2 ND GLOBAL CONFERENCE ON BUSINESS MANAGEMENT (GCBM 2014) PROGRAM & ABSTRACT BOOK

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1 2 ND GLOBAL CONFERENCE ON BUSINESS MANAGEMENT (GCBM 2014) PROGRAM & ABSTRACT BOOK JUNE 12-13, 2014 SINGAPORE HOSTED BY ASIA PACIFIC INTERNATIONAL ACADEMY WHOLLY OWNED SUBSIDIARY OF AVENTIS SCHOOL OF MANAGEMENT

2 Copyright APIA Publications 2 nd Global Conference On Business Management Singapore Program and Book ISBN: Publisher: Asia Pacific International Academy May 2014 The authors of individual papers are responsible for technical, content, and linguistic correctness.

3 CONTENTS Contents...i About APIA...iii GCBM Advisory Board...iv GCBM Officers...v Conference program Book Directory of Participants i

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5 APIA Asia Pacific International Academy Aventis School of Management is a Leading Graduate School dedicated to the development of professionals and business leaders. Aventis is a member of the European Foundation for Management Development (EFMD), European Council for Business Education (ECBE), Executive MBA Council and United Nations (UN) Global Compact partnership. Through our close collaboration with professional bodies including the Chartered Institute of Marketing (CIM UK); American Association for Financial Management (AAFM), Aventis qualifications are industry driven and recognised by professional bodies internationally. Asia Pacific International Academy (APIA), a subsidiary of Aventis School of Management, was found in 2010 with the purpose of promoting academic research and intellectual development of researchers, academicians and professionals from various institutions and across different countries in the Asia- Pacific region and beyond through academic conferences and executive training. We strive to organise the best academic conferences in the Asia-Pacific region and beyond. On behalf of all APIA conference executives, I sincerely thank you for your participation and look forward to seeing you at our conference. Have a great day! Tan Lee Ming Conference Secretariat iii

6 GCBM ADVISORY BOARD Prof. Dan Levin, Ph.D, Wharton Business School, University of Pennsylvania, Director (Academic Affairs) Graduate Programs Aventis School of Management Professor Peter Mckiernan, PHD Strategic Management (Surrey), Dean of the School of Management and Governance, Murdoch University Professor Pravat K. Choudhury, Ph.D University of California, Los Angeles, Chairman of the Department and John E. Jacob Chair Professor of Marketing, Department of Marketing, School of Business, Howard University, Washington Prof. Dr. Arta Musaraj, PhD in Management, Former Deputy Minister of Defense/ Republic of Albania, Former Rector of University Pavaresia, Albania, Editor in Chief of Academicus International Scientific Journal, CEO of ETC Entrepreneurship Training Albania Dr. Foo Check Teck, Professor & Honorary Chair of Competitive Strategy, School of Management University of St Andrews Scotland, UK Dr. Patrick Chan Kheng Ping, Professor, School of Business Nanyang Technological University, Singapore Dess Pearson, University of Adelaide, Ngee Ann Polytechnic (Singapore), University of South Australia (UniSA) and Kaplan College Lecturer Dr. Dost, M. K Patron, Zainab Arabian Research Society for Multidisciplinary Issues Dubai, UAE iv

7 GCBM OFFICERS Samuel Teo General Manager Aventis School of Management, Singapore Tan Lee Ming Conference Manager Asia Pacific International Academy, Singapore Joyce Lee Chuen Yin Conference Executive Asia Pacific International Academy, Singapore Tan Hwee Li Conference Officer Asia Pacific International Academy, Singapore v

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9 CONFERENCE PROGRAM 1

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11 THURSDAY, JUNE 12 (DAY 1) REGISTRATION: 08:30 17:00 OPENING: 08:45 09:00 Introduction to GCBM 2014 KEYNOTE SESSION: 09:00 09:55 Room: L.ZICKLIN Transitioning Global Economy Lessons Learned From China Professor Pravat K. Choudhury, Ph.D, John E. Jacob Endowed Chair Professor and Chairman of the Departament of Marketing, School of Business, Howard University, Washington, D.C. Winning by Ethics: A Sun Tzu's Approach to Strategy Dr. Foo Check Teck, Professor & Honorary Chair of Competitive Strategy, School of Management University of St Andrews Scotland, UK BEST RESEARCH PAPER AWARD BEST STUDENT PAPER AWARD SPONSORED BY WILEY: 09:55 10:00 COFFEE BREAK: 10:00 10:25 Room: L.ZICKLIN Chair: BIRUD SINDHAV SESSION I: 10:25 12:30 Strategtic Sustainability of the Specialized Niche: The Demise of the Missouri Running Company Donald Risker, Webster University, United States The Impact of Selected Insolvency Indicators on the Recoveries of Creditors' Claims Against Closed Banks in the Philippine Context Ruben M. Nayve Jr., Ph.D., St Jude College, Philippines; Enrico L. Torres, Ph.D., University of Santo Tomas, Philippines; Marinor A. Gallardo-Quintilla (Ph.D. Cand.), University of Santo Tomas, Philippines Domestic Or Foreign Salesperson? Korean Fashion Brand Store in China Yu Hua Cui, Seoul National University, China; Xiao Yuan Zhou, Seoul National University, China; Ho Jung Choo, Seoul National University, Korea 3

