Administration Guide. BlackBerry Resource Kit for BlackBerry Enterprise Service 10. Version 10.2

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1 Administration Guide BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Version 10.2

2 Published: SWD

3 Contents Overview: BlackBerry Enterprise Service Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service Support for UTF-8 encoding...11 Configuring command-line tools to use UAC-compliant file paths...11 Compatibility with other releases...12 BlackBerry Enterprise Service 10 User Administration Tool Administrative roles for the BlackBerry Device Service Authentication methods for the BlackBerry Enterprise Service 10 User Administration Tool Supported authentication models Authentication credentials...21 Syntax for authentication credentials Input rules Using an alternate port number to connect to the BlackBerry Administration Service Adding administrative accounts and user accounts List the BlackBerry Administration Service roles...25 Add an administrator account...26 Add a user account to the BlackBerry Device Service Add a local user account to the BlackBerry Device Service Changing user accounts...29 Assign an activation password to a user account Clear the activation password for a user account Assign an activation password to a group Move a user account to a different BlackBerry Device Service List the groups in a BlackBerry Enterprise Service 10 domain Add a user account to a group...31 Remove a user account from a group List the software configurations that are available in a BlackBerry Enterprise Service 10 domain...32 Assign a software configuration to a group...32 Assign a software configuration to a user account...33 Remove a software configuration from a group Remove a software configuration from a user account... 33

4 Removing user accounts Remove a user account from the BlackBerry Device Service...34 Remove a user account and delete all the data from the user's devices...34 Remove a user account and delete the work data from the user's devices...35 Assigning and removing Wi-Fi or VPN profiles Assign a Wi-Fi profile to a user account or group...35 Remove a Wi-Fi profile from a user account or group Assign a VPN profile to a user account or group...36 Remove a VPN profile from a user account or group Searching for user accounts...37 Search for a user account Perform a quick search for user accounts...38 Search for user accounts that are not associated with the same BlackBerry Device Service as their devices Search for a user account in your organization's user directory Managing IT policies List the IT policies that are available in a BlackBerry Enterprise Service 10 domain List the available IT policy rules List the IT policy rules configured in an IT policy Assign an IT policy to a device...43 Resend an IT policy to a device Managing BlackBerry devices Set the password for a device...44 Set the work space password for a device...44 Delete all data from a device Delete the work data from a device Remove a device from the BlackBerry Device Service...46 Retrieving statistics for user accounts...47 Retrieve statistics for user accounts Retrieving information about devices...51 List the applications that are available on a device...51 List the devices that a specific application is installed on List the application files that are on a device...52 Retrieve statistics for devices Retrieving statistics for the BlackBerry Device Service...56 List the BlackBerry Device Service instances that are available in a BlackBerry Enterprise Service 10 domain...56 Retrieve statistics for the BlackBerry Device Service Retrieve information about BlackBerry CAL keys Configuring log files...57

5 Configure logging settings for the BlackBerry Enterprise Service 10 User Administration Tool...58 Troubleshooting Check the status of the BlackBerry Enterprise Service 10 User Administration Tool Configure the BlackBerry Enterprise Service 10 User Administration Tool to skip certificate validation...62 Error message: BlackBerry Device Service domain does not support this functionality Parameters for the BlackBerry Enterprise Service 10 User Administration Tool...63 Viewing the list of commands Common parameters Input, output, and user feedback parameters add add_administrator assign_swconfig assign_vpnconfig assign_wlanconfig change delete find find_mail_store_user find_users handheld_info kill_handheld list move resend_itpolicy set_password stats status BlackBerry Directory Sync Tool Provisioning users Supporting disjointed Microsoft Active Directory namespaces Configuring the BlackBerry Directory Sync Tool Permit SSL authentication with an LDAP directory Configure the BlackBerry Directory Sync Tool to search for directory groups Configure the BlackBerry Directory Sync Tool to search for groups in a BlackBerry Enterprise Service 10 domain Configure provisioning options Configure reporting preferences Change the performance and configuration settings for the BlackBerry Directory Sync Tool

