UCSF
|
|
|
- Alexia James
- 10 years ago
- Views:
Transcription
1 UCSF Ed Martin Deputy Director, Software-as-a-Service Solutions Information Technology Services February 2, 2012
2 Topics Salesforce Overview UCSF Salesforce Projects Q & A
3 Benefits of the Salesforce Platform Low cost pay as you go licensing Salesforce Foundation discount Premier Support donated to UCSF Focuses on solving business problems Faster, iterative application platform App Exchange Continual product improvement Security, flexibility and scalability Data is ours and covered by BAA Flexible, robust security framework Platform scalability and reliability
4 Salesforce Infrastructure Roadmap EDS Profile Synchronization Single Sign-on Integration Enterprise Chatter Dev. Processes & Standards Enterprise Data Integration Business Analysis Premier Support Surveys SF-to-SF Integration
5 Salesforce.com Platform Overview UCSF apps Clinical Applications Education Applications Research Applications Administrative Applications
6 Salesforce Applications Research Athena Breast Care Network Participant Recruitment System UCSF Profiles Messaging Mobile Diabetes Management Clinical Concierge Services Radiology Referrals Athena Healthcare Questionnaire External Physician Referrals Nursing PI Surveys Chatter for Health Key CRM Collaboration Contracts Custom DB Mobile/Tablet Academic GME Program Management Physician Training Verification Honors & Awards Preceptor Tracking GHS Student Tracking Administrative Bright Ideas Ideas for UCSF Benioff Children s Hospital Enterprise Chatter CACTAS Research Technology Alliance Risk & Compliance
7 Research Systems Athena Project Multi institutional research application to improve breast cancer care and outcomes Participant Recruitment System Marketing & management of patient recruitment and registry for research projects UCSF Profiles/Chatter Integration Integration of Chatter as a messaging backbone for UCSF Profiles Mobile Diabetes Management Telehealth mobile application to improve diabetes management
8 Clinical Systems Concierge Services Tracks & schedules inbound referrals to Medical Center Concierge Services Radiology Referrals Tracks & manages data related to physician relationships through referral history and interaction logs Athena Health Care Questionnaire Patient surveys and family history on ipads in clinics External Physician Referrals Streamlining referrals for Physician Liaison Services.
9 Clinical Systems (cont.) Nursing Performance Improvement Surveys Self-service survey management for capturing nursing metrics & improving nursing practices. Chatter for Health Pilot Integration of Chatter & clinician paging system for improving patient care messaging.
10 Education Systems GME Program Management Manage accreditation, data, workflow for 80+ GME programs Physician Training Verification Verification of residency for any UCSF trained medical resident. Honors and Awards Database to track & manage faculty awards & honors for all faculty
11 Education Systems Preceptor Tracking Tracking mentoring relationships for School of Medicine Global Health Education Programs Track students across new educational programs in Global Health Sciences
12 Administration Systems Bright Ideas Suggestion Box for Medical Center, UCSF Sustainability, and School of Medicine UCSF Benioff Children s Hospital Ideas Public web site for suggestions to the Children s Hospital Enterprise Chatter (beta) A social networking, collaboration tool, and messaging platform
13 Admin. Systems (cont.) Research Technology & Alliances Managing dialogue with potential industry research partners Centralized Agreement, Contact Tracking & Approval System Enterprise contract management for ITA, PSA, and C&G.