12 Emotional Intelligence Travels to China Helen Chen, Dublin Institute of Technology, Ireland; Brendan O'Rourke, Dublin Institute of Technology, Ireland; Xuemei Xu, Dongbei University of Finance and Economics, China BANKING SECTOR: Brick Banks to Click Banks. Issues and Challenges. In Indian Prospectives. Prin.Dr.Veerendra Adigal, Manjunatha College of Commerce, India; Shraddha Singh, Manjunatha College of Commerce, India LUNCH: 12:30 13:30 Room: L. ZICKLIN Chair: DONALD RISKER SESSION II: 13:30 15:10 An Organic Approach in the Context of a Strategic Focus to Management Control System Development Chris Durden, James Cook University, Australia The Relationship between Environmental Scanning Sources of Information and New Service Development Performance: A Case of Bangkok Hospital, Thailand Rasel Mahmud Khan, Bangkok Hospital, Thailand A Study of Relationship between Financial Management and Profitability Dr. Ashvin Dave, Pandit Deendayal Petroleum University SLS, India Tax Rebate and Dividend Payout in Bangladesh Sharif N Ahkam, Southeast University, Bangladesh; Syeda Marjia Hossain, North South University, Bangladesh; Shahzada M. Imran, North South University, Bangladesh COFFEE BREAK: 15:10 15:30 SESSION III: 15:30 17:35 4

13 Room: L. ZICKLIN Chair: HELEN CHEN, MARINOR QUINTILLA How Social Media Influences Customer Satisfaction? Bhasker Mukerji, St. Francis Xavier University, Canada The Co-Integration between Indonesian and Asean Capital Market: Case Study Before and after the deletion of stock Purchase Limitation for Foreign Investor Layyinaturrobaniyah, FEB Unpad, Indonesia; Rahmat Sudarsono, FEB Unpad, Indonesia; Mario Fernandes, FEB Unpad, Indonesia Value Chain Analysis, Value Stream Mapping, the theory of Constraints and Guanxi as tools to Micro, Small and Medium Sized Manufacturing Enterprises to Militate for Downstream Demands Graeme Heron, Newcastle University Business School, United Kingdom; Mogan Swamy, Kaplan Institute, Singapore Social Media and Business to Business Selling Birud Sindhav, University of Nebraska at Omaha, United States A Sustainable Business Value in Account Management (Key-, Strategic- and Global Account Management) - Demands A Unique Customer Information Gathering Process Dr. Heinz Willand, Germany 5

14 FRIDAY, JUNE 13 (DAY 2) REGISTRATION: 08:30 17:00 Room: L.ZICKLIN Chair: RUBEN NAYVE, ASHVIN DAVE SESSION I: 09:00 10:40 Organizational Mindfulness: Assessment of the Construct Measurement _Case of Business Entities in Jakarta Ahmad Seiichi Ramadhan, Binus University International, Indonesia; Pantri Heriyati, Binus University International, Indonesia International Market on The Crossroads- The Way Ahead Neelesh Kumar, Amity Law School, Noida, India Globalizing Markets and Negotiation Strategies: Analysis of Chinese Presence in Nigeria Pravat K Choudhury, Howard University, United States; Ephraim A. Okoro, Howard University, United States The Effect of Corporate Governance on Corporate Performance in the Financial Industry in Nigeria Odekina Peter Oseni, Federal Polytechnic Idah, Kogi State, Nigeria COFFEE BREAK: 10:40 11:00 Room: L.ZICKLIN Chair: VEERENDRA ADIGAL, NEELESH KUMAR SESSION II: 11:00 12:40 The Relationship between corporate performance and corporate human resources information using a Balanced Score Card in Japan Yasuhiro Tamba, Credit Pricing Corporation, Japan; Hirohisa Hirai,Takasaki City University of Economics, Japan; Akinori Goto, Osaka Gakuin University, Japan 6

15 Cebu City s Puso Vending Business: A Tale of Customer Loyalty and Satisfaction Anna Marie Talam, University of the Philippines Cebu, Philippines Professional Employability: Why the Tiger Economies Should Learn From The Lessons Of The West Ian Herbert, Loughborough University, United Kingdom; Andrew Rothwell, Loughborough University, United Kingdom Impact Of Corporate Governance On Firm s Financial Performance In Insurance Sector Of Pakistan Nadeem Iqbal, Baha Uddin Zakariya University, Pakistan TOUR: 13:00 17:00 Chan brothers MICE & travel Tour time : 1300 HRS 1700 HRS Duration : 4 Hours (including pick-up and drop-off) Pick-up/ Drop-off point : Concorde Hotel HIGHLIGHTS: Merlion Park : view New Singapore (with Group Photo) Singapore Flyer (on non- peak hours) Raffles Landing Site Clarke Quay walk-through Royal Selangor Pewter Museum 30-minutes River Taxi Ride 7

