Job Description. Job title Database Administrator: Microsoft SQL. Department Support and Overheads: Information Technology and Systems

Size: px
Start display at page:

Download "Job Description. Job title Database Administrator: Microsoft SQL. Department Support and Overheads: Information Technology and Systems"

Transcription

1 Job Description Job title Database Administrator: Microsoft SQL Department Support and Overheads: Information Technology and Systems Reporting structures DIRECTLY 1ST LEVEL Senior Specialist: Application and Information Systems Support 300 and HRM Manager: Application and Information Systems None None REPORTING 2ND LEVEL NUMBER & TYPE OF JOBS REPORTING DIRECTLY (1ST LEVEL) NUMBER & TYPE OF JOBS REPORTING INDIRECTLY (2ND LEVEL) JOB/POSITION PURPOSE STATEMENT The provision of support services relating to database management systems as part of the Information Systems Team according to service elements as specified in the applicable service level agreements. Responsible for supporting multiple business departments within the organisation. Work closely with team members, end users and other departments to meet the goals of the organisation. Will also be involved in projects designing and implementing applications. Job Description 1

2 ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS) 1. Customer Service Management Ensure that the goals of support are achieved Resolves user incidents and problems. 2. Technology Area Management Responsible for daily performance of database management systems (Microsoft SQL). Ensures operational requirements are met for the technology area. 3. New development, enhancements and changes Develop and configure the agreed to solution. Test to accurately determine the quality of solution development. Identifies errors, bugs and faults and escalate where necessary. Acts as the user advocate on project teams Helps define requirements and helps design to meet them. Support functional system enhancements and changes in accordance with user requests to ensure optimal functionality of the application. Participate in planning the implementation of the functional and systems changes Create and prepare data required for the implementation of the enhancements or changes Conduct quality assurance procedures Review the functional enhancements or changes implemented Implementation of training and on-the-job training Provide post Implementation support 4. Functional User Acceptance Testing Compile and coordinate a detailed testing plan Coordinate and prepare system acceptance tests Conduct and coordinate system acceptance testing KEY PERFORMANCE INDICATORS Effectively and efficiently decrease incidents and incident solution time. Increases effectiveness of resolutions in order to reduce costs. Stable operations of technology. Maximise structured work to hand off to operators and administrators, or to be automated (where possible) Ensure delivery to agreed-to specifications Ensure all known issues are resolved before release. Ensure customer satisfaction Ensure released solutions is usable and meets end users needs. Implementation Plans Test data Testing Plans Quality Assurance Reports User Acceptance and Satisfaction Sign-offs. Training Matrix and reports Reported Comebacks Compiled, approved and communicated testing plan Successful completion of systems and acceptance testing Acceptance Certificate % TIME SPENT Job Description 2

3 ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS) Evaluate and document test results Coordinate and conduct re-testing if applicable Ensure all relevant documentation and work instructions are updated. Advice and Training Provide advice or training to users on the application systems functionality to ensure optimal functionality of applications Identify and analyse the problem Monitor and report on the progress made regarding the solution Test and/or evaluate the solution Verify the solution and implementation Give feedback to the client 6. Advice and Specialised Services Provide advice/specialised services and integrated solutions to database management system and application areas with a discipline to functional needs/requirements to ensure optimal usage of the application Analyse the business processes of the department and make recommendations Assess the functionality of the system against the business processes and make recommendations. Identify user requirements to improve the services and applications. Consult with other departments with regards to system interfaces & the functional impact analysis on the specific functional system. Recommend improvements, strategies, enhancements and changes. Assist and compile system requirement analysis (SRA) & System delivery specification (SDS). Initiate client forums to ensure continuous contact and communication. Conduct In-post training/ formal training for the client KEY PERFORMANCE INDICATORS User acceptance and satisfaction (formal and informal feedback) Updated documentation, procedure manuals, user manuals and work instructions. Problem analysis report Log requests and update service management system. Customer acceptance. Confirmation of customer acceptance on the production system. Minutes of the meetings with users. Problem analysis report Log requests and update service management system. Customer acceptance. Accepted recommendations Updated documentation e.g. manuals, procedures and policies. Submitted and monitored service requests that originated from recommendations. Functional Impact analysis reports. Formal user feedback. Approved system requirement analysis (SRA) and system delivery specification (SDS) documents Participation in work sessions. Minutes of meetings, formal and informal feedback to and from the user. Customer acceptance and satisfaction (Acceptance certificate, formal and informal feedback) Formal and informal feedback with regards to findings, recommendations and plans to and from the client. % TIME SPENT 10 Job Description 3

