Business & Computing. Short Courses Flexible Career Focused Delivered by professionals

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1 Business & Computing Business & Computing Short Courses Flexible Career Focused Delivered by professionals

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3 Basic Computing Beginners Computer Course (Basic Skills) This course is aimed at anyone who needs to learn how to use a computer from the very beginning. The course may also be suitable for those with very limited knowledge of computers. Course includes:- Basic Computing Switching on Competent use of mouse and Keyboard - especially use of TAB key to move around the screen Understanding the Start Menu, toolbars, icons and taskbar Creating, saving and altering simple files using Microsoft Word Creating, saving and altering simple files using Microsoft Excel Use of a search engine (including benefits of their use, ability to use more than one search engine, searches within specific websites, saving images and files) Switching off/power down 1 day course Cost: per person > Visit blackburn.ac.uk 3

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5 Adobe & Web Design Adobe Photoshop (Basic Skills) During this course you will be introduced to the essential concepts of the magical software that is Adobe Photoshop CS6. Adobe & Web Design 2 hours per week for 5 weeks Cost: per person Adobe Photoshop (Advanced) On this course your existing knowledge will be enhanced and you will learn a lot more about what Photoshop is capable of such as 3D, animation and web page design. 2 hours per week for 5 weeks Cost: per person Adobe Illustrator This course will provide a basic introduction to drawing and design with Illustrator, the course content will include Illustrator interface; creating documents; drawing and selection essentials; editing paths; text editing; blends and gradients; saving work. 2 hours per week for 3 weeks Cost: per person > Visit blackburn.ac.uk 5

6 Adobe & Web Design Adobe InDesign Adobe InDesign enables you to create and print a variety of tasks such as business stationery, greetings cards and leaflets. You can also publish professional quality layouts for newsletters and brochures, the course content will include design interface; creating documents; adding text and graphics; drawing paths, lines and shapes; master pages; using layers; working with text; colours and gradients; output to PDF. 2 hours per week for 3 weeks Cost: per person Testimonial I recently attended the InDesign training session. I found from the very beginning Blackburn College very helpful and knowledgeable. Initially, I enquired about the group InDesign course that is held in the evening, but after ing Janine Smith (Training & Development Officer) I was informed about the training session tailor made for my requirements. Janine was very helpful and arranged the tutor to contact me directly to discuss my requirements before the session took place. I found this very helpful. All the facilities were of a high standard using up to date software and packages. The session was exactly what I required, great step by step training, with Mark Thistlethwaite (the tutor). Also handouts were provided with up to date and easy to follow instructions. I would definitely recommend this course to anyone who wants a quick and easy introduction to InDesign. Joanne Bushell Graphic Designer Swizzels Matlow Ltd 6 Want to know more business@blackburn.ac.uk

7 Digital Photography - Adobe Lightroom to Photoshop (Beginners) The course is aimed at those who would like an up to date introduction to image editing software. Many platforms for digital photo-manipulation exist and this course aims to offer an insight into modern approaches to image management and optimisation. Those interested in gaining an overview of both the interface and operation of Adobe Lightroom and Photoshop would benefit from undertaking this course. The course also offers employees or trainees the possibility of learning about image manipulation software for the benefit of their organisation or business. Adobe & Web Design 2 hours per week for 8 weeks Cost: per person per person Digital Photography - Adobe Lightroom to Photoshop (Advanced) The course is aimed at those who would like a more advanced understanding of Adobe Lightroom and Photoshop. During this course and perhaps after completion of the Beginners course, learners will study a host of complex techniques associated with image manipulation and editing. 2 hours per week for 8 weeks Cost: per person > Visit blackburn.ac.uk 7

8 Web Design Basic Learn the basics of Web page components tables, lists and formatting; Cascading Style Sheets (CSS), Search Engine Optimisation (SEO) techniques and Develop web pages using Markup Language (HTML) including learning how to Include hyperlinks, links text links and image links; Develop web pages with a consistent layout; Embed media: YouTube videos, avi & mp3 files, flash games, Google maps and streaming media. Students will also learn how to enhance web pages with JavaScript s & Java Applets, create and edit digital camera images and create/edit simple web animations. The course ends with an introduction intro Adobe Dreamweaver CS. 3 hours per week for 10 weeks Cost: per person 8 Want to know more business@blackburn.ac.uk

