Converged Retailing Roadmap Can general merchandise retailers deliver the shopping experience consumers really want? An NCR White Paper
|
|
- Arabella Summers
- 8 years ago
- Views:
Transcription
1 Converged Retailing Roadmap Can general merchandise retailers deliver the shopping experience consumers really want? An NCR White Paper
2 02 Are retailers providing consumers with the shopping experience they really desire? Consumers today are more informed, empowered and digitally dependent than ever before. This translates into a shopper that expects a converged retailing experience: seamless and consistent interactions whether at home, on the go, or in the store. Retailers must move beyond multichannel retailing to provide a smooth, integrated consumer shopping experience that includes loyalty programs, social media and digital marketing. According to a study by Retail Systems Research, 100% of responding retailers believe the multi-channel shopping experience should be converged for a consistent experience. However, only 32% have achieved this goal. 1
3 03 Five service attributes are changing the game. Now, retailers must jump in or lose out. To gain insight into the state of omni-channel, NCR conducted consumer surveys and grocery retailer observations in North America, the United Kingdom (UK)/Europe and Japan. These surveys the NCR 2012 C-tailing Research: Global Consumer Insights Survey and NCR Retailer Benchmark Study revealed which top five retail service attributes mattered most to consumers and how well retailers are providing those capabilities. It s clear the omni-channel shopper has changed the game, and a new paradigm has been introduced in the general merchandise retailer/ consumer relationship. What s next? Retailers must act quickly to align their operations with the new reality of converged retailing. For retailers ready to respond to consumer demand for a converged retailing experience, there is a roadmap. Read on to learn more.
4 04 Attribute #1 Purchase Online, Return in Store In today s retail environment, brick-and-mortar businesses can t compete without an online presence. But this feature alone isn t enough. The importance of retailers accepting returns in-store for purchases made online ranked high among the consumers surveyed. Clearly, retailers are paying close attention to this growing consumer demand. According to a 2012 Aberdeen Group study, an increasing number of retailers are accepting in-store returns for items purchased online. 2 A buy online, return to store service offers benefits to both the retailer and the shopper. Retailers can make additional sales once the consumer is in the store, and the shopper can avoid the cost of return shipping. Keep in mind that in-store returns need to be easy. A recent multi-channel report from GSI Commerce indicated that 76% of consumers cited expensive or lengthy online return or refund procedures as a reason for not making a repeat purchase. 1
5 Where do I begin? Retailer Roadmap Starting Point #1: In-store returns for online purchases with NCR Advanced Store Enterprise Returns Management NCR Advanced Store and Enterprise Returns Management integrate with the retailers online web store application, so associates have a consistent and efficient experience when accepting a return that was ordered online. The Consumer-Retailer Gap 78% of shoppers surveyed in North America and 73% in the UK/ Europe stated that buy online, return to store was a highly valued retailer attribute. # This demand hits home among the favorite retailers identified by consumers participating in the NCR survey: 82% in North America and 52% in the UK/Europe offered this option versus 26% of retailers that did not.± Sears is taking in-store returns a step further by adding a drive-through service that allows customers to return or exchange purchases without leaving their cars. 05
6 06 Attribute #2 Personalized In-Store E-Coupons More than ever, consumers are cost-conscious and time-strapped. The faster shoppers can receive money-saving communications from their favorite retailers the better. Most of the surveyed consumers would opt-in for the delivery of personalized coupon offers to their inbox or mobile devices while shopping in the store. Retailers have opportunities both inside the store and outside their walls to demonstrate that they know what their individual consumers want and how to deliver it. In fact, 20% of retailers are now using mobile technology as a marketing channel for streaming promotional content, coupons, ads and other marketing messages via SMS and MMS. 3 2
7 Where do I begin? Retailer Roadmap Starting Point #2: Personalized offers with NCR Advanced Marketing Solution (AMS) NCR AMS integrates with all retailer touchpoints online, mobile and in the store to drive consumer loyalty with highly targeted promotions and incentives. This comprehensive, flexible and consumer-specific omni-channel offer-management solution is the first step in meeting the consumer demand for digital coupons. The Consumer-Retailer Gap The majority of shoppers would welcome personalized offers delivered electronically: 73% in North America and 61% in the UK/Europe. # Yet only 18% of North American retailers currently provide this feature. Retailers in the UK/Europe are slightly more proactive (39%).± A 2011 Coupons.com survey showed that digital coupon users make 48% more stock-up trips than the average shopper, with 18.6 and 12.6 stock-up trips per year, respectively. 4 07
8 08 Attribute #3 Seamless Purchase Online, Pick Up In-Store The ubiquity of e-commerce sites means consumers can shop at their favorite retailer whenever they want. Retailers can help satisfy the consumer s desire for instant gratification and reduced shipping costs by providing the option for purchases made online to be picked up in their local store. As the battle for consumer mind- and wallet-share rages on, retailers are beginning to recognize the competitive edge that can be gained by offering these shopping conveniences. 3