4 ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS) 7. User Procedures, Manuals and equivalent documentation Compile relevant user procedures, manuals (Online-Help and/or equivalent documentation in accordance with standards to ensure accurate data to the user. Compile and update documents Conduct quality assurance procedures. 8. Integrated Management Information Provide integrated management information support solutions to users and management to assist them in planning and decision making. Proved Information Support extracted from internal and external databases. 9. System Security and Integrity Resolve integrity incidents and problems Report integrity incidents and problems Manage user access to database management systems and applications 10. External Support Client support on relevant interfaced and integrated applications and systems Contractors support on relevant interfaced and integrated applications and systems 11. Miscellaneous and General Perform any other work related duties and responsibilities that may be assigned form timeto-time by management KEY PERFORMANCE INDICATORS Updated Documentation Approved Documentation Applicable standards followed Information packages provided and accepted by the user. Information Reports Customer feedback and status reports Integrity issues resolved Integrity issues reported Users access administered according to the applicable IS access and security policies Client incidents, problems and requests resolved Contractors incidents, problems and requests resolved % TIME SPENT 1 10 Job Description 4

5 MINIMUM QUALIFICATION FOR THIS POSITION Grade 12 Required IT Diploma or Degree Required years experience in any of the following: DBMS environment, preferably Microsoft SQL Database administration and development Project Management Experience REQUIRED WORK EXPERIENCE KNOWLEDGE Knows the organisation s policy framework, management structures and reporting procedures for all aspects of the programme s environment. Solid experience in planning, communication and presentation skills. Product and Solution Development. Systems Integration. Solution Testing. SDLC, Entity Relationship Diagrams Has a good understanding of the applications supported, and a thorough knowledge of technical aspects of the application systems and software environments in which they run Has gained broad experience of systems development and maintenance and has some experience of project work, and of advising users and management on technical issues. SKILLS Good understanding of systems design and development, and the management of the SDLC. Understanding of the relationship between time, quality and cost of work produced and the ability to manage the time / quality / cost relationship Ability to communicate the time / quality / cost relationship to end users and subordinates and the ability to estimate jobs People management, including managing people on projects Understanding of software configuration management Working Conditions Overtime will be required when necessary Personal attributes Very analytical and process driven Attention to detail Deadline driven Pro-active Self-starter Job Description

6 Approvals APPROVED NAME SIGNATURE DATE Analyst Job Holder Line Manager HR Manager Job Description 6

Job Description. Job title Junior Developer: Web Applications and CRM (Customer Relationship Management)

Job Description. Job title Junior Developer: Web Applications and CRM (Customer Relationship Management) Job Description Job title Junior Developer: Web Applications and CRM (Customer Relationship Management) Department Support and Overheads: Information Technology and Systems Reporting structures DIRECTLY

More information

Client Services Manager Self and contribution to Team. Information Services. Band 8

Client Services Manager Self and contribution to Team. Information Services. Band 8 POSITION DESCRIPTION Position Title: Responsible To: Responsible For Asset and Procurement Co-ordinator Client Services Manager Self and contribution to Team Position Purpose: The Asset and Procurement

More information

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

1.1 In consultation with management, to identify against business objectives, issues of self-development and training.

1.1 In consultation with management, to identify against business objectives, issues of self-development and training. London Fire Brigade is run by the London Fire and Emergency Planning Authority Fire Our vision To be a world class fire and rescue service for London, Londoners and visitors. Job Description JOB TITLE

More information

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( ) Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility

More information

ROLE PROFILE. Reports To: Head of Software Operations Role/Salary Band: Grade 3 ( 40-45K) Date Reviewed: April 2014

ROLE PROFILE. Reports To: Head of Software Operations Role/Salary Band: Grade 3 ( 40-45K) Date Reviewed: April 2014 ROLE PROFILE Role Title: Support Manager Reports To: Head of Software Operations Role/Salary Band: Grade 3 ( 40-45K) Date Reviewed: April 2014 Role Purpose: To manage the Client Helpdesk function day to

More information

Client Services Manager Self and contribution to Team. Information Services

Client Services Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible

More information

Role Profile. Job No. (Office Use) A238. Competency Job Type

Role Profile. Job No. (Office Use) A238. Competency Job Type Role Profile Job Title Information Security Job No. (Office Use) A238 Band/Band Range- (for career grades) Grade I Directorate Chief Executive s Office Department ICT Division Operational Service Delivery