9 Web Design Basic - PHP This is a course that will teach you the basic essential concepts of web server scripting using PHP. You will learn about embedding PHP in HTML, variables, database connectivity and SQL. 2 hours per week for 4 weeks Cost: per person Adobe & Web Design Web Design Advanced This course takes in elements of Adobe Flash - used to produce animated web content. You will be able to create stunning web animations, banners and buttons; Dreamweaver (Including FTP) - used to design and layout websites. The intuitive interface makes it easy to get going, but your tutor will show you a selection of more advanced features that will quickly improve your productivity and the appearance of your website. Learn how to upload files on to a web server. Domain names and registrars will be covered and Adobe Fireworks - helps you create stylish designs develop and create web graphics, images, web banners and optimise images for the web. 3 hours per week for 10 weeks Cost: per person > Visit blackburn.ac.uk 9

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11 Wordpress / Blog Design Website & Blog Design using WordPress (Introduction) During this course, students will cover site set up and structure, design and layout considerations, blogging essentials, hyperlinking, image types and characteristics, image acquisition, optimising images for web, embedding video, creating galleries, publicising your site through social media, SEO basics. Wordpress / Blog Design 2 hours per week for 6 weeks Cost: per person Website & Blog Design using WordPress (Intermediate) The course is structured around the basic WordPress account and will be using the free resources. All sessions will have time allocated in which delegates can work on their own sites, with more self-guided work time allocated towards the end of course. Course will include setting up the site, information architecture, design and layout considerations, themes, page structure, page layout, managing users, blogging management, blog etiquette, hyperlinking, embedding movie clips (YouTube and Vimeo), supported image formats, acquiring images, optimising images using Photoshop, galleries and portfolios, additional Photoshop techniques banner creation, widgets, plugins and much more. 2 hours per week for 12 weeks Cost: per person > Visit blackburn.ac.uk 11

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13 Cloud Computing Online Storage (Cloud Computing) This course is aimed at people who have never used Cloud before or those with little experience who need to understand the benefits and dangers of using Cloud computing. Course content will include: introduction to cloud computing, early cloud services, online storage, main cloud service providers, technology as a service - PaaS, SaaS, IaaS, free Cloud services, data security and Cloud developments. Cloud Computing 2 hours per week for 2 weeks Cost: per person > Visit blackburn.ac.uk 13

14 Microsoft Microsoft Windows Server Active Directory Configuration (Microsoft CTS) This course is aimed at IT professionals who work in the complex computing environment of medium to large companies. You should have at least one year of experience implementing and administering Windows Server Many students use this course as progression from CompTia A+. 3 hours per week for 10 weeks Cost: per person* Windows Server Network Infrastructure & Configuration (Microsoft CTS) Course content includes Configuring Addressing and Services, IPv4 and IPv6 addressing, Dynamic Host Configuration Protocol (DHCP), Configure routing, Windows Firewall with Advanced Security, Names Resolution, DNS server and much more. 3 hours per week for 10 weeks Cost: per person* * Exam fees incur an extra charge and are taken at a local exam centre. 14 Want to know more business@blackburn.ac.uk

15 Microsoft Windows Server Administrator - (Microsoft CTS) The Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008 credentials are intended for information technology (IT) professionals who work in the complex computing environment of medium to large companies. 3 hours per week for 10 weeks Cost: per person* Configuring Windows 8 (Microsoft CTS) Candidates for this exam are IT professionals who configure or support Windows 8 computers, devices, users and associated network and security resources. The networks with which these professionals typically work are configured as a domain-based or peer-to-peer environment with access to the Internet and cloud services. The IT professional could be a consultant, full-time desktop support technician, or an IT generalist who administers Windows 8-based computers and devices as a portion of their broader technical responsibilities. 3 hours per week for 10 weeks Cost: per person* * Exam fees incur an extra charge and are taken at a local exam centre. > Visit blackburn.ac.uk 15

