Mobile Device Management

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1 Mobile Device Management Real World Lessons Jim Darrow Ilitch Holdings, Inc.

2 Ilitch Holdings, Inc / Ilitch Companies Just you basic Mom and Pop Business Provide Shared services and consulting Technical Services Group Sets guidelines and standards Provides I/T services as needed Big Brands small I/T It s a very cool place to work..

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4 First A small security issue at the Tigers from a few weeks ago.. Security Lesson ----Location of Press Briefings are important..

5 Current Mobile Device Climate Too many choices Very few controls Android ecosystem is the Wild, Wild, West We have 12 different versions of Android OS Apple Application security - $*(&%s Blackberrys are going away BYOD is here ready or not I/T H/R Legal -can t write policies fast enough Employees want choice -will go around I/T to get it

6 IHI History of Mobile Device Management - MDM Like all unplanned I/T projects --It all started with a executive on a plane trip. We went out and got a Blackberry Enterprise Server 2 devices became 4, then 8, etc.. Personally owned and libel devices (for the most part) Our story was you want corporate -buy a Blackberry And all was good until.

7 Then came other devices This whole iphone thing took off They were cooler did more useless stuff Microsoft thought they had the answer Google / Android provided a platform Our story was you want corporate -get a Blackberry But natives were getting restless

8 Since I/T said no Our users found other ways A few smart folks figured out how to get on their new toys -POP / IMAP -Forwarding They then showed their co-workers servers started to slow down This Shadow I/T project had gotten out of hand Our story stillwas you want corporate -get a Blackberry But, we needed a new story..

9 First A step back Unlike most companies were a Lotus Notes Shop They were coming out with a mobile connection called Traveler for ios, Android, Window Mobile First release allowed but not calendar Worked for iphone needed Touchdown for Android The story stillwas you want corporate -get a Blackberry But we started on a new plan..

10 Develop Mobile Device Policy / Pilot Configure and set up Traveler for around 40 people Limited support - Beta (Stuff happens..) Measure and document issues Come up with a written policy Our story stillwas you want corporate -buy a Blackberry we re in pilot with this new thing We had a long list of volunteers

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13 Program Policy Here s what the policy looks like. The Information Technology group's support will be limited to connecting your smart phone device to our Lotus Notes system. You are responsible to provide your own support for your personal smart phone device (much like you provide for your own home personal computer and home internet service). The IT groups will assist with connection issues to our Lotus Notes system. For hardware issues or other non work related applications you should seek assistance from your smart phone manufacturer, cell phone carrier, applications provider or through internet resources. If the Information Technology group determines that your device has been "hacked" (e.g., jail broken), has viruses or other malicious software, your device will be disconnected from our network. You may only enroll and connect one smart phone device to our network. You are not permitted to connect a smart phone to our corporate network using a company provided office based WiFi connection. If there is a voluntary or involuntary termination of employment, IHI at its sole discretion can send a signal to the connected device to clear the device of all , calendaring and contact information. Joining the program is not an approval for your voice and/or data expense reimbursement. The approval of such is outlined in your company's cell phone policy. You may be required to password protect you smart phone device. You will be notified If a decision is made to require device level password protection. If a decision is made to do so, our security systems will be changed and mobile devices without device level password protection will be unable to connect to our company systems. If applicable, you must agree to stop using agents to forward your Lotus Notes company to a third party service (i.e., gmail, yahoo, hotmail, etc.). For the companies and your protection, you must immediately report any lost or stolen smart phone (or laptop) devices to your IT Group or the IHI Technical Services Group, so a signal can be sent to the device to remotely lock it and/or actions taken to prevent it from accessing our systems. If the device is recovered or found it can be easily restored. Only full-time colleagues are eligible for this program. Vendors, contractors or part-time temporary colleagues (e.g. Interns) are not eligible. This program does not include personal or company owned tablet devices (e.g., ipad, Android tablets etc.). Contact your IT Group or the IHI Technical Services Group if your company owned tablet pilot program. Personal owned tablet device will not be considered at this time.

14 Where we are now with Smartphones That group of 40 test users are now over 400 Blackberry users went from 325 to 150 Our story now is you want corporate buy what you want (Almost) But then there are tablets

15 Tablets and a Project ipads started coming in the door The VPs wanted their on their ipads Traveler worked for that LCE wanted to use Corporate owned Samsung 7 tablets for field force (150 people) Traveler could handle PIM but not device controls We need a deployment solution that could scale

16 Tablets and a Project Needed a MDM solution but didn t want to own it Looked at Airwatch, Mobileiron, Fiberlink, etc. Fiberlink smaas360 cloud based, no internal infrastructure needed Tried it on the first few devices since it was pay as you go Here s a look at it

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20 The Next Phase.. Start tightening down device policies Number of devices per user, passwords, etc.. Look at new carrier options for MDM on Corporate Tablets (Verizon) Age out older devices that can t have policies applied Revise policy to address tablets (they re sneaking in) Get ready for the Windows 8 mobile devices

21 Thank You! Questions?

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