How To Use A Galaxy Gateways From Galaxy Gateware From Galaxy Bridge From Galaxy Server From Galaxy Powerbook From Galaxy Borgs.Com

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1 Schedule I I LCHNTCAL SUPPORT flmsun Skill Set Deicripti in Code Sid. Rate ftcr Hours Sunddv/ Holiday (reni, L&\i R.\l l ccion.l c I ci ii: S2u,ii11/i. -. i - - [). Jtrj.i 1)I ci( 0 I :4u)I)! r \\ _\\... -.a_:n- \VI.-ij 1io c j;iic i;t1_r-c- \ 1).I.lI ii, l(1.f H:. iijls \r-h!:-c clio ar. 4t)(1,! \::-.-r,rl: I,1.i:,, ile:-: \l $u.1.iir S21ILUP/lir.. iclmic.l Pujee \i :i 4,-r P\i! -i., hr 521(l.I1U/hr Pr grin).\ianager 60: hr S2.l ).0i/hr : hr Other Technical Support Sen ices Advanced Service : Call for Pricing Application Enterprises today are ready to capitalize on the implementation efficiency and cost-savings of emerging Support applications. These businesses turn to Samsung to implement these complex solutions, including convergence technologies such as VoIP (voice over Internet protocol); call center applications such as CRM (cjstcmer relationship management); DFINlTY Wireless and UM (unified messaging) applications. In addition, Samsung UtilizOS its nationwide team of certified echncans to prvide spncrt on these ndvance a eturs, en nr you ot -,21!:_ a u P-:: c Prjvds n an:ase evalua:ian customer of emer-h-.; jrici iranced techocgies in order t deermi e-i:h trhnologies a customer can ri :- enjrome9t today

2 Schedule T TECHNICAL SUPPOR f Integration 1 Service : Call for Pricing Samsung s team of engineers and technicians are certified and trained to ensure that all connections and migration issues are carefully planned prior to equipment assembly, set-up, configuration, burn-in and testing in the Samsung integration services lab prior to any system shipment and implementation. Value Proposition: *Test multiple manufacturer equipment together to ensure the equipment is capability *Reduces future trouble-shooting of issues on customer equipment Security Service : Call for Pricing To protect your networks and applications from any vulnerability to criminal invasion and natural disaster, enlist Samsung to assess your security requirements and provide a blueprint that shows how they can protect your systems. Samsung will develop a security procedure and implement a firewall appliance for you, using state-of-theart products. Value Propositiom *pro4de key recommendations to customers on vulnerabilities and how to reduce them in their network Exchange Server Service : Call for Pricing Samsung can provide expertise with integrating phone applications to an end-customers exchange server. Value Proposition: *Reduce possible future issue related to between the Exchange Server and the Phone System

3 Course Name Course Content OfficeServ IVR (FUTURE REL.EASE) IL (INSTRUCTOR LED) Designed for technicians who will install, configure, and maintain OfficeServ IVR attendant applications. Microsoft us review, Web and Server management basics, 1VR planning, IVR/TTS overview, Switch preparation, IVR/TTS installation, JVR/TTS programming, IVR/TTS maintenance, IVR/TTS troubleshooting Certification OfficeServ IVR technical Supoot for OfficeServ IVR appilcation. Class Length Prerequisite 2 days OfficeServ DataView certification and successful completion of the ACD/IVR Online Prerequisite Test. Pricing Onsite Customer User Training BASIC USER COURSE Course Name Price End User Functional Training EUFT (INSTRUCTOR LED) 5 hours on site end user training at time of Cutover S450.OO BASIC USER COURSE course Name Price End User Functional rraininq EUFTTM (INSTRUCTOR LED) T@M rate (Dcis not include Trav) $90.OOhr

4 OSen700 Course tan Course (umber ; jrri I 2 Sytern 10200t4LI5 zoooj i * OfficeSev 7000 Trnsitor 90100tOL ,00 [ 4 Office5ri 7100 System OL F J CU PPUCAUONS I - i i I 1 1 f O ioo[ Of&e5etv DataVew 30130tOL 15,00 lo officeserv CU &rnde 10 UkIzy5t + CaU + 3Q1401-Ot. 40, Operator + DataView [iencnurse tmnl.tz,r,w,n 11 Office5eri WW&era t4L [ 3 j ,00 1F [3 Foceservs J si [T[[o 14 OfFceServ 7000 Sene Data 3040Dt-OL 290, J =OnheCo&rse IL = 1tt. cto Led Cm,rse =FeeriEtean$U5

5 SCHEDULE K DEDICATED TECHNICIAN l1-x Telecommunication Equipment & Services Dedicated Technician (Section ) Bidder to provide price list labeled Schedule K reflecting its Section Technical Support pricing. Dedicated Technician Annual Rate Non-Union Union Tech Level 1 Skills On-site break/fix services and moves, add, and changes $135, $170, Tech Level 2 Skills Support Specialist or Support Expert level technician $175, $195, Tech Vehicle (If Requested) $ 9, $ 9,600.00