14 Q & A Thank You!
I am not a prospect I am a partner
IntelliRx, Transforming Prospect to Partner I am not a prospect I am a partner Scalable Systems Life Science & Healthcare Practices Improve Your DNA Data, Numbers & Analytics Intelli Rx Scalable Systems
Appendix A: Case Studies
Appendix A: Case Studies 1. CiscoServiceOne (CSOne) Project Salesforce Service Cloud Implementation Background Currently the majority of service operations for Cisco are handled through Oracle ebusiness
Emerging Technologies That Support Transitions of Care. 8 June 2016 Elaine Remmlinger, Senior Partner, and Robin Settle, Partner
Emerging Technologies That Support Transitions of Care 8 June 2016 Elaine Remmlinger, Senior Partner, and Robin Settle, Partner Topics of Discussion Drivers of Transitions of Care Technology Perspective:
OfficeSuite CRM Connector for Salesforce. User Guide. Version 1.0. February 2014
OfficeSuite CRM Connector for Salesforce User Guide Version 1.0 February 2014 Table of Contents 1 ABOUT OFFICESUITE CRM CONNECTOR FOR SALESFORCE... 3 1.1.1 Features... 3 1.2 Operating System, Hardware
Second CRM Startup Pack
Second CRM Startup Pack An Introduction Making Businesses Profitable www.secondcrm.com /secondcrm CRM for Startups Early stage Startups only focus on the idea and product and customer development is usually
Disclosure of Conflict of Interest
Challenging the Status Quo of Telehealth in Policy, Technology, & Clinical Care H. Stephen Lieber President and Chief Executive Officer HIMSS Disclosure of Conflict of Interest No Conflict of Interest
Copyright Boxpilot, Inc. All Rights Reserved. Program Portal
Program Portal What is it? Boxpilot s Program Portal is your subscription to access the marketing automation platform that Boxpilot uses to conduct programs on your behalf. We are your marketing ops concierge:
123Compliance Medical Device Tracking Datasheet Page 1
Datasheet Page 1 Deployed in the secure and trusted Salesforce.com (SFDC) cloud, the 123Compliance Medical Device Tracking solution is the 1st fully compliant and validated real cloud- based solution dedicated
Main Section of the proposal: 1. Overall Aim & Objectives:
Main Section of the proposal: 1. Overall Aim & Objectives: Over the past two decades Providence Health & Services has developed a comprehensive tobacco cessation program within our health system. The foundation
Capacity Management: Patient Throughput and Case Management Improvement. February 25, 2015
Capacity Management: Patient Throughput and Case Management Improvement February 25, 2015 Agenda Introduction Impetus for Change Approach to Improving Case and Capacity Management Client Case Study Key
How to Succeed. Marketing Automation. A Change Management Lesson Plan. with
How to Succeed with Marketing Automation A Change Management Lesson Plan 1 Introduction Implementing a marketing automation solution is just the beginning to achieving marketing greatness. You need to
<Company name> <Date> Clarasys Limited 2014 Registered in England and Wales. No. 07311129
Clarasys Limited 2014 Registered in England and Wales. No. 07311129 +44 (0) 203 287 4335 [email protected] clarasys.com London Bridge, Unit 11.3.2 Leathermarket, Weston St, London
Increasing Productivity with Mobile Integration.
1 Mobile Medicine: Increasing Productivity with Mobile Integration. Executive Summary Mobile devices smartphone or tablet computers are everywhere increasing effectiveness and efficiency in everyday life.
Meaningful Use of EHRs:
Meaningful Use of EHRs: First Steps To Improved Patient Outcomes www.ciscohealthpath.com Jointly sponsored by Postgraduate Institute for Medicine. Learn How to Achieve Meaningful Use In Your Practice With
CONTACT CENTER. Conference of Healthcare Call Centers. June 11-13, 2014. Director Dean Clinic 608.294.3927 Nancy.VanMaren@DeanCare.
