Technical Certification Policies & Procedures

Transcription

1 Business Communication Systems Technical Policies & Procedures 10/2010 v.9.0

2 Table of Contents Technical Policy Path to Technical s Flow Chart Table and Hardware Correlation Technical Course Fees Course s Systems CTI Applications Advanced Courses Online User ID Request Form

3 Technical Policy Samsung offers both instructor led classroom training and online training. Not all p roduct certifications a re a vailable i n both t raining f ormats. T his document d etails t he procedure f or obtaining product training that leads to technical certification. Online User ID Request All online courses are posted on Samsung s Learning Management System (LMS) website. You will need to request a User ID and Password in order to take any online courses. The LMS User ID and Password can be obtained in 2 ways: 1. If you have access to the G lobal Samsung Business N etwork (GSBN) website, c lick on the Online Training User ID Request button on the Home Page, then fill out the form and click on the submit button. 2. If you do not have access to the GSBN website, request a Samsung Training Online User ID Request Form from your Samsung Representative or Samsung Distributor. After r eceiving your request, S amsung w ill e mail the applicant a c onfirmation that c ontains their User ID and password for our LMS and instructions that show students how to launch courses. Online Courses There is no time limit for completing courses. Also, if students exit a course before completing it, they will be returned to where they left off when they access the course again. Courses remain available for review after completion at any time. In an effort to make the learning experience more interactive and enjoyable, online courses will be enhanced and revised from time to time. Instructor Led Courses All instructor led classes are conducted in our new training facility. The technical training curriculum provides hands-on experience and labs giving the students the ability and confidence to complete the next cutover and satisfy the customer. Students will be provided with workstations equipped with all hardware required to adequately demonstrate, install, troubleshoot and program an system. How to Purchase Courses Go to You will be redirected to another website. Samsung has contracted Plimus to process secure online orders and collect payments. Read the instructions on the landing page before purchasing a course. It is very important that you meet all the prerequisite requirements before you purchase a course. If you are not sure you meet all the prerequisites, review the course descriptions or certification path published in this document.

4 Select the type of course you would like to purchase, Online or Instructor Led. If you have selected an Instructor Led course, select the date you would like to attend the class. After you have selected the course, you will see the Order Page. Fill out all Prerequirement Information. If you are purchasing the course for someone other than yourself but are using your Plimus account, please enter the student s information (Samsung account number, company name, student name, phone number and ) in the field provided. If y ou h ave ordered a c ourse b efore, enter y our Plimus username and password to log in. The information associated with your login will b e displayed. Verify that the Customer Information is correct and revise if necessary, then continue with placing your order. If this is your first time ordering, please create an account with Plimus via the New Account form. After your o rder has b een p rocessed you will receive th ree e -mails: 1. From Samsung Training Department (BCS.Training@samsung.com) acknowledging your order, 2. From Plimus Sales with the Receipt for your Payment and the order reference number, and 3. From Samsung Training Department confirming your course registration. If you purchased an online course, the third will inform you that the course is available on the LMS for you to launch. Please allow 24 business hours for the course to appear on your queue. If you purchased an instructor led course, the will inform you of your confirmation number, the course name, date, and PC requirements. Please make sure you complete all course prerequisites before coming to class. Cancellation Instructor Led seats are available on a first come first serve basis. If the student cannot attend the class, he/she must notify the Samsung Training Department within 14 calendar days before the start date to receive 100% of the course fee refund. If the student notifies us less than 14 calendar days before the start date and the class is full, Samsung will only refund 50% of the course fee. If the student notifies us within 48 hours of the start date and the class is full, no refund will be issued. Please allow 5~7 business days after the cancellation has been made for the credit to be applied. Test Re-Take In the event the student has failed a test, the student should contact Samsung Training at BCS.Training@samsung.com, call and press option 3 (Technical Training Department), or call to arrange a re-take. Upon s uccessful c ompletion of a specific product course, you will be notified by a nd registered in the Samsung Training database. When calling the Samsung support line, technicians will be given technical support on only the product(s) for which they are certified. A diploma of completion can now be printed from Samsung s Online Training site (LMS). Click on the tab on the Home Page under your name, click on the Curriculum Name in the Activity Name column, and then click on the Diploma icon to the left of the Curriculum Name. Click on the Print button; make sure you set the page orientation to Landscape.

