Providing business insurance advice and management solutions. Caribbean and emerging markets

Transcription

1 Providing business insurance advice and management solutions Caribbean and emerging markets

2 Unlock your potential Domestic insurance companies in the Caribbean and emerging markets possess local knowledge, special relationships, loyal customers, market inertia and much more but they are under threat from globalisation, changing regulation, e-commerce and changing customer behaviour. There is no time like the present to get your house in order. We are a London-based insurance consultancy with an enviable reputation, solving problems faced by corporate clients. We want local businesses to succeed. We are passionate about the stability and growth of local businesses in the face of globalisation and so are committed to providing professional support and advice at affordable and fair fee rates. We are specialists in tuning up domestic insurance and reinsurance companies to reach their full potential. London market reinsurance brokers and underwriters, domestic insurer clients and regulators are telling us that insurers in the Caribbean and emerging markets need more support with: Business planning Corporate governance Business operations management Insurance portfolio analysis, risk pricing and reinsurance Regulatory compliance Sales and marketing Insurance business and captive management During the course of helping clients, we have developed a range of solutions, tools and techniques that enable us to quickly and efficiently address issues arising in these areas. We would like to hear the challenges you face. 2 3

3 Defining qualities Reliable We do what we say we are going to do when we say we are going to do it Resourceful We make effective and efficient use of resources Innovative We think critically and develop creative solutions Strategic We align our projects to your strategy Capable We possess a wealth of experience and technical competence Supportive We strive to build robust relationships and act as an extension to your team Results-driven We deliver high quality work and excellent results on time and on budget 4 5

4 Why us? We seek to find the most effective and efficient solution, providing advice and support flexibly in the way you need it. We do this by:. acting as an extension to your team following clear and transparent terms of reference working to standard consultancy terms and conditions adhering to strict confidentiality and in accordance with our Company values keeping to fair and straightforward fees based on time sheets and agreed budgets 6 7

5 Our unique capabilities TBIAS offers service capabilities in management and governance, compliance, risk and insurance techniques, analytics, data and information management, research and report writing, multi-media marketing and publishing. Management and governance Business performance deteriorates due to poor management and governance discipline. Using best practices of project management and management information we stay on top of our assignments and provide clients with advice and support in setting up successful working practices within their businesses. Within our team we have hard and soft management skills. Specialisms include business planning, strategy and target setting, competition and market analysis, change management, workflow, aligning people, processes and technologies, writing policies, processes and procedures, technical specifications, guidelines and training. Compliance Our team analyses and tracks regulatory change to identify its impact on insurance companies and financial institutions and their marketplace. In the Eastern Caribbean we have represented insurer interests to support the initiative of improved insurance regulation. We provide advice and guidance on writing company policies and guidelines (e.g. anti-money laundering) and ensuring regulatory compliance. Our work extends to audit planning, establishing, empowering and setting the terms of reference for compliance and audit committees and embedding a compliance system. Risk and insurance techniques We are creative, articulate, highly qualified and experienced risk and insurance professionals. We possess insurance market knowledge that enables us to understand your position in the marketplace and realise your goals. We have strong technical insurance competence in areas such as setting insurance programme objectives, reviewing and checking policy wordings, analysing aggregate limits and deductibles, defining business interruption methodologies, establishing an appropriate risk engineering survey programme and selecting insurance markets. 8 9

6 Our unique capabilities continued... Analytics Risk and insurance management is data hungry and requires specialist numeracy skills in collecting, collating and merging data sets, creating meaningful reports, diagrams, charts and tables that can be reported to show trends and patterns. Our analysts work on insurance values, claims and loss figures and produce claims triangulations, summary reports to explain activities, exposures and loss records. Data sense checking, validation and reporting is carried out to a very high standard to create reliable reports for risk pricing, underwriting and due diligence. Data and information management Management of information and knowledge enables good decisions. We develop solutions for our clients that enable them to utilise complex data and information in order to monitor and enhance operational and financial performance. We provide support and advice on record keeping, file management and audit tracking of data such as customer profiles, exposure analysis reports, insurance policies and products, management reports, service level agreements, reinsurance submissions and insurance registers. Research and report writing We produce internal and external technical reports and documents that are well structured and contain sound argument. We focus on the overall message as well as paying attention to the detail. We make good use of images, diagrams, illustrations and graphs to lift the content off the page. We produce reinsurance submissions, marketing brochures, business plans and internal operational policies and procedures. Marketing, e-commerce and publishing We have specific insurance business and emerging markets sales and marketing experience. Our experience extends to re-engineering businesses to adjust to new routes to market, online quoting, e-commerce and internet / social media marketing campaigns. We help clients differentiate themselves and achieve their objectives through critical marketing advice and the production of superior marketing materials. Our team works diligently to understand our clients businesses, target markets, customers and ambitions in order to develop their unique brand identity and marketing materials that reflect their unique story. We write the narrative, select images, develop branded artwork, lay out pages for web and print and, through disciplined project plans, deliver attractive printed materials and websites. We maintain relationships with experts in the various facets of graphic design and online web publishing, including search engine optimisation and password protected and encrypted websites. Our values In all business we strive to do the right thing and uphold the following seven values: Act with professionalism and integrity Put customers first Observe customer confidentiality and discretion Express our professional opinion even if it challenges conventional wisdom Establish clear terms of engagement Deliver value for money Be accountable for our work 10 11