INTEGRATING THE EMR INTO YOUR CONTACT CENTER Conference of Healthcare Call Centers June 11-13, 2014 A.J. Melaragno President Singola Consulting 312.310.1000 [email protected] Nancy Van Maren Director
Salesforce.com and MicroStrategy. A functional overview and recommendation for analysis and application development
Salesforce.com and MicroStrategy A functional overview and recommendation for analysis and application development About the Speaker Prittam Bagani Director, Product Management Prittam started working
Genius in Salesforce.com Pre- Installation Setup
Genius in Salesforce.com Pre- Installation Setup Contents Introduction... 3 License Level... 3 Salesforce Profile Permission... 3 Administration Permissions:... 3 General User Permissions:... 4 Standard
Identifying and Reducing Variation in the Supply Chain
Identifying and Reducing Variation in the Supply Chain April 14, 2015 Yohan Vetteth, MBA VP of Healthcare Data & Analytics Kari Bignell Manager, Data Architecture DISCLAIMER: The views and opinions expressed
OFFICE 365 & SALESFORCE
CIRRUS INSIGHT: OFFICE 365 & SALESFORCE A MORE EFFICIENT SALES SOLUTION TABLE OF CONTENTS Introduction 3 The Rise of Office 365 4 The Power of Salesforce 7 Cirrus Insight: Integrating 10 Office 365 with
A Master Plan for Nursing Education In Washington State
A Master Plan for Nursing Education In Washington State Implementation Recommendations Washington Center for Nursing www.wacenterfornursing.org December 2009 This work was funded by Grant N14191 from the
Debbie M. Craver Brown, RN, MSN Senior Associate Clemmons, North Carolina 336.766.2761 or 336.692.2279 Email: [email protected].
CURRICULUM VITAE Debbie M. Craver Brown, RN, MSN Senior Associate Clemmons, North Carolina 336.766.2761 or 336.692.2279 Email: [email protected] Prior Accomplishments and Experience Deborah Brown
HIMSS Davies Enterprise Application --- COVER PAGE ---
HIMSS Davies Enterprise Application --- COVER PAGE --- Applicant Organization: Hawai i Pacific Health Organization s Address: 55 Merchant Street, 27 th Floor, Honolulu, Hawai i 96813 Submitter s Name:
Patient Relationship Management
Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information
Health Care 2.0: How Technology is Transforming Health Care
Health Care 2.0: How Technology is Transforming Health Care Matthew Kaiser, CEBS, SPHR Director, HR Technology and Outsourcing Lockton Kansas City, Missouri The opinions expressed in this presentation
Salesforce.com Integration Guide
ServicePattern Version 3.6 Revision SP36-SFDC-41855 Bright Pattern, Inc. 1111 Bayhill Drive, Suite 275, San Bruno, CA 94066 Phone: +1 (855) 631.4553 or +1 (650) 529.4099 Fax: +1 (415) 480.1782 www.brightpattern.com
CASE STUDY. How Salesforce.com Grows Quickly and Efficiently with DocuSign
CASE STUDY How Salesforce.com Grows Quickly and Efficiently with DocuSign The Value Agile development cycles churn out new releases of disruptive technologies as often as every week, making the high-tech
MPH/AppCrown Wealth Plus supports financial advisors relationship building process
Delivering transformational systems that innovates how financial institutions manage their client profile & risks, measure asset exposure and firm liability across all client accounts while automating
Interprofessional Collaborative Education
Presenters Robert Alpino, MIA Julie Bridges Catalano, Ph.D. (Candidate) Bruce Britton, MD Jeffrey Johnson, DHSc Interprofessional Collaborative Education EVMS Facts and Figures 2014 Located in Norfolk,
Using the Cloud to Drive Revenue in Financial Services/Insurance Fujitsu Alliance with salesforce.com
Using the Cloud to Drive Revenue in Financial Services/Insurance Fujitsu Alliance with salesforce.com Why Fujitsu? Fujitsu is a large, successful company but without the attitude.. In business for 75 years,
How Salesforce Delivers Exceptional Service Using Service Cloud. service cloud
How Salesforce Delivers Exceptional Service Using Service Cloud service cloud Contents Introduction The Challenges of Growth A World-Class Service Solution Innovation in Support Conclusion 3 6 8 14 17
Centricity Physician Office
Centricity Physician Office 2005 User Summit EMR Orders Implementation in an Enterprise Don Sepulveda, Clinical Consultant GE Healthcare Clay Williams, Clinical Consultant GE Healthcare Peggy Romfh, Project
EXPERTISE FOR WHERE YOU RE HEADED
