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1 UCSF Ed Martin Deputy Director, Software-as-a-Service Solutions Information Technology Services February 2, 2012

2 Topics Salesforce Overview UCSF Salesforce Projects Q & A

3 Benefits of the Salesforce Platform Low cost pay as you go licensing Salesforce Foundation discount Premier Support donated to UCSF Focuses on solving business problems Faster, iterative application platform App Exchange Continual product improvement Security, flexibility and scalability Data is ours and covered by BAA Flexible, robust security framework Platform scalability and reliability

4 Salesforce Infrastructure Roadmap EDS Profile Synchronization Single Sign-on Integration Enterprise Chatter Dev. Processes & Standards Enterprise Data Integration Business Analysis Premier Support Surveys SF-to-SF Integration

5 Salesforce.com Platform Overview UCSF apps Clinical Applications Education Applications Research Applications Administrative Applications

6 Salesforce Applications Research Athena Breast Care Network Participant Recruitment System UCSF Profiles Messaging Mobile Diabetes Management Clinical Concierge Services Radiology Referrals Athena Healthcare Questionnaire External Physician Referrals Nursing PI Surveys Chatter for Health Key CRM Collaboration Contracts Custom DB Mobile/Tablet Academic GME Program Management Physician Training Verification Honors & Awards Preceptor Tracking GHS Student Tracking Administrative Bright Ideas Ideas for UCSF Benioff Children s Hospital Enterprise Chatter CACTAS Research Technology Alliance Risk & Compliance

7 Research Systems Athena Project Multi institutional research application to improve breast cancer care and outcomes Participant Recruitment System Marketing & management of patient recruitment and registry for research projects UCSF Profiles/Chatter Integration Integration of Chatter as a messaging backbone for UCSF Profiles Mobile Diabetes Management Telehealth mobile application to improve diabetes management

8 Clinical Systems Concierge Services Tracks & schedules inbound referrals to Medical Center Concierge Services Radiology Referrals Tracks & manages data related to physician relationships through referral history and interaction logs Athena Health Care Questionnaire Patient surveys and family history on ipads in clinics External Physician Referrals Streamlining referrals for Physician Liaison Services.

9 Clinical Systems (cont.) Nursing Performance Improvement Surveys Self-service survey management for capturing nursing metrics & improving nursing practices. Chatter for Health Pilot Integration of Chatter & clinician paging system for improving patient care messaging.

10 Education Systems GME Program Management Manage accreditation, data, workflow for 80+ GME programs Physician Training Verification Verification of residency for any UCSF trained medical resident. Honors and Awards Database to track & manage faculty awards & honors for all faculty

11 Education Systems Preceptor Tracking Tracking mentoring relationships for School of Medicine Global Health Education Programs Track students across new educational programs in Global Health Sciences

12 Administration Systems Bright Ideas Suggestion Box for Medical Center, UCSF Sustainability, and School of Medicine UCSF Benioff Children s Hospital Ideas Public web site for suggestions to the Children s Hospital Enterprise Chatter (beta) A social networking, collaboration tool, and messaging platform

13 Admin. Systems (cont.) Research Technology & Alliances Managing dialogue with potential industry research partners Centralized Agreement, Contact Tracking & Approval System Enterprise contract management for ITA, PSA, and C&G.

14 Q & A Thank You!

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