5 IP Certified Before 5/10/ S Link/ EasySet Communicator Basic & Professional (Messenger) Call Operator Online Course Instructor Led Course Practical Experience + Test Updated on 5/10/2010 Entry Point / /500 SVMi SVMi SVMi ITP Test Data Test IP DataView Data Modules IP Certified After 5/10/10 SPNet Wireless IP Update* (SMT-i Phones) 7000 SIP Services NOTE: The IP Update Course entitles you to receive technical support on SMT-i Series phones and is available at no cost. Contact Training Department for more info. IP-UMS

6 Course Table Course 7200/7400, /500 None Course (s) 7030, 7200-S 7100 SVMi E-Series 100/500 or 7200/7400 or 7100 IP SPNet 7000 SIP Services 7000 Series Data 100/500 or 7200/7400 or 7100 and IP Online Test 100/500 or 7200/7400 or 7100 and IP 7200/7400 or 7100 and IP 7200/7400 System and Data Online Test Link / EasySet 100/500 or 7200/7400 or 7100 DataView Operator Call Communicator/Messenger Wireless IP-UMS ACD IVR 100/500 or 7200/7400 or 7100 and Link / EasySet 100/500 or 7200/7400 or 7100 and IP 7200/7400 and SVMi E-Series and IP and SPNet. A strong working experience with SVMi applications as well as working knowledge of Exchange Server and Outlook Client is required. 100/500 or 7200/7400 or 7100 and Link / EasySet and DataView and ACD/IVR Online Test 100/500 or 7200/7400 or 7100 and Link / EasySet and DataView and ACD/IVR Online Test Samsung Telecommunications America, L.P. Published 05/2010

7 and Hardware Correlation System Required Course Number Hardware Items Hardware Exceptions idcs /500 System All cabinets, cards and software SVMi-2E /500 System OL All cabinets, cards and software SVMi-4E, SVMi-8E, and MGI /500 System OL All cabinets, cards and software SVMi 8E, 16E and MGI Cards System OL All cabinets, cards and software MGI Card, Wireless LAN, and Data Modules System OL All cabinets, cards and software MGI Card, Wireless LAN, and Data Modules 7200-S 7200-S System OL All cabinets, cards and software MGI Card, Wireless LAN, and Data Modules /7400 System IL All cabinets, cards and software SVMi 20E and MGI Cards, Wireless LAN, and Data Modules /7400 System IL All cabinets, cards and software SVMi 20E, all MGI cards, Wireless LAN, and Data Modules SVMi SVMi System OL All SVMi cards; SVMi-2E, 4E, 8E, 16E and 20E Wireless Wireless IL SMT-R2000 Access Point and SMT-W5100E Wireless Handset IP Keysets IP OL ITP Keysets 5112L, 5121D & 5107S, SMT Keysets, WIP Handset and all MGI/OAS cards on all systems Data Modules 7000 Series Data Modules OL WIM, LIM, GWIMT, GSIMT, GPLIMT, OS7150 Cabinet & OS7150 PS Module Samsung Telecommunications America, L.P. Published 10/2010

8 System Required Course Number Hardware Items Hardware Exceptions SPNet Networking SPNet IL Not related to hardware. Required to receive technical support SIP Services 7000 SIP Services OL Not related to hardware. Required to receive technical support. Samsung Telecommunications America, L.P. Published 10/2010

9 Technical Course Fees Item Course-Rev-Type Days Tuition Fee** Processing Fee** Total Cost** SYSTEMS 1 100/500 System OL /7400 System IL System OL System OL S System OL SVMi E-Series Systems OL CTI APPLICATIONS 7 Link & EasySet OL Call OL Operator OL DataView OL CTI Bundle Link/EasySet + Call + Operator + DataView Communicator /Messenger* OL OL ADVANCED COURSES 13 Wireless IL IP OL SPNet IL OS 7000 Series Data Modules OL SIP Services OL IP-UMS IL Ubigate ies4000 Series OL OL = Online Course IL = Instructor Led Course * = Practical Experience + Test ** = Fees listed in $US Samsung Telecommunications America, L.P. Published 10/2010