16 Computer Building Computer Building Build Your Own PC This course is aimed at people who wish to learn how to build a PC from scratch. Through a mix of theory and practice, you ll learn how various internal and external computer parts come together to form the complete system. The following topics will be covered: Weeks 1-3 Induction & internal hardware components, theory and practice Weeks 4-6 Installation practice, RAM, hard drive and optical drive Weeks 7-9 Components used to upgrade and troubleshooting 2 hours per week for 9 weeks Cost: per person 16 Want to know more business@blackburn.ac.uk

17 Technician Training PC Technician Training The course has been enhanced as a forerunner to the CompTIA course and covers a number of practical areas such as: Networks including topology of the different types; Computer Applications such as Excel; Hardware troubleshooting in a practical setting problems will be created using live equipment and the student expected to fix them based on knowledge accumulated on the course; System Security; Basic cabling and linking machines via switches; Basic Batch files construction; The opportunity to work on a Windows Server in a virtual environment; The use of PC and Laptop virtual software to construct and deconstruct hardware before been allowed to work practically on lab equipment. 3 hours per week for 10 weeks Technician Training Cost: per person > Visit blackburn.ac.uk 17

18 CompTIA & CISCO CCNA CompTIA & CISCO CCNA IT Essentials 1 - CompTIA A+ You will learn how to install and configure computer operating systems and PC hardware. A final exam is issued by CISCO, were you will be awarded an IT Essentials certificate. There is the option of taking the CompTIA A+ exam, which is an internationally recognised Technicians Certificate, which is external to the College and not part of the course. The course is based around an online curriculum which can be studied in college and anywhere with internet connectivity. When in college students will have the opportunity to work in labs using hardware and software to learn the practical skills necessary, you would be expected to use those practical skills whenever possible outside of College to perfect your skills. IT Essentials exam and practical final would be completed in College on the last date of the course. 18 weeks including in class and home study Cost: per person CISCO CCNA To start studying CCNA you will need to be a confident computer user and have a reasonable understanding of computer communications. This course can be used as a progression from CompTIA A+.You will study the CISCO Networking Academy CCNA online curriculum and develop practical skills through lab exercises and design tasks. With a blended delivery you will have 6 sessions in college giving you the opportunity to use our CISCO equipment. In addition to this, most students need to put aside 5 weeks of self-study. Blended Learning Cost: per person (exams approx. 150 each) 18 Want to know more business@blackburn.ac.uk

19 ECDL ECDL The college delivers both ECDL Level 2 and ECDL Advanced. Level 2 Level 2 ECDL covers Word Processing, Spreadsheet software, Presentation software and Improving productivity using IT. This would be the usual pre-cursor to the Advanced courses although those with sufficient experience could also attend on the Advanced levels. Contact our student services team on to find out more about Level 2. ECDL Advanced - Access The database software unit will help learners to get more from the database application, giving them the skills to use the many advanced tools available in database applications to better manage and organise structured information. Advanced Database requires the candidate to understand key database concepts and use a relational database application to create an advanced database structure and outputs. 10 week course for 3 hours per week Cost: per person* ECDL Advanced - Word With this unit, learners can demonstrate their ability to use the advanced features of word processing applications to enhance their work, improve productivity and save time. Advanced Word Processing requires the candidate to use the word processing application to produce advanced document outputs. 10 weeks for 3 hours per week Cost: per person* * Including all tuition, Registration, ECDL Test fees (First Attempt) and Certification. > Visit blackburn.ac.uk 19

20 ECDL Advanced - Excel The ECDL Advanced Spreadsheets certification presents candidates with the opportunity to bring their spreadsheet skills to an expert level. This allows the candidate to use the full potential of the spreadsheet application to produce higher quality management information. 10 weeks for 3 hours per week Cost: per person* * Including all tuition, Registration, ECDL Test fees (First Attempt) and Certification. 20 Want to know more business@blackburn.ac.uk