6 Configure the BlackBerry Directory Sync Tool to skip certificate validation Prerequisites: Using the BlackBerry Directory Sync Tool Best practices Synchronization and provisioning rules Map directory groups to virtual provisioning groups Map directory groups to groups in a BlackBerry Enterprise Service 10 domain Preview the synchronization process Start the synchronization process Interpreting the reports that the BlackBerry Directory Sync Tool creates Troubleshooting No Directory groups to display. Please check the configuration No BlackBerry groups to display. Please check the configuration Exception retrieving BlackBerry groups Invalid URI: The hostname could not be parsed BlackBerry IT Policy Import and Export Tool Prerequisites: Using the BlackBerry IT Policy Import and Export Tool Run the BlackBerry IT Policy Import and Export Tool View the IT policies that are available in a BlackBerry Configuration Database or in a.txt file Parameters for the BlackBerry IT Policy Import and Export Tool BlackBerry Enterprise Service 10 Log Monitoring Tool Specifying values and actions for the BlackBerry Enterprise Service 10 Log Monitoring Tool Specifying values and actions from the command prompt Specifying values and actions in an input file Environmental variables that the BlackBerry Enterprise Service 10 Log Monitoring Tool uses Run the BlackBerry Enterprise Service 10 Log Monitoring Tool Parameters for the BlackBerry Enterprise Service 10 Log Monitoring Tool Examples: Running the BlackBerry Enterprise Service 10 Log Monitoring Tool BlackBerry Push Initiator Tool Prerequisites: Using the BlackBerry Push Initiator Tool Remotely configuring an app on BlackBerry 10 devices Creating a content file Pushing data to BlackBerry 10 devices Creating a batch file Creating a content template file Creating a push initiator helper batch file Troubleshooting

7 Troubleshoot a push Port information for the BlackBerry Resource Kit tools Port information: BlackBerry IT Policy Import and Export Tool Port information: BlackBerry Enterprise Service 10 User Administration Tool Port information: BlackBerry Directory Sync Tool Port Information: BlackBerry Push Initiator Tool Glossary Provide feedback Legal

8 Overview: BlackBerry Enterprise Service 10 Overview: BlackBerry Enterprise Service 10 1 BlackBerry Enterprise Service 10 is an enterprise solution that allows administrators to manage an organization s mobile devices. Whether employees are using devices that their organization provides, or their own personal devices, BlackBerry Enterprise Service 10 drives business forward by giving users a reliable and secure mobile connection to enterprise resources. BlackBerry Enterprise Service 10 consists of the following products: Product BlackBerry Device Service Universal Device Service BlackBerry Management Studio Description The BlackBerry Enterprise Service 10 component that allows administrators to manage users BlackBerry 10 smartphones and BlackBerry PlayBook tablets. Various server components manage the transfer of data to and from devices. Administrators manage user accounts and devices using a web-based console called the BlackBerry Administration Service. The BlackBerry Enterprise Service 10 component that allows administrators to manage users ios devices and Android devices. Various server components manage the transfer of data to and from devices. Administrators manage user accounts and devices using a web-based console called the Administration Console. A unified management console that connects with the BlackBerry Device Service, Universal Device Service, and supported versions of the BlackBerry Enterprise Server. BlackBerry Management Studio offers administrators a single access point for performing basic administrative tasks for any type of device, for example, creating and managing groups, managing device controls, and activating devices. Administrators can perform more advanced administrative tasks using the BlackBerry Administration Service or the Administration Console. BlackBerry Enterprise Service 10 allows you to perform the following management tasks: Provision and activate devices to synchronize and other enterprise services Create groups to configure and manage multiple user accounts at once Manage multiple devices for each user Assign IT policies to control device permissions and functionality Assign software configurations to install, upgrade, and manage applications Assign profiles to control how devices connect to the organization s network Manage the work data on devices while maintaining the integrity and privacy of personal data 8

9 Overview: BlackBerry Enterprise Service 10 Monitor devices and review device statistics Manage a wide range of device features For more information about BlackBerry Enterprise Service 10, visit to read the product documentation. 9