9 Where do I begin? Retailer Roadmap Starting Point #3: NCR Advanced Store and VendorNet StoreNet In-Store Pickup Solution When deployed with StoreNet, NCR Advanced Store links store inventories with e-commerce platforms to enable shoppers to buy online and pick up in the store, while allowing retailers to accept exchanges and returns for purchases made across multiple channels. The Consumer-Retailer Gap 68% of consumers in North America and 60% in the UK/Europe stated they would like the ability to pay for purchases online and pick up their items at their convenience. # Nearly half of retail locations observed are already providing this shopping convenience for consumers: 44% (52% in UK/Europe; 35% in North America) offered this service, while 48% did not.± Case in point: The 2011 edition of the Top 500 Guide listed 84 retailers that offered an in-store pick-up option to consumers who ordered from their e-commerce sites, up from the 77 retailers that offered the service in
10 The option to buy online and pick up in the store is a Retailers who offer the option to pick up online purchases at the physical store are boosting their revenue overall. Meanwhile, shoppers love this feature because they can often receive their purchases sooner and avoid costly shipping fees. In short, it s a win-win! Still not convinced? Read on! Walmart was the first major retailer to offer cash payments for online transactions to accommodate its customers without a credit or debit card. 5 Now, more than half of the sales made on Walmart.com are picked up in-store. 6 For The Container Store, online orders for in-store pickup tend to be much larger than typical in-store purchases. The Container Store customers who pick up orders in-store visit about 50% more often than customers who shopped only in the stores. 7 Toys R Us has gone one step further by adding a pay instore option on their ToysRUs. com and BabiesRUs.com e-commerce sites. Consumers who select the option at checkout then visit one of the retail chain s brick-and-mortar stores and pay at any register to have their web orders processed. 8 10
11 Attribute #4 Pre-Sale Communications Consumers are often primed to purchase the next hot retail product be it a gadget, book or fashion accessory. Retailers can tap into this market of would-be buyers by allowing them to opt-in to notifications about new and pre-order products. The majority of consumers who participated in the NCR survey believed this was a valuable retailer offering. And, when consumers opt-in to be notified about advanced store sales, it presents an open-door opportunity for retailers to engage them. The Consumer-Retailer Gap 48% of consumers in North America would welcome contact from retailers about upcoming products available for pre-sale, as would 55% of UK/Europe consumers. # However, only 12% of North American retailers provided the feature. Across the pond, UK/ Europe retailers are responding slightly better with 26% meeting the demand.± 4 11
12 12 Where do I begin? Retailer Roadmap Starting Point #4: Personalized offers with NCR Enterprise Preference Manager (EPM) and NCR AMS, and coordinated customer outreach with NCR APTRA emarketing NCR EPM empowers retailers to capture the voice of the consumer, create a consistent brand, and deliver the personalized shopping experience consumers want. When integrated with NCR AMS, consumer preferences can also be leveraged to create, disseminate and manage targeted offers, promotions and programs in real time. NCR APTRA emarketing coordinates outreach including , SMS, banner ads and electronic receipts to help retailers interact with consumers and prospects. The solution allows unlimited personalization opportunities to strengthen consumer communications.
13 13 Attribute #5 In-Store Self-Service for Home Shipment Consumers are accustomed to using technology independently to assist with the sales transaction. In today s retail landscape, in-store kiosks are musthaves for keeping pace with the competition. Among the shoppers surveyed by NCR, nearly half stated they would be willing to use in-store kiosks to make purchases for shipment to their home. Online sales for brick-and-mortar stores are growing fast. Take Macy s, for example, whose online sales increased by 40% in 2011 and now represent 7% of the company s total sales revenue. As a result, Macy s is looking to add in-store kiosks to enable shoppers to access inventory beyond what s on the physical store floor, which is being called an endless aisle. 9
14 Where do I begin? Retailer Roadmap Starting Point #5: Endless Aisle Kiosks with NCR Netkey NCR Netkey is an enterprise-level kiosk and digital signage platform enabling retailers to create and manage content remotely. In addition to NCR Netkey being an endless aisle kiosk solution that helps consumers order online within the store when a particular item is not available, it can also be used for way-finding, price inquiry or product details. The Consumer-Retailer Gap North American retailers lag when it comes to meeting this shopper demand: 19% of retailers provided in-store kiosks± versus 44% of consumers who desired this technology #. Europe/UK fared slightly better: 46% of consumers surveyed would like this option# and 52% of retailers are meeting the demand±. 14
15 By following a roadmap, general merchandise retailers can meet consumer demand for an omni-channel experience. NCR s benchmarking results indicate a disconnect between what shoppers expect and what retailers are actually delivering. NCR s suite of converged retailing solutions can help retailers chart their course for moving beyond multi-channel retailing to an omni-channel model, which provides consumers with a highly personalized, digitally enabled, self-service experience across all channels. Roadmap for General Merchandise Retailers: o For In-Store Returns of Online Purchases: NCR Advanced Store integrates with the retailer s online web store application, so associates have a consistent experience when accepting a return that was ordered online. o For Personalized Offers: A pair of integrated, converged retailing solutions NCR EPM and NCR AMS enable highly personalized offers. NCR EPM captures consumer preferences by learning behaviors (such as preferred language) and their expressed choices on products, services or other data points. These collected preferences can then be aligned with personalized offers in NCR AMS. 15
16 16 o For Pay Online, Pick Up In-Store Purchases: NCR Advanced Store integrates with VendorNet StoreNet In-Store Pickup Solution to provide a seamless transaction from the web purchase to the in-store pickup of merchandise. o For In-Store Kiosk Purchases: The endless aisle feature in NCR Netkey integrates with the retailer s back-end e-commerce system to enable consumers to browse for product information, check inventory, compare products and order out-of-stock items or products not carried in the store.
