Terms of Reference. One UN/UNDP Website Hosting Services for the One UN in Rwanda

Size: px

Start display at page:

Download "Terms of Reference. One UN/UNDP Website Hosting Services for the One UN in Rwanda"

Scot Neal
8 years ago
Views:

1 Terms of Reference One UN/UNDP Website Hosting Services for the One UN in Rwanda 1.0 Introduction As part of the overall UN reform process, the Delivering as One (DaO) in Rwanda was launched at the beginning of 2007 with the broad objective to improve the UN s impact, coherence and efficiency. The first year (2007) was a year of preparation of the four pillars that are central to the Delivering as One initiative, namely: One Programme, One Budgetary Framework, One Leader & One Voice, and One Office. The United Nations Development Assistance Framework (UNDAF) as well as the Common Operational Document (COD) was developed as central piece for the Delivering as One. In Rwanda s context, the Delivering as One is strongly built on the principles of national ownership and leadership and aims at enhancing effectiveness, efficiency, and relevance of the UN in support of national development and poverty reduction efforts. The Delivering as One also aims to reduce transaction costs for Governments as well as decreasing overhead costs for the UN system and its partners. The four Pillars of Delivering as One The Delivering as One (DaO) initiative involves all UN funds, programmes and specialised agencies in Rwanda in a joint reform process based on fundamental pillars, the Four Ones : One Programme, One Budgetary Framework, One Office, One Voice/One Leader. The reform process carried out along the five pillars aims at strengthening the overall impact of the UN system at the country level, ensuring a closer alignment of programmes and funding to national priorities, while increasing transparency and accountability. The UNDAP The United Nations Assistance Framework (UNDAP) is the 5-year common strategic framework for all UN programming interventions in the country. The contents of the UNDAP are strictly aligned with and respond to the priorities identified by the Rwanda s Economic 1

2 Development and Poverty Reduction Strategy (EDPRS-2), also covering the same programming period , and Vision Various evaluations of the DaO in Rwanda such as the Country-led Evaluation and a comprehensive Comparative Advantage and Stakeholders Analysis (referred to as the Focus Study) have yielded anecdotal evidence of gaps in the UN communication activities and strategies UN Communications In line with the newly released Standard Operating Procedures for DaO countries, Communicating as One must include a joint communications strategy, development and use of common tools, and common messaging and advocacy. Communicating as One ensures coherent messaging from the UN. It should assist with improving the quality of the dialogue with the Government of Rwanda, increase advocacy and help with highlighting results achieved by the UN at the country level. Communicating as one is critical for ensuring clear and consistent positioning of the UN and its vision at the national level; developing messages and policy positions; strengthening the outreach of the UN system by pooling efforts; supporting communication about the UN comparative advantages in the country to both internal and external stakeholders and avoiding message duplication, inconsistencies and fragmentation. It implies developing common messaging and joint communication on key issues where the UN is active in Rwanda. Communicating as One improves the efficiency and effectiveness of common messages and communication products; by pooling expertise and resources. It also plays an important role in building support for the successful implementation of Delivering as One with external partners and UN staff. The UN Communications Group is mandated to implement the UN Communications Strategy. Part of the UN Communications Strategy is related to upgrading the current website. Pursuant to this, the UN Communications Group is seeking a the services of a professional webhosting company to implement a relevant part of the One UN Communications Strategy. 2.0 Purpose 1. The Overall objective of the assignment is to develop a new dynamic website for One UN in Rwanda, in close consultation with the UN Communications Group. Since the website will serve as the communications hub of the UN system in Rwanda, it needs to be sophisticated in terms of structure and features. And because it will also be the public face of the organisation, the expectations regarding the look of the site are very high. 2. A second objective is to provide hands-on training to designated UN staff in basic website management, so that simple publishing and editing can be performed independently. 2

evidence of gaps in the UN communication activities and strategies UN Communications In line with the newly released Standard Operating Procedures for DaO countries, Communicating as One must include