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17 ABSTRACT BOOK 9

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19 THURSDAY, JUNE 12 (DAY 1) REGISTRATION: 08:30 17:00 OPENING: 08:45 09:00 Introduction to GCBM 2014 Room: L.ZICKLIN KEYNOTE SESSION: 09:00 09:55 Transitioning Global Economy Lessons Learned From China Professor Pravat K. Choudhury, Ph.D, John E. Jacob Endowed Chair Professor and Chairman of the Departament of Marketing, School of Business, Howard University, Washington, D.C. Winning by Ethics: A Sun Tzu's Approach to Strategy Dr. Foo Check Teck, Professor & Honorary Chair of Competitive Strategy, School of Management University of St Andrews Scotland, UK BEST RESEARCH PAPER AWARD BEST STUDENT PAPER AWARD SPONSORED BY WILEY: 09:55 10:00 COFFEE BREAK: 10:00 10:25 Room: L.ZICKLIN Chair: BIRUD SINDHAV SESSION I: 10:25 12:30 Strategtic Sustainability of the Specialized Niche: The Demise of the Missouri Running Company Donald Risker Webster University, United States The Missouri Running Company was formed by a group of employees from another local running store, then but one of two specialty running stores in the area. Missouri Running quickly expanded to one distant store and an additional local store. The future seemed bright for these budding entrepreneurs 11

20 even as a local competitor, Big River Running, also expanded. However, conflict over inventory and strategy led to the ouster of a key business partner just a year after the entry in the market by an out of town competitor, True Runner. A mere six months or so later, Missouri Running sold out to Big River Running. This study proposes a qualitative case study approach to analyze the relative importance of the factors that led to the demise of Missouri Running and to suggest what strategies might have been adopted to make this enterprise sustainable in an increasingly competitive environment. Keywords: Entrepreneurship, Sustainability. Strategy, Competition The Impact of Selected Insolvency Indicators on the Recoveries of Creditors' Claims Against Closed Banks in the Philippine Context Ruben M. Nayve Jr., Ph.D. St Jude College, Philippines Enrico L. Torres, Ph.D. University of Santo Tomas, Philippines Marinor A. Gallardo-Quintilla (Ph.D. Cand.) University of Santo Tomas, Philippines This paper sought to determine the significant impact of selected insolvency indicators on the recoveries of creditors claims against the assets of closed banks under PDIC liquidation. Using the regression analysis, the researchers were able to establish a regression model. The ANOVA test, f- test and R2-test were used in regression to probe on the model s goodness-of-fit, the significance of the predictors and verification of the assumption of regression hold. Findings reveal that capital to estimated realizable value of assets ratio (ERVA) and debt to assets ratio (with respect to ERVA) were significant predictors of recovery. Further, the presence of high leverage on banks indicated that their liabilities exceed the value of their realizable assets. Thus, these banks fail to meet their maturing obligations; hence, imposing losses on the uninsured depositors and other creditors. The researchers recommend modifications in the legal aspects particularly the traditional bank closure procedures, namely: 1) Closing a bank when its realizable assets are already insufficient to pay all its debts to be amended into closing a bank if its liabilities to realizable assets ratio exceeds 96%; and 2) Conceding the MB of BSP the mandatory power to close a bank showing clear legal grounds for bank closure. 12

21 Further, the implementation of the liquidation process that proved to be unfavorable to the interest of uninsured depositors, creditors and the general public also need to be modified. Keywords: Systemic shock, Insolvency, Realizable asset, Liquidation, Capital adequacy ratio, Bank losses Domestic Or Foreign Salesperson? Korean Fashion Brand Store in China Yu Hua Cui Seoul National University, China Xiao Yuan Zhou Seoul National University, China Ho Jung Choo Seoul National University, Korea China has become one of the largest markets in the world. More and more global retailers are launching their brands in China. How to improve local consumers satisfaction and brand attitude is one of the core missions to the global retailers. As the most important role in the sales process that can affect consumers directly, salesperson deserves research effort. One could argue that salesperson from the brand s original country should be used in the local market as they may be perceived to provide more social benefit and help to build the brand image better. On the other hand, when it comes to the functional benefit, the salesperson that is from the target country may be considered as a more effective choice due to their excellent communication skill. Accordingly, the objective of this research is two-folds: first, to explore the relationship between consumers characteristics and their tendency to salesperson s origin; second, to exam the effect of consumers perceived functional benefit and social benefit on their satisfaction with salesperson and brand attitude. To be specific, on-line survey with scenario was conducted for empirical test taken in the case of South Korean retailers and Chinese local consumers. The survey started with a question of whether Chinese salesperson or Korean salesperson is approved by more consumers in a Korean brand shop in China followed by series questionnaires related with consumers functional benefit, social benefit, satisfaction with salesperson, and brand attitude. Respondents were total 518 Chinese consumers aged from twenties to forties, and 500 were analyzed as valid sample. As a result, first, consumers who have relatively higher level of correlation with South Korea (ex. purchased fashion items from South Korea a lot; visited South Korea often; 13

