SUTUS Business Central 5800 ThinkTel Configuration

Transcription

1 SUTUS Business Central 5800 ThinkTel Configuration This document explains how to configure SUTUS Business Central 5800 to connect to the ThinkTel VoIP service. Configuring SUTUS Business Central 5800 to Use ThinkTel for Inbound Calls To Add ThinkTel Service to SUTUS Business Central Log on to Business Central Manager as a system administrator. 2 In the Administration explorer on the left, click Phone Lines & VoIP. 3 Click the VoIP Service tab. Figure 1 VoIP Service 4 Click the Add VoIP Service button. The screen shown in Figure 2 opens.

2 Figure 2 Add VoIP Phone Service Provider 5 Select ThinkTel Registration from the Service provider drop-down list. After you select your service provider, boxes for entering your ThinkTel information appear in the bottom half of the screen, as shown in Figure 3. 6 Fill in the boxes at the bottom of the screen using the information provided by your ThinkTel service representative. Note: The SIP Domain Name must be the regional domain name that ThinkTel assigned to the account, such as edm.trk.tprm.ca or tor.trk.tprm.ca. Figure 3 ThinkTel Service in Business Central Manager Note: ThinkTel supports call transfer using the SIP REFER method. 2 of 8 SUTUS Business Central 5800

3 7 Click the Next button at the bottom of the VoIP Service Information screen. The Inbound Call Processing screen opens. Figure 4 Add VoIP Phone Service Inbound Call Processing 8 The Default incoming workspace call flow is Reception. If you want incoming calls on your ThinkTel phone numbers to go to another workspace by default, select the workspace from the drop-down list. 9 If you have additional ThinkTel phone numbers that you would like to configure as direct lines (to go directly to another workspace s incoming call flow, instead of the default incoming call flow), click the Add button in the Incoming Call Flow For Additional Numbers section. The dialog box shown in Figure 5 opens. Figure 5 Add VoIP Direct Line ThinkTel Configuration 3 of 8

4 10 Enter the phone number in the Called inbound phone number box. 11 Select the workspace from the Incoming workspace call flow drop-down list. Calls to this phone number will go to the incoming call flow for the selected workspace. The default incoming call flow is to ring the workspace s phones and then go to voic if nobody answers. 12 Click OK to save the direct line and close the dialog box. Figure 6 VoIP Direct Line Added 13 To add another VoIP direct line, repeat steps 9 through Click the Next button at the bottom of the dialog box. The Dialing Settings screen opens. Figure 7 Dialing Settings 15 Enter the primary area code for your region in the Primary area code box. 4 of 8 SUTUS Business Central 5800

5 16 If your region includes additional area codes, click the Add button to add them. 17 Click the Finish button to save your configuration changes and close the dialog box. SUTUS Business Central 5800 is now configured to use ThinkTel service for inbound calls. ThinkTel Registration appears in the VoIP Service tab, and the Registered box is green. Figure 8 SUTUS Business Central 5800 Configured for ThinkTel Service 18 Complete the instructions in the following section to configure SUTUS Business Central 5800 to use ThinkTel for outbound calls. ThinkTel Configuration 5 of 8

6 Configuring SUTUS Business Central 5800 to Use ThinkTel for Outbound Calls Complete this procedure after setting up ThinkTel service in Business Central Manager as described in the previous section. To Configure Outbound Call Processing 1 If you are not already logged on to Business Central Manager, log on as a system administrator now. 2 In the Administration explorer on the left side, select Phone Line & VoIP. 3 Select the Outbound Calls tab. 4 Select the Outbound Call Processing tab. Figure 9 Outbound Call Processing 5 Click the Modify Outbound Call Processing Settings button. The dialog box shown in Figure 10 opens. 6 of 8 SUTUS Business Central 5800

7 Figure 10 Modify Outbound Call Processing 6 Do one of the following: If you do not have PSTN phone service, select Prefer all calls go to *VoIP service (including 911) from the Outbound call processing drop-down list. If you do have PSTN phone service, select whichever option best suits your company s needs. Figure 11 Outbound Call Processing Options 7 Click OK to save your configuration changes and close the dialog box. SUTUS Business Central 5800 is now configured to use ThinkTel service for outbound calls. ThinkTel Configuration 7 of 8

8 Support and Version Information SUTUS Customer Support Contact Information Toll Free Phone: Web: Version Information Document Number: BC5800-TTC-R1.0 Document Version: Copyright: 2013 SUTUS, Inc. All rights reserved. 8 of 8 SUTUS Business Central 5800