows the user to define the constraint. Example You can design a report of existing letters of credit, define a parameter expiry date and include a filter using this parameter and letters of credit with an expiry date earlier than this parameter. Upon executing the report, the user would prompted to enter an expiry date. The resulting list would display all letters of credit with an expiry date earlier than the one entered. Parameter that can be set by user, a filter then uses this parameter to generate report. Adding a Parameter to a Report 1. Click the Add Parameter link to add a parameter to the report. The parameter details fields display. NAB Trade Finance Online Customer User Guide 140

149 System Features 2. Populate the required fields. Fields for the Parameters section Field Parameter Name Alternative column label Max. Length Character Length Description Name of the parameter The icons allow you to toggle labels for columns When the plus sign is visible, This label will appear in front of the input field displayed for this parameter when the report is executed. When the minus sign is visible the text in the parameter name field will appear on the report. Maximum length of the input field for this parameter Maximum number of characters for the parameter Adding a Report Filter 1. Click the Add Filter link to add a filter to the report. The Add Criteria link displays. 2. Click the Add Criteria link to specify the criteria of the filter. The criteria fields display. 3. Populate the required fields. Fields for the Filter criteria section Field Column Description The column on which to apply the criterion Select from the drop-down list Note: The following fields are not accessible: Description of Goods Documents Required Additional Instructions Charges Details Additional Amount NAB Trade Finance Online Customer User Guide 141

150 System Features Payment Instructions Period of Presentation Shipment Period Sender to Receiver Full Details. You cannot filter reports based on these fields. Operator The criterion's operator Select from the drop-down list Is Null, Is Not Null, Different, Equal, Like operators are available for string columns (text columns) Is Null, Is Not Null, Different, Equal, Inferior, Inferior or Equal, Superior, Superior or Equal operators are available for date columns Is Null, Is Not Null, Different, Equal, Inferior, Inferior or Equal, Superior, Superior or Equal operators are available for amount columns Is Null, Is Not Null, Different, Equal, Inferior, Inferior or Equal, Superior, Superior or Equal operators are available for number columns. Note: If either 'Is Null' or 'Is Not Null' is selected, the radio buttons 'Parameter' and 'Value' cannot be selected. Select the Parameter or Value radio button. Example Value Parameter When you select Value, as in this example, you must specify the application date. When the report is generated only products with an application date equal to or after the value you enter will appear in the report. When you select Parameter, you need to select the parameter from those already created in the report, When the report is generated the user will have to enter a date in the parameter field. In this example the parameter field will be labelled application date. Products with an application date equal or after the date that the user enters will appear in the report. 4. Click the OK button. The criteria display in the filter section. NAB Trade Finance Online Customer User Guide 142

151 System Features 5. Click the Add Criteria link to continue to add criteria to the filter. Report Grouping and Aggregates Introduction It is possible to compute aggregates on a column of the report; for example, a sum over a column. You can add aggregates to the whole report (overall aggregate) or to a grouping. Aggregate Aggregates are based on the whole report Grouping You specify how lines in the report are ordered and grouped You can define aggregates over groups Grouping on a column orders the lines in the report so that all lines where that column has the same value are grouped together. You can define an aggregate for each group in the same manner as for overall aggregates Adding an Overall Aggregate to a Report 1. Click the Add Aggregate link to add an aggregate to a column. The aggregate details fields display. 2. Populate the required fields. Fields for the Overall Aggregation details Field Column Aggregate Equiv. Currency Alternative column label Description The column to be aggregated It is not possible to aggregate computed columns The aggregate operator The list of available aggregate operators depends on the selected column: Count Aggregate operator is available for a string column (text columns) Count, Average, Maximum, Minimum aggregate operators are available for a date column Sum, Count, Average, Maximum, Minimum aggregate operators are available for an amount column Sum, Count, Average, Maximum, Minimum aggregate operators are available for a number column. (Only present when the column is an amount) Currency used to express the amount The icons allow you to toggle labels for columns. When the plus sign is visible, This label will appear in front of the input field displayed for this aggregate when the report is executed. NAB Trade Finance Online Customer User Guide 143

