DESIGNING AND WHOLESALING

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "DESIGNING AND WHOLESALING"

Transcription

1

2 THOUGHT LEADERSHIP REPORT DESIGNING AND WHOLESALING you asked someone to define retailer in the year IF 2000, the answer likely would have included words and phrases such as seller of consumer goods, stores stocked with merchandise and simply, merchant. In 2015, the word is more likely to summon descriptors such as private label purveyor, fashion trendsetter, sourcing powerhouse and omnichannel enterprise. A similar dichotomy of definitions would likely have come from describing an apparel wholesaler, fashion brand or garment manufacturer, then and now. In just over a decade, traditional business boundaries have gradually dissolved, and new business models have emerged. Regardless of what they are called, today all of these players are on the same quest to satisfy a connected consumer who wants a rewarding and hassle-free shopping experience. Those who succeed pave their way for future growth. Whether a retailer is expanding its private label collections or a wholesaler is opening new retail outlets, they will have to develop new capabilities, acquire new technology and build new infrastructure to support their strategies. In many cases, retailers are designing their own product, sourcing the components for that product and having it manufactured globally. They then bring it into warehouses from which it can go anywhere into their own stores, into a wholesale division that sells to other retailers, into other channels such as e-commerce and catalogs, says Rob Henneke, executive vice president, Retail Process Engineering LLC (RPE). It adds new layers of complexity to the old model, and it s completely different from what we had 15 years ago, before e-commerce really got started. Evolving Business Models There are a variety of drivers, opportunities and challenges as more retailers embrace designing and wholesaling and as more brands expand their retail presence. Among key drivers are the need to introduce more products per season, to gain greater merchandise control and to capture larger margins. Some retailers and brands are exploring concession or consignment business models, whereby the brand usually owns the inventory until it sells, at which time the retailer pays the brand a royalty. Such store-withina-store arrangements can help retailers manage their operational costs because they can carry a lighter inventory load. They also can give brands more control over how their products are merchandised. Like click-and-collect commerce, vertical retailing or cataloging, consignment selling is just one more face of omnichannel retailing. For each different business model, there are new rules, different data flows and more processes to manage. Gaurav Pant, EKN senior vice president of research and principal analyst, explains that more apparel retailers are leveraging expanded networks and building ecosystems to support new delivery models: The challenge is that they have to figure out how to manage the business, such as how to take bulk merchandise and get it to other partners, manage all of the communications manage all of the things that matter when you re more of a distributor or manufacturer than a retailer. Retailers need to follow the customers where they are and where they will be This shift requires viewing your retail presence not just as the stores or channels you control but the ecosystem that you play in and providing product access and adequate brand support to that ecosystem, says Gaurav Pant, EKN SVP of Research & Principal Analyst. The modern ecosystem might include new channels such as messaging apps, online marketplaces, alternative delivery partners or social media sites, says Pant. Retailers need to follow the customers where they are and where they will be This shift requires viewing your retail presence not just as the stores or channels you control but the ecosystem that you play in and providing product access and adequate brand support to that ecosystem. The shifting and blurring of traditional retail paradigms promises to continue. In its 2014 state-ofthe-industry research report, Retail Innovation and Technology: Viewpoints on Merchandise Innovation, EKN revealed that retailers expect a 4.5 percent average revenue increase due to cross-channel commerce and expect the share of online sales to increase from the current 13 percent to 19.1 percent by OCTOBER

3

4 Q & A EXECUTIVE INSIGHT QHow do you see some fashion retailers and manufacturers breaking out of their traditional roles, developing new capabilities and trying new business models? What are some factors driving this evolution? That s a very good question. We ve been noticing a blurring of lines between business models and distribution channels. Not only are we seeing brand manufacturers and wholesalers getting into the retail space with brick-andmortar and e-commerce offerings, but quite often, we re seeing the other side of the coin. Retailers are venturing into wholesale via stores-within-stores or concessions partnerships as well as designing their own private labels. The interesting end result is achievement of vertical integration with synchronization of operations across the entire supply chain from product development to omnichannel retail. The factors driving this evolution include a need to increase revenue, margin, brand image and quality. More importantly, it s the rise of the connected shopper, empowered with tremendous amounts of information that has dramatically transformed the fashion industry. With the proliferation of consumer technology, fashion companies are confronted with an unprecedented change in consumer demand. Shoppers are now used to relying on technology and digital devices to simplify their lives. They want a seamless customer experience, one that allows them to purchase products whenever and wherever they want. QWhat technology and operational changes are needed to support new roles taken on by these different types of fashion businesses? To compete in today s omnichannel world, retailers have to integrate their operations and processes throughout the supply chain. The reality is that a significant number of companies have disconnected operations. Their infrastructure and systems were not built to address evolving customer expectations and the multitude of customer touch points that exist today. What do retailers need? Enterprise-wide information accessibility, which can be achieved by breaking down the silos between product development, sourcing, manufacturing, merchandising and distribution. As with any initiative of this scale, it s necessary to have organizational alignment across systems, employees and partners. This means embracing structural change, creating an integrated technology platform, improving customer analytics and optimizing supply chain operations. C-level executives need to support this type of transformation if they are to have any chance of ensuring true integration between business units (e.g. manufacturing, wholesale, retail and e- commerce). With the right technology in place, fashion companies can respond in real-time to market shifts, enabling more demand-driven business processes, profitability and, above all, customer satisfaction. MORIS CHEMTOV President Jesta I.S. QHow does the concept of the endless aisle apply more than ever to fashion companies active in omnichannel commerce? When they shop, customers don t think in terms of channels, platforms or devices. They only think about satisfying their needs in the most convenient manner. They want endless aisle capabilities where they can order an item irrespective of where it s physically located. They also want to be recognized regardless of the channel they shop and expect retailers to fulfill from anywhere (warehouse, store or vendor), facilitate in-store pick-up of web orders and support returns anywhere (warehouse, stores). To keep pace, fashion brands need to synchronize their demand and supply chain by leveraging the right technology, one that allows them to share a global inventory and provide flexible distribution and fulfillment options. It s also necessary to have a centralized data repository to enable a single view of the customer. Put simply, endless aisle makes omnichannel commerce possible. It unifies inventory across channels and enables associates to match every customer request with available stock. Jesta I.S. provides fully-integrated supply chain, inventory management and omnichannel retail software solutions for brand manufacturers, wholesalers and retailers specializing in apparel, footwear and soft goods. The web-based Suite includes Product development, Sourcing, wholesale, B2B ecommerce, Inventory Management, Distribution, Web Order Fulfillment, Point of sale, Financials, Analytics and Mobility across the enterprise. Jesta's Vision Suite is a modular platform that eliminates the inefficiencies and inaccuracies of disjointed applications. On the wholesale side, brands leverage the platform to reduce costs and increase agility across product development, sourcing, manufacturing, sales and distribution. On the retail side, merchants utilize the merchandising and POS software to optimize business operations and cultivate customer engagement. 36 OCTOBER