17 If you re ready to experience how converged retailing can transform the way you engage your customers, NCR can show you the way. Contact your NCR representative NCR Corporation 3097 Satellite Boulevard. Duluth, Georgia USA
18 About the research NCR conducted two surveys to make up the NCR 2012 C-tailing Research: Global Consumer Insights Survey and the NCR Retailer Benchmark Study. To gain insights into consumer preferences for multi-channel service offerings, NPD was commissioned to complete 300 consumer surveys in nine countries with grocery and non-grocery retailers. Countries surveyed included: Canada, France, Germany, Italy, Japan, Spain, Sweden, the UK and the United States. NCR Customer Experience Consulting conducted a benchmark study to gather data from top retailers in Canada, France, Germany, Italy, Japan, Spain, Sweden, the UK and the United States to determine which of the multi-channel capabilities selected as most desired by consumers were currently provided by the top and consumer favorite retailers. Sources # Results of the NCR Global Consumer Insights Survey ± Results of the NCR Retailer Benchmark Study * Calculation note: In the Retailer Benchmark Study not all retailers were observed, resulting in percentages not equal to Nikki Baird and Brian Kilcourse, Omni-Channel 2012: Cross-Channel Comes of Age, 2012 Benchmark Report, Retail Systems Research (RSR). 2. Aberdeen Group, The New Point-of-Service Study, August Aberdeen Group, State of Multi-Channel Retail Marketing: A Paradigm Shift for Reaching New Customers, May Coupons.com survey, Sarah Perez, Wal-Mart Adds Pay with Cash for Online Shoppers at Walmart.com, Tech Crunch, April 26, Stephanie Clifford, Luring Online Shoppers Offline, nytimes.com, July 4, 2012, 7. John Thrailkill, Vice President of Stores. The Container Store Allison Enright, Toys R Us adds cash as an online payment option, Internet Retailer, November 1, 2012, 9. Laura Heller, Macy s to Embrace In-Store Technology for Shoppers, Deal News, May 2012, In-Store-Technology-for-Shoppers-Including-Free-Wi-Fi/ html
HOW THEY ARE SHOPPING NOW
HOW THEY ARE SHOPPING NOW Current trends and challenges in digital retailing An NCR white paper Are you ready for today s retailing? It s not just about what consumers want to buy. It s about how they
More informationFULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING
FULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING Creating the supply chain visibility, accuracy, control and flexibility retailers need to meet the demanding fulfillment expectations of the
More informationOMNICHANNEL RETAILING: MAKING MORE DOLLARS, AND MORE SENSE. An NCR White Paper
OMNICHANNEL RETAILING: MAKING MORE DOLLARS, AND MORE SENSE An NCR White Paper According to one survey, 80 percent of companies believe they deliver a superior customer experience; yet, only eight percent
More informationAn RIS News Whitepaper
An RIS News Whitepaper The Omnichannel PRODUCED BY There is abundant evidence that the shopper preference for buying online and picking up in a store has become part of mainstream retailing. It is a logical
More informationAre you looking for a single solution to deliver targeted marketing campaigns across multiple channels?