21 Office 2010 Office 2010 OFFICE 2010 Learn how to take your skills to the next level with Office 2010 Microsoft training. The courses will initially take you through the new visual layout of Office 2010 to include: Ribbon, Office button/file Tab (Backstage), Quick Access Toolbar, Tabs, Contextual Tabs, Groups, Dialog box Launchers, Commands, Keyboard Shortcuts, Mini Toolbar, Configurable Status Bar, Creating user defined ribbons, Live Preview, Screenshots, Printing to PDF/XPS. Courses available for: Office 2010 POWERPOINT Office 2010 EXCEL Office 2010 WORD Office 2010 ACCESS Office 2010 PUBLISHER Each course is delivered for 4 hours over 2 sessions Cost: per person Testimonial I would like to thank you for all you did for me this week! You really exceeded my expectations, could not have imagined that I would have learned so much in such a short space of time! I feel very fortunate to have gotten the chance to be tutored by you, and hope to get the chance to return in the future. Thanks to you I can now go to Philips with a strong understanding of Microsoft Office. Thank you very much Marc-Philip Brenninkmeijer > Visit blackburn.ac.uk 21

22 1-2-1 & Tailored Deli very & Tailored Delivery Intensive training available on Microsoft Office Applications including Word, PowerPoint, Excel, Access and Outlook. All levels available from Introductory through to Advanced on Versions 2003, 2007 and Why not upskill and improve your skills ready for interviews or going back into work! Group Tailored Courses these can be delivered either on site at college (other than Outlook) or on your premises if you have a training room, at dates and times to suit yourselves. The beauty of this type of course is that it can be specifically tailored ensuring that attendees receive the full benefit and impact required from the course to assist them in their employment training this intensive training can also be delivered on site at your premises or at college. A tutor would be assigned to deliver 1.5 hours of training on a particular subject to one student at one time. Testimonial We needed a training provider who delivered all the different types of courses and who had a great reputation. Blackburn College worked with us to assess what we needed and developed a series of courses for every ability. With competence on the computer comes confidence, and we ve seen our staff s IT skills come on significantly, which in turn means they can be more confident in their roles. I can t thank the college enough for all of their help. Lynn Jepson HR Director Thwaites Thwaites brewery are now on their way to being IT aces, thanks to Blackburn College. A total of 50 members of staff from the brewery took part in the IT courses, including the finance, estates and sales teams, which ranged from basic to intermediate and advanced. 22 Want to know more business@blackburn.ac.uk

23 Specialised Computing AutoCAD for Construction and/or Interiors (Beginners) This course is suitable for those new to computer aided design moving to AutoCAD from another system of for occasional users who want to work with AutoCAD drawings. The Primary objective of this course is to teach users the basic commands necessary for professional 2D drawing, design and drafting using AutoCAD / AutoCAD LT. Users learn the features, commands, and techniques for creating, editing, and printing drawings with AutoCAD. Specialised Computing 10 weeks Cost: per person Electronic Computer-Aided Design This module investigates a range of Electronic Computer-Aided Design (ECAD)packages and their implications on the design process. It allows students to evaluate the ECAD tools and to appreciate how they influence the commercial viability of products. It is intended to give an insight into modern design tools and provide an opportunity for students to develop operational skills using industry-standard software. 1 week intensive course (35 hours) Cost: per person > Visit blackburn.ac.uk 23

24 Advanced Computer-Aided Design The aim of this module is to provide enhanced skills in the use of a computer-aided draughting and design system. It focuses on the modification and updating of an existing design, generating graphical models and using a proprietary software package to solve a design problem. 1 week intensive course (35 hours) Cost: per person 24 Want to know more business@blackburn.ac.uk

25 Apps Apps Android Apps This course will give the attendee a fast-track introduction into building commercial apps for all Android Platforms (i.e. Smart Phones, Tablets and PC s using Java). The course will give a solid understanding of Android Architecture and will allow attendees to get hands-on experience using Java language to build and test Android Apps. 1.5 hours Cost: per person > Visit blackburn.ac.uk 25

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27 NVQs NVQs All prices below include skills analysis, course enrolment, NVQ registration, NVQ assessment, internal and external verification and certification. NVQ/OCR Certificate in ITQ - IT User Skills (Level 3) This course is aimed at anybody who uses a computer, with various software applications, on a regular basis. Students are visited in the workplace by a tutor/trainer/assessor who will run through the various elements and criteria for each unit and provide training where necessary. You will then apply these new skills to your work and produce evidence to demonstrate your ability. To achieve the Certificate, the student must complete a selection of units totalling 25 points. Average 12 months to complete Cost: per person NVQ/OCR Diploma in ITQ - IT User Skills (Level 3) This course is aimed at anybody who uses a computer, with various software applications, on a regular basis. Students are visited in the workplace by a tutor/trainer/assessor who will run through the various elements and criteria for each unit and provide training where necessary. You will then apply these new skills to your work and produce evidence to demonstrate your ability. To achieve the Diploma, the student must complete a selection of units totalling 39 points. Average 12 months to complete Cost: per person > Visit blackburn.ac.uk 27