22 speaking good Korean) showed higher preference of Korean salesperson. Also female consumers, the married one, and the one who is relatively older or has high income preferred Korean salesperson than native salesperson (Chinese salesperson). Second, consumers perceived social benefits and functional benefits influenced consumers satisfaction with salesperson positively. Furthermore, a significantly positive effect of consumers satisfaction with salesperson on consumers brand attitude was found. Third, consumers functional and social benefit, consumers satisfaction with salesperson, and consumers brand attitude varied by salesperson s nationality. Precisely, in the case of consumers who prefer Korean salesperson, perceived social benefit played an more important part in affecting consumers satisfaction with salesperson compare to the one of Chinese salesperson. Consumers who prefer Korean salesperson were also observed to be satisfied with salesperson more easily and have a better attitude towards brands. However, satisfaction with salesperson on brand attitude showed a stronger effect on brand attitude in the case of the consumers who prefer Chinese salesperson rather than Korean salesperson. This research provides a better understanding of Chinese consumers preference of salesperson to the global retailer who decides to market its products in China. Salesperson s nationality is a crucial factor affecting the influence of consumers perceived benefit to consumers satisfaction and brand attitude, which highly depends on consumers attribute. This research implies that establishing marketing strategy with a better concern of targeted consumers characteristics. Additionally, this research contributes to a global retailing strategy of reference for international retailers to be successfully acquainted with targeted market. Keywords: Brand Attitude, Consumer Satisfaction, Korean Salesperson, Social Benefit, Functional Benefit, Chinese Salesperson 14

23 Emotional Intelligence Travels to China Helen Chen Dublin Institute of Technology, Ireland Brendan O'Rourke Dublin Institute of Technology, Ireland Xuemei Xu Dongbei University of Finance and Economics, China China s economic transformation and increasing impact on the world economy has made the country become an even greater source of managerial and research interest. The paper presents part of a research project to examine how Chinese employees possessing different levels of emotional intelligence deal with work conflicts, with a focus on how gender, age, work duration, managerial position and sector affect their emotional intelligence. A personal survey was conducted in the City of Dalian, China, among 1221 participants in March-April Results showed no statistical evidence on gender difference of the emotional intelligence of Chinese employees. It revealed that Chinese public workers had higher emotional intelligence than their counterparts working in private sectors. Partial evidence was identified on the effect of age, managerial position, and work duration on their emotional intelligence. In particular, we found the age group of 51 years of age and older had higher emotional intelligence than two other groups, years of age and 30 years of age and younger. Those employees who have worked in their organisations for 7-9 years had higher emotional intelligence than others. Employees at junior managerial positions had lower emotional intelligence than those at the senior and middle managerial positions. No statistical evidence was found that senior managers had higher emotional intelligence than managers at the middle managerial positions. Keywords: Chinese management, Emotional intelligence, Quantitative 15

24 BANKING SECTOR: Brick Banks to Click Banks. Issues and Challenges. In Indian Prospectives. Prin.Dr.Veerendra Adigal Manjunatha College of Commerce, India Shraddha Singh Manjunatha College of Commerce, India Recently, Banking Sector all over the world is undergoing a rapid and radical transformation. The business applications of various tools of IT have bought a paradigm shift in banking sector around the globe which has created new platform and endeavoring to scale higher heights in the global financial system. Banking sector is now no more confined to the narrower territory of a particular region, state or a country. Introduction of computerized application has bought a new concept of click banking. Last few decades witnessed the proliferation of financial reforms, liberalization and globalization. India is no exception. Indian economy coupled with rapid revolution in information technology (IT). Liberalization and Information technology has attracted many foreign banks to India, thereby opening up new markets, new products and efficient delivery channels for the banking industry. Indian banking industry, the backbone of Indian economy, is the second largest spender to the IT which is surely in the line of current needs for improved efficiency and productivity. In the development of Indian Economy, Banking sector plays a very important and crucial role. It has been noticed that financial markets have turned into a buyer s markets in India. Commercial Banks in India are now becoming a one-stop Supermarket But the flip side of this changed financial landscape from brick banks to click banks. The objective of the research is to study the financial innovation in banking sector in India. It also highlights the benefits and challenges of innovative trends. The focus is shifting from mass banking to class banking with the introduction of value added and customized products. Effective use of technology has a multiplier effect on growth and development. The purpose of the research article is to show the growth and technological development in Indian banking sector in particular and global economy in general. Keywords: Banking sector, Information technology, Growth and development, Financial inclusion LUNCH: 12:30 13:30 16

25 Room: L. ZICKLIN Chair: DONALD RISKER SESSION II: 13:30 15:10 An Organic Approach in the Context of a Strategic Focus to Management Control System Development Chris Durden James Cook University, Australia The literature suggests that traditional management control systems (MCS) have limitations in a strategic context. This paper reports the findings of a study designed to observe and codify MCS practices and their interface with strategy. The findings provide evidence of an organic approach in the development and support of a strategic focus to MCS. This suggests an innovative style of performance management in a contemporary organisation. Keywords: Management control systems, Organic control, Management accounting, Performance management The Relationship between Environmental Scanning Sources of Information and New Service Development Performance: A Case of Bangkok Hospital, Thailand Rasel Mahmud Khan Bangkok Hospital, Thailand The research on environmental scanning practices of tertiary sized healthcare industry in Thailand, study shows that companies with well-organized and managed environmental scanning process have steered through the turbulent environment and have become highly competitive in their posture. This study begins with an elaborate introduction of the importance of environmental scanning and performances new service process development (NSPD) the description of ES and NSPD concept and its illustration in Bangkok Hospital. The research was conducted to determine the relationship between 17