EXPERTISE FOR WHERE YOU RE HEADED CREATING A ROADMAP FOR TOMORROW We offer a complete range of business technology services fueled by proven methodologies, process optimization and best practices. Whether
Physician Relationship Management System
Physician Relationship Management System Guided Tour pg. What is Physician Relationship Management? Consumers vs. Physicians At a high level, most hospitals target their marketing efforts at primarily
Proven Innovations in Primary Care Practice
Proven Innovations in Primary Care Practice October 14, 2014 The opinions expressed are those of the presenter and do not necessarily state or reflect the views of SHSMD or the AHA. 2014 Society for Healthcare
From Good to Great: Optimizing the Front-End Revenue Cycle Experience
From Good to Great: Optimizing the Front-End Revenue Cycle Experience Presented by: Mary Godwin, PAS Senior Manager and Shanna Bradford, PAS System Support Coordinator, Baptist Pensacola Health Care System
The deployment of OHMS TM. in private cloud
Healthcare activities from anywhere anytime The deployment of OHMS TM in private cloud 1.0 Overview:.OHMS TM is software as a service (SaaS) platform that enables the multiple users to login from anywhere
Best Practices to Establishing a Grateful Patient Program
Best Practices to Establishing a Adam Wilhelm Vice President Campbell & Company Holly Gibout Vice President Northwestern Memorial Foundation November 20, 2014 Webinar Best Practices 1. Close any programs
MOUNT SAINT JOHN S MEDICAL CENTER (CASE STUDY)
MOUNT SAINT JOHN S MEDICAL CENTER (CASE STUDY) SAINT JOHN S, ANTIGUA, BARBUDA Since 2006, AHMC finalized construction of the outdated 120-bed hospital, commissioned the building, staffed the hospital of
Delivering Value for a New Generation of Hospital Medicine. www.hospitalistsnow.com
Delivering Value for a New Generation of Hospital Medicine www.hospitalistsnow.com 1 Welcome to hospitalistsnow. Advancing the health of your hospital. Management Services 1 Quality-focused Metrics-driven
A Blueprint for Building a Medical Group s Internal Quality and Cost Efficiency Infrastructure
+ A Blueprint for Building a Medical Group s Internal Quality and Cost Efficiency Infrastructure + Disclosures: Timothy Harlan: I have no actual or potential conflict of interest in relation to this presentation.
Cloud vision and capabilities
Nov 7, 2012 Cloud vision and capabilities - N-Cloud framework - Introduction Marv Mouchawar President, Cloud Services NTT DATA Inc Kazuhiro Gomi President & CEO NTT America Steve Nola CEO, Cloud Solutions
Accenture Life Sciences Cloud for Commercial Services
Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities
elivering CRM Success in the Cloud
Salesforce.com Services As a Cloud System Integrator Agama Solutions partners with you through the complete lifespam of your cloud journey while amplifying your returns from the cloud and minimizing the
Population Health Management Helps Utica Park Clinic Ease the Transition to Value-Based Care
CASE STUDY Utica Park Clinic Population Health Management Helps Utica Park Clinic Ease the Transition to Value-Based Care The transition from fee-for-service to value-based reimbursement has been a challenge
Canadian Blood Services Integrates CRM in Appointment Management Solution. Annette Blackwell and Kevin MacDonald
[ Canadian Blood Services Integrates CRM in Appointment Management Solution Annette Blackwell and Kevin MacDonald [ Learning Points CBS integrates CRM with external applications both in real time and through
Enabling the Health Continuum with Informatics. Jeroen Tas Healthcare Informatics.Solutions.Services
Enabling the Health Continuum with Informatics Jeroen Tas Healthcare Informatics.Solutions.Services The changing global healthcare landscape requires a fundamentally different informatics approach Enabling
Salesforce Fast Start/ Back to Basics
Salesforce Fast Start/ Back to Basics Copyright 2013, Third Sector IT. All rights reserved This document contains proprietary information of Third Sector IT; it is provided under a license agreement containing
Course Details V1.0. Selinis Technologies Pvt Ltd. 2012, All Rights Reserved
Salesforce.com CRM Administration & Development Course Details V1.0 Selinis Pvt Ltd. 2012, All Rights Reserved Salesforce.com Administration Course Details V1.0 CRM Overview Introduction to CRM? Why CRM?