More information

BAND: 5. 37½ hours per week 1. JOB SUMMARY

BAND: 5. 37½ hours per week 1. JOB SUMMARY POST TITLE: Software Developer BAND: 5 HOURS: ACCOUNTABLE TO: LOCATION: 37½ hours per week Head of Informatics Programme Mamhilad 1. JOB SUMMARY Reporting to Software Development Manager, the post holder

More information

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 Title: Contract type: Systems Development Officer Fixed Term 12 Months Grade: Grade 6 Location: Reporting to: Carmarthen or Lampeter Campus Information

More information

INFORMATION TECHNOLOGY AND MEDIA SERVICES

INFORMATION TECHNOLOGY AND MEDIA SERVICES INFORMATION TCHNOLOGY AND MDIA SRVICS Information Systems and Development Applications Analyst Full Time, Fixed Term (24 months) Grade : 25,513-31,342 per annum An exciting opportunity has risen for an

More information

INFORMATION TECHNOLOGY INFRASTRUCTURE ANALYST

INFORMATION TECHNOLOGY INFRASTRUCTURE ANALYST JOB DESCRIPTION MICHIGAN CIVIL SERVICE COMMISSION JOB SPECIFICATION INFORMATION TECHNOLOGY INFRASTRUCTURE ANALYST Employees in this job function as information technology (IT) professionals serving as

More information

Job Description. Princess Cruises (UK) Marketing

Job Description. Princess Cruises (UK) Marketing Job Description Job Title: Department: Reporting to (Job Title): Marketing Analyst Princess Cruises (UK) Marketing CRM & Insight Manager No of Direct Reports: 0 Titles of Direct Reports: n/a Size of Department:

More information

IBM Client Innovation Centre Preston Graduate Vacancies (includes school leavers)

IBM Client Innovation Centre Preston Graduate Vacancies (includes school leavers) IBM Client Innovation Centre Preston Graduate Vacancies (includes school leavers) Background The IBM Client Innovation Centre (CIC) is a wholly owned and new subsidiary of IBM and the newest of these centres

More information

Position Description

Position Description Position Description Job title Group Section Responsible to Responsibility for staff Project Coordinator Natural Resource Operations Rotorua Lakes Protection & Restoration Programme Rotorua Lakes Business

More information

INFORMATION TECHNOLOGY AND MEDIA SERVICES

INFORMATION TECHNOLOGY AND MEDIA SERVICES INFORMATION TECHNOLOGY AND MEDIA SERVICES Programmes and Planning, Core Systems Modernisation Programme CSM BI Data Migration Technical Lead Full Time, Fixed Term (24 months) Grade G: 36,309-45,954 per

More information

Wirral Council: Job Role Descriptor HR USE ONLY

Wirral Council: Job Role Descriptor HR USE ONLY Wirral Council: Job Role Descriptor Job Role: Service: Reports to: No. of Subordinates: Job Role Ref: Job Family: Grade: Senior ICT Technician ICT Services Team Leader/Group Leader 0 HR USE ONLY CSUP Corporate

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

JOB DESCRIPTION. Database Support and Import Administrator

JOB DESCRIPTION. Database Support and Import Administrator JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Database Support and Import Administrator Income Generation Fundraising Southwater, HQ Database

More information

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION SOUTH WALES POLICE JOB DESCRIPTION TITLE: Helpdesk Officer GRADE: Scale 4/5 LOCATION: RESPONSIBLE TO: South Wales Police Senior Service Support Officer MAIN PURPOSE OF JOB: To ensure a high quality, timely

More information

Organisational structure showing the position with two positions above and two positions below.

Organisational structure showing the position with two positions above and two positions below. JOB PROFILE 1. POSITION DETAILS JOB TITLE : Manager-Application GRADE : 6 Development DIVISION: Planning and Modernisation REVIEW DATE : February 2013 LOCALITY : LRA Head Quarters POSITION NUMBER :1 JOB

More information

Business Solutions Manager Self and contribution to Team. Information Services

Business Solutions Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Agile Test Analyst Business Solutions Manager Self and contribution to Team Position Purpose: The Agile Test Analyst is responsible

More information

Senior Manager Commercial Lending - Position Description

Senior Manager Commercial Lending - Position Description Document Control Region: Role: Classification: Reports to: Present Incumbent: Prepared by: All Senior Manager Commercial Lending Full Time Chief Member Service Officer Vacant Human Resources Date approved/updated:

More information

JOB DESCRIPTION. Principal Duties and Responsibilities

JOB DESCRIPTION. Principal Duties and Responsibilities JOB DESCRIPTION Job title: IS Service Desk Trainee Grade: Responsible to: IS Service Desk Team Leader Responsible for: None Liaises with: IS teams, Hanover Group colleagues, third party suppliers Role

More information

Associate Consultant (Fresh Graduates) Petaling Jaya, Selangor

Associate Consultant (Fresh Graduates) Petaling Jaya, Selangor Associate Consultant (Fresh Graduates) Petaling Jaya, Selangor To advise the clients on technical needs and infrastructure. To work with application testing team for the development of test plans, various

More information

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers.