26 environmental scanning and new service development for medical healthcare service development in Bangkok Hospital around Bangkok City. The data was collected self-administered questionnaire, distributed to mid to top management who were directly indirectly involve in policy and decision making process. The objective of the research is to develop a better understanding the service performances of new service. This study aims to examine the relationship between the environmental scanning and performance of new service in the case of Bangkok Hospital. Environmental Scanning, in this study is measured by the characteristics of rapid changes in performances of new product and process development. Questionnaire from the mid to top management approximately 66 sample survey are used to examine the affects of environmental scanning towards the performances of new service process development to test that whether there is strong relationship on environmental scanning practice upon performances of new service development in the case of Bangkok Hospital. The findings show that environmental scanning has strong impacts upon use of information sources ES practices in Thai healthcare industry. It is obvious that mid to top management recognized that the environmental scanning impacts NPD performances. However, effective environmental scanning requires companies to practice frequently. The frequent scanning of the environment will allow firms to align their competitive strategy with the environment and enable healthcare organization to choose among alternative new service within the corporation. The frequent scanning of the environment from several sources such as publication, trade association, seminars/conference/exhibition will provide the hospital with current information on the changing environmental condition, informing them of improvement and modification of new product processes, that could be help hospital increase the ES practice on performance of service, provide more alternative service, and aid in faster lunching new service. Finally, this research concluded by providing the recommendations, and suggestions for future research. Keywords: Environmental Scanning, Large companies, Process Development, Thailand A Study of Relationship between Financial Management and Profitability Dr. Ashvin Dave Pandit Deendayal Petroleum University SLS, India Financial Management has the potential to influence the profitability of business enterprises. This research paper aims to investigate the relationship between financial management and profitability in large engineering companies listed on Bombay Stock Exchange and/or National Stock Exchange 18

27 located in India. For this purpose, capital structure and working capital have been simultaneously examined over a period of ten years to ascertain direction and the extent of influence they exert on profitability of business enterprises. The variables considered are Long Term Debt To Equity Ratio, Current Ratio, Inventory Ratio, Debtors Ratio and Profit After Tax To Sales Ratio. The data pertaining to these variables was analysed using various statistical techniques including multiple regression analysis. The study revealed that both long term debt to equity and current ratio significantly influence profitability. However Long Term Debt To Equity Ratio bears negative association with profitability and current ratio bears positive association with profitability. The inventory ratio and debtors ratio were found to be to be insignificant. Keywords: Financial Management, Profitability, Capital Structure, Working Capital Management Tax Rebate and Dividend Payout in Bangladesh Sharif N Ahkam Southeast University, Bangladesh Syeda Marjia Hossain North South University, Bangladesh Shahzada M. Imran North South University, Bangladesh The purpose of this paper is to examine the effects of the introduction of 20 percent tax rebate in 2002 for certain firms. A balanced panel data set of sixty-three non-financial firms of Bangladesh for 14 ( ) years from the Dhaka Stock Exchange is used for this purpose. Newey-West estimator is used to estimate a logit model and the specified model uses binary values of 0 and 1 to identify if it met the tax rebate threshold. Our results indicate that introduction of the tax rebate had no impact on dividend policy of qualifying firms. Keywords: Dividend, Tax rebate, Newey-West estimator, Logit Model COFFEE BREAK: 15:10 15:30 19

28 Room: L. ZICKLIN Chair: HELEN CHEN, MARINOR QUINTILLA SESSION III: 15:30 17:35 How Social Media Influences Customer Satisfaction? Bhasker Mukerji St. Francis Xavier University, Canada Over the past decade, we have seen social media grow at a rapid pace; it has quickly been adopted by the younger generations as a favorite pastime. Among the most popular social media tools are Twitter, Facebook, and YouTube, all of which allow users to express their wants, interests, ideas and opinions to the other millions of social media users. This new media form provides organizations with a new opportunity that many are beginning to capitalize on. This research shall investigate the connection between social media and customer satisfaction, and the ways in which customer satisfaction is influences by social media tools, while specifically focusing on the millennial generation. This research will review existing literature and its primary antecedents. In the next phase, a survey targeting the millennial will be conducted and analyzed. Keywords: Social Media, Satisfaction, Social Media Tools The Co-Integration between Indonesian and Asean Capital Market: Case Study Before and after the deletion of stock Purchase Limitation for Foreign Investor Layyinaturrobaniyah FEB Unpad, Indonesia Rahmat Sudarsono FEB Unpad, Indonesia Mario Fernandes FEB Unpad, Indonesia 20

29 The objective of this research is to investigate the co-integration between Indonesian and ASEAN Capital Market (Philippine, Malaysia, Thailand and Singapore), before and after the deletion of stock purchase limitation for foreign investor in September 1997 in the Indonesia Stock Exchange (IDX). This research compares two research data before and after This study applies stock index data from January 1989 until December 1996, and January 1998 until December Johansen Co-integration Model and Error Correction Model are used in this research. The result shows that before the deletion of purchase limit for foreign investor, Indonesian Capital Market was segmented with ASEAN Capital Market. On the other hand, the two have been integrated after the purchase limit policy had been lifted. This research concludes that a co-movement exists between Indonesian and ASEAN Capital Market after the purchase limit for foreign investor policy was stopped. Keywords: Indonesian Capital Market, ASEAN Capital Market, Co-movement, Johansen Co-integration Model, Error Correction Model Value Chain Analysis, Value Stream Mapping, the theory of Constraints and Guanxi as tools to Micro, Small and Medium Sized Manufacturing Enterprises to Militate for Downstream Demands Graeme Heron Newcastle University Business School, United Kingdom Mogan Swamy Kaplan Institute, Singapore It is difficult to argue against the comparative advantage of globalised supply chains, yet it is equally difficult to argue against the bifurcations in unevenness of benefit distribution in many of the micro, small and medium sized enterprises in these supply chains. Trans-national corporations drive global sourcing, derived economies of scale and scope reduce price per unit, of which some of the saving is realised by the customers, who in turn, bolster and ameliorate competitive advantage and profits, yet even the most fervent proponents of scale economies cannot contend that outputs deliver optimal reward backwards through the supply network. Multitudinous numbers of these trans-nation corporations react to legislative compliances across local markets through the adoption of compliance schemes such as ISO series and EFQM to manage aspects of their operations including sustainable social responsibility, quality, environment etc. Many of the requirements for data management and 21