5 THOUGHT LEADERSHIP REPORT DESIGNING AND WHOLESALING [Fashion businesses] need to avoid cobbling together too many different applications, from too many software vendors on too many different platforms with too many different databases. For the most accurate data, they need a single source of information, says Rob Henneke, EVP. Retail Process Engineering LLC. Lagging Legacy Systems In this period of omnichannel expansion, when fashion firms depend on legacy IT systems, there is the potential for functionality gaps, which can limit opportunities for operational excellence. The primary issue is that most legacy systems were not designed to support diverse business models and processes. They usually emphasize retail store operations or wholesaling or e-commerce, but rarely all three. Yet today, many apparel companies need systems to support all of these models. From an IT perspective, they must integrate or perish. Some businesses have added point solutions to address the most pressing limitations of their older systems. However, bolt-on strategies generally are not sustainable in the face of increased omnichannel complexities, particularly as companies expand through acquisition or by entering new product categories and channels. When retailers have a mix of legacy and newer point solutions, there tend to be organizational silos, with staff working in their own camps and different divisions using disparate systems. When a company s technologies cannot easily talk to each other, it creates multiple islands of data and considerable manual data manipulation. For example, a retail planner might have to view information from multiple computer programs, flipping between screens, only to end up pulling pieces of data from all of them into an Excel spreadsheet to build a plan. In its retail innovation report, EKN addressed this challenge, noting that omnichannel volume growth further complicates the scalability, repeatability and extensibility of integrated merchandise planning and execution. For its report, EKN surveyed 91 retailers, 66 percent of whom were apparel and specialty retailers. The research found that close to 60 percent of retailers indicated partial or no integration between their merchandise planning and execution at the process and systems level. In particular, EKN survey respondents expressed a keen desire to integrate product design and development data. Thirty-three percent of EKN survey respondents indicated they planned to do so within 12 months. According to the report, the key factors driving this integration are a need to differentiate products from those of competitors and to deal with increased price competition and rapidly changing consumer demand. EKN s study concluded that retailers need to evaluate integrated models of merchandise operations and technology adoption that aid range expansion, rapid new product introduction, faster lead time and sellthrough in their omni-market and omnichannel environments. Technology for The New Retail Against the backdrop of the latest fashion industry, retailers are donning their designer and wholesaler hats, and brand manufacturers and wholesalers are honing their retail skills. Yet even as they go in different but complementary directions, they all require advanced technology built to support extended supply chain responsibilities and new sales models. As fashion businesses now blur the lines as both retailers and wholesalers they need one single version of the truth when it comes to the various business units, explains Henneke. They need to avoid cobbling together too many different applications, from too many software vendors on too many different platforms with too many different databases. For the most accurate data, they need a single source of information. Likewise, Pant points out that many apparel retailers and brands are managing their omnichannel commerce by cobbling extinct solutions together and making them work instead of having something that s a bit more holistic. However, for companies ready to make the leap, there are end-to-end solutions built to handle all of the functions fashion businesses must manage today. This includes collaborative design and development, sourcing and manufacturing, warehousing, wholesaling, consignment sales, web order fulfillment, store operations, clienteling and omnichannel merchandise planning and allocation. OCTOBER