28 NVQs NVQ Diploma in Business Administration (Level 2) This course is for anyone currently working in the field of administration aimed at people who are in a supportive office based role. Your supportive role may include producing business document, supporting meetings, effective communication, Reception duties, filing. For level 2 - you will need to gather evidence for 4 mandatory units: Manage own performance in a business environment, Improve own performance in a business environment, Work in a business environment and communicate in a business environment. You will also need to achieve a variety of optional units that best match your current job role. Your assessor will provide further information on these options. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation. Average 12 months to complete Cost: per person NVQ Certificate in Business Administration (Level 3) This qualification provides evidence for those who already have experience of office based skills, perhaps in, or preparing for a line management or supervisory role. The opportunity is also provided to show the ability to negotiate, supervise, manage and contribute to the running of an office. The full qualification requires the candidate to achieve a minimum of 30 credits and the units on offer are a mixture of mandatory and optional sections, allowing the qualification to be uniquely tailored to the job role of the candidate. Average 12 months to complete Cost: per person 28 Want to know more business@blackburn.ac.uk

29 NVQ Diploma in Business Administration (Level 3) This course is for anyone currently working in the field of administration whose role involves carrying out administrative duties with a high degree of autonomy and personal responsibility. You will be involved in developing, implementing and maintaining administrative services for customers and clients. For level 3 - you will need to gather evidence for 4 mandatory units. You will also need to achieve a variety of optional units that best match your current job role. Your assessor will provide further information on these options. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation. NVQs Average 12 months to complete Cost: per person NVQ Certificate in Advice & Guidance (Level 3) The aim of this qualification is to recognise the skills and competences of candidates in the workplace. The qualification is primarily aimed at practitioners who work directly with clients, disseminating information, advice and some level of guidance. Candidates will be working with information that is often interpreted by others, usually working within some clear guidelines. To achieve a full OCR Level 3 NVQ in Advice and Guidance, candidates must achieve six units made up of three mandatory units and three optional units. Average 12 months to complete Cost: per person > Visit blackburn.ac.uk 29

30 NVQs NVQ Certificate in Advice & Guidance (Level 4) This qualification supports the recognised need for individuals and employers/tutors to be responsible for gaining the skills needed to meet ever-changing objectives. This will in turn lead to improvements in efficiency and effectiveness throughout the organisation and with clients. This course is suitable for experienced individuals who work directly with people disseminating information, advice, guidance and formal advocacy and have managerial or training responsibilities, are dynamic in their dealings with organisations and are creators of information, advice and guidance within the service or practice either disseminating information themselves, or through their organisation in the form of publications. Students must achieve a minimum of 37 credits. Average 12 months to complete Cost: per person 30 Want to know more business@blackburn.ac.uk

31 NVQ Diploma in Management (Level 5) The Management Level 5 qualification is suitable across all occupations and sectors of employment and is aimed at individuals who have the ability and the opportunity to demonstrate recognisable management skills. For example, managing business processes, leading, planning and implementing change, managing finance, providing learning opportunities. Individuals may find that the focus of their work is more to do with managing projects, or with technical matters, than with people. To gain this Level 5 Diploma qualification, students must complete 4 mandatory units, amounting to 23 credits, and a choice of optional units, with a minimum total of 15 credits. NVQs Average 12 months to complete Cost: per person > Visit blackburn.ac.uk 31