10 Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 2 The BlackBerry Resource Kit is a collection of tools that you can use to manage, monitor, and troubleshoot user accounts and devices that are associated with BlackBerry Enterprise Service 10. You can download the BlackBerry Resource Kit from The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 includes the following tools: Tool Supported by Description BlackBerry Enterprise Service 10 User Administration Tool BlackBerry Directory Sync Tool BlackBerry Device Service only BlackBerry Device Service Universal Device Service A command-line tool that you can use to manage the BlackBerry Device Service, user accounts, and BlackBerry devices. For example, you can add, find, and remove user accounts, or you can configure various settings for devices, including assigning software configurations or IT policies. You can also use the tool to collect information about servers, devices, and users that you can use to monitor your organization's environment and troubleshoot issues. An application that you can use to synchronize the membership of directory groups with groups on a BlackBerry Device Service or Universal Device Service. BlackBerry IT Policy Import and Export Tool BlackBerry Enterprise Service 10 Log Monitoring Tool BlackBerry Device Service only BlackBerry Device Service only A command-line tool that you can use to export IT policy information from a BlackBerry Configuration Database to a backup file. You can use the backup file to import the information to a different BlackBerry Configuration Database so that you can make the IT policies available to a different domain. A command-line tool that you can use to monitor the information that is written to the log files for BlackBerry Device Service components. You can specify actions that you want the tool to perform when it finds specific values, such as events or text strings. For example, you can configure the tool 10

11 Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Tool Supported by Description to run a custom batch file when it finds a specific event ID in the BlackBerry Dispatcher log file. BlackBerry Push Initiator Tool BlackBerry Device Service only An application that you can use to push data to apps installed on BlackBerry devices. For example, you can push mapping information about folders in an organization's network that BlackBerry device users can then access using the BlackBerry Work Drives app without the users needing to configure access to the folders. You can customize the data for group members or individuals. You can create a batch file to specify the mapping information used by the BlackBerry Push Initiator Tool. You can use a scheduling tool to run the batch file. This document assumes that you are using the tools in the BlackBerry Resource Kit to manage BlackBerry Enterprise Service 10. If you want to use the tools with previous releases that are supported, visit enterprise-services/ to see the documentation for the appropriate version of the BlackBerry Resource Kit. Related information BlackBerry Enterprise Service 10 User Administration Tool, on page 13 BlackBerry IT Policy Import and Export Tool, on page 126 BlackBerry Enterprise Service 10 Log Monitoring Tool, on page 132 BlackBerry Directory Sync Tool, on page 104 BlackBerry Push Initiator Tool, on page 140 Support for UTF-8 encoding The tools in the BlackBerry Resource Kit support UTF-8 encoding for input files. The command-line tools support UTF-8 encoded characters that you type using keystroke commands or that you copy and paste from the character map. Configuring command-line tools to use UACcompliant file paths If you install any tools that use a command-line interface, when you run the setup application, you specify whether you want the tools to use UAC-compliant file paths for configuration files, input files, output files, and log files. The setup application creates a subfolder for the files in the application data folder for the current user. For example: 11

12 Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Configuration files: <drive>:\users\<user_name>\appdata\local\virtualstore\program Files (x86)\research In Motion \BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Log files, reports, input files and output files: <drive>:\users\<user_name>\appdata\roaming\research In Motion \BlackBerry Resource Kit for BlackBerry Enterprise Service 10 or <drive>:\documents and Settings\<user_name> \Application Data\Research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10 When you use any of the command-line tools, you can use the -uac or -no_uac subparameters to override the setting that you configured when you installed the tool. For example, if you configured the BlackBerry Enterprise Service 10 User Administration Tool to use a UAC-compliant file path, you can use the -no_uac subparameter to write output files and log files to a file path that is relative to the current working directory (for example, <drive>:\program Files\Research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry Enterprise Service 10 User Administration Tool). Compatibility with other releases This document assumes that you are using the tools in the BlackBerry Resource Kit to manage BlackBerry Enterprise Service 10 version If you want to use the tools with previous releases that are supported, visit category/enterprise-services/ to see the documentation for the appropriate version of the BlackBerry Resource Kit. Previous versions of the tools have been released for use with the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service. You cannot use the setup application for the BlackBerry Resource Kit for BlackBerry Enterprise Service 10 version to upgrade previous versions of the tools. 12