30 reporting are fed back upstream throughout MSMEs located across layers of their supply network bases, which in many cases are located across India, China and the ASEAN countries. Typically the agglomerated impact of MSMEs can account for >50% of GDP, >60% of employees and nearly 90% of businesses. Notwithstanding this, scale economies work against this sector in their role as external nodes and their ability to overhead the extra costs of customer compliance requests for sustainability measures. Here MSMEs are more likely to view sustainability as a measure of business performance in their ability to enhance operational viability in relation to their competitors based upon their competency and resourcefulness to increase gross margin return on investments through increasing inventory turns. Keywords: Social Capital Social Media and Business to Business Selling Birud Sindhav University of Nebraska at Omaha, United States Mark Zuckerberg, the founder of the Facebook famously stated that the web is defaulting to social. This is supported by the exponential growth of social media (SM) platforms such as Facebook, Twitter, LinkedIn, and instagram, YouTube etc. This paper aims at understanding the role of social media at different stages of the B-to-B sales cycle. Specifically, we look at prospecting, assessment, planning a sales call, building relationships, countering objections, making a sale, and post sales activities. Our contentions are that (1) that various SM platforms are differentially suitable at various stages of the sales cycles and (2) these tools can harness the power of the open platform of SM to increase the efficiency and effectiveness of the professional sales force. Keywords: Social Media B-to-B, Interpersonal Influence, Sales Management, Marketing 22

31 A Sustainable Business Value in Account Management (Key-, Strategic- and Global Account Management) - Demands A Unique Customer Information Gathering Process Dr. Heinz Willand Germany Companies in today s global and competitive business environment have realised that it is crucial for them to enhance their relationship with important customers in order to achieve a Sustainable Business Value. Account management i.e. Key-, Strategic- and Global Account Management has therefore received increasing attention during the last decades. Nonetheless, it seems as if the information requirements in combination with Account Management have so far been neglected in this discussion. Survival in the future business environment, all companies specially multinational corporations vitally depends the right strategic to develop a Sustainable Business Value with their Global customer. Specific customer information to increase the relationship with selected important customer s is the basis for further success and sustain in a competitive global market. For that reason, it is necessary to add value to the Information gatherings process to obtain an excellent customer relationship, which will enlarge their business volume, foster new product and/or service development and will result in a sustainable competitive advantage, i.e. the Business Value will be improved and will be sustainable. A short overview on the present relevant literature with critical insights into the contemporary theory on specific Information requirements for an Account Management Account Management (Key-, Strategicand Global Account Management) will be given. References to a survey (quantitative research) of the Telecom supplier market and to a series of semi structured face-to-face interviews (qualitative research) within the Test and measurement equipment manufacturer market in Germany support the discussion. The aim of the presentation is to broaden the existing knowledge on Information requirements for Account Management (Key-, Strategic- and Global Account Management) to obtain a Sustainable Business Value. This is especially crucial for managers involved in the Account Management approach to sustain their companies future success. Blackstone (1995), Arnold et al. (2001), Capon (2001) and Wilson et al. (2002) discuss the importance of information gathering for Account Management, but what kind of information is specifically required for Account Management is not outlined in depth. For that reason, further analyses are important to provide recommendations for a consistent structure of Information requirements for Account Management. This is essential for the design of a specific and well-structured Information system in order to achieve a Sustainable Business 23

32 Value through Account Management (Key-, Strategic- and Global Account Management). The structure of such an information system will be presented and discussed as well as the levels of requirements. Keywords: Sustainable Business Value, Account Management, Information Gathering 24

33 FRIDAY, JUNE 13 (DAY 2) REGISTRATION: 08:30 17:00 Room: L.ZICKLIN Chair: RUBEN NAYVE, ASHVIN DAVE SESSION I: 09:00 10:40 Organizational Mindfulness: Assessment of the Construct Measurement _Case of Business Entities in Jakarta Ahmad Seiichi Ramadhan Binus University International, Indonesia Pantri Heriyati Binus University International, Indonesia To cope with highly uncertain economic prospects, business entities need to maintain proper capacity to be able to react appropriately to threats. As a result, the concept of organization mindfulness was developed. The study is aiming to provide insight in the perspective of organizational mindfulness measurement and components assessment from the previous work done by Ray, Baker, and Plowman in Data for the study collected through survey and semi-structured interview. At the first phase, data were collected from 83 valid responses, and to further confirm the findings, two semi-structured interview was conducted. The results indicated that the measurement assessment provided by the model is fit. Among the measurement of organizational mindfulness, we found Preoccupation with Failure has the lowest loading scored, while Reluctance to Simplify scores as the highest. The semistructured interview was conducted to provide additional insight on the finding that is further contributed to the robustness of this study. Keywords: Organizational Mindfulness, Mindfulness Model. Component Analysis, Jakarta Business Entities 25