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33 Management ILM (Institute of Leadership & Management) Level 3 Management As the largest awarding body for leadership and management qualifications in the UK, the Institute of Leadership and Management is committed to developing managers at all levels. This qualification has been re-designed in a unit-based format, in readiness for the UK and European credit frameworks. The following courses give practising or potential first line managers (team leaders or supervisors) the foundation for their formal development in their roles. Each course fee includes all tuition; 6 months studying membership with the ILM, registration fee, assessment fee. ILM Award in Leadership & Management Level 3 You will develop your knowledge and understanding of solving work-based problems and making decisions based on gathering and interpreting information and evaluating options to determine the most appropriate solution. You ll also develop an understanding of the factors that influence how people behave at work and investigate a range of techniques to motivate individuals and monitor performance. You ll have the opportunity to look at the importance of planning and delegation and, in the later stages of the course; you ll develop your knowledge and understanding of how effective communication at work can increase staff motivation and productivity. Daytime or Evening Delivery Cost: per person > Visit blackburn.ac.uk 33

34 ILM Certificate in Leadership & Management This course includes all of the following modules: Understanding Organising & Delegating in the Workplace, Understanding Innovation & Change in the Workplace, Understand How To Establish an Effective Team, Understanding How to Motivate To Improve Performance, Understanding Leadership, Understanding Conflict Management in the Workplace, Understanding Discipline in the Workplace and How to Lead Effective Meetings. Daytime or Evening Delivery Cost: per person 34 Want to know more

35 We also deliver the ILM courses on a separate unitised basis and each of them form part of the level 3 Award/Certificate (below), it also means that you can be credited for them if you decide to do longer courses with the ILM: ILM Level 3 Award Unit Understanding the Communication Process in the Workplace The aim of this unit is to develop a greater understanding of the importance of effective Communication in the Workplace. Management Daytime or Evening Delivery Cost: per person ILM Level 3 Award Unit Understanding Organising & Delegating in the Workplace The aim of this unit is to develop knowledge and understanding of organising and delegating as required by a practising or potential first line manager. Daytime or Evening Delivery Cost: per person ILM Level 3 Award Unit Understanding Innovation & Change in the Workplace The benefits of change and the consequences of not changing, The role of change in the survival and prosperity of organisations, concepts of creativity and innovation and their significance for organisational success and change management, The role of communication in successful implementation of change, barriers to change and innovation how to identify them and other difficulties in implementing change and much more. Daytime or Evening Delivery Cost: per person > Visit blackburn.ac.uk 35

36 ILM Level 3 Award Unit Understand How To Establish an Effective Team Developing and maintaining strong team is vital, it will help you get the best performance from each team member in order to achieve your business goals. This course explores how you interact with others in the workplace. The course will provide you with a clear understanding of exactly what effective working relationships are - and how to cultivate them within your team, youll consider the key components of an effective team and the symptoms of a dysfunctional one together with the stages involved in team development and management. Daytime or Evening Delivery Cost: per person ILM Level 3 Award Unit Understanding Discipline in the Workplace The purpose of this unit is to develop knowledge and understanding of the disciplinary processes in an organisation. The legal aspects of the disciplinary process will be examined, and employment policies and procedures that could guide a manager in dealing with disciplinary issues will be explored Daytime or Evening Delivery Cost: per person ILM Level 3 Award Unit Understanding Leadership Developing leaders who can get the best out of their teams, earn their trust and lead them towards business goals is vital to your long-term prosperity. Daytime or Evening Delivery Cost: per person 36 Want to know more business@blackburn.ac.uk

37 ILM Level 3 Award Unit Understanding How to Motivate To Improve Performance A motivated team takes a pride in its work and produces quality results. This course will help you understand what motivates people at work. You ll discover how to select appropriate motivational techniques for different individuals, why regular assessment in the workplace is vital to ensure effective performance and learn new techniques to help you carry out effective appraisals, from rating performance to addressing training and development needs. Management Daytime or Evening Delivery Cost: per person ILM Level 3 Award Unit Understanding Conflict Management in the Workplace Identify causes of conflict at work, describe the stages in the development of conflict, explain the effects of conflict on individual and team performance at work, explain any recognised technique a manager could use to minimise and resolve conflict in the workplace, describe how a manager could create harmony at work and engender a positive atmosphere in order to minimise the adverse effects of conflict. Daytime or Evening Delivery Cost: per person ILM Level 3 Award Unit - Understand how to lead effective meetings By undertaking this unit you will develop your skills and learn how to prepare, plan and manage a successful meeting. Daytime or Evening Delivery Cost: per person > Visit blackburn.ac.uk 37