13 BlackBerry Enterprise Service 10 User Administration Tool 3 This tool can be used with: BlackBerry Device Service only The BlackBerry Enterprise Service 10 User Administration Tool is a command-line tool that you can use to manage the BlackBerry Device Service, user accounts, and BlackBerry devices. For example, you can add, find, and remove user accounts, or you can configure various settings for devices, including assigning software configurations or IT policies. You can also use the tool to collect information about servers, devices, and users that you can use to monitor your organization's environment and troubleshoot issues. The commands that are available in the tool are classified as server options or client options. Server options are commands that are dependent on the version of the BlackBerry Device Service, not the version of the tool. If additional server options are introduced in a new version of the BlackBerry Device Service, you are not required to upgrade the tool to use the server options. Client options are commands that are dependent on the version of the tool. New client options are available only if you update to the latest version of the tool. You can use the besuseradminclient -? command to view the complete list of server options and client options. This document assumes that you are using the tools in the BlackBerry Resource Kit to manage BlackBerry Enterprise Service 10. If you want to use the tools with previous releases that are supported, visit to see the documentation for the appropriate version of the BlackBerry Resource Kit. Administrative roles for the BlackBerry Device Service The BlackBerry Device Service includes preconfigured administrative roles that you can assign to administrator accounts. Each role is designed for a different type of administrator, and each offers a different combination of permissions that allow an administrator to manage and make changes to the BlackBerry Device Service, user accounts, and BlackBerry devices. The table below details the permissions that are associated with each role. To meet the needs of your organization's environment, you can change the permissions that are associated with the preconfigured roles or you can create custom roles. For more information about how to change or create roles, visit help.blackberry.com/en/category/enterprise-services/ to read the BlackBerry Device Service Advanced Administration Guide. When you use the BlackBerry Enterprise Service 10 User Administration Tool, you use login parameters to specify the administrator account that you want to use to run the command. Before you run a command, verify that the administrator account is assigned a role with the required permissions for that command. For example, if you want to use the tool to remove a 13

14 user account from a BlackBerry Device Service, you must specify an administrator account that is assigned a role with the "Delete a user" and "View a user" permissions. For more information about the administrative roles that can run each command, see the parameter reference topics in this guide. Permission name Security Administrator Enterprise Administrator Senior Helpdesk Administrator Junior Helpdesk Administrator Server Only Administrator User Only Administrator User and device group Create a group Delete a group View a group Edit a group Create a user Delete a user View a user Edit a user View a device Edit a device View device activation settings Edit device activation settings Create an IT policy Delete an IT policy View an IT policy Edit an IT policy Import an IT policy 14

15 Permission name Security Administrator Enterprise Administrator Senior Helpdesk Administrator Junior Helpdesk Administrator Server Only Administrator User Only Administrator Export an IT policy Resend data to devices Create a software configuration View a software configuration Edit a software configuration Delete a software configuration Create an application View an application Edit an application Delete an application Create an administrator user Add or remove to user configuration Import or export users Import user updates Assign the current device to a user Delete all device data and remove device 15

16 Permission name Security Administrator Enterprise Administrator Senior Helpdesk Administrator Junior Helpdesk Administrator Server Only Administrator User Only Administrator Delete only the organization data and remove device View associated BlackBerry Device Service Override associated BlackBerry Device Service Create a company directory connection Delete a company directory connection View a company directory connection Edit a company directory connection View user authentication Edit user authentication Create an profile Delete an profile View an profile Edit an profile Create a SCEP profile Delete a SCEP profile View a SCEP profile Edit a SCEP profile Create a proxy profile 16

17 Permission name Security Administrator Enterprise Administrator Senior Helpdesk Administrator Junior Helpdesk Administrator Server Only Administrator User Only Administrator Delete a proxy profile View a proxy profile Edit a proxy profile View enterprise authentication Import an enterprise authentication file Remove enterprise authentication file View device backup encryption keys Edit device backup encryption keys View compliance rules Edit compliance rules View certificate retrieval settings Edit certificate retrieval settings Specify an activation password Generate an activation Import new users Topology group View a server 17

18 Permission name Security Administrator Enterprise Administrator Senior Helpdesk Administrator Junior Helpdesk Administrator Server Only Administrator User Only Administrator Edit a server View a component Edit a component View an instance Edit an instance Change the status of an instance Edit an instance relationship View a job Edit a job View default distribution settings for a job Edit default distribution settings for a job Manage deployment job tasks Change the status of a job task Delete an instance Edit license keys View license keys View reconciliation event status View SMTP configuration 18