Note: This App is under development and available for testing on request. Note: This App is under development and available for testing on request. Note: This App is under development and available for
Okta Identity Management for Portals Built on Salesforce.com. An Architecture Review. Okta Inc. 301 Brannan Street San Francisco, CA 94107
Okta Identity Management for Portals Built on Salesforce.com An Architecture Review Okta Inc. 301 Brannan Street San Francisco, CA 94107 [email protected] 1-888-722-7871 Contents 1 Okta: A Platform for Cloud
Index. Registry Report
2013.1-12 Registry Report 01 02 03 06 19 21 22 23 24 25 26 27 28 29 31 34 35 Index Registry Report 02 Registry Report Registry Report 03 04 Registry Report Registry Report 05 06 Registry Report Registry
Gibbs Cancer Center & Research Institute Comprehensive Community Cancer Program (CCCP)
American American College College of of Surgeons 2013 Content 2014 Content cannot be be reproduced or or repurposed without written permission of of the the American College College of Surgeons. of Surgeons.
Virginia Interprofessional Oral Health Alliance Implementation
EDUCATION AND TRAINING: NEW PROVIDERS OBJECTIVE: Implement Smiles for Life (oral health curriculum) in at least one school of medicine, nursing, pharmacy and physician assistant training by June 30, 2014.
Copyright 2005-2010 Soleran, Inc. esalestrack On-Demand CRM. Trademarks and all rights reserved. esalestrack is a Soleran product Privacy Statement
Deloitte and Salesforce.com Bringing cloud computing to the banking industry. Cover head Cover head insightful
Deloitte and Salesforce.com Bringing cloud computing to the banking industry Cover head Cover head insightful Retail banking operations are recovering from one of the biggest shocks in industry history.
CampusNexus Finance, HR & Payroll State of the Union. Robert Capello Product Manager
CampusNexus Finance, HR & Payroll State of the Union Robert Capello Product Manager Confidential Information The information presented in this session is proprietary and confidential to Campus Management
Avature Social Onboarding Solution. Get Engaged to Talent
Get Engaged to Talent V8 Fully engage new and transitioning employees and speed up time-to-productivity with an enterprise social onboarding solution that lets you streamline, automate, track, and coordinate
The CorvisaOne Contact Center Suite - A Fresh Approach to Customer Service
CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices
Understanding Contact Centers. Contact Center Architecture
C1. Industry Knowledge 18 % Q1. Explain the factors that influence key Contact Center metrics, KPIs, and business challenges Q2. Explain common call deflection techniques Q3. Identify challenges and considerations
AT&T Healthcare Community Online
AT&T Healthcare Community Online January 30, 2012 HCO empowers health care professionals to reduce re-admissions, increase care coordination and provide seamless care transitions while improving patient
Security, Reliability & Control with Hosted Exchange
Hosted Applications Commonly referred to a Cloud Computing and/or Software-as-a-Service (SaaS), web-hosted software applications service provides you with a new way to get business software and applications
1 st to serve over 40 HBMA member companies
1 st to serve over 40 HBMA member companies 1 st offshore healthcare vendor with over 1600 employees 1 st offshore vendor with 125+ quality assurance and compliance personnel 1 st Offshore vendor to develop
Betty Jung, Registered Nurse (RN) ACC, AHA Update Guidelines for Treatment of High Cholesterol
ACC, AHA Update Guidelines for Treatment of High Cholesterol Awarded 0.50 contact hour(s) of continuing nursing education for RNs and APNs; 0.50 contact hours are in the area of pharmacology. Date Completed:
CorvisaOne Contact Center Suite
CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices
Salesforce ExactTarget Marketing Cloud Consultancy and Implementation Services
