1. 1 Open your new bank account with Citizens State Bank

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1 1. 1 Open your new bank account with Citizens State Bank A. Organize personal information Use the Switch Kit Account Information Sheet to organize all of the info you need B. Open new checking account Come into one of our local branches to have a personal banker help you open your new account You can also open an account online today by visiting csbdirect.com 1. 2 Transfer Direct Deposits, Automated Debits (ACH) and Online Bill Pay A. Direct Deposits Transfer direct deposits from your employer, retirement plan or other sources of income such as Social Security to your new CSB account Social Security customers need to call the Social Security Administration at or go to If you have Direct Deposits through the military visit the mypay site Use our Direct Deposit Transfer Form to make these changes quick and easy B. Automated Debits (ACH) and Online Bill Pay Automated payments for insurance, utilities and other transactions you have authorized are easy to remember with our convenient Automatic Payments Checklist If you are using Online Bill Payment, don t forget to print a list of your current Payees (and your Payment History). Our online banking tools will handle all your one-time and recurring online banking needs. Use our Automatic Payment Transfer Form to set up any recurring payments PERSONAL AND BUSINESS/COMMERCIAL CHECKING When you select Citizens State Bank as your trusted financial institution, we work with you directly to make your banking convenient, personal and hassle-free. Ready to make the switch to CSB, but not sure how to get started? This quick and easy switch kit walks you through the process in just 4 steps. Simply follow the instructions below to be on your way to better banking! 1. 3 Download the mobile app and register for online banking A. Now that you have updated your direct deposits, download our CSBDirect mobile app for iphone and Android from the App store and Google Play B. Using CSBDirect you can check account balances, deposit checks and transfer money, all from your mobile device! 1. 4 Close your old account A. Confirm all outstanding checks on your old account. Use our Account Transaction Reconciliation Form to assist you in tracking your account transactions B. Verify all direct deposits have been redirected to your new account Routing and Account Numbers 1. The bank s routing number is the 9-digit number located in the bottom left corner of your check. 2. Your account number is the set of number appearing to the right of the routing number. C. After you are sure all outstanding checks/ transactions have been rectified, transfer any remaining balances to your new CSB account D. Use Account Closure Form to notify your previous bank that you are closing your account Thank you for choosing Citizens State bank, we appreciate your business! If you need more information, contact one of our personal bankers by calling or stop by your nearest CSB location for assistance.

2 Switch Kit Account Information Sheet Use this worksheet to collect information that you will need to establish your new banking relationship with CSB. Note: When you visit one of our branches, please bring a Driver s license or government issued photo ID. YOUR INFORMATION First Middle Last Address Apt # City State Zip Code Social Security Number Date of Birth Mother s Maiden Home Phone Work Phone Employer Address JOINT OWNER S INFORMATION First Middle Last Address Apt # City State Zip Code Social Security Number Date of Birth Mother s Maiden Home Phone Work Phone Employer Address NEW ACCOUNT INFORMATION New Bank Central Routing/Transit Number Checking Account # Savings Account # Money Market Account # Other Debit Card Number Exp. Credit Card Number Exp.

3 Automatic Payment Checklist Use this worksheet to gather all of your auto pay and deposit information in one place for easy reference. PAYMENT COMPANY ACCOUNT # AMOUNT DATE OF PAYMENT Mortgage/Rent Auto Loans Insurance Credit Cards Gas/Oil Electric Cable/TV Telephone Cell Phone Water Trash Removal Internet Provider Health Club Investments IRA/Retirement Charities Daycare Tuition/School Expense Other DIRECT DEPOSIT CHECKLIST PAYMENT COMPANY ACCOUNT # AMOUNT DATE OF PAYMENT Employee Payroll Pension(s) Social Security Credit Cards Investment Incomes Other HELPFUL PHONE NUMBERS AND WEBSITES Social Security Administration Railroad Retirement Board Office of Personnel Management Deparment of Veteran Affairs or

4 Automatic Payment Transfer Form Use this form to change your Automatic Payments or Withdrawals to CSB (e.g. loan payment, insurance payment, tranfers to brokerage accounts or savings accounts). Date: To: Company Address of Company Note: If there are multiple payments involved please complete a form for each. From: Please accept this letter as authorization to change the bank account information for automatic payments or withdrawals in the name of:,customer account number:, payment type (i.e. Mortgage, Auto, Utilities, etc.), approximate amount of transfer. I am aware that some automatic payments or withdrawals require advance notice of changes. Please include those notice periods when determining the new effective date. Effective immediately, the new bank information is as follow: Citizens Sate Bank Account Number: Checking Savings CD Money Market select one ABA Bank Routing Number: XXXXXXXXX If you should have any questions regarding this transaction, please call me on my phone:. Please send me written confirmation when the change will be effective. Thank you for your cooperation. Sincerely, Customer Signature If available, attached is a voided check from my account.

5 Direct Deposit Transfer Form Use this form to change your direct deposit to Citizens State Bank (payroll, dividends, royalties, etc.) Date: To: Primary Account Holder: Secondary Account Holder: Company Address of Company Note: If there are multiple payments involved please complete a form for each. Contact your employer(s) concerning Direct Deposit changes Verify your HR department does not require the use of their forms. Please accept this letter as authorization to change the bank account information for direct deposit in the name of:, payment type (i.e. Payroll, Pension/Retirement, Investment Income, Other - please specify):. I am aware that some automatic deposits require advance notice of changes. Please include those notice periods when determining the new effective date. Effective immediately, the new bank information is as follow: Citizens Sate Bank Account Number: Bank Address: Checking Savings CD Money Market select one ABA Bank Routing Number: XXXXXXXXX If you should have any questions regarding this transaction, please call me on my phone:. Please send me written confirmation when the change will be effective. Thank you for your cooperation. Sincerely, Customer Signature

6 Reconciliation Worksheet Before you close your old account, you need to make certain that all checks have paid, and that all of your automatic direct deposit and payments are being received on your new Citizens State Bank account. You can reconcile your old account below to verify that all entries you have expected have cleared. CHECKS OUTSTANDING CHECK # AMOUNT TOTAL Reconciled as of, 20 ENTER Statement Balance ADD Deposits made after Statements Date $ TOTAL $ SUBTRACT - $ Total of Checks Outstanding BANK BALANCE $ Should agree with your checkbook balance after deducting charges and adding credits listed on statement but not shown in checkbook.

7 Account Closing Form Use this form to close your account at another bank institution and request a check for the remaining balance. Date: To: Primary Account Holder: Secondary Account Holder: Bank Bank Address Note: If there are multiple payments involved please complete a form for each. Verify all checks and payments have cleared prior to submitting this form to close your account. Please accept this as my authorization and direction to close my account with your institution. Citizens Sate Bank Account Number: Checking Savings CD Money Market select one Please send the check in the amount of my account balance, plus any accrued interest to my attention at the address on file. If you should have any questions regarding this transaction, please call me on my phone:. Please send me written confirmation when the change will be effective. Thank you for your cooperation. Sincerely, Customer Signature

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