34 International Market on The Crossroads- The Way Ahead Neelesh Kumar Amity Law School, Noida, India With the emerging market trends and globalization, one major sector of economy which has grown is the International Market. The paper talks about changes in International Market. It charts the policies, framework and strategies which should be contemplated on international level to curb global recession. A glance has also been thrown on the foreign investments in different countries in recent times which can be a factor in minimizing the inflation rate. It throws light on the fluctuating development of International Market in different parts of world. The paper also deals with the origin, causes, need or greed and elements responsible for Corruption and Black Marketing and its consequences on International Market backed by authentic facts, statistical studies, laws and case studies. Keywords: International Market, Recession, Development, Corruption, Black Market, Case studies, Policies Globalizing Markets and Negotiation Strategies: Analysis of Chinese Presence in Nigeria Pravat K Choudhury Howard University, United States Ephraim A. Okoro Howard University, United States The beginning of the twenty-first century is faced with an increased integration of business organizations, investments, and marketing across the globe. International marketing and cultivation of consumer awareness have expanded as well as intense competitiveness among businesses. As a result, developing and developed nations are continuously exploring new strategies to increase their market share, expand opportunities, advance profitability, and position products. Evidently, globalization has provided countries in the sub-saharan Africa, specifically, Nigeria, a competitive advantage in international marketing which has enhanced their economic interdependence. Bhargrave (2006) and Gyimah-Boade (2004) noted that over the past decade African economies have maintained 26

35 a high growth rate, which has attracted foreign businesses, strategic interests, and investments. Further, a considerable degree of international marketing and negotiation is affected by cultural differences and orientations. Recent trends and developments indicate that intercultural business communication adds another layer of complexity in global business relationship and marketing. With the globalization of economies over the past decades, there has been an increasing surge of Chinese investors, businesses, entrepreneurs in sub-african region for economic opportunities and market expansion. As the interests for joint ventures and marketing opportunities continue to grow, this research is designed to investigate the impact of Chinese presence in sub-saharan/nigerian economies and the extent to which intercultural exchange between China and Africa affect business negotiations. A number of intercultural business scholars have noted the impact of non-verbal communication in the outcome of global business negotiation, especially in the developing nations of Africa where body language play a significant role in business interactions. Okoro & Cardon (2010) stressed the challenges faced in global business negotiations as a result of nonverbal exchange. This study will also focus on nonverbal communication in inter-cultural negotiation with the Chinese, and identify culture-specific nonverbal behaviors essential for Sino-African negotiation. It will then provide recommendations for effective business and marketing negotiations with Africans. Keywords: Negotiation Strategies, International Marketing, Global Business Negotiation, Sino-African Marketing, Sino-African Business Negotiations The Effect of Corporate Governance on Corporate Performance in the Financial Industry in Nigeria Odekina Peter Oseni Federal Polytechnic Idah, Kogi State, Nigeria The title of this paper is the effect of corporate governance on corporate performance in the financial industry. The major objective is to ascertain whether corporate governance is a strategy for corporate performance. The study made use of both primary and secondary sources of data. The survey research method and the data analysis techniques comprised of simple percentages and chi-square derived from Kendal coefficient. It was discovered that corporate governance is a strategy for corporate performance and that the financial sector has failed to improve their performance using this strategy. It 27

36 was recommended that the regulatory agencies should constantly review the acts that ensure good corporate governance and embark on constant monitoring in order to sanction any defaulting bank. Keywords: Corporate Governance, Corporate Performance, Economic Performance COFFEE BREAK: 10:40 11:00 Room: L.ZICKLIN Chair: VEERENDRA ADIGAL, NEELESH KUMAR SESSION II: 11:00 12:40 The Relationship between corporate performance and corporate human resources information using a Balanced Score Card in Japan Yasuhiro Tamba Credit Pricing Corporation, Japan Hirohisa Hirai Takasaki City University of Economics, Japan Akinori Goto Osaka Gakuin University, Japan In recent times, Japan s labor environment has attracted considerable attention from Japanese companies and the government. To date, few empirical studies have examined how the country s improved employment environment has affected the performance of its companies. This is partly because employment related information is difficult to access, as the private sector and the government do not fully disclose these details. For example, the Ministry of Health, Labor, and Welfare released its first ever report on employee turnover rates for youth in However, with increasing awareness of corporate social responsibility (CSR), more companies have started to release these details. The Balanced Scorecard (BSC), studied by Kaplan and Norton (1996), shows that improvements in the labor environment leads to improvements in corporate values. Figure1 illustrates the learning and growth framework with a BSC perspective. The framework illustrates a positive relationship among employee satisfaction, employee retention, and employee productivity for a company's success. This 28