6 THOUGHT LEADERSHIP REPORT DESIGNING AND WHOLESALING There also are solutions capable of running multiple brands on a single software platform. Until recently, fashion businesses had no choice but to manage different brands or business units on different software instances, even if the technology was from the same vendor, Henneke notes. When you are dealing with multiple instances of the same software, it s much harder to manage, very time-consuming and more expensive to maintain, he says. When you can operate all of these various brands on a single instance of the software, your IT costs come down significantly. This vertically integrated software also can be leveraged to manage sourcing and demand, merchandising and store operations. Such solutions are ideal for fashion retailers, brands, wholesalers and manufacturers who want to bring all of their data together under one IT umbrella. Among the EKN report s recommended actions was to adopt integrated merchandise planning with product lifecycle, product data, order and supplier collaboration tools in order to reduce total cost of ownership, including costs associated with products, vendors, software, maintenance and process updates. The report also recommended that retailers develop one view of product for internal and external stakeholders, in part by avoiding continued use of point-to-point merchandise/product planning and execution. With integrated technology comes greater visibility across channels. In the end, you re looking at selling to an extended set of retailers, or of distributors in a certain sense, online and offline, affirms Pant. The ability for you to plan across the board means that you are going to have fewer out-of-stock situations and a lower level of inventory that you need to carry, which puts you in a better place from a cost perspective. Transitioning to modern, omnichannel retail solutions streamlines processes across all channels, better matches supply and demand, centralizes information and ensures seamless visibility, clarifies Henneke. Companies can grow and become more profitable when they use today s adaptable and real-time solutions that are more secure, scalable and provide functionality that addresses all of the requirements across both wholesale and retail. This convergence of information, systems and tools to manage processes from apparel design to the consumer sales transaction represents an ambitious but achievable retail IT agenda. Those who succeed in its execution will undoubtedly represent the new retail at its best. 38 OCTOBER

FULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING

FULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING FULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING Creating the supply chain visibility, accuracy, control and flexibility retailers need to meet the demanding fulfillment expectations of the

More information

Enterprise resource planning (ERP) technology has evolved

Enterprise resource planning (ERP) technology has evolved THOUGHT LEADERSHIP REPORT EVOLVING ERP: EXPECT MORE FOR YOUR MONEY Enterprise resource planning (ERP) technology has evolved and transformed, covering more ground with a more simplified format than systems

More information

2012 State of B2B E-Commerce

2012 State of B2B E-Commerce 2012 State of B2B E-Commerce Executive Summary As digital commerce has transformed all commerce over the last decade, customers have been offered increasing control over their buying experience. Ease of

More information

OMNICHANNEL RETAILING: FROM VISION TO REALITY

OMNICHANNEL RETAILING: FROM VISION TO REALITY OMNICHANNEL RETAILING: FROM VISION TO REALITY Exploring how to meet the critical need for bringing superior anytime, anywhere shopping journeys to life For more information visit ncr.com or contact us

More information

Presented In Conjunction With: Feature Sponsor

Presented In Conjunction With: Feature Sponsor Presented In Conjunction With: Feature Sponsor Presented In Conjunction With: The Sale Is The Omni-Channel Retailers have come to realize the channel customers use to make purchases does not matter, because

More information

A Single Commerce Platform for Omnichannel Retailing

A Single Commerce Platform for Omnichannel Retailing A Single Commerce Platform for Omnichannel Retailing How A Unified Approach Accelerates the Journey to Omnichannel, Creating Competitive Advantage Along the Way White Paper Table of Contents Introduction

More information

Is it Time to Purchase a Fashion Enterprise Solution?

Is it Time to Purchase a Fashion Enterprise Solution? Is it Time to Purchase a Fashion Enterprise Solution? Determining whether to replace an ERP, PLM or other system is a major decision for any apparel and fashion business. Fortunately, recent technology

More information

The Enterprise Software Landscape

The Enterprise Software Landscape The Enterprise Software Landscape The ability to respond quickly to shifting consumer preferences and marketplace demands is a key competitive advantage for fashion industry businesses. Technology, particularly

More information

B2B E-Commerce Solutions Empower Wholesale Distributors

B2B E-Commerce Solutions Empower Wholesale Distributors SAP Thought Leadership Paper Wholesale Distribution B2B E-Commerce Solutions Empower Wholesale Distributors Achieve Interaction Excellence with Outstanding Online Experiences and High-Quality Digital Content

More information

Guide. Omni-Channel Order Management

Guide. Omni-Channel Order Management Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and

More information

1 IMPROVING ITEM MANAGEMENT

1 IMPROVING ITEM MANAGEMENT 1 IMPROVING ITEM MANAGEMENT TO WIN IN OMNICHANNEL INFINITE RETAIL POWER TM TABLE OF CONTENTS The Impact of Omnichannel... 2 Item Management Has Always Been Important... 3 Today s Digital Consumers Demand

More information

in person is the new personalization.

in person is the new personalization. in person is the new personalization. introducing the enterprise store associate. TIME TO LEVEL THE PLAYING FIELD. The digitally-enabled customer has upped the ante on what today s store associate needs

More information

The Operational Implications of Omnichannel Retailing

The Operational Implications of Omnichannel Retailing The Operational Implications of Omnichannel Retailing How Creating a Balanced Retail Strategy Can Increase Basket Size, Grow Conversion Rates, and Reduce Inventory Losses By Edward Westenberg, Bharat Popat,

More information

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE Make the right decisions through every stage of the merchandise life cycle Deliver profitable returns and rewarding customer experiences Challenges Critical

More information

HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES

HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES Intro According to a recent market study on be the main driver of total retail sales Embracing mobility the state of the retail sector that

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

CONSULTING FOR THE MIDDLE MARKET

CONSULTING FOR THE MIDDLE MARKET BUSINESS INSIGHTS Omni-Channel Retailing in Middle Market Part I: Understanding Omni-Channel & its Potential Impacts on the Retailing Industry Brock D. Eckles July 29, 2015 CONSULTING FOR THE MIDDLE MARKET