19 Permission name Security Administrator Enterprise Administrator Senior Helpdesk Administrator Junior Helpdesk Administrator Server Only Administrator User Only Administrator Edit SMTP configuration View BlackBerry Enterprise Service 10 license information Edit BlackBerry Enterprise Service 10 license information View an organization notice Edit an organization notice View wireless service plan Edit wireless service plan View rules for the BlackBerry MDS Connection Service BlackBerry Administration Service setup group Create a role Delete a role View a role Edit a role Add or remove a role View BlackBerry Administration Service software management Edit BlackBerry Administration Service software management 19

20 Permission name Security Administrator Enterprise Administrator Senior Helpdesk Administrator Junior Helpdesk Administrator Server Only Administrator User Only Administrator Import or export groups within roles View BlackBerry Administration Service certificate management Edit BlackBerry Administration Service certificate management Organizations group View an organization Edit an organization Related information -add, on page 67 -add_administrator, on page 70 -assign_swconfig, on page 71 -assign_vpnconfig, on page 73 -assign_wlanconfig, on page 75 -change, on page 77 -delete, on page 80 -find, on page 82 -find_users, on page 85 -find_mail_store_user, on page 84 -handheld_info, on page 88 -kill_handheld, on page 91 -list, on page 93 -move, on page 95 -resend_itpolicy, on page 97 -set_password, on page 99 -stats, on page 101 -status, on page

21 Authentication methods for the BlackBerry Enterprise Service 10 User Administration Tool Supported authentication models The BlackBerry Device Service supports the following authentication models for BlackBerry Administration Service administrator accounts: BlackBerry Administration Service authentication Microsoft Active Directory authentication LDAP authentication Single sign-on authentication (uses Microsoft Active Directory authentication) To use the tool, you must create an administrator account (or use an existing account) that uses any of the authentication types. When you specify commands to run a task, you must use authentication parameters to specify the login information for the administrator account that you want to use to perform the task. By default, if you do not specify login information, the tool tries to log in to the BlackBerry Administration Service using your current Windows authentication credentials. This behavior assumes that you configured the BlackBerry Administration Service for single sign-on authentication. For more information about creating an administrator account or how to configure single sign-on authentication, visit help.blackberry.com/en/bes10/10.2/ to read the BlackBerry Enterprise Service 10 documentation. Certain tasks can be performed only if the administrator account that you specify has a role with the required permissions. For example, the command to add a user account to the BlackBerry Device Service can complete successfully only if the administrator account that you specify has a role with the "Create a user" permission. For more information about the roles that can perform different administrative tasks, visit blackberry-resource-kit-for-bes10/10.2/ to see the "Parameters for the BlackBerry Enterprise Service 10 User Administration Tool" section of the BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Administration Guide. Authentication credentials When you specify a command that you want the tool to run, use one of the following combinations of parameters to specify the login information for the administrator account that you want to use: -bas_auth -username <user_name> -password <password> -ad_auth -username <user_name> -password <password> -domain <domain> -ldap_auth -username <user_name> -password <password> 21

22 Throughout this document, the variable <credentials> represents the login information that you specify for the administrator account. If you specify -username <user_name> and -password <password> without specifying the authentication type (-bas_auth, - ad_auth, -ldap_auth), the tool assumes that the administrator account uses BlackBerry Administration Service authentication (-bas_auth). The examples throughout this document use BlackBerry Administration Service authentication, and include - username and -password only. If you do not specify any login information, the tool tries to log in to the BlackBerry Administration Service using your current Windows authentication credentials. This behavior assumes that you configured the BlackBerry Administration Service for single sign-on authentication using Microsoft Active Directory authentication. You can also specify -sso_auth instead of - username, -password, and -domain if you want the tool to log in to the BlackBerry Administration Service using your current Windows authentication credentials. Syntax for authentication credentials The BlackBerry Enterprise Service 10 User Administration Tool uses the following syntax for authentication credentials: Subparameter -bas_auth Description This subparameter specifies that the adminstrator account uses BlackBerry Administration Service authentication. Use this subparameter with -username <user_name> and -password <password>. If you specify -username <user_name> and -password <password> without specifying -bas_auth or -ad_auth, the tool assumes that the administrator account uses BlackBerry Administration Service authentication (-bas_auth). -ad_auth This subparameter specifies that the BlackBerry Administration Service administrator account uses Microsoft Active Directory authentication. Use this parameter with -username <user_name>, -password <password>, and - domain <domain>. -ldap_auth This subparameter specifies that the adminstrator account uses LDAP authentication. Use this subparameter with -username <user_name> and -password <password>. -sso_auth This subparameter specifies that you want the tool to log in to the BlackBerry Administration Service using your current Windows authentication credentials. This parameter assumes that you configured the BlackBerry Administration Service for single sign-on authentication using Microsoft Active Directory authentication. By default, if you do not specify authentication credentials when you type a command, the tool tries to log in to the BlackBerry Administration Service using your Windows authentication credentials, even if you do not specify -sso_auth. 22