3 3. A third objective is to provide the One UN with on-going technical website maintenance support, updating applications as new versions become available and helping to change and improve features and web site structure on request. 3.0 Scope of Work Key responsibilities 1. Develop a user-friendly website shell for the One UN Rwanda using a popular Content Management Software (Joomla, etc) 2. Migrating the content on the current website to the newly designed web-site 3. Provide technical maintenance support and provide training to One UN staff performing content management tasks. 4.0 Methodology The website hosting services will be provided at professional standard quality. 5.0 Timeframe and deliverables Activity Deliverable Time allocated Develop a user-friendly website shell for the One UN Rwanda using a popular Content Management Software (Joomla, etc) in English Migrating the content on the current website to the newly designed web-site Web site shell completed in accordance with the specifications of the One UN in Rwanda Data transferred to new website N/A N/A Provide technical maintenance support and provide training to One UN staff performing content management tasks. 24 Hours maintenance services in place 2 Introduction trainings provided to One UN staff N/A 6.0 Duty station 3

Migrating the content on the current website to the newly designed web-site 3. Provide technical maintenance support and provide training to One UN staff performing content management tasks. 4.

4 The duty station of the work is in Kigali, Rwanda. However the company may be required to travel outside of Kigali. 7.0 Scope of price proposal and schedule of payment The company shall be paid the fee upon completion of the following mile stones: 30% Upon signature of the contract 30% Upon delivery of approval of the website shell 40% upon delivery of the data migration and the training The company fee will be paid as Lump Sum Amount (all inclusive of expenses related to the consultancy and tax obligations). The contract price will be fixed regardless of changes in the cost components. 8.0 Required expertise and qualification 1. The individual expert or company should possess excellent web design skills and a good over-all understanding of communications. 2. Hold a relevant degree or certificate from a reputable institution. 3. Be able to demonstrate skills by showing samples of previous work. 4. Have strong working knowledge of computer programmes relevant to web design such as Drupal, Joomla, Dreamweaver, CQ5, FrontPage, Photoshop, Flash and Illustrator. 5. Have extensive knowledge and experience in hand coded HTML, DHTML, XHTML, graphics optimisation skills, JavaScript, CSS and having a good understanding of cross browser compatibility issues. 6. Have working knowledge of PHP, ColdFusion, JSP, ASP,.NET, SQL. 7. Be an experienced trainer and presenter. 8. Be a good team player with excellent interpersonal skills. 9.0 Languages Fluency in English 10.0 Skills 4

the website shell 40% upon delivery of the data migration and the training The company fee will be paid as Lump Sum Amount (all inclusive of expenses related to the consultancy and tax obligations).

5 Good communication, interpersonal and liaison skills Analytical skills. Good listening skills Ability to establish effective working relations in a multicultural team environment Excellent computer, drafting and editing skills 11.0 Eligibility All qualified and reputable/credible printing firms 12.0 Management Arrangements UNDP will contract the company on behalf One UN in Rwanda. The consultant company will report the UN Communications Group (UNCG) The company is expected to use its own equipment and other resources required. The firm/consultants will work under the overall guidance of the UNCG Chairperson or any other UNCG member charged with the responsibility, and will also maintain close liaison with UNDP Rwanda 13.0 Time Frame The assignment will start on 1 January 2014 Interested companies should by presenting the following documents: Letter of expression of Interest and Availability using the template provided by UNDP; Similar references indicating all past experience from similar projects for the lead consultants and other consultants, as well as the contact details ( and telephone number) of the Candidate and at least three (3) professional references; Brief description of why the company considers itself as the most suitable for the assignment, and a methodology, on how they will approach and complete the assignment. Financial Proposal that indicates the all-inclusive fixed total contract price, supported by a breakdown of costs, as per template provided Selection Criteria Submissions will be evaluated in consideration of the Evaluation Criteria as stated below: The offer will be evaluated by using the Best value for money approach (combined scoring method). Technical proposal will be evaluated on 70%. Whereas the financial one will be evaluated on 30%. Below is the breakdown of technical proposal on 100% which will be brought to 80%: Criteria Weight Max. Point 5

0 Eligibility All qualified and reputable/credible printing firms 12.0 Management Arrangements UNDP will contract the company on behalf One UN in Rwanda.

6 Technical Proven experience and capacity in sophisticated web-design and web-hosting services Previous experience with training of staff in content management 70 % 70 30% 30 TOTAL 100% 100 6

Terms of Reference. One UN/UNDP Website Hosting Services for the One UN in Rwanda

Terms of Reference. One UN/UNDP Website Hosting Services for the One UN in Rwanda Terms of Reference One UN/UNDP Website Hosting Services for the One UN in Rwanda 1.0 Introduction As part of the overall UN reform process, the Delivering as One (DaO) in Rwanda was launched at the beginning