Debbie M. Craver Brown, RN, MSN Senior Associate Clemmons, North Carolina or

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1 CURRICULUM VITAE Debbie M. Craver Brown, RN, MSN Senior Associate Clemmons, North Carolina or Prior Accomplishments and Experience Deborah Brown Consulting Services Provide consultation services to physician practices to evaluate and develop: 1) human resources, 2) practice operations, 3) communication and telecommunication systems, 4) compliance programs, 4) clinical trials, and 5) patient services. Wake Forest University School of Medicine Director of Patient Services and Education 12/2001-3/2002 Director of Clinical Operations 1/ /2001 Associate Director o Responsible for the day to day Clinical Operations Department of Wake Forest University Physicians, a 450+ physician multi-specialty academic group practice with 27 departments and 85 subspecialties. Worked with North Carolina Baptist Hospitals, Inc. for credentialing of outpatient services and collaborative nursing and medical practice, and patient care initiatives. Responsible for coordinating inventory control and purchasing plans for the outpatient clinics. Worked with drug companies and North Carolina Baptist Hospitals, Inc. pharmacy to coordinate pharmaceutical operations and research protocols for the clinical and research sites. o Developed programs to support institutional compliance requirements including HIPAA, OSHA, CLIA and coding. Supported the installation of an electronic health record. o Implemented patient services initiatives to improve patient satisfaction, enhance operational efficiencies and optimize reimbursement that: 1) established an educational Certification Program for Patient Service Representatives utilizing computer-based instructional technology, 2) improved accuracy of patient registration from 45% to 96%, 3) instituted cash collections in the physician offices that yielded over $850,000 during the first quarter of 2001, 4) instituted a process to post charges within 24 hours of patient care and this decreased accounts receivables by ten days, and 5) developed the first Patient Services Center that managed over 18,000 medical referrals annually.

2 Page 2 o Directed the monthly management meetings of over 100 practice managers to implement systems for clinical and business operations among the multidisciplinary practices. o Provided administrative support to the Executive Medical Practice Council and Committees to coordinate clinical and business operations for Wake Forest University Physicians. o Served as Nursing Administrator for coordinating ambulatory nursing practice for standards of practice, employment and licensure, medical outcomes management, clinical research studies, and interdepartmental quality control initiatives. o Provided numerous educational programs on nursing practice, team building, management, professional development, strategic planning, patient satisfaction, and process flow. o Served as a member of various medical center committees and community programs to address medical care and economic development initiatives. Served as adjunct faculty for local area college students. Director Environmental Health and Safety Assistant Director Infection Control o Provided strategic coordination between the University and the Chamber of Commerce for Winston-Salem's Research and Technology CONNECTIVITY EXPO 98 that displayed 110 of The University s new research technologies to venture capitalist and business enterprise audiences. Assisted with the start-ups of four new companies that were realized from this expo. o Served as a member of the Winston-Salem s Citizens Efficiency Review Team and coordinated the development of environmental health waste management report that recommended nine million dollars in savings related to waste management over a five year period. o Under the supervision of the Senior Dean of the Medical School for the Office of Research, directed the environmental health and safety department and program that had primary institutional responsibility to fulfill safety and regulatory compliance requirements and accreditation requisites for NIH, CLIA, EPA, AAMC, AALAC and OSHA. Served as the liaison for the University with compliance agencies and organizations. o Responsible for administrative oversight of the Biosafety, Chemical Safety, Radiation Safety, Hazardous Waste, Infection Control, and CLIA/Laboratory Safety Committees for Wake Forest University. Work scope included over 800 research laboratories, 35 clinical laboratories, 4000 employees (across four campuses), multiple satellites and 16 affiliate organizations. Collaborated with the IRB, Animal Care and Use Committee and individual investigators to address regulatory requirements for new research.

3 Page 3 o Created an Environmental Health and Safety Team Leaders Program that blended over 200 departmental professionals, scientists, clinicians, technicians and support staff to develop and implement compliance initiatives, monitoring and auditing activities, and enforcement protocols that was recognized for its innovation by state and federal compliance auditors. o Guided safety product research that yielded savings of $1 million dollars in hazardous waste costs and infection control studies that yielded over $2.5 million dollars in savings in intravenous therapy costs. Worker with Baxter Healthcare, Abbott, and multiple medical sales companies to coordinate product field studies, cost-benefit analysis research, and clinical process flow studies and presented these studies at international conferences. Clinical Educator o Provided numerous clinical, management and customer service educational programs. Conducted research studies for various products and worked closely with medical device and pharmaceutical companies to implement new products into the clinical setting. Developed a competency-based orientation program. Created and implemented (in collaboration with nursing staff) the first Nursing Excellence Awards Program for the Wake Forest University School of Medicine. Scott Paper Company Account Development Manager o Expanded sales to include 25 new accounts and serviced 78 health care facilities. Team leader for North and South Carolina. Targets were exceeded for five consecutive quarters. o Completed five months of professional course work in consultation skills, professional sales training, financial impact analysis, and marketing. Conducted new product field tests. Wake Forest University School of Medicine, Department of Public Health Sciences Research Administrator and Research Assistant o Under the Direction of the Department Chairman, coordinated the day-to-day operations of the Public Health Sciences Department and its 53 grants including clinical trials and community based epidemiological studies funded by the NIH and private industry. Completed clinical trials curriculum. o Developed informational databases and management systems to support grant preparation, operations, quality control, IRB submissions/reports and renewals. o Coordinated the initiation, operations and close-out of numerous research studies for principal investigators. o Served as a preceptor/adjunct faculty for nursing, public health and medical school students.

4 Page 4 North Carolina Baptists Hospitals, Inc., North Carolina Nursing Staff Development Instructor o Obtained the first nursing research grant for the Division of Nursing, "Indicators of Infection in Immunocompromised Patients," that was associated with a 30% decrease in central line care costs. Conducted studies with numerous medical device companies to evaluate products. o Designed and piloted the first Nurse Preceptor Program for North Carolina Baptist Hospitals. This program was associated with 60% reduction in new nurse attrition over a three-year period. Education and Licensure University of North Carolina at Greensboro Master of Science in Nursing 1981 Nurse Researcher Award, Completed courses in nursing, adult education, research and business administration. University of North Carolina at Charlotte Bachelor of Science in Nursing 1978 Received "Dean's Award for Leadership Potential". Member International Nursing Honor Society. North Carolina Registered Nurse License 1978-Present Medical Group Management Association, Member

5 Page 5 Publications and Presentations (not inclusive) Brown, D et al. Employment Process: Guidelines for Minimizing Risk. Practice Success: The Physician s Guide to Survival and Success in Medical Practice. American Medical Association. In press (2006). Brown, D. Front End Collections: Making Dollars and Sense, Various groups in North Carolina, Brown, D. An Analysis of the Cost Efficiency of Telephone Appointment Reminder Systems, Brown, D. Optimize Your Practice Personnel: Strategies for Recruitment, Employment and Retention, Various national and regional organizations, Brown, D. Coaching Your Team to Become Top Performers, Various national and regional organizations. Brown, D. Finding Cinderella: How to Determine Who is the Right Fit for Each of Your Office Positions, Various national and regional organizations Brown, D. Management Maneuvers for Successful Practice Administrators, Various national and regional organizations, Brown, D. Enhancing Office Operations: Strategies for Optimizing Revenue and Increasing Patient Satisfaction, Various national and regional organizations, Brown, D. Benchmarking Your Medical Practice. Presentation for the American Medical Association, Brown, D. Closing Your Medical Practice. Presentation to the American College of Rheumatology 2005 International Conference, San Diego, California. Brown, D. et al. Strategies to Enhance Practice Operational Efficiencies Without Increasing Costs. Presentation to numerous practice management and financial groups in the southeastern United States. Brown, D., et. al Practice Operations: Requisites to Define the Workflow, Analyze Performance and Maximize Reimbursement. Presentation to practice management groups in the southeastern United States. Brown, D. et. al Staffing and Operational Parameters for Optimizing Productivity. Presentation to numerous practice management and financial groups in the southeaster United States. Brown, D. et al The Impact of Government Regulations on Academic Health Centers. The Biomedical Research Leadership Conference at the National Institutes of Health, Maryland, Environmental Health Perspectives, Vol. 108(6), Brown, D. et al. Controlling Infectious Hazards in the Athletic Environment. Athletic Protective Equipment: Selection, Fitting, and Care. Scott Street (Ed.) McGraw-Hill, Streed, S. and Craver, D. Data Driven Analysis of Infection Control Technologies: A Working Example (Poster Session and Published Abstract). Association for Practitioners in Infection Control and Epidemiology Convention, Craver, D. OSHA Compliance and What To Do When OSHA Comes Calling (Presentations). Craver, D. and Hutcherson, K. Defining Nursing Excellence. Revolution. Spring. 1994: Craver, D. et al. Baxter Infusion Pumps and Needleless Tubings/Devices Have Lower Infection Control Risks and Costs for Intravenous Therapy than Abbott Infusion Pumps and Needleless Tubings/Devices (Presentation and Abstract). Association for Practitioners in Infection Control International Conference, Stevens, R. and Craver, D. et al. Guidelines to Address Resolution of Workplace Issues. North Carolina Nurses Association, North Carolina, 1989.

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