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers. JOB DESCRIPTION Job ination as shown on organisation chart Job Title: ICT Service Desk Post No: Analyst Directorate: Transation & Technology Division/ Department: ICT Operations, ICT Service Desk Grade:

More information

JOB DESCRIPTION BUSINESS DEVELOPMENT & PROJECT MANAGER

JOB DESCRIPTION BUSINESS DEVELOPMENT & PROJECT MANAGER JOB DESCRIPTION POST TITLE: POST NUMBER: WEB DEVELOPER IT14 GRADE: 9 RESPONSIBLE TO: RESPONSIBLE FOR: LIAISON WITH: BUSINESS DEVELOPMENT & PROJECT MANAGER N/A ICT Team, all users (customers) of MDDC ICT

More information

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade:

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade: Job Title: Customer Relationship Management (CRM) and Data Officer Reference No: 0115 15 Reports to: Access to Higher Education Manager Grade: D Working Hours: 37 hours per week Faculty / Service: Marketing

More information

Location including building: University wide (Lansdowne Campus/Talbot Campus)

Location including building: University wide (Lansdowne Campus/Talbot Campus) Job Description Post/Job Title: Principal Test Analyst Post holder: Ref: School/Support Service: Group/Section: ITS62 IT Services IT Test Team - Governance Location including building: University wide

More information

ADVERT POSITION: SPECIALIST: CONTRACTS MANAGEMENT JOB LEVEL: 6 DURATION 3 YEAR CONTRACT LOCATION: NATIONAL OFFICE PORTFOLIO: DSU

ADVERT POSITION: SPECIALIST: CONTRACTS MANAGEMENT JOB LEVEL: 6 DURATION 3 YEAR CONTRACT LOCATION: NATIONAL OFFICE PORTFOLIO: DSU ADVERT POSITION: SPECIALIST: CONTRACTS MANAGEMENT JOB LEVEL: 6 DURATION 3 YEAR CONTRACT LOCATION: NATIONAL OFFICE PORTFOLIO: DSU PURPOSE: To lead and facilitate effective organisation-wide contracts development,

More information

FSW QA Testing Levels Definitions

FSW QA Testing Levels Definitions FSW QA Testing Levels Definitions 1. Overview This document is used to help determine the amount and quality of testing (or its scope) that is planned for or has been performed on a project. This analysis

More information

Organisational Unit/ Department

Organisational Unit/ Department The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title ITS Helpdesk Analyst Employee Name Date 19/03/14 Division/ Entity/Location Office for the Secretary for Business Administration/

More information

Please see below open positions at Quality Assurance Department at Hyland, creator of OnBase.

Please see below open positions at Quality Assurance Department at Hyland, creator of OnBase. Careers at Hyland Please see below open positions at Quality Assurance Department at Hyland, creator of OnBase. If you are interested in learning more about other open roles, please visit the following

More information

Application Development Specialist-Financial Systems (Existing position)

Application Development Specialist-Financial Systems (Existing position) Edmonton Catholic Schools is now accepting applications for the position of Application Development Specialist-Financial Systems (Existing position) Edmonton Catholic Schools is a large urban school district

More information

POSITION DESCRIPTION. Role Purpose

POSITION DESCRIPTION. Role Purpose POSITION DESCRIPTION Position Title Position Number Reports to Manager Marketing and Sales, UnitingCare Ageing Functional Auth HRM Auth Region UnitingCare NSW.ACT Communication and Marketing Date Date

More information

JOB DESCRIPTION. Contract Management and Business Intelligence

JOB DESCRIPTION. Contract Management and Business Intelligence JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence

More information

Job description - Fundraising Database Reporting and Solutions Analyst

Job description - Fundraising Database Reporting and Solutions Analyst Job description - Fundraising Database Reporting and Solutions Analyst Main purpose of job The Fundraising Database Reporting and Solutions Analyst will lead on the requirement gathering, design and creation