Are you looking for a single solution to deliver targeted marketing campaigns across multiple channels? NCR APTRA TM emarketing For Retail Experience a new world of interaction C-Tailing Imperative Marketers
More informationRIGHT INTEGRATION STRATEGY - A CORNERSTONE FOR OMNI-CHANNEL RETAIL
WWW.WIPRO.COM RIGHT INTEGRATION STRATEGY - A CORNERSTONE FOR OMNI-CHANNEL RETAIL Gaurav Sai Mittal Table of Contents 03 Introduction 04 Creating an Omni-Channel Experience Functional Building Blocks 05
More informationHow To Be An Integrated Omnichannel Retailer
OMNICHANNEL RETAILING: FROM VISION TO REALITY Exploring how to meet the critical need for bringing superior anytime, anywhere shopping journeys to life For more information visit ncr.com or contact us
More informationENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE
ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE Creating the Optimal Omni-Channel Experience Companies with the strongest omni-channel customer engagement strategies
More informationPresented In Conjunction With: Feature Sponsor
Presented In Conjunction With: Feature Sponsor Presented In Conjunction With: The Sale Is The Omni-Channel Retailers have come to realize the channel customers use to make purchases does not matter, because
More informationA roadmap to Omnichannel Championship
1 Introduction SHARE THIS E-BOOK A roadmap to Omnichannel Championship E-BOOK SPONSORED BY This E-book will assist retail business and IT managers to understand which are the key elements that must be
More informationThought Leadership White Paper. Omni-channel transforms retail transactions
Thought Leadership White Paper Omni-channel transforms retail transactions Omni-channel transforms retail transactions Many consumers today cross channels inherently, often back and forth without even
More informationThe Future of Omni-Channel in the New World of Retail
The Future of Omni-Channel in the New World of Retail Peter Sheldon, Principal Analyst Forrester Research @peter_sheldon 63% of consumers visit a manufacturers site to find product information 2 ...and
More informationViewpoint on the Canadian Retailing Sector
on the Canadian Retailing Sector August 2014 E-commerce Growth Opportunities in a Changing Retail Environment The traditional retail model is changing at a rapid pace in Canada and as a consequence, retailers
More informationThe Shopatron Omni-Channel Playbook
The Shopatron Omni-Channel Playbook The Shopatron Omni-Channel Playbook ecommerce, like football, is all about strategy. The plays you choose and your execution decide whether or not you win the game.
More informationDriving Digital Transformation with Modular Order Management
Driving Digital Transformation with Modular Order Management DON DAVIS Editor-in-Chief Internet Retailer MICHAEL HINES VP of Ecommerce Technology & Mobile Strategy Nine West Holdings, Inc. MICHAEL SONIER
More informationSTAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for
STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for An NCR Travel Brochure Happy customers? It s all about being ready.
More informationCUSTOMER! ENGAGEMENT SURVEY RESULTS
CUSTOMER! ENGAGEMENT SURVEY RESULTS July 2011 Table of Contents Introduction Respondent Info 3 6 QUESTIONS: How would you rank an overall customer engagement strategy in comparison to other current priorities
More information2015 8 TH ANNUAL GLOBAL SHOPPER STUDY. June 2015
2015 8 TH ANNUAL GLOBAL SHOPPER STUDY June 2015 2015 Global Shopper Study One of the most important insights from the 2015 Shopper s Study is that in the world of channel convergence, shoppers are demanding
More informationCMO DISRUPT ECOMMERCE 2.0
ebay Enterprise International CMO DISRUPT ECOMMERCE 2.0 June 2015 Darren Fifield, Head of Sales & Marketing, ebay Enterprise It s all OK? The old paradigm The new paradigm Who is the omnichannel consumer?
More informationTOP RETAILERS EMPLOY CREATIVE STRATEGIES FOR A SEAMLESS CUSTOMER EXPERIENCE
TOP RETAILERS EMPLOY CREATIVE STRATEGIES FOR A SEAMLESS CUSTOMER EXPERIENCE Today s Customers Demand a Unified, Differentiated and Personalized Retail Experience Before making a purchase, customers do
More informationFOR A MORE PERSONAL TOUCH
FOR A MORE PERSONAL TOUCH 4 ways automating your telecom storefront drives customer happiness and sales An NCR White Paper You know the feeling. When long lines and busy employees make you want to walk
More informationBringing Website-like Experience Inside the Stores
www.wipro.com Bringing Website-like Experience Inside the Stores Gaurav Mittal Head, CES (RCTG) - BAS Table of Contents Abstract...3 Current State of Retailers... 4 Intelligent Store Associates Increasing
More informationBuy Online through AT&T Premier and Pick Up in Store
Buy Online through AT&T Premier and Pick Up in Store Release Notes April 2014 Buy online in Premier and pick up in store Your Corporate Responsibility Users (CRUs) and Individual Responsibility Users (IRUs)
More informationNCR BRANCH TRANSFORMATION SOLUTIONS
NCR BRANCH TRANSFORMATION SOLUTIONS Maximizing the profitability of your branch network Putting the retail back into retail banking PUTTING PROFITABLE, RELATIONSHIP BANKING FIRST AND FOREMOST Your branch
More informationTHE OMNICHANNEL CONSUMER
THE OMNICHANNEL CONSUMER KEY FINDINGS FROM THE DELOITTE REPORT THE OMNICHANNEL OPPORTUNITY TO HELP RETAILERS UNLOCK THE POWER OF THE CONNECTED CONSUMER INTRODUCTION The internet and mobile devices have
More informationBUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP
BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP Building Omni-Channel Retail From The Back End Up 2 An average of 50% of retailers plan to increase their commitments to order management, e-commerce,
More informationRetail Industry Executive Survey
Retail Industry Executive Survey Executive Summary By working closely with hundreds of our retail customers over the past decade, TimeTrade has witnessed a dramatic transformation of the consumer-seller
More informationPowering the Cross-Channel Customer Experience with Oracle s Complete Commerce
Powering the Cross-Channel Customer Experience with Oracle s Complete Commerce Contents Overview. 1 The Trends are Clear 2 Business Challenges 3 Complete Commerce 4 Customer Successes 8 Why Oracle?. 9
More informationExclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results
Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results unveil the internal goals and external pressures driving
More informationAnalytics in an Omni Channel World. Arun Kumar, General Manager & Global Head of Retail Consulting Practice, Wipro Ltd.
Analytics in an Omni Channel World www.wipro.com Arun Kumar, General Manager & Global Head of Retail Consulting Practice, Wipro Ltd. Table of Contents 03...Extending the Single View of Consumer 04...Extending
More informationSpecialising. in Success: Five Portraits in Omni-Channel Specialty Retail
Specialising in Success: Five Portraits in Omni-Channel Specialty Retail Omni-Channel Means Using Everything You Have to Gain and Keep Customers Sporting Goods Brand loyalty drives success in specialty
More informationTransforming the Store Experience with Cisco Retail Solutions
Transforming the Store Experience with Cisco Retail Solutions A key goal for today s retailer is to become a true omnichannel business. Crossing the boundaries of digital and physical retail environments,
More informationUnified Communications Solution for Retail Industry
March 2014, HAPPIEST MINDS TECHNOLOGIES Unified Communications Solution for Retail Industry Author Sindhu Selvaraj SHARING. MINDFUL. INTEGRITY. LEARNING. EXCELLENCE. SOCIAL RESPONSIBILITY. Copyright Information
More informationin person is the new personalization.
in person is the new personalization. introducing the enterprise store associate. TIME TO LEVEL THE PLAYING FIELD. The digitally-enabled customer has upped the ante on what today s store associate needs
More informationwww.footfall.com +44 (0) 121 711 4652 ARE CLICKS CRUSHING BRICKS? Ecommerce and the digital influence on bricks-and-mortar retail
www.footfall.com +44 (0) 121 711 4652 ARE CLICKS CRUSHING BRICKS? Ecommerce and the digital influence on bricks-and-mortar retail Rumours of the store s death are greatly exaggerated Traditional retail
More informationJDA DIRECT COMMERCE. Stay Relevant and Thrive in The New Consumer Reality
Stay Relevant and Thrive in The New Consumer Reality Today s always-connected consumer is being bombarded with offers 24/7, making it harder than ever for direct retailers to break through the clutter
More informationDo More. Improving digital commerce by delivering the experience consumers expect.
Do More Improving digital commerce by delivering the experience consumers expect. Skava White Paper CONTENT Consumer Engagement 1 Consumers Choose How to Interact With Retailers 2 What Does Omni-Channel
More informationThe Omnichannel Style Guide. Setting Bold New Trends in Retail Engagement
The Omnichannel Style Guide Setting Bold New Trends in Retail Engagement Comprehensive In-Store Solutions For Creating Your Own Omnichannel Style Most retailers have put a lot of thought into their shoppers
More informationThe Global E-Commerce Gold Rush How Retailers Can Find Riches Overseas
The Global E-Commerce Gold Rush How Retailers Can Find Riches Overseas By Joanne Bethlahmy, Bharat Popat, and Paul Schottmiller E-commerce is going global as retailers from around the world take advantage
More informationThe State of Coupons and the Role of Mobile How Consumers Leverage Mobile to Save
The State of Coupons and the Role of Mobile How Consumers Leverage Mobile to Save February 2016 KEY FINDINGS This study of 10,843 consumers uncovered four key findings around how shoppers use coupons for
More informationThe Operational Implications of Omnichannel Retailing
The Operational Implications of Omnichannel Retailing How Creating a Balanced Retail Strategy Can Increase Basket Size, Grow Conversion Rates, and Reduce Inventory Losses By Edward Westenberg, Bharat Popat,
More informationLeading Edge Insights into the World of the Wealthy
New York Vol. 10 No. 1 First Quarter 2014 Leading Edge Insights into the World of the Wealthy Inside This Issue: WealthSurvey: Leveraging Technology In-Store and Online Affluent U.S. consumers weigh in
More informationHow to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this
More informationAre you ready to boost the effectiveness of your promotions and loyalty program?
Are you ready to boost the effectiveness of your promotions and loyalty program? Frequently Asked Questions About Enterprise Offer Management An NCR White Paper 2010 Experience a new world of interaction
More informationChanging Consumer Behaviors are Re-Casting the Role of the Store Associate
RETAIL PERSPECTIVES: Store Associates Become Cross-Channel Salespeople Changing Consumer Behaviors are Re-Casting the Role of the Store Associate Introduction Today s shoppers are more selective, more
More informationFOODIE CORE. In the heart of your online grocery system. All the tools you need to run modern and cost-efficient grocery operations online
FOODIE CORE In the heart of your online grocery system All the tools you need to run modern and cost-efficient grocery operations online BRING YOUR BRAND AND BUSINESS ONLINE Interfaces to retail systems
More informationAchieving Profitability In An Omni- Channel Fulfillment Model Executive Perspective
Achieving Profitability In An Omni- Channel Fulfillment Model Executive Perspective Brian Kilcourse, Managing Partner April, 2015 Sponsored By Synopsis Retailers can t afford to wait too long to get started
More informationOptimize Order Management for Omnichannel Success
Optimize Order Management for Omnichannel Success Order management systems have long been a key bridge between the customer-facing and back-end areas of omnichannel operations. Today, with stores doubling
More informationShopatron ebook 4 Compelling Cases for Ship-from-Store. Shopatron ebook 4 Compelling Cases for Ship-from-Store 2014 Shopatron, Inc.
Shopatron ebook 4 Compelling Cases for Ship-from-Store Shopatron ebook 4 Compelling Cases for Ship-from-Store 1 ecommerce is Transforming: Multi-Channel Retailers During the 2013 holiday shopping season,
More informationThe Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions
The Connected RetAil Experience Empowering Employees, Reinventing Customer Interactions Retail will change more over the next five years than the last 50 years. Source: Operating Seamlessly: Integrating
More informationTaking A Crawl, Walk, Run Approach To Cross-Channel Marketing
WHITE PAPER Taking A Crawl, Walk, Run Approach To Cross-Channel Marketing A Guide to Help Retailers Build a Successful Long-Term Customer Engagement Strategy by Integrating Mobile, Social and Email Marketing
More informationProactively Increasing Your Online Sales
Proactively Increasing Your Online Sales TABLE OF CONTENTS Executive Summary...1 The Problem with Online Sales...1 Best Practices to Increase Online Sales...3 Executive Summary Selling online is more than
More informationCLOUD SOURCING FOR AN OMNI-CHANNEL WORLD
CLOUD SOURCING FOR AN OMNI-CHANNEL WORLD March 7, 2013 An Industry White Paper Prepared For TradeCard By Patrick Lamson-Hall Managing Editor, Sourcing Journal Online Table of Contents 1. Omni-Channel Retailing
More informationBestFit Mobile. Visit booth 437 to learn more.
BestFit Mobile Engage customers, personalize the shopping experience, and measure brick-and-mortar store environments with solutions from BestFit Mobile, a Software Paradigms International company. BestFit
More informationHow To Go Omni Channel Using Beacons
Beaconstac How Retailers can go Omni channel using Beacons 1 Contents Why beacons are the key to omni channel retail 3 What is omni channel and why it is a must have for retailers 3 How retail stores can
More informationCanadian Brands Take the Next Step into Omni-Channel Retail
Canadian Brands Take the Next Step into Omni-Channel Retail A WBR Digital Whitepaper Presented in Conjunction with OSF Global Services, Magento, and Canada Post Summer 2015 Introduction This paper explores
More informationBringing Digital into Store, now and in the future
Bringing Digital into Store, now and in the future Neil Adamson Digital Commerce Lead Accenture Interactive Agenda The now An integrated store The future Recent history: multi/omni-channel Multi-channel
More informationEnhancing the Store Shopping Experience in an Omni-Channel World
Enhancing the Store Shopping Experience in an Omni-Channel World Brick-and-mortar stores are still the site for the bulk of retail transactions, but while they are in no danger of extinction, they do face
More informationGuide. Omni-Channel Order Management
Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and
More informationBuy anywhere, Fulfill anywhere
Buy anywhere, Fulfill anywhere Considerations for Omni-Channel Retail Supply Chain David Hogg, Commerce Solutions Leader Europe October 15 th, 2014 1 1 Customer demands are driving supply chain developments
More informationHow To Be Successful In A Cross Channel Retailing
Foreword Retail industry is currently going through a once-in-a-generation transformation, primarily driven by more evolved shoppers and technological innovations. This has resulted in a structural shift
More informationMotorola Enterprise Mobility Retail Solutions: Driving customer loyalty and sales to new heights with mobility
Motorola Enterprise Mobility Retail Solutions: Driving customer loyalty and sales to new heights with mobility Regardless of whether you have a large retail operation or a small specialty store, you can
More informationOmni-channel: The Future of Retailing
Omni-channel: The Future of Retailing Jessica Golombek 11/1/2013 Summary: In the world of retail many changes have impacted the way businesses operate. Retail can date all the way back to the days of general
More informationBricks, Mortar & Mobile
Bricks, Mortar & Mobile Building an Effective In-Store mcommerce Strategy EXECUTIVE SUMMARY: Over the course of the last few decades, retail has seen ecommerce emerge and succeed as a viable sales channel.