23 Subparameter -username <user_name> -password <password> -domain <domain> Description This subparameter specifies the username of the administrator account. This subparameter specifies the password of the administrator account. This subparameter specifies the domain that hosts the administrator account. Example: Adding a user account (administator account that uses BlackBerry Administration Service authentication) besuseradminclient -bas_auth -username admin -password password -add -u besuseradminclient -username admin -password password -add -u Example: Adding a user account (administrator account that uses Microsoft Active Directory authentication) besuseradminclient -ad_auth -username admin -password password -domain Domain.net -add -u Example: Adding a user account (administrator account that uses single sign-on authentication) besuseradminclient -sso_auth -add -u besuseradminclient -add -u Example: Adding a user account (administrator account that uses LDAP authentication) besuseradminclient -ldap_auth -username admin -password password -add -u Input rules Item Strings with spaces Authentication credentials Description If you type a text string that contains spaces (for example, the user name "Julie Palmer"), you must enclose the string in quotation marks (" "). Throughout this document, the variable <credentials> represents the login information that you specify for the BlackBerry Administration Service administrator account. If you specify -username <user_name> and -password <password> without specifying - bas_auth or -ad_auth, the tool assumes that the account uses BlackBerry Administration Service authentication (-bas_auth). The examples throughout this document use 23

24 Item Description BlackBerry Administration Service authentication, and include -username and -password only. -u <user_name> This subparameter specifies the user account for an action. Searches are not casesensitive. Examples of searching for user accounts: -u "Julie Palmer" -utype display_name -u -utype _address If you do not specify a type using the -utype subparameter (display_name or _address), the tool searches for user accounts using the display name first, then the address. By default, searches match on substrings. For example, if you specify -u and your organization's environment contains the user accounts and the search identifies all three user accounts as valid results. If the tool finds more than one user account, the tool selects the user account that matches the value that you specified exactly (in this case, If the tool finds more than one user account, and none of the user accounts match the value that you specified exactly, the tool returns a message stating that multiple matches were found. If you do not want searches to match on substrings, specify the value using the following format: "\"< _address_or_display_name>\"". For example, \"". The -u subparameter functions differently when used with the -add and - find_mail_store_user parameters. In these cases, the -u subparameter uses ANR search functionality. -b <server_name> This subparameter specifies the BlackBerry Device Service instance for the action. Use the name of the BlackBerry Device Service instance as it appears in the BlackBerry Administration Service. This subparameter is mandatory if the command requires you to specify a BlackBerry Device Service for the action. In most cases, this is an optional subparameter that you can use to specify the BlackBerry Device Service that hosts the specified user account for the action. 24

25 Using an alternate port number to connect to the BlackBerry Administration Service When you type a command in the BlackBerry Enterprise Service 10 User Administration Tool, you can use the -n <hostname>:<port_number> parameter to specify an alternate port that you want the tool to use to access the BlackBerry Administration Service. Example besuseradminclient -username admin -password password -add -u -n test.com:8443 Adding administrative accounts and user accounts List the BlackBerry Administration Service roles Each BlackBerry Administration Service role consists of a set of permissions that specify the tasks that an administrator can perform using the BlackBerry Administration Service. The BlackBerry Administration Service includes preconfigured roles, or you can create custom roles. 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -list -roles. Example besuseradminclient -username admin -password password -list -roles Related information Administrative roles for the BlackBerry Device Service, on page 13 -list, on page 93 25