More information

Foreword. info@sonata-software.com. www.sonata-software.com

Foreword. info@sonata-software.com. www.sonata-software.com Foreword Retail industry is currently going through a once-in-a-generation transformation, primarily driven by more evolved shoppers and technological innovations. This has resulted in a structural shift

More information

Thought Leadership White Paper. Omni-channel transforms retail transactions

Thought Leadership White Paper. Omni-channel transforms retail transactions Thought Leadership White Paper Omni-channel transforms retail transactions Omni-channel transforms retail transactions Many consumers today cross channels inherently, often back and forth without even

More information

Aptos: Engaging Customers Differently

Aptos: Engaging Customers Differently Aptos Merchandising 2 Aptos Merchandising Aptos: Engaging Customers Differently To succeed in today s The Aptos retail Yet the Aptos advantage demanding retail suite includes: is about far more than just

More information

ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE

ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE Creating the Optimal Omni-Channel Experience Companies with the strongest omni-channel customer engagement strategies

More information

Achieving Profitability In An Omni- Channel Fulfillment Model Executive Perspective

Achieving Profitability In An Omni- Channel Fulfillment Model Executive Perspective Achieving Profitability In An Omni- Channel Fulfillment Model Executive Perspective Brian Kilcourse, Managing Partner April, 2015 Sponsored By Synopsis Retailers can t afford to wait too long to get started

More information

Specialising. in Success: Five Portraits in Omni-Channel Specialty Retail

Specialising. in Success: Five Portraits in Omni-Channel Specialty Retail Specialising in Success: Five Portraits in Omni-Channel Specialty Retail Omni-Channel Means Using Everything You Have to Gain and Keep Customers Sporting Goods Brand loyalty drives success in specialty

More information

Omni- Channel Benefits for B2B Commerce

Omni- Channel Benefits for B2B Commerce i Mtkang/Shutterstock B2B ecommerce trends and tides are signaling a shift towards a B2C- like Omni- Channel eco- system. arvato Systems North America 6 East 32nd Street, New York, New York 10016 United

More information

InforCloudSuite. Fashion. Overview INFOR CLOUDSUITE FASHION 1

InforCloudSuite. Fashion. Overview INFOR CLOUDSUITE FASHION 1 InforCloudSuite Fashion Overview INFOR CLOUDSUITE FASHION 1 What if... You could quickly and easily protect your company s cash flow within the inventory-intensive fashion industry? You could implement

More information

not another omnichannel customer experience whitepaper data convergence paves the way A RETAIL PRO WHITEPAPER www.retailpro.com

not another omnichannel customer experience whitepaper data convergence paves the way A RETAIL PRO WHITEPAPER www.retailpro.com not another omnichannel customer experience whitepaper data convergence paves the way A RETAIL PRO WHITEPAPER contents 03 not another customer experience whitepaper 04 omnichannel =? 05 omnichannel = customer

More information

Cross-Channel Order Management. Retail s New Competitive Differentiator An Epicor White Paper

Cross-Channel Order Management. Retail s New Competitive Differentiator An Epicor White Paper Cross-Channel Order Management Retail s New Competitive Differentiator An Epicor White Paper Abstract The ability to effectively sense, shape, and fulfill customer demand through a customer s channel of

More information

SPORTING GOOD RETAILERS ebook

SPORTING GOOD RETAILERS ebook SPORTING GOOD RETAILERS ebook On Your Mark, Get Set, Go! Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers

More information

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management Order management in the cloud IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management is a solution that delivers strategy,

More information

OMNICHANNEL OPERATIONS BRANCHING OUT IN THE NEW RETAIL ECOSYSTEM

OMNICHANNEL OPERATIONS BRANCHING OUT IN THE NEW RETAIL ECOSYSTEM OMNICHANNEL OPERATIONS BRANCHING OUT IN THE NEW RETAIL ECOSYSTEM OMNICHANNEL OPERATIONS While e-commerce sales accounted for just 8% of retail sales in the US in 2013 and 2014, cross-channel retail contributes

More information

Omnichannel Inventory Optimization: Where Are My Products?

Omnichannel Inventory Optimization: Where Are My Products? Going Glocal Executive Summary 1 retail consulting and industry thought leadership Omnichannel Inventory Optimization: Where Are My Products? Where Are My Products? 2 Macy s best customers are those who

More information

The Shopatron Omni-Channel Playbook

The Shopatron Omni-Channel Playbook The Shopatron Omni-Channel Playbook The Shopatron Omni-Channel Playbook ecommerce, like football, is all about strategy. The plays you choose and your execution decide whether or not you win the game.

