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1 Whitepaper How MSPs are Increasing Revenues by Solving BYOD Issues nfrascaletm

2 Solving the BYOD Problem with Endpoint Data Management and Protection The prolific use of Bring Your Own Device (BYOD) in the enterprise promises many benefits: increased productivity from familiarity and innovation, employee satisfaction, and reduced capital expenses. However, it also comes with a host of risks and increases pressure on IT to manage and secure devices and the data on them. Leading industry analyst firm Gartner forecasts that BYOD will grow from 65 percent in 2013 to 72 percent in Put another way: In less than 3 years, close to three quarters of all businesses will see transactions and collaboration taking place via personal smartphones, tablets, netbooks and laptops. Recent findings from the Ponemon Institute reveal that the flood of devices entering corporate networks is creating significant concerns for IT. According to the survey, 80 percent of IT pros surveyed say laptops and other mobile data bearing devices pose a significant security risk to their organization s networks or enterprise systems because they are not secure. Yet, only 13 percent say they use stricter security standards for employees personal devices rather than for corporate owned devices. BYOD increases security risks, strains IT BYOD is placing tremendous strain on IT in terms of data security, endpoint backup, information access, provisioning and application handing, and even network security. With hundreds, sometimes thousands of endpoints to backup and manage, many IT organizations look to third party management services to help their organizations support BYOD initiatives to achieve the right balance between control and cost in an increasingly mobile workplace. Managed Service Providers (MSPs) are in a unique and strategic position to add value and grow their businesses as more organizations look to providers who can offer end-to-end data protection and device management. Viewed as trusted advisors to their clients, MSPs can evolve their data backup and recovery services to deliver secure endpoint data protection and efficient device management to help their enterprise clients benefit from the returns that BYOD can bring to the workplace while limiting exposure to potential security risks. BYOD 2

3 Managed Services for Endpoint Data Security Entirely eliminating the risk of data loss is impossible in the world of BYOD. Devices are stolen, lost and damaged, exposing valuable corporate and customer data. Devices are also vulnerable to a wide range of emerging threats from malware, including exploits that target applications or the operating system, unauthorized connections and more. Compounding these issues is that BYOD raises complex issues regarding user privacy, compliance and data governance; some of which can have legal implications. Overwhelmed by these challenges, companies look to MSPs to help take charge of BYOD to maintain a secure and productive mobile enterprise. For MSPs, growing your managed services for endpoint data security and management can be focused on two primary offerings: standards for employees personal devices and for corporate owned devices. 1. BYOD policy creation and management: MSPs can work with clients to create clear BYOD policies that scale. Where to start? Enterprise policies on employee owned hardware usage need to be clearly defined and communicated. Most companies only have policies for employees accessing their networks through devices that the enterprise owns and manages. Set policies to define clear expectations around what they can and can't do. Address key priorities such as backup, data encryption, password retention, application management, platform support, secure wipe policies and other critical access control points. 2. Enterprise-grade endpoint data protection: The market for server backup solutions is crowded, however endpoint backup often lags in support for enterprise features such as diversity of devices and OS support and have limited data loss prevention features and other advanced security capabilities. Selecting the right technology partner is critical to growing your mobile management services. BYOD agreement checklist Work with your clients to create BYOD policies that fit their needs. The Security for Business Innovation Council recommends the following BYOD agreement checklist: Ensure that end users are responsible for backing up personal data; Clarify lines of responsibility for device maintenance, support and costs; Require employees to remove apps at the request of the organization; Disable access to the network if a blacklisted app is installed or if the device has been jailbroken; and Specify the consequences for any violations to the policy. Source: Realizing The Mobile Enterprise, Security for Business Innovation Council, published by RSA Security. 3

4 TM nfrascale Infrascale EndGuard - Purpose-built for Managed Service Providers Infrascale EndGuard is the only purpose-built solution for MSPs to enable IT to automate, manage and protect all of an enterprise s endpoints from a single unified dashboard. Offered as on-premise or as hosted cloud service with regional storage to serve users in any geography, EndGuard helps MSPs grow their managed endpoint protection services based on the following advantages: Enterprise-grade Endpoint Backup: Created specifically for endpoints, EndGuard provides simple, secure and scalable cloud-based backup for a diverse set of devices and platforms, including Windows, Mac, ios, Android, and Windows Mobile. Data Loss Prevention: Integrated best-in class DLP capabilities include native OS encryption, remote wipe, heterogeneous data restore, remote device tracking and geo-tracking. Any Cloud: Backup to private, public or hybrid cloud offerings. Security/Privacy: A recognized leader in secure storage and file sharing, Infrascale provides military grade security with three-tiered encryption. Data is locally encrypted, encrypted in transit during the upload and encrypted at rest in the data center. Infrascale has no access to the data itself- only the end user has the encryption keys to that data. Centralized Management: Intuitive management dashboard and mobile app allow IT to deploy changes, report and monitor endpoint backups from anywhere in the world. Advanced features such as mass deployment and remote backup policy management, data capture frequency controls, task delegation and self-service restore ensure efficient protection without compromising workforce productivity. Scalable for SMBs to Large Enterprise: EndGuard seamlessly integrates with Infrascale Backup and FileLocker secure file sharing applications to offer a complete end-to-end secure Data Protection Platform that can grow with client s needs and help MSPs expand business relationships and opportunities. Proven Partner Program: With over 1000 MSP and VAR partners building services on Infrascale s data storage, backup and file sharing solutions, Infrascale has a proven record for partner program success. Now MSPs can expand their offering with full endpoint data protection and management service, monitor account activity and storage in the Dashboard, and even deploy software and backup policies remotely. Infrascale provides additional partner resources such as deployment support, training and marketing support to help MSPs achieve success. Top considerations for MSPs when choosing the right endpoint data protection solution: Work with your clients to create BYOD policies that fit their needs. The Security for Business Innovation Council recommends the following BYOD agreement checklist: Security: Endpoint data protection and management is more than just backup. When looking to grow your managed services with endpoint and mobile management, you want to select proven technology that not only delivers secure backup, but also secure access, secure collaboration and advanced data loss prevention (DLP) such as remote wipe and remote tracking; all without compromising worker productivity. Ease of Management: For MSPs protecting and managing endpoints for multiple clients, simplified and robust management capabilities are key. Look for a technology that enables silent deployment of group or companywide policies, task delegation, separation of corporate content from personal content, advanced reporting capabilities and other management functions. Scalability: The ability to backup and manage the rapid growth of BYOD at scale vital to your customers, and critical to your own business as an MSP. 4

5 Conclusion BYOD is here to stay, despite security and data governance challenges. Endpoint data protection and management is fast becoming one of the most pressing issues for IT, making it both a high-margin as well as a high-demand ticket for managed service providers. MSPs need to capitalize on BYOD and an organization s desire for secure device management by expanding their service portfolio based on BYOD policy management and endpoint backup and protection. Select Infrascale EndGuard to expand your endpoint data protection and management solutions and gain the advantage to differentiate your services, increase customer trust, and grow revenues. To learn more about EndGuard and the Infrascale Partner Program, visit us online at About Infrascale Infrascale connects people, devices and their data in ways that are truly secure. Headquartered in El Segundo, California, Infrascale's cloud platform runs from eleven data centers on five continents. Infrascale software spans mobile, desktop and cloud and powers EndGuard FileLocker, Infrascale Backup, SOS Online Backup and over one-thousand independent cloud service companies, VARs and MSPs. Visit 5

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