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39 Administration Administration Minute Taking The session includes a combination of the important knowledge areas, leading to practical exercises. The course content includes Purpose and preparation of minutes, Role of Minute Taker, Effective Writing and Listening, Dealing with problems when Minute Taking and Styles of documents. Half a day Cost: per person Speed Writing The session includes a combination of the important knowledge areas, leading to practical exercises. Course includes an introduction to the techniques, Rules for guidance with practical exercises, Taking Notes practice and Summary and Evaluation. This course is the perfect continuation from minute taking. Half a day Cost: per person > Visit blackburn.ac.uk 39

40 Administration Customer Care & Telephone Skills This one day workshop is aimed at delegates, who deal with internal and external customers. The following topics are covered: Understand the importance of delivering exceptional Customer Service; Establishing and meeting the needs of customers; Handling difficult customer interactions and complaints; Strategies to achieve consistency and create a memorable experience. One day Cost: per person Appraisal Techniques To develop knowledge and understanding of appraising performance in the work place, and to ensure that feedback systems are effective in maintaining and enhancing desirable performance. 4 hours Cost: per person 40 Want to know more business@blackburn.ac.uk

41 Medical Administration AMSPAR Certificate in Health Service Administration The programme has been designed for practising Primary and Secondary Care Receptionists and Administrators. The course will enable candidates to enhance their knowledge and skills within health care administration and will create a pathway to further study. The content of this programme is based on the main roles and responsibilities of a medical administrator and will provide candidates with practical and personal skills to enable them to develop and progress their career within the health care sector. Medical Administration 4 Sessions Cost: per person > Visit blackburn.ac.uk 41

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43 Finance Finance Book Keeping Double Entry and Single Entry, Types of accountancy - nominal, sales ledger etc., petty cash/cash book, bank reconciliation/debtor & creditor, VAT/payroll and trial balance/p&l sheets. Please note that this course is paper-based as opposed to computerised. 6 weeks for 2 hours per week (evenings) Cost: per person Computerised Accounts (Sage Line 50) Learn to produce a complete set of accounts with reports using integrated accounts software. The course comprises modules on - Sales Order Processing, Purchase Order Processing, Nominal/Cash Book, Stock Control and Spreadsheet Software including Clearing data, setting up Sage and the importance of backups, Set dates/ amend company details, VAT rates, Setting up nominals and the opening trial balance, Basic customer and supplier entry details, Processing batch invoices, Credit notes and amendments, Petty cash and error correction, Bank reconciliation and more. (Payroll is not included). 6 weeks for 3 hours per week Cost: per person > Visit blackburn.ac.uk 43

44 AAT AAT Association Of Accounting Technicians (AAT) The AAT is the world s leading professional membership body for accounting technicians, with over 100,000 members worldwide. The AAT is the UK s largest awarding body of skills-based qualifications in accounting. The Level 2 Certificate in Accounting (AAT) is a practical introductory course for students working or planning to work in accounts related jobs. AAT Access - Level 1 Award in Accounting This qualification has been developed for students who want an introduction to accounting and finance, it introduces basic accounting and concepts of single-entry bookkeeping and mathematical functions using financial data. 5 weeks for 1 day per week Cost: per person 44 Want to know more business@blackburn.ac.uk

45 AAT - Certificate In Accounting (Level 2) AAT This is a practical course and includes learning how to: Manually prepare sales invoices and credit notes. Compile customer statements manually and using computer systems. Prepare incoming documentation for businesses including goods received information and purchase invoices. Complete exercises involving bank statements and their relationship with the manual accounting records. Reconcile information between different parts of accounting systems and complete the initial trial balance. As an introduction to cost accounting, you will also study the elements that make up the costs in businesses. Use a computerised accounting system Work effectively and professional ethics in the accounting role Learning areas The Level 2 Certificate in Accounting (AAT) includes five learning areas: PBKT Processing bookkeeping transactions CJBS Control accounts, journals and the banking systems BCST Basic costing CPAG Computerised accounting WKAF Work effectively in accounting and finance An additional unit is required for Modern Apprentice students: PETH Professional ethics. This is a module which must be achieved at level 3 for all students. One academic year Cost: per person > Visit blackburn.ac.uk 45

