Powerful Instrument for a Lean Organisation

Transcription

1 Powerful Instrument for a Lean Organisation

2 The Next Step to get from Ambition to Realization

3 ProcessModelCanvas Corporate organisations who re-invent themselves, as well as Start-ups, use the Process Model Canvas (PMC). It offers them a natural next step after the well known Business Model Canvas (BMC). They design with PMC de transformation from Strategy to Implementation. The Process Model Canvas is a recent innovation to translate Business Models into Execution. The instrument mobilizes leaders, managers and process experts to join forces and co-design a Lean Business Process in three simple steps : Why What Wow. The model emphasizes on the deliverables and handovers aka process messaging. Being a manager or consultant you know 80% of failure in business processes occurs during the hand-over moments; it is there you will find opportunities for significant and structural improvements. Over 80% of an organisation s activities is a peoples job. So in the first place BPM is about improving collaboration of people in the business process value chain. That s why the Process Model Canvas is also an excellent preparation for a technical system implementation. First organize the process, only then automate what is needed. Transform your Ambitions into Realization. Recent studies show when you create clarity, as a team, about the tactical organisation layer, the engagement and commitment of managers and employees will rise and stay on a high level. That s why you can t miss out on this development. Pick the fruits and make more profit! David Ruting, CEO at Comm ant Nederland B.V.

4 Welcome! David Ruting CEO Comm ant Nederland BV LinkedIn David Ruting Phone +31(0) Web-NL Powered by artwork

5 Workshop agenda 1. Why PMC 2. What is PMC 3. How / Let s do it 4. Wow / Let s evaluate

6 WHY

7 Challenges 1.Survival 2.Growth

8 Business Issues 1. Quality, Risk & Profitable Execution 2. Sustainability for all Stakeholder 3. Business Model Transformation What s the Next Step?

9 Innovations 1. Technology deployment 2. Business Connectivity 3. Supply Chain Integration it s all about Process Behavior and Communication

10 Models make it easier & fun to do Business Model Canvas 2 Value Propositions Canvas 3 Process Model Canvas 4 Management System

11 Business Model Canvas? source: Business Model Generation, Alexander Osterwalder

12 Business Model Canvas Business Processes KEY ACTIVITIES Now to the Next Step

13 WHAT

14 ProcessModelCanvas is the next step Business Process Design KEY ACTIVITIES

15 Process Model Canvas Name: Designed for: Date: WHY Value Proposition WHAT Value Delivered WOW Information received Information flow Information flow Information delivered Considerations Backlog (v1.0)

16 Process Model Canvas Name: Designed for: Date: WHY Value Proposition WHAT Value Delivered WOW 2 Information received Information flow Information flow Information delivered executing the process left to right Considerations Backlog (v1.0)

17 Process Model Canvas Name: Designed for: Date: WHY Value Proposition WHAT Value Delivered WOW 3 Information received Information flow Information flow Information delivered Designing the process right to left Considerations Backlog (v1.0)

18 Process Model Canvas Name: Designed for: Date: WHY Value Proposition Receive customer and car WHAT Repair car Deliver repaired car Value Delivered WOW Information received Information flow Information flow Information delivered Considerations Backlog (v1.0)

19 From design to process clarity

20 The message to Organize collaboration

21 Control Aspects WHO TOOLS WATCH OUT CHECK GREAT Job Titles & Employees Systems and Applications Risk & Controls Standards & Requirements Performance Indicators to have clear agreement, linked to roles in Process & Output to produce, submit, receive and retrieve input/output to reduce risk and impact, increase recoverability to comply with Internal/External Law, Policies and Standards to measure, report, predict process, output, stakeholders i.e. Procurement Process owner Head Purchasing Jim Smith i.e. ERP module Material- Management i.e. Supplier goes default, Scenario s for continuity i.e. ISO 9001:2015 manage vendor quality i.e. lead time to deliver ordered goods

22 Process Model Canvas Comm ant Integrated Management System 1 2 3

23 Process Model Canvas Comm ant

24 Message Specification Comm ant This is what we agreed! In- Output Content Roles IT Systems KPI Risk Control Standards Documents

25 HOW

26 1. Begin with the End in Mind! 2. Draft the essential - customer journey - information flow - process chain - considerations

27 Maintenance process for your car

28 Process Model Canvas Name: Designed for: Date: WHY Value Proposition WHAT Value Delivered WOW 3 Information received Information flow Information flow Information delivered What gives WOW experiences to your client 2. What are the deliverables & messages you exchange 3. What are the names of processes needed to deliver, move the deliverables to the proper column 4. What are the considerations, why, who, i/o specs Considerations Backlog (v1.0)

29 Message Specification

30 A closer look

31 A closer look

32 NOW

33 The Big Picture BMC PMC Strategic Tactical Comm ant Management System Operational Commant 2015

34 ProcessModelCanvas Evaluation 1. Feel the need 2. See the purpose 3. Know the drill 4. Use your skill

35 Evaluation Forms Paper form / Digital form Let s learn Get special offers Stay informed Win a full in-house training

36 Comm ant delivers process solutions Background professionals in Organisational Development, Process Management, Risk, SHEQ, B- HR/IT alignment since 1998, method and software tools Mission providing clarity in the business - connect the people and business processes, teamwork - top quality in process and results, for all stakeholders Methods - integrated process management & - quality management TQM, PDCA, Lean, 6sigma Software tools - web based server software (24x7 any-place) - cloud solution and pro edition for on-site servers Implementation support - rapid take-off with an up-and-running system - developers and users learning really fast - guidance at start-up, training on the job, support

37 Thank you! David Ruting CEO Comm ant Nederland BV LinkedIn David Ruting Phone +31(0) Web-NL Powered by artwork