Mobile & Bring Your Own Device (BYOD)

Transcription

1 Breakfast session: Mobile & Bring Your Own Device (BYOD)

2 We are in a mobile world Slide 2

3 Today s trends Digital commerce (business) IT outsourcing Slide 3

4 Today s users expectations Work-life blur More mobile Digital generation Multiple devices Tech savvy Fast paced

5 Users want to have more mobility in their professional life Slide 5

6 Big expectations In 2012, 75% of the employees prefer to use a personal device for work. Source: Mckinsey 70% of mobile professionals will conduct their work on personal smart devices by Source: Gartner Slide 6

7 1984 Slide 7

8 Digital natives Digital natives are born after 1984 They have always had computers in their lives They work differently They are 28 years old They are entering your company They are taking over your company They will bring a mindset change in the way the company works Digital: the new normal Slide 8

9 Digital natives But they are rare! Offering a BYOD program can be a competitive advantage in terms of employee satisfaction and recruitment! Slide 9

10 Big expectations Slide 10

11 Can we avoid it? Slide 11

12 We have to deal with it!

13 As always: challenges bring new opportunities! Slide 13

14 BYOD is not a bad thing BYOD has a positive impact on productivity, flexibility, satisfaction and efficiency. Slide 14

15 Different users have different needs Road warriors Production Internal functions CXO Contractors Field workers

16 CXO Must always be connected. Should have a userfriendly device, without the need to read technical manuals. Access all relevant data from any device, any location and at any time. Slide 16

17 Field worker Must be able to consult the professional data in the field. Should have easy access to technical and operational data. Must have high speed connectivity in the field and offline access. Slide 17

18 Fixed desk worker No particular mobile needs. Should have access to specific data and/or systems. Slide 18

19 Consultant / contractor Guest access to the network needed. Should have access to data at hers/his company, but also some of your systems (within the scope of the assignment). Should only have access to the network if security is according to the company policy. Slide 19

20 It implies a new strategy Slide 20

21 BYOD comes with challenges and solutions Slide 21

22 Is my company ready for BYOD? Do we need it? Are my employees ready? What are their expectations? What are the possibilities to fulfil these expectations? BYOD is a hype, but is useless if it does not fulfil the expectations of the employees. Slide 22

23 Is my company ready for BYOD? Slide 23

24 What to consider? Security Privacy & legal BYOD Tax Insurance IT HR Slide 24

25 The security challenges Challenges: - Confidentiality of data - Malicious app(s) - Lost / stolen device - Security measures on the device Key questions: - In which way is my data confidential? - What about availability? Documents: - Digital assets classification - Secure access architecture Slide 25

26 The security challenges Challenges: - Confidentiality of data - Malicious app(s) - Lost / stolen device - Security measures on the device Solutions: - Implement a device management platform - Restricts apps and / or OS - Remote wipe and / or localisation - Mobile policy Biggest challenge but technical solutions exist Slide 26

27 The privacy & legal challenges Challenges: - Tracking of user s location - Tracking of user s activity - Data protection (professional and private) Key questions: - What to do if a device is lost / stolen? - Can we track the employee usage? - Can we track the employee location? Document: - BYOD policy Slide 27

28 The privacy & legal challenges Challenges: - Tracking of user s location - Tracking of user s activity - Data protection (professional and private) Solutions: - Establish an BYOD policy - Use security controls that can isolate the professional space from the private space - Use encryption tools on mobile device Slide 28

29 The tax challenges Challenges: - Benefit in kind - Allowance for professional use - Social assurance Key questions: - Who will pay for the device? - What are the impacts for the employee and the company? Documents: - Financial impact analysis Slide 29

30 The tax challenges Challenges: - Benefit in kind - Allowance for professional use - Social assurance Solutions: - Investigate the best financial model - BYOD policy Slide 30

31 The insurance challenges Challenges: - When a device gets stolen or broken during professional activities. - When a device gets broken because of actions performed by a colleague. Key questions: - What insurances do we have, what do they cover? - Do they take into account devices fully or partially owned by employee? - Who is liable if own device is hacked with client data? Slide 31

32 The insurance challenges Challenges: - When a device gets stolen or broken during professional activities. - When a device gets broken because of actions performed by a colleague. Documents: - Insurance impact analysis Slide 32

33 The insurance challenges Challenges: - When a device gets stolen or broken during professional activities. - When a device gets broken because of actions performed by a colleague. Solutions: - Make sure your insurances cover these kind of circumstances. Slide 33

34 The HR challenges Challenges: - Is my organisation BYOD ready? - Do we have a BYOD culture? - Are my processes and procedures BYOD ready? Key questions : - What will be the rules? - Which employee will be able to use their own devices? Documents: - Employee work analysis - Policies structure - Communication strategy Slide 34

35 The HR challenges Challenges: - Is my organisation BYOD ready? - Do we have a BYOD culture? - Are my processes and procedures BYOD ready? Solutions: - BYOD policies - BYOD awareness and communication - BYOD support Slide 35

36 The IT challenges Challenges: - Platform compatibility - Training of support team - Broken devices - Licensing - Giving user support - Providing access to data and solutions Key questions: - Which devices/os/ Apps? - To which resources my employee must have access? - Virtualization vs. app development? Slide 36

37 The IT challenges Challenges: - Platform compatibility - Training of support team - Broken devices - Licensing - Giving user support - Providing access to data and solutions Documents: - Hardware, software, and bandwidth requirements - IT support policy - Software license terms and conditions inventory Slide 37

38 The IT challenges Challenges: - Platform compatibility - Training of support team - Broken devices - Licensing - Giving user support Solutions: - Implement a device management platform. - Restrict mobile OS and/or apps - Externalise support to specialists - Out-source device lifecycle management Slide 38

39 How can you turn BYOD into a success? Slide 39

40 BYOD is more than an IT problem First, elaborate a Including: HR Tax Legal issues Insurance BYOD strategy IT is only the last part of the process Slide 40

41 Approach

42 Lessons learned Slide 42

43 Questions? Slide 43

44 Contacts Steven Ackx PwC Director Nicolas Noël PwC Advisor Scan the QR to download the presentation 2013 PricewaterhouseCoopers. All rights reserved. PricewaterhouseCoopers refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity.