amaysim Guide to Self-Service

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1 amaysim Guide to Self-Service

2 Here s a guide to all the things you can do to manage your amaysim account online or from your mobile. Why self-service? At amaysim we believe you deserve great products and good savings plus the flexibility and freedom to customise your mobile service to your needs. That s why we love self-service. And we think you will, too. All the tools you need for self-service These tools are your best friends when it comes to self-service. Use these tools to: Check your usage Top up your account Change your amaysim plan Plus heaps more! Self-Service Tools APPS ONLINE SMS CALL free amaysim app Free SMS service 568 Free Call service 555 Stay on top of things on the go! Do it yourself and manage your account online! SMS 568 from your mobile Dial 555 from your mobile 2

3 See what can do for you! is an amazing all-in-one selfservice tool helping you find up-to-date information about your mobile service, including: Your current credit and data balance and expiry dates Your plans and renewal dates Your bill history and more Recharge credit Redeem your vouchers Switch between our amaysim plans Manage your mobile settings (e.g. voic or roaming) Change your personal or payment details Add more SIMs to your account for your tablet or another mobile Earn some extra credit by referring your friends to amaysim and more! How to log in to To log in to your account at amaysim.com.au/myamaysim you ll need: Your mobile number Your password Forgotten your password? No worries! Just ask us to reset it anytime! All you need is your address. Then online when you try to log-in. How to redeem vouchers, recharge, check balances, buy & cancel To redeem your voucher, choose one of the four easy options below. 1. APPS 2. ONLINE 3. SMS Text VOU XXXXXXX (VOU followed by the voucher number) 4. CALL 3

4 To recharge with your credit or debit card, choose one of the four easy options below: 1. APPS APPS 2. ONLINE ONLINE 3. SMS SMS Text TOP10 TOP15 TOP20 TOP30 TOP50 TOP CALL CALL To check your balance use any of these four easy options: 1.APPS 2. ONLINE 3. SMS 4. CALL Text BAL 4

5 To buy or cancel amaysim FLEXI choose one of the four easy options: APPS ONLINE SMS CALL To buy, text FLEXI OR To cancel, text STOP FLEXI (turns off auto-renew) 5

6 To buy or cancel amaysim UNLIMITED choose one of the four easy options: APPS ONLINE SMS CALL To buy, text UNLIMITED OR To cancel, text STOP UNLIMTED (turns off auto-renew) 6

7 To buy or cancel amaysim DATA PACKS choose one of the four easy options: APPS ONLINE SMS CALL To buy, text 1GB 2.5GB 4GB 10GB OR To cancel, text STOP DATA PACK (turns off auto-renew) 7

8 Want to save time and do more? Easy! Find out more about our products and services at Help and Support Stay on top of things on the go with our amaysim apps, android Do it yourself and manage your account at Refer a friend. Be rewarded. You deserve a reward for spreading the good news. Invite your friends to join amaysim and you ll both be rewarded with $10. For more info go to amaysim.com.au/friend. Need help? Go online amaysim.com.au/help us at Follow us at /amaysim and /amaysimau

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