Methods Digital GCloud Service Definition Salesforce ExactTarget Marketing Cloud Consultancy and Implementation Services HEAD OFFICE: 125 Shaftesbury Avenue, London WC2H 8AD Scottish Office: Exchange Place
ROLE DESCRIPTIONS BY COMPETENCY LEVEL
Description of Work: Positions in this class provide patient evaluation and care in area of assignment. Duties include but are not limited to development and presentation of educational programs, assessment,
Direct Secure Messaging: Improving the Secure and Interoperable Exchange of Health Information
Direct Secure Messaging: Improving the Secure and Interoperable Exchange of Health Information Within the healthcare industry, the exchange of protected health information (PHI) is governed by regulations
Administration Authentication for InGenius Connector Enterprise
Administration Authentication for InGenius Connector Enterprise Version 2.23.301 Contact: [email protected] +1-613-591-9002 x3000 TRADEMARKS InGenius, InGenius Connector Enterprise and the InGenius logo
Online Education Business Model Framework Alliances and Partnerships. Dr Michael Crock, Spintera Pty Ltd
Online Education Business Model Framework Alliances and Partnerships Dr Michael Crock, Spintera Pty Ltd The following discussion paper is provided as a dialogue opener and is framed against an online education
Transforming Independent Physicians into High-Performing Organized Teams
Transforming Independent Physicians into High-Performing Organized Teams Diane Laird, CEO, Greater Newport Physicians Debra Spindel, VP, Nautilus Healthcare Management Group Peter Kim MD, Medical Director,
INTRODUCING SALESFORCE HEALTH CLOUD 3 CORE ADVANTAGES
INTRODUCING SALESFORCE HEALTH CLOUD 3 CORE ADVANTAGES Chapter 1 Introduction Introduction TITLE TO SUMMARIZE PATIENT-CENTERED HEALTHCARE IS THE NEW REALITY. The Affordable Care Act and outcome-based reimbursement
T h e M A RY L A ND HEALTH CARE COMMISSION
T h e MARYLAND HEALTH CARE COMMISSION Discussion Topics Overview Learning Objectives Electronic Health Records Health Information Exchange Telehealth 2 Overview - Maryland Health Care Commission Advancing
The Power of One: The Challenge of Centralized Scheduling. Tamela Dodds, Danielle Stern
The Power of One: The Challenge of Centralized Scheduling Tamela Dodds, Danielle Stern Your Speakers Tamela Dodds Operations Manager Cincinnati Children s Hospital Medical Center Danielle Stern, MHA Service
Cloud Accelerate THINK IT, BUILD IT. Retail of the future: Engaging your customer
Cloud Accelerate THINK IT, BUILD IT Retail of the future: Engaging your customer Improving competitiveness and agility for retailers Industry drivers Proliferation of choice requires ever increasing sophistication
How To Use Centricity Emr
Centricity Electronic Medical Record Complete information, one location Turn information into insight Imagine being able to raise the bar on patient care safety and quality. And find the information you
A Filemaker ipad EMR Database Case Study by ACG Technologies
A Filemaker ipad EMR Database Case Study by ACG Technologies National Ambulatory Hernia Institute Taking FileMaker Pro to the Next Level FileMaker ipad- izaton Success Story Situation / Challenges The
Live Chat WordPress Plugin Reviewer's Guide
Live Chat WordPress Plugin Reviewer's Guide Table of Contents This document is your reviewer's guide for Comm100 Live Chat WordPress Plugin. It is designed to provide you with information you need to quickly
Working with Anthem Subject Specific Webinar Series
Working with Anthem Subject Specific Webinar Series E-Tools for Providers Access to Audio Portion of Conference: Dial-In Number: 877-497-8913 Conference Code: 1322819809# Please Mute Your Phone This presentation
H4 Tackling the Challenges of Implementing Emerging HR Technologies
H4 Tackling the Challenges of Implementing Emerging HR Technologies Tackling the Challenges of Implementing Emerging HR Technologies Arnab Banerjee Agenda The session will cover: moving from in-house resource