7 Solutions for insurance businesses TBIAS is a solutions provider. Each assignment is tackled objectively in the context of your business, your people and your goals. Strategies and plans are critically developed to deliver the right outcome for you. We plan meticulously to encompass clear roles and responsibilities, deliverables, cost estimates and due dates. We report progress against project plans, log and resolve issues arising, submit debrief reports and host review meetings at key milestones. We offer insurance companies and financial institutions business management and technical support and advice that may broadly be categorised into the following key areas: Business planning Corporate governance Business operations management Insurance portfolio analysis, risk pricing and reinsurance Regulatory compliance Sales and marketing Insurance business and captive management Business planning Refresh and update your business plans to respond to change. We assist clients in developing their strategic direction and business plans to achieve their objectives. Setting strategic direction and financial and non-financial objectives Determining corporate vision, mission and values Writing business plans Analysing business opportunities and creating action plans Preparing your business to obtain a credit rating Identifying business risks and developing mitigation strategies 12 13

8 Solutions continued... Corporate governance Business operations management Insurance portfolio analysis, risk pricing and reinsurance Regulatory compliance Sales and marketing Insurance business and captive management Review of the manner in which the Board directs the Company and its rules of engagement to promote good governance and sound relations with shareholders. We review and, when necessary, enhance corporate governance structures to ensure company frameworks are in place to govern the business and comply with regulatory requirements. Setting the governance framework and delegated authority Creating board packs Formalising the terms of reference of committees Clearly defining roles and responsibilities Establishing company policies and guidelines Defining key performance indicators, performance management, appraisals and reporting Align your people, processes and technologies to achieve your objectives. We develop and re-engineer business processes, procedures and practices to promote the efficient and consistent operation of business functions and day-today operations. Our work draws upon sound business practice and management, as well as technical insurance knowledge. Improving underwriting and claims handling processes and procedures Establishing superior records management Developing Management Information (MI) and performance reporting procedures Writing business continuity plans Supporting with employee induction and training Evaluate risks and exposures and optimise your reinsurance. We will analyse your book of business, assess the quality of the data records, review the consistency of the pricing and application of the underwriting model and assess the appropriateness of your reinsurance programme. Improving data entry and record management Providing data integrity and variance checks Establishing optimum risk pricing and developing appropriate pricing models Producing claims triangulations and retention analysis Establishing reinsurance objectives and requirements Developing disclosure packs and supporting with reinsurance procurement Comply with the standards, rules and laws that govern your business. We support insurance companies and financial institutions in developing a culture of compliance to ensure standards are adhered to that protect your company, its assets, its reputation and its customers. Review and guidance of the regulatory environment Establishing a compliance management system Setting policies and standards to which the business must adhere, for example, anti-money laundering, anti-terrorism procedures and underwriting authorities Ensuring internal and external audits are made to check compliance Win new customers, retain existing customers and increase market share. Our approach to marketing draws on creative talent and the essential understanding of insurance and financial products, services, markets and your business objectives. Understand your market position through competitor analysis Review your customer base and customer requirements Develop marketing product strategies and plans Redefine your corporate identity and brand Review your insurance and financial products and align them to customer requirements Design and publish your website to enable online quoting and e-commerce Produce marketing materials to support campaigns Work at improving your customer experience Enhance and streamline the governance and management of your business. We work closely with Boards to develop bespoke management solutions that address particular challenges faced by your institution. We function as an extension to your team supporting you in adopting optimum processes and procedures. Establishing a robust organisational structure Setting long-term strategic direction and short-term objectives Adopting best practices in all areas of the business Meeting all necessary regulatory and compliance requirements Improving overall governance around key business risks Reviewing and improving operating policies, procedures and practices Streamlining operating costs 14 15

9 Service team Charles van Oppen Consultant 2 Chris Valentine Consultant 3 Andy Lister Consultant 4 Alison Biddulph Analyst 5 David Panzetta Analyst 6 Georgina Maynard Consultant 7 Laura Wood Consultant 8 Wayne Freeman Production 9 Dr Peter Vary Publisher 10 Nat Gillett Graphic Design

10 Contact us T: +44 (0) E: W: www. tbias.co.uk Skype: tbias_ltd. TBIAS, The Terrace Suites 604/605, 1 Alie Street, London, E1 8DE, United Kingdom 18 19

11 TBIAS The Terrace Suites 604/605 1 Alie Street London, E1 8DE United Kingdom. E: enquiries@tbias.co.uk W: www. tbias.co.uk Skype: tbias_ltd. T: +44 (0)