10 Course s SYSTEMS 100/500 System OL (ONLINE) Designed for technicians that will install, configure and program idcs 16, 100 or 500 Systems. idcs16, 100 and 500 hardware overviews, hardware installation and configuration, user/administrator programming, and basic system programming including T1, PRI, COS, LCR, and CID/ANI. 100/500 technical support for the idcs16, 100 and 500 Systems. Excludes Data, System Networking, IP support, CTI Applications and Wireless LAN. Basic Telephony experience. Cost per Person $ /7400 System IL (INSTRUCTOR LED) Designed for technicians that will install, configure and program 7200 or 7400 Systems and 7400 hardware overviews, hardware installation and configuration, user/administrator programming, and basic system programming including T1, PRI, COS, LCR, and CID/ANI. 7200/7400 technical support for the 7200 or 7400 Systems. Excludes 7100, Data, System Networking, IP support, CTI Applications and Wireless LAN. 5 days Basic Telephony experience. Cost per Person $300 Samsung Telecommunications America, L.P. 1 Published 10/2010

11 SYSTEMS 7030 System OL (ONLINE) Teaches default configuration and basic voic setup. This course is designed for simple installations with digital keysets and analog lines. Hardware and Software differences between the 7100 and the Familiarization of VoIP Facilities such as: Media Proxy Server and the new OAS Hardware technical support for the 7030 System. Excludes Data, System Networking, IP support, CTI Applications and Wireless LAN System Cost per Person $ System OL (ONLINE) Designed for technicians that will install, configure and program 7100 system hardware overview, hardware installation, and configuration, user/administrator programming, and basic system programming including LCR and basic Voice Mail/Automated Attendant functionality. For more complete Voice Mail/Automated Attendant training, technicians must enroll and complete the full SVMi E-Series online certification course technical support for the 7100 System. Excludes Data, System Networking, IP support, CTI Applications and Wireless LAN. Basic Telephony experience. Cost per Person $125 Samsung Telecommunications America, L.P. 2 Published 10/2010

12 SYSTEMS 7200-S System OL (ONLINE) Designed for technicians that will install, configure and program 7200-S. Hardware and Software differences between the 7100 and the 7200-S. Familiarization of VoIP Facilities such as: Media Proxy Server and the new OAS Hardware S technical support for the 7200-S System. Excludes Data, System Networking, IP support, CTI Applications and Wireless LAN System Cost per Person $75 SVMi E-Series Systems OL (ONLINE) Designed for technicians that will install, configure and program SVMi Systems. Hardware description, installation and programming, system setup, user and administrator functions and features, programming for extensions, mailboxes, Auto Attendant, menus, directories, scheduling, and backup/restore. SVMi technical support for the SVMi-2E, SVMi-4E, SVMi-8E, SVMi-16E, and SVMi-20E Systems. 100/500 or 7200/7400 or 7100 System certification. Cost per Person $175 Samsung Telecommunications America, L.P. 3 Published 10/2010

13 CTI APPLICATIONS s Link and Easy Set OL (ONLINE) Designed for technicians that will install, configure and program Link and EasySet CTI applications on Systems. Installation, configuration and use of the Link software and EasySet including configuring features and button assignments on digital or IP keysets. Link/EasySet technical support on the Link and EasySet CTI applications. 100/500 or 7200/7400 or 7100 System certification. Cost per Person $25 s Call OL (ONLINE) Designed for technicians that will install, configure and program Call CTI applications on Systems. Installation, configuration and use Call including contact management, scheduling, call logging and access to some digital telephone facility programming. Call technical support on the Call CTI application. 100/500 or 7200/7400 or 7100 System certification and Link/EasySet certification. Cost per Person $25 Samsung Telecommunications America, L.P. 4 Published 10/2010

14 CTI APPLICATIONS s Operator OL (ONLINE) Designed for technicians that will install, configure and program Operator CTI applications on Systems. Installation, configuration and use of Operator s Windows based operator console. Operator technical support on the Operator CTI application. 100/500 or 7200/7400 or 7100 System certification and Link/EasySet certification. Cost per Person $25 s DataView OL (ONLINE) Designed for technicians that will install, configure and program DataView CTI applications on systems. Installation, configuration and use of the DataView software. Provides information on current system usage as well as cumulative statistics on usage through web-based user interfaces. DataView technical support on the DataView CTI application. 100/500 or 7200/7400 or 7100 System certification and Link/EasySet certification. Cost per Person $25 Samsung Telecommunications America, L.P. 5 Published 10/2010