26 Add an administrator account 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -add_administrator and the following parameters: -display_name <user_display_name> -role <administrator_role> 3. Perform one of the following actions: If you want the administrator account to use BlackBerry Administration Service authentication, type the following parameters: -bas_username <user_name> -bas_password <password> If you want the administrator account to use Microsoft Active Directory authentication, type the following parameters: -ad_username <user_name> -ad_domain <domain_name> If you want the administrator account to use LDAP authentication, type the following parameters: - ldap_username <user_name> Example: Adding an administrator account that uses BlackBerry Administration Service authentication besuseradminclient -username admin -password password -add_administrator -display_name "Ian Dundas" - role "Enterprise Administrator" -bas_username IDundas -bas_password password1 Example: Adding an administrator account that uses Microsoft Active Directory authentication besuseradminclient -username admin -password password -add_administrator -display_name "Ian Dundas" - role "Enterprise Administrator" -ad_username IDundas -ad_domain Domain1 Example: Adding an administrator account that uses LDAP authentication besuseradminclient -username admin -password password -add_administrator -display_name "Ian Dundas" - role "Enterprise Administrator" -ldap_username IDundas Add a user account to the BlackBerry Device Service 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -add -u <user_name> -b <server_name>. 26

27 3. If you want to specify the activation type for the user account, type -activation_type <type>, where <type> is blackberry_balance, blackberry_balance_plus_regulated, or work_space_only. blackberry_balance refers to the "Work and personal - Corporate" activation type. blackberry_balance_plus_regulated refers to the "Work and personal - Regulated" activation type (requires BlackBerry 10 OS version or later). 4. If you want to assign an activation password to the user account, perform one of the following actions: To generate a random activation password and it to the user, type -wrandom. To specify the activation password, type -w <password>. To specify the number of hours before the activation password expires, type -wt <expiry_time>. The default expiry time is 48 hours. If you use this option, contact the user and give them the activation password. 5. If you want to add the user account to a group, type -group <group_name>. 6. If you want to assign an IT policy to the user account, type -it_policy <IT_policy_name>. Example: Adding a user account to the BlackBerry Device Service and assigning the user an activation password besuseradminclient -username admin -password password -add -b server1 -u - activation_type blackberry_balance -w Activate1234 -wt 56 Example: Adding a user account to the BlackBerry Device Service and assigning the user account to a group besuseradminclient -username admin -password password -add -b server1 -u -group Human Resources Example: Adding a user account to the BlackBerry Device Service and assigning an IT policy besuseradminclient -username admin -password password -add -b server1 -u -it_policy Corporate Policy Add a local user account to the BlackBerry Device Service 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -add -localuser -b <server_name>. 3. Type -login_name <login_name>, where <login_name> is the login name (or username) for the local user. 4. Type -login_password <login_password>, where <login_password> is the password for the local user. 5. Type -display_name <display_name>, where <display_name> is the display name for the local user. 6. If you want to specify an address for the local user, type - _address < _address>. 27

28 7. If you want to specify the activation type for the local user, type -activation_type <type>, where <type> is blackberry_balance, blackberry_balance_plus_regulated, or work_space_only. blackberry_balance refers to the "Work and personal - Corporate" activation type. blackberry_balance_plus_regulated refers to the "Work and personal - Regulated" activation type (requires BlackBerry 10 OS version or later). 8. If you want to assign an activation password to the local user, perform one of the following actions: To generate a random activation password and it to the user, type -wrandom. You must specify - _address < _address> in step 6. To specify the activation password, type -w <password>. To specify the number of hours before the activation password expires, type -wt <expiry_time>. The default expiry time is 48 hours. If you use this option, contact the user and give them the activation password. 9. If you want to add the local user to a group, type -group <group_name>. 10. If you want to assign an IT policy to the local user, type -it_policy <IT_policy_name>. Example: Adding a local user account to the BlackBerry Device Service and assigning the user an activation password besuseradminclient -username admin -password password -add -localuser -b server1 -login_name jpalmer - login_password password -display_name "Julie Palmer" - _address - activation_type blackberry_balance_plus_regulated -w Activate1234 -wt 56 Example: Adding a local user account to the BlackBerry Device Service and assigning the user account to a group besuseradminclient -username admin -password password -add -localuser -b server1 -login_name jpalmer - login_password password -display_name "Julie Palmer" - _address - activation_type work_space_only -group Human Resources Example: Adding a user account to the BlackBerry Device Service and assigning an IT policy besuseradminclient -username admin -password password -add -localuser -b server1 -login_name jpalmer - login_password password -display_name "Julie Palmer" - _address - activation_type blackberry_balance -it_policy Corporate Policy Related information -add, on page 67 28