More information

Architect, Data Warehousing and Business Intelligence. Information & Education Technology Services. Associate Director, Applications Development

Architect, Data Warehousing and Business Intelligence. Information & Education Technology Services. Associate Director, Applications Development Position Description A. Information: Position Title: Position #: Category: Derived From: Instruction/Support Area: Division/Department: Reports to: Positions Supervised: Affiliation: Architect, Data Warehousing

More information

Job Description - PM12024

Job Description - PM12024 Visual Identity Team Finance Section name Job Description - PM12024 Post Title: HR Systems Manager Grade: Grade 8 Faculty/Department: Reports to: Responsible for: Finance, Finance & Corporate Services

More information

Product Maintenance Services. General Terms for Product Maintenance

Product Maintenance Services. General Terms for Product Maintenance Product Maintenance Services Product Maintenance Services General Terms for Product Maintenance 2 Contents Product Maintenance Services General Terms for Product Maintenance Terminology Product Life Cycle

More information

Job Description. No of Direct Reports : 0. Titles of Direct Reports: 0. Size of Department: 5. Budget Responsibility (direct) :

Job Description. No of Direct Reports : 0. Titles of Direct Reports: 0. Size of Department: 5. Budget Responsibility (direct) : Job Description Job Title : HR Systems Administrator Department : HR Systems, HR Services Reporting to (Job Title) : Senior HR Systems Analyst No of Direct Reports : 0 Titles of Direct Reports: 0 Size

More information

J O B S P E C I F I C A T I O N

J O B S P E C I F I C A T I O N J O B S P E C I F I C A T I O N DIRECTORATE: Information and Business Change DIVISION/SECTION/UNIT: Oracle Solution Management Team UNIT MANAGER: Sarah Caulkin POST TITLE: Oracle Solution System Administrator

More information

SUPERVISOR, SERVICE DESK (Existing position)

SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is now accepting applications for the position of SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is a large urban school district whose mission is to provide

More information

Professional Position Description

Professional Position Description Professional Position Description Section I Position Information Update Only Classification Review Position Title Service Desk Coordinator Position # 999835 Department IT Service Operations Classification

More information

Role Profile Senior Application Support Analyst, ICT ICT & Business Services

Role Profile Senior Application Support Analyst, ICT ICT & Business Services Role Profile Senior Application Support Analyst, ICT ICT & Business Services ROLE SUMMARY Reporting to the Application Support Manager, the Senior Application Support Analyst within the Applications Support

More information

January 2016. Communications Manager: Information for Candidates

January 2016. Communications Manager: Information for Candidates January 2016 Communications Manager: Information for Candidates Thank you for expressing interest in the role of Communications Manager. We have compiled this information pack to tell you more about The

More information

Wirral Council: Job Role Descriptor

Wirral Council: Job Role Descriptor Wirral Council: Job Role Descriptor Job Role: Service: Reports to: No. of Subordinates: Job Role Ref: Job Family: Grade: Human Resources Officer Human Resources and Organisational Development (HR & OD)

More information

Magento Technical Support Guide

Magento Technical Support Guide Magento Technical Support Guide April 2012 Thank you for using Magento products and services. Technical support is a vital part of the total Magento customer experience. We want you to get the most from

More information

JOB DESCRIPTION. Application Support Analyst

JOB DESCRIPTION. Application Support Analyst JOB DESCRIPTION JOB TITLE: Application Support SECTION: DEPARTMENT: DIVISION: RESPONSIBLE TO: ICT ICT Finance Head of ICT PARTICIPATING JOB HOLDER(S): APPROVED BY: JOB HOLDER(S): Nick Napier tbc HEAD OF

More information

Role Profile. Job No. (Office Use) A79

Role Profile. Job No. (Office Use) A79 Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery

More information

Islamic Relief Worldwide

Islamic Relief Worldwide Islamic Relief Worldwide HR Systems Project Manager BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Birmingham, UK (with 40% travel) Head of Human Resources Matrix to ERP Programme Manager

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: Unit: Grade: Systems Development Officer Debt Management Unit H Reports To: Advisor & Team Leader (IT Systems) General Information The Debt Management Unit (DMU) of

More information

Job Description. Position Information. Information Services Operations Co-ordinator. Council Overview

Job Description. Position Information. Information Services Operations Co-ordinator. Council Overview Job Description Position Information Position: Section: Department: Reports to: Salary Band: Information Services - Service Desk Operator (0.6 FTE) Information Services Corporate Services Information Services

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General

More information

1. To be the principal point of contact and have responsibility for IT support incidents.

1. To be the principal point of contact and have responsibility for IT support incidents. JOB TITLE: RESPONSIBLE TO: RESPONSIBLE FOR: Service Desk Engineer Service Desk Supervisor N/A JOB OUTLINE The Service Desk Engineer will be responsible for providing an effective first-line support service

More information

JOB DESCRIPTION. 1. Purpose of the job

JOB DESCRIPTION. 1. Purpose of the job A JOB DESCRIPTION Job Title: Social Media Officer Division: Marketing and Campaigns Department: Digital Media, Communications Location: Southern Support Centre, Southwater Reports to: Digital Marketing

More information

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE: JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective

More information

Role Profile Job Description .NET Senior Analyst Developer Purpose of job: Context and environment: Global Business Services Our mission:

Role Profile Job Description .NET Senior Analyst Developer Purpose of job: Context and environment: Global Business Services Our mission: Role Profile Job Description Job Title.NET Senior Analyst Developer Directorate or Region UK Department/Country GIS / Poland Location of post Warsaw Pay Band 8 Reports to Aleksandra Bogdanov Duration of

More information

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst a JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Service Desk Analyst Financial Services and Support Information Systems & Support HQ, Southwater

More information

Job Families Booklet. Human Resources. University of Surrey

Job Families Booklet. Human Resources. University of Surrey Job Families Booklet Human Resources University of Surrey Introduction Introduction to the Job Families Booklet Introduction Dear Colleagues Following the independent review of Higher Education Pay and

More information

Qulliq Energy Corporation Job Description

Qulliq Energy Corporation Job Description Qulliq Energy Corporation Job Description Position Title Senior Enterprise Systems Specialist Unionized Reports to: Manager, Information Technology Reporting to this Position Enterprise Systems Specialist

More information

POSITION DETAILS. Centre for Higher Education Development (CHED)

POSITION DETAILS. Centre for Higher Education Development (CHED) JOB DESCRIPTION NOTES Forms must be downloaded from the UCT website: http://www.uct.ac.za/depts/sapweb/forms/forms.htm This form serves as a template for the writing of job descriptions. A copy of this

More information

City of Mesa - Financial Services ERP (ENTERPRISE RESOURCE PLANNING) ROLE AND WORKFLOW ANALYST II

City of Mesa - Financial Services ERP (ENTERPRISE RESOURCE PLANNING) ROLE AND WORKFLOW ANALYST II City of Mesa - Financial Services ERP (ENTERPRISE RESOURCE PLANNING) ROLE AND WORKFLOW ANALYST II JOB DESCRIPTION Classification Responsibilities: An ERP (Enterprise Resource Planning) Role and Workflow

More information

Athabasca University Professional Position Description Section I Position Information Update Only Classification Review

Athabasca University Professional Position Description Section I Position Information Update Only Classification Review Athabasca University Professional Position Description Section I Position Information Update Only Classification Review Position Title Position # Department Classification Level Reports to Effective Date

More information

ITIL A guide to incident management

ITIL A guide to incident management ITIL A guide to incident management What is incident management? Incident management is a defined process for logging, recording and resolving incidents The aim of incident management is to restore the

More information

Comtech Systems Inc.

Comtech Systems Inc. Job Description Last Revised: Nov 17, 2011 FS Collect! Product Support Technician Job Summary This job exists to ensure users of the Collect! System obtain maximum possible value from the software and

More information

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk. Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

More information

1236 6 th Ave. Helena, MT 59601

1236 6 th Ave. Helena, MT 59601 STATE OF MONTANA SECRETARY OF STATE S OFFICE JOB PROFILE AND EVALUATION SECTION I - Identification Working Title: IT Help Desk Lead Class Code Number: 151415 Class Code Title: Computer Support Specialist

More information

Magento Enterprise Edition Technical Support Guide

Magento Enterprise Edition Technical Support Guide Magento Enterprise Edition Technical Support Guide AUGUST 2013 Thank you for using Magento Enterprise Edition. Technical support is a vital part of the total Magento Enterprise Edition customer experience.

More information

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills

More information

Small Business Toolkit Sample position descriptions Sample position descriptions

Small Business Toolkit Sample position descriptions Sample position descriptions Position or job descriptions are really helpful for any organisation of any size. They are particularly useful as part of internal communication between management and employees. Some examples are provided

More information

Service Desk Technician Service Desk Team Leader None IT

Service Desk Technician Service Desk Team Leader None IT Job Description Job title: Reporting to: Direct reports: Division: Service Desk Technician Service Desk Team Leader None IT Purpose of job IT Service Desk s goal is to deliver optimal service to our internal

More information

Job Description SF07708

Job Description SF07708 Job Description SF07708 Post Title: CRM/CMS Team Leader Grade: Grade 7 Faculty/Department: Reports to: Responsible For: Information Technology (COOG) Assistant Director of IT (Applications Development

More information

UTS POSITION DESCRIPTION UTS:HUMAN RESOURCES

UTS POSITION DESCRIPTION UTS:HUMAN RESOURCES UTS POSITION DESCRIPTION UTS:HUMAN RESOURCES Position Title HR Change Manager Unit/Division or Faculty HRU Position Number Current HEW Level HEW 8 Job Family(HR Use Only) ANZSCO Code (HR Use Only) UTS

More information

Council is committed to achieving the three key outcomes identified by our local community:

Council is committed to achieving the three key outcomes identified by our local community: Position Profile Position Title: Reports to: Department: Section: Information Technology Team Leader Information Technology Information Services Community Outcomes Council is committed to achieving the

More information

Government of Trinidad and Tobago

Government of Trinidad and Tobago Ref #: A007 Government of Trinidad and Tobago JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: HEAD HUMAN RESOURCE JOB SUMMARY: The incumbent is required to provide overall management and coordination of

More information

UNIVERSITY OF LINCOLN JOB DESCRIPTION CONTEXT

UNIVERSITY OF LINCOLN JOB DESCRIPTION CONTEXT JOB TITL DPARTMNT LOCATION Financial Systems Manager Finance Brayford Pool, Lincoln UNIVRSITY OF LINCOLN JOB DSCRIPTION JOB NUMBR FS6123 GRAD 6 DAT November 2015 RPORTS TO Senior Finance Manager CONTXT

More information

Job Description. Job Title: Department: ICT Service Support Manager Responsible to:

Job Description. Job Title: Department: ICT Service Support Manager Responsible to: Job Description Job Title: ICT Service Support Manager Responsible to: ICT/IS Manager Main purpose of the job: Department: INFORMATION TECHNOLOGY Number of people directly managed: 3 + temporary contractors

More information

ROLE DESCRIPTION Role Title: Business Analyst Number and Title of Direct Reports: Directorate: Corporate Services Budget: 0

ROLE DESCRIPTION Role Title: Business Analyst Number and Title of Direct Reports: Directorate: Corporate Services Budget: 0 ROLE DESCRIPTION Role Title: Business Analyst Number and Title of Direct Reports: 0 Directorate: Corporate Services Budget: 0 Reports to: Application Support/Maintenance Manager Location: National Office

More information

Job Description. Information Governance & Health Records Manager

Job Description. Information Governance & Health Records Manager Job Description POST: GRADE: RESPONSIBLE TO: ACCOUNTABLE TO: Information Governance Facilitator A4C Band 3 0.93 WTE 35 Hours per week Information Governance & Health Records Manager Head of Information

More information

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury Position Reports to Business Intelligence Analyst Business Intelligence Manager (BIM) Company Synlait Milk Ltd Date: February 2013 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose Support Synlait

More information

ROLE PROFILE. Business Function: Software Product Development eg s Head Office, Dunston Business Village, Staffordshire

ROLE PROFILE. Business Function: Software Product Development eg s Head Office, Dunston Business Village, Staffordshire ROLE PROFILE Job Title: Software Developer Grade/Salary Banding: 3/4 Reporting To: Chief Technology Officer Business Function: Software Product Development Location eg s Head Office, Dunston Business Village,

More information

Job Description Solutions Lead

Job Description Solutions Lead Solutions Lead Department: Group: Direct Line Manager: Direct Reports: Business Support Manager - Information Services Database Applications Analyst, Technical Business Analyst Delegations: Primary Location:

More information

Dynamics CRM Developer. Application Pack

Dynamics CRM Developer. Application Pack Dynamics CRM Developer Application Pack CONTENTS 1. Letter from our Chief Executive 2. Job Advert 3. Job Description 4. Person Specification 5. Guidance notes for completing your application Letter from

More information

SMBC ICT Functional Review Recommendations (Amended 1 st June 2016)