15 Course s Communicator Basic & Professional (Messenger) OL (ONLINE) Designed for technicians that will install, configure and program Communicator and Messenger applications. There is not an online course available at this time. Practical experience using the applications and the product documentation will give you enough information to acquire this certification and pass the certification test. Communicator/Messenger technical support on the Communicator Basic and Professional including Messenger System certification and Link/EasySet certification. Cost per Person $50 ADVANCED COURSES Wireless IL (INSTRUCTOR LED) Designed for technicians that will install, configure and program Wireless applications on any of the systems. Planning, deployment, and management of VoWLAN products. Introduction to logical troubleshooting methodology and optimization of Wireless networks. Wireless - technical support access for SMT-W5100E Phone and SMT- R2000 Wireless Access Point deployments. 3 days 100/500 or 7200/7400 or 7100 System certification and IP certification. Cost per Person $300 Samsung Telecommunications America, L.P. 6 Published 10/2010

16 IP OL (ONLINE) Designed for technicians involved in configuration and programming of systems utilizing IP phones, wireless phones and MGI/OAS cards. Hardware overview and configuration, installation requirements and programming systems for VoIP and Samsung IP phones for Local and/or Remote applications. The online course also has information pertaining to performing software upgrades for IP phones, WIP phone and MGI cards. IP technical support for MGI/OAS cards and IP keysets. This course does NOT provide Wireless LAN certification. 100/500 or 7200/7400 or 7100 System certification and successful completion of the ITP Online Test. Cost per Person $100 ADVANCED COURSES SPNet IL (INSTRUCTOR LED) Designed for technicians that will install, configure and program systems networked via PRI or IP using Samsung s Proprietary Networking Protocol SPNet. Installation, configuration and programming of PRI or IP interfaces that are networked using SPNet. SPNet technical support access for multi-node systems networked using SPNet on PRI or IP. 4 days 100/500 or 7200/7400 or 7100 System certification and IP certification. Cost per Person $300 Samsung Telecommunications America, L.P. 7 Published 10/2010

17 7000 Series Data Modules OL (ONLINE) Designed for technicians that will install, configure, and program 7000 Series Data Modules which currently includes the WIM, LIM, GWIMT, GSIMT, GPLIMT and the 7150 PoE supply. Data modules overview, installation and configuration and programming of the WIM, LIM, GWIMT, GPLIMT, GSIMT data modules and OS-7150 and several common data applications. Data - technical support for the WIM, LIM, GWIMT, GSIMT and GPLIMT modules in the 7200 and 7400 Systems. 7200/7400 System certification and successful completion of the 7000 Series Data Online Test. Cost per Person $300 ADVANCED COURSES 7000 SIP Services OL (ONLINE) Designed for technicians involved in configuration and programming of 7000 systems utilizing SIP trunking and SIP phones. SIP service overview and configuration, installation requirements and programming of systems. Troubleshooting section covers both basic and in-depth level SIP Services technical support for 7000 SIP trunking and SIP stations. 7200/7400 or 7100 System certification and IP certification. Cost per Person $100 Samsung Telecommunications America, L.P. 8 Published 10/2010

18 IP-UMS IL (INSTRUCTOR LED) Designed for technicians who will install, configure/program, and create applications on the IP-UMS. IP-UMS software installation, hardware requirements and integration to switch family. IP-UMS block structure and application (call routing) development will be included. IP-UMS technical Support for IP-UMS application. 5 days 7200/7400 certification, SVMi E-Series certification, IP certification, and SPNet certification. Note: A strong working experience with SVMi applications as well as working knowledge of Exchange server and Outlook client is required. Cost per Person $300 Samsung Telecommunications America, L.P. 9 Published 10/2010

19 IVR (FUTURE RELEASE) IL (INSTRUCTOR LED) Designed for technicians who will install, configure, and maintain IVR attendant applications. Microsoft IIS review, Web and Server management basics, IVR planning, IVR/TTS overview, Switch preparation, IVR/TTS installation, IVR/TTS programming, IVR/TTS maintenance, IVR/TTS troubleshooting. IVR technical Support for IVR application. 2 days DataView certification and successful completion of the ACD/IVR Online Test. Cost per Person $290 Samsung Telecommunications America, L.P. 10 Published 05/2010

20 Samsung Training Online User ID Request Form Account Number with Samsung or with Samsung Distributor Company Name Date Student Information The student requesting this ID is a: Dealer Distributor Reseller First Name Last Name Student s Company Name Student s Company Address City, State, Zip Code Address Phone Fax Password Reset My password needs to be reset. Samsung Telecommunications America - Business Communication Systems E. Lookout Drive - Richardson, TX Phone: Fax: BCS.Training@Samsung.com TR 03 07/2008