29 Changing user accounts Assign an activation password to a user account You can use the BlackBerry Enterprise Service 10 User Administration Tool to assign an activation password to a user account, and to configure how long the activation password is available. 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -change -u <user_name>. 3. Perform one of the following actions: To generate a random activation password and it to the user, type -wrandom. To specify the activation password, type -w <password>. To specify the number of hours before the activation password expires, type -wt <expiry_time>. The default expiry time is 48 hours. If you use this option, contact the user and give them the activation password. Example: Assigning an activation password to a user account that expires in 24 hours besuseradminclient -username admin -password password -change -u -w Activate wt 24 Example: Generating and ing a random activation password to a user account besuseradminclient -username admin -password password -change -u -wrandom Clear the activation password for a user account 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -change -cw -u <user_name>. Example besuseradminclient -username admin -password password -change -cw -u Related information 29

30 -change, on page 77 Assign an activation password to a group You can use the BlackBerry Enterprise Service 10 User Administration Tool to assign an activation password to the members of a group, and to configure how long the activation password is available. 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -change -g <group_name>. 3. Perform one of the following actions: To generate a random activation password and it to the group, type -wrandom. To specify the activation password, type -w <password>. To specify the number of hours before the activation password expires, type -wt <expiry_time>. The default expiry time is 48 hours. If you use this option, contact the users in the group and give them the activation password. Example: Assigning an activation password to a group that expires in 24 hours besuseradminclient -username admin -password password -change -g Administrators -w Activate1234 -wt 24 Example: Generating and ing a random activation password to a group besuseradminclient -username admin -password password -change -g Administrators -wrandom Related information -change, on page 77 Move a user account to a different BlackBerry Device Service You can use the BlackBerry Enterprise Service 10 User Administration Tool to move a user account, and all devices that are associated with that user account, to a different BlackBerry Device Service in the same BlackBerry Enterprise Service 10 domain. 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -move -u <user_name> -t <destination_server_name>. Example besuseradminclient -username admin -password password -move -u -t server2 30

31 List the groups in a BlackBerry Enterprise Service 10 domain 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -list -groups. Example besuseradminclient -username admin -password password -list -groups Add a user account to a group You can use the BlackBerry Enterprise Service 10 User Administration Tool to add user accounts to BlackBerry Administration Service groups. Adding a user account to a group using the -change command does not remove the user account from any groups that it is currently a member of. A user account can be a member of multiple groups. 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -change -u <user_name> -group <group_name>. Example besuseradminclient -username admin -password password -change -u -group "Human Resources" Remove a user account from a group 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -change -u <user_name> -cgroup <group_name>. Example besuseradminclient -username admin -password password -change -u -cgroup "Human Resources" 31

32 List the software configurations that are available in a BlackBerry Enterprise Service 10 domain 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -list -swconfigs. Example besuseradminclient -username admin -password password -list -swconfigs View information about a specific software configuration 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -list -sw <software_configuration_name>. Example besuseradminclient -username admin -password password -list -sw "Corporate Applications" Assign a software configuration to a group If you apply a software configuration to BlackBerry 10 device users, applications are installed or removed from the work space on the devices, not the personal space. 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -assign_swconfig -g <group_name> -sw <software_configuration_name>. Example besuseradminclient -username admin -password password - assign_swconfig -g "Human Resources -sw HR_Apps 32

33 Assign a software configuration to a user account If you apply a software configuration to BlackBerry 10 device users, applications are installed or removed from the work space on the devices, not the personal space. 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -assign_swconfig -u <user_name> -sw <software_configuration_name>. Example besuseradminclient -username admin -password password - assign_swconfig -u "Julie Palmer -sw Games Remove a software configuration from a group If you remove a software configuration from BlackBerry 10 device users, the corresponding changes affect the work space on the devices, not the personal space. 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -assign_swconfig -g <group_name> -csw <software_configuration_name>. Example besuseradminclient -username admin -password password -assign_swconfig -g Human Resources -csw HR_Apps Remove a software configuration from a user account If you remove a software configuration from BlackBerry 10 device users, the corresponding changes affect the work space on the devices, not the personal space. 1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Type besuseradminclient <credentials> -assign_swconfig -u <user_name> -csw <software_configuration_name>. Example besuseradminclient -username admin -password password -assign_swconfig -u Julie Palmer -csw Games 33

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