More information

Data Governance in the B2B2C World

Data Governance in the B2B2C World WHITE PAPER Data Governance in the B2B2C World Today s empowered consumers and their demand for product data have given rise to challenges in product data management. Manufacturers and retailers more than

More information

Driving Digital Transformation with Modular Order Management

Driving Digital Transformation with Modular Order Management Driving Digital Transformation with Modular Order Management DON DAVIS Editor-in-Chief Internet Retailer MICHAEL HINES VP of Ecommerce Technology & Mobile Strategy Nine West Holdings, Inc. MICHAEL SONIER

More information

RETAIL MOVING ON CLOUD

RETAIL MOVING ON CLOUD s RETAIL MOVING ON CLOUD Page 1 Preface In the business of Technologically Transforming Retail Landscapes, CitiXsys Technologies has been involved in bringing valuable content to readers for some years

More information

4 Ways Retailers Can Beat the Competition. (With Data They Already Have)

4 Ways Retailers Can Beat the Competition. (With Data They Already Have) 4 Ways Retailers Can Beat the Competition (With Data They Already Have) On the surface, the retail data playing field looks fairly level. From big-box retailers like Walmart to small, independent boutiques,

More information

The Power of Omnichannel Personalization

The Power of Omnichannel Personalization 1 The Power of Omnichannel Personalization Introduction The omnichannel consumer has arrived. In addition to websites, people can connect through smartphones, tablets, emails, social networks, and contact

More information

Between December 2009 and January 2010, Aberdeen surveyed

Between December 2009 and January 2010, Aberdeen surveyed Fast-Track Cross-Channel Gains: The Final Frontier for Customer Share of Wallet Sahir Anand, RESEARCH DIRECTOR, RETAIL, HOSPITALITY, & BANKING, ABERDEEN GROUP Chris Cunnane, SENIOR RESEARCH ASSOCIATE,

More information

Annual Merchandise Planning & Allocation Survey

Annual Merchandise Planning & Allocation Survey 2014 Annual Merchandise Planning & Allocation Survey Silver Sponsor: 2014 MP&A Survey 2 Contents INTRODUCTION 3 CURRENT STATE OF PLANNING 5 UNIFIED COMMERCE 7 SOCIAL MEDIA 9 THE RIGHT TOOLS 11 CONCLUSION

More information

Supplier Strategies for e-tailing Success A Fresh Look at e-tailing, Online Shopping And the Aftermarket

Supplier Strategies for e-tailing Success A Fresh Look at e-tailing, Online Shopping And the Aftermarket A Fresh Look at e-tailing, Online Shopping And the Aftermarket Automotive Aftermarket Suppliers Association November 2015 Delivered by UPS A Fresh Look at e-tailing, Online Shopping and the Aftermarket

More information

132: Collaboration is Key: Introducing CPFR 2.0 in an Omni-Channel World

132: Collaboration is Key: Introducing CPFR 2.0 in an Omni-Channel World 132: Collaboration is Key: Introducing CPFR 2.0 in an Omni-Channel World Inez Blackburn, Market Techniques and Innovations Bob Downey, Robert Downey Consulting Dave Rush, GS1 US Apparel and General Merchandise

More information

Multi-channel Retailing Goes Mainstream

Multi-channel Retailing Goes Mainstream Multi-channel Retailing Goes Mainstream Ashish Jandial, Patrick Ogawa and Preetha Sekharan Abstract Increasingly, retailers are turning towards multi-channel retailing to grow their market share and present

More information

White Paper and Case Study. The Variable Path to Purchase

White Paper and Case Study. The Variable Path to Purchase White Paper and Case Study The Variable Path to Purchase We ve heard it all before, the digital consumer, the connected consumer and the informed consumer. Call it what you will, but the fact of the matter

More information

Eight Step Checklist for Retailers Making the Move to a New POS System. Steps to Review When Selecting a POS System. 1. Develop a Software Roadmap

Eight Step Checklist for Retailers Making the Move to a New POS System. Steps to Review When Selecting a POS System. 1. Develop a Software Roadmap Eight Step Checklist for Retailers Making the Move to a New POS For many years, Point of Sale was simply a process to sell products to a customer and capture payment. As more functionally was needed, retailers

More information

Online And Mobile Are Transforming B2B Commerce Firms That Act Now Will Gain Appreciably, Companies That Don t Will Fall Farther Behind

Online And Mobile Are Transforming B2B Commerce Firms That Act Now Will Gain Appreciably, Companies That Don t Will Fall Farther Behind A Forrester Consulting Thought Leadership Paper Commissioned By hybris October 2013 Online And Mobile Are Transforming B2B Commerce Firms That Act Now Will Gain Appreciably, Companies That Don t Will Fall

More information

Canadian Brands Take the Next Step into Omni-Channel Retail

Canadian Brands Take the Next Step into Omni-Channel Retail Canadian Brands Take the Next Step into Omni-Channel Retail A WBR Digital Whitepaper Presented in Conjunction with OSF Global Services, Magento, and Canada Post Summer 2015 Introduction This paper explores

More information

CLOUD SOURCING FOR AN OMNI-CHANNEL WORLD

CLOUD SOURCING FOR AN OMNI-CHANNEL WORLD CLOUD SOURCING FOR AN OMNI-CHANNEL WORLD March 7, 2013 An Industry White Paper Prepared For TradeCard By Patrick Lamson-Hall Managing Editor, Sourcing Journal Online Table of Contents 1. Omni-Channel Retailing

More information

On Your Mark, Get Set, Go! ebook

On Your Mark, Get Set, Go! ebook On Your Mark, Get Set, Go! ebook Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers to compete with

More information

Magento and Microsoft Dynamics GP: Make the Most of Selling Online

Magento and Microsoft Dynamics GP: Make the Most of Selling Online Magento and Microsoft Dynamics GP: Make the Most of Selling Online Make every interaction count. Every day companies choose to sell online, but they often jump in before developing a well-formed plan.