152 System Features When the minus sign is visible the text in the Column field and the aggregate type will appear on the report. 3. Click the OK link to add the aggregate to the report. The aggregate displays in the Overall Aggregation section. 4. Click the Add Aggregate link to add another aggregate to the grouping. Use Report Grouping 1. Select the Use Grouping checkbox to group lines in the report that have the same value. The grouping fields display. Note: You must specify which columns data you want to group. 2. Select the column from the Grouping Column drop-down menu. The list depends on the selected product. 3. Click the Add Aggregate link if you want to add an aggregate specific to the grouping. The aggregate fields display. NAB Trade Finance Online Customer User Guide 144

153 System Features 4. Populate the required fields. Fields for the Aggregate details Field Column Aggregate Equiv. Currency Alternative column label Description The column to be aggregated It is not possible to aggregate computed columns The aggregate operator The list of available aggregate operators depends on the selected column: Count Aggregate operator is available for a string column (text columns) Count, Average, Maximum, Minimum aggregate operators are available for a date column Sum, Count, Average, Maximum, Minimum aggregate operators are available for an amount column Sum, Count, Average, Maximum, Minimum aggregate operators are available for a number column. (Only present when the column is an amount) Currency used to express the amount The icons allow you to toggle labels for columns. When the plus sign is visible, This label will appear in front of the input field displayed for this aggregate when the report is executed. When the minus sign is visible the text in the Column field and the aggregate type will appear on the report. 5. Click the OK link to add the aggregate to the grouping. The aggregate displays in the Grouping section. NAB Trade Finance Online Customer User Guide 145

154 System Features 6. Click the Add Aggregate link to add another aggregate to the grouping. Save a Report Design 1. Click the Save button. The Save a report screen displays. Note that the report will only be executable is you select the Publish report checkbox. To preview your report click the Maintenance option from the Report Designer menu. Refer to the section on Report Maintenance for more information. Create a Report From an Existing Report 1. Click the From Existing option from the Report Designer menu. The List of Existing reports screen displays. 2. Click on the Report Name of the report you want to create a new report from. The Create a New Report from an Existing Report screen displays. NAB Trade Finance Online Customer User Guide 146

155 System Features For information on how to populate the report design fields refer to the Design a New Report section. Report Maintenance 1. Click the Maintenance option from the Report Designer menu. List of functions available from the List of Existing Reports (Maintenance) screen Icon Function Modify Open the report in an editable format Delete Remove the report Preview Allows you to execute your report and view in a variety of formats Modify a Report 1. Click the Modify icon. The Update an Existing Report screen displays. NAB Trade Finance Online Customer User Guide 147

156 System Features 2. Change the information as required. Note: You can overwrite existing details when the details have a visible field box. 3. Click the Save button to save your modifications. The save the current transaction screen displays. 4. Click the OK button. The Save a Report screen displays. Delete a Report 1. Click the Delete icon. The confirm delete action pop-up window displays. 2. Click the OK button. The report is removed from the list. The Delete a Report screen displays. NAB Trade Finance Online Customer User Guide 148

157 System Features Preview / Export a Report 1. Click the Preview icon. The Preview Report screen displays. To export the report: 2. Select the Output Format from the output format drop-down menu. 3. Click the Search button. The File download pop-up window displays. 4. Open or save the file as per normal process. Add or change The Parameters option from the Report Designer menu allows you to set up or amend a logo, NAB Trade Finance Online Customer User Guide 149

158 System Features Report Logo header and footer information for PDF documents generated from custom reports. Note: Changing the parameter information applies to all reports generated from the time you make a change and is not specific to each report. 1. Click the Report Logo option from the Report Designer menu. The logo of report screen displays. 2. Click the Browse button. The choose file pop-up window displays. 3. Choose the location of the image file that you want to use for the report logo. Note: The logo should be a.gif or.jpg image. The recommended size is 50x150 pixels. Generate a test report in PDF format to check that the logo renders correctly, and adjust and reload the logo size. You can preview the PDF layout from the Maintenance menu. Fields for the Parameters of Reports section Field name Logo Text Footer text Description Text to appear next to the logo at the top of the page, on the left hand side Three lines of 35 characters Text to appear in the centre of the footer Up to 65 characters NAB Trade Finance Online Customer User Guide 150

159 System Features Schedule a Report 1. Click the Schedule option from the Report Designer menu. The List of Existing Reports (Schedule) screen displays. List of functions available from the List of Existing Reports (Schedule) screen Icon Function Modify Open the report schedule in an editable format Delete Remove a scheduled report Add Add a new scheduled report Modify a Report Schedule 1. Click the Modify icon. The Modification/Creation of a Report Schedule screen displays. 2. Change the selections to amend when the report is scheduled. When adding a day of the NAB Trade Finance Online Customer User Guide 151

160 System Features month, add numerals only. For example, if you want to schedule a report for the first of the month enter '1' not '1 st '. Note: You can overwrite existing details when the details have a visible field box. See Add a Report Schedule for field details. 3. Click the Save button to save your amendments. The save the current transaction screen displays. 4. Click the OK button. The Save Report Schedule screen displays. Delete a Report Schedule 1. Click the Delete icon. The confirm delete action pop-up window displays. 2. Click the OK button. The Delete a Schedule Report screen displays. Add a Report Schedule 1. Click the Add button. The Modification/Creation of a Report Schedule screen displays. NAB Trade Finance Online Customer User Guide 152

161 System Features 2. Add the required Information New Customer Entity Field descriptions Field name Name Frequency Output format Description Report Name Select from drop-down list List will depend on the available reports Select the radio button Daily Weekly: specify the day Monthly: specify the date Select from drop-down list: Language / Locale: Select from drop-down list: Address: The address where you want the report to be sent Note: You can only add one address. If you want to send the same report to more than one recipient you will need to create an additional schedule. 3. Click the Save button. The save the current transaction screen displays. NAB Trade Finance Online Customer User Guide 153

162 System Features 4. Click the OK button. The Save Report Schedule screen displays. Audit Introduction The Audit Queries module is used to monitor actions carried out by users. This option is useful for: tracing actions that failed authorization tracing actions that resulted in technical issues security monitoring of login attempts or jurisdiction manipulation. Option Login Product System Features Other Use List all login (successful or unsuccessful, technical error) and logout attempts List all actions regarding product transactions List all uses of system features, such as: Change Profile, Jurisdiction, Maintenance, User Maintenance and Data Maintenance List all actions in the non-product-specific modules such as Audit, Customer Reference, Entity, Static Data and Trade Calendar actions Viewing Login and Logout Attempts 1. Click the Login option from the Audit Queries menu. The Audit: login (list) screen displays. NAB Trade Finance Online Customer User Guide 154

163 System Features 2. Populate the search criteria. You can view all results by leaving all criteria fields unpopulated. Fields for the General Details section Field Date from, Date to User Result Description These two dates set the timeframe for the inquiry You can type them or select using the date picker Login name of the user who completed the action Click the search button to select from users Select from the drop-down list Successful when the action succeeded Permission denied when the action failed Technical error for unexpected technical error 3. Click the Search button. The Audit: login (list) screen displays. This screen displays a list of login/logout actions that meet your search criteria. NAB Trade Finance Online Customer User Guide 155

164 System Features 4. Click the action from the Action column to view details. The Audit login screen displays. Viewing Product Related Actions 1. Click the Products option from the Audit Queries menu. The Audit: products (list) screen displays. The search criteria fields are as follows: Field Date from, Date to User Company Product System Id Result Description These two dates set the timeframe for the inquiry You can type them or select using the date picker Login name of the user who did the action Abbreviated name of the company (or bank) in which the action was done Product that the inquiry is to cover. Select from the drop-down list, which all the products accessible by your company System ID of the transaction Select from the drop-down list Successful when the action succeeded Permission denied when the action failed Technical error for unexpected technical error 2. Populate the search criteria. You can view all results by leaving all criteria fields unpopulated. 3. Click the Search button. The Audit product (list) screen displays. NAB Trade Finance Online Customer User Guide 156

165 System Features The screen displays a list of product transaction actions that meet your search criteria. 4. Click the action from the Action column to view details. The Audit: products screen displays. Viewing System Feature Actions 1. Click the System Features option from the Audit Queries menu. The Audit: system features (list) screen displays. NAB Trade Finance Online Customer User Guide 157

166 System Features 2. Populate the search criteria. You can view all results by leaving all criteria fields unpopulated. The search criteria fields are as follows: Field Action Description Type of actions to include Select from the drop-down list, which lists the main System Features modules Date from, Date to User Company Result These two dates set the timeframe for the inquiry You can type them or select using the date picker Login name of the user who completed the action Abbreviated name of the company (or bank) in which the action was done Select from the drop-down list Successful when the action succeeded Permission denied when the action failed Technical error for unexpected technical error 3. Click the Search button. The Audit: system features (list) screen displays. The screen displays a list of system feature actions that meet your search criteria. 4. Click the action from the Action column to view details. The Audit: system features screen displays. NAB Trade Finance Online Customer User Guide 158

167 System Features Viewing Non Product Related Actions 1. Click the Other option from the Audit Queries menu. The Audit: other (list) screen displays. 2. Populate the search criteria. You can view all results by leaving all criteria fields unpopulated. The search criteria fields are as follows: Field Action Description Module to be audited. Select from the drop-down list Date from, Date to User These two dates set the timeframe for the inquiry You can type them or select using the date picker Login name of the user who completed the action NAB Trade Finance Online Customer User Guide 159

168 System Features Company Result Abbreviated name of the company (or bank) in which the action was done Select from the drop-down list Successful when the action succeeded Permission denied when the action failed Technical error for unexpected technical error 3. Click the Search button. The Audit other (list) screen displays. The list displays all successfully completed actions that meet your search criteria. 4. Click the action from the Action column to view details. The Audit: other screen displays. NAB Trade Finance Online Customer User Guide 160

169 Appendix

170 Standard Roles Role Description Customer User A Customer authorization level of Director Standard Authorization Level B Customer authorization level of Senior Manager Standard Authorization Level C Customer authorization level of Manager Standard Authorization Level D Customer authorization level of Operational Staff Standard Authorization Level 'trade_dc_user' Customer user role with DC usage permissions Standard Product Direct Collection 'trade_ec_maintain' Customer user role with EC maintenance permissions Standard Product Export Collection 'trade_ec_user' Customer user role with EC usage permissions Standard Product Export Collection 'trade_el_maintain' Customer user role with EL maintenance permissions Standard Product Export LC 'trade_el_user' Customer user role with EL usage permissions Standard Product Export LC 'trade_ic_maintain' Customer user role with IC maintenance permissions Standard Product Import Collection 'trade_ic_user' Customer user role with IC usage permissions Standard Product Import Collection 'trade_lc_maintain' Customer user role with LC maintenance permissions Standard Product Import LC 'trade_lc_user' Customer user role with LC usage permissions Standard Product Import LC 'trade_sg_maintain' Customer user role with SG maintenance permissions Standard Product Shipping Guarantee 'trade_sg_user' Customer user role with SG usage permissions Product Product Shipping Guarantee 'trade_si_maintain' Customer user role with SI maintenance permissions Product Product Standby LC 'trade_si_user' Customer user role with SI usage permissions Product Product Standby LC 'trade_tf_maintain' Customer user role with TF maintenance permissions Product Product Trade Finance 'trade_tf_user' Customer user role with TF usage permissions Product Product Trade Finance 'jurisdiction_admin' 'user_admin' 'alert_admin' 'audit' 'collaboration_client' Role for customer users, with permissions to change the customer jurisdiction Role for customer users, with permission to change roles, permissions and other user data Role for customer users, with permissions to change the alert configuration Role for customer user, with permission to access audit functions Role for customer users, with permission to add tasks Product Product Product Product Product Security Officer Security Officer Standard Standard Standard NAB Trade Finance Online Customer User Guide ii

171 Standard Roles Role Description Customer User 'collaboration_client_public_ta sk_company' Role for customer users, with permission to add tasks and assign to users in the same company Product Standard 'data_admin_user' Role for customer user, with permissions to maintain static data Product Standard 'event_admin' Role for any user, with permission to manage events Product Standard 'event_milestones' Role for any user, with permission to view event milestones Product Standard 'exchange_rate_access' Role for customer user, with permission to access the Rates portlet Product Standard 'liability_amount_access' Role for customer user, with permission to access the Outstanding Amount portlet Product Standard 'report_admin' Role for customer user, with permission to create and maintain reports Product Standard 'report_user' Role for customer user, with permission to execute reports Product Standard 'static_data_popup_admin_clie nt' Role for customer user, with permission to add static data in pop-ups Standard Standard 'trade_batch' Customer user role with batch submission permission Standard 'trade_message_user' Role for customer user, with permission to access the options in Trade Message Center Standard bank_phrase_access bank_phrase_admin

172 Default Reports Daily Activity Reconciliation Report This report provides details of Customer (Customer Reference), Product (Product Code), Reference (Reference ID), Back Reference (Back Office Reference ID), Transaction (Transaction Type), Transaction Status (Transaction Status), Customer Name (Customer Name), Release Date (Release Date), Customer Reference (Customer Reference ID) where Release Date greater then (or equal to) parameter Release Date and Release Date is lesser then (or equal to) parameter Release Date To. This report is grouped by Customer Name. This report is across multiple product transactions (Letter of Credit, Export Letter of Credit, Standby Letter of Credit, Export Collection and Import Collection). Export LC Outstanding Report This report provides details of Applicant Name (Applicant Name), Advised Date (Issue Date), Bank Reference (Back Office Reference Id), Issuing Bank (Issuing Bank Name), LC Term (Draft Term), Expiry Date (Expiry Date), LC Amount (Letter of Credit Amount), Ccy (Letter of Credit Currency) where Letter of Credit Amount is superior then 0.00 USD and Issue Date is Superior or Equal Parameter STARTDATE and Issue Date Inferior or Equal Parameter ENDDATE. This report is provides grand total for Back Office Reference ID (COUNT) and LC Amount (SUM). This report is for Export Letter of Credit product. Export LC Payment History By Payment Date This report provide details of Applicant Name (Applicant Name), Bank Reference (Back Office Reference Id), Issuing Bank (Issuing Bank Name), LC Reference (Letter of Credit Reference Id), Advise/Issue Date (Issue Date), Expiry Date (Expiry Date), LC Amount (Letter of Credit Amount), Ccy (Letter of Credit Currency), Outstanding Amt. (USD) (Letter of Credit Outstanding Amount) where Letter of Credit Outstanding Amount is superior then 0 USD. This report is order by Back Office Reference ID (Ascending). This report is provides grand total for Back Office Reference ID (COUNT) and Letter of Credit Outstanding Amount (SUM). This report is for Export Letter of Credit product. Import LC Issuance Activity This report provides details of Beneficiary (Beneficiary Name), Customer Ref.( Customer Reference Id), Bank Reference (Back Office Reference Id), Issue Date (Issue Date), Advising Bank (Advising Bank Name), Credit Available By (Credit Available By), Expiry Date (Expiry Date), LC Amount (Letter of Credit Amount), Ccy (Letter of Credit Currency), LC Amount (Letter of Credit Amount) where Issue Date Superior or Equal to Parameter IssueDateFrom AND Issue Date Inferior or Equal to Parameter IssueDateTo. This report provides overall aggregation on Back Office Reference Id (Count) and Letter of Credit Amount Sum. This report is for Letter of Credit product. Import LC Outstanding Report This report provides details of Beneficiary (Beneficiary Name), Customer Ref. (Customer Reference Id), Bank Reference (Back Office Reference Id), Advising Bank (Advising Bank Name), Credit Available By (Credit Available By), Issue Date (Issue Date), Expiry Date (Expiry Date), Outstanding Amount (Letter of Credit Outstanding Amount), Ccy (Letter of Credit Currency) where Letter of Credit Outstanding Amount is Superior then 0.00 USD; sorted by Back Office Reference Id in ascending order. This report provides overall aggregation on Back Office Reference Id (Count) and Letter of Credit Outstanding Amount (Sum). This report is for Letter of Credit product. NAB Trade Finance Online Customer User Guide iv