More information4 STEPS TO MAKE THE MOST OF YOUR GUEST WI-FI
4 STEPS TO MAKE THE MOST OF YOUR GUEST WI-FI If you re not on board with Guest Wi-Fi, chances are good you ll get left in the digital dust. Even if you have outfitted your store with it, you may not be
More informationAn Oracle White Paper March 2011. European Consumer Views of E-Commerce: A Consumer Research Study of Buying Behavior and Trends
An Oracle White Paper March 2011 European Consumer Views of E-Commerce: A Consumer Research Study of Buying Behavior and Trends Introduction In July 2009, ATG (acquired by Oracle in 2010) commissioned
More informationRBTE: Big themes from Europe s biggest Retail show
RBTE: Big themes from Europe s biggest Retail show The Pierhouse team joined thousands of visitors, retailers and exhibitors at the Retail Business Technology Expo in London to discuss the challenges and
More informationHow To Make A Successful Retail Business
113: Navigating the Omni-Channel Retail World Mark Allen, Accenture Bill Connell, Macy s, Inc. Debbie Nyquist, Nordstrom Accenture: Market Trends and Consumer Perspectives 1 Everyone is Focused on Becoming
More informationEXCLUSIVE 2014 SURVEY REPORT: THE OMNICHANNEL CHALLENGE: STRATEGIES THAT WORK RESEARCH
EXCLUSIVE 2014 SURVEY REPORT: THE OMNICHANNEL CHALLENGE: STRATEGIES THAT WORK RESEARCH CONTENTS INTRODUCTION/REPORT SUMMARY... 3 OMNICHANNEL CHECK-IN: WHERE DOES YOUR COMPANY FIT IN?.... 4 ACKNOWLEDGING
More informationTABLE OF CONTENTS. 1 Introduction. 2 Top Findings. 3-4 Chapter 1: Who, What, Where & How Much
LIGHTSPEED S ANNUAL INDEPENDENT RETAIL TECHNOLOGY ADOPTION REPORT 2016 TABLE OF CONTENTS 1 Introduction 2 Top Findings 3-4 Chapter 1: Who, What, Where & How Much 5 Chapter 2: Shifting Budget Priorities
More informationNCR APTRA PASSPORT Part of NCR s enterprise hub for remote deposit capture
NCR APTRA PASSPORT Part of NCR s enterprise hub for remote deposit capture Captures images automatically for deposits while on the go NCR APTRA Passport is an omni-channel enterprise hub for remote deposit
More informationAn Oracle White Paper February 2012. 2012 B2B E-Commerce Survey: Results and Trends
An Oracle White Paper February 2012 2012 B2B E-Commerce Survey: Results and Trends Introduction Although business to consumer (B2C) gets a lot of attention for being on the sexy side of e- commerce, 2010
More informationNorwegian Retail Conference. Oslo 18 September 2013. Towards an omni-channel world
Norwegian Retail Conference Oslo 18 September 2013 Towards an omni-channel world Overall Results Hopefully customers still prefer to shop in stores, with the exception of Consumer Electronics Mobile commerce
More informationInternational ecommerce with dealer-integration. Shaun Moores General Manager Shopatron Europe smoores@shopatron.com
International ecommerce with dealer-integration Shaun Moores General Manager Shopatron Europe smoores@shopatron.com Agenda The International Opportunity Why haven t many Brands readily embraced international
More informationThe Rise of Omni-commerce and its reflections on Supply Chain Management
The Rise of Omni-commerce and its reflections on Supply Chain Management Erhan Musaoğlu Çağdaş Yıldız Büşra Kurt The Rise of Omni-commerce and its reflections on Supply Chain Management As of today it
More informationThe Need is Now: Incorrect or insufficient data about any product means it s instantly out of the running.
A CG T W h i t e p a p e r The Need is Now: Meeting Retail Demand for Digital Content Today s retail marketplace is all about the empowered consumer, and much of that power comes from access to information.
More informationLead the Retail Revolution.
Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,
More informationRetail Analytics: What s In-Store?
Retail Analytics: What s In-Store? THIS STUDY IS BASED ON A SURVEY OF 124 EXECUTIVES FROM GLOBAL RETAIL CORPORATIONS. IT EXPLORES THE INTERESTS, NEEDS AND PLANS OF THOSE EXECUTIVES FOR USING IN-STORE ANALYTICS.
More informationMobility in Retail. RapidValue Solutions
Mobility in Retail Retail Industry : Changing Landscape Why Go Mobile? Increased penetration of mobile Increased need to focus on the mobile market. M-commerce growth is outpacing traditional E-commerce
More informationChanging E-Commerce Trends
Changing E-Commerce Trends E-Commerce trends that will change the way of shopping E-commerce came to existence more than two decades ago. It is still going strong. As per emarketer, worldwide e-commerce
More informationDESIGNING AND WHOLESALING
THOUGHT LEADERSHIP REPORT DESIGNING AND WHOLESALING you asked someone to define retailer in the year IF 2000, the answer likely would have included words and phrases such as seller of consumer goods, stores
More informationTop 10 Factors That Will Increase Conversion Rates
Top 10 Factors That Will Increase Conversion Rates Top A 3VR 10 Factors WHITEPAPER That Will Increase Conversion Rates 1 Customer Insights We should be using technology to understand who our customers
More informationINTEGRATING MOBILE ACROSS ALL TOUCH POINTS EXCLUSIVE S URVE Y RE PORT
INTEGRATING MOBILE ACROSS ALL TOUCH POINTS EXCLUSIVE S URVE Y RE PORT TABLE OF CONTENTS Executive Summary...3 Bringing Mobile Into The Store...4 Chart: Where is your organization in terms of mobile implementations?