More information

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and

More information

Client focused. Results driven. Ciber Retail Solutions

Client focused. Results driven. Ciber Retail Solutions Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers

More information

The Executive Guide to Agile BPM for Retail. A readiness assessment

The Executive Guide to Agile BPM for Retail. A readiness assessment The Executive Guide to Agile BPM for Retail A readiness assessment Retailers have traditionally organized their operations by sales channels (store, Web and catalog), with supporting business processes

More information

OMNICHANNEL OPERATIONS: TWO STEPS TO SURVIVE AND WIN

OMNICHANNEL OPERATIONS: TWO STEPS TO SURVIVE AND WIN OMNICHANNEL OPERATIONS: TWO STEPS TO SURVIVE AND WIN INTRODUCTION While e-commerce sales accounted for just eight percent of retail sales in the US in 2013 and 2014, cross-channel or web-impacted retail

More information

COMPLETE COMMERCE SOLUTION FOR DELIVERING A UNIFIED CUSTOMER EXPERIENCE

COMPLETE COMMERCE SOLUTION FOR DELIVERING A UNIFIED CUSTOMER EXPERIENCE COMPLETE COMMERCE SOLUTION FOR DELIVERING A UNIFIED CUSTOMER EXPERIENCE BUILD YOUR BUSINESS AROUND YOUR CUSTOMERS, NOT CHANNELS. Today s customers expect highly consistent and personalized shopping experiences,

More information

Copyright 2000-2007, Pricedex Software Inc. All Rights Reserved

Copyright 2000-2007, Pricedex Software Inc. All Rights Reserved The Four Pillars of PIM: A white paper on Product Information Management (PIM) for the Automotive Aftermarket, and the 4 critical categories of process management which comprise a complete and comprehensive

More information

SOLUTIONS GUIDE SPONSORED BY PRODUCED BY

SOLUTIONS GUIDE SPONSORED BY PRODUCED BY technology SOLUTIONS GUIDE Retail Supply Chain Shifts to Unified Model Simplifying the supply chain is one of the most difficult, daunting tasks a retailer will face. While retailers must do all they can

More information

Retail 2020 Challenges: Collaborating for Growth through Supply Chain Efficiencies. Jeff Holmes Managing Director, Retail and Consumer PwC

Retail 2020 Challenges: Collaborating for Growth through Supply Chain Efficiencies. Jeff Holmes Managing Director, Retail and Consumer PwC Retail 2020 Challenges: Collaborating for Growth through Supply Chain Efficiencies Jeff Holmes Managing Director, Retail and Consumer www.pwc.com Retail 2020: Redefining Supply Chain Collaboration to Drive

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

Meeting the Omni-Channel Challenge with In-Store Fulfillment for Retailers

Meeting the Omni-Channel Challenge with In-Store Fulfillment for Retailers Meeting the Omni-Channel Challenge with In-Store Fulfillment for Retailers ABOUT THE AUTHOR CHUCK FUERST DIRECTOR OF PRODUCT STRATEGY Chuck Fuerst is the director of product strategy at HighJump. He has

More information

INTEGRATED ECOMMERCE UniteU Technologies

INTEGRATED ECOMMERCE UniteU Technologies INTEGRATED ECOMMERCE UniteU Technologies UniteU Commerce CRM ERP + Legacy Systems Point of Sale P1 UniteU Commerce Many retailers deal with the frustration that accompanies having to manage separate functions

More information

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions The Connected RetAil Experience Empowering Employees, Reinventing Customer Interactions Retail will change more over the next five years than the last 50 years. Source: Operating Seamlessly: Integrating

More information

A UNIQUELY HOLISTIC APPROACH TO ECOMMERCE

A UNIQUELY HOLISTIC APPROACH TO ECOMMERCE A UNIQUELY HOLISTIC APPROACH TO ECOMMERCE EVERYTHING YOU NEED TO DO BUSINESS IN THE OMNICHANNEL MARKETPLACE Jagged Peak provides ecommerce, order management and supply chain solutions that leverage the

More information

Transform the Shopping Experience Adopting Cloud-Based Retail Solutions. 2016 Openbravo Inc. All Rights Reserved. 1

Transform the Shopping Experience Adopting Cloud-Based Retail Solutions. 2016 Openbravo Inc. All Rights Reserved. 1 Transform the Shopping Experience Adopting Cloud-Based Retail Solutions 2016 Openbravo Inc. All Rights Reserved. 1 Simple steps to increase the value of today s webinar experience Today s presentation

More information

Magento and Microsoft Dynamics GP: Make the Most of Selling Online. Co-Fou nder and V P, Sales

Magento and Microsoft Dynamics GP: Make the Most of Selling Online. Co-Fou nder and V P, Sales Magento and Microsoft Dynamics GP: Make the Most of Selling Online W ritten by Jeff Grundey Co-Fou nder and V P, Sales jgrundey@ nch annel.co m Every day companies choose to sell online but, too often,

More information

Leveraging Existing Business Data to Build Effective and Lucrative Omnichannel Retail Experiences

Leveraging Existing Business Data to Build Effective and Lucrative Omnichannel Retail Experiences Most retailers have seen the need to create omnichannel customer experiences. Leveraging Existing Business Data to Build Effective and Lucrative Omnichannel Retail Experiences TECHBLOCKS WHITEPAPER Leveraging

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4400 F.508.988.7881 www.idc-ri.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4400 F.508.988.7881 www.idc-ri.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4400 F.508.988.7881 www.idc-ri.com Redefin i n g the Shopper Experie n ce With O m n i c hannel Retailing W H I T E P A P E R Sponsored

More information

Differentiate Now for Retail Leadership The Omni Channel Customer Experience

Differentiate Now for Retail Leadership The Omni Channel Customer Experience Differentiate Now for Retail Leadership The Omni Channel Customer Experience Singapore October 11 th, 2011 Ivano Ortis Head International, IDC Retail Insights Agenda Industry Trends What is Changed? Omni-channel

More information

Lead the Retail Revolution.