SMBC ICT Functional Review Recommendations (Amended 1 st June 2016) SMBC ICT Functional Review Recommendations (Amended 1 st June 2016) No. Recommendation ICT and Peer Review Comments Responsibility Deadline Current 1. Whilst the ICT Strategy is well defined and documented,

More information

KEY RESPONSIBILITIES:

KEY RESPONSIBILITIES: 1. TITLE: FIELD MAINTENANCE MANAGER 2. CLASSIFICATION: SENIOR EXECUTIVE OFFICER (SEO) 3. DEPARTMENT: OPERATIONS 4. POSITION OBJECTIVES: 4.1. Objectives of Position: 4.1.1. To manage and provide direction

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

Job Description. HP Advanced Solutions Inc. Position Title: Senior Database Administrator Classification: IS27

Job Description. HP Advanced Solutions Inc. Position Title: Senior Database Administrator Classification: IS27 HP Advanced Solutions Inc. Job Description Position Title: Senior Database Administrator Classification: IS27 Department: Infrastructure Services HP Job Code: 00S50K Work Unit: Application Enabling Services

More information

Data Analysis Officer - Service Development Team

Data Analysis Officer - Service Development Team Job Title: Data Analysis Officer - Service Development Team Job Grade: Band 4-5 Directorate: Job Reference Number: Adults, Health and Community Wellbeing P01012 The Role Work closely with the Service Development

More information

Role Description dotnet and SharePoint Developer; Enterprise Systems Integration; IT & Business Systems; BBC Engineering.

Role Description dotnet and SharePoint Developer; Enterprise Systems Integration; IT & Business Systems; BBC Engineering. REPORTS TO / LINE MANAGER Intranet Development Lead RESPONSIBLE FOR DIVISION SUB DIVISION / DEPARTMENT TEAM No direct reports BBC Engineering IT & Business Systems > Enterprise Systems Integration Which

More information

Overview Of The. For The. Management Of IT Business

Overview Of The. For The. Management Of IT Business Overview Of The ALERT System Specifically Developed For The Management Of IT Business Contents CONTENTS THE OBJECTIVE 3 APPLICATION SCOPE 4 KEY SYSTEM FEATURES 5 THE COMPANY BEHIND ALERT 6 ALERT FUNCTION

More information

Planning and Administering Windows Server 2008 Servers

Planning and Administering Windows Server 2008 Servers Planning and Administering Windows Server 2008 Servers MOC6430 About this Course Elements of this syllabus are subject to change. This five-day instructor-led course provides students with the knowledge

More information

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No:

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression

More information

Position Title: Application Support Team Leader Location: Sydney Department: Development Reports to (Title): Service Delivery Manager

Position Title: Application Support Team Leader Location: Sydney Department: Development Reports to (Title): Service Delivery Manager Position Title: Application Support Team Leader Location: Sydney Department: Development Reports to (Title): Service Delivery Manager General Purpose of the Position The Level 2 Applications Support team

More information

Responsible for: To provide 1 st and 2 nd line support to users of the College ICT facilities and assist with software and hardware installation.

Responsible for: To provide 1 st and 2 nd line support to users of the College ICT facilities and assist with software and hardware installation. JOB DESCRIPTION Job Details Post: ICT Helpdesk Technician Grade: Pay Scale Range Point 12-17 Responsible to: Responsible for: Key Purpose: ICT Services Manager None To provide 1 st and 2 nd line support

More information

JOB DESCRIPTION. Name SUMMARY

JOB DESCRIPTION. Name SUMMARY JOB DESCRIPTION Name Job Title Department Reports To Librarian Li Ka Shing Library Manager, Library Analytics SUMMARY The position is intended for a new MLIS (Master in Library and Information Science)

More information

Maintaining the operational effectiveness of organisation s Database management systems

Maintaining the operational effectiveness of organisation s Database management systems Database Administrator Position title Division Business Business Unit Classification Database Administrator Shared Services Information, Communication and Technology (ICT) Operations D Responsible for

More information

Labor Category For MOBIS SIN 874-1:

Labor Category For MOBIS SIN 874-1: Following are the Contractor Site and Government Site Labor Categories for SIN 874-1. Please do not hesitate to contact us at gsamobis@amdexcorp.com if you have any questions. Labor Category For MOBIS

More information

Head of Human Resources (Primary line manager) and Head of ICT

Head of Human Resources (Primary line manager) and Head of ICT Job Description Job Title: Line manager: Responsible for: Key contacts & relationship: Systems and Database Administrator Head of Human Resources (Primary line manager) and Head of ICT No direct reports

More information