More informationTHE NEW MCOMMERCE REALITY
Streamlining the customer experience with mobile chat. Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected,
More informationGuide To Increasing Online Sales - The Back (Office Story)
Guide To Increasing Online Sales - The Back (Office Story) 4 Ways Your Inventory & Order Management Solution Plays A Pivotal Role The one sustainable competitive advantage you have to drive more online
More informationPOS Buyer s Guide 9 Questions to Ask Before Buying a New Point of Sale
POS Buyer s Guide 9 Questions to Ask Before Buying a New Point of Sale Introduction In today s competitive and connected retail landscape, you need tools that are as multi-faceted as your business. Your
More informationUnifying Customer Experience in a Multichannel World
Unifying Customer Experience in a Multichannel World Unlocking the Full Potential of Multiple Channels To Engage, Acquire, and Retain Customers Authors Joanne Cheigh Rachael McBrearty Clive Grinyer May
More informationSOLVING OUT-OF-STOCKS FOR GOOD
SOLVING OUT-OF-STOCKS FOR GOOD 40 HOW A FEW THOUSAND DOLLARS OF TECHNOLOGY CAN BOOST REVENUE UP TO 10% Kurt Salmon consumer research shows that 50% to 60% of out-of-stocks result in lost sales consumers
More informationNCR APTRA EMARKETING DOES IT ALL
NCR APTRA EMARKETING DOES IT ALL Deliver personalized, relevant messages and marketing across multiple channels. For more information visit www.ncr.com or contact us at www.ncr.com/financial Create customer
More information2015 Holiday Commerce Marketing Guide
2015 Holiday Commerce Marketing Guide This past 2014 holiday period was a very merry season for ecommerce, witnessing a 16% growth in holiday sales over holiday 2013. 1 We have also seen continued shifts
More informationnot another omnichannel customer experience whitepaper data convergence paves the way A RETAIL PRO WHITEPAPER www.retailpro.com
not another omnichannel customer experience whitepaper data convergence paves the way A RETAIL PRO WHITEPAPER contents 03 not another customer experience whitepaper 04 omnichannel =? 05 omnichannel = customer
More informationTHE NEW INVENTORY IMPERATIVES 3 Steps To Meeting Consumer Demand With Optimized Multichannel Inventory Management
Retailers world-wide are losing $818 billion annually due to inventory distortion the combined cost of out-of-stocks and lost sales, and overstocks that retailers must discount deeply to sell. IHL Group
More informationPage 1. Transform the Retail Store with the Internet of Things
Page 1 Transform the Retail Store with the Internet of Things The Internet of Things is here today There s a new era dawning in the retail industry, and it s being driven by the Internet of Things. The
More informationSMART MARKETING GROWS LOYALTY AND REVENUES
SMART MARKETING GROWS LOYALTY AND REVENUES NCR Airline Digital Marketing helps you boost revenues and build customer loyalty An NCR Travel Brochure First look: what our customers say Initial feedback from
More informationOmni-channel stores offer seamless offline and online retail experiences
Cheil s Up II Written by Jiyoung Shon, Retail Marketing Team 06 Omni-channel stores offer seamless offline and online retail experiences With the spread of mobile devices, more people are purchasing things
More informationRAKUTEN ATTRIBUTION MEASURING THE MODERN SHOPPER RAKUTEN ATTRIBUTION
RAKUTEN MARKETING Measuring the Modern Shopper Measuring the Modern Shopper Introduction Modern retailing is developing fast and the lines between online and offline are increasingly blurred. We have come
More informationPhysical/Digital Convergence: New Technology for Omnichannel Retail
Physical/Digital Convergence: New Technology for Omnichannel Retail Moderator Allison Enright Editor Internet Retailer Featured Panelist Nikki Baird Partner Retail Systems Research Speaker Jeremy Wilson
More informationCross-channel payment solutions ABI CARTE 2015, ROMA, 5 NOVEMBRE 2015 VINCENZO ROMEO EASTERN EUROPE & AFRICA INNOVATION DIRECTOR
Cross-channel payment solutions ABI CARTE 2015, ROMA, 5 NOVEMBRE 2015 VINCENZO ROMEO EASTERN EUROPE & AFRICA INNOVATION DIRECTOR 1 The need for cross-channel payment solutions 3 mpos Solutions Challenges
More informationHow To Run An Ecommerce Business With An Integrated Ecommerce Platform
INTEGRATED ECOMMERCE UniteU Technologies UniteU Commerce CRM ERP + Legacy Systems Point of Sale P1 UniteU Commerce Many retailers deal with the frustration that accompanies having to manage separate functions
More informationOmnichannel Payments
Omnichannel Payments The Connected Consumer The way consumers buy goods and services is changing profoundly We now exist in a truly global, connected and digital world. A world of choice that lets us purchase
More information