Lead the Retail Revolution. Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,

More information

Oracle Retail Customer Engagement Cloud Services

Oracle Retail Customer Engagement Cloud Services OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue

More information

The Economic Benefits of Multi-echelon Inventory Optimization

The Economic Benefits of Multi-echelon Inventory Optimization SOLUTION PERSPECTIVES: Leveraging Multi-echelon Replenishment to Maximize Return on Inventory Investment The Economic Benefits of Multi-echelon Inventory Optimization Lower working capital requirements,

More information

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers Position Paper Cross-Domain vs. Traditional IT for Providers Joseph Bondi Copyright-2013 All rights reserved. Ni², Ni² logo, other vendors or their logos are trademarks of Network Infrastructure Inventory

More information

Top 10 Issues to Consider When Evaluating a Multi-Channel Management Platform. Steve Weber President and CEO sweber@nchannel.com

Top 10 Issues to Consider When Evaluating a Multi-Channel Management Platform. Steve Weber President and CEO sweber@nchannel.com Top 10 Issues to Consider When Evaluating a Multi-Channel Management Platform W ritten by Steve Weber President and CEO sweber@nchannel.com If you're evaluating multi-channel strategies to expand your

More information

Omni-Channel Retailing 2013

Omni-Channel Retailing 2013 Omni-Channel Retailing 2013 The Quest for the Holy Grail May 2013 Chris Cunnane ~ Underwritten, in Part, by ~ Omni-Channel Retailing 2013: The Quest for the Holy Grail May 2013 According to Aberdeen s

More information

A Guide for Consumer Products Companies Looking to Provide Innovative and Extraordinary Shopping Experiences. Omni-Channel Engagement

A Guide for Consumer Products Companies Looking to Provide Innovative and Extraordinary Shopping Experiences. Omni-Channel Engagement A Guide for Consumer Products Companies Looking to Provide Innovative and Extraordinary Shopping Experiences The Digital Path to Omni-Channel Engagement Why Omni-Channel Engagement Matters 3 Seven Steps

More information

What Data Discovery can do for a true OmniChannel experience. A Credon White Paper

What Data Discovery can do for a true OmniChannel experience. A Credon White Paper What Data Discovery can do for a true OmniChannel experience A Credon White Paper 1 The need for Omnichannel According to Comeos (the Belgian confederation representing retail and commerce), online shopping

More information

CUSTOMER! ENGAGEMENT SURVEY RESULTS

CUSTOMER! ENGAGEMENT SURVEY RESULTS CUSTOMER! ENGAGEMENT SURVEY RESULTS July 2011 Table of Contents Introduction Respondent Info 3 6 QUESTIONS: How would you rank an overall customer engagement strategy in comparison to other current priorities

More information

The Omnichannel Style Guide. Setting Bold New Trends in Retail Engagement

The Omnichannel Style Guide. Setting Bold New Trends in Retail Engagement The Omnichannel Style Guide Setting Bold New Trends in Retail Engagement Comprehensive In-Store Solutions For Creating Your Own Omnichannel Style Most retailers have put a lot of thought into their shoppers

More information

Capitalizing on the power of big data for retail

Capitalizing on the power of big data for retail IBM Software Big Data Retail Capitalizing on the power of big data for retail Adopt new approaches to keep customers engaged, maintain a competitive edge and maximize profitability 2 Capitalizing on the

More information

Supply Chain Management and Value Creation

Supply Chain Management and Value Creation Supply Chain Management and Value Creation YAN Xi 1, KANG Canhua 2 School of Economics, Wuhan University of Technology, Wuhan 430070, China 1. cassie_yan@163.com, 2.kchhua@whut.edu.cn Abstract: In recent

More information

Clicks & mortar: creating loyal customers through seamless customer engagement. epsilon.com

Clicks & mortar: creating loyal customers through seamless customer engagement. epsilon.com Clicks & mortar: creating loyal customers through seamless customer engagement epsilon.com Introduction Sorry, stores. Consumers just aren t that into you any more. Shoppers are breaking free of the brick-and-mortar

More information

Transtream Plug & Play ecommerce Shipping

Transtream Plug & Play ecommerce Shipping WHITE PAPER 2015 Transtream Plug & Play ecommerce Shipping 1 Executive Summary Notwithstanding middleware vendors claims to the contrary, there is no getting around it: systems integration is hard. And

More information

IN THE 20 YEARS SINCE

IN THE 20 YEARS SINCE IN THE 20 YEARS SINCE today s legacy retail solutions were created, technology and consumer behavior have changed significantly, turning the industry on its head and leaving retailers scrambling to patch

More information

Omnichannel retailing has become a. Are You on the Right Path to Omnichannel? Successful omnichannel retailing nirvana is reached through the cloud

Omnichannel retailing has become a. Are You on the Right Path to Omnichannel? Successful omnichannel retailing nirvana is reached through the cloud Are You on the Right Path to Omnichannel? Successful omnichannel retailing nirvana is reached through the cloud Omnichannel retailing has become a requirement for satisfying today s demanding consumer.

