ICT Professional Competence Diploma PROCOM2

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1 The programme leads to a Diploma in Professional Competence for ICT Professionals and on successful completion learners will have gained the following certification and qualifications: Microsoft Technology Associate: - Networking Fundamentals: Exam MTA - Windows Server Admin Fundamentals: Exam MTA - Security Fundamentals: Exam MTA Microsoft Certified Technical Specialist: - Windows 7 Configuration: MCTS Exam ICT Professional Competence (PROCOM) Diploma level 2 ICT Systems and Principles for IT Practitioners (PROCOM Technical Certificate) level 2 The programme also covers valuable additional content: Migrating to & troubleshooting Office 2010 Personal development and communication skills Personal effectiveness, organising and planning your workload Health & safety Creative thinking and problem solving Team working 2 Programme Structure ICT Professional Competence Diploma PROCOM2 The programme takes a year to complete and includes: 25 days classroom training and lab work Microsoft Official Academic Curriculum materials Additional tutor support notes Additional learning materials Practice tests All exam fees (up to 2 attempts per exam) Tutor and assessor support throughout The classroom sessions are led by experienced and accredited tutors using the Microsoft Official Academic Curriculum and take place a week at a time every couple of months. Between sessions learners take practice tests and exams related to the topic they have just studied. Work-based assignments are checked by our qualified assessors who meet learners periodically throughout the programme to provide support and assess how they are applying what they have learned in their work place. Exam vouchers and MeasureUp tests are included and learners can have up to two attempts at each exam after which any extra vouchers have to be paid for. In reality Skills Team has a very high level of first time pass for the Microsoft exams so the additional exam vouchers are rarely if ever needed. See following pages for detailed programme timeline and content NEW IT professionals have to perform all kinds of balancing acts to keep customers happy and systems up and running. The PROCOM2 qualification will help you to balance effortlessly. The PROCOM2 diploma blends professional work-based qualifications with internationally recognised Microsoft Certification. It is a funded apprenticeship that will develop the knowledge, skills and competency of help desk staff and support technicians in the early stages of their career as an IT Professional. It provides a thorough grounding in Microsoft technologies and customer support and will prepare learners to progress onto MCITP certification. skillsteam or info@skillsteam.com

2 Microsoft Certification and progression Skills Team is a Microsoft IT Academy accredited to deliver the prestigious Microsoft Certification exams. Microsoft certification is accepted as the gold standard for IT professionals and serves to develop and validate skills and knowledge. PROCOM3 PROCOM2 MCITP MCTS MTA MOS Demonstrates comprehensive skills in deploying, supporting, and optimising IT infrastructures Demonstrates in-depth knowledge and expertise in Microsoft technologies Demonstrates fundamental knowledge of hardware, IT infrastructure and software and lays the foundation for advanced studies and MCTS exams Demonstrates advanced business skills in using Microsoft Office 2010 The PROCOM2 apprenticeship is designed for the early stages of your career as an IT professional. You will gain MOS and MTA certifications, plus the first part of the professional level MCITP certification. Having completed PROCOM2 successfully you can then progress to the PROCOM3 advanced apprenticeship where you can quickly achieve your Windows 7, Configuring: Exam and gain full MCITP certification and then continue through the other MCITP exams towards becoming an MCITP Server or Enterprise Administrator. Programme Content and Time Line The programme runs over 12 months with workshops delivered in the first ten months followed by consolidation, work-based support and assessment. For more details see the course outline on the following pages. Funding and Eligibility A significant benefit of the program is that it can be funded under the government s apprenticeship scheme with only a modest learner contribution required. The PROCOM2 apprenticeship is funded for learners who are UK or EU passport holders or can demonstrate at least 3 years full time residency. If a learner does not quite fit these criteria, the programme is still open to them but there may be a charge depending on circumstances. Please ask for more details. About Skills Team Skills Team is one of the leading providers of vocational training in London. Our directors have over 20 years experience of developing the skills of IT professionals and supporting IT infrastructure. We are a Microsoft IT Academy, Ofsted inspected and audited by the Skills Funding Agency.