37 paper analyzes the relationship between corporate performance and the labor environment using BSC in Japanese companies. We analyze the level of influence that the labor environment has on corporate performance. Moreover, the difference in the labor environment between Japan and the United State (U.S.) is also analyzed. We use sample data of companies listed on the First Section of the Tokyo Stock Exchange from 2004 to 2011, "the corporate ranking" of Nikkei Human Resources to evaluate the degree of employee satisfaction, as well as the return on assets (ROA) and the return on sales (ROS) to evaluate corporate performance. We conclude that our analysis is different from the results of a previous study in U.S., as we argue that the improvement of employee satisfaction does not improve business performance in Japan. This suggests that Japan may indeed have an approach to work that is unique from other countries. Keywords: Balanced Score Card, Human Resources, Corporate Performance Cebu City s Puso Vending Business: A Tale of Customer Loyalty and Satisfaction Anna Marie Talam University of the Philippines Cebu, Philippines A puso is a local name for hanging rice, a Cebuano version of the Chinese ma-chang, Malaysian ketupat, Indonesian ketipat, and Thai s katupat. Since the puso vending business is thriving in Cebu City, Philippines, a study is conducted to provide an overview of the congruence in the concept of customer loyalty and satisfaction among puso makers and retailers. It also attempts to examine the association of the potential customers decision and action with the concept of customer loyalty and satisfaction. As a descriptive study which is exploratory in nature, the major problems embedded in literature review are tackled. The results point to the importance of the congruence in concept of customer loyalty and satisfaction. Keywords: Customer Loyalty, Customer Satisfaction, Puso 29

38 Professional Employability: Why the Tiger Economies Should Learn From The Lessons Of The West Ian Herbert Loughborough University, United Kingdom Andrew Rothwell Loughborough University, United Kingdom Contemporary concerns in relation to professional work in the developed Western economies are of direct relevance to the Tiger economies of the East. Through research into the evolution of the finance function, especially shared services and outsourcing, we have found a gradual de-professionalization and offshore migration of accounting work, raising questions as to the sustainability of the professional knowledge base. Recent fieldwork in developing nations has uncovered even more radical business transformation, suggesting that even in developed economies professionals, who have hitherto benefited from global transformation, may themselves be victims of a race to the bottom, the migration of work to the cheapest places on Earth. We articulate these concerns and finally propose some potential sustainability strategies. Keywords: Professional Finance, Offshoring, Shared Service Centre, Business partner, Continuing Professional Development Impact Of Corporate Governance On Firm s Financial Performance In Insurance Sector Of Pakistan Nadeem Iqbal Baha Uddin Zakariya University, Pakistan The intention of the work is to prove that corporate governance is essential to uninterrupted operation of any corporation, while more consideration to the process such that governance. Hence it is transparent what is commonly intermediate by corporate governance. This work proves a link with the corporate governance and firm financial performance in insurance industry of Pakistan. It included three variables which are Audit committee independence, board independence and CEO duality for corporate 30

39 governance. The degree of Firm performance limited by return on equity and asset. This work gives me a positive direction for exploring this concept. Keywords: Corporate Governance, Insurance Sector of Pakistan, Return On Equity, Return On Asset TOUR: 13:00 17:00 Chan brothers MICE & travel Tour time : 1300 HRS 1700 HRS Duration : 4 Hours (including pick-up and drop-off) Pick-up/ Drop-off point : Concorde Hotel HIGHLIGHTS: Merlion Park : view New Singapore (with Group Photo) Singapore Flyer (on non- peak hours) Raffles Landing Site Clarke Quay walk-through Royal Selangor Pewter Museum 30-minutes River Taxi Ride 31

40 32

41 LIST OF CONFERENCE PARTICIPANTS 33

42 34

43 Author Affiliation Country Ahmad Seiichi Ramadhan Binus University International Indonesia Anas Abdul Kareem Indus International Institute Pakistan Anna Marie Talam University of the Philippines Cebu Philippines Bhasker Mukerji St. Francis Xavier University Canada Birud Sindhav University of Nebraska at Omaha United States Chris Durden James Cook University Australia Donald Risker Webster University United States Dr.Ashvin Dave Pandit Deendayal Petroleum University India Heinz Willand Germany Germany Helen Chen Dublin Institute of Technology Ireland Hirohisa Hirai Takasaki City University of Economics Japan Ian Herbert Loughborough University United Kingdom Layyinaturrobaniyah FEB Unpad Indonesia Marinor Quintilla University of Santo Tomas Philippines Mogan Swamy Kaplan Institute Singapore Nadeem Iqbal Baha Uddin Zakariya University Pakistan Neelesh Kumar Amity Law School, Noida India Odekina Peter Oseni Federal Polytechnic Idah, Kogi State Nigeria Pravat K Choudhury Howard University United States Prin.Dr.Veerendra Adigal Manjunatha College of Commerce India Rasel Mahmud Khan Bangkok Hospital Thailand Ruben Nayve St Jude College Philippines Shraddha Singh Manjunatha College of Commerce India Syeda Marjia Hossain North South University Bangladesh Yasuhiro Tamba Credit Pricing Corporation Japan Yu Hua Cui Seoul National University China 35

Indonesia. kpmg.com/id. Contact us. Siddharta & Widjaja Audit Services T: + 62 (0) 21 574 2333 / 574 2888 F: + 62 (0) 21 574 1777 / 574 2777

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