More information

The Brains Behind Omnichannel Retailing: Uncovering the Real Omnichannel Operational Challenges and Keys to Success

The Brains Behind Omnichannel Retailing: Uncovering the Real Omnichannel Operational Challenges and Keys to Success The Brains Behind Omnichannel Retailing: Uncovering the Real Omnichannel Operational Challenges and Keys to Success FitForCommerce Whitepaper Series The concept of the always- connected consumer is quickly

More information

August 2013 Rising to the Omni-Channel Challenge

August 2013 Rising to the Omni-Channel Challenge August 2013 Rising to the Omni-Channel Challenge and Opportunities to Engage Today s Ultra-Connected Customers Rising to the Omni-Channel Challenge and Opportunities to Engage Today s Ultra-Connected Customers

More information

The Changing Landscape of B2B ecommerce

The Changing Landscape of B2B ecommerce The Changing Landscape of B2B ecommerce For years, ecommerce was a B2C game a channel best suited for consumer brands and retail transactions. Several recent studies and some major shifts in buyer behavior,

More information

COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS

COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS TRANSFORM YOUR BUSINESS Differentiate, adapt and bring innovation to your business faster Create uniquely branded and engaging shopping experiences

More information

COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS

COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS Customer Commerce BUILD YOUR BUSINESS AROUND YOUR CUSTOMERS, NOT CHANNELS Today s customers expect highly consistent and personalised shopping experiences,

More information

Aptos Audit and Operations Management

Aptos Audit and Operations Management Aptos Audit and Operations Management 2 Aptos Audit & Operations Management Header Here Aptos: Engaging Customers Differently Text starts here Text Here Body Copy here To succeed in today s The Aptos retail

More information

Increasing ecommerce ROI:

Increasing ecommerce ROI: Increasing ecommerce ROI: How a Sporting Goods Retailer Increased ROI with Amazon Webstore and Amazon Product Ads An Amazon Webstore Case Study With Amazon Webstore and Amazon Product Ads, we are reaching

More information

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator Retail Sector Use Cases Capabilities Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator

More information

An RIS News Whitepaper

An RIS News Whitepaper An RIS News Whitepaper The Omnichannel PRODUCED BY There is abundant evidence that the shopper preference for buying online and picking up in a store has become part of mainstream retailing. It is a logical

More information

Putting seamless retail to work. Developing the back-end capabilities to drive omnichannel retailing

Putting seamless retail to work. Developing the back-end capabilities to drive omnichannel retailing Putting seamless retail to work Developing the back-end capabilities to drive omnichannel retailing Contents Not ready for omnichannel? You re in good company 2 Time to come to the party 3 Strategies for

More information

Sales success through optimised processes from branch to head office. Retail Software Solutions

Sales success through optimised processes from branch to head office. Retail Software Solutions Sales success through optimised processes from branch to head office Retail Software Solutions Introduction Finely fitted targeted expertise from the global partner for retail success MICROS-Retail, the

More information

B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce

B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce OUR COMMITMENT TO THE COMMUNITY 1,500+ CLIENTS IN 15 COUNTRIES k-ecommerce YOUR ONLINE BUSINESS PARTNER ecommerce built for

More information

Get Started on your Journey to the Cloud Retail Industry

Get Started on your Journey to the Cloud Retail Industry Get Started on your Journey to the Cloud Retail Industry Written in collaboration by: Vic Miles Microsoft Retail Solutions Keith Champeau Fujitsu Center of Excellence Published: December 17, 2012 2012

More information

THE EMERGENCE OF OMNICHANNEL IN B2B HOW TO SURVIVE AND WIN

THE EMERGENCE OF OMNICHANNEL IN B2B HOW TO SURVIVE AND WIN THE EMERGENCE OF OMNICHANNEL IN B2B HOW TO SURVIVE AND WIN APRIL 2015 Richard Balaban Michael Ryba The online channel is becoming increasingly important in B2B transactions 1 Website traffic and the number

More information

Magento and Microsoft Dynamics GP: Make the Most of Selling Online

Magento and Microsoft Dynamics GP: Make the Most of Selling Online Magento and Microsoft Dynamics GP: Make the Most of Selling Online White Paper Brian Lynch Vice President of Enterprise Market Development blynch@nchannel.com Disclaimer 2013 nchannel Incorporated. All

More information

EXCLUSIVE 2014 SURVEY REPORT: THE OMNICHANNEL CHALLENGE: STRATEGIES THAT WORK RESEARCH

EXCLUSIVE 2014 SURVEY REPORT: THE OMNICHANNEL CHALLENGE: STRATEGIES THAT WORK RESEARCH EXCLUSIVE 2014 SURVEY REPORT: THE OMNICHANNEL CHALLENGE: STRATEGIES THAT WORK RESEARCH CONTENTS INTRODUCTION/REPORT SUMMARY... 3 OMNICHANNEL CHECK-IN: WHERE DOES YOUR COMPANY FIT IN?.... 4 ACKNOWLEDGING

More information

Optimizing The Digital Customer Experience Marketers Must Adopt And Embrace Continuous Optimization

Optimizing The Digital Customer Experience Marketers Must Adopt And Embrace Continuous Optimization A Forrester Consulting March 2015 Thought Leadership Paper Commissioned By Qubit Optimizing The Digital Customer Experience Marketers Must Adopt And Embrace Continuous Optimization Table Of Contents Executive

More information