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47 Sales & Marketing Sales Planning & Operations (EdExcel) This accredited course is aimed at people who are currently involved in a sales operation or those that are Sales Managers. During the course, you will study: Sales & Marketing Understand the role of personal selling within the overall marketing strategy Selling Process Sales management Sales Environments and Contexts 16 weeks for 3 hours per week Cost: per person Sales Training - Personal Selling This course is aimed at those who are interested in sales or have just started in the role. During this course, you will study the following: Understand the role of personal selling within the overall marketing strategy and the selling process. 5 weeks for 3 hours per week Cost: per person > Visit blackburn.ac.uk 47

48 Sales Training - Sales Management This course is aimed at people who are currently involved in a sales operation or those that are Sales Managers. During this course, you will study the following: Sales management, Sales Environments and Contexts. 8 weeks for 3 hours per week Cost: per person Basic Marketing Planning - Core Planning Principles The aim of this course is to give delegates a clear understanding of marketing planning including: the analytical tools needed; how planning impacts on the rest of the organisation; and helps in achieving competitive advantage in the market place. The course will cover: Identifying the factors which can help or hinder the achievement of marketing success, based on sound analysis, the construction of a logical framework to take the business forward and the importance of measuring your progress towards customer satisfaction and profitability. 1 day Cost: per person 48 Want to know more business@blackburn.ac.uk

49 Marketing Masterclass - Social Media Why should I attend? 3 hour session No jargon... let s just get straight to the point! Hand-outs provided via PDF to support embedded learning 30 days free support following the session 3 CPD points Certificate of Attendance Morning delivery at our Business Suite or evening delivery on main campus in Blackburn Sales & Marketing What will be covered in the session? The advent of social media has provided businesses with yet another set of marketing tools which can be used to build awareness and generate sales. In order to use social media effectively it is important to understand which social media tools will support your marketing objectives, how to use them, when to use them and most importantly how to evaluate the success of them. Integrate social media into the overall marketing activity Select the appropriate social media tools to support objectives Pro-actively and re-actively manage reputation Apply best practice techniques to engage the various audiences Introduce evaluation methods to measure effectiveness Utilise online tools to manage multiple social media accounts Identify potential legal and ethical issues Create a one-page social media strategy 3 hours Cost: per person > Visit blackburn.ac.uk 49

50 Apprenticeships Apprenticeships Apprenticeships are work based qualifications where you earn while you learn Apprentices can be matched with an employer, or can be an existing employee who would like to gain a qualification You will go through an assessment in Maths and English, some apprenticeships may require you to also go through an ICT assessment The minimum hours per week is 30 The maximum hours a year old can work is 40 hours (including time in college) The minimum wage for apprentices is 2.68 per hour. This rate applies to all under 19 apprentices and over 19 year olds in their first year of an apprenticeship Blackburn College will work with you to help find a suitable employer where possible The Apprentices offered in this sector are Apprenticeships (Level 2) Advanced Apprenticeships (Level 3) and Higher Apprenticeships (Level 4 & 5) Business Administration Customer Service Retail Management (ILM) IT User ICT Professional (IT Technician) Human Resources Management (CIPD) Accountancy (AAT) Automotive Mechanical Automotive Auto Electric 50 Want to know more business@blackburn.ac.uk

51 Level 5 NVQ Diploma in Management Apprenticeship Jennifer s involvement with the College s Apprenticeship Scheme has given her the opportunity to further her skills and knowledge for a career in Business Management. Jennifer from Longridge in Preston, works as a Service Desk Manager at MITIE PFI Limited, part of MITIE Group PLC who specialise in strategic outsourcing and energy services. I manage our PFI Service Desk team, which is resonsible for providing worldclass customer service to clients at over a hundred schools/health centres nationwide. We log, update and coordinate all aspects of our self-delivered facilities management package. The team consists of thirteen people and the Apprenticeship Scheme is a great way to further develop the skills I need to use every day. What next? Visit our Apprentice vacancies page & apply by completing an application online apprenticeships/vacancies. Or contact Blackburn College to discuss Apprenticeships on or business@blackburn.ac.uk > Visit blackburn.ac.uk 51

52 Scan Here BC - 10/13 - CBCT- V1 Want to know more..? business@blackburn.ac.uk blackburn.ac.uk Flexible Career Focused Delivered by professionals