3 Month 1 5 Days Windows 7 introduction Networking Fundamentals Windows 7 requirements, installation via DVD and WDS, installing memory, video cards, disks and loading device drivers. Covers: disk management tools, registry entries resulting from interface changes, local group policy. Understanding OSI, IP v4 & v6, subnetting, IP command line tools, DHCP, DNS, WINS, Remote Desktop Connection. Introduction to WANs, routing, VPNs & firewalls. Month 1 and 2 Tutor and assessor support Practice tests Take the Microsoft Networking Fundamentals Exam: No MTA Month Days 1.5 Days Migrating to and troubleshooting Office 2010 Personal effectiveness and health & safety Migrating and troubleshooting Office 2010 covering problems associated with compatibility mode and full functionality mode, configuration of the interface to maximise user acceptance, restoring old commands to the Ribbon or Quick Access Toolbar. Better techniques for quick, consistent long document formatting, template management, new features e.g. themes, quick parts, SmartArt, pins, page layout changes & getting around new print preview, protection view. Improved worksheet size, pivots, conditional formatting improvements, spark lines and slicers, tables & filters, Office screen shot feature, addins. Improved layouts, multiple masters, animation, chart animation, multiple monitors and changes to presenter mode, package for CD/folder, photo and video editing tools, broadcasting slideshows, discontinued features. Co-authoring. Quick Steps, Conversation management, scheduling improvements. Troubleshooting and repairing files. Helping users make the move. Key principles of working efficiently and effectively, prioritising and managing conflicting demands. Health and safety essentials for IT. Month 3 and 4 Tutor and assessor support Work-based assignments Take a Microsoft Office Specialist Exam: Word, Excel or PowerPoint MOS

4 Month 5 4 Days 1 Day Windows Server 2008 R2 Communication Installation, Configuration, Roles & Features, Disk Management (partitions/volumes/software RAID, file systems). Monitoring & troubleshooting. Active Directory & DNS, WINS, DHCP Installation, users, local & domain security groups, group policy, permissions. File & Print sharing, NTFS security & permissions, EFS. Server services and applications IIS, Security, Remote Access, VPNs and encryption, remote desktop services, virtualisation with Hyper-v and VMWare. How to communicate effectively; using/interpreting data and functional skills testing. Month 5 and 6 Tutor and assessor support Practice tests Skills in communication Take the Microsoft Server Administration Fundamentals Exam: No MTA Month 7 4 Days 1 Day Security Fundamentals Hyper-v Authentication methods, dictionary and brute force attacks. Authorisation, rights and permissions, NTFS permissions, sharing, the Registry, Encryption with EFS, BitLocker, IPSec. Enforcing security policies using Group Policy. Software & Hardware Firewalls. VLANs, routing, intrusion detection & prevention, secure wireless networks. Malware & avoiding attack. Introduction to Hyper-v and VMWare, creating master images, setting up a server domain environment, snapshots, group policy testing. Month 7 and 8 Tutor and assessor support Practice tests Maths skills Take the Microsoft Security Fundamentals Exam: No MTA

5 Month 10 5 Days Windows 7 Configuration Windows 7 Editions, System Requirements, Installing Windows from WDS, Upgrades vs clean installs Upgrade Advisor, Migrating Profiles with Easy Transfer (wipe-and-load, side-by-side) & User State Migration Imaging: Sysprep, Capturing images, Deploying Images with WDS and ImageX. SIM and unattended installations, DISM and inserting drivers & updates into images. Dual Boot, BCDEdit and XP Mode Windows 7 New Features, Aero, Libraries, Offline Files, VPN Reconnect, Group Policy, ReadyBoost, Keystroke Shortcuts, Problem Steps Recorder, Security Centre. Working with devices and drivers, driver signing, disk types, primary & extended partitions, dynamic volumes, simple, spanned, striped and mirrored volumes. File Systems. Diskpart. Working with VHDs. Attaching and Detaching VHDs. Booting from VHDs. BCDEDIT and adding a VHD to the boot menu. Command line tools for networking Permissions and resource ownership, sharing, printing Configuring applications: Application restrictions and rules, AppLocker rules Windows Updates and WSUS Performance Monitor counters and views. Reliability Monitor, Task Manager, Resource Monitor, Process Explorer and Handle System Configuration Tool, Power Settings, Hard Disk Caching, ReadyBoost Homegroups, Workgroups and Domains, Local and Domain User & Group Accounts, User Account Control settings Security in Windows 7: Password Policies, Account Lockout Policies, Credential Manager, Defending against Malware, Windows Firewall, Defender, Malicious Software Removal, EFS, Parental Controls Remote Assistance, Remote Desktop, WinRS & Windows Remote Management, MMCs, Troubleshooting Startup issues, logon failures, recovery tools, alternate boot options, System Configuration, Boot Logging, Windows RE, BranchCache, Backup and Restore, System Image Backup, System Repair Disks Mobile computing: wireless security, mobile display options, presentation settings, power options, synchronisation of data, offline files, transparent caching, BitLocker, BitLocker Data Recovery Agents, BitLocker to Go. Creating VPN connections. DirectAccess. Months 9 to 12 Tutor and assessor support Practice tests Take a Microsoft Technical Specialist Exam : Windows 7 Configuration In the last three months of the programme learners will also consolidate their knowledge and finalise a portfolio of evidence with their assessor to demonstrate the experience and competence they have gained not only technically but in practical ways like personal effectiveness, key skills, health & safety, employment rights and responsibilities and updating their CPD records. skillsteam or info@skillsteam.com