173 Default Reports Import Standby LC Outstanding Report This report provides details Customer (Applicant) (Applicant Name), Customer Ref. (Customer Reference Id ), Bank Reference (Back Office Reference Id), Beneficiary (Beneficiary Name), Advising Bank (Advising Bank Name), Issue Date (Issue Date), Expiry Date (Expiry Date), LC Amount (Letter of Credit Amount), Ccy (Letter of Credit Currency), Outstanding Amt. (USD) (Letter of Credit Outstanding Amount) where Letter of Credit Outstanding Amount is Superior then 0.00 USD This report provides overall aggregation on Back Office Reference Id (Count) and Letter of Credit Outstanding Amount (Sum) and is sorted by Back Office Reference Id in ascending order. This report is for Stand-By LC Initiated product. Inward Collection Activity This report provides details of Create Date (Application Date), Bank Reference (Back Office Reference Id), Drawer (Drawer Name), Drawee (Drawee Name), Term (Term), Collection Amount (Import Collection Amount), Ccy (Import Collection Currency), Collection Amount (Import Collection Amount), where Application Date is Superior or Equal Parameter CreateFromDate and Application Date is Inferior or Equal Parameter CreateToDate This report provides overall aggregation on Back Office Reference Id (Count), Import Collection Amount (Sum) and is sorted by Application Date (ascending). This report is for Import Collection product. Inward Collection Outstanding Report This report provides details of Create Date Application Date Bank Reference Back Office Reference Id Drawee Drawee Name Drawer Drawer Name Term Term Outstanding Amt. Import Collection Outstanding Amount Ccy Import Collection Currency where Import Collection Outstanding Amount is Superior then 0.00 USD This report provides overall aggregation on Back Office Reference Id (Count) and is sorted by Back Office Reference Id (ascending). This report is for Import Collection product. Outward Documentary Collections Outstanding This report provides details of Customer Ref. (Customer Reference Id), Bank Reference (Back Office Reference Id), Collecting/Presenting Bank (Presenting Bank Name), Drawee (Drawee Name), Create Date (Application Date), Term (Term), Outstanding Amt. (Export Collection Outstanding Amount), Ccy (Export Collection Currency) where Export Collection Outstanding Amount is Superior then 0.00 USD This report provides overall aggregation on Back Office Reference Id (COUNT) and is sorted by Back Office Reference Id (ascending). This report is for Export Collection product.

174 Statuses Transactional statuses Incomplete Related to the basic Save action and the Retrieve Draft menu item) Uncontrolled Submitted New Amended Updated When the input user chose the Submit action but did not have sufficient privilege to send it to the bank, related to the Retrieve Unsigned menu item When the transaction record has reached the bank but has not yet been acknowledged by its Trade Services department) New is the state of a product after its successful initiation Amended is its state after an amendment has been applied Updated is the generic state generally given by the bank as a follow-up to a free format message transaction